# t_M3_Comments

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ND VALVE STEAM IT, DLR SAID THEY CANT DO IT WITH OUT AUTHORI


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ZATION, AND OFFERED CUST A CURTSEY RENTAL VEH-VEH IS AT DLRD


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EALER SAID: VULCAN LINCOLN - MERCURY1476 MONTGOMERY HIGHWAY


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BIRMINGHAM, AL 35216TEL:(205) 978-5300CRC ADVISED: I HAVE RE


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VIEWED YOUR SITUATION AND UNFORTUNATELY, THERE ARE NO WARRAN


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TIES, FSA/CSP ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE


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FOR THIS REPAIR.PLEASE STAY IN CONTACT WITH YOUR S/M FOR FUR


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THER INFORMATION ON YOUR REPAIR.----OBC TO DLR SPOKE WITH S/


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M MIKE-HAS SEEN SOME OF THIS BEFORE, AT LEAST ONE OTHER TIME


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-NOTHING WE CAN DO,  NOT A DEFECT -CUST GET CLOSE TO CURB HI


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TS VALVE STEAM MAKES AIR LEAK OUT AND RIDES ON LOW TIRE AND


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RUINED TIRE-CANT SEND TIRE BACK, AS NOT MANUFACTURED DEFECT-


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IS A GREAT CUST-WOULD LIKE TO HELP HIM BUT CANT-------CUST I


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CUSTOMER SAID: 1. TIRE WENT FLAT WHEN STEM BROKE-CUST DROVE


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ON FLAT TIRE-VEH HAS BEEN TO DLR-HAS NOT BEEN DIAGNOSES BY D


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LR-VALVE STEMS LOOK ROTTEN-SEEKING TIRE TO BE REPLACED UNDER


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WARRANTY AND VALVE STEMS REPLACED ON OTHER TIRESDEALER SAID


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: -DLR SAYS NO ASSISTANCE CAN BE PROVIDED-DLR DOESN'T EVER R


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EPLACE VALVE STEMS-PAVILION LINCOLN MERCURY INC.13049 RESEAR


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CH BOULEVARD AUSTIN, TX 78750TEL:(512) 258-7711CRC ADVISED:


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BEFORE WE CAN MAKE A DECISION REGARDING ANY FORD WARRANTY OR


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ESP COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY


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DEALERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AND DETERM


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INE WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR E


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SP COVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED A


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T A FORD/LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBIL


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ITY OF THE CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP I


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S TO MAKE AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO H


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AVE YOUR VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQU


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IRED FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.


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CUSTOMER SAID: -TIRE WENT FLAT-VALVE STEM BROKEN-TOOK TO DLR


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SHP -DLRSHP DOES NOT DO TIRES-SENT TO MICHELIN-TOOK TIRE BAC


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K TO DLRSHP TO HAVE COVERED UNDER WARRANTY-DLRSHP CAN'T HELP


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BECAUSE DOES NOT DO TIRES-WANTS TIRE REPLCED UNDER WARRANTY


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DEALER SAID: HOOD KING MOTOR COMPANY1308 E MAIN STREET EASTL


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AND, TX 76448TEL:(254) 629-1786-HOME DLRSHP-NO TIRESTEXSTAR


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FORD LINCOLN MERCURY2975 WEST WASHINGTON STEPHENVILLE, TX 76


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401TEL:(254) 968-7000-CSUT WILLING TO TAKE TIRE HERECRC ADVI


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SED: BEFORE WE CAN MAKE A DECISION REGARDING ANY FORD WARRAN


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TY OR ESP COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MER


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CURY DEALERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AND D


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ETERMINE WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRANTY


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OR ESP COVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLE


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TED AT A FORD/LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPON


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SIBILITY OF THE CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT S


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TEP IS TO MAKE AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP


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TO HAVE YOUR VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION


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REQUIRED FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME


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.-OBC TO HOOD KING-SPOKE TO G/M RITA-REFERRED TO ANOTHER DLR


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SHP-OBC TO TEXSTAR FORD-SPOKE TO S/M SAM-BRING TO QUICK LUBE


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LANE AND BRETT IS MANAGER THERE-WILL DIAGNOSE TIRE AND MAKE


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WARRANTY DETERMINATION-CUST DID NOT WANT TO HAVE TO DRIVE A


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WAYS BECUASE OF GAS PRICES -IS WILLING TO GO TO TEXSTAR


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CUSTOMER SAID: = CUST STATES THAT AS PER HISTORICS  - ONE TI


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RE WENT BAD DUE TO VALVE STEM= TOOK VEH TO DEALER RECOMENDED


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BY CRC = WAS TOLD THAT NOT COVERED UNDER WARRANTY= CUST HAD


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TIRE REPLACED FOR $126.79= GOT HOME AND NOTICED THE NEXT DA


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Y THAT THE OTHER 3 VALVE STEMS ARE BROKEN= HAS NOT CALLED DE


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ALER BACK= WANTS TO KNOW WHAT SHE SHOULD DODEALER SAID: TEXS


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TAR FORD LINCOLN MERCURY2975 WEST WASHINGTON STEPHENVILLE, T


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X 76401TEL:(254) 968-7000-CSUT WILLING TO TAKE TIRE HERES/M


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BRETTCRC ADVISED: BEFORE WE CAN MAKE A DECISION REGARDING AN


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AT THIS TIME.= OBC TO DEALER= S/M BRETT= STATES THAT CUST L


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AST VALVE STEM BROKE DUE TO TIR GOING FLAT FROM OUTSIDE SOUR


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CE AND STEM BRAKING┘= ADVISED CUST TO BRING VEH TO DEALER FO


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R BRETT TO LOOK AT= TRANSFERED CUST TO ROADSIDE


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CUSTOMER SAID: **CUSTOMER WAS DRIVING ON A HIGHWAY AND FOUND


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VEHICLE PULLING TO THE LEFT.**WHEN CUSTOMER GOT HOME HE CAL


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LED AAA WHO CAME OUT AND PUT AIR IN THE TIRE.**BAD TIRE STEM


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S**GETTING RUN-AROUND FROM DLR - **WILL REPLACE VALVE STEMS*


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*AFTER THE AAA MAN TOOK TIRE OFF AND REPLACED TIRE WITH SPAR


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E (DONUT), HE PUT AIR IN THE TIRE HE REMOVED THEN MANIPULATE


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D VALVE STEM AND HEARD A PSSST NOISE.**THE MAN FROM AAA TOLD


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CUSTOMER THAT HE HAD A BAD VALVE STEM AND HE HAD SEEN MANY


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OTHER TIRES WITH THIS SAME PROBLEM.**CUSTOMER HAS NOT BROUGH


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T VEHICLE IN TO DLRSHP FOR DIAGNOSIS.**TIRE IS CURRENTLY IN


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VEHICLE'S TRUNK.**PER NHTSA REPRESENTATIVE'S INSTRUCTION, CU


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STOMER SHOULD HAVE ALL VALVE STEMS REPLACED ON ALL TIRES, RE


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TAIN THE VALVE STEMS THAT WERE REMOVED, AND IF TIRE NEEDS TO


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REPLACED, REPLACE TIRE AND SAVE ALL RECEIPTS. **IF CUSTOMER


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DOES NOT GET SATISFACTION FROM FORD, THEN CUSTOMER SHOULD F


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ILE A COMPLAINT WITH NHTSA.DEALER SAID: WEIKERT FORD INC.213


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99 HIGHWAY 27 LAKE WALES, FL 33859TEL:(800) 472-6973CRC ADVI


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------------------**ADVISED CUSTOMER OF ABOVE.**CUSTOMER WIL


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CUSTOMER SAID: = 1. TIRES ON THE VEH ARE LOSING AIR= THIS HA


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PPENED FIRST ON 5/30/2008= 3 VALVE STEMS ON THE TIRES HAVE G


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ONE BAD IN THE LAST 6 WEEKS= CUST CALLED CRC AND WAS TOLD TH


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AT SHE WOULD HAVE TO SPEAK TO THE TIRE MANUFACTURER= CUST WE


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NT TO THE DLR AND THE DLR DIDN'T HAVE THE KIND OF TIRES THAT


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THE CUST NEEDED SO CUST WENT TO IND= CUST NEEDED THE TIRES


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REPLACED TODAY AND DIDN'T HAVE TIME TO WAIT TO HAVE THE DLR


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GET THE TIRES= CUST HEARD ON THE NEWS THAT TIRES MANUFACTURE


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D IN 2006 WERE BAD AND NEEDED TO BE REPLACED= CUST PAID $257


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FOR THE ISSUES RELATED TO THE TIRES ON THE VEH= CUST IS SEE


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KING WARRANTY REIMBURSEMENT FOR THE TIRES ON THE VEHDEALER S


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AID: = SOUTHWEST FORD3000 FORT WORTH HWY. WEATHERFORD, TX 76


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087TEL:(800) 547-3597CRC ADVISED: I HAVE REVIEWED IF ANY AVA


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ILABLE COVERAGES MAY ASSIST IN YOUR REPAIR REQUEST. THERE IS


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NO ACTIVE  ESP TO COVER THE PART OR THE REPAIR AND THE VEHI


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CLE IS OUTSIDE OF ANY APPLICABLE WARRANTY.= PER TL JESSICA N


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O WARRANTY COVERAGE FOR WORK PERFORMED AT AN INDEPENDENT= AD


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V CUST WITHOUT THE DLR ABLE TO VERIFY THE PROBLEM WITH THE V


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EH THERE IS NO WARRANTY COVERAGE AVAILABLE= ADV CUST THE DLR


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WOULD HAVE HAD TO DO THE ORIGINAL WORK ON THE TIRES TO VERI


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FY THE CONCERN THAT THE CUST WAS HAVING WITH THE TIRES FOR T


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CUSTOMER SAID: -HAS A 2007 GRAND MARQUIS-CUST HAS BLOWN ONE


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TIRE AND HAD TO HAVE IT REPLACED-WENT TO THE DLR AND HAD IT


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REPLACED-THE VALVE STEMS ARE BREAKING OFF-RIGHT FRONT TIRE W


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ENT OUT A WEEK AGO-THIS PAST TUESDAY THE LEFT FRONT TIRE WAS


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FLAT-VALVE STEMS WERE BROKEN ON THAT TIRE AS WELL-CUST WANT


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S TO FILE A COMPLAINTDEALER SAID: -NONE-WALLACE LINCOLN MERC


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URY OF FT. PIERCE, LLC5563 SOUTH US 1 FORT PIERCE, FL 34982T


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EL:(772) 461-6060CRC ADVISED: BASED UPON YOUR REQUEST I HAVE


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DOCUMENTED YOUR COMMENTS. THANKS FOR CALLING FORD MOTOR COM


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CUSTOMER SAID: --CUST NORMALLY TOOKK VEH TO MIDWAY FORD LOCA


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TED IN LOS ANGELES CA--DLR NOW CLOSEDDEALER SAID: --NONECRC


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ADVISED: --CUST WILL TAKE VEH TO THIS DLRHOLLYWOOD FORD4531


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HOLLYWOOD BLVD. LOS ANGELES, CA 90027TEL:(323) 663-9999


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REP SPOKE TO MR. LAWSON.  CUST STATES VEH CONCERN HAS BEEN


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RESOLVED.  CUST STATES VALVE STEMS WERE CRACKING WHICH CAUSE


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THE TIRES TO LOSE AIR.  CUST STATES HE HAS PAID FOR TWO TIR


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E REPLACEMENTS, BOTH FRONT TIRES HAVE BEEN REPLACED.  CUST S


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TATES FIRST TIME WAS THE DRIVE SIDE FRONT, TIRE WAS TOTALLY


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DESTROYED SO VALVE STEM COULD NOT BE DETERMINED AS CAUSE.  C


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UST STATES THE SECOND TIRE WAS THE PASSENGER SIDE FRONT, CUS


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T TOOK VEH TO INDEPENDENT TIRE SHOP WHICH ADVISED HIM THAT V


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ALVE STEM CAUSED TIRE BLOW OUT.  CUST STATES HE JUST LOST HI


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S THIRD TIRE, DRIVER SIDE REAR TIRE.  CUST STATES HE TOOK HI


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S VEH TO HOLLYWOOD FORD ON 8/5, AND THEY DIAGNOSED HIS VEH A


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S NEEDING NEW VALVE STEMS.  DLR REPLACED VALVE STEMS AS WELL


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AS DRIVER SIDE REAR TIRE, UNDER WARRANTY.  CUST STATES HE I


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S NOW SEEKING REIMBURSEMENT FOR FIRST TWO TIRES HE PURCHASED


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.  CUST STATES FACTORY DEFECT CAUSED TIRE FAILURES.  REP ADV


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ISED CUST TO FAX RECEIPTS FOR TIRE REPLACEMENTS.  REP WILL R


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EVIEW.  REP ADVISED CUST THAT REP WILL F/U WITH HIM ONCE AGA


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**CCS CHRIS EXT. 7163**   ======NO FAX RECEIVED FROM CUST.


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======OBC TO CUST @ 213-483-4222.  REP UNABLE TO REACH CUST.


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REP LM REQUESTING CALLBACK.  REP SET F/U FOR 8/13 BETWEEN


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**CCS CHRIS EXT. 7163**   =======REP RECEIVED FAX FROM CUST.


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TOTAL FOR TWO TIRE REPLACEMENTS: $362.35.  =======OBC TO D


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LR, REP SPOKE TO SM HARRY.  SM STATES DLR WILL PROCESS P98 R


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EIMBURSEMENT FOR CUST.  SM REQUESTS PAPERWORK FOR CUST AND R


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ECEIPTS.  REP WILL FAX TO DLR.  FAX#:  323-663-3006.  ======


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=OBC TO CUST @ 2134834222.  REP ADVISED CUST THAT FMC WILL O


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FFER HIM REIMBURSEMENT IN THE AMOUNT OF $362.35, AS A GOODWI


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LL GESTURE.  CUST STATES HE WILL ACCEPT OFFER.  REP ADVISED


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CUST THAT REIMBURSEMENT WILL TAKE ROUGHLY 2 WEEKS.  REP ADVI


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SED CUST THAT REP WILL F/U WITH HIM ONCE AGAIN ON 8/18 BETWE


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**CCS CHRIS EXT. 7163** ======NO FAX RECEIVED FROM CUST. ===


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===OBC TO CUST @ 213-483-4222. REP UNABLE TO REACH CUST. REP


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LM REQUESTING CALLBACK. REP SET F/U FOR 8/20 BETWEEN 1-5PM


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CUSTOMER SAID: -CUST HAS A COMPLAINT -CUST BOUGHT A NEW 2006


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LINCOLN LS-PRETTY SOON AFTER PURCHASING VEH IT HAD PROBLEMS


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WITH THE TIRES HOLDING AIR-KEPT HAVING TO PUT 10LBS OF AIR


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IN TIRES -BROUGHT THIS UP TO THE DLR AND THIS LAST TIME THE


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EMPLOYEE THERE STATED THAT SOMEBODY MAYBE LETTING AIR OUT OF


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THE TIRES -CUST SAW ON NEWS ABOUT FAULTY VALVE STEMS AND SE


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VERAL OF THE 2006 FORD VEHS WERE INCLUDED AND NUMBERS WERE L


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ISTED IN REGARDS TO THE RECALL -ASKED INDEPENDENT TO REPLACE


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VALVE STEMS AND SHE KEPT THEM TO INVESTIGATE THIS-SURE ENOU


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GH HER VALVE STEMS WERE FAULTY -ANGRY THAT DLRSHP WOULD HAVE


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BRUSHED HER OFF, SHE FEELS THIS IS BECAUSE SHE WAS A WOMEN,


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AND THAT SHE HAD TO GO TO AN INDEPENDENT FOR CONCERN -FORD


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SHOULD ALSO HAVE DONE SOMETHING ABOUT THIS, COULD HAVE GOT


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INTO ACCIDENT -CUST FEELS FORD OWES HER SOMETHING FOR THISDE


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ALER SAID: TRACY LANGSTON FORD-LINCOLN-MERCURY, LLC501 22ND


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AVENUE EAST SPRINGFIELD, TN 37172TEL:(615) 382-7950CRC ADVIS


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ED: BASED UPON YOUR REQUEST I HAVE DOCUMENTED YOUR COMMENTS.


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THANKS FOR CALLING FORD MOTOR COMPANY.-CRC ADVISED RESOLUTI


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CUSTOMER SAID: -HAVE YOU SPOKEN TO YOUR DLRSHP?YES-WHAT SYMP


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TOMS DID OR IS THE VEH EXHIBITING?TIRES KEEP GOING ON IT-WHE


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N DID THE CONCERN BEGIN?JUST A FEW WEEKS AGO-WHERE IS THE VE


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H NOW?WITH THE CUST-WHAT HAS THE CUST STATED WILL SOLVE THE


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ISSUE FOR THEM?WANTS TO BE REIMBURSED FOR TIRES-WHAT IS THE


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CELL PHONE OR NUMBER THEY ARE CALLING FROM?3346838577-CUST T


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OOK VEH TO DLRSHP WHEN FIRST TIRE WENT AND HAD TO PAY FOR TI


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RE TO BE REPLACED-WHEN SECOND TIRE WENT TOOK VEH TO PARKER T


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IRE AND GOT 30% DISCOUNT FROM MICHELIN ON THAT TIRE-WHEN THI


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RD TIRE WENT IT WAS THE VALVE STEM AND SO REPLACED THE VALVE


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STEM-AT THAT TIME CHECKED THE VALVE STEM ON THE ONLY TIRE T


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HAT HAD NOT GONE FLAT AND THAT VALVE STEM WAS ABOUT TO RUIN


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THAT TIREDEALER SAID: MADDEN LINCOLN MERCURY2620 SKYLAND BLV


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D., EAST TUSCALOOSA, AL 35405TEL:(205) 562-1800CRC ADVISED:


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I WILL ESCALATE THIS TO OUR CUSTOMER CARE SOLUTIONS TEAM.  A


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SPECIALIST WILL CONTACT YOU WITHIN 2 BUSINESS DAYS.


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CCS YOLANDA~EXT. 7101~INITIAL CASE CONTACT ALL APPRORIATE RE


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SOURCES HAVE ALREADY BEEN REVIEWED.=== RESOURCES INCLUDE OAS


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IS, CUDL HISTORICS, GCQIS, AND AWS==OBC TO CUST AT 334683857


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7 NO ANSWER CCS PROVIDED HER CONTACT INFORMATION ON CUST VM~


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CCS ADV CUST THAT SHE WILL ATTEMPT TO CONTACT THEM AGAIN ON


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CCS YOLANDA~EXT. 7101~OBC TO DLRSHP SPOKE WITH TIM S/M WHO A


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DV CCS THAT THE CUST WAS INTO THE DLRSHP ON 9/30/08 AND THEY


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REPLACED THE CUST TIRES AT CUST PAY DO TO THE CUST BEING OU


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T OF WARRANTY~S/M ADV CCS THAT THE ALSO REPLACED THE VALVE S


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TEM ON ANOTHER~  TIRE ON THE CUST VEH AT NO CHARE TO THE CUS


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CUSTOMER SAID: -NO CURRENT CONCERN WITH THE VEH-DLR REPLACED


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THE REST OF THE VALVE STEMS-CUST HAS REPLACED 2 TIRES ON TH


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E VEH ALREADY BECAUSE THEY HAVE GONE FLAT-CUST WAS ADVISED B


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Y DLR THERE IS A VALVE STEM RECALL-CUST IS SEEKING INFORMATI


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ON ON RECALLS FOR THE VALVE STEMS AND POSSIBLE REIMBURSEMENT


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FOR THE TIRES THAT NEEDED REPLACINGDEALER SAID: SALE FORD O


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F KINSTON1145 HIGHWAY 258 NORTH KINSTON, NC 28504TEL:(252) 5


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22-3673CRC ADVISED: BEFORE WE CAN MAKE A DECISION REGARDING


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ANY FORD COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN/MERC


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URY DEALERSHIP SO THAT HAVE THE OPPORTUNITY TO INSPECT THE V


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EHICLE AND DETERMINE WHAT IS WRONG WITH THE VEHICLE. ANY REP


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AIR OR SERVICES NOT COMPLETED AT A FORD/LINCOLN/MERCURY DEAL


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ERSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTOMER.-DID NOT


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ADV AS ABOVE-ADV CUST OF OBC DETAILS-ADV CUST TO SPEAK WITH


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S/M STEVE FOR FURTHER REVIEW OF THE SITUATION---OBC DETAILS


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CUSTOMER SAID: THREAD ID:1-481EM1-VEH'S REAR DRIVER SIDE TIR


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E WENT FLAT-TIRE WAS BEYOND REPAIR-CUST COULD NOT FIND ANYTH


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ING WRONG WITH THE TIRE-COULD ONLY SEE THAT THE VALVE STEM W


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AS BROKEN-WENT TO THE DLR AND WAS ADVISED THAT THE FLAT WAS


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CAUSED BY A SMALL STAPLE IN IT -HAVE NOT SEEN THE STAPLE-AUG


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. 7, TIRES FROM THE FRONT DRIVER SIDE WENT FLAT -HAVE NOTICE


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D THAT THE VALVE STEM WAS BROKEN AND NO OTHER ITEM FOUND TO


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CAUSE THE FLAT-FEELS THAT THE VALVE STEMS WERE DEFECTIVE -DL


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R REPLACED THE REMAINING TWO STEMS-HAVE NOT HAD ANY ISSUE WI


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TH THE TIRES SINCE THE VALVE STEM REPLACEMENTS-FEELS THAT TH


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E ISSUE IS CAUSED BY THE DEFECTIVE VALVE STEMS-REQUESTING FO


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R A REIMBURSEMENT ON THE TIRES THAT WERE REPLACED DUE TO THE


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DEFECTDEALER SAID: POMOCO LINCOLN MERCURY OF NEWPORT NEWS I


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NC.12625 JEFFERSON AVENUE NEWPORT NEWS, VA 23602TEL:(888) 38


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1-2629FAX:(757) 833-6299CRC ADVISED: I WOULD LIKE TO RESEARC


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H THIS SITUATION FURTHER ON YOUR BEHALF TO ENSURE YOUR REQUE


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ST RECEIVES PROPER CONSIDERATION. IS THERE A TIME THAT IS MO


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ST CONVENIENT FOR ME TO CONTACT YOU?****SENT AND E-MAIL ADVI


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SING OF ABOVE***OBC TO DLR-HAVE SPOKEN WITH S/M TOM -TIRES W


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ERE REPLACED AUG.4 AND AUG 8-REPLACEMENTS WERE CAUSED BY ROA


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D HAZZARD-TIRE REPLACEMENTS WERE MOST LIKELY NOT RELATED TO


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THE VALVE STEMS-THE FIRST VISIT OF THE CUST JUST BROUGHT THE


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TIRES ONLY-TIRES WERE FOUND TO BE NON-REPAIRABLE-NEEDED TO


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SPEAK WITH THE ADVISOR WHO HANDLED THE CASE-ADVISOR WILL BE


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AVAILABLE ON MONDAY****-NEEDED TO CALLBACK ON MONDAY TO GET


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1-2629FAX:(757) 833-6299CRC ADVISED: OBC TO DLR-HAVE SPOKEN


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WITH S/M TOM -S/A WHO HANDLED THIS CASE WILL NOT BE THERE UN


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= = AS PER DOCUMENTATION AWA WAS DENIED= = NO FURTHER ACTION


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REQUIRED BY CCS MIKE X7096 = = CASE CLOSED


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CUSTOMER SAID: -HAD TWO TIRE BLOW OUTS WITHIN A TWO WEEK PER


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IOD.-JUL 26, RIGHT REAR TIRE BLEW OUT AT HIGH SPEED.-TOOK TO


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INDEPENDANT WHO INSPECTED TIRE.-TOOK TO RICH MORTON, FORD D


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LR, TO GET TIRE LOOKED AT.  -CUSTOMER REQUESTED TIRE BE REPL


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ACED.-DLRSHIP MOUNTED OLD TIRE ON NEW RIM.-CUSTOMER WAS CONC


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ERNED OUT OLD TIRE BEING MOUNTED ON NEW RIM.-AUG 7, RIGHT FR


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ONT TIRE BLEW OUT AT HIGHT SPEED.-TIRES ARE MICHELIN TIRES.-


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SPOKE TO MANUFACTURER REGARDING WARRANTY FOR TIRE.-MICHELIN


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COULD NOT EXPLAIN TO CUSTOMER WHY TIRES FAILED.-AUG 20, VEHI


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CLE TOWED TO HINDER FORD.-HINDER FORD MOVED VEHICLE TO INDEP


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ENDANT TIRE COMPANY TO FIND OUT WHY TIRES FAILED.-INDEPENDAN


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T FOUND THE VALVE STEMS WERE ON RECALL FROM STEM MANUFACTURE


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R.-CONSUMERREPORT.ORG, NHTSA HAS PROGRAM NUMBER OF RECALL. -


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HAVE NOT HEARD FROM HINDER FORD ABOUT RESULTS OF INSPECTION.


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-PURCHASED VEHICLE FROM HINDER FORD.-SEEKING TIRES REPLACED


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UNDER WARRANTY.DEALER SAID: HINDER MOTORS, INC.317 S PHILADE


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LPHIA ABERDEEN, MD 21001TEL:(410) 272-4300KELLEY HINDER, OWN


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ERS/M PAULAPARTS TEDCRC ADVISED: I WOULD LIKE TO RESEARCH TH


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IS SITUATION FURTHER ON YOUR BEHALF TO ENSURE YOUR REQUEST R


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ECEIVES PROPER CONSIDERATION. IS THERE A TIME THAT IS MOST C


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ONVENIENT FOR ME TO CONTACT YOU?CINFIRMED FOLLOW UP FOR AUG


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26, 3 PM.HINDER MOTORS, INC.317 S PHILADELPHIA ABERDEEN, MD


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21001TEL:(410) 272-4300KELLEY HINDER, OWNERS/M PAULAPARTS TE


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THIS CUSTOMER BOUGHT THE VEHICLE IN QUESTION AT HINDER MOTOR


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S, WHICH IS THE LINCOLN MERCURY DEALER.   THIS IS HINDER FOR


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D.   PLEASE REDIRECT THIS CONCERN TO THE PROPER AUTHORITIES


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= =  AS PER DLR DOCUMENTATION VEH IS AT ANOTHER DLR = = CCS


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= = CCS MIKE MADE OBC TO SM PAULA AFTER RECEIVING IBC VM FRO


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M DLR= =  SM ADVISED THAT CUST HAS HAD VEH TO ANOTHER DLR AN


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D TO AN INDEPENDENT BEFORE COMING TO THIS DLRSHP= = CUST TOL


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D DLR THAT HE KEEPS 32 POUNDS OF AIR IN ALL OF HIS TIRES= =


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THERE SHOULD BE 35 PSI IN THE REAR TIRES= =  ONE OF CUST TIR


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ES WAS DRIVEN ON AFTER IT WENT FLAT AND WAS RUINED BY THAT=


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= SM CONTACTED ZM ABOUT THIS ISSUE AND ZM STATES THAT THIS I


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S A CUST PAY SITUATION= = CUST FILED A COMPLAINIT WITH TIRE


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MANUFACTURER AND WAS OFFERED TWO TIRES AT A 50% DISCOUNT, BU


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T THAT WAS A HIGHER PRICE THAT IT SHOULD HAVE BEEN= =  SM IN


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VESTIGATED THE RECALL ON VALVE STEMS AND DETERMINED THAT IT


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WAS ON A CERTAIN LOT OF STEMS THAT WERE SENT TO THE INDEPEND


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ENT TIRE DEALER= =  THERE IS NO RECALL ON THE FORD VALVE STE


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MS= =  THERE ARE TWO VALVE STEMS ON VEH THAT ARE LEAKING AIR


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WHICH CAUSED THE LOW TIRE ISSUE= = CUST DOES NOT GET HIS VE


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H SERVICED AT THIS DLR SO TIRE PRESSURE WAS NOT CHECKED AT D


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LR= = IT HAS BEEN ALMOST A YEAR SINCE THE LAST OIL CHANGE


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CUSTOMER CALLED STATING HAD A FLAT ON 95. WAS WAVED DOWN BY


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ANOTHER DRIVER AND PULLED OVER TO FIND TIRE DOWN. CUSTOMER S


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TATE THAT HAPPENED TO WIFE WHO HAD A BLOWOUT ALSO DRIVING. C


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USTOMER STATE TOOK TO DEALERSHIP ALREADY AND ALSO HAD TAKEN


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TO TIRE STORE HE WAS REFERRED TO BY MICHELIN FOR INSPECTION.


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BOTH FOUND NO PROBLEM WITH TIRES AND DETERMINED HAD BEEN DR


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IVEN WITH LOW PRESSURE. CUSTOMER STATES HE KEEPS HIS TIRE PR


Comments:
ESSURES AT 32. REAR TIRES SHOULD BE AT 35 PER FOR RECCOMENDA


Comments:
TION. CUSTOMER HAS A CLAIM THROUGH MICHELIN WHO OFFERED 50%


Comments:
PRORATE. CUSTOMER DECLINED. I INFORMED CUSTOMER IF HE ALREAD


Comments:
Y HAD BEEN SEEN BY A DEALER AND HAD ALRDAY STARTED A CLAIM W


Comments:
ITH MICHELIN I COULD NOT OVERRIDE THEIR DECISION. CUSTOMER C


Comments:
ALLED DEALER PRINCIPAL WHO REFERRED HIM TO ANOTHER TIRE PLAC


Comments:
E. CUSTOMER TOWED VEHICLE TO DEALERSHIP AND DEALER PRINCIPAL


Comments:
DROVE TO TIRE PLACE FOR CUSTOMER. TIRE PLACE STATES LOSS OF


Comments:
AIR WAS CAUSED BY VALVE STEMS THAT THERE WAS A RECALL ON TH


Comments:
EM. I CONTACED OUR REP AND ALSO SPECIAL SERVICE CENTER AND W


Comments:
AS INFORMED THAT THIS VEHICLE HAD NO RECALLS. WITH INVESTIGA


Comments:
TION FOUND THAT THE MANUFACTURER OF THE VALVE STEM DILL AIR


Comments:
CONTROL PRODUCTS DOES NOT HAVE A RECALL ON THE PRODUCT. TWC


Comments:
THE WATERS COMPANY  HAD THEIR OWN RECALL ON ANY BUSINESS THA


Comments:
T PURCHASED A SPECIFIC PART NUMBER FROM A SPECIFIC LOT OF TH


Comments:
E DILL PRODUCTS. THIS TIRE BUSINESS WAS ON RECORD AS PURCHAS


Comments:
ING SOME OF THOSE VALVE STEMS AND THAT IS WHY THEY RECEIVED


Comments:
THE LETTER.SPOKE WITH MR. SMELSER ON 8/27TO LET HIM KNOW WHA


Comments:
T I HAD FOUND OUT. I OFFERED HIM ASSISTANCE TO REPLACE THE T


Comments:
WO TIRES AND VALVE STEMS AT A RATE OF $285.44 PLUS TAX.  INF


Comments:
ORMED CUSTOMER THIS IS THE BEST WE COULD OFFER FOR ASSISTANC


Comments:
E WITH HIS SITUATION. CUSTOMER DECLINED THE OFFER AND STATED


Comments:
IS WAITING ON AN ANSWER FROM FORD. HE STATED THAT THESE VAL


Comments:
VE STEMS WERE PART OF THE RECALL. HE STATED HE WOULD LET ME


Comments:
KNOW IF HE CHANGES HIS MIND BY THE END OF THE WEEK AFTER HE


Comments:
= = CCS MIKE X7096 SPOKE WITH CCR BUTCH AND WAS ADVISED THAT


Comments:
CCR WAS GOING TO DENY AWA TO CUST= = CCR HAS NOT RUN NO ASS


Comments:
T PATH UNTIL CCR REACHES CUST= =  CCR HAS BEEN UNABLE TO CON


Comments:
TACT CUST = = NO FURTHER ACTION REQUIRED= = CASE CLOSED


Comments:
CUSTOMER SAID: -WHILE ON THE WAY TO THE HOSPITAL ALL 4 TIRES


Comments:
WENT FLAT-WENT TO AN INDEPENDENT TIRE STORE B/C THE FORD DE


Comments:
ALER WAS NOT OPEN YET (7:30AM)-TECH STATED THE VALVE STEMS W


Comments:
ERE ROTTEN AND THEY REPLACED THE STEMS-CUST SEEKING FOR A RE


Comments:
FUND AT COST OF $71.34 (CUST HAS THE RECEIPT)DEALER SAID: RU


Comments:
STY WALLACE LINCOLN - MERCURY MAZDA6900 W. ANDREW JOHNSON HW


Comments:
Y. TALBOTT, TN 37877TEL:(423) 581-6333CRC ADVISED: I HAVE RE


Comments:
VIEWED THIS SITUATION WITH YOUR DEALERSHIP AND THEY HAVE AGR


Comments:
EED TO REVIEW YOUR REQUEST. PLEASE SUBMIT THE RECEIPTS FOR P


Comments:
OSSIBLE REIMBURSEMENT TO THE SERVICE MANAGER/CUSTOMER RELATI


Comments:
ONS MANAGER (PROVIDE NAME) TO REVIEW THE DETAILS.-OBC TO DEA


Comments:
LER-S/M,RAY-TIRE VALVE STEM WARRANTY IS 3/36-WILL SUBMIT THE


Comments:
RECEIPT FOR THE REPAIR-HAVE CUST BRING VEH AND THE REPAIR R


Comments:
= LCCS JOE RICE 7047= SECONDARY PHONE: 423-586-9310 = CUSTOM


Comments:
ER STATES THAT REFUND RECEIVED ... CUSTOMER HAPPY = CLOSING


Comments:
CUSTOMER SAID: 1. VALVE STEMS ARE DEFECTIVE-CUST HAS GOTTEN


Comments:
2 FLATS AND 2 TIRES WERE RUINED-STARTED AT 487 MILE AFTER VE


Comments:
H PURCHASE-CUST TOOK VEH TO DLRSHP AND THEY WOULD NOT GIVE A


Comments:
NY SATISFACTION ON IT-CUST WAS ON A TRIP AND GOT ANOTHER FLA


Comments:
T, STOPPED INTO LOCAL DLRSHP-DLRSHP SHOWED CUST THAT VALVED


Comments:
STEMS AND THEY WERE EITHER CRACKING OR CRACKED-CUST HAD ALL


Comments:
4 VALVE STEMS REPLACED TO PREVENT FUTURE LOSS-CUST WAS TOLD


Comments:
BY SOMEONE THAT INFO WAS ON VALVE STEMS ON THE INTERNET-VEH


Comments:
IS CURRENTLY WITH CUST-CUST SENT A LETTER TO DLRSHP ABOUT CO


Comments:
NCERN, NO REPSONSE (DAVID MCDAVID FORD)-CUST ALSO LEFT A V/M


Comments:
ON DLRSHP'S ANSWERING MACHINE-TIRE REPLACEMENT $161.85 (DAV


Comments:
ID MCDAVID)-TIRE REPLACEMENT AND VALVE STEMS $173.86 (DONE A


Comments:
T INDEPENDENT)****CUST IS SEEKING TO SEE IF HE CAN GET SATIS


Comments:
FACTION. TO PAY FOR THE 2 TIRES THAT WERE RUINEDDEALER SAID:


Comments:
PARK CITIES FORD LINCOLN MERCURY3333 INWOOD ROAD DALLAS, TX


Comments:
75235TEL:(888) 542-8955-DID NOT PUT IN VALVE STEMS BUT THE


Comments:
ONE HE WORKS WITH NOWCRC ADVISED: I HAVE REVIEWED THIS SITUA


Comments:
TION WITH YOUR DEALERSHIP AND THEY HAVE AGREED TO REVIEW YOU


Comments:
R REQUEST. PLEASE SUBMIT THE RECEIPTS FOR POSSIBLE REIMBURSE


Comments:
MENT TO THE SERVICE MANAGER/CUSTOMER RELATIONS MANAGER (PROV


Comments:
IDE NAME) TO REVIEW THE DETAILS. -ADV CUST TO TAKE ORIGINAL


Comments:
RECEIPTS TO S/M KEN LOVE---OBC TO DLRSHP----CORRECT # (214)


Comments:
358-880-GENUINESERVICE IS NOT CORRECT-SPOKE WITH S/A DEJUAN-


Comments:
HAVE CUST BRING IN RECEIPTS AND SPEAK WITH KEN LOVE


Comments:
CCS  KATHY X 7034- MONITORING FOR REIMBURSEMENT.


Comments:
CCS KATHY X 7034 AUTHORIZING GOODWILL REFUND OF REPLACEMENT


Comments:
CC SKATHY X 7034SECONDARY PHONE: 972-701-8721 - OBC TO CUSTO


Comments:
MER- ADVISED I AM MONITORING CASE FOR REFUND STATUS AND ADVI


Comments:
SED CUST HE SHOULD HAVE A CHECK IN 2 WEEKS ADVISED FU FOR 10


Comments:
CC SKATHY X 7034 -SECONDARY PHONE: 972-701-8721- CONFIRMED T


Comments:
HEY RECEIVED THE REIMBURSEMENT CHECK. CUSTOMER IS SATISIFIED


Comments:
CUSTOMER SAID: -I HAVE HAD 4 FLATS AND RUINED 2 TIRES-TOOK T


Comments:
O SEARS-SEARS SAID THE VALVE STEMS WERE LEAKING -REPLACED TH


Comments:
E 2 REAR TIRES-COST WAS AROUND  $400.00 -WENT TO MY DLR-DLR


Comments:
SAID THE VEH WAS OUT OF WARRANTY ( 12/12) AND THERE WAS NOTH


Comments:
ING THEY COULD DO FOR ME-I WANT TO BE REIMBURSEDDEALER SAID:


Comments:
-DON TESTER FORD L-M INC2800 ROUTE 250 SOUTH NORWALK, OH 44


Comments:
857TEL:(888) 857-2161CRC ADVISED: YOUR DEALER HAS MADE AN AS


Comments:
SESSMENT BASED UPON FORD WARRANTY & POLICY. THEY ARE IN THE


Comments:
BEST POSITION TO DETERMINE THE AMOUNT OF REIMBURSEMENT OFFER


Comments:
ED. IN THIS CASE THE CRC SUPPORTS THE DECISION MADE BY THE D


Comments:
EALERSHIP----------ADVISED OF ABOVE-ADVISED CUST OF DLR CONV


Comments:
ERSATION-------OBC TO DLR-SPOKE TO BARNEY, SM-VALVE STEMS AR


Comments:
E NOT COVERED AFTER THE 12/12-NOT AWARE THE CUST WAS HAVING


Comments:
CUSTOMER SAID: 1. VALVE STEAM-WROTE A LETTER TO CRC IN DEARB


Comments:
ORN, MI-WROTE ABOUT RECALL NOTICE ON VALVE STEAMS-HAD TWO FL


Comments:
AT TIRES BECAUSE OF VALVE STEAMS-FIRST FLAT WAS ON JULY 27,


Comments:
2008 WITH THE LEFT REAR TIRE FAILED-VEH TOWED TO DLRSHP-WAS


Comments:
TOLD IT WAS VALVE STEAM THAT FAILED-HAD VALVE STEAM REPLACED


Comments:
AND PAID $20-CALLED MICHELIN AND SAID WASNT THERE RESPONSIB


Comments:
LITY-SECOND FLAT TIRE HAPPENED ON SEPTEMBER 8TH, 2008, AND I


Comments:
T WAS THE RIGHT REAR THAT FAILED-VEH TOWED AND WAS TOLD IT W


Comments:
AS VALVE STEAM-WENT TO DLRSHP AND HAD VALVE STEAM REPLACED O


Comments:
N THE OTEHR 3 AND COST $56.66-SAYS NEVER RECIEVED RECALL ON


Comments:
VALVE STEAM-FEELS SHOULD NOT HAVE HAD TO PAY FOR REPLACEMENT


Comments:
OF VALVE STEAMS-VALVE STEAM COMPNAY THAT RECALLED VALVE STE


Comments:
AMS WAS TECH INTERNATIONALDEALER SAID: WALNUT CREEK FORD1800


Comments:
NORTH MAIN STREET WALNUT CREEK, CA 94596TEL:(925) 932-2900C


Comments:
RC ADVISED: I HAVE REVIEWED YOUR SITUATION AND THERE ARE NO


Comments:
WARRANTIES, FSA/CSP'S ON YOUR VEHICLE THAT WOULD PROVIDE ASS


Comments:
ISTANCE FOR YOUR REIMBURSEMENT REQUEST.***DID NOT ADVISE CUS


Comments:
T OF ABOVE******LOST CALL WITH CUST, HUNG UP***


Comments:
CUSTOMER SAID: == RIGHT FRONT TIRE WAS LOW ON AIR== TOOK TO


Comments:
SERVICE STATION AND WAS DIAGNOSED AS CRACKED VALVE== DAY OR


Comments:
TWO LATER IT WAS THE SAME THING ON THE LEFT FRON== A DAY OR


Comments:
TWO LATER IT WAS THE LEFT REAR== AND NOW IT IS THE RIGHT REA


Comments:
R== THE FRONT LEFT FRONT WENT FLAT AND CAUSED DAMAGE TO THE


Comments:
TIRE== DEALERSHIP DIDN'T HAVE A TIRE THAT COULD BE PUT ON==


Comments:
TOOK TO AN INDEPENDENT FOR NEW TIRES== FRIEND HAD SAME CONCE


Comments:
RN WITH HONDA== CONCERN WITH VALVE== HONDA COVERED ALL THE C


Comments:
OSTS OF THE VALVE STEM REPLACEMENTS== HAD 2 STEMS REPLACED A


Comments:
T DEALERSHIP== HAD 2 STEMS REPLACED AT INDEPENDENT== IS SEEK


Comments:
ING REIMBURSMENT== DEALERSHIP DIDNT' CHARGE FOR VALVE STEMS=


Comments:
= SEEKING COST OF TIRE AND TWO VALVE STEMS FROM INDEPENDENTD


Comments:
EALER SAID: == TROTTER FORD LINCOLN MERCURY3131 OLIVE PINE B


Comments:
LUFF, AR 71603TEL:(870) 535-4321CRC ADVISED: I HAVE REVIEWED


Comments:
YOUR SITUATION AND UNFORTUNATELY, THERE ARE NO WARRANTIES,


Comments:
FSA/CSP ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR TH


Comments:
IS REPAIR.PLEASE STAY IN CONTACT WITH YOUR S/M FOR FURTHER I


Comments:
CUSTOMER SAID: 1.  TIRES-CUST STATED THE TIRES DEFLATED ON T


Comments:
HE VEH-THE FRONT RIGHT AND REAR RIGHT TIRE DEFLATED-CUST HAD


Comments:
TO HAVE THE VEH TOWED-VEH WAS TOWED TO THE NEAREST REPAIR S


Comments:
HOP WHICH WAS SEARS AUTO CENTER-CUST WAS CHARGED $185.00 TO


Comments:
HAVE THE VEH TOWED-SEARS THEN PROVIDED THE CUST WITH A TSB R


Comments:
EPORT INREGARDS TO THE VALVE STEMS ON THE TIRES-SEARS REPLAC


Comments:
ED TO TIRES ON THE VEH FOR $294.71-CUST IS SEEKING REIMBURSE


Comments:
MENT FOR THE REPAIR AND THE TOWING COSTDEALER SAID: PUGMIRE


Comments:
LINCOLN MERCURY1865 COBB PARKWAY, S.E. MARIETTA, GA 30060TEL


Comments:
:(770) 952-2261-ERIC FORD S/DCRC ADVISED: AFTER DISCUSSING Y


Comments:
OUR SITUATION WITH YOUR SERVICE MANAGER (PROVIDE NAME), HE/S


Comments:
HE HAS AGREED TO REVIEW YOUR REQUEST. PLEASE SPEAK WITH  (NA


Comments:
ME OF SERVICE MANAGER) TO REVIEW THE DETAILS.***OBC TO DLR**


Comments:
*-CCR SPOKE WITH S/M ERIC-S/M STATED HE WILL REVIEW THE SITU


Comments:
CUSTOMER SAID: - CUST STATES MICHELIN TIRES STEMS VALVES ARE


Comments:
BREAKING - CUST STATES TIRE LOSING AIR - CUST STATES MY LAS


Comments:
T TIRE HAD THIS SAME PROBLEM BUT DIDNT RUN IT FLAT AND THE A


Comments:
IR HAD 13LBS IN IT AND I FILLED IT UP WITH AIR AND THEY REPA


Comments:
IRED IT FOR ME NOT A FORD DLRSHP IT WAS INDEPENDENT - THEY H


Comments:
AD TO REPLACE THE VALVE STEM - CUST STATES I AM FIXING TO GE


Comments:
T THE VALVE STEMS FIXED ON THE FRONT TIRES BECAUSE I KNOW TH


Comments:
EY ARE GONE TO BE DEFECTIVE ALSO- CUST STATES TOOK VEH TO TH


Comments:
E FORD DLRSHP TO HAVE THE TIRE LOOKED AT - CUST STATES THE V


Comments:
ALVE STEMS BREAKING ON THE TIRES - CUST STATES DLRSHP SAID M


Comments:
ICHELIN TIRES THERE WAS A RECALL ON THE VALVE STEMS COMING I


Comments:
N FROM CHINA - CUST CALLING FORD I WANT FORD TO PAY FOR MY T


Comments:
IRE AND PUT NEW VALVE STEMS ON THE OTHER TWO TIRESDEALER SAI


Comments:
D: MCCLARY FORD L/M 1104 HIGHWAY 72 EAST ATHENS, AL 35611TEL


Comments:
:(256) 232-4242- SPOKE TO SM DAVE -CRC ADVISED: WARRANTY COV


Comments:
ERAGE IS LIMITED TO DEFECTS OCCURRING UNDER NORMAL USE OF TH


Comments:
E VEHICLE DURING THE WARRANTY COVERAGE PERIOD; AND CAN BE VO


Comments:
IDED IF THE VEHICLE IS ABUSED OR IMPROPERLY MAINTAINED.  IT


Comments:
HAS BEEN DETERMINED BY YOUR DEALERSHIP THAT THIS FAILURE DID


Comments:
NOT OCCUR DUE TO A WARRANTABLE FACTORY DEFECT.  WE WOULD SU


Comments:
PPORT THE DECISION OF OUR DEALERSHIP WHO HAS INSPECTED YOUR


Comments:
VEHICLE; YOU WOULD BE RESPONSIBLE FOR ALL COSTS ASSOCIATED W


Comments:
ITH THIS ISSUE.- CRC ADVISED CUST 12/12,000 MILES WARRANTY F


Comments:
OR TIRES - OUT OF WARRANTY FOR TIRE ------- CRC OBC OWNER JI


Comments:
M MCCLARY -  17,000 MILES ON THE VEH AND TIRES ARE COVERED 1


Comments:
2/12,000 MILES - OWNER JIM M. STATES VALVE STEM LEAK AND THE


Comments:
N CUST DROVE TIRE UNTIL THE TIRE WAS RUINED - OUT OF TIRE WA


Comments:
CRC ADVISED: - CRC OBC OWNER JIM MCLARY - CALL CRC BACK AT 8


Comments:
88-333-9115 EXT 7300 RE: CUST TIRES (WARRANTY AND POLICY MAN


Comments:
UAL)  - CRC WILL CALL CUST BACK TODAY FRIDAY AT 3:00PM


Comments:
CRC ADVISED: - CRC OBC CUST - WILL CALL BACK NEXT WED - SEPT


Comments:
17TH 2:00PM - CRC STILL RESEARCHING THIS FILE


Comments:
CRC ADVISED: - CRC OBC CUST - ADVISED CUST CRC SUPPORTING DE


Comments:
CISION OF DLRSHP WHO INSPECTED THE TIRE - CUST RESPONSIBLE F


Comments:
OR ALL COSTS ASSOCIATED WITH THE REPAIR- CRC OBC OWNER JIM M


Comments:
CCLARY -  17,000 MILES ON THE VEH AND TIRES ARE COVERED 12/1


Comments:
2,000 MILES - OWNER JIM M. STATES VALVE STEM LEAK AND THEN C


Comments:
UST DROVE TIRE UNTIL THE TIRE WAS RUINED - OUT OF TIRE WARRA


Comments:
CUSTOMER SAID: POMOCO LINCOLN MERCURY OF NEWPORT NEWS INC.12


Comments:
625 JEFFERSON AVENUE NEWPORT NEWS, VA 23602TEL:(888) 381-262


Comments:
9FAX:(757) 833-6299THREAD ID:1-481EM1-VEH'S REAR DRIVER SIDE


Comments:
TIRE WENT FLAT-TIRE WAS BEYOND REPAIR-CUST COULD NOT FIND A


Comments:
NYTHING WRONG WITH THE TIRE-COULD ONLY SEE THAT THE VALVE ST


Comments:
EM WAS BROKEN-WENT TO THE DLR AND WAS ADVISED THAT THE FLAT


Comments:
WAS CAUSED BY A SMALL STAPLE IN IT -HAVE NOT SEEN THE STAPLE


Comments:
-AUG. 7, TIRES FROM THE FRONT DRIVER SIDE WENT FLAT -HAVE NO


Comments:
TICED THAT THE VALVE STEM WAS BROKEN AND NO OTHER ITEM FOUND


Comments:
TO CAUSE THE FLAT-FEELS THAT THE VALVE STEMS WERE DEFECTIVE


Comments:
-DLR REPLACED THE REMAINING TWO STEMS-HAVE NOT HAD ANY ISSU


Comments:
E WITH THE TIRES SINCE THE VALVE STEM REPLACEMENTS-FEELS THA


Comments:
T THE ISSUE IS CAUSED BY THE DEFECTIVE VALVE STEMS-REQUESTIN


Comments:
G FOR A REIMBURSEMENT ON THE TIRES THAT WERE REPLACED DUE TO


Comments:
THE DEFECTDEALER SAID: POMOCO LINCOLN MERCURY OF NEWPORT NE


Comments:
WS INC.12625 JEFFERSON AVENUE NEWPORT NEWS, VA 23602TEL:(888


Comments:
) 381-2629FAX:(757) 833-6299CRC ADVISED: WARRANTY COVERAGE I


Comments:
S ISSUE.**ADVISED THE CSUT OF MODIFIED MAINTENANCE ISSUE SRT


Comments:
***OBC TO DLR-HAVE SPOKEN TO S/A LEE-VEH HAD BEEN THERE AT 1


Comments:
5K MILES FOR A FLAT TIRES-COULD NOT PROVE THAT THE TIRE ISSU


Comments:
E WAS CAUSED BY THE VALVE-CRACK IN THE VALVE STEMS WAS FOUND


Comments:
THE DAY AFTER-REPAIR WAS CONSIDERED TO BE A MAINTENANCE ISS


Comments:
T ON 9/30/08 AND THE VEH HAD 12519 MILES ~S/M ADV CCS THAT W


Comments:
HEN THE CUST TIRE WAS WORN IT WAS NOT FROM A DEFECT~OBC TO C


Comments:
UST AT 334-683-8577 NO ANSWER CCS ADV CUST THAT SHE WILL ATT


Comments:
EMPT TO CONTACT THEM AGAIN ON 10/17/08 BY 12 NOON EST


Comments:
CCS YOLANDA~EXT. 7101~OBC TO CUST AT 334-683-8577 NO ANSWER


Comments:
CCS ADV CUST THIS THE 3RD AND FINAL PHONE ATTEMPT TO REACH T


Comments:
HEM~CCS ADV CUST THAT SHE WILL BE SENDING OUT AND UCL ON TOD


Comments:
AY  10/17/08 AND IF THERE IS NO RESPONSE FROM THEM BY 10/24/


Comments:
08 BY 5 PM EST SHE WILL HAVE NO CHOICE BUT TO PROCEED ACCORD


Comments:
INGLY ON THE CASE~CCS WILL F/U ON THE CASE ON 10/24/08 BY 5P


Comments:
CCS YOLANDA~EXT. 7101~CCS MAILED OUT AN UCL TO CUST ON 10/17


Comments:
/08~AS TO DATE THERE HAS BEEN NO RESPONSE FROM CUST~CCS IS C


Comments:
LOSING CASE PER PROCESS~NO FURTHER ACTION IS REQUIRED BY CCS


Comments:
CUSTOMER SAID: -1. AIR LOSS-FIRST TIRE WAS 2 OR 3 WEEKS AGO,


Comments:
RIGHT FRONT TIRE-SECOND TIME WAS THIS PAST SATURDAY, LEFT F


Comments:
RONT TIRE-2 TIRES WENT FLAT BECAUSE THE VALVE STEMS WENT BAD


Comments:
-DLRSHP SAID TO GO TO TIRE REP-STATED HE WENT TO TIRE MANUFA


Comments:
CTURE, THEY SENT HIM TO THE MANUFACTURE OF THE VALVE STEM-WE


Comments:
NT BACK TO SELLING DLRSHP AND THEY SAID THEY DO NOT HAVE ANY


Comments:
RECORDS-STATED ALL 4 VALVE STEMS ARE BADDEALER SAID: MARSTA


Comments:
LLER MOTORS INC.1601 S. VALLEY MILLS DR. WACO, TX 76711TEL:(


Comments:
254) 756-5511CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR B


Comments:
E PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCU


Comments:
MENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO YOUR SERVI


Comments:
CING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEALERSH


Comments:
IP TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVISED A


Comments:
DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTANCE I


Comments:
S REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL FUR


Comments:
THER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I JUST


Comments:
WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS REPAIR


Comments:
WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.-DID NOT ADV OF


Comments:
ABOVE, ADV OF BELOW-AS PER TL SCOTT ADV CUST THERE ARE TO MA


Comments:
NY MANUFACTURES WORLD WIDE, I WOULD NOT BE ABLE TO PROVIDE H


Comments:
IM THAT INFO-ADV CUST THAT IT IS FORD PROPRIETARY INFO AND I


Comments:
CAN NOT DISCLOSE THAT-ADV CUST THAT THERE ARE NO RECALLS AT


Comments:
THIS TIME, BUT WE ME DOCUMENTING THIS CONCERN FORD WILL SEE


Comments:
THIS AND IF RECALLS ARE ISSUED THROUGH MORE PEOPLE REPORTIN


Comments:
CUSTOMER SAID: -HAD A TIRE BLOW OUT AT ABOUT 5000 MILE-THE V


Comments:
AVLE STEM MISS MISSING FROM THE TIRE AND TIRE WAS RIPPED BY


Comments:
THE RIM-CALLED DRL AND WAS TOLD TO BRING THE TIRE IN AND THE


Comments:
Y WOULD TAKE A LOOOK AT IT TO SEE IF IT WAS ROAD HAZARD OR S


Comments:
OMETHING ELSEDEALER SAID: -NONECRC ADVISED: BEFORE WE CAN MA


Comments:
KE A DECISION REGARDING ANY FORD WARRANTY OR ESP COVERAGE IT


Comments:
MUST BE REVIEWED BY A FORD/LINCOLN/MERCURY DEALERSHIP. THEY


Comments:
WILL NEED TO INSPECT THE VEHICLE AND DETERMINE WHAT IS WRON


Comments:
G WITH IT BEFORE A DECISION ON WARRANTY OR ESP COVERAGE IS M


Comments:
ADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT A FORD/LINCOLN


Comments:
/MERCURY DEALERSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTO


Comments:
CUSTOMER SAID: 1.TIRE -STATES WENT LOW -STATES LEFT FRONT TI


Comments:
RE -STATES DROVE OFF HIGHWAY -STATES AIRED TIRE AND THEN PUT


Comments:
TAPE AND DROVE VEH TO DLR -TIRE WAS WORN ON THE OUTSIDE -ST


Comments:
ATES WHERE THE WRITING IS AT -STATES CONCERN HAPPEN  LAST WE


Comments:
EK -HAD BEEN DRIVING ABOUT 15 MINUTES -WAS GOING ABOUT 55 MP


Comments:
H -VALVESTEM WAS REPLACED AT NO COST -STATES HE WAS CHARGED


Comments:
FULL PRICE FOR THE TIRE -CUST WAS CHARGED $160.00 FOR TIRE =


Comments:
CUST SEEKING REIMBURSEMENTDEALER SAID: ASTRO FORD10350 AUTO


Comments:
MALL PARKWAY D'IBERVILLE, MS 39540TEL:(228) 275-3673-DEALIIN


Comments:
G WITH BRIAN COOKCRC ADVISED: I HAVE REVIEWED YOUR SITUATION


Comments:
AND THERE ARE NO WARRANTIES, FSA/CSP'S ON YOUR VEHICLE THAT


Comments:
WOULD PROVIDE ASSISTANCE FOR YOUR REIMBURSEMENT REQUEST.==A


Comments:
DVISED CUST TIRE WOULD NOT BE COVERED ==ADVISED TIRE WAS ROA


Comments:
D ON AND THAT IS CONSIDERED ABUSE ==ADVISED ON PAGE 3 OF WAR


Comments:
RANTY BOOK ABUSE IS NOT COVERED ==ADVISED SPARE TIRE COULD H


Comments:
AVE BEEN PLACED ON AS WELL AS ROADSIDE BEING CONTACTED ==OBC


Comments:
DLR==SPOKE WITH BRIAN S/A & RICK S/M-TIRE STEMS WERE REPLACE


Comments:
D -STATES ALL 4 WERE CRACKED -STATES LEFT FRONT WAS CRACKED


Comments:
AND LEAKING -STATES TIRE WAS ROAD ON -STATES IT PUT A RING A


Comments:
ROUND THE ENTIRE TIRE -STATES THIS IS CONSIDERED ABUSE -SPAR


Comments:
E COULD HAVE BEEN PLACED -CUST PAID 160.00 FOR TIRE MOUNT AN


Comments:
CUSTOMER SAID: -LAST MONTH AND A HALF THEY HAVE HAD 3 OF THE


Comments:
4 VALVE STEMS REPLACED DUE TO THEM CRACKING AND BRAKING  OF


Comments:
F-CAUSING THE TIRES TO GO FLAT-MRS BENSON WAS SITTING AT THE


Comments:
GAS STATION FILLING UP HER CAR  WHEN SHE HEARD A LOUD HISSI


Comments:
NG SOUND THE AIR WAS LEAKING OUT OF THE TIRE THE FIRST TIME


Comments:
THIS HAPPEN-MRS BENSON HAD TO HAVE AAA TOW THEM TO STAR FORD


Comments:
WHERE THE FIRST REPAIR WAS MADE-DLRSHP DID 10K CHECK UP ON


Comments:
THE VEH AND DID TIRE ROTATION-FIRST TIME IT WAS THE  DRIVERS


Comments:
SIDE REAR TIRE-NEXT TIME IT HAPPEN THE LOW TIRE PRESSURE LI


Comments:
GHT CAME ON AND MR BENSON WAS OUT OF TOWN AND DRIVING DOWN T


Comments:
HE INTERSTATE WHEN IT HAPPEN THE SECOND TIME-HE WENT TO THE


Comments:
LOCAL DEALERSHIP IN BAKERFIELD AND EVERYONE IN THERE SERVICE


Comments:
AREA WAS AT LUNCH-HE WENT OVER TO THE GOODYEAR SHOP CLOSE B


Comments:
Y AND HAD TO HAVE ANOTHER ONE OF THE STEMS REPLACED-CONTINEN


Comments:
TAL TIRES -THE SPARE HAS NOT BEEN CHANGED AND HAS NOT BEEN L


Comments:
OOKED AT-CUST PAID THE ADDITIONAL COST FOR VIP SERVICE-DATES


Comments:
THE STEMS WERE REPLACED ARE1-SEPT 28 STAR FORD2-OCT 24 GOOD


Comments:
YEAR BAKERSFIELD3-OCT 27 GOODYEAR BAKERSFIELD-THIRD TIME MR


Comments:
BENSON WAS ON HIS WAY TO A MEETING AND WOUND UP MISSING THE


Comments:
MEETING DUE TO THE PROBLEM AGAIN-CUST PAID EXTRA FOR THE VIP


Comments:
ESP AND FEELS THAT THIS PROBLEM SHOULD NOT BE HAPPENING ON


Comments:
THIS VEH-SHE FEELS THAT THE CONTINENTAL TIRES ARE VERY EXPEN


Comments:
SIVE AND THE VEH SHOULD NOT BE HAVING THIS PROBLEM-CONTINENT


Comments:
AL TIRESDEALER SAID: STAR FORD 900 SOUTH BRAND BLVD. GLENDAL


Comments:
E, CA 91204TEL:(818) 956-0977-ACCORDING TO GOODYEAR SHOP THA


Comments:
T ALL FOUR OF THE VALVE STEMS WERE BAD AND THAT THEY SHOULD


Comments:
HAVE ALL BEEN REPLACED-BUT MR BENSON JUST HAD THEM REPLACE T


Comments:
HE ONE GIVING HIM PROBLEM AT THE TIMECRC ADVISED: WE WILL ES


Comments:
CALATE THIS TO OUR CUSTOMER CARE SOLUTIONS TEAM SO THEY CAN


Comments:
INVESTIGATE FURTHER AND WORK WITH YOUR DEALERSHIP TO UTILIZE


Comments:
ALL AVAILABLE RESOURCES TO RESOLVE YOUR CONCERN. A FORD CUS


Comments:
TOMER CARE SPECIALIST  WILL CONTACT YOU WITHIN  2 BUSINESS D


Comments:
AYS.   NOTE: TO CSR DOCUMENT CONVERSATION FROM DEALERSHIP-CR


Comments:
C ADVISED THAT THIS WOULD ESCALATED TO CCST AND THAT SHE WOU


Comments:
LD BE CONTACTED IN 2 BUSINESS DAYS-CUST EXPRESSED CONCERN TH


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AT THIS PROBLEM COULD CAUSE AN ACCIDENT-ADVISED MRS BENSON T


Comments:
HAT SHE SHOULD TAKE THE VEH INTO THE DLRSHP AND HAVE THE STE


Comments:
MS CHECKED -ADVISED FOR HER TO TRY AND GET INTO THE DLRSHP B


Comments:
***CCS ANTHONY X7141*** CUST STATES THAT THE TIRES HAVE BEEN


Comments:
REPAIRED =THE CUST STATES THAT SHE IS UPSET THAT SHE HAD TO


Comments:
DEAL WITH THIS SITUATION =ADVISED THE CUST THAT THE CONCERN


Comments:
S HAVE BEEN DOCUMENTED AND IF THERE IS ANY FURTHER CONCERNS


Comments:
SHE NEEDS TO KEEP IN CONTACT WITH HER DLRSHP =CCS CLOSING CA


Comments:
CUSTOMER SAID: -PROBLEM STARTED IN OCT. 2007-1.LOW TIRE AIR


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PRESSURE LIGHT CAME ON-CUST HAD TO BUY A NEW TIRE.-DLR STATE


Comments:
D THE VALVE STEM WAS BAD.-JUNE OF THIS YEAR LIGHT CAME ON AG


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AIN FOR A DIFFERENT TIRE.-DLR STATED SENSOR RING WAS BROKEN


Comments:
FOR THE SENSOR/80.00 DOLLARS-DLR STATED CUST MUST HAVE HIT S


Comments:
OMETHING.-CUST WENT TO MERCHANTS TIRE AND THE TECH STATED TH


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E DLR MAY HAVE POPPED THE SENSOR BAND AND DIDN'T REALIZE THE


Comments:
RE WAS A SENSOR FOR THE AIR PRESSURE.-CUST WAS TOLD THERE WA


Comments:
S NO WAY HE COULD HAVE BROKEN IT LOOSE WITH THE RIM AND THE


Comments:
TIRE ON THERE AND IT HAD TO HAVE BEEN DONE FROM THE PERSON T


Comments:
HAT FIXED THE TIRE.-LATER IN JUNE, ANOTHER TIRE DID THE SAME


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THING.-THIS PAST WEEKEND THE LIGHT CAME ON AGAIN WITH THE F


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OURTH TIRE AND THE VALVE STEM WAS CRACKED AROUND IT.-TECH AT


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MERCHANTS TIRE SHOWED CUST OF A BULLETIN ON THIS CONCERN.-C


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UST TALKED TO THE FORD DLR TO INFORM THEM OF THIS PROBLEM TH


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AT MERCHANTS TIRE HAD IT, TIRE KINGDOM AND ALL THE MAJOR TIR


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E CHANGING/TIRE COMPANY'S.-CUST BOUGHT STAINLESS STEEL VALVE


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STEMS AND PUT THEM ON THE TIRES.-LARRY O'BRIEN IS THE S/M T


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HE CUST SPOKE WITH AT BOWDITCH FORD-CUST SEEKING REIMBURSEME


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NT/REFERRED BY DLR.-CUST STATES HE HAS ALL HIS RECIEPTS.DEAL


Comments:
ER SAID: -BOWDITCH FORD INC.11076 WARWICK BLVD. NEWPORT NEWS


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, VA 23601TEL:(757) 595-2211--LARRY O'BRIEN GENERAL MANAGER


Comments:
IS WHO THE CUST SPOKE WITH THAT REFERRED HIM TO CRC FOR REIM


Comments:
BURSEMENT INFORMATION.-CUST STATES THE DLR HAS BEEN VERY GOO


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D TO HIM AND DOSEN'T HAVE A PROBLEM W/THEM.CRC ADVISED: WE W


Comments:
ILL ESCALATE THIS TO OUR CUSTOMER CARE SOLUTIONS TEAM SO THE


Comments:
Y CAN INVESTIGATE FURTHER AND WORK WITH YOUR DEALERSHIP TO U


Comments:
TILIZE ALL AVAILABLE RESOURCES TO RESOLVE YOUR CONCERN. A FO


Comments:
RD CUSTOMER CARE SPECIALIST  WILL CONTACT YOU WITHIN  2 BUSI


Comments:
NESS DAYS.   NOTE: TO CSR DOCUMENT CONVERSATION FROM DEALERS


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HIP-CUST CELL 7576364351- DURING THE DAY THIS IS THE NUMBER


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TO CALL--***OBC TO DLR****-SPOKE WITH LARRY O'BRIEN THE SERV


Comments:
ICE DIRECTOR STATES THIS IS A MULTIPLE CONCERN AND REFERRED


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CUST TO CRC.- CUST STATES CUST HAS BOUGHT MANY FORDS.-MOST O


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F THE VEH HE HAS PURCHASED FROM THIS DLR.-DLR ASSISTED WITH


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= = CCS MIKE X7096 DOING CASE REVIEW= = NO HOTLINE CONTACTS


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AS PER GCQIS= = THREE ORIG OWNED VEH AS PER CUDL= = NO ESP O


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N VEH AS PER OASIS= = NO WARRANTY REPAIRS FOR THIS CIONCERN


Comments:
AS PER AWS = =CCS MIKE X7096 MADE OBC TO SA JAMIE= = THE DLR


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MADE A REPAIR ON TIRE JUNE 6= = CCS WAS CONNECTED TO ASM AL


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= =ASM ADVISES THAT ALL TIRE CONCERNS WERE ROAD HAZARDS= =DL


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R IS NOT GOING TO REIBMURSE FOR ANYTHING= =  THIS WAS NOT A


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DEFECT= = DLR DID THE REPAIR FOR THE COST OF THE SENSOR ONLY


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= =DLR DID NOT CHARGE THE CUST ANY LABOR= = DLR HAS FIXED


Comments:
A TIRE FOR CUST AT NO CHARGE= = CCS MIKE X7096 MADE OBC CUST


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SECONDARY PHONE: 757-599-4517 ONLY NUMBER ON FILE= =  CCS L


Comments:
EFT VM WITH CONTACT INFO AND ADVISED THAT CCS WILL F/U 7/22/


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= = CCS MIKE X7096 MADE OBC CUST SECONDARY PHONE: 757-599-45


Comments:
17 ONLY NUMBER ON FILE= = CCS WAS ADVISED TO CONTACT CUST ON


Comments:
CELL PHONE NUMBER 757-636-4351= = CCS MIKE MADE OBC TO CUST


Comments:
CELL PHONE 757-636-4351= = CCS ADVISED THAT THERE WOULD BE


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NO REIMBURSEMENT COMING FROM FORD= = NO FURTHER ACTION REQUI


Comments:
CUSTOMER SAID: -HAD FLAT TIRE-VALVE STEM WAS LEAKING -HAD TO


Comments:
CHANGE TIRE-WENT TO DLR-DLR SAID THEY DON'T WARRANTY TIRES-


Comments:
CUST CALLING TO SEE WHO DOES WARRANTY TIRES-SEEMED LIKE DLR


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DIDN'T WANT TO WORK WITH CUSTDEALER SAID: CITRUS FORD1375 WO


Comments:
ODRUFF WAY ONTARIO, CA 91761TEL:(909) 390-0930CRC ADVISED: I


Comments:
HAVE REVIEWED IF ANY AVAILABLE COVERAGES MAY ASSIST IN YOUR


Comments:
REPAIR REQUEST. THERE IS NO ACTIVE  ESP TO COVER THE PART O


Comments:
R THE REPAIR AND THE VEHICLE IS OUTSIDE OF ANY APPLICABLE WA


Comments:
RRANTY.-ADV CUST THAT HE WAS OUTSIDE OF THE 12/12 THAT COMES


Comments:
CUSTOMER SAID: 1. LOW TIRE INDICATOR CAME ON  =STARTED 07/27


Comments:
/08=HAPPENED TWICE=CUST HAS THE VEH=HAS NOT CALLED THE DLRSH


Comments:
P=HAS NOT BEEN DIAGNOSED=OTHER VALVE STEMS ON THE VEH HAS DO


Comments:
NE THE SAME THING IN THE PAST=HEARD FROM THE NEWS THERE WERE


Comments:
30 MIL OF VALVE STEMS SENT TO US FROM DILL AIR CONTROL PROD


Comments:
UCTS DEFECTED=WANT TO KNOW WHAT CAN BE DONE SINCE THIS IS A


Comments:
SAFETY ISSUEDEALER SAID: =NONEMAROONE FORD OF DELRAY1311 LIN


Comments:
TON BOULEVARD DELRAY BEACH, FL 33444TEL:(561) 278-0303CRC AD


Comments:
VISED: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFORMED BY A FO


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RD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENT


Comments:
S AND I WILL FORWARD A COPY TO YOUR SERVICING DEALERSHIP OF


Comments:
YOUR CHOICE.  PLEASE CONTACT THE DEALERSHIP TO SCHEDULE A SE


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RVICE APPOINTMENT.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY


Comments:
BE CHARGED.    IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGG


Comments:
EST YOU CONTACT THE SM/CRM. THEY WILL FURTHER ASSIST IN FACI


Comments:
LITATING YOUR SERVICE/REPAIR NEEDS.I JUST WANT TO CONFIRM, Y


Comments:
OUR NEXT STEPS ARE TO DISCUSS THIS REPAIR WITH YOUR S/M AT Y


Comments:
CUSTOMER SAID: -THE LOW TIRE PRESSURE LIGHT IS ON AGAIN -IT


Comments:
WAS ON THE VEH AT THE TIME OF PURCHASE WITH 2500 MILES ON TH


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E VEHICLE -HE HAS TAKEN IT INTO FETTE FORD FOR THE 6TH TIMES


Comments:
FOR THIS PROBLEM -HE WAS LAST AT FETTE FORD LAST WEDNESDAY-


Comments:
HE ALSO HAD A PROBLEM WITH THE BATTERY THAT WAS CAUSED BY TH


Comments:
E REMOTE STARTER THAT FETTE FORD INSTALLED -NOW, THE SRV TEC


Comments:
H SAYS THAT IT IS A 3RD PARTY ISSUE-THE LAST TIME HE CALLED


Comments:
THE CRC, HE WAS ADVISED BY A CSR THAT THE THE DLR CAN CALL H


Comments:
OTLINE -HE REQUESTED A FORD TECH OR ENGINEER TO LOOK AT THE


Comments:
PROBLEM AND FIX IT-HE IS CALLING TODAY AS HE PLANS TO START


Comments:
THE LEMON LAW ON THIS ISSUE -HE DOES NOT FEEL SAFE IN THE VE


Comments:
HICLEDEALER SAID: -NONE FETTE FORD 1137 ROUTE 46  CLIFTON,


Comments:
NJ  07013 TEL: (973) 779-7000CRC ADVISED: I HAVE DOCUMENTED


Comments:
YOUR CONCERNS AND REQUEST FOR A VEHICLE REPLACEMENT. A COPY


Comments:
OF THIS DOCUMENTATION WILL BE SENT TO YOUR DEALERSHIP FOR FU


Comments:
RTHER EVALUATION ON THE REPAIR ISSUE. FORD 'S POLICY IS TO H


Comments:
ONOR THE NEW VEHICLE LIMITED WARRANTY. THE PERSON TO SPEAK W


Comments:
ITH IS THE CRM\SM AT YOUR DLR. THEY ARE IN THE BEST POSITION


Comments:
TO EXPLAIN WHAT IS AVAILABLE, WHAT CAN OR CANNOT BE DONE AN


Comments:
D IF THERE IS ANY APPLICABLE WARRANTY COVERAGE.  YOU WILL BE


Comments:
CONTACTED IN REGARDS TO POSSIBLE NEXT STEPS ONCE THEY HAVE


Comments:
COMPLETED REVIEWING THIS SITUATION.  *** NOTE TO CSR IF CUST


Comments:
OMER IS REQUIRING A TIMEFRAME PROVIDE 2-5 BUSINESS DAYS AND


Comments:
IT COULD BE THE SERVICE MANAGER CALLING.-OBC TO DLR...-SPOKE


Comments:
TO SRV MGR GEORGE STONEBRIDGE WHO SAYS AFTER A MONTH OR TWO


Comments:
, THE VEH IS LOSING ABOUT 2 PONDS OF AIR A MONTH, -WHEN IT G


Comments:
OES FROM COLD WEATHER TO HOT, THE TIRE PRESSURE LIGHT WILL C


Comments:
OME ON -THEY HAVE ONLY PUT AIR IN THE TIRE, NO REPAIRS HAVE


Comments:
BEEN DONE -THERE ARE NO SSM'S TSB'S ON THE ISSUE -THIS IS NO


Comments:
T SOMETHING HE WOULD CONTACT HOT LINE ABOUT AS IT NOT A MECH


Comments:
ANICAL PROBLEM AS WHEN THEY PUT AIR IN THE TIRE, THE LIGHT G


Comments:
OES OFF -IT IS THE SAME TIRE THAT THEY ARE PUTTING AIR IN EA


Comments:
VEHICLE REPAIRED RO4521 FOUND LEAKING VALVE STEM CAUSING LOW


Comments:
CUSTOMER SAID: -1-47EF6S--RECENTLY HAD A A TIRE LOOSE AIR QU


Comments:
ICKLY WHILE DRIVING-IT WAS A FAST LEAK-THE VALVE STEM HAD FA


Comments:
ILED AND THERE WAS A CRACK AROUND THE DIAMTER JUST ABOVE THE


Comments:
RIM SEAT-ABLE TO PULL OUT THE STEM COMPLETELY-THE OTHER 3 W


Comments:
HEELS LOOK LIKE THEY COULD FAIL AS WELL-DOES NOT PLAN TO DRI


Comments:
VE IT FURTHER-PLANS TO TURN IT IN BEFORE THE END OF AUGUST-W


Comments:
OULD LIKE TO MAKE SURE THAT SOMEONE EVALUATES THIS FAILURE-C


Comments:
AN SEND PICTURES OF STEM PIECES AS WELL IF DESIRED-THE VEH S


Comments:
PENT MOST OF TS TIME IN  ILLINOIS WHICH IS NOT AN AGGRESSIVE


Comments:
CLIMATE-ASKING TO LET HIM KNOW IF WE WOULD LIKE HIM TO SEND


Comments:
THE PICTURES OF THE VALVE STEMDEALER SAID: -NONE-***CUST ID


Comments:
ENTIFIED DLR ASVELDE FORD SALES INC2200 N. 8TH STREET PEKIN,


Comments:
IL 61554TEL:(309) 347-3111CRC ADVISED: WE RECOMMEND YOUR SE


Comments:
RVICE/REPAIR BE PERFORMED BY A FORD/LINCOLN MERCURY DEALERSH


Comments:
IP.I HAVE DOCUMENTED YOUR COMMENTS AND I WILL FORWARD A COPY


Comments:
TO YOUR SERVICING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTAC


Comments:
T THE DEALERSHIP TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE


Comments:
BE ADVISED A DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONA


Comments:
L ASSISTANCE IS REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM.


Comments:
THEY WILL FURTHER ASSIST IN FACILITATING YOUR SERVICE/REPAI


Comments:
R NEEDS.I JUST WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCU


Comments:
SS THIS REPAIR WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.**


Comments:
*FOR DOCUMENTATION PURPOSES ONLY***REFFERED TO DLR TO FULLY


Comments:
CUSTOMER SAID: - VALVE STEMS HAVE BEEN CRACKING AND TIRES GO


Comments:
ING DOWN.- RUINED TWO TIRES.  NOTHING WAS IN TIRES WHEN THEY


Comments:
EXAMINED THEM, NO HOLES, NO NAILS OR ANYTHING THAT MIGHT PU


Comments:
NCTURE.- ALL FOUR TIRES HAVE GONE DOWN FROM TIME TO TIME WIT


Comments:
HIN A MONTH- CUST SAYS YOU CAN TELL WHERE THE VALVE STEMS HA


Comments:
VE CRACKED.- WHEEL ITSELF IS SHARP BY VALVE STEM AND CUST TH


Comments:
INKS THAT MIGHT HAVE SOMETHING TO DO WITH IT.- ROTATES TIRES


Comments:
REGULARLY.  LOST TWO TIRES BECAUSE THEY RAN ON THE RIM CUTT


Comments:
ING TIRES- CUST BELIEVES THE WHEEL IS THE PROBLEM AND WON'T


Comments:
FEEL SAFE IN THE VEHICLE.- WHEEL AREA IS TOO CLOSE TO THE VA


Comments:
LVE STEM.  - 6/08 VEHICLE WENT TO DLRSHIP. DLR. TOLD CUST SO


Comments:
METHING IS WRONG WITH VALVE STEMS OR SOMETHING WRONG WITH RI


Comments:
M THAT IS CAUSING THE VALVE STEMS TO GO BAD.- DLR NEEDS TO R


Comments:
EPLACE 3 TIRES AND MOUNT AND BALANCE FOR $453.- SEEKING ASSI


Comments:
STANCE.DEALER SAID: LEON RILEY FORD99 NORTH MAIN BENTON, KY


Comments:
42025TEL:(270) 527-3177BENTON, KY.JERRY, S/MCRC ADVISED: I H


Comments:
AVE REVIEWED THIS SITUATION WITH YOUR DEALERSHIP AND WE HAVE


Comments:
AGREED DUE TO YOUR LOYALTY TO FORD AND THE DEALERSHIP THEY


Comments:
WOULD LIKE TO PROVIDE YOU WITH ASSISTANCE TOWARDS YOUR VEHIC


Comments:
LE REPAIR.  PLEASE CONTACT (NAME OF SERVICE MANAGER/SERVICE


Comments:
ADVISOR OR CRM) TO SCHEDULE A REPAIR. NOTE TO CSR - IS MAY B


Comments:
E APPROPRIATE TO MAKE A CONFERENCE BRIDGE/CALL IN AN ATTEMPT


Comments:
TO SCHEDULE THE REPAIR. PLEASE MAKE SURE YOU RECEIVE THE CO


Comments:
NCURRENCE OF THE SERVICE MANGER BEFORE CONNECTING THE CUSTOM


Comments:
ER.***OBC TO DLR.- SPOKE TO JERRY, S/M- DLR TRIED TO GET ZON


Comments:
E REP TO LOOK AT PROBLEM BUT HE WOULDN'T LOOK AT IT BECAUSE


Comments:
IT'S TIRES.- CUST BROUGHT VALVE STEMS INTO DLR W/OUT TIRES.-


Comments:
DLR RECOMMENDS THAT 3 TIRES BE REPLACED AND MOUNT AND BALAN


Comments:
CED WOULD BE $453.- CUST WAS TOLD AT TIRE STORE THAT VALVE S


Comments:
***CCS MARIO ASSISTING CCS SUSAN X7164***OBC TO CUST AT 270-


Comments:
759-2546***UNABLE TO CONTACT***CUST CONTACT # IS NO LONGER I


Comments:
N SERVICE***NO OTHER CONTACT ON FILE***NO FURTHER ACTION REQ


Comments:
CUSTOMER SAID: =SPANISH CALLER=-CUST STATES THAT THE TIRE VA


Comments:
LVE RUPTURED-REAR LEFT TIRE HAS TO BE REPLACED BECAUSE IT GO


Comments:
T CUT WHEN THE WHELL WHEN FLAT-CUST STATES THAT NOW THEY ARE


Comments:
CHARGING HIM FOR THE NEW TIRE-THIS HAPPENED YESTERDAY-THE V


Comments:
EH IS AT THE DLR-CUST STATES THAT THE TIRE HAS TO BE REPLACE


Comments:
D-CUST SEEKING FOR TIRE TO BE REPLACED UNDER WARRANTYDEALER


Comments:
SAID: MILLS FORD1600 WEST LINCOLN AVENUE ANAHEIM, CA 92801TE


Comments:
L:(714) 776-1330CRC ADVISED: I HAVE REVIEWED YOUR SITUATION


Comments:
AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA/CSP ON YOUR


Comments:
VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR.PLEASE


Comments:
STAY IN CONTACT WITH YOUR S/M FOR FURTHER INFORMATION ON YO


Comments:
UR REPAIR.=======-ADVISED AS ABOVE-ADVISED OF RECALLS=OBC TO


Comments:
DLR=-SA ISRAEL-VALVE STEMS HAVE A GASH ON THEM-DOES NOT SEE


Comments:
M LIKE A DEFECT-SM CONTACTED THE FSA AND THEY DENIED ANY ASS


Comments:
ISTANCE-VALVE STEMS ARE CONSIDERED ROAD HAZARD AND ARE NOT C


Comments:
OVERED UNDER WARRANTY -TIRE IS WEAR/TEAR ITEM AND CANNOT BE


Comments:
CUSTOMER SAID: 1-489499-THERE IS A FAULTY VALVE STEMS IN HIS


Comments:
TIRES-HAD THIS PROBLEM AT 5:30 IN THE MORNING-HE WANTS THE


Comments:
VELVE STEMS REPLACEDDEALER SAID: **ASSIGNED TO THE NEAREST D


Comments:
LRSHPFORD OF HYANNIS332 FALMOUTH ROAD HYANNIS, MA 02601TEL:(


Comments:
800) 561-5835-NONECRC ADVISED: WE RECOMMEND YOUR SERVICE/REP


Comments:
AIR BE PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE


Comments:
DOCUMENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO YOUR


Comments:
SERVICING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEA


Comments:
LERSHIP TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVIS


Comments:
ED A DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTA


Comments:
NCE IS REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WIL


Comments:
L FURTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I


Comments:
JUST WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS R


Comments:
EPAIR WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.~SENT EMAIL


Comments:
CUSTOMER SAID: - VEH LOW TIRE PRESSURE INDICATOR CAME - HAD


Comments:
TO HAVE ALL FOUR VALVE STEMS ON VEH TIRES REPLACED 1 REPLACE


Comments:
D  IN SPRING, 2ND ONE WAS LAST FRIDAY   - REPAIR WAS DONE AT


Comments:
FORD DLR - TIRE SHOPS ALL KNOW ABOUT THIS SITUATION - SAYS


Comments:
THERE IS ALREADY DOCUMENTED ACCIDENTS INVOLVING THIS ISSUE-


Comments:
CUST STATES WHOLE SALE TIRE COMPANY'S ARE AWARE THAT THESE S


Comments:
TEMS ARE BAD.- CUST WANTS TO KNOW WHAT THE ACTIONS ARE GOING


Comments:
TO BE REGARDING THIS VALVE STEM ISSUE , AND IF FORD IS GOIN


Comments:
G TO DO ANY THING - CUST SEEKING REIMBURSEMENT FOR VALVE STE


Comments:
M REPLACEMENT 30.00.DEALER SAID: - SPOKE WITH JONH S/A- CHEC


Comments:
KED ON VEH NO RECALLS- FAIR OAKS FORD INC1351 E OGDEN AVENUE


Comments:
NAPERVILLE, IL 60563TEL:(630) 357-7100CRC ADVISED: I HAVE R


Comments:
EVIEWED THIS SITUATION WITH YOUR DEALERSHIP AND THEY HAVE AG


Comments:
REED TO REVIEW YOUR REQUEST. PLEASE SUBMIT THE RECEIPTS FOR


Comments:
POSSIBLE REIMBURSEMENT TO THE SERVICE MANAGER/CUSTOMER RELAT


Comments:
IONS MANAGER (PROVIDE NAME) TO REVIEW THE DETAILS.- PHRASEOL


Comments:
OGY NOT GIVE AS ABOVE - PER SERVICE ADVISER WOULD WORK SOMET


Comments:
HING OUT WITH CUST REGARDING REIMBURSEMENT IN THE FORM OF SO


Comments:
ME KIND OF SERVICE DISCOUNT - OBC TO DLR - CARLOS POSADA S/A


Comments:
(CONFIRMED HE HAS THE ABILITY TO MAKE A DECISION IN THIS CA


Comments:
SE) - STATES WOULD LIKE TO GIVE CUST 30$ CREDIT TO SOME SERV


Comments:
ICE WORK AT THE DLRSHP SEE CARLOS POSADA- ADVISED CUST OF SE


Comments:
-- CCS RALPH PEREZ X-7436-- REP MADE OBC TO DLRSHP, SPOKE WI


Comments:
TH S/A CARLOS.-- S/A STATED HE SPOKE WITH CUSTOMER YESTERDAY


Comments:
AFTERNOON, 09/17/08, AND AGREED TO PROVIDE CUSTOMER WITH CR


Comments:
EDIT FOR $40.00 BY PROVIDING A VEH SERVICE.-- THAT CUSTOMER


Comments:
IS HAPPY WITH THE OFFER MADE BY S/A.-- REP MADE OBC TO CUSTO


Comments:
MER, 630-696-2480 -- CUSTOMER CONFIRMED HE SPOKE WITH S/A CA


Comments:
RLOS YESTERDAY, 09/17/08, AND WAS OFFERED AN OIL CHANGE FREE


Comments:
OF CHARGE AS A CREDIT FOR MONENY CUSTOMER PAID TO HAVE WHEE


Comments:
L VALVE STEMS REPLACED DUE TO CORROSION.-- CUSTOMER STATED H


Comments:
E IS HAPPY WITH OFFER MADE BY S/A AND THAT HIS ISSUE IS NOT


Comments:
WITH THE DLRSHP, BUT WITH FORD.-- CUSTOMER STATED THAT WHEEL


Comments:
VALVE STEMS ARE DEFECTIVE AND HE HAS RESEARCHED THE CONCERN


Comments:
AND ALSO VIEWED A TV PROGRAM THAT INFORMED ABOUT CONCERNS W


Comments:
ITH THE DEFECTIVE VALVE STEMS FORD HAS INSTALLED, WHICH WERE


Comments:
MANUFACTURED IN CHINA.-- CUSTOMER STATED HE HAS ALSO CONTAC


Comments:
TED N.H.T.S.A. TO INFORM OF THE CONCERN.-- ADVISED CUSTOMER


Comments:
THAT REP WILL DOCUMENT CUSTOMER'S COMMENTS AND THANKED CUSTO


Comments:
MER FOR PROVIDING INFORMATION REGARDING THE WHEEL VALVE STEM


Comments:
CONCERN.-- REP RECOMMENDED CUSTOMER CONTACT THE CRC FOR FUT


Comments:
URE CONCERNS.-- NO FURTHER ACTION REQUIRED BY CCS-- CASE CLO


Comments:
CUSTOMER SAID: =LOW TIRE PRESSURE LIGHT COMES ON=TOOK TO DEA


Comments:
LERSHIP=3600 MILESBILL ESTES FORD =HAPPENS FOR 3RD TIME IN 2


Comments:
WEEKS=PROBLEM WITH TIRES GO DOWN TO 20 POUNDS =DRIVER SIDE


Comments:
FRONT TIRE=DEALERSHIP CANNOT FIND OUT WHAT IS WRONG WITH TIR


Comments:
E=WANTS TIRE REPLACED UNDER WARRANTY=SPOKE TO TOM S/ADEALER


Comments:
SAID: BILL ESTES FORD 450 EAST NORTHFIELD DRIVE BROWNSBURG,


Comments:
IN 46112TEL:(317) 852-2231CRC ADVISED: WE WILL ESCALATE THIS


Comments:
TO OUR CUSTOMER CARE SOLUTIONS TEAM SO THEY CAN INVESTIGATE


Comments:
FURTHER AND WORK WITH YOUR DEALERSHIP TO UTILIZE ALL AVAILA


Comments:
BLE RESOURCES TO RESOLVE YOUR CONCERN. A FORD CUSTOMER CARE


Comments:
SPECIALIST  WILL CONTACT YOU WITHIN  2 BUSINESS DAYS.   NOTE


Comments:
: TO CSR DOCUMENT CONVERSATION FROM DEALERSHIPOBC TO DLRSPOK


Comments:
E TO TOM S/A CANNOT FIND OUT PROBLEM=PUT AIR AND STEM CAME B


Comments:
ACK LOW=TAKING TO A PLACE TO DUNK TIRES FOR LEAK=HAS BEEN TO


Comments:
--- CCST REP KATY X7431--- REP RECEIVED E-MAIL FROM ASSISTAN


Comments:
T S/M ASHLEY--- VEHICLE WAS AT DEALER 08-31-07 WITH 3,662 MI


Comments:
LES--- TIRE PRESSURE INDICATOR WAS ON BUT DEALER WAS UNABLE


Comments:
TO VERIFY A CONCERN WITH THE TIRE PRESSURE SENSOR--- DEALER


Comments:
REPLACED THE VALVE STEM ON THE LEFT FRONT TIRE, DUE TO A SMA


Comments:
LL LEAK--- VEHICLE HAS BEEN REPAIRED, AND RETURNED TO CUSTOM


Comments:
--- CCST REP KATY X7431--- OBC TO CUSTOMER AT 317-557-9731 T


Comments:
O DISCUSS VEHICLE CONCERNS--- NO ANSWER--- REP TO ATTEMPT CO


Comments:
--- CCST REP KATY X7431--- 2ND ATTEMPT TO CONTACT CUSTOMER -


Comments:
-- OBC TO 317-557-9731--- NO ANSWER--- REP TO ATTEMPT CONTAC


Comments:
--- CCST REP KATY X7431--- OBC TO CUSTOMER AT 317-557-9731--


Comments:
- VEHICLE HAS BEEN TO DEALER THREE TIMES FOR THE TIRE PRESSU


Comments:
RE CONCERN--- 1.) DEALER COULD NOT DUPLICATE CONCERN--- 2.)


Comments:
DEALER FOUND A LEAKING VALVE STEM --- 3.) DEALER FOUND TWO S


Comments:
MALL HOLES IN THE TIRE--- CUSTOMER FEELS THAT THE TIRE NEEDS


Comments:
TO BE REPLACED BECAUSE OF AIR LOSS--- CUSTOMER STATES THAT


Comments:
IF THE TIRE IS REPLACED THIS WILL RESOLVE THE CONCERN--- CUS


Comments:
TOMER IS UNHAPPY THAT THIS WILL BE HIS FOURTH TIME AT THE DE


Comments:
ALER FOR THE SAME CONCERN--- TAKING VEHICLE TO DEALER TOMORR


Comments:
OW BECAUSE TIRE PRESSURE INDICATOR IS BACK ON, AND THE TIRE


Comments:
APPEARS TO BE LOW ON AIR--- REP ADVISED WILL RESEARCH FURTHE


Comments:
CONTACTED KATY ABOUT TIRE REPLACEMENT FOR CUSTOMER SATISFACT


Comments:
--- CCST REP KATY X7431--- REP RECEIVED E-MAIL FROM S/M ASHL


Comments:
EY--- S/M STATES THAT A TIRE NEEDS TO BE REPLACED AND THAT F


Comments:
ORD WARRANTY WILL NOT COVER THE TIRE, BECAUSE THE CUSTOMER S


Comments:
TATED THAT HE RAN OVER SOMETHING* * * * * * * * * * --- OBC


Comments:
TO CUSTOMER AT 317-557-9731, SPOKE TO DR. LEVON--- REP ADVIS


Comments:
ED THAT FORD NEW VEHICLE LIMITED WARRANTY ONLY COVERS DEFECT


Comments:
S IN MATERIAL AND WORKMANSHIP--- ADVISED THAT BECAUSE THE CO


Comments:
NCERN WITH THE TIRE IS NOT DUE TO A DEFECT THE REPAIRS WILL


Comments:
NOT BE COVERED BY WARRANTY--- CUSTOMER STATES THAT HE IS UNH


Comments:
APPY WITH FORD AND WILL NEVER PURCHASE ANOTHER FORD VEHICLE-


Comments:
-- NO FURTHER ACTION REQUIRED, CASE CLOSED


Comments:
CUSTOMER SAID: 1.FLAT TIRE-BROUGT TO IND 8/07/08-VALUVE STEM


Comments:
S NEEDED TO BE REPLACED (ALL 4)-SEEKING REIMBURSMENT FOR REP


Comments:
AIR-$30.00DEALER SAID: PHIL LONG FORD - MOTOR CITY1212 MOTOR


Comments:
CITY DRIVE COLORADO SPRINGS, CO 80906TEL:(719) 575-7555-CAL


Comments:
L FORD FOR REFUNDCRC ADVISED: I HAVE REVIEWED YOUR SITUATION


Comments:
VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR.PLEAS


Comments:
E STAY IN CONTACT WITH YOUR S/M FOR FURTHER INFORMATION ON Y


Comments:
CUSTOMER SAID: 1. LOW TIRE PRESSURE LIGHT CAME ON- TWO TIRES


Comments:
HAD TO BE REPLACED BECAUSE OF LEAKY TIRE STEMS-WAS TOLD THA


Comments:
T THERE WAS A RECALL ON FORD TIRES BECAUSE OF THIS PROBLEM-C


Comments:
UST WANTS TO KNOW WHY HER VEH IS NOT PART OF THE RECALL-WANT


Comments:
S THE REST OF THE VALVE STEMS TO BE REPLACED-FEELS THIS IS A


Comments:
SAFETY ISSUEDEALER SAID: DEACON JONES FORD LINCOLN - MERCUR


Comments:
Y1014 11TH STREET GOLDSBORO, NC 27534TEL:(919) 736-3387CRC A


Comments:
DVISED: I HAVE REVIEWED IF ANY AVAILABLE COVERAGES MAY ASSIS


Comments:
T IN YOUR REPAIR REQUEST. THERE IS NO ACTIVE  ESP TO COVER T


Comments:
HE PART OR THE REPAIR AND THE VEHICLE IS OUTSIDE OF ANY APPL


Comments:
ICABLE WARRANTY.-RECALLS ARE VIN SPECIFIC-TREAD ACT REQUIRES


Comments:
THAT WE DOCUIMENT ALL CONCERNS DEACON JONES FORD LINCOLN -


Comments:
MERCURY1014 11TH STREET GOLDSBORO, NC 27534TEL:(919) 736-338


Comments:
CUSTOMER SAID: THREAD ID:1-4ADW4N-VEH HAD A FLAT TIRE-HAD TA


Comments:
KEN TO THE DLR FOR A REPLACEMENT-WAS ADVISED THAT IT COULD N


Comments:
OT BE COVERED UNDER WARRANTY-ASKING FOR A REIMBURSEMENTDEALE


Comments:
R SAID: VARSITY FORD1351 EARL RUDDER FREEWAY SOUTH COLLEGE S


Comments:
TATION, TX 77845TEL:(979) 694-2022CRC ADVISED: WARRANTY COVE


Comments:
RAGE IS LIMITED TO DEFECTS OCCURRING UNDER NORMAL USE OF THE


Comments:
VEHICLE DURING THE WARRANTY COVERAGE PERIOD; AND CAN BE VOI


Comments:
DED IF THE VEHICLE IS ABUSED OR IMPROPERLY MAINTAINED.  IT H


Comments:
AS BEEN DETERMINED BY YOUR DEALERSHIP THAT THIS FAILURE DID


Comments:
NOT OCCUR DUE TO A WARRANTABLE FACTORY DEFECT.  WE WOULD SUP


Comments:
PORT THE DECISION OF OUR DEALERSHIP WHO HAS INSPECTED YOUR V


Comments:
EHICLE; YOU WOULD BE RESPONSIBLE FOR ALL COSTS ASSOCIATED WI


Comments:
TH THIS ISSUE.******ADVISED THE CUST AS PER THE DLR*****-OBC


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TO DLR-HAVE SPOKEN WITH S/A LANCE-VEH WAS TAKEN TO THEM BY


Comments:
THE CUST AND THEY REPLACED THE TIRES-CUST WAS IN A TRIP BACK


Comments:
TO HOUSTON-WHEN THE TIRE PRESSURE LIGHT CAME ON, CUST DID N


Comments:
OT CHECK IF IT HAD A NAIL OR SOMETHING-CUST HAD DAMAGED THE


Comments:
TIRES-DLR FOUND THE TIRES COULD NOT BE REPAIRED-VALVE STEM W


Comments:
AS ALSO BAD-CUST HAVE NEGLECTED THE TIRES-THIS IS A CASE OF


Comments:
MISUSE/ABUSE-REPAIR WOULD NOT BE COVERED-CUST DID NOT PUT TH


Comments:
CUSTOMER SAID: -CUST SAID THAT SHE HAD  GOTTEN A FLAT ON 11/


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24/07 -SHE TOOK THE VEH TO AN INDEPENDENT BUNN EXXON AND THE


Comments:
TIRE STEM REPLACE-CUST SAID THAT SHE PAID $75 FOR THE REPAI


Comments:
RS-CUST IS REQUESTING FOR REIMBURSEMENT DUE TO HER HAVING AN


Comments:
ESPDEALER SAID: -NONE-PREMIER FORD LINCOLN MERCURYHWY 64 AN


Comments:
D 301 BYPASS ROCKY MOUNT, NC 27804TEL:(252) 977-1234CRC ADVI


Comments:
SED: I HAVE REVIEWED THIS SITUATION WITH YOUR DEALERSHIP AND


Comments:
THEY HAVE AGREED TO REVIEW YOUR REQUEST. PLEASE SUBMIT THE


Comments:
RECEIPTS FOR POSSIBLE REIMBURSEMENT TO THE SERVICE MANAGER/C


Comments:
USTOMER RELATIONS MANAGER (PROVIDE NAME) TO REVIEW THE DETAI


Comments:
LS.-OBC TO DLR -SPOKE WITH ROBERT BROWN S/M SAID THAT HE WOU


Comments:
LD HAVE TO LOOK UP THE PART # AND SEE IF THE ESP WOULD COVER


Comments:
CUATOMER PAID FOR REPAIR AND WANTED TO BE REFUNDED BECAUSE S


Comments:
HE HAD AN ESP. CUSTOMER COST ON THE REPAIR WOULD NOT EVEN ME


Comments:
==CCS MBREWE34 EXT 7043==DLR REVIEWED AND HANDLED CONTACT==N


Comments:
O FURTHER ACTION FROM CCST REQUIRED AT THIS TIME==CASE CLOSE


Comments:
CUSTOMER SAID: -BEGINNING ON 12TH OF THIS MONTH AND ENDING T


Comments:
ODAY ON THE 17TH-HAS HAD 3 FLAT TIRES ALL RELATED TO DEFECTI


Comments:
VE OR LEAKING TIRE VALVES-CRC AGENT TOLD CUST THEY COULD NOT


Comments:
DEPEND ON CUST THEY HAD TO GO BY WHAT THE DLR SAID-AGENT TO


Comments:
LD CUST THAT HE DID NOT KNOW WHAT A TIRE VALVE WAS AND NOBOD


Comments:
Y HERE DID-CUST SAYS HE KNOWS DEFECTIVE PARTS AND SHOULD HAV


Comments:
E BEEN COVERED UNDER WARRANTY-CUST HAS FOUND OUT THAT THERE


Comments:
WILL BE A HUGE RECALL OF TIRE VALVES-DLR STATED THAT CUST HA


Comments:
D INDEPENDENT WORK ON TIRES-THINKS FORD NEEDS TO GET ITS ACT


Comments:
TOGETHER-SEEKING TO FILE COMPLAINTDEALER SAID: -SANDERSON F


Comments:
ADVISED: THANK YOU FOR PROVIDING FORD MOTOR COMPANY WITH YO


Comments:
UR COMMENTS. THE INFORMATION HAS BEEN DOCUMENTED AND THAT TH


Comments:
EIR OPINIONS ARE VALUABLE TO US. WE WILL REVIEW YOUR COMMENT


Comments:
CUSTOMER SAID: -VALVE STEM LEAKING AND DEFECTIVE JUNE 12 LEF


Comments:
T REAR FLAT -LEAKING VALVE STEMS-LEFT FRONT JUNE 14LEAKING V


Comments:
ALVE STEM-JUNE 17 LEFT FRONT LEAKING VALVE STEMS-CUST FOUND


Comments:
RECALL NOTICE ON THE WEB FOR TR413 VALVE STEMS MADE IN CHINA


Comments:
DATED JUNE 2ND-CLAIMS DLR LIED THAT HE HAD WORK DONE AT ANO


Comments:
THER SHOP-CUST WANTED ALL VALVE STEMS REPLACED AND CHECK TIR


Comments:
ES FOR DAMAGEDEALER SAID: -CUST TOOK TO DLR AND WAS -TOLD BY


Comments:
S/M THAT HE WOULD HAVE TO PAY FOR THE REPLACEMENT BECAUSE H


Comments:
E HAD HIS TIRES CHECKED AT ANOTHER LOCATION AND THAT VIOLATE


Comments:
D THE WARRANTYSTEVE COURY FORD LINCOLN MERCURY1516 E. HIGHWA


Comments:
Y 89A COTTONWOOD, AZ 86326TEL:(928) 634-2291CRC ADVISED: THA


Comments:
NK YOU FOR PROVIDING FORD MOTOR COMPANY WITH FEEDBACK; YOUR


Comments:
OPINIONS ARE VALUABLE TO US.  I HAVE DOCUMENTED YOUR COMMENT


Comments:
S AND THE INFORMATION YOU PROVIDED REGARDING YOUR EXPERIENCE


Comments:
AT THE DEALERSHIP.  THIS INFORMATION WILL BE FORWARDED TO T


Comments:
HE CUSTOMER RELATIONS MANAGER AT THE DEALERSHIP FOR THEIR RE


Comments:
VIEW AND CONSIDERATION.  ONCE AGAIN, THANK YOU FOR TAKING TH


Comments:
E TIME TO LET US KNOW HOW YOU FEEL ABOUT THE SERVICES PROVID


Comments:
CUSTOMER CLAIMS HE FOUND RECALL ON VALVE STEMS ON HIS VEHICL


Comments:
E TO REPLACE THEM-CUSTOMERS OASIS DOES NOT SHOW ANY RECALL-T


Comments:
HIS IS NOT FORDS RESPONSIBILITY OR OURS-PRIVATE SHOP IS RESP


Comments:
**CCS CHRIS EXT. 7163**  ======REP CLOSING CASE.  AWA DENIED


Comments:
CUSTOMER SAID: 1- VALVE STEMS MAKING TIRES GO  FLAT WITH LR


Comments:
RF LF  -CALLED ROADSIDE -TOOK VEH TO INDEPENDENT SHOP WHERE


Comments:
-TOOK VEH TO DLRSHIP ON SATURDAY   -DLRSHIP REPLACED RF VA


Comments:
LVE STEM    -INDEPENDENT PUT LF, LR   -CUST HAS BEEN DEALING


Comments:
WITH  SA DAVID   -THESE WAS NO ABUSE TO TIRES   -VALVE STEM


Comments:
S CAME APART,  DEFECTIVE   -WANTS TO BE REFUND FOR REPAIRS O


Comments:
N VEHDEALER SAID: STEVE COURY FORD LINCOLN MERCURY1516 E. HI


Comments:
GHWAY 89A COTTONWOOD, AZ 86326TEL:(928) 634-2291CRC ADVISED:


Comments:
I HAVE REVIEWED YOUR SITUATION AND THERE ARE NO WARRANTIES,


Comments:
FSA/CSP'S ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR


Comments:
YOUR REIMBURSEMENT REQUEST.=ADV ABOVE AS PER HISTORICS FROM


Comments:
LAST REP=-ADV CUST THAT DLRSHIP HAS MADE DETERMINATION THAT


Comments:
DEFECT WAS CAUSED BY INDEPENDENT FACILITY THAT WORKED ON VE


Comments:
H-ADV THAT FMC STANDS BEHIND THE DETERMINATION MADE BY OUR D


Comments:
LR WHO ARE FORD TRAINED AND HAVE INSPECTED VEH-CUST WANTS TO


Comments:
SPEAK WITH MANAGER, MAYBE MANAGER KNOWS WHAT A VALVE  STEM


Comments:
IS-REP ADV THAT A MANGER IS DEFINITELY AVAILABLE HOW THEY HA


Comments:
VE ACCESS TO SAME INFO-MANAGERS ARE NOT TECHNICAL TRAINED ON


Comments:
VEH EITHER AND WOULD SUPPORT THE DLRSHIP DIAGNOSIS OF VEH S


Comments:
INCE THEY INSPECTED VEH-REP ADV THAT OUR TECHNICIANS ARE ONL


Comments:
Y AVAILABLE AT DLRSHIP AND IF THEY MAKE DIAGNOSIS CONCERNS W


Comments:
ERE NOT CAUSED BY DEFECT-FMC CRC WOULD SUPPORT THERE DIAGNOS


Comments:
CUSTOMER SAID: -WHILE TRAVELING ON 06/06/08 THE VEH HAD A BL


Comments:
OW OUT AT THE TIRE AT THE REAR PASSENGERS SIDE -WE CONTACTED


Comments:
ROADSIDE ASSIST AND THEY HELPED PUT THE DONUT ON THE VEH-MY


Comments:
HUSBAND WENT SATURDAY MORNING ABOUT THE TIRE-THE VEH IS WIT


Comments:
H US NOW AND WE HAVE NOT CONTACTED THE DLRSHP -CUST SEEKING


Comments:
TECHNICAL INFORMATION ON THE CONCERN WITH THE TIRE AND IF TH


Comments:
ERE IS ANYTHING THAT COULD BE DONEDEALER SAID: -S/A SAID THA


Comments:
T IT WAS AN ISSUE WITH THE VALVE STEM FAILURE WHICH DAMAGED


Comments:
THE TIRE AND THE RIM -MCCOTTER FORD MERCURY INC.3000 CHENEY


Comments:
HIGHWAY TITUSVILLE, FL 32780TEL:(800) 924-8492CRC ADVISED: B


Comments:
EFORE WE CAN MAKE A DECISION REGARDING ANY FORD WARRANTY OR


Comments:
ESP COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY D


Comments:
EALERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AND DETERMI


Comments:
NE WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR ES


Comments:
P COVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT


Comments:
A FORD/LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBILI


Comments:
TY OF THE CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS


Comments:
TO MAKE AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO HA


Comments:
VE YOUR VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQUI


Comments:
RED FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.-----


Comments:
E ABOVE SCRIPT -CUST FEELS THAT THE VALVE STEM WAS DEFECTIVE


Comments:
WITH THE VEH AND WAS HOPING THAT FORD COULD DO SOMETHING AS


Comments:
A RESULT -CUST WAS INFORMED OF THE WARRANTY POLICY REGUARDI


Comments:
NG TIRES AS STATED IN THE WARRANTY AND POLICY MANUAL -CUST C


Comments:
ONTENDS THAT SHE WILL CONTACT THE DLRSHP TO SET UP A APPOINT


Comments:
CUSTOMER SAID: 1. VALVE STEMS MAKING TIRES GO FLAT-BLASTED O


Comments:
PEN AND LEFT CUST STRANDED-DIFFERENT TIRE EVERY TIME-LEFT CU


Comments:
ST STRANDED IN THE PAST 3 DAYS-DLR IS ONLY PUTTING ON NEW VA


Comments:
LVE STEMS AND DLR CHARGED CUST $27 TO REPLACE VALVE STEM-A I


Comments:
NDEPENDENT SHOP DID  THE JOB FOR NOTHING 10 MIN'S AGO-LAST T


Comments:
IME AT DLR WAS 6 MIN'S AGO-CUST SPOKE TO S/M AND HE ADV CUST


Comments:
OF NOTHING-S/M GAVE CUST CRC PHONE # BECAUSE CUST ASKED FOR


Comments:
IT-CUST SAYING THIS IS A DEFECTIVE ITEM ON TIRES-CUST SEEKI


Comments:
NG FOR THIS TO BE COVERED UNDER WARRANTY-CUST ALSO HAS ESP O


Comments:
I HAVE REVIEWED IF ANY AVAILABLE COVERAGE'S MAY ASSIST IN Y


Comments:
OUR REPAIR REQUEST. THERE IS NO ACTIVE  ESP TO COVER THE PAR


Comments:
T OR THE REPAIR AND THE VEHICLE IS OUTSIDE OF ANY APPLICABLE


Comments:
WARRANTY.==OBC TO DLR===DAVID S/A-CAME IN ON 6-9-08 -CHARGE


Comments:
D CUST $24.95 FOR REPLACEMENT OF VALVE STEM-THERE  WAS ANOTH


Comments:
ER TIRE SHOP CUST WAS AT THE DAY BEFORE THAT CRACKED THE VAL


Comments:
VE STEM-NOT COVERED UNDER WARRANTY BECAUSE IT WAS ALREADY BR


Comments:
OKEN BY TIME DLR GOT VEH-BROKEN NOT DUE TO MANUFACTURES DEFE


Comments:
CT-WENT TO ADV CUST OF RESOLUTION AND CUST WAS NO LONGER ON


Comments:
THE LINE-TRIED CALLING THE CUST BACK 2 TIMES AT 9282842308 A


Comments:
CUSTOMER SAID: -CUST HUNG UP BEFORE CSR COULD PROVIDE RESOLU


Comments:
CUSTOMER SAID: -HAS BEEN LEASING VEH FOR A YEAR 1.LOSS OF AI


Comments:
R IN ALL FOUR TIRES -THE VALVES WENT BAD THE TIRES WERE ALRE


Comments:
ADY REPLACED AND DOES NOT HAVE THE BAD TIRES -THOUGHT THERE


Comments:
MAY BE A RECALL AND CALLED THE DLR AND WAS TOLD THERE WAS NO


Comments:
RECALLS -ON FEB 12TH TUE FIRST TIRE WAS FLAT AND TOOK VEH T


Comments:
O PEPBOYS FOR REPAIR -THEN JUST LAST WEEK ANOTHER TIRE WAS F


Comments:
LAT AND IT WAS REPAIRED LOCALLY AT THE GAS STATION AND WAS T


Comments:
OLD ALL THE  VALVES WERE BAD ON THE TIRES -DID NOT GO TO FOR


Comments:
D DLR BECAUSE SHE DID NOT WANT TO DRIVE WITH THE FLAT TIRE -


Comments:
CUST DOES HAVE ALL RECEIPTS -CUST IS SEEKING REIMBURSEMENTDE


Comments:
ALER SAID: -KEITH S/M SAYS TO BRING THE TIRE IN AND THEY WOU


Comments:
LD TAKE A LOOK AT IT RIZZO'S PALM BEACH LINCOLN MERCURY2301


Comments:
OKEECHOBEE BOULEVARD WEST PALM BEACH, FL 33409TEL:(561) 683-


Comments:
8500FAX:(561) 697-7816CRC ADVISED: I HAVE REVIEWED YOUR SITU


Comments:
ATION AND THERE ARE NO WARRANTIES, FSA/CSP'S ON YOUR VEHICLE


Comments:
THAT WOULD PROVIDE ASSISTANCE FOR YOUR REIMBURSEMENT REQUES


Comments:
T.-CRC ADVISED ANY REPAIRS NOT COMPLETED AT FORD DLR ARE CUS


Comments:
T RESPONSIBILITY UNLESS DONE ON A HOLIDAY OR WEEKEND WHEN FO


Comments:
RD DLR WAS NOT OPEN -TOLD CUST ABOUT ROADSIDE COVERAGE FOR T


Comments:
HE FIRST 3/36 THAT PROVIDES TOWING TO NEAREST DLR,LOCKOUT SE


Comments:
RVICE,TIRE CHANGE, AND WILL BRING GAS IF THE VEH RUNS OUT -P


Comments:
ROVIDED CUSTOMERSASKFORD.COM FOR FUTURE RECALL INFO


Comments:
CUSTOMER SAID: -TIRE WAS LOOSING AIR-VALVE STEM WENT BAD ON


Comments:
ONE OF THE TIRES-HAD REPAIRED AT INDEPENDENT ON 10/29/07-HAV


Comments:
EN'T CONTACTED A DLRSHP TO FIND OUT-WANTS TO KNOW IF COVERED


Comments:
UNDER BTBDEALER SAID: HEISER FORD INC1700 W. SILVER SPRING


Comments:
DRIVE GLENDALE, WI 53209TEL:(414) 228-5700-NONECRC ADVISED:


Comments:
I HAVE REVIEWED THIS SITUATION WITH YOUR DEALERSHIP AND THEY


Comments:
HAVE AGREED TO REVIEW YOUR REQUEST. PLEASE SUBMIT THE RECEI


Comments:
PTS FOR POSSIBLE REIMBURSEMENT TO THE SERVICE MANAGER/CUSTOM


Comments:
ER RELATIONS MANAGER (PROVIDE NAME) TO REVIEW THE DETAILS.==


Comments:
==OBC TO DLRHEISER FORD INC1700 W. SILVER SPRING DRIVE GLEND


Comments:
ALE, WI 53209TEL:(414) 228-5700-SPOKE TO JIM S/M-WILL REVIEW


Comments:
WAITING FOR CUSTOMER TO STOP IN WITH PAPERWORK AND VEHICLE


Comments:
CUSTOMER SAID: -CUST STATED THAT HE CALLED IN EARLIER TODAY


Comments:
AND WAS ADVISED TO TAKE HIS RECIEPTS INTO THE DLRSHP FOR POS


Comments:
SIBLE REIMBURSEMENT-WHILE ON HOLD WITH ANOTHER DLRSHP CUST H


Comments:
UNG UP-WHEN HE GOT TO THE DLRSHP HE WAS ADVISED BY JIM S/M T


Comments:
HAT HE WOULD HAVE TO HAVE THE VEH THERE IN ORDER TO LOOK INT


Comments:
O IT-CUST STATED THAT HE DID NOT HAVE THE VEH AND DOES NOT W


Comments:
ANT TO GO BACK TO THAT DLRHSP-CUST SEEKING REIMBURSEMENTDEAL


Comments:
ER SAID: NORTHPOINT FORD7500 N 76TH ST. MILWAUKEE, WI 53223T


Comments:
--CCS HOLLIE X7345--REVIEWED CASE WITH CCR SDANIE63, STATES


Comments:
NEVER ABLE TO GIVE CUST RESOLUTION, HE DISCONNECTED THE CALL


Comments:
WHILE ON HOLD--OBC TO CUST, PRIMARY NUMBER (SECONDARY NUMBE


Comments:
R IS A BAD NUMBER)--REVIEWED CONCERN, CUST STATES REPAIR WAS


Comments:
DONE AT INDEPENDENT ON MONDAY 10/29/2007 IN THE MORNING--ST


Comments:
ATES JUST SEEKING TO KNOW IF ITS REIMBURSEABLE--REP ADVISED


Comments:
CUST FORD WARRANTY PROVIDES FOR REPAIRS AT FORD DLRSHPS--REP


Comments:
ADVISED FORD CAN NOT REIMBURSE FOR REPAIRS DONE BY INDEPEND


Comments:
ENT SHOPS DURING NORMAL BUSINESS HOURS WHEN FORD DLRSHPS ARE


Comments:
OPEN--REP ADVISED IF FUTURE CONCERNS, BRING VEH TO FORD DLR


Comments:
SHP, IF VEH SHOULD HAVE CONCERNS WHICH REQUIRE TOWING, CALL


Comments:
FORD ROADSIDE, AND THEY WILL HAVE VEH TOWED TO NEAREST FORD


Comments:
DLRSHP FOR REPAIR--CUST THANKED REP FOR INFO, STATED IF FIRS


Comments:
T REP HAD TOLD HIM THAT HE WOULD HAVE BEEN OKAY WITH IT, JUS


Comments:
T NEEDED TO KNOW--REP APOLOGIZED FOR MISCOMMUNICATION--CUST


Comments:
THANKED REP FOR EXPLAINING THE PROCESS--NO FURTHER ACTION RE


Comments:
CUSTOMER SAID: - SEE HISTORICS- CUST NOT SATISFIED WITH RESO


Comments:
LUTION PROVIDED FOR LOANER VEH- CUST SEEKING TO SPEAK WITH A


Comments:
SUPERVISORDEALER SAID: -NONECRC ADVISED: -NONE


Comments:
CRC ADVISED: -OBC TO THE DLRSP-SPOKE TO NATHAN S/M-THE VEH I


Comments:
S DRIVABLE THE DLRSP JUST DOES NOT HAVE THE EQUIPMENT TO COM


Comments:
PLETE THE REPAIRS-S/M STATES THERE IS A SPARE TIRE ON THE VE


Comments:
H-THE DLRSP HAS CONTACTED ANOTHER DLRSP AND THE SECOND DLRSP


Comments:
IS AWAITING THE CUST TO BRING THE VEH IN-THE SECOND DLRSP A


Comments:
DVISE THEY COULD WORK ON THE VEH AS SOON AS THE CUST BRINGS


Comments:
THE VEH IN-S/M STATES THERE IS NO NEED FOR A RENTAL THE CUST


Comments:
JUST NEEDS TO TAKE THE VEH TO THE SECOND DLRSP-LCCR GUY SPO


Comments:
KE WITH THE CUST LIVE-SUP ADVISED CUST OF OBC TO THE S/M-SUP


Comments:
ADVISED CUST THE CRC RECOMMENDS TO HAVE THE REPAIRS COMPLET


Comments:
ED THROUGH AN AUTHORIZED DLRSP-SUP ADVISED CUST BASED ON THE


Comments:
INFO PROVIDED THE CRC CANNOT AUTHORIZE A RENTAL VEH AT THIS


Comments:
TIME--CUST DISCONNECTED CALL ADVISING HE WILL TAKE CARE OF


Comments:
CUSTOMER SAID: THREAD ID 1-3O8DR7-LOW TIRE PRESSURE LIGHT CA


Comments:
ME ON AND PULLED INTO A GAS STATION AND THE TIRE WAS ALREADY


Comments:
FLAT -2 OF THE 4 VALVE STEMS WERE SPLIT AT THE BASE NEAR TH


Comments:
E INSERTION POIN OF THE RIM-TALKED TO DLR AND WAS TOLD TO CO


Comments:
NTACT A PIRELLI DEALER ABOUT VALVE STEMS-TIRE COMES AS A SIN


Comments:
GLE ITEM WHICH IN TURN IS PLACED ON THE RIM -DLR IS NOT REPL


Comments:
ACING TIRE-DLR IS RUDE WHEN SHE COMES IN -THINKS THE FAULTY


Comments:
VALVE STEMS SHOULD BE THE RESPONSIBILITY OF THE DLR AND FORD


Comments:
DEALER SAID: DAHL FORD DAVENPORT INC1310 E KIMBERLY RD DAVEN


Comments:
PORT, IA 52807TEL:(563) 391-2600-CHUCK/SM SAID CUST NEEDED T


Comments:
O CONTACT PIRELLI DEALERCRC ADVISED: I HAVE REVIEWED YOUR SI


Comments:
TUATION WITH YOUR DEALERSHIP AND I AM PLEASED TO ADVISE YOU


Comments:
THAT THEY HAVE DETERMINED THAT YOUR ESP DOES  PROVIDE COVERA


Comments:
GE FOR THIS SITUATION.- PLEASE CONTACT YOUR CRM/SM FOR FURTH


Comments:
ER INFORMATION WITH REGARDS TO THIS ISSUE.-ADVISED CUST THAT


Comments:
THEY HAVE DETERMINED THIS REPAIR WILL BE COVERED UNDER BTB


Comments:
WARRANTY ***OBC TO DLR***-SPOKE TO KEVIN/SRV ADV -TAKING CAR


Comments:
E OF IT UNDER WARRANTY -HAS TIRE ORDERED FOR HER


Comments:
CUSTOMER IS COMING IN THIS MONDAY 9/17/07 TO HAVE THE TIRE R


Comments:
EPLACED DUE TO BAD VALVE STEMS. CUSTOMER IS HAPPY.


Comments:
RETURNING CASE TO OPEN STATUS UNTIL REPAIR IS COMPLETE.


Comments:
CUSTOMER WAS IN 9/17/07. WE REPLACE THE TIRE AND VALVESTEM


Comments:
UNDER WARRANTY N/C AND THE CUSTOMER IS HAPPY


Comments:
----OBC TO CUST-----REACHED CUST ON SECONDARY NUMBER-VEH HAS


Comments:
BEEN REPAIRED AND COMPLETED YESTERDAY-NO OTHER CURRENT CONC


Comments:
ERN-HAS TWO ORIGINAL VALVE STEMS ON OTHER TIRES-WILL BE KEEP


Comments:
ING AN EYE ON THEM TO MAKE SURE SAME THING DOES NOT HAPPEN-C


Comments:
CST ADVISED THAT IF ANY FUTHER QUESTIONS OR COMMENTS TO CONT


Comments:
CUSTOMER SAID: = VERIFIED PREVIOUS DOCUMENTATION - CUST WENT


Comments:
TO BRING THE VEH BACK TO THE DLR TO HAVE THE REPAIRS DONE A


Comments:
ND NOTICED THAT ALL FOUR TIRES WERE FLAT- SAID THAT ALL FOUR


Comments:
VALVE STEMS WERE DRY ROTTED 1. THE TIRE INDICATOR LIGHT CAM


Comments:
E - CAME ON TODAY 04/08/082. ALL TIRES ARE LOSING AIR - FIRS


Comments:
T NOTICED CONCERN TODAY 04/08/08- CUST CALLED IN TO CRC EARL


Comments:
IER TODAY - THE VEH IS SITTING IN CUSTOMER'S GARAGE WITH 4 F


Comments:
LAT TIRES - CUST FEELS THIS IS A DEFECT IN THE STEMS AND WAN


Comments:
TS FORD TO PAY FOR NEW TIRES TO BE PUT ON THE VEH- THE DLR D


Comments:
ID NOT COMPLETELY DIAGNOSE THE VEH TO SEE IF THE STEMS WERE


Comments:
DRY ROTTED YET SINCE ALL FOUR TIRES HAVE GONE FLAT- CUST IS


Comments:
GOING TO CALL ROADSIDE AND HAVE THE VEH TOWED TO THE DLR SO


Comments:
THEY CAN LOOK AT THE VEH AGAIN----------------CONWAY FORD IN


Comments:
R SAID: - SPOKE WITH GENERAL MANAGER AND S/M- ADVISED CUST T


Comments:
O FLATBED THE VEH TO THE DLR SO THEY COULD LOOK AT THE CONCE


Comments:
RN - TOLD CUST THAT THEY WOULD HAVE TO GET AN OKAY FROM FORD


Comments:
BEFORE THEY WOULD REPLACE THE TIRES - TOLD CUST THAT THEY C


Comments:
OULD REFUSE TO SERVICE THE VEHICLECRC ADVISED: BEFORE WE CAN


Comments:
MAKE A DECISION REGARDING ANY FORD COVERAGE IT MUST BE REVI


Comments:
EWED BY A FORD/LINCOLN/MERCURY DEALERSHIP SO THAT HAVE THE O


Comments:
PPORTUNITY TO INSPECT THE VEHICLE AND DETERMINE WHAT IS WRON


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G WITH THE VEHICLE. ANY REPAIR OR SERVICES NOT COMPLETED AT


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A FORD/LINCOLN/MERCURY DEALERSHIP WOULD BE THE RESPONSIBILIT


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Y OF THE CUSTOMER.- ADVISED CUST OF ABOVE- ADVISED CUST THAT


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EACH DLR IS INDEPENDENTLY OWNED AND OPERATED AND HAVE THE R


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IGHT TO REFUSE SERVICE AT ANY TIME - ADVISED CUST TO CONTACT


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ROADSIDE AND HAVE THE VEH TOWED IN TO THE DLR SO THEY COULD


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FULLY DIAGNOSE THE CONCERN AND FIND OUT WHAT IT CAUSING THE


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TIRES TO LOSE AIR- PROVIDED CUST WITH ROADSIDE NUMBER 800-2


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41-3673 AND TRANSFERRED- ( RAN THIS PATH PER LCSR SHERYL BEC


Comments:
AUSE CUST'S ISSUE WITH THE VEH HAS CHANGED FROM ONE TIRE TO


Comments:
CUSTOMER SAID: -1 VEH TIRES DEFECTIVE-BELTS COMING AWAY FROM


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TREADS-VALVE STEM BREAKS-LOW TIRE LIGHT FLRASHES AND TIRES


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GO FLAT IMMEDIATELY-CHECKING ON WARRANTYDEALER SAID: -HERTRI


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CH'S FORD - LINCOLN - MERCURY OF MILFORD1427 BAY ROAD MILFOR


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D, DE 19963TEL:(302) 422-5452-SA MICHAEL BULLIS-RIDING ON LO


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W TIRECRC ADVISED: BEFORE WE CAN MAKE A DECISION REGARDING A


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NY FORD COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN/MERCU


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RY DEALERSHIP SO THAT HAVE THE OPPORTUNITY TO INSPECT THE VE


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HICLE AND DETERMINE WHAT IS WRONG WITH THE VEHICLE. ANY REPA


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IR OR SERVICES NOT COMPLETED AT A FORD/LINCOLN/MERCURY DEALE


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RSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTOMER.-OBC TO MI


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KE SM-ADVISED CUST RAN ON TIRE LOW AND HAD SIDEWALL DAMAGE-M


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IKE PUT RIGHT REAR-WILL INSPECT REMAINDER OF TIRES FOR CUST


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CUSTOMER SAID: =THIS PAST WEDNESDAY RIGHT FRONT TIRE WENT FL


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AT, 2/20/08=TIRE INDICATOR CAME ON=CUST PUT AIR IN TIRE=CUST


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NOTICED VALVE STEM WAS LEAKING =CUST TOOK VEH TO AN IND MEC


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HANIC AND HAD REPAIRED, STATES CLOSEST FORD DLR IS 30 MILES


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AWAY=LOOKED THROUGH W&P MANUAL AND REALIZED THIS WOULD HAVE


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BEEN COVERED =VEH IS WITH CUST=VEH HAS NOT BEEN TO DLR=CUST


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IS SEEKING REIMBURSEMENT FOR THE COST OF REPAIR IN THE AMOUN


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T OF $21.77 (WITH TAX)DEALER SAID: =KOONS STERLING FORD46869


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HARRY BYRD HIGHWAY STERLING, VA 20164TEL:(703) 430-7700CRC


Comments:
ADVISED: BEFORE WE CAN MAKE A DECISION REGARDING ANY FORD CO


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VERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN/MERCURY DEALERS


Comments:
HIP. I WOULD LIKE TO RESEARCH THIS SITUATION FURTHER ON YOUR


Comments:
YOU.=SCHEDULED F/U FOR 2/27 BY 5:30 PM ESTOBC TO DLR:=ATTEMP


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TED TO CONTACT DLR 2/22 AT 9:05 AM EST=SM NOT AVAILABLE, LEF


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T A VM REQUESTING A CALLBACK AT 888-333-9115 EXT 7421


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CUSTOMER SAID: 2ND OBC TO DLR:=ATTEMPTED TO CONTACT DLR 2/22


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AT 12:48 PM EST IN RESPONSE TO VM RECEIVED FROM JOE KENNEDY


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SM=CALLED SM LINE , 703-430-7700 EXT 1204=SM JOE NOT AVAILA


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CUST TO STOP IN WEDNESDAY WE WILL SUBMIT A CLAIM TO FORD UND


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ER WARRANTY AND CREDIT THE CUSTOMER BACK


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CUSTOMER SAID: *AS PER HISTORICS, SM UPDATED CUDL TO REFLECT


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THAT DLR WILL BE SUBMITTING CLAIM UNDER WARRANTY AND REIMBUR


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SING CUST*OBC TO CUST TO CLOSE F/U, ADV OF RESOLUTION:=ATTEM


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PTED TO CONTACT CUST 2/25 AT 4:12 PM EST=SPOKE TO CUST, CONF


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IRMED RESOLUTION=CLOSING F/U, NO FURTHER ACTION REQUIRED FRO


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-CCS CAN CLOSE ONCE UPDATED THAT CREDUIT/ REFUND HAS BEEN SE


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-CCS GAIL EXT 7149-CONTACTED CUST ROBERT BADINOVAC AT 540399


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1287 AND LEFT VM ADV CCS WILL MONITOR REIMBURSMENT AND WILL


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F/U BY 3.13.2008 BY 5PM AS PROCESS COULD TAKE 2-6 WEEKS


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-CONTACTED DLR AND LEFT MESSAGE REGARDING UPDATE ON REIMBURS


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STILL WAITING ON CUST TO BRING PAPER WORK FOR REFUND


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-CCS GAIL EXT 7149-CONTACTED ROBERT BADOVINAC AT 5403991287


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AND CUST ADV HE HAS RECIEVED THE CREDIT FROM DLR LAST WEEK-N


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CUSTOMER SAID: 1. LOW TIRE PRESSURE INDICATOR CAME ON- THIS


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OCCURRED 6/29/2008- LOW FRONT TIRE WAS LOW- LOOKS DEFECTIVE-


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ALL FOUR OF THE VALVE STEMS APPEAR TO BE SPLIT- VEH IS AT T


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HE FORD DLR NOW THAT DOES NOT HAVE TIRE EQUIPMENT TO DO THE


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REPAIR- CUST DOES NOT FEEL COMFORTABLE ENOUGH TO DRIVE VEH T


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O THE NEXT DLRSHIP BECAUSE OF THIS DEFECT-CUST WOULD LIKE TO


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GET HIS VEH REPAIRED AT AN INDEPENDENT UNDER SAME WARRANTY,


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OR HAVE VEH TOWED AND GET A RENTAL VEHICLE***AFTER PROVIDIN


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G RESOLUTION, CUST STATES:-THIS IS NOT SATISFACTORY-NEEDS TO


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SPEAK WITH A SUPERVISOR-DOES NOT FEEL HIS VACATION SHOULD B


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E INTERUPPTED BY VEH- STATES HE WILL HAVE TO SPEND HIS TIME


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WAITING- BELIEVES THAT POLICIES CAN BE CHANGED- STATES THAT


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THIS IS WHY HE IS NO LONGER A FORD CUSTOMERDEALER SAID: -DOE


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S NOT HAVE TIRE EQUIPMENT-FORTUNA MOTORS280 12TH STREET FORT


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UNA, CA 95540TEL:(800) 248-1999CRC ADVISED: MR/MRS/MISS INSE


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RT (CUSTOMER'S NAME) I HAVE LOOKED INTO THIS SITUATION AND I


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DO NOT SEE ANY PROVISIONS FOR RENTAL ASSISTANCE UNDER ANY O


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F YOUR VEHICLE WARRANTIES. THE COST FOR THE RENTAL/LOANER WO


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ULD BE YOUR RESPONSIBILITY.***CCR ADVISED CUST OF ABOVE-FOLL


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OWED PATH AS PER SME MELANIE-ADVISED CUST TO BRING VEH TO A


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FORD DLRSHIP TO BE SERVICED, AND NOT AT AN INDEPENDENT-OFFER


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ED ROADSIDE ASSISTANCE FOR THIS CUST, BUT HE HAD THAT INFORM


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CUSTOMER SAID: = SINCE DEC ALL 4 TIRES HAVE LOST AIR QUICKLE


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Y= WHILE DRIVING ALONG AT A REG SPEED 50MPH= FIRST TIME HAPP


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ENED  = TIRE AND WHEEL WENT TO DLR = AIR COMING OUT BY STEM


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= ANOTHER OWNER SAME VEH HAS HAD SAME PROBLEM AND HE HAD HIS


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STEMS REPLACED = SEEKING FOR FORD TO PAY AN ADJUSTED AMOUNT


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FOR HIS TIRES =PERRILLIA TIRE WARR BOOK SAYS IF TIRE AFTER


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IS UNSERVICABLE THERE IS A PRORATE= THE CUST WANTS IT NOTED


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THAT HE IS GOING TO CONTACT THE BBBDEALER SAID: FAIRWAY FORD


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INC444 HIGHWAY 117 BYPASS BURGAW, NC 28425TEL:(800) 291-771


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4FAX:(910) 259-9638CRC ADVISED: I HAVE REVIEWED YOUR SITUATI


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ON AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA/CSP ON YO


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UR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR.PLE


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ASE STAY IN CONTACT WITH YOUR S/M FOR FURTHER INFORMATION ON


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YOUR REPAIR.=ADV CUST THAT THE S/M WOULD BE THE ONE UPON IN


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SPECTION TO DETERMINE IF A PRORATE ON THE TIRE APPLIES AND W


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OULD SUBMIT THIS TO WARR TO SEE IF THEY APPROVE AND THAT WOU


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CUSTOMER SAID: 1. CONCERN WITH THE TIRES DEFLATING =VEH WAS


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TAKEN IN TO DAY FOR THE FRONT DRIVERSIDE TIRE DEFLATING=WAS


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FOUND TO NEED A STEAM VALUE IN THE TIRE=PART WAS REPLACED AN


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D THE CUST WAS CHARGED 21.45=CUST IS UNHAPPY ABOUT PAYING TH


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AT COSTSEEKING REIMBURSEMENT FOR THE COSTDEALER SAID: ELMHUR


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ST MOTORS, INC.678 NORTH YORK ROAD ELMHURST, IL 60126TEL:(63


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0) 279-6000CRC ADVISED: WARRANTY COVERAGE IS LIMITED TO DEFE


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SPONSIBLE FOR ALL COSTS ASSOCIATED WITH THIS ISSUE.=CUST WAS


Comments:
ADVISED THE CONCERN WAS DUE TO THE AFTER MARKET VALUE CAPS


Comments:
BEING PUT INTO THE VEH =CUST WAS ADVISED FMC DOES NOT COVER


Comments:
CONCERN DUE TO AFTERMARKET PARTS==OBC TO DLRSHIP S/A FRED=VA


Comments:
LUE STEM WAS FOUND TO BE BROKEN =CONCERN WAS FROM THE AFTER


Comments:
CUSTOMER SAID: -HAD A FLAT TIRE-SIDEWALL WAS DESTROYED-TOOK


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TO TIRE SHOP-STEM WAS SPLIT HALF WAY THROUGH-TOOK TIRE TO DL


Comments:
R-DLR SAYS THE STEM WAS DESTROYED BY HEAT & THEREFORE NOT CO


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VERED-CUST HAS NEVER HEARD OF A STEM BEING DESTROYED BY HEAT


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-CUST FEELS THIS WAS A DEFECTIVE STEM & FORD SHOULD COVER TH


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GE COST OF THE TIRE REPLACEMENT-DLR HAS NOT GIVEN THE CUST T


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HE PRICE-CUST WANTS THE REPAIR TO BE COVERED BY TIRE WARRANT


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YDEALER SAID: -SPOKE WITH SHARON, S/ANOVATO FORD LINCOLN MER


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CURY6995 REDWOOD HIGHWAY NOVATO, CA 94948TEL:(415) 892-4286C


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R ALL COSTS ASSOCIATED WITH THIS ISSUE.*************OBC TO D


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LR SPOKE WITH SHARON, S/A-CUST STATED HE WAS IN THE FAST LAN


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E DOING 80MPH WHEN THE VEH STARTED DRIFTING TO THE RIGHT-CUS


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T SAYS HE PULLED OVER & EXITED THE HWY-CUST STATED THE TIRE


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WAS COMPLETELY FLAT WHEN HE INSPECTED IT-DAMAGE TO SIDEWALL


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& STEM WAS CAUSED BY THE CUST DRIVING ON A DEFLATED TIRE-TIR


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CUSTOMER SAID: -SAYS HE GOT A FLAT TIRE LAST WEEK AND WHEN H


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E PUT AIR IN THE TIRE YOU CAN MOVE THE VALVE STEM-SAYS THAT


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HE HAS CRACKED VALVE STEM-SAYS HE CHECKED THE REST OF THEM A


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ND THEY SEEMED FINE.-SAYS HE GOT ANOTHER LOW TIRE PRESSURE S


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ENSOR AND ALL 4 TIRES HAVE A CRACKED VALVE STEM-HAS NOT TAKE


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N TO THE DEALER YET-SAYS HE SAW A RECALL ON THIS ON THE INTE


Comments:
RNET-SAYS THAT HE MAY NOT EVEN GO TO THE FLM DEALERDEALER SA


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ID: DICK SMITH FORD2800 TWO NOTCH ROAD COLUMBIA, SC 29204-14


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: BEFORE WE CAN MAKE A DECISION REGARDING ANY FORD WARRANTY


Comments:
OR ESP COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCUR


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Y DEALERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AND DETE


Comments:
RMINE WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR


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ESP COVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED


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AT A FORD/LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIB


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ILITY OF THE CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP


Comments:
IS TO MAKE AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO


Comments:
HAVE YOUR VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION RE


Comments:
QUIRED FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.--


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ADVISED OF WWW.CUSTOMERSASKFORD.COM & OF AIRBAG RECALL


Comments:
CUSTOMER SAID: =====CUST IS CALLING BECAUSE AN HOUR AGO 11/1


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6 2007 ANOTHER TIRE WENT FLAT==CUST DRIVING 65 AND VEH PULLE


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D RIGHT AND NOW ANOTHER TIRE IS DESTROYED ==CUST STATES HE W


Comments:
AS DRIVING 95 MPH WHILE ON A TRIP AND IS GLAD IT DIDN'T HAPP


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EN THEN==CUST BELIEVES HE NEEDS  NEW VALVE STEMS ON ALL TIRE


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S==INDEPENDANT INFLATED THE TIRE IN THE TEST AND FOUND OUT T


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HE TIRE WAS NOT DEFECTIVE AND NO LEAKS AROUND THE RIM==THE I


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NDEPENDANT DECIDED THE STEM WAS CRACKED==CUST BELIEVES THIS


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IS A FORD CONCERN AND WOULD LIKE IT FIXED OR COVERED  BY FOR


Comments:
DDEALER SAID: ==NOVATO FORD LINCOLN MERCURY6995 REDWOOD HIGH


Comments:
WAY NOVATO, CA 94948TEL:(415) 892-4286CRC ADVISED: BEFORE WE


Comments:
CAN MAKE A DECISION REGARDING ANY FORD WARRANTY OR ESP COVE


Comments:
RAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DEALERSHI


Comments:
P. THEY WILL NEED TO INSPECT THE VEHICLE AND DETERMINE WHAT


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IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR ESP COVERA


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GE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT A FORD/


Comments:
LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBILITY OF TH


Comments:
E CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS TO MAKE


Comments:
AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO HAVE YOUR


Comments:
VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQUIRED FROM


Comments:
THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.


Comments:
CUSTOMER SAID: -DRIVING DOWN THE HIGHWAY TIRE PRESSURE MOITO


Comments:
R CAME ON1) -TIRE BLEW OUT RIGHT AWAY, LOST AIR REALLY FAST-


Comments:
ROAD HAZARD ISSUE ACCORDING TO FORD SEABREEZE-QUOTED $189 FO


Comments:
R TIRE-CUSTOM TIRE(INDEPENDANT MECHANIC) TOLD ME THE VALVE W


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AS DEFECTIVE $149 FOR THE TIRE REPLACEMENT-WAS TOLD BY DEALE


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RHSIP THE VALVE IS NOT PART OF THE TIRE AND THAT THEY WOULD


Comments:
NEED TO RESET THE COMPUTER IF WHEN THEY PUT THE TIRE ON SYST


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EM DOESN'T RESET-IF THE VALVE WAS DEFECTIVE IN THE FIRST PLA


Comments:
CE, I WOULD HAVE NEVER HAD THE FLAT TIRE-MY MAIN CONCERN IS


Comments:
TO KNOW IF THE BAND IS BAD OR NOT-DEALERHSIP IS NOT BEING FR


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IENDLY-I CAN'T SEE HAVING A TIRE WITHOUT A VALVE-THE MONOTIR


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ING SYSTEM DIDN'T GIVE ME ENOUGH TIME TO REACT-ROAD HAZARD S


Comments:
HOULD BE UNDER WARRANTY-CONVENIELTY THE DELAERHSIP JUST RECE


Comments:
VIED A FAX THAT THE TIRE WENT DOWN TO $89 FROM $189 CONVENTI


Comments:
LY-I HAVE THE VEHICLE AT HOME-SEEKING TO KNOW IF THE VALVE I


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S COVERED UNDER WARRANTYDEALER SAID: SEABREEZE FORDHIGHWAY 3


Comments:
5 AT ROUTE 138 BELMAR, NJ 07719TEL:(732) 681-1600CRC ADVISED


Comments:
: I HAVE REVIEWED IF ANY AVAILABLE COVERAGE'S MAY ASSIST IN


Comments:
YOUR REPAIR REQUEST. THERE IS NO ACTIVE  ESP TO COVER THE PA


Comments:
RT OR THE REPAIR AND THE VEHICLE IS OUTSIDE OF ANY APPLICABL


Comments:
E WARRANTY.NOT COVERED:2001 ? 2003, 2006 AND NEWER MODEL YEA


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RS:? NORMAL WEAR AND ROAD HAZARDS (CUTS, SNAGS, BRUISES, BUL


Comments:
GES, IMPACT BREAKS, AND PUNCTURES)-08C02 DEMONSTRATION/DELIV


Comments:
ERY HOLD - PERFORM PRIOR TO VEHICLE DELIVERY **OBC TO SEABRE


Comments:
EZE FORD***-FRED SM-IT LOOKS LIKE THE TIRE HIT SOMETHING AND


Comments:
THE VALVE STEM WAS TORN-THE TIRE SENSOR INDICATORS PURPOSE


Comments:
IS TO WARN WHEN ONE TIRE PRESSURE IS GETTING LOW-THE TIRE PR


Comments:
ESSURE MONITORING SYSTEM WILL NOT TELL WHEN A FLAT IS GOING


Comments:
TO OCCUR-VALVE STEM IS DAMAGED, NOT COVERED UNDER WARRANTY-R


Comments:
APID LOSS OF PRESSURE WILL NOT OCCUR MINUTES PRIOR


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CUSTOMER SAID: 1,TIRE -STATES IT WENT FLAT -STATES ON BOTH R


Comments:
IGHT AND LEFT TIRES -WENT TO INDEPENDENT -NEW VALVE STEM WAS


Comments:
PLACED ON VEH -SET UP AN APPOINTMENT WITH DLR TO CHK SPARE


Comments:
-CUST GOT A LONER VEH -STATES FORD DENIED CLAIM FOR TIRES AN


Comments:
D VALVE STEM -$209.00 FOR REPLACEMENT TIRE -ADVISED DOUGH DI


Comments:
STRICT REP DENIED EVERYTHING-PURCHASED LOCKING NUTS -STATES


Comments:
IT SPLIT IN HALF -ADVISED LUGNUT IS LONGER THEN LOCKING NUT


Comments:
-CONCERN 4 WEEKS AGO-STATES LEFT FRONT WENT AND THEN RIGHT O


Comments:
NE -DOES NOT FEEL HE SHOULD BE RESPONSIBLE FOR TIRE =CUST SE


Comments:
EKING TIRE REPLACED UNDER WARRANTYDEALER SAID: GARBER FORD -


Comments:
MERCURY3380 HIGHWAY 17 GREEN COVE SPRINGS, FL 32043TEL:(800


Comments:
) 849-3462CRC ADVISED: I HAVE REVIEWED IF ANY AVAILABLE COVE


Comments:
RAGES MAY ASSIST IN YOUR REPAIR REQUEST. THERE IS NO ACTIVE


Comments:
ESP TO COVER THE PART OR THE REPAIR AND THE VEHICLE IS OUTS


Comments:
IDE OF ANY APPLICABLE WARRANTY.== ADVISED CUST THERE WOULD B


Comments:
E NOT COVERAGE == ADVISED CUST TIRE WOULD BE HIS RESPONSIBIL


Comments:
ITY ==ADVISED  CUST TIRES ARE CONSIDERED A WEAR ITEM ==OBCDL


Comments:
R==SPOKE WITH CLIFF ASSISTANT S/M -VALVE STEM WAS TIRE ROTTE


Comments:
D -TIRE WENT FLAT AND DAMAGED THE SIDE WALL -STATES IT CAN N


Comments:
OT BE USED AGAIN -CALLED REP ADVISED NOT TO WARRANTY TIRE OR


Comments:
VALVE STEM-ADVISED BECAUSE OF THE MILES -DLR DID ALL VALVE


Comments:
STEM -NOT COVERED UNDER BTB WARRANTY TIRES


Comments:
CUSTOMER SAID: -VALVE STEMS ON ALL FOUR TIMES. LAST MONDAY I


Comments:
HAD A FLAT ON DRIVER SIDE REAR TIRE. IT WAS A CRACKED VALVE


Comments:
STEM-IT IS CAUSING MY TIRE TO GO FLAT-SEEKING TO KNOW IF IT


Comments:
'S COVERED UNDER WARRANTYDEALER SAID: -DLRSHP SAID TIRE AND


Comments:
WHEEL WARRANTY DID NOT COVER ITWALKER FORD CO INC17556 US HI


Comments:
GHWAY 19 NORTH CLEARWATER, FL 33764TEL:(727) 535-3673CRC ADV


Comments:
ISED: I HAVE REVIEWED IF ANY AVAILABLE COVERAGES MAY ASSIST


Comments:
IN YOUR REPAIR REQUEST. THERE IS NO ACTIVE  ESP TO COVER THE


Comments:
PART OR THE REPAIR AND THE VEHICLE IS OUTSIDE OF ANY APPLIC


Comments:
ABLE WARRANTY.***OBC DLR-SPOKE TO S/A MARVIN STATES THAT CRA


Comments:
CKING VALVE STEMS ARE NOT COVERED UNDER WARRANTY


Comments:
CUSTOMER SAID: ~EVERY TIRE VALVE IS DRY ROTTED AND CRACKED ~


Comments:
CUST NOTICED THE TIRE PRESSURE LIGHT CAME ON ~BROUGHT TO DLR


Comments:
THIS MORNING ~DLR SAID THEY WILL REPLACE THE VALVES AND TIR


Comments:
E~CUST STATES WE NEED TO BE NOTIFIED SO THIS DOES NOT HAPPEN


Comments:
AGAIN ~VEH IS AT THE DLR ~CUST SEEKING TO DOC. THIS INFORMA


Comments:
TION AND IF THIS HAPPENS AGAIN WILL THE OTHER TIRES BE REPLA


Comments:
CEDDEALER SAID: DELAND LINCOLN MERCURY2655 NORTH VOLUSIA AVE


Comments:
NUE ORANGE CITY, FL 32763TEL:(386) 775-1000CRC ADVISED: BASE


Comments:
D UPON YOUR REQUEST I HAVE DOCUMENTED YOUR COMMENTS. THANKS


Comments:
FOR CALLING FORD MOTOR COMPANY.~ADVISED CUST ABOVE INFORMATI


Comments:
ON~ADVISED CUST THAT WE CANNOT DETERMINE IF THIS WILL BE COV


Comments:
ERED IN THE FUTURE IF THIS WERE TO HAPPEN AGAIN THAT IS SOME


Comments:
THING WE WOULD HAVE TO LOOK INTO THEN IF IT DOES HAPPEN


Comments:
NEW CASE: FRD0833189.  PROBLEMS: DEFECTIVE VALVE STEMS CAUSE


Comments:
DRS ROBERT GRAY X7244 CASE RECEIVED ---CUSTOMER OFFERED REIM


Comments:
BURSEMENT PER HIS REQUEST OF 118.98 AS A ONE TIME GOODWILL G


Comments:
ESTURE FOR FAULTY VALVESTEM THAT DAMAGED TIRES IN THE CUSTOM


Comments:
ER'S OPINION---CUSTOMER ACCEPTED OFF AND FILE MAINTENANCE WA


Comments:
DATE OF SETTLEMENT 02/22/08   MEDIATED RESULTING IN A REIMBU


Comments:
FIELD EMAIL SENT.ASSIGNED CASE HANDLER- ROSALYN WHITFIELD.


Comments:
CUSTOMER CONTACT#: 910-329-0194 .   INFORMED CUSTOMER CASE H


Comments:
ANDLER HAS RECEIVED CASE FROM BBB. EXPLAINED CASE HANDLER WI


Comments:
LL BE REVIEWING AND GATHERING THE INFORMATION TO PROCESS AWA


Comments:
CUSTOMER CONTACT: 910-329-0194 CONFIRMED CUSTOMERS PHYSICAL


Comments:
ADDRESS. EXPLAINED CASE HANDLER WILL CONTACT CUSTOMER WHEN A


Comments:
WARD PROCESS IS COMPLETE AND CHECK  IS READY TO BE MAILED TO


Comments:
NON-RAV CHECK REQUEST FOR REIMBURSEMENT FOR DEFECTIVE VALVE


Comments:
STEMS PAYMENT FOR $118.98 SUBMITTED FOR APPROVAL ON FEBRUARY


Comments:
NON-RAV REIMBURSEMENT CHECK # 002684808 FOR $118.98 SENT DHL


Comments:
# 95696963692 GOODWILL REIMBURSEMENT FOR VALVE STEM REPAIR O


Comments:
DATE AWARD PERFORMANCE COMPLETED 03/31/08   MEDIATED RESULTI


Comments:
CUSTOMER SAID: -AT THIS POINT I'VE HAD TO REPLACE THREE VALV


Comments:
E STEMS -THIS IS THE THIRD WHEEL THAT I WOULD HAVE TO REPLAC


Comments:
E THE VALVE STEMS ON THE VEH TIRES -I NOTICED THIS BACK ABOU


Comments:
T THREE WEEKS AGO AND NOW THE THIRD ONE IS LEAKING THIS MORN


Comments:
ING -ALL OF THE VALVE STEMS HAVE BROKEN -I WOULD LOOSE AIR I


Comments:
N THE TIRE AND I COULD HEAR LEAKING AT THE STEM WHEN TRYING


Comments:
TO ADD AIR -EVERY TIME THAT I'VE HAD TO HAVE THE WORK DONE O


Comments:
N THE VEH FOR THE VALVE STEMS IT COSTS $15.00 -CUST IS SEEKI


Comments:
NG TO HAVE A REIMBURSMENT FOR THE REPLACEMENT OF THE VALVE S


Comments:
TEMS ON THE VEH TIRESDEALER SAID: -NONE-HAMMOND FORD13254 MO


Comments:
NO WAY SONORA, CA 95370TEL:(209) 532-5593CRC ADVISED: I HAVE


Comments:
REVIEWED YOUR SITUATION AND THERE ARE NO WARRANTIES, FSA/CS


Comments:
P'S ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR YOUR R


Comments:
AGENT INFORMED CUST OF THE ABOVE SCRIPT -AS PER WARRANTY POL


Comments:
ICY AGENT INFORMED CUST THAT THE VALVE STEP ISSUE COULD HAVE


Comments:
BEEN PAID FOR AT THE DLRSHP BECAUSE OF THE LOW MILEAGE ON T


Comments:
HE VEH AND THE YEAR MODEL-AGENT SUGGESTED TO CUST THAT HE AD


Comments:
DRESS HIS CONCERNS TO THE S/M AT THE DLRSHP IN REGUARDS TO T


Comments:
HE VALVE STEM TO GATHER CONTACT INFORMATION OF THE TIRE MANU


Comments:
FACTURER FOR POSSIBLE REIMBURSEMENT OF THE PREVIOUS REPLACEM


Comments:
ENTS FOR THE OTHER THREE VALVE STEMS -CUST CONTENDS THAT HE


Comments:
ECEIVED: 8/20/08.  DEALER CONTACT: CUSTOMER ALLEGES CONCERN


Comments:
AS VALVE STEM ON WHEEL FAILED CAUSING 2 TIRES TO BLOW OUTCUS


Comments:
TOMER REQUESTS CONTACT FROM FORD REPRESENTATIVE.


Comments:
**ANALYST RESPONED TO AN EMAIL MSG FROM PAT WYNNE, FUGATE FO


Comments:
RD, INFORMING HIM THAT ANALYST WOULD CONTACT HIM, VIA PHONE.


Comments:
**ANALYST SPOKE TO PAT WYNNE, JIM FUGATE FORD.  HE CONFIRMED


Comments:
THE ISSUE INFORMATION.  ---ANALYST REQUESTED INFORMATION RE


Comments:
**ANALYST SPOKE TO A. BARRETT, FSE.  HE REPORTED THAT THE AF


Comments:
T-MKT VALVE STEM CAPS' WEIGHT CAUSE MOVEMENT WHEN THE WHEELS


Comments:
TURN RESULTING IN VALVE STEM FAILURES.  THIS IS NOT A FORD


Comments:
**ANALYST PROVIDED PAT WYNNE, JIM FUGATE FORD, WITH THE DENI


Comments:
AL DECISION.  NO ASSISTANCE WILL BE OFFERED.


Comments:
CUSTOMER SAID: -TIRE CONCERN-AT 17000 I HAD A BLOWOUT-SINCE


Comments:
THEN TWO OTHER TIRES HAVE WENT-I FOUND OUT THAT THERE HAVE B


Comments:
EEN VALVE PROBLEMS-YESTERDAY A VALVE WAS BAD IN WHICH HALF W


Comments:
AS INSIDE AND DAMAGED-THREE TIRES HAVE WENT OUT SINCE JUNE-V


Comments:
EH HAS NEVER BEEN TO DLR FOR THIS CONCERN-I THINK A BAD SET


Comments:
OF TIRES WERE PUT ON THIS VEH-I PAID $350 FOR TIRES-CUST IS


Comments:
SEEKING A GOOD SET OF TIRES OR REIMBURSEMENTDEALER SAID: FRE


Comments:
EDOM LINCOLN MERCURY1765 S. MILITARY HIGHWAY CHESAPEAKE, VA


Comments:
HIP SO THAT HAVE THE OPPORTUNITY TO INSPECT THE VEHICLE AND


Comments:
DETERMINE WHAT IS WRONG WITH THE VEHICLE. ANY REPAIR OR SERV


Comments:
ICES NOT COMPLETED AT A FORD/LINCOLN/MERCURY DEALERSHIP WOUL


Comments:
D BE THE RESPONSIBILITY OF THE CUSTOMER.-PROVIDED RESOLUTION


Comments:
-NO REPAIRS FOR TIRES DONE IN OASISDLR OBC:-I DONT SHOW ANY


Comments:
FLAT REPAIR-HE DOES GENERAL MAINTENANCE HERE


Comments:
CUSTOMER SAID: -CALLER WRITER LORI BURNS # 3025315404-------


Comments:
OBLEMS WITH VALVE STEMS-THIS IS THE THIRD OR FOURTH TIME WE


Comments:
HAD TAKEN THE VEH INTO THE DLR FOR THE VALVE STEMS-I JUST GO


Comments:
T THE VEH BACK FROM THE DLR-FRONT END IS PULLING TO THE RIGH


Comments:
T-WE HAVE TWO FUSIONS AND THERE ARE VALVE STEM PROBLEMS ON B


Comments:
OTH VEH'S-TODAY I WAS NOT CHARGED BECAUSE THE VALVE STEMS WE


Comments:
RE SPLIT-I AM GETTING READY TO BRING THE VEH BACK TO THE DLR


Comments:
-AT THIS TIME I CANNOT SEE ANYTHING BEING FLAT-I DONT WANT T


Comments:
O KEEP PAYING FOR SOMETHING WE DID NOT CAUSE-CUST SEEKING TO


Comments:
KNOW WHAT THE PROBLEM ISDEALER SAID: -TROY S/A-IF YOU HAVE


Comments:
ANY MORE PROBLEMS WITH THE VALVE STEMS LET US KNOWHERTRICH'S


Comments:
FORD - LINCOLN - MERCURY OF MILFORD1427 BAY ROAD MILFORD, D


Comments:
E 19963TEL:(302) 422-5452CRC ADVISED: I WOULD LIKE TO RESEAR


Comments:
CH THIS SITUATION FURTHER ON YOUR BEHALF TO ENSURE YOUR REQU


Comments:
EST RECEIVES PROPER CONSIDERATION. IS THERE A TIME THAT IS M


Comments:
OST CONVENIENT FOR ME TO CONTACT YOU?-PROVIDED RESOLUTION-FO


Comments:
LLOW UP SET FOR 09/17/08 AROUND 2PM EST-DLR OBC:-S/A UNAVAIL


Comments:
WE REPLACED VALVE STEM TODAY AT NO CHARGE TO CUSTOMER. THIS


Comments:
IS THE THIRD OR FOURTH STEM. NO INFORMATION SSM/TSB'S. CUSTO


Comments:
MER CAME BACK FOR A PULL. SENIOR TECH ROAD TESTED AND FOUND


Comments:
TO BE ROAD CROWN.  RELEASED VEHICLE TO CUSTOMER.


Comments:
CUSTOMER SAID: -NONEDEALER SAID: -NONECRC ADVISED: -CCR VERI


Comments:
FIED REPAIRS AND EVERYTHING CONCERNING THE VALVE STEMS  IS O


Comments:
=CCST TREVOR EXT 7122=OBC TO CUST LORI BURNS AT 3025315404 S


Comments:
POKE WITH CUST=CONCERNS WITH VEH VALVE STEMS FIXED=BUT VEH I


Comments:
S PULLING TO RIGHT=VEH WAS AT HERTRICH'SF-L-M =DLRSHIP SAYS


Comments:
CONCERNS IS HOW VEH OPERATES ON ROAD=CUST WILL TAKE VEH TO D


Comments:
IFFERENT DLRSHIP FOR 2ND OPINION=CUST WILL TAKE VEH TO WINNE


Comments:
R FORD OF DOVER, LTD 591 SOUTH DUPONT HIGHWAY DOVER, DE 1990


Comments:
1TEL:(877) 289-2419=DEFINATELY TAKE VEH TO DLRSHIP ON 9/22/0


Comments:
8=ADVISEDWILL F/U WITH CUST 9/24/08 BY 5PM


Comments:
=CCST TREVOR EXT 7122=OBC TO CUST LORI BURNS AT 3025315404 =


Comments:
TOOK VEH TO WINNER FORD OF DOVER=DLRSHIP SAID SLIGHTLY OUT O


Comments:
F ALIGNMENT AND ALIGNED VEH=SLIGHT PULL IS STILL THERE=ADVIS


Comments:
ED CUST TO TAKE VEH BACK TO DLRSHIP IF CUST HAS CONCERNS WIT


Comments:
H VEH OTHERWISE=ALSO ADVISED CUST TO SPEAK WITH SM ABOUT WAR


Comments:
RANTY THAT COMES WITH VALVE STEMS THAT DLRSHIP PUT ON VEH=CA


Comments:
CUSTOMER SAID: -PAST CONCERN-VEH IS REPAIRED -CRACKED VALVE


Comments:
STEM-SEEKING REFUND FOR REPLACEMENT OF TIREDEALER SAID: VALV


Comments:
E STEM CRACKED JIM TRUE FORD MERCURY, INC.11173 US ROUTE 52


Comments:
S. BROOKVILLE, IN 47012TEL:(765) 647-4151CRC ADVISED: BEFORE


Comments:
WE CAN MAKE A DECISION REGARDING ANY FORD COVERAGE IT MUST


Comments:
BE REVIEWED BY A FORD/LINCOLN/MERCURY DEALERSHIP. I WOULD LI


Comments:
KE TO RESEARCH THIS SITUATION FURTHER ON YOUR BEHALF TO ENSU


Comments:
RE YOUR REQUEST RECEIVES PROPER CONSIDERATION. IS THERE A TI


Comments:
ME THAT IS MOST CONVENIENT FOR ME TO CONTACT YOU.-ERNIE SA-P


Comments:
ER SA CUST DID NOT FEEL TIRE WAS LOW UNTIL CROSSING A BRIDGE


Comments:
TRANSITION-WHEN VEH MADE IT TO DLE SIDE WALL WAS TORN UP DU


Comments:
E TO RIDING ON FLAT TIRE-PER DLR PAST ATTEMPTS WARRANTY CLAI


Comments:
TIRE RUN LOW IN AIR PRESSURE AND DAMAGED THE TIRE.    NON WA


Comments:
WE REPLACED THE DAMAGED TIRE AS A CUSTOMER PAID REPAIR. WE O


Comments:
FFERED AT THIS TIME A CUSTOMER PAID INSPECTION OF THE VALVE


Comments:
STEMS THAT THE CUSTOMER SAYS SHOULD BE UNDER A SAFETY RECALL


Comments:
. CUSTOMER DECLINED VALVE STEM INSPECTION. ADVISED CUSTOMER


Comments:
TO KEEP ALL PAID INVOICE(S) FOR THIS TIRE/VALVE STEM CONCERN


Comments:
=CCS OSCAR X 7314=CCS REVIEWED AWS AND FOUND THAT THE CRC PR


Comments:
OVIDE RESOLUTION=NO FURTHER ACTIONS NECESSARY ON BEHALF OF T


Comments:
CUSTOMER SAID: -SEEKING REFUND FOR CRACKED VALVE STEM THAT R


Comments:
UINED TIRE-SEE HISTORYDEALER SAID: JIM TRUE FORD MERCURY, IN


Comments:
1CRC ADVISED: YOUR DEALER HAS MADE AN ASSESSMENT BASED UPON


Comments:
FORD WARRANTY & POLICY. THEY ARE IN THE BEST POSITION TO DET


Comments:
ERMINE THE AMOUNT OF REIMBURSEMENT OFFERED. IN THIS CASE THE


Comments:
CRC SUPPORTS THE DECISION MADE BY THE DEALERSHIP-SEE DLR CO


Comments:
NTACT VISIT-PART NOT COVERED NON WRRANTABLE DLR CANNOT DETER


Comments:
MINE CAUSE-CRC ADVISED TAKE INTERNET INFO AND SPEAK WITH DLR


Comments:
FURTHER ABOUT POSSIBLE REFUND-CRC UNABLE TO CONTACT PART MA


Comments:
CUSTOMER SAID: -CUST REPORTS ON 6/20/08 HER TIRE WENT FLAT A


Comments:
T AN INTERSECTION-THEN THE BACK DRIVER SIDE TIRE WENT OUT A


Comments:
FEW WEEKS LATER-THEN THE PASSENGER SIDE FRONT TIRE WENT OUT-


Comments:
THEN THE PASSENGER SIDE BACK TIRE WENT OUT ALL ON DIFFERENT


Comments:
DAYS WENT OUT-CUST HAD VEH DIAGNOSED AT FREDERICKS FORD-CUST


Comments:
WAS CHARGED FOR THE FIRST TIRE BUT THE OTHER THREE SHE WAS


Comments:
NOT AS THE STEMS WERE REPLACED-THE WARRANTY ADMINISTRATOR DE


Comments:
NIED THE CLAIM-DANNY S/A TOLD CUST TO CALL FORDDEALER SAID:


Comments:
FREDERICK FORD - MERCURY, INC.ROUTE 13 SOUTH SEAFORD, DE 199


Comments:
73TEL:(302) 629-4553DANNY S/ACRC ADVISED: WARRANTY COVERAGE


Comments:
IS LIMITED TO DEFECTS OCCURRING UNDER NORMAL USE OF THE VEHI


Comments:
CLE DURING THE WARRANTY COVERAGE PERIOD; AND CAN BE VOIDED I


Comments:
F THE VEHICLE IS ABUSED OR IMPROPERLY MAINTAINED.  IT HAS BE


Comments:
EN DETERMINED BY YOUR DEALERSHIP THAT THIS FAILURE DID NOT O


Comments:
CCUR DUE TO A WARRANTABLE FACTORY DEFECT.  WE WOULD SUPPORT


Comments:
THE DECISION OF OUR DEALERSHIP WHO HAS INSPECTED YOUR VEHICL


Comments:
E; YOU WOULD BE RESPONSIBLE FOR ALL COSTS ASSOCIATED WITH TH


Comments:
IS ISSUE****OBC TO DLR***************-CCR SPOKE WITH LANDY A


Comments:
DAM, S/M WHO REPORTED THE TIRE NOT COVERED DUE TO CUSTOMER D


Comments:
RIVING WHILE TIRE WAS FLAT-THE OTHER TIRES WERE RE-INFLATED


Comments:
CUSTOMER SAID: -CUST HAS A FORD MUSTANG-RECEIVED POOR SERVIC


Comments:
E AT A DLR-ON LABOR DAY, LOW TIRE CAME ON -CUST PUT AIR IN T


Comments:
HE RIGHT FRONT TIRE-CUST WAS DRIVING ON THE VEH AGAIN-CUST C


Comments:
AME OUT OF AN ESTABLISHMENT AND REALIZED TIRE WAS FLAT-CUST


Comments:
HAD TIRE CHANGED-TOOK VEH TO WAL-MART-THEY EXPLAINED TO CUST


Comments:
THAT TIRE HAD A DEFECTIVE VALVE STEM-CUST SPENT $95 ON A NE


Comments:
W TIRE-SOME TIME THEREAFTER, THE LIGHT CAME ON AGAIN-NOTICED


Comments:
THAT VALVE STEM HAD CRACKED AGAIN-CHANGED TIRE AND PUT ON S


Comments:
PARE-TOOK VEH BACK TO WALMART-CUST WANTED METAL VALVE STEMS


Comments:
PUT INTO THE VEH-WALMART WOULDN'T DO IT-ADVISED CUST TO GO T


Comments:
O DLR-THEY SAID THEY WOULD REPLACE THE ONE THAT WAS BAD BUT


Comments:
NOT ANY OF THE OTHER ONES-CUST LEFT MESSAGE FOR OWNER RANDY


Comments:
TO CALL HIM BACK-CUST WENT TO AN INDEPENDENT TIRE SHOP-WAS T


Comments:
OLD THERE WAS A NATIONWIDE RECALL FOR THIS SPECIFIC PROBLEM-


Comments:
WAS TOLD HE WOULD BE REIMBURSED-HAD THE WORK TAKEN CARE OF T


Comments:
HERE-FEELS DLR DIDN'T GIVE HIM RESPECT HE DESERVED-CUST WANT


Comments:
S DOCUMENTED AS COMPLAINTDEALER SAID: -NONE-SANTA MARIA FORD


Comments:
LINCOLN MERCURY1035 E. BATTLES ROAD SANTA MARIA, CA 93454TE


Comments:
L:(805) 925-2445CRC ADVISED: THANK YOU FOR PROVIDING FORD MO


Comments:
TOR COMPANY WITH FEEDBACK; YOUR OPINIONS ARE VALUABLE TO US.


Comments:
I HAVE DOCUMENTED YOUR COMMENTS AND THE INFORMATION YOU PR


Comments:
OVIDED REGARDING YOUR EXPERIENCE AT THE DEALERSHIP.  THIS IN


Comments:
FORMATION WILL BE FORWARDED TO THE CUSTOMER RELATIONS MANAGE


Comments:
R AT THE DEALERSHIP FOR THEIR REVIEW AND CONSIDERATION.  ONC


Comments:
E AGAIN, THANK YOU FOR TAKING THE TIME TO LET US KNOW HOW YO


Comments:
U FEEL ABOUT THE SERVICES PROVIDED BY THE DEALERSHIP.


Comments:
***CCS ABE X 7032*** -- I WILL FOLLOWUP WITH THE CUSTOMER ON


Comments:
TUESDAY, 9/16 BY 5 PM PDT TO DISCUSS THE CUSTOMER'S CONCERN


Comments:
***CCS ABE X 7032*** -- OBC TO CUSTOMER AT 805-455-3284, LEF


Comments:
T V/M REQUESTING A CALL BACK AND ADVISED I WILL FOLLOWUP ON


Comments:
T V/M REQUESTING A CALL BACK AND ADVISED I WILL FOLLOW UP ON


Comments:
E FINAL TIME ON TUESDAY, 9/23 BY 5 PM PDT.


Comments:
T V/M REQUESTING A CALL BACK AND ADVISED AT THIS TIME I AM C


Comments:
LOSING THE CASE AS UNABLE TO CONTACT - INITIAL.


Comments:
CUSTOMER SAID: 1. VALVE STEMS CAME APART2. LOSS OF AIR-FIRST


Comments:
ON HAPPENED IN LATE JUNE-TOOK VEH TO INDEPENDENT, VALVE STE


Comments:
M WAS REPLACED-ANOTHER ONE CAME APART ON HIGHWAY-2ND ONE HAP


Comments:
PENED 8/4/08-VEH IS CURRENTLY AT INDEPENDENT -VALVE STEMS WE


Comments:
RE BOUGHT AT DLRSHP-TIRE WAS ALSO REPLACED AT DLRSHP-CUST ST


Comments:
ATED SNAP ON VALVE STEMS ARE ON RECALL FROM NHTSA-DLRSHP TOL


Comments:
D CUST THAT FORD NEVER ISSUED A RECALL ON VALVE STEMS-CALLIN


Comments:
G IN TO SEE WHY IT WAS NEVER A RECALL FROM FORD-CUST HAS REC


Comments:
ALL INFO FROM NHTSA PRINTED OUT-RECALL # 08T018-CUST HAS VAL


Comments:
VE STEMS AND THEY ARE THE ONES INVOLVED IN RECALL-S/A GARY W


Comments:
ATTS IS WHO WORKED ON VEH-8/9/08 WAS WHEN VEH WAS REPAIRED-$


Comments:
130.45, CUST ASKED FOR SEPARATE BILL AND DLRSHP WOULD NOT GI


Comments:
VE IT TO HER-FEELS SHE IS NOT RESPONSIBLE FOR THESE VALVE ST


Comments:
EMS----CUST SEEKING TO GET REIMBURSEMENT FOR REPLACEMENT----


Comments:
DEALER SAID: GREINER FORD LINCOLN MERCURY3333 CY AVENUE CASP


Comments:
ER, WY 82604TEL:(800) 714-4280-CUST SPOKE WITH FELICIA-CUST


Comments:
ALSO SPOKE WITH S/MCRC ADVISED: I HAVE REVIEWED THIS SITUATI


Comments:
ON WITH YOUR DEALERSHIP AND THEY HAVE AGREED TO REVIEW YOUR


Comments:
REQUEST. PLEASE SUBMIT THE RECEIPTS FOR POSSIBLE REIMBURSEME


Comments:
NT TO THE SERVICE MANAGER/CUSTOMER RELATIONS MANAGER (PROVID


Comments:
E NAME) TO REVIEW THE DETAILS.-ADV CUST THAT I SPOKE WITH P/


Comments:
M MIKE AND THAT HE WILL CONTACT HER WITHIN 24 HOURS-ADV CUST


Comments:
THAT DLRSHP WILL BE SPEAKING WITH FORD REP-EDUCATED CUST ON


Comments:
GENUINESERVICE.COM AND HOW TO LOCATE DLRSHP-----OBC TO DLRS


Comments:
HP-----SPOKE WITH P/M MIKE-HAS BEEN THERE 3 TIMES BEFORE-VEH


Comments:
ONLY HAS 10000 ON IT-CAN LOOK AT SUBMITTING RECEIPTS TO FOR


Comments:
D-INFORM CUST TO CONTACT TECH INTERNATIONAL AT 1 740 967 901


Comments:
5-IS GOING TO GET WITH HIS FORD REP AND SEE WHAT HE THINKS I


Comments:
T WILL BE BEST TO DO.-WILL F/U WITH CUST WITHIN THE NEXT 24


Comments:
LA NINA FOR CCS: OBC TO CUST. SPOKE TO MRS. SMITH WHO ADVISE


Comments:
D THAT SHE HAS NOT HEARD FROM THE DLRSHP REGARDING HER REQUE


Comments:
ST FOR REIMBURSEMENT. CUST STATES THAT GREINER FORD LINCOLN


Comments:
MERCURY PERFORMED THE INITAL REPAIRS TO THE VALVE STEM SO SH


Comments:
E WOULD NOT THINK THAT ANY OTHER DOCUMENTATION  WAS NEEDED.


Comments:
LA MADE OBC TO DLRSHP LEFT MESSAGE FOR MIKE PART AND SERVICE


Comments:
DIRECTOR TO UPDATE CUDL WITH RESOULTION.


Comments:
CCS SCOTT X 7206 - OBC TO DLR - S/M SAYS HE TLAKED WITH THE


Comments:
Z/M - SAYS THEY ARE GOING TO BE REIMBURSING THE CUST - SAYS


Comments:
HE WILL CALL THE CUST TODAY TO LET HER KNOW - SAYS HE WILL U


Comments:
CCS SCOTT X 7206 - OBC TO DLR - S/M SAYS HE IS GOING TO CALL


Comments:
THE CUST ABOUT THE REIMBURSEMENT - SAYS HE BELIEVES THEY AR


Comments:
TT CUSTOMER 1:02 AND TOLD HER THAT SHE WILL RECIEVE A CHECK


Comments:
WITHIN 2 WEEKS IN THE AMOUNT OF $138.42. BA


Comments:
CHECK IS IN THE MAIL FOR REFUND OF TIRE AND VALVE STEMS PURC


Comments:
**CCS CHRIS EXT. 7163**   =====REP CLOSING CASE PER DLR COMM


Comments:
CUSTOMER SAID: -SEE HISTORICALS-CUST HAD AN ISSUE WITH HIS V


Comments:
ALVE STEM ON A TIRE AND HAD TO PURCHASE A NEW TIRE OVER THE


Comments:
LABOR DAY HOLIDAY WEEKEND-CUST SEEKING REIMBURSEMENTDEALER S


Comments:
AID: -NONE-SANTA MARIA FORD LINCOLN MERCURY1035 E. BATTLES R


Comments:
OAD SANTA MARIA, CA 93454TEL:(805) 925-2445CRC ADVISED: WE W


Comments:
ILL CONSIDER REIMBURSEMENT UP TO A MAXIMUM OF $500(FOR 2003


Comments:
OR OLDER LINCOLN VEHICLE $1000.00) FOR LODGING, MEALS AND AL


Comments:
TERNATIVE TRANSPORTATION WITHIN THE FIRST 72 HOURS AFTER DIS


Comments:
ABLEMENT.PLEASE MAIL RECEIPTS TO FORD ROADSIDE ASSISTANCE AT


Comments:
TN CLAIMS P.O. BOX 9145 MEDFORD, MA 02155.  PLEASE ALLOW UP


Comments:
TO 8 WEEKS FOR REIMBURSEMENT.  FOR FOLLOW UP REIMBURSEMENT,


Comments:
PLEASE CONTACT ROADSIDE AT 1-800-241-3673


Comments:
CUSTOMER SAID: =KJSONI@HOTMAIL.COM = ==CUST ADV THAT THREE O


Comments:
F THE TIRES HAD BAD VALVES  = REPLACED 3 VALUES ZT WAL-MART


Comments:
==  12/15/08 WHILE DRIVING AT 65MPH THE 4TH TIRE THAT DID NO


Comments:
T HAVE VALVE REPLACED BLEW UP = ROADSIDE CHANGED TIRE = 8/18


Comments:
/08 CUST TOOK VEH TO DLR = DLR ADV REPLACE 3 OF THE TIRES =D


Comments:
EALER SAID: =AIRPORT FORD8001 BURLINGTON PIKE FLORENCE, KY 4


Comments:
1042TEL:(859) 371-4750=CRC ADVISED: BEFORE WE CAN MAKE A DEC


Comments:
ISION REGARDING ANY FORD WARRANTY OR ESP COVERAGE IT MUST BE


Comments:
REVIEWED BY A FORD/LINCOLN MERCURY DEALERSHIP. THEY WILL NE


Comments:
ED TO INSPECT THE VEHICLE AND DETERMINE WHAT IS WRONG WITH I


Comments:
T BEFORE A DECISION ON WARRANTY OR ESP COVERAGE IS MADE. ANY


Comments:
REPAIRS OR SERVICES NOT COMPLETED AT A FORD/LINCOLN MERCURY


Comments:
DEALERSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTOMER.I JU


Comments:
ST WANT TO CONFIRM, YOUR NEXT STEP IS TO MAKE AN APPOINTMENT


Comments:
WITH YOUR SERVICING DEALERSHIP TO HAVE YOUR VEHICLE DIAGNOS


Comments:
ED.  THERE IS NO FURTHER ACTION REQUIRED FROM THE CUSTOMER R


Comments:
ELATIONSHIP CENTER AT THIS TIME.=OBC TO DLR S/A MARIO ADV TI


Comments:
RE REPAIRS WERE NOT DONE AT DLR= S/A HAS CALLED FORD REP = W


Comments:
AITING ON RESPONSE = S/A ADV CAN NOT FIND ANY PUNCTURE ON TI


Comments:
CUSTOMER SAID: 1.  VALVE STEMS-CUST STATED WHILE DRIVING ON


Comments:
THE FREEWAY A LOW TIRE PRESSURE SIGNAL LIGHT CAME ON-CUST PU


Comments:
LLED OVER ON THE FREEWAY AND PUT A SPARE TIRE ON THE VEH-CUS


Comments:
T BROUGHT THE VEH TO AN INDEPENDENT REPAIR SHOP WHERE THEY A


Comments:
DVISED THE CUST THAT THERE IS A TSB FOR THE VALVE STEMS ADVI


Comments:
SING THE REPAIR SHOP TO REPLACE ALL OF THE VALVE STEMS ON TH


Comments:
E VEH-DLR ADVISED CUST THAT FMC ORDERS THERE VALVE STEMS FRO


Comments:
M A COMPANY BY THE NAME OF DILL-DILL IS MANUFACTURING THE VA


Comments:
LVE STEMS TO LONG AND WITH THE WIND FROM THE HIGHWAY IT IS C


Comments:
AUSING THE VALVE STEMS TO CRACK-CUST WANTED TO NOTIFY FMC OF


Comments:
THE CONCERNDEALER SAID: THEODORE ROBINS INC.2060 HARBOR BLV


Comments:
D COSTA MESA, CA 92627TEL:(888) 865-8246CRC ADVISED: WE RECO


Comments:
MMEND YOUR SERVICE/REPAIR BE PERFORMED BY A FORD/LINCOLN MER


Comments:
CURY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENTS AND I WILL F


Comments:
ORWARD A COPY TO YOUR SERVICING DEALERSHIP OF YOUR CHOICE.


Comments:
PLEASE CONTACT THE DEALERSHIP TO SCHEDULE A SERVICE APPOINTM


Comments:
ENT.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY BE CHARGED.


Comments:
IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST YOU CONTAC


Comments:
T THE SM/CRM. THEY WILL FURTHER ASSIST IN FACILITATING YOUR


Comments:
SERVICE/REPAIR NEEDS.I JUST WANT TO CONFIRM, YOUR NEXT STEPS


Comments:
ARE TO DISCUSS THIS REPAIR WITH YOUR S/M AT YOUR SERVICING


Comments:
CUSTOMER SAID: -1-48ALQP-HAS PROBLEM WITH VALVE STEMS ON THE


Comments:
PIRELLI P235/55ZR17-VALVE STEMS ON THE PIRELLI P235/55ZR17


Comments:
WHILE DRIVING ON HIGHWAY -TODAY, CUST BROUGHT IN VEH TO HAVE


Comments:
A NAIL REMOVED FROM REAR LEFT TIRE-FEELS IT LOOKS LIKE A DE


Comments:
FECTIVE TIRE-ORIGINAL TIRES HAVE BEEN MAINTAINED PER SPECIFI


Comments:
CATION OF FMC AND MANUFACTURER-BELIEVES THAT THE TIRE THAT C


Comments:
UST THOUGHT WAS DEFECTIVE MIGHT ALSO HAVE A CRACK AT THE STE


Comments:
M WHEN IT WENT FLAT WHICH SENT CUT TAILING AT 70 MPH-CUST RE


Comments:
QUESTS TO HAVE ISSUE LOOKED AT AS FOR IT NOT TO HAPPEN TO AN


Comments:
YONE ELSEDEALER SAID: -DLR DID COURTESY INSPECTION OF ALL TI


Comments:
RES AND FOUND THAT ALL VALVE STEMS WERE CRACKED AND NEEDS RE


Comments:
PLACEMENT EXCEPT FOR ONE THAT THEY REPLACED ON 08/06/2008MCC


Comments:
OTTER FORD MERCURY INC.3000 CHENEY HIGHWAY TITUSVILLE, FL 32


Comments:
EALERSHIP.-----------DID NOT ADVISE ABOVE INFORMATION-SENT C


Comments:
UST EMAIL - NEGATIVE VEHICLE FEEDBACK SRT AND ADVISED COMPLI


Comments:
CUSTOMER SAID: - CUST STATES BOUGHT VEH LAST YEAR - CUST STA


Comments:
TES NO PROBLEM WITH THE VEH EXCEPT VALVE STEMS HAVE DRY ROTT


Comments:
ED - CUST STATES I HAD TO PAY FOR THEM TO BE REPAIRED - CUST


Comments:
STATES NOW A THIRD VALVE STEM HAS ROTTED OUT - CUST STATES


Comments:
WENT TO THE DLRSHP AND THEY SAID FORD WONT COVER THAT HAVE T


Comments:
O GO TO BF GOODRICH TIRE FOR THAT - CUST STATES NOT EVEN 13,


Comments:
000 MILES ON THE VEH &  THE VALVE STEMS ARE ROTTING- CUST ST


Comments:
ATES TIRE LOSES AIR & THIS IS THE THIRD TIRE I LOST BECAUSE


Comments:
OF THAT - CUST STATES HAD TO PAY OUT OF POCKET FOR VALVE STE


Comments:
MS TO PUT ON $15.00 FOR THE VALVE STEMS AT LOCAL INDEPENDENT


Comments:
NOT FORD DLRSHP - CUST STATES TIRE LOSES AIR AND I HAD TO P


Comments:
AY  $20.00 FOR THE TWO TIRES TO GET NEW VALVE STEMS - CUST C


Comments:
ALLING I AM DISSATISFIED THIS IS A DEFECT AND FOR THE SERVIC


Comments:
E MAN NOT TRYING TO DO ANYTHING AT ALL & HE IS  REFLECTING F


Comments:
ORD - CUST STATES I DO CUST SERVICE ALL DAY LONG & THIS IS N


Comments:
OT THE WAY TO DO IT - CUST STATES I GET SALESMAN IN THE FRON


Comments:
T TRYING TO SELL ME SOMETHING AND I AM NOT HAPPY WITH WHAT I


Comments:
GOT ALREADY & HE TELLS ME TO GO TO SERVICE DEPT - CUST STAT


Comments:
ES WHAT SHOULD I DO IT ISNT THE MONEY IT IS THE PRINCIPLE OF


Comments:
THE THING - CUST STATES THIS ISNT WEAR AND TEAR THIS IS FAC


Comments:
TORY DEFECT - CUST STATES HOW COME THERE IS DRY ROT ON THE V


Comments:
ALVE STEMS AND HOW CAN THEY BLAME THIS ON THE GOODRICH PLACE


Comments:
WHEN THEY PUT THE PARTS ON THE VEH - CUST SAYS CONTINUED IN


Comments:
CRCDEALER SAID: J.C. LEWIS FORD 9505 ABERCORN STREET SAVANN


Comments:
AH, GA 31406TEL:(888) 241-7684- SPOKE TO S/A RAYMOND - LOOKE


Comments:
D AT THE TIRE VALVE STEMS - THREW HANDS UP IN THE AIR NOTHIN


Comments:
G WE CAN DO ABOUT IT - GO AFTER BF GOODRICH TO DO SOMETHINGC


Comments:
RC ADVISED: THANK YOU FOR PROVIDING FORD MOTOR COMPANY WITH


Comments:
FEEDBACK; YOUR OPINIONS ARE VALUABLE TO US.  I HAVE DOCUMENT


Comments:
ED YOUR COMMENTS AND THE INFORMATION YOU PROVIDED REGARDING


Comments:
YOUR EXPERIENCE AT THE DEALERSHIP.  THIS INFORMATION WILL BE


Comments:
FORWARDED TO THE CUSTOMER RELATIONS MANAGER AT THE DEALERSH


Comments:
IP FOR THEIR REVIEW AND CONSIDERATION.  ONCE AGAIN, THANK YO


Comments:
U FOR TAKING THE TIME TO LET US KNOW HOW YOU FEEL ABOUT THE


Comments:
SERVICES PROVIDED BY THE DEALERSHIP.- CUST SAYS CONTINUED -


Comments:
CUST STATES I WOULD HAVE GOTTEN  BETTER SERVICE IF I HAD GON


Comments:
E TO THREE DIFFERENT FORD DLRSHPS & I WOULD HAVE BEEN TREATE


Comments:
D BETTER THEN THE BIG CITY ONE I WENT TO THEY TREAT YOU LIKE


Comments:
A NUMBER NOT A CUST - CUST STATES TELLING ME  NOTHING WE CA


Comments:
N DO &  THEY DIDNT EVEN TRY TO HELP JUST TELL ME TO GO TO TI


Comments:
RE PLACE - CUST STATES I SHOULD HAVE BEEN HANDLED RIGHT AND


Comments:
DLRSHP WHERE I BOUGHT THE VEH FROM SHOULD HAVE STOOD BEHIND


Comments:
ITS PRODUCTS & NOT PUT THE BLAME ON B.F. GOODRICH - CUST STA


Comments:
TES THEY SOLD ME THE VEH & THEY SHOULD HAVE REPLACED THE VAL


Comments:
VALVE STEMS ARE NOT A COVERED ITEM.  WE OFFERED TO REPLACE A


Comments:
T A SLIGHT COST. THIS WAS ONLY THE FIRST VISIT SINCE PURCHAS


Comments:
= CCS SUPERVISOR LCCS JOE RICE X 7047 CCST EAST MARKET = CLO


Comments:
CUSTOMER SAID: -CUST STATES THAT SHE HAS BEEN HAVING A PROBL


Comments:
EM WITH LOSING AIR IN HER TIRES-CUST STATES THAT HE HAS HAD


Comments:
3 BLOWOUTS IN 3 MONTHS-CUST STATES THAT SHE TOOK HER VEH TO


Comments:
THE DEALERSHIP AND HAD DIAGNOSED AND THEY TOLD HER THAT HER


Comments:
BALL JOINTS LOOK DEFECTIVE AND TO GO BACK TO THE FIRST DEALE


Comments:
R THAT REPLACED HER TIRE AND TELL THEM TO REIMBURSE HER FOR


Comments:
IT BECAUSE IT WASNT THE TIRE, IT WAS THE BALL JOINT-CUST STA


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TES THAT SHE NEEDS HER MONEY BACK BECAUSE THIS IS A SAFETY I


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SSUE AND THIS SHOULD BE A RECALL-CUST STATES THAT SHE COULD


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DIE BECAUSE OF THIS**CUST SEEKING REIMBURSEMENT FOR THE FIRS


Comments:
T TIRE THAT WAS REPLACED**DEALER SAID: FIVE STAR FORD6618 NE


Comments:
LOOP 820 AT RUFE SNOW NORTH RICHLAND HILLS, TX 76180TEL:(81


Comments:
7) 498-8838CRC ADVISED: I WILL ESCALATE THIS TO OUR CUSTOMER


Comments:
CARE SOLUTIONS TEAM.  A SPECIALIST WILL CONTACT YOU WITHIN


Comments:
CCS KATHY X 7034 PER HISTORICALS, CUSTOMER FIRST STATED HER


Comments:
VALVE STEMS WERE DEFECTIVE CAUSING HER TIRE CONCERNS, NOW ST


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ATES HER BALL JOINTS ARE DEFECTIVE AND CAUSING HER TIRE BLOW


Comments:
OUTS.  PER AWS- NO REPAIRS IN HISTORY. NO ROAD HAZARD COVER


Comments:
CCS KATHY X 7034- OBC TO CUSTOMER- LM ON VM WITH CONTACT INF


Comments:
ORMATION, ASKING FOR A RETURN CALL. NEXT ATTEMPT IS 10-17-20


Comments:
CCS KATHY X 7034 OBC TO CUSTOMER- 8177292065 - LEFT MESSAGE


Comments:
ON VM ASKING FOR A RETURN CALL. NEXT ATTEMPT IS 10-20 BY 12P


Comments:
CCS KATHY X 7034- OBC TO CUSTOMER- CUST STATES SHE HAS HAD T


Comments:
HREE FLAT TIRES IN THE LAST THREE MONTHS. WAS ADVISED IT WAS


Comments:
DUE TO DEFECTIVE VALVE STEMS. FIRST TIRE HAD TO BE REPLACED


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(PURCHASED AT FORD DLRSHP) SECOND AND THIRD JUST NEEDED VAL


Comments:
VE STEMS. SECOND TIRE REPAIRED AT DISCOUNT TIRE, THIRD DONE


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AT TEXAS MOTORS. CUSTOMER IS SEEKING REIMBURSEMENT FOR THE F


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IRST TIRE SHE HAD TO REPLACE AS THIS IS A DEFECT IN THE TIRE


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S. ADVISED CUSTOMER WARRANTY ON TIRES IS PRORATED AND I WILL


Comments:
HAVE TO RESEARCH HER REQUEST. INQUIRED ABOUT CUSTOMER WHERE


Comments:
SHE DOES HER MAINTENANCE, SHE DOES ALL THAT AT WALMART, ONL


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Y VISITS THE DLRSHP FOR WARRANTY WORK. STATES SHE WENT TO TH


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E DLRSHP FOR THE FIRST FLAT TIRE, ARRIVED AROUND CLOSING AND


Comments:
THEY ADVISED HER THEY DID NOT HAVE THE TIME TO MOUNT THE TI


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RE FOR HER SO THEY SOLD HER THE REPLACEMENT TIRE AND SHE HAD


Comments:
TO TAKE IT ELSEWHERE FOR REPLACEMENT. STATES WHEN SHE CALLE


Comments:
D THEM ON THE THIRD TIRE, NO ONE EVER RETURNED HER CALL SO S


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HE TOOK IT TO ANOTHER DLRSHP. STATES SHE WAS WAITING FOR A D


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AVID TO RETURN HER CALL. ADVISED CUSTOMER I WILL RESEARCH HE


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R CONCERNS AND CALL HER TOMORROW 10/21 BY NOON


Comments:
CCS KATHY X 7034 REVIEWED CASE WITH SM- HE IS REQUESTING CUS


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TOMER COME IN FOR A TIRE INPSECTION. OBC TO CUSTOMER- ADVISE


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D OF ABOVE, CUST STATES SHE WILL TRY TO MAKE APPT FOR THIS S


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ATURDAY. ADVISED CUSTOMER I WILL CALL HER MONDAY 10/27 TO EN


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ON VM ASKING FOR A RETURN CALL. NEXT ATTEMPT 10-29 BEFORE NO


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CUSTOMER SAID: - CUST STATES DIDNT GO TO THE FORD DLRSHP - C


Comments:
UST STATES DLRSHP IS THIRTY MILES AWAY FROM SELLING DLRSHP -


Comments:
CUST STATES I MOVED TO ANOTHER CITY - CUST STATES CONTACTED


Comments:
TIRE COMPANY - BF GOODRICH AND THEY SAID NOT THERE FAULT CO


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NTACT THE FORD DLRSHP - CUST STATES TIRE VALVES HAVE BEEN BR


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EAKING - CUST STATES TALKED TO DLRSHP ABOUT THIS - CUST STAT


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ES I HAVE REPLACED TWO TIRES - CUST STATES FRONT RIGHT & BAC


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K TWO TIRES THE VALVES ARE BROKEN - CUST STATES I REPLACED T


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WO TIRES ALREADY - CUST STATES THE THIRD TIRE VALVE BROKE LA


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ST NITE - CUST STATES WHEN I CAME BACK THE TIRE WAS FLAT - C


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UST STATES I INSPECTED IT FOR PUNCTURES OR SCREWS NOTHING BU


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T JUST LIKE BEFORE THE TIRE VALVE IS BROKEN AND THE AIR THE


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CAME OUT - CUST STATES HAS A BRAKE ON THE INSIDE AND IF I TR


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Y TO REFILL THE TIRE WITH AIR BUT WONT WORK AND I NEED NEW T


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IRE - CUST STATES I WONDER IF I SHOULD REPLACE THE OTHER ONE


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BECAUSE OF THIS PROBLEM - CUST STATES TRYING TO GET THE TIR


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E REPLACED - CUST STATES THIS IS BECOMING COSTLY TO ME - CUS


Comments:
T CALLING FORD TODAY IS THIS COVERED THE TIREDEALER SAID: RE


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D MCCOMBS FORD 8333 IH-10 WEST SAN ANTONIO, TX 78230TEL:(210


Comments:
) 357-1416-NONE - BF GOODRICH TIRES ON THE VEHCRC ADVISED: B


Comments:
RED FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.- CRC


Comments:
ADVISED CUST THE ABOVE - CRC ADVISED CUST 3/36,000 MILES WA


Comments:
RRANTY FOR ANY MFG DEFECTS -------------------- CRC ADVISED


Comments:
CUST NEW 60/100000 PREMIUMCARE W/ROADSIDE   STANDARD DEDUCTI


Comments:
BLE: 100 USD   OWNER NAME: MOISES ORTIZ   EXPIRATION DATE: 0


Comments:
STANDARD DEDUCTIBLE: 100 USD   OWNER NAME: MOISES ORTIZ


Comments:
EXPIRATION DATE: 04/28/2012   DISTANCE: 100,000   RENTAL: 2


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CUSTOMER SAID: -2 MONTHS AGO TIRE BLEW OUT -A MONTH LATER AN


Comments:
OTHER TIRE BLEW OUT-CUST TOOK TO DISCOUNT TIRE FOR THE SECON


Comments:
D TIRE AND WAS TOLD TO CALL FORD BECAUSE THIS COULD BE A DEF


Comments:
ECT-NOW CUST HAS A THIRD BLOW OUT -VALVE STEM HAS TO BE REPL


Comments:
ACED-TIRE STORE TOLD CUST THERE IS A RECALL ON THE TIRES-CUS


Comments:
T IS NOW WAITING FOR FORD ROAD SIDE TO COME OUT-CUST IS IN A


Comments:
PARKING LOT AT A SONIC-CUST SAYS SHE IS NOT GOING TO PAY FO


Comments:
R ANOTHER TIRE-DLR NEVER CHECKED THE LAST TWO TIRES THEY JUS


Comments:
T RUSHED AND CHANGED IT BECAUSE THEY HAD NO TIME TO HELP CUS


Comments:
T AND SAID THEY WERE SHORT STAFF-DLR JUST SOLD CUST A TIRE A


Comments:
ND CUST HAD TO TAKE TIRE SOMEWHERE TO GET IT MOUNTED AND PUT


Comments:
ON VEH -CUST DID NOT HIT ANYTHING WHEN ALL THREE TIRES BLEW


Comments:
OUT-BEFORE THE THIRD TIRE BLEW OUT CUST DID NOTICED THE VEH


Comments:
WAS SHAKING A LITTLE -IF THE VALVE STEM IS BROKEN ON TIRES


Comments:
DLR SHOULD REPLACE IT AT FORD'S COST***SEEKING***CUST WOULD


Comments:
LIKE TO KNOW IF THERE IS A RECALL ON THE TIRESDEALER SAID: -


Comments:
FIVE STAR FORD6618 NE LOOP 820 AT RUFE SNOW NORTH RICHLAND H


Comments:
ILLS, TX 76180TEL:(817) 498-8838CRC ADVISED: THE VEHICLE MUS


Comments:
T BE INSPECTED BY A FORD/LINCOLN/MERCURY DEALERSHIP TO DETER


Comments:
MINE THE CAUSE OF ANY SYMPTOMS YOUR VEHICLE MAY BE EXPERIENC


Comments:
ING.  REPAIRS AND SERVICES NOT COMPLETED BY A FORD/LINCOLN M


Comments:
ERCURY DEALERSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTOME


Comments:
R.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS TO MAKE AN APPOI


Comments:
NTMENT WITH YOUR SERVICING DEALERSHIP TO HAVE YOUR VEHICLE D


Comments:
IAGNOSED.  THERE IS NO FURTHER ACTION REQUIRED FROM THE CUST


Comments:
OMER RELATIONSHIP CENTER AT THIS TIME.-CRC ADVISED CUST


Comments:
CUSTOMER SAID: -VEHICLE AT DLRSHIP.-TWO FLAT TIRES IN THE LA


Comments:
ST TWO MONTHS.-HAD REPLACED BY INDEPENDANT.-THIRD TIRE, FRON


Comments:
T LEFT WENT FLAT DRIVING ON THE FREEWAY.-CHANGED TIRE ON FRE


Comments:
EWAY AND TOOK TO DLRSHIP.-DID NOT KNOW TIRE WAS FLAT UNTIL S


Comments:
OMEONE HONKED AT CUSTOMER.-CUSTOMER DID NOT KNOW HE WAS DRIV


Comments:
ING ON FLAT TIRE.-ALL THREE TIRES THAT WENT FLAT WAS AT FREE


Comments:
WAY SPEEDS.-DLRSHIP STATED THAT THE VALVE STEMS WERE BAD, RO


Comments:
TTEN VALVE STEM.-TIRES ARE CONTINENTAL BRAND.-DLRSHIP HAS RE


Comments:
PLACED VALVE STEMS ON THE TIRE THAT HAS NOT GONE FLAT AND TH


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E TIRE THAT RECENTLY WENT FLAT.-SEEKING REPLACEMENT OF LATES


Comments:
T TIRE GOING FLAT AT NO COST TO CUSTOMER.DEALER SAID: LITHIA


Comments:
FORD LINCOLN MERCURY OF BOISE8853 WEST FAIRVIEW AVE. BOISE,


Comments:
ID 83704TEL:(800) 442-1552S/A KEVINCRC ADVISED: AFTER DISCU


Comments:
SSING YOUR SITUATION WITH YOUR SERVICE MANAGER (PROVIDE NAME


Comments:
), HE/SHE HAS AGREED TO REVIEW YOUR REQUEST. PLEASE SPEAK WI


Comments:
TH  (NAME OF SERVICE MANAGER) TO REVIEW THE DETAILS.ADVISED


Comments:
CUSTOMER THAT S/A KEVIN WILL REVEIW REQUEST FOR FINANCIAL AS


Comments:
SISTANCE WITH S/M TED AND THAT THEY WILL CONTACT CUSTOMER.


Comments:
OBC TO DLR:  S/A KEVIN CORROBORATED SYNOPSIS PROVIDED BY CUS


Comments:
TOMER.  CUSTOMER HAS LONG TERM VALUE SCORE OF 97, DOES NOT H


Comments:
AVE ACTIVE ESP ON VEHICLE.  CUSTOMER REQUESTING FINANCIAL AS


Comments:
SISTANCE FOR ONE FLAT TIRE VS THREE.  WILL REVEIW REQUEST UN


Comments:
DER CUSTOMER LOYALTY PROGRAM CRITERIA WITH S/M TED AND ADVIS


Comments:
E CUSTOMER OF STATUS OF ASSISTANCE TODAY.


Comments:
UPON INSPECTION VALVE STEM FAILED AND CAUSED TIRE DAMAGEWE A


Comments:
RE REPLACING BOTH VALVE STEMS AND ONE TIRE FOR HIM.VEHICLE I


Comments:
--CCS JESSICA X7393--CONSULTED WITH LCCS PAUL--CLOSING CASE


Comments:
CUSTOMER SAID: = 1. ALL 4 TIRES FLAT= THIS HAPPENED 10/12/20


Comments:
08= TOOK VEH TO IND AND WAS TOLD THE VALVE STEMS WERE DAMAGE


Comments:
D= IND FIXED 3 OF THE TIRES BUT COULDN'T DO THE 4TH BECAUSE


Comments:
THE TIRE MIGHT EXPLODE= CUST CALLED FREEWAY FORD AND WAS TOL


Comments:
D THEY COULD NOT HELP HIM BECAUSE THE VEH IS OUTSIDE OF WARR


Comments:
ANTY= CUST PAID $90 TO HAVE THE 3 VALVE STEMS REPAIRED ON TH


Comments:
E VEH= CUST SEEKING REPAIR TO 4TH VALVE STEM= CUST SEEKING R


Comments:
EIMBURSEMENT OF $90 SPENT ON OTHER 3 TIRESDEALER SAID: = SOU


Comments:
THERN FORD17717 HIGHWAY 288 MANVEL, TX 77578TEL:(800) 969-98


Comments:
02CRC ADVISED: THE VEHICLE MUST BE INSPECTED BY A FORD/LINCO


Comments:
LN/MERCURY DEALERSHIP TO DETERMINE THE CAUSE OF ANY SYMPTOMS


Comments:
YOUR VEHICLE MAY BE EXPERIENCING.  REPAIRS AND SERVICES NOT


Comments:
COMPLETED BY A FORD/LINCOLN MERCURY DEALERSHIP WOULD BE THE


Comments:
RESPONSIBILITY OF THE CUSTOMER.I JUST WANT TO CONFIRM, YOUR


Comments:
NEXT STEP IS TO MAKE AN APPOINTMENT WITH YOUR SERVICING DEA


Comments:
LERSHIP TO HAVE YOUR VEHICLE DIAGNOSED.  THERE IS NO FURTHER


Comments:
ACTION REQUIRED FROM THE CUSTOMER RELATIONSHIP CENTER AT TH


Comments:
IS TIME.= ADV CUST HE WILL HAVE TO SPEAK TO S/M AT DLR ABOUT


Comments:
CUSTOMER SAID: -1-4AXK2Q-CONTACTED FMC LAST SEPTEMBER ABOUT


Comments:
VEH-HAS 2 FAULTY VALVES THAT CAUSED TIRE TO DEFLATE AND DAMA


Comments:
GE TIRE PRESSURE BAND AND TIRE-FMC CORRECTED THE ISSUE AND 2


Comments:
VALVES WERE REPAIRED-CUST EXPERIENCES THE SAME ISSUE AS THE


Comments:
RE ARE 2 ORIGINAL STEMS IN VEH-CUST WAS ON THE WAY TO WORK A


Comments:
ND EXPERIENCED SAME ISSUE-WANTS VALVE STEM ISSUES CORRECTED


Comments:
AS HE FEELS UNSAFE-VEH IS IN QUALITY CONDITION BUT QUESTIONS


Comments:
THE QUALITY OF VALVE SYSTEMDEALER SAID: -NONEDAHL FORD DAVE


Comments:
NPORT INC1310 E KIMBERLY RD DAVENPORT, IA 52807TEL:(563) 391


Comments:
-2600FAX:(563) 391-6741CRC ADVISED: I WILL ESCALATE THIS TO


Comments:
OUR CUSTOMER CARE SOLUTIONS TEAM.  A SPECIALIST WILL CONTACT


Comments:
YOU WITHIN 2 BUSINESS DAYS.=========-SENT CUST EMAIL ADVISI


Comments:
CUSTOMER CAME IN 10/10/08 WITH TIRE PRESS LIGHT CAME ON AND


Comments:
SAID LT REAR VLAVE STEM WAS CRACKED. VERIFIED HER CONCERN. D


Comments:
ISMOUNTED TIRE. REPLACE CRACKEC VALVE STEM AND REBALANCE LT


Comments:
REAR TIRES. ALSO COMPLETED RECALL 08C02. REPAIR DONE PROBLEM


Comments:
-CCS BRIANA EXT 7379-CUST OWNS 1 VEH -AWS SHOWS OCT 2008 AND


Comments:
SEPT 2007 FOR VALVE STEM REPLACEMENT -CUST HAS A PREMIUM CA


Comments:
RE ESP -REP ADVISED MILEAGE AND CONCERN -OBC TO CUST  309-78


Comments:
1-7234-SAYS THAT THE SOME OF THE VALVE STEMS WERE DRY AND FE


Comments:
LL OFF -NOW SHE HAS THE ORGINAL ONE REPLACED AND DLRSHP HAS


Comments:
TAKEN CARE OF IT AT NO PROBLEM -WAS TOLD TO CALL THE TIRE MA


Comments:
NUFACTURE BUT THEY DON'T SEND VALVE STEMS -DLRSHP JUSTED REP


Comments:
LACED THE STEMS THIS PAST MONDAY -WAS CALLING TO ADVISE FORD


Comments:
OF THIS SINCE THIS IS THE THIRD TIME SHE HAS HAD TO REPLACE


Comments:
D THE STEMS -REP ADVISED THAT THIS INFO WILL BE DOCUMENTED I


Comments:
N HER FILE AND IF SHE HAS ANY FUTURE CONCERNS WITH VEH EITHE


Comments:
R THIS OR SOMETHING ELSE TO CONTACT HER LOCAL DLRSHP -CUST U


Comments:
NDERSTOOD INFO AND THANKED REP -NO FURTHER ACTION NECESSARY


Comments:
CUSTOMER SAID: -CONCERN HAPPENED RIGHT AFTER PURCHASE-10/11/


Comments:
08 VALVE STEM FAILED CAUSING TIRE AND RIM DAMAGE-CUST INSPEC


Comments:
TED AND FOUND NO SIGN OF RUPTURE ON TIRE-VAVLE STEM IS CRACK


Comments:
ED-VEH HAS NOT BEEN DIAGNOSED BY FORD-CUST WONDERING IF DAMA


Comments:
GE WILL BE COVERED UNDER WARRANTYDEALER SAID: --A. CRIVELLI


Comments:
FORD MERCURY, INC.797 ALLEGHENY BLVD. FRANKLIN, PA 16323TEL:


Comments:
(814) 437-3044--CRC ADVISED: THE VEHICLE MUST BE INSPECTED B


Comments:
Y A FORD/LINCOLN/MERCURY DEALERSHIP TO DETERMINE THE CAUSE O


Comments:
F ANY SYMPTOMS YOUR VEHICLE MAY BE EXPERIENCING.  REPAIRS AN


Comments:
D SERVICES NOT COMPLETED BY A FORD/LINCOLN MERCURY DEALERSHI


Comments:
P WOULD BE THE RESPONSIBILITY OF THE CUSTOMER.I JUST WANT TO


Comments:
CONFIRM, YOUR NEXT STEP IS TO MAKE AN APPOINTMENT WITH YOUR


Comments:
SERVICING DEALERSHIP TO HAVE YOUR VEHICLE DIAGNOSED.  THERE


Comments:
IS NO FURTHER ACTION REQUIRED FROM THE CUSTOMER RELATIONSHI


Comments:
CUSTOMER SAID: -CUST STATES THAT ON MONDAY HE SON HEARD SOME


Comments:
NOISE -CUST FOUND THAT THE TIRE WAS LEAKING AIR-CUST WAS DR


Comments:
IVING THE VEH THE OTHER DAY AND THE LOW TIRE PRESSURE LIGHT


Comments:
CAME ONTHE TIRE BLEW-CUST DID A 180 IN THE MIDDLE OF THE ROA


Comments:
D-TOOK THE VEH TO THE DLRSHP-CUST WAS RESEARCHING ONLINE FOR


Comments:
ANOTHER CONCERN AND FOUND AN ARTICLE ABOUT FAULTY VALVE STE


Comments:
MS-TR414 PART NUMBER FOR THE VALVE STEMS-CUST STATES THAT TH


Comments:
ESE ARE PART OF A RECALL-CUST CALLED THE MANFUCTURE AND WAS


Comments:
TOLD THAT FORD KNOWS ABOUT THE RECALL-CUST IS WANTING TO KNO


Comments:
W WHY SHE WAS NOT NOTIFIED ABOUT THIS CONCERNDEALER SAID: -A


Comments:
PPLE FORD3250 CAPE HORN ROAD RED LION, PA 17356TEL:(717) 244


Comments:
-7677CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFOR


Comments:
MED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCUMENTED Y


Comments:
OUR COMMENTS AND I WILL FORWARD A COPY TO YOUR SERVICING DEA


Comments:
LERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEALERSHIP TO SC


Comments:
HEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVISED A DIAGNOST


Comments:
IC FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTANCE IS REQUIR


Comments:
ED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL FURTHER ASS


Comments:
IST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I JUST WANT TO


Comments:
CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS REPAIR WITH YO


Comments:
UR S/M AT YOUR SERVICING DEALERSHIP.=-=-=-=-=-ADVISED CUST T


Comments:
HAT THERE ARE NO OPEN RECALLS ON THE VEH


Comments:
-DRP, BOB, INITIAL E-MAIL SENT TO FIELD; DLRSHP RESPONSE FOR


Comments:
M SENT; NO TFOAMS REQUEST REQUIRED, CUST SEEKING REIMBURSEME


Comments:
-DRS BOB, SENT OFFER TO BBB AGREEING TO PAY FOR 1ST TIRE REP


Comments:
LACEMENT AND 2ND VALVE STEM, AWAITING DECISION FROM CONSUMER


Comments:
CUSTOMER SAID: -REAR PASSENGER TIRE HAS A SLOW LEAK (CONTINE


Comments:
NTAL BRAND)-NOTICED IT ABOUT A WEEK AGO-DOES NOT SEE ANY NAI


Comments:
LS OR PUNCTURES ON TIRE-HAS NOT BEEN TO A F/L/M DLR, YETINQU


Comments:
IRING WHAT THE TIRE WARRANTY IS-DEALER SAID: -NONE-ANDERSON


Comments:
FORD SALES INC2348 U S RTE 68 BELLEFONTAINE, OH 43311TEL:(93


Comments:
7) 592-6010-CRC ADVISED: BEFORE WE CAN MAKE A DECISION REGAR


Comments:
DING ANY FORD WARRANTY OR ESP COVERAGE IT MUST BE REVIEWED B


Comments:
Y A FORD/LINCOLN/MERCURY DEALERSHIP. THEY WILL NEED TO INSPE


Comments:
CT THE VEHICLE AND DETERMINE WHAT IS WRONG WITH IT BEFORE A


Comments:
DECISION ON WARRANTY OR ESP COVERAGE IS MADE. ANY REPAIRS OR


Comments:
SERVICES NOT COMPLETED AT A FORD/LINCOLN/MERCURY DEALERSHIP


Comments:
WOULD BE THE RESPONSIBILITY OF THE CUSTOMER.-TIRES ARE WARR


Comments:
ANTED SEPARATELY BY THE TIRE MANUFACTURER. A SEPARATE TIRE W


Comments:
ARRANTY IS INCLUDED WITH THE OWNER LITERATURE SUPPLIED TO TH


Comments:
E CUSTOMER UPON DELIVERY. IF A TIRE IS DAMAGED DURING THE WA


Comments:
RRANTY COVERAGE PERIOD BECAUSE OF A VEHICLE DEFECT IN FACTOR


Comments:
Y- SUPPLIED MATERIALS OR WORKMANSHIP, THE TIRE WILL BE REPLA


Comments:
CED BY FORD MOTOR COMPANY UNDER WARRANTY-ADVISED THAT THE FR


Comments:
EE REPLACEMENT IS 12/12-ADVISED CUST THAT ROAD HAZARD TIRE D


Comments:
AMAGE: CUTS, SNAGS, PUNCTURES, BRUISES, IMPACT BREAKS, ANY D


Comments:
AMAGE CAUSED BY PUNCTURE WHETHER PROPERLY REPAIRED OR NOT, A


Comments:
ND ANY OTHER IMPROPER TIRE REPAIR PROCEDURES ARE NOT COVERED


Comments:
(PG. 7, 2006 TIRE WARRANTY)-ADVISED CUST TO HAVE THE VEH DI


Comments:
AGNOSED BY A F/L/M DLR TO DETERMINE ELIGIBILITY-


Comments:
CUSTOMER SAID: -A WEEK LATER AFTER PURCHING THE VEHICLE A LI


Comments:
GHT WENT OUT-TIRE LIGHT CAME ON-A WEEK AFTER THAT THE TIRE L


Comments:
IGHT CAME ON-CALLED CAPITAL FORD -STATED TO TAKE IT TO THE S


Comments:
ERVICE CENTER-STATED THAT FORD WOULD HAVE TO MAKE APPINTMENT


Comments:
-WAS TOLD THEY DON'T DO RENTAL-VAVLE STEM MIGHT BE OFFDEALER


Comments:
SAID: CAPITAL FORD INC4900 CAPITAL BLVD. RALEIGH, NC 27616T


Comments:
YOUR VEHICLE TO YOUR LOCAL F/L/M DEALERSHIP TO HAVE THIS ISS


Comments:
UE DIAGNOSED. PLEASE DISCUSS WITH YOUR DEALERSHIP IF ALTERNA


Comments:
CUSTOMER SAID: 1-45HMUE-TIRE PRESSURE LIGHT CAME ON AND CUST


Comments:
NOTICED TIRE AIR LOSS-CUST HAS HIS TIRES CHECKED AND APPEAR


Comments:
ED THAT ONE HAD A LEAK-CUST HAD THE VEH PLUGGED AND FOUND IT


Comments:
WAS THE VALVE STEM-CUST NOTICES THAT ALL OF HIS VALVE STEMS


Comments:
WERE IN THE SAME CONDITION AS THE ONE HE HAD REPLACED-CUST


Comments:
INVESTIGATED AND FOUND THAT THERE HAS BEEN RECALL ON THE VAL


Comments:
VE STEMS FOR THE TIRES-CUST CONTACTED THE TIRE MANUFACTER AN


Comments:
D WDAS ADVISED TO CONTACT US-CUST WANTS TO KNOW WHERE HE WOU


Comments:
LD NEED TO BRING HIS VEH TO HAVE THIS REPLACED AS THEY CLAIM


Comments:
THAT THIS IS A MANUFACTURER DEFECTDEALER SAID: - THEY HAD N


Comments:
O IDEA ABOUT ANYTHING AND ADVISED HIM TO CONTACT THE TIRE MA


Comments:
NUFACTURERADAMSON FORD1922 2ND AVENUE SOUTH BIRMINGHAM, AL 3


Comments:
5233TEL:(205) 271-4700CRC ADVISED: BEFORE WE CAN MAKE A DECI


Comments:
SION REGARDING ANY FORD WARRANTY OR ESP COVERAGE IT MUST BE


Comments:
REVIEWED BY A FORD/LINCOLN MERCURY DEALERSHIP. THEY WILL NEE


Comments:
D TO INSPECT THE VEHICLE AND DETERMINE WHAT IS WRONG WITH IT


Comments:
BEFORE A DECISION ON WARRANTY OR ESP COVERAGE IS MADE. ANY


Comments:
LATIONSHIP CENTER AT THIS TIME.=====================***OBC T


Comments:
O DLR***-SPOKE WITH S/A MIKE-CUST HAS NOT HAD THE VEH DIAGNO


Comments:
CUSTOMER SAID: -CUST PURCHASED A CPO VEH AND HE GOT THE VEH


Comments:
HOME AND THE TIRE LOST AIR-DLR PUT MORE AIR IN TO THE TIRES-


Comments:
NOW THE TIRE IS STILL LOSSING AIR-CUST WANTS TO KNOW IF THE


Comments:
DLR WILL FIX IT OR IFHE NEEDS TO TAKE IT TO GOOD YEARDEALER


Comments:
SAID: CHAPMAN FORD SALES, INC.6744 BLACK HORSE PIKE EGG HARB


Comments:
OR TOWNSHIP, NJ 08234TEL:(609) 646-2000CRC ADVISED: BEFORE W


Comments:
E CAN MAKE A DECISION REGARDING ANY FORD WARRANTY OR ESP COV


Comments:
ERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DEALERSH


Comments:
IP. THEY WILL NEED TO INSPECT THE VEHICLE AND DETERMINE WHAT


Comments:
IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR ESP COVER


Comments:
AGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT A FORD


Comments:
/LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBILITY OF T


Comments:
HE CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS TO MAK


Comments:
E AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO HAVE YOUR


Comments:
VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQUIRED FRO


Comments:
M THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.***OBC TO DL


Comments:
R***-CRC SPOKE TO DLR-BEN AT THE SERVICE DEPARTMENT TOLD CRC


Comments:
BECAUSE THE CUST IS LOYAL TO THIS DLR TELL HIM TO COME DOWN


Comments:
AND TALK TO BE AND HE WILL ASSIST THE CUST-CRC ADVISED CUST


Comments:
CUSTOMER SAID: -WON THE VEH NEW FROM A CASINO-WHILE DRIVING


Comments:
OUT OF TOWN TIRE PRESSURE LIGHT CAME ON AND HAD TO PUT ON A


Comments:
NEW TIRE-HAPPENED AGAIN 3 WEEKS LATER ON ANOTHER TIRE-LESS T


Comments:
HAN A WEEK AGO, HAPPENED ON THE THIRD TIRE-AIR IS LEAKING OU


Comments:
T OF THE VALVE STEMS ON ALL 3 TIRES SO FAR-CAN HEAR AIR LEAK


Comments:
ING IF YOU MOVE THE VALVE-ONE REPAIR MAN SAID IT MIGHT HAVE


Comments:
BE CAUSED FROM THE WHEEL COVER-DOES NOT FEEL THIS IS CORRECT


Comments:
-HAVE NOT BEEN TO THE DLRSHP-CUST WOULD LIKE TO KNOW IF THER


Comments:
E IS A RECALL ON TIRESDEALER SAID: PRUITT FORD912 SHEPPARD R


Comments:
OAD BURKBURNETT, TX 76354TEL:(940) 569-5226CRC ADVISED: BEFO


Comments:
RE WE CAN MAKE A DECISION REGARDING ANY FORD WARRANTY OR ESP


Comments:
COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DEAL


Comments:
ERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AND DETERMINE


Comments:
WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR ESP C


Comments:
OVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT A


Comments:
FORD/LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBILITY


Comments:
OF THE CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS TO


Comments:
MAKE AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO HAVE


Comments:
YOUR VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQUIRED


Comments:
FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.


Comments:
CUSTOMER SAID: -VEH TIRE IS LOSING AIR-CONCERN STARTED 3/30-


Comments:
FIRST CONCERN-VEH HAS NOT BEEN DIAGNOSED-CUST FEELS THAT THE


Comments:
STEMS ARE A FACTORY DEFECT -CUST STATES THAT ALL FOUR OF TH


Comments:
E TIRE STEMS HAVE A CRACK IN THEM-SEEKING TO HAVE THIS FIXED


Comments:
DEALER SAID: -NONESALE FORD OF KINSTON1145 HIGHWAY 258 NORTH


Comments:
KINSTON, NC 28504TEL:(252) 522-3673CRC ADVISED: BEFORE WE C


Comments:
AN MAKE A DECISION REGARDING ANY FORD WARRANTY OR ESP COVERA


Comments:
GE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DEALERSHIP.


Comments:
THEY WILL NEED TO INSPECT THE VEHICLE AND DETERMINE WHAT IS


Comments:
WRONG WITH IT BEFORE A DECISION ON WARRANTY OR ESP COVERAGE


Comments:
IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT A FORD/LI


Comments:
NCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBILITY OF THE


Comments:
CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS TO MAKE A


Comments:
N APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO HAVE YOUR VE


Comments:
HICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQUIRED FROM T


Comments:
HE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.


Comments:
CUSTOMER SAID: -THE CUST. STATES THAT HE LOVES FORD.THE TIRE


Comments:
LOST AIR AND IT WENT FLAT.-THE VALVE STEM HAS A PROBLEM AND


Comments:
THIS IS THE THIRD -THE CUST. STATES THAT HE TOOK THE VEH. T


Comments:
O THE DEALERSHIP AND THEY CHARGED THEM FOR THIS PROBLEM THIS


Comments:
TIME.-THEY CHARGED HIM NOTHING BUT THEY WERE TRYING TO CHAR


Comments:
GE HIM $30 -THE CUST. WOULD LIKE TO KNOW WHY HE WAS GOING TO


Comments:
BE CHARGED FOR THIS.DEALER SAID: -WALTER HAND MOTOR CO INC3


Comments:
09 REYNOLDS STREET OZARK, AL 36360TEL:(334) 774-2551CRC ADVI


Comments:
SED: WARRANTY COVERAGE IS LIMITED TO DEFECTS OCCURRING UNDER


Comments:
NORMAL USE OF THE VEHICLE DURING THE WARRANTY COVERAGE PERI


Comments:
OD; AND CAN BE VOIDED IF THE VEHICLE IS ABUSED OR IMPROPERLY


Comments:
MAINTAINED.  IT HAS BEEN DETERMINED BY YOUR DEALERSHIP THAT


Comments:
THIS FAILURE DID NOT OCCUR DUE TO A WARRANTABLE FACTORY DEF


Comments:
ECT.  WE WOULD SUPPORT THE DECISION OF OUR DEALERSHIP WHO HA


Comments:
S INSPECTED YOUR VEHICLE; YOU WOULD BE RESPONSIBLE FOR ALL C


Comments:
OSTS ASSOCIATED WITH THIS ISSUE.-OBC TO DEALERSHIP-SPOKE TO


Comments:
JIM SM-THE SM STATES THAT A VALVE STEM-THE VALVE STEM IS ONL


Comments:
Y COVERED UNDER 12 MONTHS OR 12,000 MILES.-THIS IS A WEAR AN


Comments:
D TEAR ITEM.-THE CUST. WOULD BE RESPONSIBLE FOR THE REPAIRS


Comments:
CUSTOMER SAID: -A COUPLE DAYS AGO CUST CUST HAD A FLAT AND T


Comments:
OOK VEH TO DLRSHP-WAS TOLD IT WAS A VALVE STEM-CUST GOT ANOT


Comments:
HER FLAT YESTERDAY-HAD VEH TOWED TO DLRSHP-CUST JUST WANTED


Comments:
TO KNOW IF THIS WAS A KNOWN CONCERN AND TO HAVE THE CONCERN


Comments:
DOCUMENTED-DEALER SAID: GARY SMITH FORD INC#1 BEAL PARKWAY F


Comments:
ORT WALTON BCH, FL 32548TEL:(850) 244-4111-CUST WORKING WITH


Comments:
RAY, S/A-SAID THEY ARE REPLACING ALL THE VALVE STEMS-SAID T


Comments:
IRES WERE OK AND DIDN'T NEED REPLACINGCRC ADVISED: WE RECOMM


Comments:
END YOUR SERVICE/REPAIR BE PERFORMED BY A FORD/LINCOLN MERCU


Comments:
RY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENTS AND I WILL FOR


Comments:
WARD A COPY TO YOUR SERVICING DEALERSHIP OF YOUR CHOICE.  PL


Comments:
EASE CONTACT THE DEALERSHIP TO SCHEDULE A SERVICE APPOINTMEN


Comments:
T.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY BE CHARGED.    I


Comments:
F ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST YOU CONTACT


Comments:
THE SM/CRM. THEY WILL FURTHER ASSIST IN FACILITATING YOUR SE


Comments:
RVICE/REPAIR NEEDS.I JUST WANT TO CONFIRM, YOUR NEXT STEPS A


Comments:
RE TO DISCUSS THIS REPAIR WITH YOUR S/M AT YOUR SERVICING DE


Comments:
ALERSHIP.***-ADVISED CUST THAT THERE WERE NO RECALLS OR CSP'


Comments:
S THAT WOULD INDICATE A KNOWN PRODUCT CONCERN-ADVISED HER TH


Comments:
AT SHE WAS DOING THE RIGHT THING BY CALLING FMC SO HER CONCE


Comments:
CUSTOMER SAID: THREAD ID:  1-47JGFT-OWNS A 2007 FORD EDGE-VE


Comments:
H HAS 41,000 MILES-ANOTHER TIRE VALVE STEM WENT BAD-ASKING I


Comments:
F TERE IS A RECALL FOR THE KIND OF PROBLEMDEALER SAID: MANGO


Comments:
LD FORD MERCURY INCRTE 24 W 1100 WEST CENTER EUREKA, IL 6153


Comments:
ND YOUR SERVICE/REPAIR BE PERFORMED BY A FORD/LINCOLN MERCUR


Comments:
Y DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENTS AND I WILL FORW


Comments:
ARD A COPY TO YOUR SERVICING DEALERSHIP OF YOUR CHOICE.  PLE


Comments:
ASE CONTACT THE DEALERSHIP TO SCHEDULE A SERVICE APPOINTMENT


Comments:
.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY BE CHARGED.    IF


Comments:
ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST YOU CONTACT T


Comments:
HE SM/CRM. THEY WILL FURTHER ASSIST IN FACILITATING YOUR SER


Comments:
VICE/REPAIR NEEDS.I JUST WANT TO CONFIRM, YOUR NEXT STEPS AR


Comments:
E TO DISCUSS THIS REPAIR WITH YOUR S/M AT YOUR SERVICING DEA


Comments:
LERSHIP.______________________SENT ECALL VEH NOT INVOLVE IN


Comments:
CAMPAIGN AND REQUEST FOR SERVICE NO ASSISTANCE REQUESTED SRT


Comments:
CUSTOMER SAID: =CUST STATES THAT HE WAS TRAVELING AND THE  L


Comments:
OW TIRE PRESSURE LIGHT ON=CUST SAYS HE STOPPED AND PUT SOME


Comments:
AIR IN THE TIRE=CUST SAYS THAT THE TIRE WAS LEAKING AIR=CUST


Comments:
SAYS THAT HE FOUND A TIRE REPAIR PLACE=CUST SAYS THAT HE HA


Comments:
D REPLACED THE VALVE STEM WHILE THERE BECAUSE IT WAS SPLIT =


Comments:
CUST SAYS THAT UPON INSPECTION OF THE VEH VALVE STEMS HE FOU


Comments:
ND THAT THEY WERE ALL SPLIT=DLR REPLACED ALL THREE OF THE OT


Comments:
HER VALVE STEMS ON THE VEH=CUST STATES THAT DLR WOULDN'T REI


Comments:
MBURSE FOR THE $16.00 THAT HE PAID FOR THE FIRST ONE THAT NE


Comments:
EDED REPAIR=DLR REFERRED TO FORDDEALER SAID: =DLR REFERRED T


Comments:
O FORD =DELRAY LINCOLN MERCURY2102 S. FEDERAL HIGHWAY DELRAY


Comments:
BEACH, FL 33483TEL:(561) 454-1800CRC ADVISED: I HAVE REVIEW


Comments:
ED THIS SITUATION WITH YOUR DEALERSHIP AND THEY HAVE AGREED


Comments:
TO REVIEW YOUR REQUEST. PLEASE SUBMIT THE RECEIPTS FOR POSSI


Comments:
BLE REIMBURSEMENT TO THE SERVICE MANAGER/CUSTOMER RELATIONS


Comments:
MANAGER (PROVIDE NAME) TO REVIEW THE DETAILS.***************


Comments:
/M=DAVE STATES THAT HE DIDN'T THINK THE CUST HAD THE RECEIPT


Comments:
S AT THE TIME SO THEREFORE THE DLR WAS UNABLE TO SUBMIT THEM


Comments:
FOR THE CUST=DAVE STATED THAT IF THE CUST BROUGHT THEM IN T


Comments:
O HIM HE WOULD BE HAPPY TO SUBMIT THE RECEIPTS ON HIS BEHALF


Comments:
IRING AS TO THE DURATION THAT IT WOULD TAKE FOR HIM TO GET H


Comments:
IS MONEY BACK=CSR ADVISED CUST THAT I DIDN'T HAVE THAT INFOR


Comments:
MATION AVAILABLE THAT THE DLR WOULD HAVE A BETTER IDEA AS TO


Comments:
HOW LONG IT WOULD TAKE FOR FORD TO ISSUE THE CHECK TO THE D


Comments:
LR AND THE DLR TO THE CUST.*****CASE CLOSED*****


Comments:
MR SPINELLI MAILED HIS BIIL FOR REPLACEMENT OF TIRE VALVE ST


Comments:
EM REPLACMENT, EMERGENCY REPAIR SUBMIT FOR REIMBURSMENT OF $


Comments:
15.97 DELRAY LINCOLN REPLACED ALL THE OTHERS AFTER THAT REPA


Comments:
CCST REP JOLYNN X7225 REVIEWED CASE WITH SVC MGR DAVE AND AD


Comments:
VISED THAT CASE MUST REMAIN OPEN UNTIL CUSTOMER RECEIVES THE


Comments:
REIMBURSEMENT CHECK -- SVC MGR ADVISED THAT CUSTOMER SHOULD


Comments:
MR SPINELLI REFUND CHECK IS IN THE MAIL TODAY,$15.97


Comments:
CCST REP JOLYNN X7225 SPOKE WITH CUSTOMER NICHOLAS SPINELLI


Comments:
ON NUMBER 561-994-9599 AND ADVISED THAT REP IS MONITORING HI


Comments:
S CASE AT CUSTOMER SERVICE AND WANTED TO MAKE SURE THAT CUST


Comments:
OMER WAS AWARE THAT HIS CHECK WAS PUT IN THE MAIL YESTERDAY


Comments:
-- CUSTOMER ADVISED THAT HE WAS NOT AWARE OF THAT AND THANKE


Comments:
D REP -- REP ADVISED THAT REP WILL CALL CUSTOMER ON MONDAY A


Comments:
FTER NOON TO ENSURE THAT CUSTOMER RECEIVES THE CHECK -- CUST


Comments:
ON NUMBER 561-994-9599 AND CONFIRMED CUSTOMER RECEIVED AND C


Comments:
ASHED THE REIMBURSEMENT CHECK -- REP ADVISED CUSTOMER TO CAL


Comments:
L FORD IF NEEDED AGAIN IN THE FUTURE -- CUSTOMER ADVISED THA


Comments:
CUSTOMER SAID: -2 MONTHS AGO WIFE WAS DRIVING THE CAR ON THE


Comments:
INTERSTATE AND TIRE RIGHT FRONT STARTED GOING FLAT.-CUST ME


Comments:
T WIFE AND CHANGED TIRE THEN WENT TO DLR.-TIRE WAS IN THREE


Comments:
PIECES/TREAD AND 2 SIDEWALLS.-CUST ASKED DLR TO SPLIT COST A


Comments:
ND DLR WOULDN'T DO THAT AND STATED THAT THERE WAS NO APPAREN


Comments:
T BLOW OUT.-CUST STATED THERE WAS NO NAIL AND THAT IT WASN'T


Comments:
THIER FAULT.-CUST PAID FOR NEW TIRE BECAUSE DLR WOULDN'T HE


Comments:
LP WITH COST.-MONDAY CUST WAS DRIVING AND THEN THE LEFT REAR


Comments:
TIRE STARTED GOING FLAT./QUICKLY GOT TO A SERVICE STATION A


Comments:
ND THE TECH AT THE SERVICE STATION STATED THAT THE VALVE STE


Comments:
M WAS DRY ROTTED.-100 MILES LATER THE FRONT LEFT TIRE WENT F


Comments:
LAT AND CUST HAD TO GET ON THE SIDE TO THE APRON OF THE HIGH


Comments:
WAY/CUST CHANGED TIRE/GOT TO THE NEAREST TIRE PLACE CALLED J


Comments:
UST TIRES WHO STATED THE TIRE WAS DRY ROTTED AS WELL. AND CU


Comments:
ST HAD THE OTHER TIRE CHECKED THAT WAS LEFT.-1.TIRE AIR LOSS


Comments:
--2.DRY ROTTED TIRES-CUST SEEKING REIMBURSEMENT FOR THE 1ST


Comments:
TIRE HE HAD BROUGHT TO THE DLR.-$175.00 IS THE APPROX. COST


Comments:
FOR THIS CONCERN.-OC WELCH FORDDEALER SAID: -O C WELCH FORD


Comments:
LINCOLN MERCURY4920 INDEPENDENCE BLVD HARDEEVILLE, SC 29927T


Comments:
EL:(843) 288-0100--CUST SPOKE WITH THE S/MCRC ADVISED: BEFOR


Comments:
E WE CAN MAKE A DECISION REGARDING ANY FORD COVERAGE IT MUST


Comments:
BE REVIEWED BY A FORD/LINCOLN/MERCURY DEALERSHIP. I WOULD L


Comments:
IKE TO RESEARCH THIS SITUATION FURTHER ON YOUR BEHALF TO ENS


Comments:
URE YOUR REQUEST RECEIVES PROPER CONSIDERATION. IS THERE A T


Comments:
IME THAT IS MOST CONVENIENT FOR ME TO CONTACT YOU.*****DID N


Comments:
OT ADVISE CUST OF ABOVE*****-CANCELLED THE F/U AS THE DLR ST


Comments:
EVE CUMMINGS S/M CONTACTED CRC AGENT APARISIE DURING THE CAL


Comments:
L AND THE CONCERN WAS RESOLVED***-SPOKE WITH STEVE CUMMINGS


Comments:
S/M WHO STATED HE WILL HELP CUST AND IS WILLING TO WORK WITH


Comments:
THE CUST ON THE TIRE ISSUE.-STEVE S/M STATES CUST IS LOYAL


Comments:
AND A GREAT CUST AND THAT HE WOULD HAVE HELPED IF THE DLR WA


Comments:
S ALLOWED TO SUBMIT A PO5 OR PO1 BUT THEY NO LONGER CAN DO S


Comments:
O.--ADVISED CUST OF STEVE CUMMINGS WANTING TO HELP AND RE-DI


Comments:
RECTED CUST BACK TO THE DLR/TRANSFERRED CUST TO THE DLR.-ADV


Comments:
ISED CUST THAT STEVE CUMMINGS S/M DID NOT KNOW OF THE OTHER


Comments:
TWO TIRES THAT FAILED AND WILL CERTAINLY RESEARCH THIS SITUA


Comments:
TION FURTHER FOR THE CUST AS WELL AS SUBMIT HIS RECIEPTS FOR


Comments:
CUSTOMER SAID: -NONE-DEALER SAID: O C WELCH FORD LINCOLN MER


Comments:
CURY4920 INDEPENDENCE BLVD HARDEEVILLE, SC 29927TEL:(843) 28


Comments:
8-0100--STEVE CUMMINGS S/M IS WHO CUST SPEAKS WITH.


Comments:
I HAVE SEEN ONE OTHER VEHICLE WITH DRY ROTTED VALVE STEMS.


Comments:
A 2007 EDGE SO I BELIEVE THE CUSTOMERS CLAIM.  UNFORTUNATELY


Comments:
I CANNOT DO A P05 GOODWILL CLAIM ON TIRES OR A REFUND TO MI


Comments:
SC 82 SINCE 04/08.  I BELIEVE WE SHOULD REFUND THE CUSTOMER.


Comments:
CCS SENETHA EXT 7286  -OBC TO DLR SPOKE WITH STEVE S/D   -S/


Comments:
D ADVISED THAT HE IS WAITING ON CUST TO BRING RECEIPTS FOR T


Comments:
IRE STEMS THAT HE HAD TO REPLACE BECAUSE THEY DRY ROTTED AND


Comments:
S/D FEELS IT MAY BE POSSIBILITY THAT REIMBURSEMENT SHOULD B


Comments:
E DONE   -CCS WILL MONITOR AND F/U WITH DLR ON 7-28


Comments:
CCS SENETHA EXT 7286  -OBC TO DLR SPOKE WITH STEVE S/D  -S/D


Comments:
ADVISED HE WAS WAITING ON ME AND Z/M TO SEE IF ASSISTANCE C


Comments:
D ADVISED THAT TIRES STEMS APPEAR TO HAVE BEEN A DEFECT AND


Comments:
HE WILL FIND OUT HOW MUCH THEY COSTED AND WE WILL REVIEW


Comments:
CCS SENETHA EXT 7286  -OBC TO DLR SPOKE TO STEVE S/D   -S/D


Comments:
ADVISED AMOUNT OF ASSISTANCE IS $130.50   AND RO NUMBER IS 1


Comments:
533     -CCS AUTHORIZING REIMBURSEMENT FOR $130.50


Comments:
ADVISED HE WILL CONTACT CUST TO ADVISED THAT REIMBURSEMENT


Comments:
WILL BE GIVEN AND S/D IS GOING TO SUBMIT FOR IT


Comments:
CCS SENETHA EXT 7286  -OBC TO DLR LEFT VM FOR STEVE S/M TO U


Comments:
PDATE CASE FOR NEXT STEPS AND TO SEE WHEN HE WAS GOING TO AP


Comments:
CCS SENETHA EXT 7286  -OBC TO DLR LEFT VM FOR STEVE S/D TO C


Comments:
ALL OR UPDATE CUDL WITH INFO ON REIMBURSEMENT


Comments:
CCS SENETHA EXT 7286   -CCS SPOKE WITH STEVE ON 8-11 AND LEF


Comments:
T VM TODAY IN REGARDS TO AWA BEING MAILED TO CUST AND FOR UP


Comments:
D ADVISED THAT REIMBURSEMENT HAS BEEN MAILED TO DAY AND CUST


Comments:
WAS CONTACTED AND ADVISED  -S/D ADVISED HE ALSO VERIFIED CO


Comments:
RRECT MAILING DATE WITH CUST   -CCS WILL F/U WITH CUST  8-18


Comments:
CCS SENETHA EXT 7286 INITIAL CASE CONTACT ALL APPRORIATE RES


Comments:
OURCES HAVE ALREADY BEEN REVIEWED.=== RESOURCES INCLUDE OASI


Comments:
S, CUDL HISTORICS, GCQIS, AND AWS==-OBC TO CUST AT 843836505


Comments:
3  -CCS ADVISED CUST THAT I WAS CALLING TO VERIFY RECEIPT OF


Comments:
REIMBURSEMENT    -CCS WAS ADVISED THEY RECEIVED CHECK TODAY


Comments:
-CCS ADVISED CUST THAT I JUST WANTED TO MAKE SURE RECEIVED


Comments:
FOR PARTIAL REIMBURSEMENT  -NO OTHER AWA AVAILABLE AT THIS


Comments:
TIME   -NO FURTHER CCS ACTION NECESSARY  -CASE CLOSED


Comments:
CUSTOMER SAID: 1. WIFE WAS DRIVING CAR AND GOT FLAT TIRE-CAL


Comments:
LED TRIPLE A AND THEY SHOWED HER WHY SHE GOT A FLAT-LOOKED A


Comments:
T THE OTHER TIRES AND NOTICED THAT THEY WERE ALL CRACKING IN


Comments:
THE SAME POLACE-TIRES AIR STEM ARE CRACKING-$165 TO REPLACE


Comments:
1 TIRE STEM NOW 2 OTHER TIRES ARE NOW CRACKING-CONTINENTAL


Comments:
IS THE TIRE MANUFACTURER-DID NOT GO TO DLR TO GET THE FIRST


Comments:
TIRE REPLACED-VEH IS AT HOMEDEALER SAID: NONECRC ADVISED: BE


Comments:
FORE WE CAN MAKE A DECISION REGARDING ANY FORD WARRANTY OR E


Comments:
SP COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DE


Comments:
ALERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AND DETERMIN


Comments:
E WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR ESP


Comments:
COVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT


Comments:
A FORD/LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBILIT


Comments:
Y OF THE CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS


Comments:
TO MAKE AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO HAV


Comments:
E YOUR VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQUIR


Comments:
ED FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.LIVERM


Comments:
ORE FORD2266 KITTYHAWK RD. LIVERMORE, CA 94551TEL:(925) 294-


Comments:
CUSTOMER SAID: 1.TIRE -STATES IT WENT FLAT -STATES RIGHT REA


Comments:
R TIRE -STATES A WEEK AGO -STATES CALLED AAA-STATES AND ALSO


Comments:
REPAIRED TIRES VALVE STEM-STATES HAS BEEN READING INFORMATI


Comments:
ON IN AN ARTICLE -STATES THIS SEEMS TO BE A CONCERN -STATES


Comments:
DID NOT CONTACT FMC ROADSIDE WHEN THIS HAPPEN -STATES DID NO


Comments:
T CONTACT DLR AT THAT TIME EITHER-HAS NEVER HAD THIS CONCERN


Comments:
IN HIS LIFE =CUST SEEKING FOR OTHER TIRES TO BE LOOKED AT A


Comments:
ND SEE IF OTHER HAVE CONCERNDEALER SAID: STEVEN'S FORD LINCO


Comments:
LN-MERCURY507 ROUTE 112 PATCHOGUE, NY 11772TEL:(631) 475-113


Comments:
3CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFORMED


Comments:
/M AT YOUR SERVICING DEALERSHIP.==ADVISED CUST WE CAN NOT AD


Comments:
DRESS A CONCERN THAT IS NOT THERE ==ADVISED CAN NOT SPEAK ON


Comments:
SOMETHING THAT HAS NOT HAPPEN ==ADVISED BEST THING TO DO IS


Comments:
CONTACT A FLM DLR WHEN HE IS HAVING A CONCERN  WITH  VEH ==


Comments:
ADVISED THAT NOTIFY'S FMC AND DLR THAT THERE IS A CONCERN ==


Comments:
ADVISED CUST CAN ONLY ADDRESS A PRESENT CONCERN ==ADVISED IF


Comments:
HE WANTS DLR TO CHK ALL OTHER TIRES THAT COULD BE HIS RESPO


Comments:
CUSTOMER SAID: -PROBLEM1)TIRE BLOW OUT DRIVER'S SIDE REAR-NO


Comments:
NAILS OR ANY WEAR ON VEH$52 COST TO CUST-JUNE 16 082) MONTH


Comments:
LATER TWO FRONT TIRES KEEP LOSING AIR-BROUGHT INTO DLR AGAI


Comments:
N-ADVISED THAT TIRES NEED TO BE INFLATED AND DEFLATED DUE TO


Comments:
WEATHER-A WEEK LATER JULY 15TH-ALL FOUR TIRES ARE NOW DRY R


Comments:
OTTED CALL DLR-DLR GAVE RENTAL AND REPAIRED ONLY TWO FRONT T


Comments:
IRES-VALVE STEM ISSUE SEEN ON TV-PASSENGER REAR TIRE NOT CHE


Comments:
CKED TO SEE IF DEFECTIVE -WWW.NEWSOMELAW.COM WEBSITE SHOWING


Comments:
DEFECTS WITH THIS TIRE-CUST HAS VALVE STEM #4 TR414-CALLING


Comments:
TODAY DLR DID NOT SERVICE CUST AS THEY SHOULD HAVE-WANTS TH


Comments:
IS DOCUMENTED FEELS THIS  IS A SAFETY ISSUE-FEELS SHE IS LUC


Comments:
KY TO HAVE A SENSOR ON HER WHEELS--QUICK LUBE CHANGED ALL FO


Comments:
UR STEMS FOR CUSTOMER TODAY-TRUCK STEMS WERE ON HER VEH-CUST


Comments:
HAS RECEIPTS FOR ALL WORKDEALER SAID: BRINSON FORD LINCOLN-


Comments:
MERCURY OF ATHENS2970 STATE HIGHWAY 31 EAST ATHENS, TX 75752


Comments:
TEL:(903) 676-5200-SM BLAIRCRC ADVISED: BASED UPON YOUR REQU


Comments:
EST I HAVE DOCUMENTED YOUR COMMENTS. THANKS FOR CALLING FORD


Comments:
MOTOR COMPANY.-ADVISED CUST TO KEEP RECEIPTS AND THAT IS BE


Comments:
CUSTOMER SAID: -INDICATOR CAME ON BECAUSE TIRE TIRE PRESSURE


Comments:
KEPT GOING DOWN-VALVE STEM COULD BE WIGGLED AND WAS LEAKING


Comments:
-TOOK VEH TO DLR ON 08-05-2008-DIAGNOSIS WAS A VALVE STEM IS


Comments:
SPLIT AND THE OTHER ONES DID NOT LOOK TO GOOD ANYMORE EITHE


Comments:
R-CHARGING CUST 55 DOLLARS TO REPLACE THE VALVE STEMS-FEELS


Comments:
SHE SHOULD NOT HAVE TO PAY FOR THIS REPAIR AS VEH IS BRAND N


Comments:
EW AND STILL WITHIN BTBDEALER SAID: -BILL TALLEY FORD INC.51


Comments:
10 S. LABURNUM AVE. RICHMOND, VA 23231TEL:(800) 260-5082FAX:


Comments:
6CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFORMED


Comments:
/M AT YOUR SERVICING DEALERSHIP.-DID NOT ADV CUST OF TEH ABO


Comments:
VE-ADV CUST THAT CRC TALKED TO HER S/A AND THAT DLR WILL TAK


Comments:
E CARE OF REPAIR COST FOR HER UBNDER WARRANTY***OBC TO DLR**


Comments:
*-S/A TERRY-3 VALVE STEMS HAVE TO BE REPLACED -55 DOLLAR FOR


Comments:
REPAIR (16.50 PER VALVE + 2 DOLLAR TAX-WILL DO REPAIR UNDER


Comments:
WARRANTY FOR CUST AND CUST WILL NOT HAVE TO PAY ANYTHING


Comments:
CUSTOMER SAID: -PURCHASED VEH OCTOBER 2007-BELIEVES VEH HAVE


Comments:
FAULTY STEMS-ALL STEMS HAVE 4 TO 5 CRACKS ALL AWAY AROUND-L


Comments:
EFT BACK AND RIGHT FRONT TIRES WERE LOSING AIR-HAS TO KEEP B


Comments:
LOWING UP THE TIRES ONCE OR TWICE A WEEK-NOTICED ON THE NEWS


Comments:
THIS WEEK STATING PEOPLE ARE GETTING KILLED DUE TO FAULTY S


Comments:
TEMS WHICH WERE MADE IN CHINA-TIRE WEIGHT WAS 20 AND ALL THE


Comments:
WAY DOWN TO 10-TOOK VEH INTO KENLY FORD 3-5 MONTHS AGO-CUST


Comments:
HAS VEH CURRENTLY-WILL REPLACE THE STEMS HIMSELF AND FORWAR


Comments:
D REPAIR BILL TO FORD-SEEKING FINANCIAL ASSISTANCE TOWARDS R


Comments:
EPAIRDEALER SAID: KENLY FORD INC500 SOUTH GARDNER AVE KENLY,


Comments:
NC 27542TEL:(919) 284-3123-SPOKE TO MR. LOOPER SALES MANAGE


Comments:
R-UNABLE TO DO ANYTHING ABOUT TIRES LEAKING DOWNCRC ADVISED:


Comments:
BEFORE WE CAN MAKE A DECISION REGARDING ANY FORD COVERAGE I


Comments:
T MUST BE REVIEWED BY A FORD/LINCOLN/MERCURY DEALERSHIP SO T


Comments:
HAT HAVE THE OPPORTUNITY TO INSPECT THE VEHICLE AND DETERMIN


Comments:
E WHAT IS WRONG WITH THE VEHICLE. ANY REPAIR OR SERVICES NOT


Comments:
COMPLETED AT A FORD/LINCOLN/MERCURY DEALERSHIP WOULD BE THE


Comments:
RESPONSIBILITY OF THE CUSTOMER.-ADVISED CUST ABOVE-ADVISED


Comments:
CUST OF NO OPEN RECALLS ON VEH-ADVISED CUST TO CK ON WWW.GEN


Comments:
UINESERVICE.COM FOR RECALLS AND DLRS-CUST HAS NO ACCESS TO A


Comments:
COMPUTER-PROVIDED CUST WITH REF NUMBER REGARDING CASE 13294


Comments:
32498**OBC TO DLR**-SPOKE TO ASHLEY S/A-S/M IS OUT OF TOWN A


Comments:
ND THERE'S NO S/M AT DLR-NO TICKET WAS MADE FOR CONCERN-VEH


Comments:
HAS ONLY BEEN AT DLR A COUPLE OF TIMES FOR REGULAR MAINTENAN


Comments:
CE ONLY-7/21/08 WITH 28,427 MILES FOR AN OIL CHANGE AND INSP


Comments:
ECTION-5/16/08 AT 23,000 MILES FOR AN OIL CHANGE AND INSPECT


Comments:
ION-3/26/08 AT 20,424 MILES REGULAR MAINTENANCE


Comments:
CUSTOMER SAID: -2007 FORD EDGE WITH 14,400 MILES.-08/14/08:


Comments:
WAS DRIVING UNDER NORMAL CONDITIONS WHEN THE TIRE WENT FLAT.


Comments:
-IMEDIATELY CONTACTED AMERICAN EXPRESS & HAS BEEN REIMBURSED


Comments:
FOR THE TIRE CHANGING COST.-ASKED THE TOW DRIVER WHO WAS TH


Comments:
E CLOSET (SHOP) THAT HE COULD DRIVE HIS CAR TO FOR SERVICE.-


Comments:
MOSSBROOKS WAS THE NEAREST THAT HE COULD DRIVE TO.-FLAT HAPP


Comments:
ENED LATE IN THE AFTERNOON.-HE DID NOT TAKE VEH TO OR CONTAC


Comments:
T A FLM DLRSHP BECAUSE HE WAS NOT SURE IF THEY'D BE OPEN.-PU


Comments:
RCHASED VEH FROM OASIS FORD.-DID NOT PURCHASE VEH FROM KINDL


Comments:
E FORD BUT HAS HAD SERVICES PERFORMED THERE.-MECHANIC SAID T


Comments:
HAT THE OTHER 3 TIRE VALVES WERE ALSO DEFECTIVE.-MECHANIC AD


Comments:
V TO REPLACE THE OTHER TIRES AS THEY WOULD BE FLAT TOO.-HE H


Comments:
AD ALL 4 TIRES REPLACED.-HE DOES NOT HAVE THE TIRES BUT HAS


Comments:
THE DEFECTIVE VALVES IF ANYONE NEEDS TO SEE THEM.-DOES NOT F


Comments:
EEL THAT THIS IS AN ISSUE WITH THE DLRSHP BUT RATHER AN ISSU


Comments:
E WITH FORD.-HAS PURSCHASE MANY NEW FORD VEHS OVER THE RECEN


Comments:
T YEARS.-SEEKING REIMBURSEMENT OF THE TIRES.----------------


Comments:
----IS A LOYAL FORD BUYER.DEALER SAID: -NONE.CRC ADVISED: BE


Comments:
FORE WE CAN MAKE A DECISION REGARDING ANY FORD COVERAGE IT M


Comments:
UST BE REVIEWED BY A FORD/LINCOLN/MERCURY DEALERSHIP. I WOUL


Comments:
D LIKE TO RESEARCH THIS SITUATION FURTHER ON YOUR BEHALF TO


Comments:
A TIME THAT IS MOST CONVENIENT FOR ME TO CONTACT YOU.-------


Comments:
-----------OBC TO 609-536-2329, -ADV THAT OUR RECORDS INDICA


Comments:
TE THAT YOU CONTACTED THE CRC VIA EMAIL ON 9/2/08, SEEKING T


Comments:
IRE REIMBURSEMENT FOR YOUR 2007 FORD EDGE (2FMDK49C07BA70733


Comments:
).-UNFORTUNATELY, BECAUSE THE REPAIR WAS PERFORMED AT AN IND


Comments:
EPENDANT SHOP, WE ARE UNABLE TO PROVIDE REIMBURSEMENT FOR TH


Comments:
E REPAIR.-ADV THAT WE WILL CONTACT THE FLM DLR TO SEE IF THE


Comments:
RECEIPTS CAN BE SUBMITTED FOR REIMBURSEMENT.-ADV THAT I WIL


Comments:
-- CCST CLOSING CONTACT AS CUST HAS BEEN ADVISED OF RESOLUTI


Comments:
CUSTOMER SAID: -THOUGHT THAT IT WAS ONLY A FLAT TIRE.-NOW RE


Comments:
ALIZES THAT THE CONCERN WAS MUCH MORE.-AT THE TIME, HE DID N


Comments:
OT HAVE CHANCE TO THINK ABOUT HAVING THE VEH DIAGNOSED BY A


Comments:
FLM DLR.-IS NOT SATISFIED WITH THE ANSWER THAT FORD IS NOT R


Comments:
EIMBURSING THE TIRES BECAUSE THE FLM DLRS DID NOT HAVE THE C


Comments:
HANCE TO LOOK AT THEM-CAN CLEARLY SEE THAT THE TIRES DID NOT


Comments:
NEED TO BE DIAGNOSED TO SEE THAT THE VALVE STEMS ARE DEFECT


Comments:
IVE.-DOES NOT HAVE THE TIRES BUT STILL HAS THE VALVE STEMS &


Comments:
CAN SHOW THEM.-INQUIRED WHERE ELSE AND WHO ELSE HE CAN CONT


Comments:
ACT TO HAVE HIS CONCERN ADDRESSED.DEALER SAID: -NONE.CRC ADV


Comments:
E FOR YOUR REIMBURSEMENT REQUEST.-ADV THAT THE FORD 3/36 BTB


Comments:
WARRANTY WILL PROVIDE FOR REPLACEMENT OF TIRES FOR DEFECTS


Comments:
IN MATERIALS USED OR POOR WORKMANSHIP.-UNFORTUNATELY, BECAUS


Comments:
E THE TIRE REPAIRS WERE PERFORMED AT AN INDEPENDANT SHOP, WE


Comments:
ARE UNABLE TO PROVIDE REIMBURSEMENT FOR THE REPLACEMENTS, A


Comments:
S OUR FLM TECHNICIANS WERE NOT ABLE TO DIAGNOSE THE TIRE CON


Comments:
CERNS.-ADV THAT THIS DECISION IS BECAUSE OUR FLM TECHNICIANS


Comments:
DID NOT DIGNOSE WHETHER THE TIRES WERE DEFECTIVE.-ADV THAT


Comments:
MAYBE HE CAN SHOW THE STEMS TO THE DLR & SEE IF ANYTHING CAN


Comments:
CUSTOMER SAID: 1. WHILE DRIVING LEFT WHEEL HAD BLOWN OUT=FOU


Comments:
ND THE VALUE STEAM WAS BROKEN=NOTICED THE SAME CONCERN IN TH


Comments:
E OTHER TIRE=VEH IS AT THE DLRSHIP AT THIS TIME=DLRSHIP WILL


Comments:
NOT LOOK INTO THE TIRE CONCERN WITH THE OTHER 3 VALUE STEAM


Comments:
S=CUST HAS HANKOOK TIRES=ORGINAL TIRES FROM WHEN THE CUST BO


Comments:
UGHT THE VEH VEH HAS ABOUT 30000=WAS ADVISED BY THE DLRSHIP


Comments:
SINCE THE TIRE WAS PATCHDEALER SAID: BILLINGSLEY FORD LINCOL


Comments:
N MERCURY3804 WEST BROADWAY ARDMORE, OK 73401TEL:(580) 226-3


Comments:
300CRC ADVISED: WARRANTY COVERAGE IS LIMITED TO DEFECTS OCCU


Comments:
RRING UNDER NORMAL USE OF THE VEHICLE DURING THE WARRANTY CO


Comments:
VERAGE PERIOD; AND CAN BE VOIDED IF THE VEHICLE IS ABUSED OR


Comments:
IMPROPERLY MAINTAINED.  IT HAS BEEN DETERMINED BY YOUR DEAL


Comments:
ERSHIP THAT THIS FAILURE DID NOT OCCUR DUE TO A WARRANTABLE


Comments:
FACTORY DEFECT.  WE WOULD SUPPORT THE DECISION OF OUR DEALER


Comments:
SHIP WHO HAS INSPECTED YOUR VEHICLE; YOU WOULD BE RESPONSIBL


Comments:
E FOR ALL COSTS ASSOCIATED WITH THIS ISSUE.CUST WAS ADVISED


Comments:
OF THE RESOLUTION=CUST WAS ADVISED THAT FMC DOES NOT MAKE TH


Comments:
E THE STEAM VALES=CUST WAS PROVED THE NUMBER OF HANKOOK==OBC


Comments:
TO DLRSHIPSUSIE=CHECK THE VALUE STEAMS=FOUND TO BE FINE=THE


Comments:
LEFT FRONT WAS BROKEN=FOUND ANOTHER PATCH ON THE INSIDE OF


Comments:
CUSTOMER SAID: ~CUST HAD A PROBLEM WITH THE VALVE STEM BEING


Comments:
CRACKED ~CUST IS NOT SURE IF THIS IS A RECALL OR ANYTHING B


Comments:
UT WANTED TO REPORT IT AND HANDLE IT APPROPRIATELY ~CUST HAD


Comments:
IT REPLACED IT ALREADY JUST WANTS TO MAKE FOR AWARE OF THE


Comments:
CONCERN ~CUST TIRE WAS FLAT FLAT AND KEPT TRYING TO PUT AIR


Comments:
IN IT AND IT WOULDNT WORK ~CUST CALLED ROADSIDE TO PUT THE S


Comments:
PARE ON ~TOOK VEH TO A DISCOUNT TIRE PLACE DOWN THE ROAD A F


Comments:
EW MONTHS AGO ~GARAGE REPLACED ALL TIRE STEMS BECAUSE IT WAS


Comments:
A MANUFACTURER DEFECT ~REPAIR WAS FREE ~CUST WORKS FOR FORD


Comments:
CREDIT IN SOUTH CAROLINA IN THE GREENVILLE BUILDING~CUST SE


Comments:
EKING TO DOC. FEEDBACKCRC ADVISED: BASED UPON YOUR REQUEST I


Comments:
HAVE DOCUMENTED YOUR COMMENTS. THANKS FOR CALLING FORD MOTO


Comments:
R COMPANY.~ADVISED CUST ABOVE INFORMATION ~ADVISED CUST THAT


Comments:
EVERYONE IN FORD SEE'S THIS INFORMATION AND ITS POPULATED T


Comments:
O THE NHTSA FOR ALL THE CONCERN TO DETERMINE IF THIS WILL BE


Comments:
CUSTOMER SAID: -TIRE VALVE STEMS WERE ALL BAD-TIRES WERE LOO


Comments:
SING AIR-DLR STATED THAT THE PRESSURE WAS JUST LOW AND FILLE


Comments:
D THE AIR BACK UP-PRESSURE DOWN AGAIN IN 2 DAYS-CUST TOOK VE


Comments:
H TO GOODYEAR AND WAS TOLD THAT THE VALVE STEMS WERE BAD AND


Comments:
ALL 4 WERE REPLACED-THIS OCCURED IN MAY 2008-CUST SEEKING I


Comments:
NFORMATION AND DOCUMENTATIONDEALER SAID: FAIRWAY FORD INC232


Comments:
3 LAURENS ROAD GREENVILLE, SC 29607TEL:(864) 242-5060CRC ADV


Comments:
ISED: BASED UPON YOUR REQUEST I HAVE DOCUMENTED YOUR COMMENT


Comments:
S. THANKS FOR CALLING FORD MOTOR COMPANY.CRC ADVISED CUST OF


Comments:
CUSTOMER SAID: *NEGATIVE FEEDBACK*=TREATED BADLY BY THE DLRS


Comments:
HP ABOUT HER SERVICES=HAD AN EMERGENCY REPAIR DONE AT A UNIO


Comments:
N 76 GAS STATION(INDEPENDENT FACILITY) ON 8/3/08 =CUST HAD A


Comments:
VALVE STEM REPLACED=1. ELECTRICAL-INSTRUMENT DISPLAY-ELECTR


Comments:
IC-AIR PRESSURE=SEEKING TO ADDRESS THE FEEDBACK WITH FORD=WA


Comments:
S WORKING WITH S/A LISA IN QUICK LANE =WHAT WAS UPSETTING IS


Comments:
I WENT TO THE DLRSHP ON THREE DIFFERENT OCCASIONS AND THE T


Comments:
HIRD TIME, THE CUST WAS TOLD TO GET A RECEIPT=WANTED TO KNOW


Comments:
WHY SHE WASN'T ADVISED THE 1ST TIME GOING TO THE DLRSHPDEAL


Comments:
ER SAID: =NONECRC ADVISED: THANK YOU FOR PROVIDING FORD MOTO


Comments:
R COMPANY WITH FEEDBACK; YOUR OPINIONS ARE VALUABLE TO US.


Comments:
I HAVE DOCUMENTED YOUR COMMENTS AND THE INFORMATION YOU PROV


Comments:
IDED REGARDING YOUR EXPERIENCE AT THE DEALERSHIP.  THIS INFO


Comments:
RMATION WILL BE FORWARDED TO THE CUSTOMER RELATIONS MANAGER


Comments:
AT THE DEALERSHIP FOR THEIR REVIEW AND CONSIDERATION.  ONCE


Comments:
AGAIN, THANK YOU FOR TAKING THE TIME TO LET US KNOW HOW YOU


Comments:
FEEL ABOUT THE SERVICES PROVIDED BY THE DEALERSHIP.=GAVE HER


Comments:
THE DETAILS OF HER PREMIUM MAINTENANCE PLAN=THE NAME OF THE


Comments:
CCS CHRIS MILLER X7062 -- OBC TO DLR, LEFT V/M REQUESTING UP


Comments:
SPOKE TO MR. COBERT; ADVISED HIM VALVE STEM NOT COVERED UNDE


Comments:
R WARRANTY; APOLOGIZED FOR WIFE'S EXPERIENCE AT DEALERSHIP.


Comments:
MR. COBERT IS A REGULAR CUSTOMER AND UNDER THE CIRCUMSTANCE


Comments:
S UNDERSTANDS AND IS SATISFIED WITH THE RESPONSE.


Comments:
CCS CHRIS MILLER X7062 -- OBC TO CUST @ 925-458-2486.  ADVIS


Comments:
ED FEEDBACK HAS BEEN DOCUMENTED AND REVIEWED WITH DLR'S MANA


Comments:
GEMENT.  ADVISED TO CONTACT CRC WITH FUTURE QUESTIONS/CONCER


Comments:
CUSTOMER SAID: 1. LOW TIRE PRESSURE INDICATER -HAS COME ON A


Comments:
T LEAST 5 TIMES IN THE PAST YEAR-DLR SAYS THIS HAPPENS WHEN


Comments:
THE TEMPERATURE OUTSIDE CHANGES AND THE TIRE PRESSURE GOES B


Comments:
ELOW 34LBS-FOUND A STEM LEAK IN THE TIRE-ALL 4 TIRES ARE AT


Comments:
30 LBS BUT HAS  BEEN FILLED AT 35LBS BY DLRDEALER SAID: -DLR


Comments:
SAYS THIS HAPPENS WHEN THE TEMPERATURE OUTSIDE CHANGES AND


Comments:
THE TIRE PRESSURE GOES BELOW 34LBSBREDEMANN FORD IN GLENVIEW


Comments:
2038 WAUKEGAN ROAD GLENVIEW, IL 60025TEL:(847) 998-4000S/A M


Comments:
ICHAELCRC ADVISED: ACCORDING TO YOUR DEALERSHIP'ASSESSMENT Y


Comments:
OUR VEHICLE IS OPERATING WITHIN FORD SPECIFICATIONS.  YOUR L


Comments:
OCAL FORD/LINCOLN DEALERSHIP HAS FACTORY-TRAINED TECHNICIANS


Comments:
, THE MOST CURRENT ENGINEERING SERVICE INFORMATION, AND THE


Comments:
SPECIALIZED EQUIPMENT REQUIRED TO RESOLVE YOUR VEHICLE CONCE


Comments:
RNS.  WE CONCUR WITH THE DEALERSHIP ASSESSMENT.  IF YOU REQU


Comments:
IRE FURTHER EXPLANATION OR THE CONDITION CHANGES, PLEASE SPE


Comments:
AK WITH YOUR SERVICE MANAGER.BREDEMANN FORD IN GLENVIEW2038


Comments:
WAUKEGAN ROAD GLENVIEW, IL 60025TEL:(847) 998-4000S/A MICHAE


Comments:
L-RIGHT REAR HAD A BAD STEM CAUSING THE PRESSURE TO LEAK BUT


Comments:
OTHER TIRES ARE FINE-THEY ARE COMPUTER MONITORED THEN AND T


Comments:
HEY ARE EXACTLY WHERE THEY SHOULD BE-COMMON PROBLEM IN THE A


Comments:
REA WITH THE DRASTIC CHANGE IN TEMPERATURE-SOME PEOPLE HAVE


Comments:
STARTED USING NITROGEN TO SOLVE THIS PROBLEM BUT ITS EXPENSI


Comments:
VE AND DLR DOESN'T USE THIS-CUST BEEN COMING IN FOR THIS PRO


Comments:
CUSTOMER SAID: -WAS TRAVELING WHEN FLOODING HAPPENED TIRES W


Comments:
ERE LOW, HAD LOW TIRE PRESSURE LIGHT FLASHED, 9/12/08-STOPPE


Comments:
D AT A STATION SAID VALVE WAS BROKE-HAPPENED AT 7:00 PM , NO


Comments:
WHERE TO FIX IT-GOT TO SEARS AND ONE TIRE WAS COMPLETELY FL


Comments:
AT, THE FRONT DRIVER WAS FLAT WHEN THEY SAID ALL 4 VALVES WE


Comments:
RE BROKEN, SEARS SAID THERE WAS A RECALL-THEY REPLACED 3 VAL


Comments:
VE STEAMS 1 WAS OK-WAS THERE A RECALL WHY DID THEY NOT GET A


Comments:
LETTER ABOUT THE RECALL-HAS NOT CONTACTED THE DLR YET-CUST


Comments:
IS SEEKING RECALL INFO AND SHOULD BE REIMBURSED FOR THERE CO


Comments:
ST AS 3 VALVE STEAMS SHOULD NOT HAVE GONE AT THE SAME TIME I


Comments:
T DOES NOT MAKE SENSE-VEH IS FIXED AND WITH CUSTDEALER SAID:


Comments:
BILL KAY FORD, INC.14633 SOUTH CICERO AVE. MIDLOTHIAN, IL 6


Comments:
0445TEL:(708) 388-3000CRC ADVISED: AFTER DISCUSSING YOUR SIT


Comments:
UATION WITH YOUR SERVICE MANAGER (PROVIDE NAME), HE/SHE HAS


Comments:
AGREED TO REVIEW YOUR REQUEST. PLEASE SPEAK WITH  (NAME OF S


Comments:
ERVICE MANAGER) TO REVIEW THE DETAILS.--OBC TO DLR SPOKE WIT


Comments:
H S/M BRIAN -ADVISED DLR LTV= A/Z PLAN-OPEN TILL 7 PM ON FRI


Comments:
DAY AND SAT 8-5 -WAS HERE IN JUNE FOR A NAIL IN TIRE AND DLR


Comments:
CHANGED VALVE STEAM -WOULD HAVE HAD TO GO TO A FORD DLR-CUS


Comments:
T HAS REPLACED A FEW TIRES ON VEH ALREADY-FOUND ONE SCREW AN


Comments:
D ONE NAIL-DLR SAYS THEY WERE OPEN -IT SHOULD HAVE GONE TO D


Comments:
LR -IF SHE WANTS TO HAVE HE R BRING THE PAPER WORK IN TO ME


Comments:
AND I WILL REVIEW, BUT AS IT STANDS NOW THERE WOULD BE NO AS


Comments:
SISTANCE AS WE HAVE ALREADY HELPED HER AND WE WERE OPEN---AD


Comments:
VISED CUST TO TAKE RECEIPTS TO DLR FOR REVIEW


Comments:
CUSTOMER HAS NOT RETURNED WITH RECEIPTS FOR REVIEW.


Comments:
CUSTOMER WAS TO BRING RECEIPTS IN FOR FAILED VALVE STEM REPA


Comments:
IR. AS TO DATE CUSTOMER HAS PROVIDED RECEIPT COPIES. ATTEMPT


Comments:
ED TO CONTACT CUSTOMER WAS UNSUCCESSFUL. NOTE: THERE IS NOT


Comments:
ANY CUURENT RECALL THRU FORD MOTOR COMPANY ON VALVE STEMS. C


Comments:
USTOMER HAS BEEN ADVISED IN PRIOR PHONE CONVERSATION THAT TI


Comments:
RES ARE NOT COVERED FOR ROAD HAZZARDS SUCH AS NAILS OR SCREW


Comments:
-- CCS RALPH PEREZ X-7436-- REP CLOSING CASE PER DLR COMMENT


Comments:
S.-- NO FURTHER ACTION REQUIRED-- CASE CLOSED


Comments:
CUSTOMER SAID: -STATES HE WAS DRIVING FOR ABOUT 2 HOURS FROM


Comments:
DALLAS, TX TO HOUSTON, TX WHEN HE NOTICED THE LOW TIRE PRES


Comments:
SURE INDICATOR CAME ON-CUST HAD A FLAT TIRE-DIDN'T RUN OVER


Comments:
ANYTHING IN ROAD-CUST PULLED OVER TO GET FUEL AND TO PUMP LE


Comments:
FT FRONT TIRE-TOOK TIRE TO WAL-MART ON 9/28/08 (SUNDAY)-WAL-


Comments:
MART REPLACED THE VALVE STEM-WANTS TO KNOW IF VALVE STEM IS


Comments:
COVERED UNDER FACTORY WARR-COST FOR REPAIR WAS $10.87-VEH DR


Comments:
IVES OKAY-HASN'T CONTACTED AC COLLINS FORD YET ABOUT REIMBUR


Comments:
SEMENT-SEEKING REIMBURSEMENT FROM FORD IN THE AMOUNT OF $10.


Comments:
87DEALER SAID: A C COLLINS FORD INC4242 E SAM HOUSTON PARKWA


Comments:
Y, SOUTH PASADENA, TX 77505TEL:(800) 681-8953CRC ADVISED: "I


Comments:
WAS UNABLE TO REACH THE SERVICE MANAGER. I AM DOCUMENTING Y


Comments:
OUR CONCERNS AND YOUR INFORMATION WILL BE SENT TO YOUR DEALE


Comments:
RSHIP.   YOUR SERVICE MANAGER  IS IN THE BEST POSITION TO AS


Comments:
SIST AND SHOULD CONTACT YOU WITHIN 4 BUSINESS DAYS."-ADV CUS


Comments:
T ABOVE-ADV CUST OF NO OPEN RECALLS ON VEH-REFERRED CUST TO


Comments:
DLR FOR MORE INFORMATION-ADVISED CUST TO CK ON WWW.GENUINESE


Comments:
RVICE.COM FOR RECALLS AND DLRS-PROVIDED CUST WITH REF NUMBER


Comments:
CRC ADVISED: A C COLLINS FORD INC4242 E SAM HOUSTON PARKWAY,


Comments:
SOUTH PASADENA, TX 77505TEL:(800) 681-8953**OBC TO DLR**-S/


Comments:
SER MGR CALLED CUSTOMER AND ASKED HIM IF HE WOULD SEND IN HI


Comments:
S RECEIPT TO THE DEALERSHIP SO THAT THE DEALERSHIP COULD REQ


Comments:
CCS KATHY X 7-034 PER DLRSHP COMMENTS, PROCESSING REFUND FOR


Comments:
CUSTOMER SAID: - CUST HAS REPLACED 3 TIRE VALVE STEMS AT DIF


Comments:
FERENT TIMES- LAST ONE WAS 10/13/08- CUST SAW SOMETHING ON T


Comments:
HE NEWS ABOUT DEFECTIVE TIRE VALVE STEMS- CUST HAS VEH- VEH


Comments:
HAS NOT BEEN TO DLR- CUST WANTS TO KNOW IF THERE IS A RECALL


Comments:
FOR THIS CONCERNDEALER SAID: MARC HEITZ FORD2805 NORTH 9TH


Comments:
STREET PURCELL, OK 73080TEL:(800) 694-3102CRC ADVISED: THE V


Comments:
EHICLE MUST BE INSPECTED BY A FORD/LINCOLN/MERCURY DEALERSHI


Comments:
P TO DETERMINE THE CAUSE OF ANY SYMPTOMS YOUR VEHICLE MAY BE


Comments:
EXPERIENCING.  REPAIRS AND SERVICES NOT COMPLETED BY A FORD


Comments:
M THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.- CCR ADVISE


Comments:
CUSTOMER SAID: -LOW PRESSURE INDICATOR LIGHT HAS COME ON-I J


Comments:
UST HAD ALL, THE VALVE STEMS REPLACED ON MY VEH BECAUSE THEY


Comments:
WERE BAD-I CALLED BANKSTON FORD-THEY SAID I NEEDED TO CALL


Comments:
FORD FIRSTBECAUSE THERE IS NOTHING THEY CAN DO-DISCOUNT TIRE


Comments:
S REPLACED ALL 4 VALVE STEMS -DISCOUNT TIRES SAID THIS IS A


Comments:
MANUFACTURER DEFECT-I WANT FORD TO DO SOMETHING AND TAKE CAR


Comments:
E OF THIS PROBLEMDEALER SAID: CALL FORD FIRST THERE IS NOTHI


Comments:
NG WE CAN DO FOR YOUBANKSTON FORD OF FRISCO LTD CO.6850 HIGH


Comments:
D COUNTRY OF LEWISVILLE1144 N. STEMMONS FREEWAY LEWISVILLE,


Comments:
TX 75067TEL:(888) 300-9434CRC ADVISED: THE VEHICLE MUST BE I


Comments:
NSPECTED BY A FORD/LINCOLN/MERCURY DEALERSHIP TO DETERMINE T


Comments:
HE CAUSE OF ANY SYMPTOMS YOUR VEHICLE MAY BE EXPERIENCING.


Comments:
REPAIRS AND SERVICES NOT COMPLETED BY A FORD/LINCOLN MERCURY


Comments:
ELATIONSHIP CENTER AT THIS TIME.--------------ADVISED OF ABO


Comments:
VE-ADVISED CUST IF DLR DETERMINES THAT IS IS FROM THE VALVE


Comments:
STEMS THEN SHE WOULD BE RESPONSIBLE FOR THE REPAIR-ADVISED C


Comments:
UST IF IT IS THE VALVE STEMS THEN SHE COULD TAKE THIS ISSUE


Comments:
UP WITH DISCOUNT TIRES SINCE THEY ARE THE ONES WHO REPLACED


Comments:
CUSTOMER SAID: 1-49ZF8X-VALVE STEMS ARE GOING BAD-HAVE REPLA


Comments:
CED 2 AND THE OTHER TWO ALSO NEEDS REPLACEMENT-HAVE REPLACED


Comments:
2 VALVE STEM IN ONE TIRE-CUST WONDERS IF THE RIM CAUSES THE


Comments:
PROBLEM AS THERE ARE CUTS WHERE THE STEM COME IN CONTACT-CU


Comments:
ST ASKS IF THIS ISSUE IS TAKEN CARE BY FORDDEALER SAID: -NON


Comments:
E-BIRD-KULTGEN, INC.1701 WEST LOOP 340 WACO, TX 76712TEL:(25


Comments:
4) 666-2473FAX:(254) 666-0135CRC ADVISED: BEFORE WE CAN MAKE


Comments:
A DECISION REGARDING ANY FORD WARRANTY OR ESP COVERAGE IT M


Comments:
UST BE REVIEWED BY A FORD/LINCOLN MERCURY DEALERSHIP. THEY W


Comments:
ILL NEED TO INSPECT THE VEHICLE AND DETERMINE WHAT IS WRONG


Comments:
WITH IT BEFORE A DECISION ON WARRANTY OR ESP COVERAGE IS MAD


Comments:
E. ANY REPAIRS OR SERVICES NOT COMPLETED AT A FORD/LINCOLN M


Comments:
OMER RELATIONSHIP CENTER AT THIS TIME.**SENT EMAIL TO CUST A


Comments:
CUSTOMER SAID: -CUST STATES THAT HIS LOW PRESSURE LIGHT CAME


Comments:
ON HIS DASH-CUST STATES THAT HIS VALVE STEM ON ALL 4 OF HIS


Comments:
TIRES HAVE WORN OUT AND ARE CAUSING THE TIRE TO LEAK AIR-CU


Comments:
ST STATES THAT WHEN THE LIGHT CAME ON HE TOOK THE VEH TO PEP


Comments:
BOYS AND HAD THE ONE VALVE STEM REPLACED BECAUSE IT WAS 8 P


Comments:
M-CUST STATES A MONTH LATER, THE LIGHT CAME ON AGAIN AND HE


Comments:
TOOK IT TO PEP BOYS BECAUSE IT WAS ON A SUNDAY-CUST STATES T


Comments:
HAT THIS TIME THEY REPLACED THE OTHER 3 STEMS -CUST STATES T


Comments:
HAT IT COST HIM $60 FOR ALL FOUR TIRES-CUST STATES THAT HE W


Comments:
OULD HAVE TAKEN HIS VEH TO THE DEALERSHIP BUT THE DEALER WAS


Comments:
CLOSED-CUST STATES THAT WHEN HE TOOK HIS VEH TO THE DEALERS


Comments:
HIP FOR AN OIL CHANGE, HE ASKED THE S/M WHAT COULD BE DONE T


Comments:
O GET REIMBURSED FOR THESE REPAIRS AND HE WAS TOLD THAT BECA


Comments:
USE IT WAS DONE AT AN INDEPENDENT HE COULDNT BE REIMBURSED**


Comments:
CUST SEEKING REIMBURSEMENT FOR THESE REPAIRS**DEALER SAID: H


Comments:
ERTRICH'S FORD - LINCOLN - MERCURY OF MILFORD1427 BAY ROAD M


Comments:
ILFORD, DE 19963TEL:(302) 422-5452CRC ADVISED: I HAVE REVIEW


Comments:
ED THIS SITUATION WITH YOUR DEALERSHIP AND WE HAVE AGREED DU


Comments:
E TO YOUR LOYALTY TO FORD AND THE DEALERSHIP THEY WOULD LIKE


Comments:
TO PROVIDE YOU WITH ASSISTANCE TOWARDS YOUR VEHICLE REPAIR.


Comments:
PLEASE CONTACT (NAME OF SERVICE MANAGER/SERVICE ADVISOR OR


Comments:
CRM) TO SCHEDULE A REPAIR. NOTE TO CSR - IS MAY BE APPROPRI


Comments:
ATE TO MAKE A CONFERENCE BRIDGE/CALL IN AN ATTEMPT TO SCHEDU


Comments:
LE THE REPAIR. PLEASE MAKE SURE YOU RECEIVE THE CONCURRENCE


Comments:
OF THE SERVICE MANGER BEFORE CONNECTING THE CUSTOMER.-ADVISE


Comments:
D CUST OF ABOVE-ADVISED CUST THAT THE DEALERSHIP WILL REIMBU


Comments:
RSE HIM THE $60 FOR THIS REPAIR**OBC TO DEALER**-SPOKE WITH


Comments:
MIKE S/M-PURCHASED VEH THERE-CUST COMES IN FOR SERVICE-FEELS


Comments:
ITS A GOOD BUSINESS DECISION TO ASSIST-WOULD HAVE BEEN COVE


Comments:
RED UNDER WARRANTY IF HE BROUGHT VEH TO DEALERSHIP-HAPPENED


Comments:
ON A SUNDAY, SERVICE WAS CLOSED-WILL PUT IN P98 FOR $60


Comments:
=CCST TREVOR EXT 7122=OBC TO DLRSHIP SPOKE WITH SM MIKE AT 1


Comments:
1:30 PM BUT DID NOT DOCUMENT CALL=ADVISED CALLING TO REVIEW


Comments:
CASE WITH CUST FOR P98 TO BE REFUNDED TO CUST=SM SAID HE WAS


Comments:
ASKED TO PROCESS REFUND AND FILE P98 BY CRC AND THEN HE WOU


Comments:
LD BE TOLD WHEN ITS AUTHORIZED=ADVISED P98 IS NOT FOR REFUND


Comments:
WITHIN 3/36, IF THERE WAS ANY REFUND POSIBLE FROM FMC CUST


Comments:
WOULD HAVE TO SUBMIT RECEIPTS TO DLRSHIP =ADVISED SM THAT WO


Comments:
ULD CONTACT CRC THAT SUBMITTED P98 AND GET BACK WITH SM


Comments:
CCS REP LORRAINE X7140-MADE OBC TO DLR ON BEHALF ABSENT CCS


Comments:
REP TREVOR -LEFT A VM FOR THE SM MIKE -REQUESTED AN UPDATE I


Comments:
N THE SYSTEM AS FAR AS WHAT'S BEEN DONE REGARDING THE CUST'S


Comments:
REQUEST FOR REIMBURSEMENT -MADE OBC TO CUST -CALLED 302-736


Comments:
-5406 LEFT A VM -CALLED 302-535-1224 -SPOKE TO CUST HE ADVIS


Comments:
ED THAT HE HAS NOT HEARD BACK FROM THE DLR -CCS REP ADVISED


Comments:
THAT THE PURPOSE OF THE CALL IS VERIFY HIS REIMBURSEMENT -HI


Comments:
S REP TREVOR WILL RESEARCH AND BE CALLING HIM BACK BY 9-09-0


Comments:
8 FROM 12-4:30 PM EST CUST ADVISED THAT IT WOULD BE FINE


Comments:
AWAITING INFORMATION FROM YOU AS TO WHAT YOU WANT TO DO.


Comments:
=CCST TREVOR EXT 7122=OBC TO DLRSHIP LEFT VM FOR SM MICHAEL


Comments:
BULLIS WITH CCST CONTACT AND EXT=ADVISED CRC ALREADY PROVIDE


Comments:
D $60 FOR REFUND=ADVISED SM TO TRY AND GET APPROVAL FOR $60


Comments:
IF HE HAS NAY PROBLEM  CCST WILL CALL SM 9/12/08 BY 12 PM ES


Comments:
T=OBC JOHN L OLIVER AT 302-535-1224. NO ANSWER. AT 302-736-5


Comments:
406 SPOKE WITH JOHN OLIVER=CUST SAYS REP COULD ALSO SPEAK WI


Comments:
TH WIFE AMY=ADVISED WILL REVIW CASE WITH SM =SET ANOTHER F/U


Comments:
=CCST TREVOR EXT 7122=OBC TO DLR SPOKE WITH SM MIKE=GOT APPR


Comments:
OVAL CODE, WILL APPLY FOR APPROVAL ON WEDNESDAY=OBC JOHN L O


Comments:
LIVER AT 302-535-1224. SPOKE WITH JOHN OLIVER=ADVISED THAT D


Comments:
LRSHIP SHOULD GET APPROVAL CODE BY 9/17=SET ANOTHER F/U WITH


Comments:
=CCST TREVOR EXT 7122=OBC JOHN L OLIVER AT 302-535-1224 SPOK


Comments:
E WITH CUST=CUST HAS NOT RECIEVED CHECK=ADVISED CUST WILL F/


Comments:
=CCST TREVOR EXT 7122=OBC JOHN L OLIVER AT 302-535-1224 NO A


Comments:
NSWER LEFT VM=ADVISED CHECKING ON CHECK=ADVISED CUST WILL F/


Comments:
NSWER LEFT VM=ADVISED CUST WILL F/U WITH CUST 9/30 BY 12PM E


Comments:
=CCST TREVOR EXT 7122=OBC TO DLRSHIP SPOKE WITH SM MIKE=HAVI


Comments:
NG PROBLEM GETTING APPROVAL FOR REIMBURSEMENT=SAID HE WILL T


Comments:
RY SUBMIT REQUEST WITH DIFFERENT CAUSAL PART=OBC JOHN L OLIV


Comments:
ER AT 302-535-1224 SPOKE WITH CUST=ADVISED CUST THERE IS POS


Comments:
SIBILITY THAT CUST WILL NOT GET REFUNDED BECAUSE VALVE STEMS


Comments:
DON'T HAVE WARRANTY PAST 12/12=CUST WANTS REFUND BECAUSE IT


Comments:
WAS PROMISED BY 1ST AGENT WHO CUST SPOKE WITH=ADVISED CUST


Comments:
VEH IS WITHIN BTB AND IF REPAIRS WERE COVERED UNDER BTB AND


Comments:
RECEIPTS WOULD HAVE TO BE SUBMITTED TO DLRSHIP=DLRSHIP WOULD


Comments:
THEN HAVE TO SUBMIT FOR APPROVAL=CUST WANTS TO SPEAK WITH M


Comments:
ANAGER=ADVISED CUST THAT IF SOMETHING IS NOT COVERED UNDER W


Comments:
ARRANTY THEN SUPERVISOR WOULDN'T CHANGE THAT FACT=ADVISED SU


Comments:
PERVISOR HAVE ACCESS TO SAME INFO=CUST STILL WANTS TO SPEAK


Comments:
WITH SUPERVISOR=ADVISED SUPERVISOR WILL CALL CUST IN 1 BUSIN


Comments:
= CCS SUPERVISOR LCCS JOE RICE X 7047 CCST EAST MARKET = SEC


Comments:
ONDARY PHONE: 302-535-1224 = LM THAT I WILL REACH CUSTOMER B


Comments:
=CCST TREVOR EXT 7122=OBC TO DLRSHIP SPOKE WITH SM MIKE=GOT


Comments:
APPROVAL FOR $60 REFUND FOR CUST=TAKES 3-5 DAYS TO CUT CHECK


Comments:
=WILL CONTACT CUST WHEN READY AND HAVE CUST PICKUP CHECK


Comments:
ONDARY PHONE: 302-535-1224 = ADVISED CUSTOMER CHECK TO BE MA


Comments:
ILED 3-5 DAYS AND STAY IN CONTACT WITH SM MIKE BULLIS. = CUS


Comments:
TOMER THANKED ME AND TREVOR AND DEALER. = CLOSING


# t_M3_Header

Reason_Descrip:
MISC INQUIRY - FORD MOTOR COMPANY FEEDBACK


Reason_Descrip:
AWA - W/N CRITERIA, REQUEST AWA AFTER REPAIR


Reason_Descrip:
AWA - CRC SUPPORTS DEALERSHIP'S DECISION


Reason_Descrip:
AWA - W/N CRITERIA, REQUEST AWA PRIOR REPAIR


Reason_Descrip:
WARRANTY - REPAIR MUST BE PERFORMED AT F/LM


Reason_Descrip:
CRC RELATED - SUPERVISOR REQUEST SUBMITTED


Reason_Descrip:
PROD/COMP DUR/PERF - VEHICLE CHARACTERISTIC


Symptom_Descrip:
TIRES/WHEELS TIRE FAILURE VALVE STEM CONCERN


Reason_Descrip:
DRP-REPAIR-ESP-REIMB FOR PAST REPAIR REQUEST


Reason_Descrip:
CLP - IN - FINANCIAL ASSISTANCE - HIGH RISK


Reason_Descrip:
CALLS WITH NO SERVICE OR SELLING DEALERSHIP


# t_M3_Header2

Action_Descrip:
ADVISE CUSTOMER NO REIMBURSEMENT ASSISTANCE


Action_Descrip:
THANK CUST FOR THEIR FEEDBACK   INFO WILL BE FORWARDED TO  DLR FO


Action_Descrip:
WARRANTY REPAIR DENIED - TIRE MANUFACTURER'S ISSUE


Action_Descrip:
ADVISE CUSTOMER THE FEEDBACK HAS BEEN DOCUMENTED


Action_Descrip:
CRC FOLLOW UP COMP, REOPEN -CUST NOT SATISFIED OR VEH NOT REPAIR


Action_Descrip:
ADVISE CUSTOMER VEHICLE MUST BE DIAGNOSED BY A FORD/LINCOLN/MERCU


Action_Descrip:
PROVIDE INFORMATION ACCORDING TO PHRASEOLOGY


Action_Descrip:
SUPPORT DEALER'S POSITION; REFER TO W&P MANUAL


Action_Descrip:
ADVISE CUSTOMER TO SUBMIT RECEIPTS TO DEALER FOR REVIEW


Action_Descrip:
VEHICLE DOES NOT HAVE ANY LOANER PROVISION; NO ASSISTANCE


Action_Descrip:
OPEN LEGAL CONTACT - PRODUCT LIABILITY - ACCIDENT


Action_Descrip:
CLOSING COMMENTS - DENIAL - NO PRODUCT DEFECT FOUND


Action_Descrip:
ADVISE CUST THAT INFORMATION WILL BE DOCUMENTED; THANK/APOLOGIZE


Action_Descrip:
REFUND REIMBURSEMENT - DEALER WILL REVIEW


Action_Descrip:
WARRANTY REPAIR DENIED - "OTHER" (DESCRIBE IN COMMENTS)


Action_Descrip:
CCS FOLLOW UP W/CUSTOMER - DOC ADDITIONAL INFORMATION


Action_Descrip:
ADVISE CUSTOMER TO CONTACT FORD AUTO CLUB 800-348-5220


Action_Descrip:
TIER II ESCALATION - CUSTOMER PERCEIVES MULTIPLE REPAIR


Action_Descrip:
ADVISE CUST VEHICLE IS BEYOND WARRANTY; NO ASSISTANCE


Action_Descrip:
ADVISE CUSTOMER INFORMATION WILL BE FORWARDED TO THE DEALERSHIP


Action_Descrip:
NO REPAIR PROCEDURE AVAILABLE AT THIS TIME PER - "OTHER"


Action_Descrip:
REIMBURSEMENT MADE FOR "EMERGENCY" WARRANTY REPAIR


Action_Descrip:
REFUND REIMBURSEMENT - UNABLE TO REACH DEALER


Action_Descrip:
AWA P01 REQUEST - AWA REPAIR/PARTICIPATION INFORMATION


Action_Descrip:
MEDIATION-REIMBURSEMENT FOR PAST REPAIRS OR CAR PAYMENTS


Action_Descrip:
ADVISE CUSTOMER THE DEALERSHIP MUST DIAGNOSE THE VEHICLE


Action_Descrip:
MANUFACTURER SETTLEMENT OFFER SENT TO BBB


Action_Descrip:
CCS SUPERVISOR ESCALATION - DOC ADDITIONAL INFORMATION


Action_Descrip:
CCS SUPERVISOR - UPDATING ESCALATION (TL/LEAD CSR)


Action_Descrip:
REFUND REIMBURSEMENT - SUPPORT DEALER DENIAL


Action_Descrip:
WARRANTY DISPUTE VEHICLE REPLACEMENT REQUEST


Action_Descrip:
ADVISE CUST TO SUBMIT RECEIPTS TO DLR FOR REVIEW


Action_Descrip:
TIER II ESCALATION - MR - REFUND REIMBURSEMENT


Action_Descrip:
AWAITING ASSISTANCE - CUSTOMER SERVICE MANAGER


Action_Descrip:
NO REPAIR PROCEDURE AVAILABLE AT THIS TIME PER - OASIS MESSAGE


Action_Descrip:
TIER II ESCALATION - CPMR - FINANCIAL ASSIST FOR REPAIR


Action_Descrip:
REIMBURSEMENT MADE FOR RECALL/ONP COVERED REPAIR


Action_Descrip:
ADVISE CUSTOMER INFO WILL BE SENT TO OGC


