# t_C_Comments (REDACTED BY ODI)

COMMENTS:
MULTIFUNCTION SWITCH TO NO AVAIL. TECH STATES PARKING LIGHTS REMAIN WO


COMMENTS:
RKING AND FLASH TO PASS WORKS BUT NO LOW OR HIGH BEAM OUTPUT.


COMMENTS:
REPORT #: 5BUDI009 REPLACE ELECTONIC MODULE (GEM) REPORT #: 4LGGK002RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) REPORT #: 4CRDY021 REPLACE ELECTONIC MODU


COMMENTS:
LE (GEM)REPORT #: 4CCES012 REPLACE ELECTONIC MODULE (GEM) LCM FIXED CO


COMMENTS:
NCERNREPORT #: 3JHF2005 REPLACE ELECTONIC MODULE (GEM) REPORT #: 3IRFL


COMMENTS:
016 REPLACE ELECTONIC MODULE (GEM) REPORT #: 3CEJL008 REPLACE ELECTONI


COMMENTS:
--------------ADVISED TECH OF THE INFORMATION IN THE ABOVE PAST REPORT


COMMENTS:
S. ADVISED TECH TO LOAD TEST POWER AND GROUND TO THE LCM. ADVISED TECH


COMMENTS:
TO ENSURE NO AFTER MARKET EQUIPMENT ON CIRCUIT 502 THAT COULD HAVE SH


COMMENTS:
ORT TO GROUND. ADVISED TECH IF ALL OK, REPLACE LCM AND RETEST.


COMMENTS:
TECH COMMENTS: REPLACEMENT OF LCM CORRECTED CONCERN OF HEADLAMPS INOP


COMMENTS:
TECH STATES THAT CUSTOMER SAYS THAT WHILE DRIVING INTERMITENTLY HEAD L


COMMENTS:
ITES GO OFF HAS NO DUPLICATED CONCERN LOOKING FOR ANY REPAIRS. HAS COD


COMMENTS:
ES B1792,B2498. TECH HAS NO DUPLICATED CONCERN OR DONE ANY DIAGNOSING


COMMENTS:
ADV TECH HAVE NO KNOWNS TO CK WIRING TO LCM FOR CONNECTOR PIN FIT THEN


COMMENTS:
SEE IF ANY POLICE OPTIONS IS HOOKED TO LCM. HAVE ONE REPORT ON LCM ISS


COMMENTS:
TECH STS. THAT THE HEADLIGHTS WILL CUT OUT. CODE IS STORED IN THE LCM.


COMMENTS:
RECOMMENDED THAT THE TECH ISOLATE 165 AND 1033 CIRCUITS. THEN, RECOMME


COMMENTS:
NDED CHECKING FOR SHORTS TO GROUND WHILE WIGGLE TESTING. ADVISED IF NO


COMMENTS:
SHORTS TO GROUND ARE FOUND, SUSPECT MODULE. THEN, LOAD TEST POWERS AN


COMMENTS:
D GROUNDS TO THE MODULE AND REPLACE IF NECESSARY.


COMMENTS:
SEEKING ANY KNOWNS FOR LEFT HEAD LAMP DROPPING OUT WHEN TURNING THE LE


COMMENTS:
FT TURN SIGNAL ON. NO FAULTS IN THE LCM.


COMMENTS:
ADVISED TECH THAT THE LCM IS THE CAUSE. ADVISED TO CHECK FOR CHAFFING


COMMENTS:
ON THE LEFT FENDER LINER AND BY THE CORE SUPPORT FOR CHAFFING. ALSO SU


COMMENTS:
GGESTED TO INSTALL A LED AT PIN 4 C145 AND SEE IF IT LOSES IT GOES OUT


COMMENTS:
WHEN CONCERN IS PRESENT TO ISOLATE WHERE CKT IS AFFECTED.


COMMENTS:
TECH CLARIFIED BOTH HEADLAMPS GO OUT WITH LEFT TURN SIGNAL OPERATED.


COMMENTS:
ADVISED TO LOAD TEST POWER/GROUND CIRCUITS TO LCM, INSPECT PIN/CONNECT


COMMENTS:
OR FIT. CHECK FOR LOSS OF VOLTAGE AT PIN 16 C2145B AT TIME OF CONCERN.


COMMENTS:
TECH STATES INTERMITENTLY THE HEADLAMPS DROP OUT, IF THEY ARE THEN SWI


COMMENTS:
TCHED OFF FOR A FEW MINUTES AND SWITCHED BACK ON THEY WILL WORK FINE F


COMMENTS:
OR A WHILE AND DROP OUT AGAIN. NO FUSES ARE BLOWN AND THERE ARE NO DTC


COMMENTS:
'S IN THE LCM. WHEN THE CONCERN IS PRESENT THE PINPOINT EST HAD THE TE


COMMENTS:
CH JUMPER POWER TO THE HEADLAMP CKT 502 IN LCM C2145B PIN 16 ANDTHEY C


COMMENTS:
ADVISED TECH TO MONITOR THE HEADLAMP PID IN THE LCM WHEN THE CONCERN I


COMMENTS:
S PRESENT, IF IT IS STILL ON, LOAD TEST ALL LCM POWERS/GROUNDS, IF OKR


COMMENTS:
CUSTOMER STATES HEADLAMPS CUT OUT AT TIMES ALONG WITH AN INTERMITTENT


COMMENTS:
AIR BAG AND TRUNK AJAR LIGHT ON. TECH HAS BEEN UNABLE TO VERIFY CONCER


COMMENTS:
THE ABOVE PAST REPORTS. ADVISED TECH TO ENSURE HIGH AND LOW BEAM INOP


COMMENTS:
AND FLASH TO PASS WORKS.ADVISED TECH TO ALSO VERIFY NO POLICE ITEMS T


COMMENTS:
IED INTO HEADLAMP CIRCUIT. IF OK, LOAD TEST POWER AND GROUND TO LCM AN


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS ARE INOP AT TIMES. TECH VERIFIED CONCEN


COMMENTS:
R AND CODE B1247 AND B2498 ARE PRESENT TECH FOUND NO VOLTAGE COMMING O


COMMENTS:
GAVE TECH APPROVAL CODE P96CX PER PARKING AID CONCERN.


COMMENTS:
CUST REPORTS HEADLAMPS INOP AT TIMES. TECH REPORTS HEADLAMPS INOP AFTE


COMMENTS:
R FIVE MINUTES TECH STATES IF HEADLAMP SWITCH IS TURNED OFF THEN BACK


COMMENTS:
ON HEADLAMPS WILL STAY ON FOR FIVE MINUTES BEFORE SHUTTING OFF. TECH R


COMMENTS:
EPORTS CODE B-1792 REPORTS VEHICLE DOSE NOT HAVE AUTO LAMPS. TECH STAT


COMMENTS:
ES THAT NO AFTER MARKET ITEMS ARE TYED INTO ANY OF THE LCM'S CIRCUITS.


COMMENTS:
TECH IS SEEKING TO REPLACE THE LCM PER CONCERN. TECH REPORTSALL LCM C


COMMENTS:
GAVE TECH APPROVAL CODE P03JT TO REPLACE THE LCM PER HEADLAMPS INOP AT


COMMENTS:
CUST REPORTS HEADLAMPS AND PARKING LAMPS INOP. TECH VERIFIED CONCERN R


COMMENTS:
EPORTS NO CODES. TECH PERFORMED PINPOINT TEST REPORTS NO OUTPUT FROM P


COMMENTS:
IN 4. AND 16. C2145B TECH VERIFIED CIRCUITS AND IS SEEKING TO REPLACET


COMMENTS:
HE LCM PER CONCERN. TECH ALSO STATES THAT PIDS SHOW HEADLAMPS ARE ON.


COMMENTS:
REVIEWED GAVE TECH APPROVAL CODE P033R TO REPLACE THE LCM PER HEADLAMP


COMMENTS:
TECH STATES HEADLIGHTS CUT OUT WHILE DRIVING. UNABLE TO DUPLICATE, REP


COMMENTS:
LACED HEADLIGHT SWITCH TO NO AVAIL. SEEKING KNOWNS.


COMMENTS:
ADVISED TECH TO CHECKFOR PIN FIT CONCERNS BETWEEN LCM & HEADLIGHTS. IF


COMMENTS:
GOOD, REPLACE LCM AND RETEST. REPORT #: 5LLCR009 REPLACE ELECTONIC MOD


COMMENTS:
ULE (GEM) TECH COMMENTS: R&R LCMREPORT #: 6AXCK015 REPLACE ELECTON


COMMENTS:
IC MODULE (GEM)REPORT #: 5CJBR005 REPORT #: 5BUDI009 REPLACE ELECTONIC


COMMENTS:
CUST REPORTS HEADLAMPS STAY ON AT TIMES. AND ARE INOP AT TIMES. TECH V


COMMENTS:
ERIFIED CONCERN TECH REPORTS NO CODES. TECH STATES THAT HE REPLACED TH


COMMENTS:
E LCM PER CONCERN. TECH HAS NO DIAG INFO. TECH IS SEEKING APPROVAL COD


COMMENTS:
E CAN BE GIVEN. SUGGEST THAT TECH CALL RTDA BEFORE REPLACING ANY PART


COMMENTS:
S AND GROUNDS TO THE LCM AND IF ALL OK SWAP KG OR REPLACE THE LCM.


COMMENTS:
TECH STS HAS VEHICLE IN AND HAS HEAD LIGHTS THAT CUT OUT INTERMITANTLY


COMMENTS:
WHILE CUSTOMER IS DRIVING , ALSO THERE IS NO HIGH BEAMS UNLESS FLASH T


COMMENTS:
O PAS IS HELD BACK TECH STS SEEKING KNOWS


COMMENTS:
SSM 16698 03 CVIC,GMARQ-ERRATIC HEADLAMPS/AUTOLAMPS-REPLACE LCMADVISED


COMMENTS:
TECH FLASH TO PASS IS PARTIALY COMMANDED BY LCM FOR LOW BEAM ON AND H


COMMENTS:
IGH BEAM IS FROM F2.27 , WHEN IN NORMAL HIGH BEAM OPERATION LCM CONTRO


COMMENTS:
LS THIS OPERATION FOLLOW SSM FOR ERRATIC HEADLIGHTOPERATION


COMMENTS:
TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE THEY HAVE NOT COMPLAIN


COMMENTS:
TECH STS THE CUSTOMER CONCERN IS THE HEADLIGHTS WILL GO OUT AT TIMES W


COMMENTS:
HILE DRIVING. TECH STS HE DUPLICATED THE CONCERN AND WHEN IT WAS PRESE


COMMENTS:
NT HE TAPPED ON THE LCM AND THE HEADLIGHTS CAME BACK ON. LOOKING FOR K


COMMENTS:
ADVISED TECH TO CHECK THE CONNECTIONS AT THE LCM FOR SPEAD,LOOSE OR BA


COMMENTS:
CKED OUT PINS OR POOR PIN TO WIRE CRIMPS. IF NOTHING FOUND TO TRY A KN


COMMENTS:
CUST REPORTS HEADLAMPS INOP. TECH VERIFIED THIS CONCERN. TECH PERFORME


COMMENTS:
D SELF TEST USING WDS REPORTS B-1342 HARD FAULT. TECH VERIFIEDALL CONN


COMMENTS:
ECTORS AT LCM PERFORMED PINPOINT TEST A-1 FROM THE WORKSHOP MANUAL. TE


COMMENTS:
CH IS SEEKING TO REPLACE THE LCM PER PINPOINT TEST RECOMMENDATION.


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03QR TO REPLACE THE LCM PER INOP HE


COMMENTS:
TECH STS. THAT THE HEADLIGHTS WILL GO OUT INTERMITTANTLY. TECH HAS NO


COMMENTS:
CODES. THE CAR HAS TO BE RUNNING FOR A WHILE FOR ISSUE TO OCCUR. ANOTH


COMMENTS:
ER TECH INSTALLED A MULTI FUNCTION SWITCH, HEADLIGHT SWITCH TO NOAVAIL


COMMENTS:
. PARK LAMPS WILL BE ON DURING EVENT. THERE WILL BE A CLICK IN THE LCM


COMMENTS:
ADVISED TECH THAT THE LCM USES DIFFERENT POWER INPUTS FOR PARK LAMPS A


COMMENTS:
ND HEADLAMPS FROM THE FUSED POWER. ADVISED TECH THAT THE INPUTS ARE RE


COMMENTS:
ACHING LCM DUE TO THE FACT THAT LIGHTS ARE ON, NO CODES STORED. THE CL


COMMENTS:
ICK IS MORE THAN LIKELY AN INTERNAL CIRCUIT BREAKER THAT WILL DISCONNE


COMMENTS:
CT POWER TO THE HEADLIGHT CIRCUIT DUE TO SHORTED OUTPUT OR INTERNAL WE


COMMENTS:
AR. RECOMMENDED THAT THE DEALER REPLACE LCM.


COMMENTS:
TECH HAS VEHICLE IN FOR THE LOW BEAMS DROPPING OUT WHILE DRIVING. CUST


COMMENTS:
OMER STATES HIGH BEAMS STILL WORK. TECH HAS NOT VERIFIED AND STATES NO


COMMENTS:
ADVISED TO CHECK HIGH BEAM OPERATION. IF INOPERATIVE, VERIFY FLASH TOP


COMMENTS:
ASS OPERATION. IF FLASH TO PASS WORKS, LCM OUTPUT CIRCUIT 502 DOES NOT


COMMENTS:
HAVE POWER. VERIFY LCM PIDS, VERIFY CIRCUIT 502, LCM POWER/GROUND. RE


COMMENTS:
TECH STATES THE HEADLAMPS WILL TURN OFF AT TIMES, STATES CONCERN IS CU


COMMENTS:
RRENTLY DUPLICATING. LAMP SWITCH IS STILL IN THE ON POSITION.


COMMENTS:
TECH TO CALL BACK WITH COMMUNICATION CIRCUIT TEST RESULTS.


COMMENTS:
TECH VERIFIED CUST CONCERN, LIGHTS INOP (ALL). TECH USED WDS AND FOUND


COMMENTS:
NO COMMUNICATION WITH LCM. TECH INSPECTED HARNESS AND CONNECTORS, ALLA


COMMENTS:
PPEAR TO BE OK. TECH PLUGGED IN LCM AND VERIFIED LIGHTS NOW WORK. TRIE


COMMENTS:
D TO COMMUNICATE WITH LCM AND NO COMM. TECH RESET LCM AND RETESTED, ST


COMMENTS:
ILL NO COMMUNICATION. TECH IS TO FOLLOW PPT FOR COMMUNICATION CIRCUIT


COMMENTS:
AND CALL ABCK WITH RESULTS. IF COMM CIRCUIT OHMS-OUT OK, APPEARS A NEW


COMMENTS:
LCM WILL BE INDICATED. TECH TO CALL BACK WITH RESULTS.


COMMENTS:
TECH CALLED BACK AND STATES THAT HE UNPLUGED LCM AND AFTER PLUGING MOD


COMMENTS:
ULE BACK IN TURN SIGNALS COURTESY LIGHTS HEADLAMPS WORK TECH STATES TH


COMMENTS:
AT THERE IS NO COMMUNICATION WITH LCM TECH STATES THAT HE HAS UPDATED


COMMENTS:
30.4 IN WDS TECH ALSO VERIFIED SPC CIRCUITS AND IS SEEKING TO REPLACE


COMMENTS:
THE LCM PER NO COMMUNICATION CONCERN. GAVE TECH APPROVAL CODE P03PN TO


COMMENTS:
REPLACE THE LCM PER NO COMMUNICATION CONCERN BASED ON PINPOINT TESTS


COMMENTS:
ISSUED APPROVAL CODE P04XS TO REPLACE LCM.


COMMENTS:
TECH VERIFIED CUST CONCERN, HEADLAMPS INOP. TECH USED WDS AND FOUND NO


COMMENTS:
COMMUNICATION WITH LCM. TECH FOLLOWED PPT FOR POWERS, GROUNDS AND COMM


COMMENTS:
CIRCUIT, ALL OK. TECH HAD ACCESS TO A KNOWN GOOD LCM, REQUESTED AN AB


COMMENTS:
A SWAP. ABA SWAP CONFIRMED LCM. TECH STATES THAT VEHCILE IS A POLICE C


COMMENTS:
RUIZER, AND THAT THE VEHCILE WAS INSPECTED CAREFULLY FOR ANY AFTERMARK


COMMENTS:
ET DEVICES THAT COULD OF CAUSED A LCM FAILURE. TECH STATES NO INTRUSIO


COMMENTS:
N TO ANY CIRCUITS ON THIS VEHCILE, ALL DEVICES HOOKED DIRECTLY TO BATT


COMMENTS:
ERY. SEEKING APPROVAL TO REPLACE LCM. ORIGINAL PART NUMBER OF FAULTY L


COMMENTS:
ADVISED TECH OF NO KNOWNS FOR CONCER. IF AFTER LCM REPLACEMENT IT EITH


COMMENTS:
ER IMMEDIATLY FAILS OR FAILS IN SAME MANNER IN FUTURE REQUESTED THAT T


COMMENTS:
TECH SATES THAT PER OFFICER, WHEN DRIVING CAR ALL LIGHTS WENT OUT. CUR


COMMENTS:
RENTLY THERE ARE NO INTERIOR, PARK OR HEADLIGHTS. SELF TEST THE LIGHTS


COMMENTS:
WILL FLASH AND THE HORN WILL CHIRP. HARD FAULTS B1342,1472, AND 1792


COMMENTS:
. ALL CODES LEAD TO LCM REPLACEMENT. LOOKING FOR KNOWNS PRIOR TO LCM R


COMMENTS:
TECHNICIAN VERIFIED CONCERN. PERFORMED DASH SWITCH DIAGNOSTICS AND LCM


COMMENTS:
SELF TEST. FOUND NO OUTPUT FROM LCM. REPLACED LIGHTING CONTROL MODULE


COMMENTS:
(13C788) AND RETESTED WITH NO ADDITIONAL CONCERNS. DAVE COX(DCOX14)-S


COMMENTS:
CUST STATES THAT THE AUTO LAMPS ARE STAYING ON.. TECH VERIFIED CONCERN


COMMENTS:
AND RAN NGS NO CODES TECH VERIFIED POWERS AND GROUNDS ON HEADLAMP CIRC


COMMENTS:
UIT NO CONCERNS FOUND TECH PERFORMED SELF TEST SYSTEM PASSED TECH STAT


COMMENTS:
ES THAT LIGHTS WILL NOT FUNCTION USING PIDS TECH STATES THAT HE HERE C


COMMENTS:
LICKING FROM LCM WHEN TRYING TO FUNCTION PIDS TECH IS SEEKING TOREPLAC


COMMENTS:
GAVE TECH APPROVAL CODE P03XV TO REPLACE THE LCM PER AUTO LAMP STAYING


COMMENTS:
SSM 15802 TAKE (BLK/PINK) CIR #28 FROM PIN #15 OF THE (LCM) ADVISED TE


COMMENTS:
CH TO SPEAK WITH THE CUSTOMER AND FIND OUT WHEN THE LIGHTS ARE COMING


COMMENTS:
ON EX: WHEN GOING UNDER BRIDGES/OVER PASSES. IF SO COULD BEA NORMAL CO


COMMENTS:
NDITION. IF NOT TRY AND DUBLICATE THE CONCERN


COMMENTS:
CUSTOMER IS COMPLAINING OF THE HEAD LAMPS AND WIPERS SPRAYING INTERMIT


COMMENTS:
TENTLY, B1449 IS IN MEMORY. TECH SEEKING ANY KNOWNS.


COMMENTS:
VERIFIED CONCERN. CHECKED FOR INPUTS TO LCM, OK. CHECKED FOR OUTPUT FR


COMMENTS:
OM LCM, NO OUTPUT. REPLACED LCM AND RECHECK, OK. NOTE: VEHICLE IS A LO


COMMENTS:
ADED POLICE CAR. HAVE SEEN THIS BEFORE AND REPLACED SEVERAL LCM'S FOR


COMMENTS:
ADVISED TECH THAT THE WIPER MOTOR WILL GRD CKT 28 WHENEVER THE MOTOR I


COMMENTS:
S NOT IN THE PARK POSITION. THE LCM WILL THEN TURN ON THE HEADLAMPS. W


COMMENTS:
HEN WIPERS ARE SHUT OFF THERE SHOULD BE APPROX. A 15 SEC, DELAYBEFORE


COMMENTS:
THE HEADLAMPS WILL TURN OFF. VERIFY LCM IF RECEIVING THE GRD IF SO REP


COMMENTS:
CUSTOMER CONCERN IS WITH WIPERS ON DURING THE DAY THE HEADLAMPS RAMDOM


COMMENTS:
LY CYCLE ON AND OFF. TECH HAS VERFIED AND STATES WHEN AUTOLAMPS COME O


COMMENTS:
N THEY ARE FINE OR WITH HEADLAMP SWITCH IN ON POSITION THEY ARE FINE.


COMMENTS:
ADVISED TECH THAT ACCORDING TO ISM 03-10-027 THE HEADLAMPS ONLY COME O


COMMENTS:
N WITH WIPERS IF THE SWITCH IS IN THE AUTOLAMP POSITION - IF THE SWITC


COMMENTS:
H IS OFF THEY WILL NOT COME ON WITH WIPERS.


COMMENTS:
TECH STATES THAT HE REPLACED THE LCM FOR HEADLAMP FLICKERING CONCERN A


COMMENTS:
ND NOW THE HEADLAMPS DO NOT COME ON WHEN WIPERS ARE TURNED ON.


COMMENTS:
SM 15802 TAKE (BLK/PINK) CIR #28 FROM PIN #15 OF THE (LCM) WHILE ON PH


COMMENTS:
ONE HAD TECH GROUND 15 OF LCM AND LIGHTS CAME ON. I ADVISEDTECH TO ISO


COMMENTS:
LATE CIR 28, LOAD TEST, SWAP WIPER MOTORS IF CIRCUIT IS GOOD. USE 02 E


COMMENTS:
SAME ISSUE, 2 LCM'S TRIED TO NO AVAIL. TECH STS CIR 28 GAS 12V WHEN WI


COMMENTS:
TECH VERIFIED CUST CONCERN, HEADLAMPS CUT OUT AT TIMES. TECH USED NGS+


COMMENTS:
AND FOUND NO DTCS IN LCM. TECH WAS PERFORMING VISUAL INSPECTION WHILE


COMMENTS:
HE PUSHED ON CONNECTOR, FOUND THAT THE HEADLAMPS WOULD CUT IN/OUT. TEC


COMMENTS:
H STATES THAT HE INSPECTED HARNESS AND CONNECTORS AT LCM, STATES ALL O


COMMENTS:
K. TECH STATES THAT HE VERIFIED EACH PIN WAS SEATTED PROPERLY IN CONNE


COMMENTS:
CTORS, RE-ASSEMBLED AND RETESTED, AGAIN WHEN PRESSURE IS PLACED ON THE


COMMENTS:
LCM CONNECTORS THE LCM WOULD CUT IN/OUT HEADLAMP WITH NO DTCS GENERAT


COMMENTS:
ISSUED APPROVAL CODE P04CX TO REPLACE LCM.


COMMENTS:
ISM 03-12-021 REPLACE LCM WITH 4W7Z-13C788-BB OR LATER. SS 03-10-043 S


COMMENTS:
SM 17295 REPLACE THE LCM WITH 3W7Z-13C788-BA. SS SSM 16983 ADVISED TEC


COMMENTS:
H TO GET MORE INFO FROM CUSTOMER ON WHEN CONCERN HAPPENS, WHAT THE EFF


COMMENTS:
ECT IS ON THE TURN SIGNALS AND RADIO THAT IS LISTED ON THEREPAIR ORDER


COMMENTS:
. ADVISED TO VERIFY CONCERN, VERIFY NO AFTERMARKET EQUIPMENT INSTALLED


COMMENTS:
ON VEHICLE. LOAD TEST POWER AND GROUND TO THE LCM.


COMMENTS:
TECH STATES THAT THE CUSTOMER ALLEGES THAT THE HEADLAMPS AND DASHLAMPS


COMMENTS:
WILL CUT OUT WHILE DRIVING. WHEN THIS HAPPENS, THE HORN WILL START BLO


COMMENTS:
WING. CUSTOMER SAYS THIS ALSO EFFECTS THE RADIO AND TURN SIGNALS ACCOR


COMMENTS:
DING TO THE REPAIR ORDER, BUT DOES NOT SAY HOW. TECH HAS BEEN UNABLE T


COMMENTS:
O VERIFY CONCERN. HAS REPLACED THE LCM WITH LATEST PART. SEEKING DIREC


COMMENTS:
ISM 01-11-030 LOAD TESTING ALL CIRCUITS WITH SELF MADE TEST LIGHT REPO


COMMENTS:
RT #: 4JODU012 REPORT #: 3IRFL016 REPLACE ELECTONIC MODULE (GEM) ADVIS


COMMENTS:
THAT IS ON THE RTDA PROGRAM. INFORMED TECH TO GET UPDATED RTDA SHEET F


COMMENTS:
TECH STATES THIS IS THE SECOND TIME IN FOR THE LCM GOING BAD INTERMITT


COMMENTS:
ENTLY. TECH STATES THE EXTERIOR LIGHTS ARE INOP AND THE LCM IS NO LONG


COMMENTS:
ER WORKING. TECH IS SEEKING ADVICE OR KNOWN CONCERNS.


COMMENTS:
ADVISED TECH TO CHECK THE CIRCUITS FOR A STG, NO KNOWN CONCERNS OR PAS


COMMENTS:
CUST REPORTS HEADLAMPS INOP. TECH VERIFIED CONCERN PERFORMED SELF TEST


COMMENTS:
REPORTS NO CODES. TECH STATES THAT FUSE 27 OPENS WHEN HEADLAMPS ARE TU


COMMENTS:
RNED ON. TECH VERIFIED ALL CIRCUITS INSTALLED A KNOWN GOOD LCM REPORTS


COMMENTS:
NO CONCERN. TECH REINSTALL VEHICLES LCM REPORTS SAME CONCERN. SEEKING


COMMENTS:
GAVE TECH APPROVAL CODE P039V TO REPLACE THE LCM PER HEADLAMPS INOP CO


COMMENTS:
TECH STATES CUSTOMER STATES INTERMITTENTLY HEADLIGHTS TURN OFF DTC B17


COMMENTS:
REC: TECH REPLACE LIGHTING CONTROL MODULE AS PER OTHER SIMILAR CASES.


COMMENTS:
TECH STATES AFTER ABOUT 15 MIN OF DRIVING THE HEADLIGHTS SHUT OFF. SEE


COMMENTS:
KING ANY KNWONC CONCERNS. TECH HAS CHECKED FOR ANY ISSUES WITH HEADLIG


COMMENTS:
HT CKTS OR AFTERMARKET BULBS AND ALL OK.


COMMENTS:
REPORT #: 5L1C1001 REPLACE ELECTONIC MODULE (GEM) REPORT #: 5E5BJ011RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) TECHNICIAN SURVEY COMMENTS: LCM MODULEREP


COMMENTS:
ORT #: 4ENGD015 REPAIR ELECTONIC MODULE (GEM) CONNECTOR 2145A WAS NOT


COMMENTS:
TION ISSUES AT THE LCM AND VERIFY ALL POWERS AND GROUNDS TO THE LCM AT


COMMENTS:
THE TIME OF THE COCNERN, IF ALL PRESENT REPLACE THE LCM.


COMMENTS:
TECH COMMENTS: LIGHTING CONTROL MODULE WAS CORRECT FIX


COMMENTS:
TECH STATES THE HEADLIGHTS TURN OFF AFTER A LONG DRIVE PARK LIGHTS REM


COMMENTS:
AIN ON AT THE TIME OF THE CONCERN, SEEKING ANY KNOWN ISSUES.


COMMENTS:
REPORT #: 6AXCK015 REPLACE ELECTONIC MODULE (GEM) REPORT #: 5LLCR009RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) TECH COMMENTS: R&R LCMREPORT #: 5JFBG


COMMENTS:
004 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMREPORT #


COMMENTS:
: 5ILBO006 REPORT #: 5BUDI009 REPLACE ELECTONIC MODULE (GEM) REPORT #:


COMMENTS:
4LGGK002REPORT #: 5BUDI009 REPLACE ELECTONIC MODULE (GEM) TECHNICIAN


COMMENTS:
SURVEY COMMENTS: LIGHTING CONTROL MODULEREPORT #: 4LGGK002 REPORT #: 4


COMMENTS:
EPORT INFO, ADVISED TECH IF THECONCERN CAN BE DUPLICATED VERIFY POWERS


COMMENTS:
AND GROUNDS AT THE TIME OF THECONCERN, IF ALL OK REPLACE THE LCM IF T


COMMENTS:
HE CONCERN CAN'T BE DUPLICATED SWAP KG LCM.


COMMENTS:
TECH HAS VEHICLE IN FOR THE HEADLIGHTS CUTTING OUT INTERM. TECH STATES


COMMENTS:
LCM GETS HOT TO THE TOUCH AND HEADLIGHTS ONLY WILL GO INOP FOR 1 - 2 M


COMMENTS:
REPORT #: 6AXCK015 REPLACE ELECTONIC MODULE (GEM) REPORT #: 5LEDN009RE


COMMENTS:
E (GEM)REPORT #: 4CRDY021 REPLACE ELECTONIC MODULE (GEM)--------------


COMMENTS:
F THE ABOVE PAST REPORTS. ADVISED TECH TO ENSURE NO AFTER MARKET OR PO


COMMENTS:
LICE EQUIPMENT ON CIRCUIT 502. IF NOT, LOAD TEST POWER AND GROUND AT L


COMMENTS:
CM CONNECTORS. IF ALL OK, REPLACE LCM AND RETEST.


COMMENTS:
CUST REPORTS HEADLAMPS AT PARKING LAMPS INOP. TECH VERIFIED CONCERN. T


COMMENTS:
ECH REPORTS B-1342 TECH PERFORMED PINPOINT TEST VERIFIED ALL FUSES HEA


COMMENTS:
DLAMPS SWITCH ALL CONNECTORS AT LCM. TECH IS SEEKING TO REPLACE THELCM


COMMENTS:
GAVE TECH APPROVAL CODE P03NV TO REPLACE THE LCM PER INOP LIGHTING CON


COMMENTS:
TECH STS THAT VEHICLE WAS BROUGHT IN FOR NO HEAD LIGHTS. STS THAT FLAS


COMMENTS:
H TO PASS DOES WORK. TECH HAS NO CODES. SEEKING KNOWNS.


COMMENTS:
ADVISED TECH TO FOLLOW PPT FOR CONCERN. TECH NEEDS TO DIAG HEAD LAMP C


COMMENTS:
KT. IF FLASH TO PASS WORKS THE HIGH BEAM CKT IS GOOD. TECH NEEDS TO DE


COMMENTS:
TERMINE IF CONCERN IS WITH SWITCH, LCM, OR CKTS CAUSING CONCERN. BASIC


COMMENTS:
TECH MIKE STATES HE HAS REPLACED CONNECTOR AT LCM WITH NO CHANGE; HE S


COMMENTS:
TATES IF HE WIGGLES THE CONNECTOR IN A DOWNWARD POSITION THE HEADLAMPS


COMMENTS:
START TO WORK. TEAM LEADER WALTER THEN EXPLAINED THEY ARE WORKING ON


COMMENTS:
ADVISED THEM TO LOAD TEST THE CIRCUIT 502 INCLUDING THE TERMINAL. IF C


COMMENTS:
IRCUIT IS GOOD & WE DO NOT HAVE A CRIMP PROBLEM, SWAP IN KNOWN GOOD LC


COMMENTS:
M & RE TEST. TEAM LEADER WILL HELP TECH MIKE IN FURTHER DIAG/TESTING.I


COMMENTS:
SM 01-11-030 LOAD TESTING ALL CIRCUITS WITH SELF MADE TEST LIGHT


COMMENTS:
TECH HAS SWAPPED LCM FROM KNOWN GOOD CV/PI & THE CONCERN WENT WITH THE


COMMENTS:
SWAPP. TECH SEEKING APPROVAL CODE; TRANSFERRED TO RTDA & GAVE PHONE #


COMMENTS:
CUSTOMER STATES THAT HEAD LAMP IS INOP. TECH VERIFIED CONCERN AND NO C


COMMENTS:
ODES. TECH VERIFIED HARNESS AND STATES THAT TAPPING ON THE LCM WILL CA


COMMENTS:
USE LIGHTS TO GO OUT. TECH IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96DN PER LIGHTING CONCERN.


COMMENTS:
CUST REPORTS HEADLAMPS FLICKERING INOP AT TIMES. TECH VERIFIED CONCERN


COMMENTS:
REPORTS NO CODES FROM LCM. TECH VERIFIED ALL CONNECTORS AT LCM. TECH R


COMMENTS:
EPORTS CLICKING NOISE FROM LCM WITH HEADLAMPS ARE FLICKERING. TECH PLU


COMMENTS:
GGED IN A KNOWN GOOD LCM REPORTS ALL NORMAL HEADLAMP FUNCTIONS. TECH R


COMMENTS:
EINSTALLED VEHICLES LCM REPORTS SAME CONCERN.


COMMENTS:
GAVE TECH APPROVAL CODE P03BT TO REPLACE THE LCM PER HEADLAMP CONCERN.


COMMENTS:
THE TECHNICIAN IS SEEKING APPROVAL TO REPLACE THE LIGHTING CONTROL MOD


COMMENTS:
ULE FOR HEADLAMPS THAT STAY ON CONTINUOUSLY WHEN THE IGNITION KEYS ARE


COMMENTS:
RECOMMENDED PERFORMING PPT D AS REFERENCED IN SECTION 417-01 OF THE WO


COMMENTS:
TECH REPORTS B-1472 REVIEWED PINPOINT TEST PERFORMED. SUGGEST THAT TEC


COMMENTS:
H PERFORM PINPOINT TEST C-1 SECTION 417-01 FROM THE WORKSHOP MANUAL PE


COMMENTS:
R HEADLAMPS STAYING ON CONCERN B-1472 CODE. INFORMED TECH TO CALL RTDA


COMMENTS:
THE TECHNICIAN DISCOVERED THAT THE HEADLAMPS WERE EXTINGUISHED WHEN LC


COMMENTS:
M CONNECTOR C2145C WAS DISCONNECTED AS DIRECTED IN PPT C5.THE TECHNICI


COMMENTS:
AN IS REQUESTING AN LCM AS DIRECTED IN PPT C10.PROVIDED APPROVAL CODE


COMMENTS:
SF STATES THE HEADLIGHTS TURN OFF WHILE DRIVING AT TIMES, AT THE TIME


COMMENTS:
OF THE CONCERN IF YOU TURN THE SWITCH OFF AND ON AT THE TIME OF THE CO


COMMENTS:
NCERN THE LIGHTS COME BACK ON. SF STATES THE M/F SWITCH AND THE MAINLI


COMMENTS:
GHT SWITCH HAVE BEEN REPLACED BY ANOTHER DEALER.


COMMENTS:
REPORT #: 6BADB003 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: LIGHT


COMMENTS:
ING CONTROL MODULE WAS CORRECT FIXREPORT #: 5L1C1001 REPLACE ELECTONIC


COMMENTS:
MODULE (GEM) REPORT #: 5E5BJ011 REPLACE ELECTONIC MODULE (GEM) TECHNI


COMMENTS:
CIAN SURVEY COMMENTS: LCM MODULEREPORT #: 4KBDG011 REPLACEELECTONIC MO


COMMENTS:
----------ADVISED SF OF THE ABOVE INFO, ADVISED TO LOAD TEST ALL POWER


COMMENTS:
N AND IS UNAWARE IF THIS CONCERN HAPPENS AT THE SAME TIME


COMMENTS:
ISM 03-12-021 REPLACE LCM WITH 4W7Z-13C788-BB OR LATER.ADVISED TECH TO


COMMENTS:
FIRST VERIFY CONCERN. ADVISED TECH TO CHECK INPUT AND OUTPUT FOR HEAD


COMMENTS:
LAMPS TO THE LCM WHEN CONCERN IS PRESENT. IF INPUTS ARE GOOD AND LCM I


COMMENTS:
S NOT SUPPLYING THE OUTPUT, REPLACE LCM WITH THE LATEST LCM PART NUMBE


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS GO OUT AT TIMES. TECH VERIFIED CONCERN


COMMENTS:
AND NO CODES. TECH CALLED HOT LINE AND IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P968N PER HEADLAMP CONCERN.


COMMENTS:
TECH STATES HEADLAMPS CUT OUT AT TIMES. TECH SEEKING DIAG ASSISTANCE


COMMENTS:
ADVISED TECH TO BACK PROBE PIN 10 AT LCM. SHOULD HAVE 5V WITH LIGHT SW


COMMENTS:
ITHC OFF AND DROP TO 0 WHEN PLACED IN LOW BEAK POSITION. IF OK, CHECK


COMMENTS:
PIN 16 AT LCM FOR POWER. IF NO POWER PRESENT WITH GOOD INPUT, REPLACE


COMMENTS:
TECH COMMENTS: HEADLIGHTS WOULD FLICKER OFF AND ON AFTER SEVERAL HOURS


COMMENTS:
OF USE. LIGHTING CONTROL MODULE FIXED PROBLEM


COMMENTS:
THE HEAD LIGHTS OFF/ON WHILE THE VEHICLE IS DRIVING DOWN THE ROAD. WHE


COMMENTS:
N ON THE HIGH BEAMS WORK FINE. AN LCM AND MULTIFUNCTION SWITCH HAVEBEE


COMMENTS:
N REPLACED. TECH FOUND WERE THE CARPETING WAS DIRECTING HEAT STRAIGHT


COMMENTS:
AT THE LCM. TECH FIXED THE CARPETING AND NOW THE LCM DOES NOTGET AS HO


COMMENTS:
T. TECH HAS BEEN ABLE TO DUPLICATE THE CONCERN, BUT IS INTERMITTENT.


COMMENTS:
REPORT #: 4LGGU016 ADVISED DLR NO KNOWNS. RECOMMEND DLR LOAD TEST LCM


COMMENTS:
POWER AND GROUNDS,ADVISED TECH OF THE ABOVE REPORT. ALSO OVER LAY WIRI


COMMENTS:
NG CKT 1033 BETWEEN THE LCM AND MAIN LIGHT SWITCH. IF THAT DOES NOT FI


COMMENTS:
TECH STS. THAT WHILE DRIVING, THE HEADLIGHTS DROPPED OUT AND THE BACKL


COMMENTS:
IGHTING DROPPED OUT. THE CUSTOMER REPLACED THEIR OWN LCM. CONDITION KE


COMMENTS:
PT HAPPENING. THE TECH CHECKED, FOUND NO COMMUNICATION DURING THE EVEN


COMMENTS:
T, CHECKED POWER AND GROUND GOOD, REPLACED LCM. CONDITION WENT AWAY, B


COMMENTS:
UT AT THAT TIME TECH DIDN'T KNOW THAT THE CUSTOMER HAD ALREADY REPLACE


COMMENTS:
ADVISED TECH TO LOAD TEST CIRCUIT 676. ADVISED LCM'S WERE A COMMON REP


COMMENTS:
AIR IN THE HISTORY FOR THIS ISSUE. ADVISED COMMUNICATION IS A FUNCTION


COMMENTS:
OF POWER, GROUND OR NETWORK. SINCE LCM IS ON THE ISO NETWORK,THEN POW


COMMENTS:
ER AND GROUND IS KEY, IF NOT A BAD MODULE.


COMMENTS:
CUST REPORTS AUTO LAMPS INOP AT TIMES AND HEADLAMP HIGH INOP. TECH VER


COMMENTS:
T. IF NO VOLTAGE OS PRESENT, REPLACE LCM, IF VOLTAGE IS PRESENT,CHECK


COMMENTS:
FOR OPEN IN CIRCUIT 502. DIAG AND REPAIR AS NEEDED


COMMENTS:
TECH CALLING BACK WHEN CONCERN IS PRESENT HE HAS NO VOLTAGE COMING OUT


COMMENTS:
OF THE LCM ON PIN 16, HE ALSO CHECKE DTHE HEADLAMP SWITHC INPUT AND TH


COMMENTS:
AT IS CORRECT. TECH CAN TURN SWITCH OFF AND HEAR THE RELAY CLICK THEN


COMMENTS:
READVISED TECH TO VERIFY POWER, GRDS AND PINFITS AND IF GOOD TO REPLAC


COMMENTS:
ETHE LCM. 
REPORT #: 6CPDV013 REPLACE ELECTONIC MODULE (GEM)
 RE


COMMENTS:
PORT #: 6CJBG002 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6B2CC001


COMMENTS:
REPLACE ELECTONIC MODULE (GEM) REPORT #: 6BCCS012 REPLACE ELECTON


COMMENTS:
IC MODULE (GEM) REPORT #: 6AXCK015 REPLACE ELECTONIC MODULE (GEM)


COMMENTS:
REPORT #: 5LLCR009 REPLACE ELECTONIC MODULE (GEM) 
 REPORT #: 5


COMMENTS:
JFBG004 REPLACE ELECTONIC MODULE (GEM) REPORT #: 5BUDI009 REPLACE E


COMMENTS:
LECTONIC MODULE (GEM) REPORT #: 4LGGK002 REPORT #: 4CRDY021 REPLAC


COMMENTS:
TECH STATES THE HEADLIGHTS CUT OUT AT TIMES WHEN THE VEHICLE IS DRIVEN


COMMENTS:
, STATES HE REPLACED THE LCM AND HAS NOT HAD THE CONCERN BUT STILL GET


COMMENTS:
REPORT #: 5LLCR009 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: R&AMP


COMMENTS:
;R LCMREPORT #: 5LIB8015 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS:


COMMENTS:
CHECKED PER CALL NO TROUBLE FOUND REPLACED LCMREPORT #: 5JFBG004 REPL


COMMENTS:
ACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMREPORT #: 5ALEJ0


COMMENTS:
TO DIFFERENT WIRING FROM POLICE INTERCEPTER TO NORMAL VEHICLE ON THIS


COMMENTS:
VEHICLE IS 12V INPUT AND CKT IS FOR A STP, ADVISED TECH IF ANOTHER POL


COMMENTS:
ICE UNIT IS AVAILABLE CHECK FOR THE SAME CODE, ADVISED TECH ALL REPORT


COMMENTS:
TECH STATES THAT THIS VEHICLE CAME IN WITH NO ILLUMINATION NO PARK AND


COMMENTS:
NO HEADLAMPS. TECH STATES THAT HE HAD NO CODES AND EVERYTHING PASSED I


COMMENTS:
N THE LCM. TECH STATES THAT HE HAS PREVOIUSLY REPLACED THE MODULE WIHT


COMMENTS:
A 4W7Z BB. TECH IS SEEKING FURTHER DIRECTION TO PROCEED. TECH UNPLUGE


COMMENTS:
D THE MODULE AND PLUGED IT BACK IN WITH NO CHANGE.


COMMENTS:
ISM 03-12-021 REPLACE LCM WITH 4W7Z-13C788-BB OR LATERADVISE TECH OFIS


COMMENTS:
M INFO. ADVISE TECH TO VOLTAGE DROP THE POWERS AND GROUNDS TO THE LCM.


COMMENTS:
ADVISE TECH OF POSSIBLE INTERACTION WITH POLICE MODIFICATION AND TO U


COMMENTS:
SE POLICE LIGHT SYSTEM. ADVISE TECH IF NO FURTHER ISSUES FOUND THEN RE


COMMENTS:
PLACE THE MODULE AGAIN. NO COMMON FURTHER TRENDS NOTED.


COMMENTS:
TECH COMMENTS: THE LIGHTING CONTROL MODULE FAILED CAUSING THE EXTERIOR


COMMENTS:
LAMPS TO FAIL OFF. THERE WERE NO DTC'S STORED IN THE MODULE AND THE PI


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS STAY ON. TECH VERIFIED CONCERN AND NO C


COMMENTS:
ODES. TECH FOLLOWED PINPOINT TEST AND USED KGP. TECH IS SEEKING TO REP


COMMENTS:
GAVE TECH APPROVAL CODE P961X PER LIGHTING CONCERN.


COMMENTS:
INTERMITTENTLY WHILE CRUISING THE HEAD LAMPS DROP OUT. TECH VERIFIED ,


COMMENTS:
FOUND PARK LAMPS WORK & FLASH TO PASS WORKS.


COMMENTS:
PAST REPORTS BELOW SHOW LCM REPLACEMENT. VOLT DROP LCM 6 POWER PINS &


COMMENTS:
2 GROUND PINS. WHILE DUPLICATED, CHECK CIRCUIT 502 FROM LCM C2145B PIN


COMMENTS:
16; IF NO STG ON 502 & NO POWER ON 502 FROM LCM, REPLACE LCM & RETEST.


COMMENTS:
REPORT #: 5ILBO006 REPORT #: 5BUDI009 REPLACE ELECTONIC MODULE (GEM) R


COMMENTS:
TECH COMMENTS: CHECKED ALL POWERS AND GROUNDS TO LCM, ALL CHECKED OUT.


COMMENTS:
NO GROUND CIRCUITS WERE TAMPERED WITH BY ADDITIONAL POLICE EQUIPMENT,R


COMMENTS:
EPLACED LCM, 3 WEEKS HAVE GONE BY WITH NO PROBLEMS.


COMMENTS:
TECH STATES THE HEADLAMPS CUT OUT AT TIMES WHILE DRIVING, USUALLY AFTE


COMMENTS:
R THE UNIT IS HOT AND HAD BEEN DRIVEN A WHILE WITH THE LIGHTS ON. THER


COMMENTS:
E IS A B1792 DTC IN THE LCM. TECH STATES WHEN THE CONCERN IS PRESENT T


COMMENTS:
HE FLASH TO PASS FEATURE STILL WORKS, AND IF THE HEADLAMP SWITCH IS TU


COMMENTS:
RNED OFF AND ON SEVERAL TIMES THE HEADLAMPS MAY COME BACK ON FOR A FEW


COMMENTS:
SECONDS, ALSO TURNING THE LEFT OR RIGHT TURN SIGNALS ON SOMETIMES WIL


COMMENTS:
L CAUSE THE HEADLAMPS TO COME BACK ON. TECH SEEKING KNOWNS/PRIORS.


COMMENTS:
ADVISED TECH TO LOAD TEST ALL LCM POWERS/GROUNDS, IF OK REPLACE THE LC


COMMENTS:
M AND RE-TEST.REPORT #: 5LLCR009 REPLACE ELECTONIC MODULE (GEM) TECH C


COMMENTS:
OMMENTS: R&R LCMTECH/C 12/15/2005 01:44PM SURVEY ENTRY MSS- FCSD -


COMMENTS:
TECH STS INTERMITTENTLY THE HEAD LIGHTS IN LOW AND HIGH SETTINGS WILL


COMMENTS:
NOT WORK. WHEN THEY STOP WORKING THE LCM WILL CLICK AND STOP SUPPLYING


COMMENTS:
POWER TO MULTIFUNCTION SWITCH. ON PIN 9. SEEKING KNOWNS. HAD LAMPS WOR


COMMENTS:
ADVISED TECH THE LCM IS SENSING EXCESSIVE AMP DRAW OR OVERHEATING. TEC


COMMENTS:
NO CODES. TECH STATES HEADLAMPS STAY ON AFTER UNPLUGGING HEADLAMP SWIT


COMMENTS:
CH. TECH IS SEEKING APPROVAL TO REPLACE THE LCM PER CONCERN.


COMMENTS:
SUGGEST THAT TECH PERFORM PINPOINT TEST C-4 FROM THE WORKSHOP MANUAL S


COMMENTS:
ECTION 417-01 GAVE TECH REPORT NUMBER INFORMED TECH TO CALL RTDA BACKI


COMMENTS:
TECH PERFORMED PINPOINT TESTS C-4 C-10 FROM THE WORKSHOP MANUAL TECH I


COMMENTS:
S SEEKING TO REPLACE THE LCM PER PINPOINT TEST RECOMMENDATION. REVIEWE


COMMENTS:
D PINPOINT TEST GAVE TECH APPROVAL CODE P03HT TO REPLACE THE LCM PER H


COMMENTS:
TECH STATES THAT HEADLIGHTS TURN OFF FOR A COUPLE MINUTES & THEN TURN


COMMENTS:
ON AGAIN. CONCERN HAPPENS EVERY FEW MINUTES. CONDITION HAS BEEN PRESEN


COMMENTS:
T SINCE MULTIFUNCTION SWITCH WAS REPLACED FOR HEADLIGHT FLICKER WHEN T


COMMENTS:
URN SIGNALS ARE ON. FLASH TO PASS WORKS BUT HIGH BEAMS ARE ALSO INOP W


COMMENTS:
REC: TECH REPLACE MULTIFUNCTION SWITCH. TECH TO ADVISE.


COMMENTS:
TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE.


COMMENTS:
TECH STATES HEADLAMPS SHUT OFF WHILE DRIVING, SMACKED DASH BY THE HEAD


COMMENTS:
LAMP SWITCH AND LIGHTS CAME ON. TECH STATES AFTER HEADLAMP SWITCH INST


COMMENTS:
REPORT #: 4LGGK002 REPORT #: 4CRDY021 REPLACE ELECTONIC MODULE (GEM)RE


COMMENTS:
PORT #: 4CRDY021 REPLACE ELECTONIC MODULE (GEM) LCM FIXED CONCERNREPOR


COMMENTS:
T #: 3JHF2005 REPLACE ELECTONIC MODULE (GEM) PIN 502 WASNOT SEATED GOO


COMMENTS:
D IN PLUG AT LCM. REPAIRED CONCERNREPORT #: 3IRFL016 REPLACE ELECTONIC


COMMENTS:
MODULE (GEM) REPLACED THE LCM FOR FLICKERING LIGHTS.ADVISED OF PAST R


COMMENTS:
EPORTS AND LCM'S REPLACED FOR THIS ISSUE.


COMMENTS:
THE TECHNICIAN HAS RETRIEVED DTC B1342 WHILE PERFORMING DIAGNOSTICS FO


COMMENTS:
R A SLEF DE ENERGIZING OF THE LOW BEAM HEADLAMPS. THE TECHNICIAN HASNO


COMMENTS:
TED A CLICKING NOISE WHEN THE CONCERN IS DUPLICATED. THE TECHNICIAN HA


COMMENTS:
S ALSO VERIFIED THE INTEGRITY OF THE LCM WIRE HARNESS AND CONNECTORS


COMMENTS:
APPROVAL CODE P04YM WAS PROVIDED TO REPLACE THE LCM.


COMMENTS:
TECH STS HAS VEHICLE IN AND HAS HEAD LIGHTS ON AND CUSTOMER COMPLAINT


COMMENTS:
OF FLICKERING AND TECH STS IS SEEKING KNOWS


COMMENTS:
SSM 17295 REPLACE THE LCM WITH 3W7Z-13C788-BAADVISED TECH OF SSM FORLI


COMMENTS:
GHTING CONTROL MODUAL FOR FLICKERING LIGHTS AND ERRATIC HEAD LAMP OPER


COMMENTS:
CUSTOMER STATES THAT HEADLMAPS ARE INOP. TECH VERIFIED CONCERN AND COD


COMMENTS:
H TO VERIFY THE GROUND TO THE HEAD LAMPS IS GOOD. TECH TO CHECK THEAMP


COMMENTS:
S ON THE CKT FOR HEAD LAMPS TO SEE IF EXCESSIVE AND STOCK HEAD LAMPBUL


COMMENTS:
BS ARE INSTALLED. IF CKT AND BULBS ARE CORRECT CHECK POWER ADN GROUND


COMMENTS:
TO LCM. IF GOOD REPLACE LCM. ADVISED TECH IN FLASH TO PASS LIGHTS ARE


COMMENTS:
POWERED WITH A 25AMP FUSE THAT MAY BE HIGHER THAN WHAT LCM ALLOWS OR A


COMMENTS:
TECH COMMENTS: REPLACED THE LIGHTING CONTROL MODULE.


COMMENTS:
DLR STATES AT TIMES THE HEADLAMPS ARE INOP. PARK LAMPS ARE OK. CUST HA


COMMENTS:
D POLICE EQUIPMENT DISCONNECTED WITH NO CHANGE. B1792 CURRENT. DLR REV


COMMENTS:
IEWED PPT FOR CODE. DLR STATES THE VEHICLE IS NOT EQUIPPED WITH AUTOLA


COMMENTS:
ADVISED DLR NO KNOWNS. RECOMMEND IF PPT LEADS TO AN AUTOLAMP CONCERN A


COMMENTS:
ND VEHICLE IS NOT EQUIPPED, SWAP OR REPLACE THE LCM AND RETEST.


COMMENTS:
TECH COMMENTS: LIGHTING CONTROL MODULE WOULD NOT TURN ON HEADLAMPS AT


COMMENTS:
DEALER UNABLE TO VERIFY; INTERMITTENTLY THE LOW BEAM HEAD LAMPS ARE IN


COMMENTS:
ADVISED TO VOLT DROP/LOAD TEST POWERS & GROUNDS TO LCM & MAIN LIGHT SW


COMMENTS:
ITCH. PER EVTM PAGE 96-13 WHEN ADD ON COMPONENTS ARE TIED INTO LCM CIR


COMMENTS:
CUITS THEY MUST BE DIODE PROTECTED. PAST REPORTS FOE HEAD LAMP CONCERN


COMMENTS:
S USUALLY HAVE FIX INFO OF LCM REPLACEMENT.


COMMENTS:
DLR STATES THE HEADLAMPS GO INOP OVER BUMPS. DLR HAS VERIFIED THE CONC


COMMENTS:
ERN. STATES IF YOU TAP ON THE LCM YOU CAN DUPLICATE THE CONCERN. DLR R


COMMENTS:
EPLACED THE LCM WITH 4W7Z-BB PART. NOW STATES HEADLAMPS STAY ON AT ALL


COMMENTS:
TIMES. B1792, B2498 CURRENT AND B1247 IN MEMORY. VEHICLE IS NOTEQUIPP


COMMENTS:
ED WITH AUTOLAMPS. DLR CALLED FOR KNOWNS.


COMMENTS:
ADVISED DLR NO KNOWNS. RECOMMEND DLR LOAD TEST AND VERIFY ALL LCM POWE


COMMENTS:
R AND GROUNDS. CHECK LCM CONFIGURATION WITH NGS. VERIFY NO STV ON CKT


COMMENTS:
DLR STATES LCM CONNECTOR WAS NOT FULLY SEATED. DLR RESEATED THE COMNEC


COMMENTS:
CUST REPORTS HEADLAMPS FLASH AT TIMES. TECH VERIFIED THIS CONCERN REPO


COMMENTS:
RTS NO CODES. TECH PERFORMED PINPOINT TEST A FROM THE WORKSHOP MANUAL


COMMENTS:
VERIFIED HARNESS ALL CONNECTORS HEADLAMPS SWITCH PIDS SEEKING APPROVAL


COMMENTS:
GAVE TECH APPROVAL CODE P03AQ TO REPLACE THE LCM PER CONCERN.


COMMENTS:
CUST REPORTS HEADLAMPS STAYING ON. TECH VERIFIED THIS CONCERN REPORTS


COMMENTS:
E B1342 IS PRESENT. TECH CLEARED CODE AND IS CAME RIGHT BACK. TECH IS


COMMENTS:
GAVE TECH APPROVAL CODE P961W PER LIGHTING CONCERN.


COMMENTS:
CUST REPORTS HEADLAMPS INOP. TECH VERIFIED THIS CONCERN PERFORMED SELF


COMMENTS:
TEST REPORTS HARD FAULT B-1342 TECH VERIFIED HARNESS AND CONNECTORS AT


COMMENTS:
LCM. TECH PERFORMED PINPOINT TEST A FROM THE WORKSHOP MANUAL VERIFIED


COMMENTS:
POWERS GROUNDS. TECH IS SEEKING TO REPLACE THE LCM PER CONCERN.


COMMENTS:
GAVE TECH APPROVAL CODE P032U TO REPLACE THE LCM PER HEADLAMPS INOP HA


COMMENTS:
TECH STS THE CUSTOMER CONCERN IS THE HEADLIGHTS WILL GO OFF WHILE DRIV


COMMENTS:
ING AT TIMES. TECH STS HE CANNOT DUPLICATE THE CONCERN. NO LCM CODES.


COMMENTS:
STS ANOTHER TECH HAD REPLACED THE HEADLIGHT SWITCH TO NO AVAIL.LOOKING


COMMENTS:
REPORT #: 6CJBG002 REPLACE ELECTONIC MODULE (GEM)ADVISED TECH OF PAST


COMMENTS:
REPORTS WHERE THE VEHICLE HAS THE SAME CONCERN AND THE LCM WAS REPLACE


COMMENTS:
D TO FIX THE CONCERN OR A WIRING SHORT WAS FOUND. ADVISED THEREIS AN I


COMMENTS:
NTERNAL CIRCUIT BREAKER IN THE LCM FOR THE LOW BEAMS.


COMMENTS:
TECH STS. THAT THE HEADLIGHTS WILL GO OUT WHILE DRIVING. THERE WILL BE


COMMENTS:
A CLICK, THE LIGHTS WILL GO OUT, THEN THE LIGHTS WILL CLICK AND COME B


COMMENTS:
ACK ON. ANOTHER TECH PUT IN A SWITCH FOR THE ISSUE, SEEKING DIRECTION.


COMMENTS:
ADVISED TECH THAT THE MOST LIKELY SUSPECT WOULD BE THE LCM. ADVISED TE


COMMENTS:
CH THAT THIS CIRCUIT IS CIRCUIT BREAKER RATED AT 18 AMPS, SO THIS MAY


COMMENTS:
BE THE CLICK THAT THE TECH IS HEARING. IF THERE ARE NO SHORTS TO GROUN


COMMENTS:
D ON THE OUTPUT CIRCUIT, THEN THE ONLY SUSPECT PART WOULD BE THE CIRCU


COMMENTS:
TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE


COMMENTS:
TECH STS HAS VEHICLE IN AND HAS HEADLIGHTS STAYING ON AFTER HEADLIGHT


COMMENTS:
SWITCH AND AND KEY REMOVED . TEC STS LIGHTS STAY ON AND IS SEEKING KNO


COMMENTS:
ADVISED TECH STS INSPECT FOR AUTO LIGHTS STAYING ON AND ADVISED TECH T


COMMENTS:
TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE.AUTOLAMPS STAYING ON A


COMMENTS:
CUST REPORTS HEADLAMPS FLICKER. TECH VERIFIED THIS CONCERN REPORTS NO


COMMENTS:
CODES FROM LCM. TECH VERIFIED HARNESS ALL CONNECTORS AT LCM REPORTS NO


COMMENTS:
CONCERNS. TECH REPORTS HEADLAMPS FLICKER AFTER ON 20 MINUTES. TECH INS


COMMENTS:
TALLED A KNOWN GOOD LCM REPORTS NO HEADLAMP FLICKER CONCERN.


COMMENTS:
CODES IN LCM. TECH HAS REPLACED THE HEADLIGHT BULBS AND HEADLIGHT SWI


COMMENTS:
TCH TO NO AVAIL. TECH SEEKING A DIRECTION.


COMMENTS:
REPORT #: 6BADB003 REPLACE ELECTONIC MODULE (LCM) REPORT #: 5L1C100


COMMENTS:
RN AND VERIFY WHETHER LOW BEAM, HIGH BEAM, FLASH TO PASS, PARKING LIGH


COMMENTS:
TS AND INTERIOR ILLUMINATION ARE ALL INOP OR WHAT WORKS AND DOES NOT.


COMMENTS:
ADVISED TECH IF ONLY LOW BEAMS, SUSPECT MULTIFUNCTION SWITCH OR SHORT


COMMENTS:
TO GROUND FROM MULTIFUNCTION SWITCH TO CJB. ADVISED IF BOTH HIGH BEAM


COMMENTS:
AND LOW BEAM INOP BUT FLASH TO PASS WORKS, SUSPECT LCM AND LOAD TEST P


COMMENTS:
OWER, GROUND AND VERIFY NO AFTERMARKET ACCESSORIES TIED INTO CIRCUIT.


COMMENTS:
TECH STATES THE HEADLAMPS CUT OFF AT TIMES INTERMITENTLY, BUT THE PARK


COMMENTS:
ING LAMPS MAY OR MAY NOT STAY ON. THE HEADLAMP SWITCH HAS BEEN REPLACE


COMMENTS:
D AND THE GROUND CKT 57 TO THE HEADLAMP SWITCH WAS CHECKED AND IS OK.


COMMENTS:
TECH STATES THERE IS NO POWER TO C202C PIN 9 AT THE HEADLAMP SWITCH WH


COMMENTS:
EN THE CONCERN IS PRESENT. TECH SEEKING FURTHER DIAG/REPAIR DIRECTION.


COMMENTS:
ADVISED TECH BASED ON THE NATURE OF THE CONCERN AND A FEW SIMILAR PAST


COMMENTS:
REPORTS, THE HOTLINE WOULD RECOMMEND LCM MODULE REPLACEMENT.REPORT #:


COMMENTS:
5L1C1001 REPLACE ELECTONIC MODULE (GEM)ADD-ON 01/04/2006 03:22PM AMY M


COMMENTS:
EINKEN MSS - FCSD - TECH SVC HOTLINE TECH COMMENTS: HEADLIGHTS WOULD F


COMMENTS:
LICKER OFF AND ON AFTER SEVERAL HOURS OF USE. LIGHTING CONTROL MODULE


COMMENTS:
THE TECHNICIAN HAS DISCOVERED THAT THE LCM WILL MAKE A CLICKING NOISE


COMMENTS:
WHEN THE HEADLIGHTS INTERMITTENTLY TURN OFF BUT THE PARKING LAMPS AND


COMMENTS:
DASH LIGHTS REMAIN ON. THE CONCERN IS DUPLICATED IN MANUAL OR AUTO.


COMMENTS:
PROVIDED APPROVAL CODE P04SR TO REPLACE THE LCM.


COMMENTS:
CUST REPORTS HEADLAMPS ARE INOP AT TIMES. TECH VERIFIED THIS CONCERN R


COMMENTS:
EPORTS NO CODES. TECH STATES WHEN PUSHING ON LCM PLUG HEADLAMPS WILL F


COMMENTS:
UNCTION. TECH VERIFIED HARNESS AND ALL CONNECTORS AT LCM. TECH IS SEEK


COMMENTS:
GAVE TECH APPROVAL CODE P03DV TO REPLACE THE LCM PER HEADLAMP INOP AT


COMMENTS:
TECH STATES HEADLIGHTS GO OUT AT TIMES WHILE DRIVING. FTP WORKS CORREC


COMMENTS:
TLY WHEN CONCERN IS PRESENT. TECH SEEKING KNOWNS


COMMENTS:
ADVISED TECH TO CHECK PIN 16 AT LCM FOR VOLTAGE WHEN CONCERN IS PRESEN


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P033T TO REPLACE THE LCM PER HEADLAM


COMMENTS:
THE CUSTOMER ALLEGEDLY STATES THAT THE HEADLAMPS WOULD NOT EXTINGUISH


COMMENTS:
AND THE TURN SIGNALS BECAME INOPERATIVE AT THE SAME TIME THAT A CLICKI


COMMENTS:
NG NOISE BECAME EVIDENT. THE TECHNICIAN STATES THAT NO CHARGING OR BAT


COMMENTS:
TERY CONCERN WAS EVIDENT BEFORE OR DURING INITIAL DIAGNOSTICS WHEN THE


COMMENTS:
INOPERATIVE INTERIOR LAMPS, INOPERATIVE TURN SIGNALS, AND CONTINUOUS


COMMENTS:
HEADLAMP OPERATION WERE DUPLICATED. THE TECHNICIAN HAS VERIFIED THAT H


COMMENTS:
EADLAMP SWITCH INPUT PID DISPLAYS THE CORRECT HEADLAMP SWITCH POSITION


COMMENTS:
BUT THE DOOR AJAR PID ALWAYS READS CLOSED. THE TECHNICIAN HAS VERIFIE


COMMENTS:
D POWER AND GROUND TO THE LCM AND HAS RETRIEVED THE FOLLOWING CODES: B


COMMENTS:
APPROVAL CODE P04UV WAS PROVIDED TO REPLACE THE LCM.


COMMENTS:
CUST REPORTS HEADLAMPS INOP. TECH VERIFIED CONCERN REPORTS NO CODES. T


COMMENTS:
ECH REPORTS WHEN TAPING ON LCM HEADLAMPS WILL FUNCTION THEN BECOME INO


COMMENTS:
P. TECH VERIFIED ALL CONNECTORS AT LCM REPORTS NO CONCERNS. TECH ISSEE


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03MT TO REPLACE THE LCM PER INOP HE


COMMENTS:
CUSTOMER ALLEGES THE HEADLAMPS INOPERATIVE INTERMITTENT INOPERATIVE. T


COMMENTS:
ECHNICIAN STATES HE HAS NOT VERIFIED THIS CONCERN. HE HAS NO DTC CODES


COMMENTS:
SETTING. NO PARTS HAVE BEEN REPLACED OR SWAPPED OUT. TECHNICIAN SEEKI


COMMENTS:
ADVISED TECHNICIAN TO PAST REPORTS OF THE LCM BEING REPLACED FOR THIS


COMMENTS:
CUSTOMER ALLEGES THE HEAD LAMPS TURNING OFF WHILE DRIVING. TECHNICIAN


COMMENTS:
STATES HE HAS NOT VERIFIED THIS CONCERN. NO PARTS HAVE BEEN REPLACED O


COMMENTS:
R SWAPPED OUT. HE HAS NO DTC CODES SETTING IN THE VEHICLES MODULES. TE


COMMENTS:
ADVISED TECHNICIAN THERE ARE ARE REPORTS OF THE HEADLAMP SWITCH & LCM


COMMENTS:
CUST REPORTS LEFT HEADLAMP IS INOP. TECH VERIFIED CONCERN REPORTS NO C


COMMENTS:
ODES FROM LCM. TECH PERFORMED PINPOINT TEST VERIFIED FUSE 2.19 TECH RE


COMMENTS:
PORTS NO SIGNAL AT 161 PIN 1, C1047 TECH ALSO REPORTS LCM IS MAKING A


COMMENTS:
CLICKING SOUND. TECH IS SEEKING TO REPLACE THE LCM PER CONCERNS.


COMMENTS:
GAVE TECH APPROVAL CODE P03DS TO REPLACE THE LCM PER CLICK NOISE FROM


COMMENTS:
TO THE HEADLAMPS. LOAD TEST GROUND TO HEADLAMPS. REPAIR AS NECESSARY.


COMMENTS:
TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE. CHECKED OPERATION-OK


COMMENTS:
Headlights would turn off with a clicking sound while driving the vehi


COMMENTS:
cle after several hours. Turning headlight switch off and on several t


COMMENTS:
imes would sometimes get them to turned back on.


COMMENTS:
Leadlights would turn off with a clicking sound after driving vehicle


COMMENTS:
several hours. Headlight relay inside the lighting control module was


COMMENTS:
found to be bad. Signs of heat on the lighting control module circuit


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board at the headlight relay shows that the circuit can not support th


COMMENTS:
e current flow required for the head light opperation. This problem ha


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s occured on several our fleet vehicles and was repaired by replacing


COMMENTS:
the headlight relay on the lighting control module circuit board.


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CUSTOMER COMPLAINT INTERMITTENTLY THE HEAD LAMPS CUT OUT WHILE DRIVING


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. TECH IS UNABLE TO DUPLICATE, SEEKING KNOWN CONCERNS.


COMMENTS:
ADVISED TECH TO INSPECT HEAD LIGHT SWITCH CONNECTOR AND SWITCH FOR CON


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CERNS. IF GOOD, CHECK LCM CONNECTOR FOR ISSUES. IF NO CONCERNS FOUND,


COMMENTS:
REPLACE THE LCM. REPORT #: 6BUCI011 REPLACE PANEL-CONSOLEREPORT #: 6I1


COMMENTS:
ET004 REPLACE CONTROL TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE


COMMENTS:
DLR STATES THE T/S ARE INOP. WILL LIGHT BUT NOT FLASH. HEADLAMPS ON AT


COMMENTS:
ALL TIMES WITH KEY ON. PARK LAMPS OFF, AND DASH LAMPS AND DOME LAMPS O


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N DIM. DDM, ABS AND LCM FAIL. DLR HAS DONE NO DIAGNOSIS. DLR CALLED FO


COMMENTS:
ADVISED DLR NO KNOWNS. REVIEWED ONLINE EVTM. RECOMMEND DLR CHECK FOR P


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OSSIBLE DATA LINE CONCERN OR SHORTED MODULE. DISCONNECT THE LCM AND RE


COMMENTS:
TEST COMMUNICATION. IF NO CHANGE, DISCONNECT THE ABS MODULE AND RETEST


COMMENTS:
. REPLACE EFFECTED MODULE OR REPAIR DATA LINE AS NEEDED TO RESTORE COM


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DLR STATES HE REPLACED THE LCM AND CORRECTED THE LIGHTING CONCERN. STI


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LL UNABLE TO COMMUNICATE WITH ABS. ABS SEEMS TO FUNCTION NORMALLY. DLR


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TECH COMMENTS: SHORTED HARNESS IN HEADLINER NEAR C PILLAR


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CUSTOMER STATES THAT HEADLAMPS DROP OUT. TECH VERIFIED COCNER NAND STA


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TES THAT TAPPING ON THE MODULE WILL MAKE CONCERN GO AWAY. TECH IS SEEK


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GAVE TECH APPROVAL CODE P96VV PER LIGHTING CONCERN.


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SM STS HAS VEHICLE IN AND HAS HEAD LIGHTS FLASHING ON AND OFF AND STS


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ONLY HAPPENS WHILE DRIVING EXTENTED TIME FRAME


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ADVISED SM TO CK POWER AND GROUND TO LCM AND REPLACE LCM FOR VEHICLE C


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CUSTOMER STS THE HEADLIGHTS CUT OUT AT TIMES WHEN DRIVING. TECH HAD BE


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EN ABLE TO DUPLICATE THE CONCERN AND WHEN IT HAPPENS HE CAN HEAR THELC


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M CLICK. NO LCM CODES. TECH LOOKING FOR KNOWNS.


COMMENTS:
REPORT #: 6JPD4005 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6JMCS008RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED THE LCMREPORT#: 6


COMMENTS:
JCBF002 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LIGHTIN


COMMENTS:
G CONTROL MODULEADVISED TECH OF PAST REPORTS WITH THE SAME CONCERN WHE


COMMENTS:
RE THE LCM WAS REPLACED TO FIX THE CONCERN. TRY A KG LCM AND RETEST.


COMMENTS:
TECH STATES INTERMITTENTLY HEADLIGHTS GO INOP WHILE DRIVING. TECH UNAB


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LE TO DUPLICATE CONDITION. DTC'S B1322 B1566 B1792 B1352. HEADLIGHT SW


COMMENTS:
ITCH HAS BEEN REPLACED. UNKNOWN IF PARK LIGHTS STAY ON WHEN HEADLIGHTS


COMMENTS:
ADVISE TECH OF OTHER SIMILAR CASES OF LIGHTING CONTROL MODULE CONCERN.


COMMENTS:
TECH TO ADVISE.REPORT #: 6HNA6002 REPLACE ELECTONIC MODULE (GEM) REPOR


COMMENTS:
T #: 6CPDV013 REPLACE ELECTONIC MODULE (GEM)


COMMENTS:
THE CONCERN IS THE HEAD LAMPS INOP INTERMITTENT, BUT THE CONCERN HAS N


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OT BEEN VERIFIED. THERE ARE NO DTC CODES SETTING IN THE VEHICLE MODULE


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S. NO PARTS HAVE BEEN REPLACED OR SWAPPED OUT. THE VEHICLE IS A MODIFI


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- LOAD TEST THE LCM POWER & GROUND CKTS.- CHECK THE CONNECTIONS & PIN


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FITS AT THE LCM. - REPLACE THE LCM PER PAST REPORTS & CHECKS PERFORMED


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Web Contact: head lights shut off, come back on after 10 min. to 4 hou


COMMENTS:
rs. has had headlight switch replaced. low beam & high beam go out,can


COMMENTS:
get hi beam to stay on if he holds lever on multifunction sw.


COMMENTS:
Web Contact: Hotline has received other similar reports of Lighting Co


COMMENTS:
ntrol Module concern. Please refer to EVTM, section 58-1 to assist


COMMENTS:
diagnosing this condition. If necessary you may call the Technical Ho


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CUSTOMER STATES THAT HEADLMAPS ARE INOP. TECH VERIFIED CONCERN AND HAS


COMMENTS:
CODES B1342, B1247, AND B2498 ARE PRESENT. TECH IS SEEKING TO REPLACE


COMMENTS:
GAVE TECH APPROVAL CODE P962T PER LIGHTING CONCERN.


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CONCERN: ALL EXTERIOR AND INTERIOR LIGHTS ARE INOP.DIAGNOSTICS PERFORM


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ED: LCM WILL NOT COMMUNICATE, POER AND GROUNDS OKPARTS REPLACED: NONE


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YET, BUT WE HAVE REPLACED THE LCM IN JUNE, AUGUST, OCTOBER, AND NOW IT


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NEEDS ANOTHER ONE. NO AFTER MARKET EQUIPMENT INSTALLED ON VEHICLE


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. HEADLAMPS ARE PROPER WATTAGE. NO TRAILER/ TOW HARNESS. POWERS AND GR


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OUNDS TO THE LCM WERE LOAD TESTED WITH A HEADLAMP BULB.


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*NO KNOWN CONCERNS FOR THIS SYMPTOM.*PAGES 58-2 AND 58-3 IN THE EVTM.*


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CHECK FOR SHORT TO GROUND ON ANY OF THE VREF CIRCUITS WITH ALLCONNECTO


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RS DISCONNECTED.*LOAD TEST GROUND FOR MAIN LIGHT SWITCH THATIS SUPPLIE


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D TO THE LCM FOR CONTROL.*SOMETHING IS SHORTING OUT THIS MODULE TO CAU


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SE IT TO GO BAD EVERY TWO MONTHS.***************REFER TO REPORT NUMBER


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*CONCERN: HEAD LAMPS TURN OFF ON THIER OWN INTERMITTENTLY.*DIAGNOSTICS


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PERFORMED: SELF TEST LCM NO CODES.*PARTS REPLACED: MULTIFUNCTION SWIT


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CH IN PAST SAME CONCERN A WEEK AGO.*UNABLE TO DUPLICATE THE CONCENR AT


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*RECOMMEND DLR DUPLICATE THE CONCERN PRIOR TO FURTHER REPAIRS.*POSSIBL


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*TECH HAS VERIFIED THE CONCERN.*LOW AND HIGH BEAMS GO INOP.*ALL OTHER


COMMENTS:
LAMPS STILL FUNCTION NORMALLY.*FLASH TO PASS FUNCTIONS NORMALLY. *LCM


COMMENTS:
*REVIEWED EVTM*RECOMMEND DLR REPLACE THE LCM AND RETEST.


COMMENTS:
CUST REPORTS HEADLAMPS BECOME INOP AT TIMES. TECH VERIFIED THIS CONCER


COMMENTS:
N REPORTS NO CODES. TECH PERFORMED PINPOINT TEST REPORTS WHEN PUSHING


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ON C2145A AND C2145B HEADLAMPS WILL FUNCTION. TECH REPORTS NO CONCERNS


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WITH CONNECTORS. TECH REPORTS POSSIBLE PIN 2, AND 6, CONNECTION CONCE


COMMENTS:
RN IN LCM. TECH IS SEEKING TO REPLACE LCM.


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03HT TO REPLACE THE LCM PER HEADLAM


COMMENTS:
THE CONCERN IS THE HEADLAMPS INOP ON THE AUTO OR MANUAL MODE. THERE AR


COMMENTS:
E NO DTC CODES SETTING IN THE VEHICLE MODULES. THE MULTIFUNCTION SWITC


COMMENTS:
H WAS REPLACED WITH NO CHANGE. THE VEHICLE HAS THE CORRECT HEADLAMP BU


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LBS INSTALLED. THERE IS NO AFTER MARKET PARTS INSTALLED ON THE VEHICLE


COMMENTS:
USE DIELECTRIC GREASE IN THE HEAD LAMP BULB SOCKETS AND PER PAST REPOR


COMMENTS:
TS FOR THIS INTERMITTENT CONCERN REPLACE THE LCM.


COMMENTS:
CONCERN: THE HEADLIGHTS AND DASH LIGHTS WILL SHUT OFF INTERMITTENTLY B


COMMENTS:
GAVE TECH APPROVAL CODE P96TV PER CONCERN.


COMMENTS:
CUSTOMER STATES THAT LIGHTS ARE INOP. TECH VERIFIED CONCERN AND STATES


COMMENTS:
THA MODULE IS OVEHEATED. TECH IS SEEKING TO RPELACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96QX PER CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS INOP, FLASHTO


COMMENTS:
PASS FUNCTION OPERATINGDIAGNOSTICS ALREADY COMPLETED: PERFORMED APPRO


COMMENTS:
PRIATE PINPOINT TEST, AFTER THREE STEPS THE TEST LEAD TO REPAIRING CIR


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CUIT, BUT CIRCUIT IS A GOOD CIRCUITPARTS REPLACED: TECHNICIAN QUESTION


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: WHAT OTHER PINPOINT TEST COULD I FOLLOW THAT WOULD NOT LEAD ME TO A


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DEAD ENDFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WS


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M FOR THIS CONCERN? ANSWER: YESFORM QUESTION: WAS THE PINPOINT TEST FO


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LLOWED? ANSWER: YESCALL DATA:  :::HEADLAMPS ARE COMPLETELY INOPERATIVE


COMMENTS:
.:::AT ANOTHER POINTIN TIME, THE HEADLAMPS WOULD BECOME INOPERATIVE IN


COMMENTS:
TERMITTENTLY.:::THE CUSTOMER HAS REPLACED THE MULTIFUNCTION SWITCHAND


COMMENTS:
THE MAIN LIGHT SWITCH WITH NO CHANGE TO CONCERN.:::NO DTCS IN THE LCM.


COMMENTS:
:::FLASH TO PASS IS OPERATING AS DESIGNED.


COMMENTS:
SSM 19452 HIGH WATTAGE REPLACEMENT HEADLAMP BULBS MAY NOT BE DOT APPRO


COMMENTS:
F MADE TESTLAMP (3157 BULB) FROM THAT PIN TO GROUND, AND COMMAND HEADL


COMMENTS:
AMPS ON.:::IF THE BULB DOES NOT ILLUMINATE, LOAD TEST POWERS & GROUNDS


COMMENTS:
(WITH THAT SAME SELF MADE TESTLAMP) AND IF GOOD REPLACE THE LCM AND R


COMMENTS:
ETEST.:::IF THE BULB DOES ILLUMINATE, ENSURE CORRECT HEADLAMP BULBSARE


COMMENTS:
BEING USED (REFER TO SSM 19452).:::IF CORRECT BULBS BEING USED, TRACE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS GO OFF AFTER


COMMENTS:
15 MINS OF USEDIAGNOSTICS ALREADY COMPLETED: CHECKED THE WIRING FOR CH


COMMENTS:
AFING,TRYED NEW HEADLIGHT SWITCH, TRYED TO SEE WHY THERE IS RELAYS WIR


COMMENTS:
ED INTO THE HEADLIGHT ON THE HEADER,PARTS REPLACED: HEADLIGHT SWITCHFO


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RM QUESTION: IS THERE AN APPROPRIATE PINPOINT TESTIN THE WSM FOR THIS


COMMENTS:
CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSW


COMMENTS:
ER: YESCALL DATA:  TECH STATES THAT VEHICLE WAS BROUGHT IN FOR THE HEA


COMMENTS:
D LAMPS GOING OUT AFTER 15MIN OF USE. WHEN CONCERN OCCURS THEY CAN USE


COMMENTS:
FLASH TO PASS TO ILLUMINATE THE HEAD LAMPS. WHEN CONCERN OCCURS IT EF


COMMENTS:
ADVISED TECH WHEN CONCERN OCCURS DETERMINE IF HE IS LOOSING POWER OUT


COMMENTS:
OF THE LCM ON CIRCUIT 502. IF HE IS SUSPECT THERE IS HIGH RESISTANCE O


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N HEAD LAMP CIRCUITS OR POOR GROUND FOR HE HEAD LAMPS. MAKE SURE THEYD


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O NOT HAVE INCORRECT OR AFTERMARKET HEAD LAMP BULBS THAT COULD PULL MO


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RE AMPS THAN THE STOCK BULBS. IF THE LCM PICKS UP ON THE HIGH AMP DRAW


COMMENTS:
IT WILL TURN THE POWER OFF TO PROTECT ITSELF. THE FLASH TO PASS USES


COMMENTS:
A DIFFERENT POWER SOURCE FROM F2.27 THAT HIGH AND LOW BEAM DO NOTUSE.


COMMENTS:
TECH COMMENTS: THE LCM MODULE WAS REPLACED AND THE PROBLEM WAS CURED


COMMENTS:
WEB FORM DATA: DESCRIPTION OF VEHICLE CONCERN: HEADLITES INTERMITTE


COMMENTS:
NLY GO OUTALONG WITH TAIL LITES,AND DASH LITES. IF YOU TURN HEADLIT SW


COMMENTS:
ITCH OFF AND BACK ON LITES COME ON .CUST SAID HE WIGGLES MULTI-FUNCTIO


COMMENTS:
N SWITCHAND COMES ON DIAGNOSTICS ALREADY COMPLETED: TEST HEADLITE S


COMMENTS:
WITCH ,TEST POWER AND GROUND TO LIGHTING MODULE, INSPECT MULTI-FUNCTIO


COMMENTS:
N SWITCH
PARTS REPLACED: LIGHTING CONTROL MODULE
FORM QUESTION:


COMMENTS:
IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANS


COMMENTS:
WER: NO FORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NO<B


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R>CALL DATA: -ALL LIGHTINGRELATED TO THE LCM GOES INOPERATIVE INTE


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RMITTENTLY
-NO DTCS SET IN THE LCM
-DEALER CAN DUPLICATE AFTER R


COMMENTS:
UNNING VEHICLE BETWEEN 15AND 30 MINUTES -CUSTOMER STATES THEY CAN G


COMMENTS:
ET LIGHTING TO RETURN BY WIGGLING MULTIFUNCTION SWITCH OR TURNING HEAD


COMMENTS:
REPORT #: 6LUGC003 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6LSAT00


COMMENTS:
2 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6JZCZ014 REPLACE ELECTON


COMMENTS:
IC MODULE (GEM) REPORT #: 6JLBT008 REPLACE ELECTONIC MODULE (GEM)<B


COMMENTS:
R>REPORT #: 6HNA6002 REPLACE ELECTONIC MODULE (GEM) -LOAD TEST BASE


COMMENTS:
POWER AND GROUND TO THE LCM USING A HIGH BEAM HEADLIGHT BULB AND REFE


COMMENTS:
RENCE WIRING DIAGRAM PAGE 58-2 -ENSURE THERE IS NOT AFTERMARKET EQU


COMMENTS:
IPMENT TIED INTO LCM RELATED CIRCUITRY THAT MAY BE CAUSING THE CONDITI


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ON -CHECK AND SEE IF FLASH TO PASS WORKS NORMALLY WHEN DUPLICATED<B


COMMENTS:
R>-CHECK THE TEMPERATURE OF LCM WHEN CONDITION PRESENT


COMMENTS:
THE LCM POWER & GROUND CKTS WERE LOAD TEST & THE LCM WAS REPLACED WITH


COMMENTS:
NO CHANGE. THE CONCERN IS THE HEADLAMPS INOPERATIVE INTERMITTENT. THE


COMMENTS:
FLASH TO PAST WILL WORK WHEN THE CONCERN IS PRESENT. IF THE HEAD LAMPS


COMMENTS:
SWITCH IS CYCLED THE CONCERN GOES AWAY. THERE ARE NO DTC CODES SETTIN


COMMENTS:
G IN THE VEHICLE MODULES. ONLY THE LCM HAS BEEN REPLACED AT THISTIME.


COMMENTS:
THERE IS NO AFTER MARKET TIED INTO THE LCM OR HEADLAMPS CKTS.


COMMENTS:
START BY MAKING SURE THE CORRECT HEAD LAMP BULBS ARE INSTALLED. CHECK


COMMENTS:
THE AMPERAGE LOAD ON THE RIGHT & LEFT HEAD LAMPS WHEN OPERATING. PERFO


COMMENTS:
RM A VOLTAGE DROP WHEN THE HEADLAMPS TURNED ARE ON &OPERATING.REMOVE T


COMMENTS:
HE HIGH BEAM THEN WHEN THE CONCERN IS PRESENT DOESTHE FLASH TO PASS LO


COMMENTS:
-AMPERAGE DRAW ON CIRCUIT 502 IS 4.2 ON LOW BEAM AND 4.5 ON HIGH BEAM<


COMMENTS:
BR>-VOLTAGE DROP TO HEADLAMPS IS 1.65 VOLTS AND TO PIN 16 OF C2145B IS


COMMENTS:
.5 VOLTS
-LCM REMAINS COOL TO THE TOUCH WHEN CONDITION PRESENT


COMMENTS:
-CONDITION DOES NOT OCCUR WITH ONLY THE PARKING LIGHTS ON -BULBS RE


COMMENTS:
-MONITOR THE HEADLAMP POSITION PID IN THE LCM WITH IDS WHEN CONDITION


COMMENTS:
PRESENT -ADD 10 AMP IN-LINE FUSES ON CIRCUITS 19 (PIN 8 OF C2145B),


COMMENTS:
) AND RETEST -IF ANY FUSE OPENS, SUSPECT SHORT TO GROUNDON THAT CIR


COMMENTS:
CUIT CAUSING THE LCM TO SHUT DOWN -IF NO FUSES OPEN AND PID INDICAT


COMMENTS:
ES HEADLAMP SWITCH IN CORRECT POSITION, REPLACE THE LCMAGAIN


COMMENTS:
THE HEADLAMP SWITCH WAS DISPLAYING CORRECT ON THE SCAN TOOL WHEN THE C


COMMENTS:
ONCERN WAS CURRENT & NONE OF THE INLINE FUSES OPENED WHEN THE CONCERNO


COMMENTS:
CCURRED. THE LCM HAS NOT BEEN REPLACED AGAIN AT THIS TIME. THERE WAS N


COMMENTS:
THERE IS NO FORAWRD DIRECTION WITH THIS VEHICLE *********************T


COMMENTS:
FSE CALLING IN. DEALER HAS LOAD TESTED THE POWER AND GROUND, UNPLUGGED


COMMENTS:
ALL INPUTS AND OUTPUTS WHEN THE CONCERN IS PRESENT, THE HEADLIGHTS DID


COMMENTS:
NOT COME ON. FSE IS NOT AT THE DEALER, SEEKING DIRECTION, DOUBLE CHECK


COMMENTS:
ADVISED THAT IF NO SHORTED OUTPUTS, INPUTS ARE FINE, THEN THE LCM IS F


COMMENTS:
AULTY. DOUBLE CHECK THE POWER AND GROUND VIA OVERLAY, SUSPECT LCM.


COMMENTS:
REVIEW OF HEADLIGHT SECTION IN SHOP MAN FOUND NO ASSISTANCE IN DIAG. R


COMMENTS:
EVIEW OF INTERIOR LIGHT SECTION FOUND MENTION OF BATTERY SAVER FUNCTIO


COMMENTS:
N BUILT INTO LCM. FOUND TECH WAS DOING TESTS OF NEW LCM WITH KEY OFF A


COMMENTS:
ND LCM WORKING AS DESIGNED SHUT OFF HEAD LIGHTS AS AFTER 10 MIN.


COMMENTS:
LCM CONCERN. INFORMED TECH TO PERFORM PINPOINT TEST ON CJB FOR POSSIBL


COMMENTS:
CUSTOMER COMPLAINT INTERMITTENTLY HEAD LIGHTS CUT OUT WHILE DRIVING. T


COMMENTS:
ECH UNABLE TO DUPLICATE, SEEKING KNOWN CONCERNS.


COMMENTS:
ADVISED TECH TO LOAD TEST POWERS AND GROUNDS TO LCM. MAKE SURE HEAD LI


COMMENTS:
GHT SWITCH IS PROPERLY SEATED AND CORRECT BULBS ARE INSTALLED IN HEAD


COMMENTS:
LIGHTS. REPLACE LCM AND RETEST. REPORT #: 6CPDV013 REPLACE ELECTONIC M


COMMENTS:
ODULE (GEM) REPORT #: 6BCCS012 REPLACE ELECTONIC MODULE (GEM) TECH COM


COMMENTS:
MENTS: INSTALLED A NEW LCMREPORT #: 6AXCK015 REPLACE ELECTONIC MODULE


COMMENTS:
TECH COMMENTS: WAS ABLE TO VEREFY PROBLEM, BY HITTING LCM, LIGHTS WOUL


COMMENTS:
TECH STATES CUSTOMER STATES INTERMITTENTLY PARK LIGHTS, HEADLIGHTS, TU


COMMENTS:
RN SIGNALS GO INOP. TECH UNABLE TO DUPLICATE CONDITION. NO DTC'S.


COMMENTS:
TECH TO ADVISE.ISM 03-12-021 REPLACE LCM WITH 4W7Z-13C788-BB OR LATE


COMMENTS:
INTERMITTENTLY WHILE CRUISING THE HEADLAMP FLASH OFF & ON. TECH SEEKIN


COMMENTS:
REPORT #: 6EJED001 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6BADB003RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) TECH COMMENTS: LIGHTING CONTROL MODULE WA


COMMENTS:
S CORRECT FIXREPORT #: 5L1C1001 REPLACE ELECTONIC MODULE (GEM)ADVISED


COMMENTS:
TECH OF PAST REPORTS ABOVE WITH LCM REPLACED FOR FIX. VOLT DROP POWERS


COMMENTS:
& GROUNDS TO LCM, IF GOOD REPLACE IT & RE TEST.


COMMENTS:
HEAD LAMPS GO OFF & ON INTERMITTENTLY DTCS IN LCM ARE B1792 & B2498


COMMENTS:
REPORT #: 6G5C5006 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: INSTA


COMMENTS:
LL NEW LIGHTING CONTROL MODULEB1792 AUTOLAMP SENSOR INPUT CIRCUIT SHOR


COMMENTS:
T TO BATTERYB2498HEADLAMP SWITCH MULTIPLE SIGNALS INPUT ACTIVEADVISED


COMMENTS:
TO VOLT DROP LCM POWERS & GROUNDS, INSURE POLICEADD ONS ARE CORRECTLY


COMMENTS:
TIED IN. IF ALL GOOD-PER PAST REPORTS REPLACE LCM & RE TEST.


COMMENTS:
CUST REPORTS HEADLAMPS INOP AT TIMES. TECH VERIFIED THIS CONCERN. TECH


COMMENTS:
REPORTS HE IS NOT THE PERSON WORKING ON VEHICLE TECH HAS NO DIAGNOSTIC


COMMENTS:
INFORMED TECH TO VERIFY ALL CONNECTORS AT LCM REPORTS ANY CODES. GAVE


COMMENTS:
TECH REPORT NUMBER INFORMED TECH TO CALL RTDA BACK WITH DIAG INFO.


COMMENTS:
TECH VERIFIED ALL CONNECTORS AT LCM REPORTS NO CONCERNS WITH LIGHTING


COMMENTS:
CIRCUIT. TECH REPORTS HEADLAMPS BECAME INOP AFTER 10 MINUTES. TECH INS


COMMENTS:
TALLED A KNOW GOOD LCM REPORTS NORMAL HEADLAMP FUNCTION. HEADLAMPS ON


COMMENTS:
FOR 45 MINUTES. REINSTALLED VEHICLE LCM AFTER 10 MINUTES HEADLAMPS BEC


COMMENTS:
OME INOP. REVIEWED. GAVE TECH APPROVAL CODE P03EV TO REPLACE THE LCM P


COMMENTS:
CUST REPORTS HEADLAMPS INOP AT TIMES. TECH VERIFIED CONCERN PERFORMED


COMMENTS:
SELF TEST REPORTS HARD FAULT B-1342 TECH VERIFIED ALL CONNECTORS AT LC


COMMENTS:
M REPORTS NO CONCERNS. TECH IS SEEKING TO REPLACE THE LCM PER HEADLAMP


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03WU TO REPLACE THE LCM PER INOP HE


COMMENTS:
CUST STATES AT TIMES AFTER LONG USE THE HEADLAMPS WILL CUT OFF. DLR HA


COMMENTS:
S NOT BEEN ABLE TO VERIFY THE CONCERN. NO CODES. CUST STATES IF VEHICL


COMMENTS:
E IS SHUT OFF FOR A FEW MINUTES, LAMPS WILL COME BACK ON. DLR CALLED F


COMMENTS:
ADVISED DLR NO KNOWNS. RECOMMEND DLR DUPLICATE THE CONCERN. CHECK FOR


COMMENTS:
LOSS OF VOLTAGE AT LCM PIN 16. REPLACE THE LCM IF NECESSARY. CHECK M/F


COMMENTS:
TECH STS. THAT THE HEADLIGHTS WHILE DRIVING WILL DROP OUT. TECH CANNOT


COMMENTS:
DUPLICATE, SEVERAL OF THE OFFICERS HAVE NOTED THIS CAR HAS THE PROBLEM


COMMENTS:
. OTHER TECHS AT THE DEALER HAVE REPLACED THE M/F SWITCH, NPF'ED THE C


COMMENTS:
ADVISED TECH TO CHECK FOR A SHORT ON THE OUTPUT SIDE OF THE CIRCUIT. I


COMMENTS:
F THE CAR HAS NO SHORTS ON THE OUTPUT CIRCUITS, LCM IS PROBABLY FAULTY


COMMENTS:
. RECOMMENDED SWAPPING THE LCM WITH ONE OF THEIR OTHER CARS TO SEE IF


COMMENTS:
THE PROBLEM FOLLOWS THE CAR OR THE MODULE.


COMMENTS:
CUSTOMER ALLEGES THE HEAD LAMPS TURNING ON & OFF WITH OUT COMMEND INTE


COMMENTS:
RMITTENT. TECHNICIAN STATES HE HAS VERIFIED THIS CONCERN BUT INTERMITT


COMMENTS:
ENT. HE HAS NO DTC CODES SETTING IN THE VEHICLE MODULES. THE DEALER HA


COMMENTS:
S REPLACED THE HEADLAMP & MULTIFUNCTION SWITCH WITH NO CHANGE. HE AS C


COMMENTS:
HECK THE LCM CONNECTION, PIN FIT & CRIMP WITH NO PROBLEMS FOUND. TECHN


COMMENTS:
ADVISED TEHCNICIAN TO REPLACE THE LCM PER PAST REPORTS LISTED BELOW. R


COMMENTS:
EPORT #: 6HNA6002 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6G5CT007 RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) REPORT #: 6EABA021 REPLACE ELECTONIC MODU


COMMENTS:
LE (GEM) REPORT #: 6CJBG002 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6


COMMENTS:
Y THEMSELVES, BUT THE PARKING LIGHTS WILL STAY ONDIAGNOSTICS PERFORMED


COMMENTS:
: GOT CODE B1792 - AUTO LAMP SENSOR INPUT CIRCUIT FAILURE BUTTHIS VEHI


COMMENTS:
CLE IS NOT EQUIPPED WITH AUTOLAMPSPARTS REPLACED: HEADLAMP SWITCH MULT


COMMENTS:
IFUNCTION SWITCHPLEASE LIST ANY BODY MODULE DTCS RELATED TO THIS CONCE


COMMENTS:
RN: B1792 - AUTO LAMP SENSOR INPUT CIRCUIT FAILUREIS THERE AN APPROPRI


COMMENTS:
ATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? : NOWAS THE PINPOINT TE


COMMENTS:
ST FOLLOWED?: NO  INITIAL QUESTION:HAVE YOU SEEN THIS BEFORE  INITIAL


COMMENTS:
HOTLINE RECOMMENDATION: *VEHICLE NOT EQUIPPED WITH AUTO LAMPS.*HEAD LI


COMMENTS:
GHT SWITCH AND MULTI FUNCTION SWITCH WERE REPLACED PRIOR.


COMMENTS:
*VEHICLE NOT EQUIPPED WITH AUTO LAMPS.*HEAD LIGHT SWITCH AND MULTI FUN


COMMENTS:
PAST REPORTS WITH THE SAME CONCERN INDIACATE THE LCM WAS REPLACED TO F


COMMENTS:
CUSTOMER STATES THAT HEADLMAPS ARE INOP AT TIMES. TECH FOLLOWED PINPOI


COMMENTS:
GAVE TECH APPROVAL CODE P963T PER CONCERN.


COMMENTS:
VEHICLE WAS BROUGHT IN FOR AN INTERMITTENT LOSS IF HEAD LAMPS. DEALER


COMMENTS:
CANNOT DUPLICATE AND THERE ARE NO CODES IN THE LCM. THE MULTIFUNCTION


COMMENTS:
SWITCH AND MAIN LIGHT SWITCH HAVE BEEN REPLACED.


COMMENTS:
ADVISED TECH POSSIBLE CONCERN WITH THE GROUND 102 FOR THE FRONT HEAD L


COMMENTS:
AMPS. IF THEY CANNOT DUPLICATE CONCERN HAVE CUSTOMER TRY PUTTING VEHIC


COMMENTS:
LE IN HIGH BEAM OR FLASH TO PASS SETTING TO SEE IF HEAD LAMPS STILL WO


COMMENTS:
RK. IF NOT POSSIBLE GROUND CONCERN. IF HIGH BEAM AND FLASH TO PASS WOR


COMMENTS:
K BUT NOT LOW BEAM, SUSPECT POWER SUPPLY FROM THE MULTIFUNCTION SWITCH


COMMENTS:
TO THE BULB IS THE CONCERN. ALSO MAKE SURE THEY HAVE THE CORRECT WATT


COMMENTS:
AGE BULBS INSTALLED. IF THEY HAVE BULBS THAT ARE A HIGHER WATTAGE RATI


COMMENTS:
NG THE LCM CAN SHUT DOWN DUE TO THE BULBS PULLINGTO MANY AMPS.


COMMENTS:
THE CONCERN IS THE HEADLAMPS TURNING OFF WHILE DRIVING. THERE WAS A CL


COMMENTS:
ICKING NOISE IN THE DASH WHEN THE CONCERN WAS CURRENT. DEALER STILL HA


COMMENTS:
S NOT VERIFIED THIS ISSUE AT THIS TIME. THERE IS MEMORY DTC CODES B129


COMMENTS:
7 B2497 & B1792 SETTING. THE MULTIFUNCTION SWITCH WAS REPLACED WITH NO


COMMENTS:
MAKE SURE THE CORRECT HEADLAMP BULBS ARE INSTALLED. LOAD TEST THE LCM


COMMENTS:
POWER & GROUND CKTS. PER PAST REPORTS SUSPECT THE LCM BEING THE CAUSE.


COMMENTS:
TECHNICIAN STATES INTERMITTENT THE HEAD LAMPS ARE INOPERATIVE INTERMIT


COMMENTS:
TENT. THERE ARE NO AFTER MARKET BULB INSTALLED ON THE VEHICLE.HE PERFO


COMMENTS:
RM PPT-A WHICH LEADS HIM TO REPLACE THE LCM. TECHNICIAN CALLEDSEEKING


COMMENTS:
ADVISED TEHCNICIAN TO REPLACED THE LCM PER PAST REPORTS LISTED BELOW.


COMMENTS:
REPORT #: 6HNA6002 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6G5CT007RE


COMMENTS:
LE (GEM) REPORT #: 6CPDV013 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6


COMMENTS:
CJBG002 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6BCCS012 REPLACE ELEC


COMMENTS:
TECH STS HAS VEHICLE IN AND HAS HEADLIGHTS THAT SHUT OFF WHILE AT IDLE


COMMENTS:
AND TECH STS HAS VERIFIED CONCERN AND HAS NO COMM WITH LCM AND SEEKING


COMMENTS:
ADVISED TECH TO TEST POWERS AND GROUNDS TO LCM AND ADVSIED TECH IF OK


COMMENTS:
TECH STS HAS HEAD LIGHT ON AND OFF AND TECH STS HAS VERIFIED CONCERN A


COMMENTS:
ADVISED TECH TO SUSPECT LCM AS FAULT AND REPLACE CK FOR WATER OR CONNE


COMMENTS:
CUST STATES AT TIMES THE HEADLAMPS WILL CUT OFF. PARK, TAIL AND DASH I


COMMENTS:
LLUMINATION CUT OUT ALSO. DLR IS UNABLE TO DUPLICATE THE CONCERN. NO C


COMMENTS:
ODES. DLR REPLACED THE MAIN LIGHT SWITCH WITH NO CHANGE. DLR CALLED FO


COMMENTS:
ADVISED DLR NO KNOWNS. RECOMMEND DLR DUPLICATE THE CONCERN PRIOR TO RE


COMMENTS:
TECH COMMENTS: REPLACED LCM TEST AND RETEST


COMMENTS:
THE TECHNICIAN HAS DISCOVERED THAT THE LOW BEAM FRONT HEADLIGHTS SELF-


COMMENTS:
EXTINGUISH AFTER APPROXIMATELY FORTY-FIVE MINUTES OF OPERATION INTHE S


COMMENTS:
ERVICE BAY. THE TECHNICIAN THEN VERIFIED THAT THE LIGHTS WOULD COME BA


COMMENTS:
APPROVAL CODE P041V WAS PROVIDED TO REPLACE THE LCM.


COMMENTS:
ALLEGED HEADLAMPS ON, UNCOMMANDED AND SHUT OFF WHEN IS USE AT TIMES. B


COMMENTS:
REPORT #: 6EJED001 REPLACE ELECTONIC MODULE (GEM). PAST REPORTS INDICA


COMMENTS:
TE LCM AS CAUSE FOR CARS NOT EQUIPPED WITH PHOTOCELL.


COMMENTS:
INTERMITTENT HEADLAMPS FLASH OFF & ON WHILE DRIVING; DEALER UNABLE TO


COMMENTS:
Web Contact: Response: Diagnostics/Repair Suggested


COMMENTS:
Web Contact: Diagnostics: verify concern check connections at headligh


COMMENTS:
t switch multi function switch & lcmwith lights inop tap on lcm they c


COMMENTS:
ome on can repeat ì Parts Replaced: None. ì Concern: headlights go off


COMMENTS:
Web Contact: Replace Lighting Control Module as per other similar repo


COMMENTS:
rt. Please refer to EVTM, section 58-2 to assist diagnosing this condi


COMMENTS:
tion. If necessary you may call the Technical Hotline using CONTACTID


COMMENTS:
Web Contact: Diagnostics: problem narrowed down to the lighting contro


COMMENTS:
l module by customer. ì Parts Replaced: none ì Concern: Headlights wil


COMMENTS:
Web Contact: Consulted past reports in our tech library and found repo


COMMENTS:
rts for the same condition.Replacement of Lighting Control Module was


COMMENTS:
the fix. Using a suitable filament style test light, check all related


COMMENTS:
fused power circuits and hardwired ground circuits for proper operati


COMMENTS:
on. If necessary you may call the Technical Hotline using CONTACTID 40


COMMENTS:
TEST REPORTS B-1342 TECH PERFORMED PINPOINT TEST VERIFIED ALL CONNECTO


COMMENTS:
RS AT LCM REPORTS NO OUTPUT FROM LCM FOR HEADLAMPS.


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03KZ TO REPLACE THE LCM PER CONCERN


COMMENTS:
THE HEADLAMPS TURN ON AND OFF WITHIN 10 MINUTES OF BEING TURNED ON THE


COMMENTS:
VEHICLE IS NOT BEING DRIVEN. SITTING IN THE BAY IT DOES THIS. THE PARK


COMMENTS:
ING LIGHTS STAY ON ALL THE TIME. FLASH TO PASS WORKS, HIGH & LOW BEAMS


COMMENTS:
REFERENCE EVTM SECTION 58, VOLTAGE DROP LCM POWER & GROUND PINS.CHECK


COMMENTS:
INPUT FROM HEAD LAMP SWITCH.REPLACE LCM & RE TEST OPERATION.REPORT #:


COMMENTS:
6G5C5006 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: INSTALL NEW LIG


COMMENTS:
CUST REPORTS HEADLAMPS WILL FLICKER THEN BECOME INOP. TECH VERIFIED TH


COMMENTS:
IS CONCERN PERFORMED SELF TEST REPORTS NO CODES. TECH REPORTS CLICKING


COMMENTS:
SOUND FROM LCM WHEN HEADLAMPS FLICKERING. TECH PERFORMED PINPOINT TES


COMMENTS:
T VERIFIED HEADLAMP CIRCUIT AND CONNECTORS AT LCM. TECH ISSEEKING APPR


COMMENTS:
LL NEW LIGHTING CONTROL MODULEADVISED TECH OF PAST REPORTS WITHA SIMUL


COMMENTS:
AR CONCERN OF THE HEADLIGHTS GOING OUT AFTER EXTENDED TIME AND THE LCM


COMMENTS:
WAS REPLACED TO FIX THE CONCERN. VOLT DROP LCM POWERS & GROUNDS, INSU


COMMENTS:
RE CONNECTORS/PINS ARE IN TACT. CHECK FOR AFTERMARKET EQUIPMENT NOT PR


COMMENTS:
OPERLY TIED INTO FORD SYSTEMS-USE POLICE MODIFIER GUIDE.


COMMENTS:
TECH STATES CUSTOMER STATES INTERMITTENTLY WHILE DRIVING. IF HIGH BEAM


COMMENTS:
HEADLIGHTS ARE USED OR TURN SIGNALS ARE USED ALL LIGHTS TURN OFF. LIGH


COMMENTS:
TS STAY OFF UNTIL KEY CYCLED. POLICE TAKE-DOWN LIGHTS KEEP WORKING. NO


COMMENTS:
DTC'S. TECH UNABLE TO DUPLICATE CONDITION.


COMMENTS:
ADVISE TECH OF POSSIBLE LIGHTING CONTROL MODULE CONCERN. TECH TO ADVIS


COMMENTS:
E.REPORT #: 6G5C5006 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: INS


COMMENTS:
TECH COMMENTS: OFFICER DESCRIBED A CONDITION WHERE THE HEADLIGHTS WOUL


COMMENTS:
D GO OUT AFTER USING THE TURN SIGNALS. RESTARTING THE CAR WOULD RESETT


COMMENTS:
HE PROPER OPERATION. I REPLACED THE LIGHTING CONTROL MODULE AND HAVE N


COMMENTS:
OT HEARD ANY REPEAT OCCURRENCES FROM THERE POLICE.


COMMENTS:
TECH REPLACED LCM, NOW DARK MODE IS NOT OPERATING AND CAN NOT PROGRAM


COMMENTS:
ADVISED TECH OF INFO IN ISM FOR ENABLING/DISABLING DARK MODE. ALSO, IF


COMMENTS:
LCM IS A 06-07 LEVEL, DARK MODE CAN BE ENABLED THROUGH PROGRAMMABLE PA


COMMENTS:
RAMETERS. ISM 04-08-013 DARK MODE ENABLE/DISABLE PROC.-CVPI.


COMMENTS:
CUSTOMER STS. THAT THE HEADLIGHTS GO OFF. HAPPENS INTERMITTENT. THE TE


COMMENTS:
ADVISED TECH TO GET CODES, VERIFY IF THE LIGHTS WERE ON/OFF AND PARKLA


COMMENTS:
MP STATUS. ADVISED TECH THAT IF NO CODES, INPUT IS GOOD AND OUTPUT IS


COMMENTS:
SUSPECT. IF NO SHORTS ON THE OUTPUT, MOST LIKELY IS LCM.


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS ARE INOP. TECH VERIFIED CONCERN AND NO


COMMENTS:
CODES. TECH VERIFIED SWITCH NAD HAS NO OUTPUT FROM THE LCM. TECH IS SE


COMMENTS:
GAVE TECH APPROVAL CODE P96RT PER LIGHTING CONCERN.


COMMENTS:
CUSTOMER ALLEGES WHILE DRIVING AT NIGHT THE HEADLAMPS ARE INOPERATIVE


COMMENTS:
INTERMITTENT. TECHNICIAN STATES HE HAS NOT VERIFIED THIS CONCERN. HE H


COMMENTS:
AS NO DTC CODES SETTING FOR THIS CONCERN. NO PARTS HAVE BEEN REPLACEDO


COMMENTS:
R SWAPPED OUT. THE CONCERN IS PRESENT ON AUTO OR MANUAL MODE. TECHNICI


COMMENTS:
ADVISED TECHNICAIN TO PAST REPORTS OF THE LCM BEING REPLACED FOR THIS


COMMENTS:
TECH STATES HEADLIGHTS, PARK/TAIL LIGHTS, STOP LIGHTS & INTERIOR LIGHT


COMMENTS:
S ARE INOPERATIVE. DTC B2489. INTERIOR LIGHTS FLASH RADICALLY DURING S


COMMENTS:
ELF-TEST. SELF-TEST INT LOSSES DATA COMMUNICATION.


COMMENTS:
LOAD TEST LIGHTING CONTROL MODULE POWER GROUND. SEE 58-2. REC: TECH TE


COMMENTS:
ST HEADLIGHTS SWITCH INPUT SEE 58-3. ADVISE TECH OF POSSIBLE LIGHTING


COMMENTS:
CONTROL MODULE AS PER SEVERAL SIMILAR CASES TECH TO ADVISE.


COMMENTS:
SM STS HAS REPLACED SWITCH AND MF SWITCH AND LIGHTS STILL GO OFF SEEKI


COMMENTS:
ADVISED SM TO SUSPECT LCM AS FAULT AND TRY KNOWN GOOD


COMMENTS:
TECH STS THE CUSTOMER CONCERN IS THE HEADLIGHTS WILL CUT OUT AT TIME W


COMMENTS:
HEN ON LOW BEAMS AND IF THE HEADLIGHTS ARE ON FOR A WHILE. TECH STS HE


COMMENTS:
CANNOT VERIFY THE CONCERN. TECH LOOKING FOR KNOWNS.


COMMENTS:
REPORT #: 5L1C1001 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6INDJ004RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCM TEST AND RETE


COMMENTS:
STREPORT #: 6BADB003 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: LIG


COMMENTS:
HTING CONTROL MODULE WAS CORRECT FIXADVISED TECH OF SEVERAL PAST REPOR


COMMENTS:
TS WITH THE SAME CONCERN OF THE HEADLIGHTS CUTTING OFF WHILE DRIVING W


COMMENTS:
HERE THE LCM WAS REPLACED TO FIX THE CONCERN. SUSPECT THE LCM.


COMMENTS:
ALLEGED HEADLAMPS GO OFF AT TIMES, FLAS TO PASS OPERATED. THIS ALLEGED


COMMENTS:
HAPPED WHEN USING RH TURN SIGNAL AND LASTED ABOUT 5 MIN. M/F SWITCH RE


COMMENTS:
REPORT #: 6EODD009 REPLACE CNTRL ASY LT DIMMER TECH COMMENTS: REPLACED


COMMENTS:
LIGHTING CONTROL MODULE. ISSUE NEEDS TO BE CONFIRMED, BUT PAST REPORTS


COMMENTS:
TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE. VEHICLE HAS NOT RETUR


COMMENTS:
TECH STATES THE HEADLIGHTS WILL SHUT OFF ON THEIR OWN THEN COME BACK O


COMMENTS:
N. TECH REPLACED HEADLAMP SWITCH NOW HEADLAMPS AND RUNNING LAMPS WILLS


COMMENTS:
HUT OFF THEN COME BACK ON BY THEM SELF. TECH STATES AUTO LAMPS ARE NOL


COMMENTS:
ONGER INSTALLED ON VEHICLE. SUSPECTING LCM.


COMMENTS:
ISM 03-09-035 CALL 1-866-402-6838 FOR CROWN INSTALLED POLICE EQUIP


COMMENTS:
ADVISED TECH THAT THE 2003 CROWN VIC WAS ONLY OFFERED WITH AUTO LAMPS


COMMENTS:
AND DUE TO THAT FACT I DO NOT HAVE WIRING DIAGRAMS OR MANUAL INFORMATI


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03UU TO REPLACE THE LCM PER HEADLAM


COMMENTS:
CONCERN: HEAD LIGHTS GO OFF DIAGNOSTICS PERFORMED: CUSTOMER STATESHEAD


COMMENTS:
LIGHT GO OFF A RANDOM TIMES MOST OF THE TIME WHEN THE CAR SETS 4 A LO


COMMENTS:
NG TIME WITH THE HEAD LIGHTS ON MOTER RUNNING (SHERIFFS CAR) WAS ABLE


COMMENTS:
TO GET THE HEAD LIGHTS TO GO BY TURNING THE MAIN LIGHT SWITH ON AND OF


COMMENTS:
F QUICKLY THE HEAD LIGHTS WENT OFF WITH THE SWITCH ON..... REPLACED TH


COMMENTS:
E MAIN LIGHT SWITCH, RETESTED-WORKED FINE. CUSTOMER BRINGS CAR BACK 2


COMMENTS:
DAYS LATER WITH SAME COMPLANT. I LET THE CAR RUN WITH THE HEAD LIGHTS


COMMENTS:
ON 4 ABOUT 30 MIN. AND THE HEAD LIGHTS WENT OUT. WITH THE HEAD LIGHTS


COMMENTS:
OUT SWITCH ON TESTED POWER AT CK-502. GY FOUND 0V ALSO TESTED CK.1033


COMMENTS:
RD/YE FOR GROUND - TESTED GOOD. BY THIS TIME THE HEAD LAMPS CAME ON...


COMMENTS:
I HAVE ALSO MADE SURE THE CORRECT BULBS ARE IN THE HEAD LAMPS. PARTS


COMMENTS:
REPLACED: REPLACED MAIN HEAD LAMP SWITCH IS THERE AN APPROPRIATE PINPO


COMMENTS:
INT TEST IN THE WSM FOR THIS CONCERN? : NOWAS THE PINPOINT TEST FOLLOW


COMMENTS:
ED?: NO  INITIAL QUESTION:SHOULD I REPLACE LIGHTING CONTROL MODULE ===


COMMENTS:
INTERMITTENTLY THE HEADLAMPS CUT OUT AND CAN HEAR THE CIRCUIT BREAKER


COMMENTS:
OPEN IN LCM WHEN THIS HAPPENS.:::AT THAT TIME, THE PARK LAMPS ARE OPER


COMMENTS:
ATIVE AS WELL AS FLASH TO PASS, BUT THE HIGH BEAMS ARE INOP.:::AT THE


COMMENTS:
TIME OF THE CONCERN, THERE IS NO VOLTAGE ON CIRCUIT 502 PIN 9 C202C (U


COMMENTS:
PIN 16 C2145B).:::REPLACED THE MAIN LIGHT SWITCH TO NO AVAIL.:::THE MA


COMMENTS:
IN LIGHT SWITCH IS SENDING CORRECT INPUT TO THE LCM AND THE BULBS ARE


COMMENTS:
:::AT THE TIME OF THE CONCERN, VERIFY AVAILABLE VOLTAGE AT PIN 16 C214


COMMENTS:
5B.:::IF THERE IS AVAILABLE VOLTAGE, TRACE AND REPAIR AFFECTED AREA.::


COMMENTS:
:COULD INSTALL 5 AMP INLINE FUSES ON CIRCUITS 502,13, 160 AND 161 TO


COMMENTS:
LOCALIZE THE AREA OF HIGH CURRENT.:::OUR LIBRARY OF PAST REPORTS SHOWS


COMMENTS:
A HIGH NUMBER OF LCMS REPLACED FOR THIS CONCERN TO RESOLVE.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: LIGHTS CUTS OFF BY THEMS


COMMENTS:
ELVES AT NIGHTDIAGNOSTICS ALREADY COMPLETED: CODES LCM B1322,B1472,B16


COMMENTS:
88,B1792,B1352,B2498,B1247PARTS REPLACED: TECHNICIAN QUESTION: ANY KNO


COMMENTS:
WN CONCERNSFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE


COMMENTS:
WSM FOR THIS CONCERN? ANSWER: FORM QUESTION: WAS THE PINPOINT TEST FO


COMMENTS:
LLOWED? ANSWER: CALL DATA:  INTERMITTENTLY HEADLIGHTS CUT-OUT WHILE DR


COMMENTS:
IVING. UNABLE TO DUPLICATE CONDITION. DTC'S B1247 B2498 B1352 B1792 AR


COMMENTS:
REPLACE LIGHTING CONTROL MODULE AS PER OTHER SIMILAR REPORTSREPORT #:


COMMENTS:
6JZCZ014 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6LSAT002 REPLACE ELE


COMMENTS:
CTONIC MODULE (GEM) TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: OWNER STATES VEHICLE HEA


COMMENTS:
DLAMPS GO OUT AT ANY TIME. VEHICLE IS USED AS A CAB. OWNERSTATES HEADL


COMMENTS:
AMP SWITCH IS IN THE ON POSITION NOT AUTO.DIAGNOSTICS ALREADY COMPLETE


COMMENTS:
D: SO FAR WE HAVE BEEN UNABLE TO VERIFIY THE CONCERN. WIRING WIGGLE TE


COMMENTS:
ST PERFOTRMED.ROAD TESTING MANY TIMES PERFORMED. LCM MODULEHAS NO CODE


COMMENTS:
S. DATALOGGER LCMSHOW NORMAL FUNCTION.PARTS REPLACED: TECHNICIAN QUEST


COMMENTS:
ION: OWNER IS A KOREAN MAN AND LANGUAGE NEEDS TO BE TRANSLATED AT TIME


COMMENTS:
S. HE ISVERY CONCERNED AND FEELS VEHICLE IS UNSAFETO DRIVE. WE AGREE.


COMMENTS:
DO YOU HAVE ANY SUGGESTION AS TO HOW TO PROCEED ONTHIS CONCERN.FORM QU


COMMENTS:
ESTION: IS THERE AN APPROPRIATE PINPOINT TEST INTHE WSM FOR THIS CONCE


COMMENTS:
RN? ANSWER: FORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: CAL


COMMENTS:
L DATA:  :::INTERMITTENTLY WHILE DRIVING, THE HEADLAMPS WILL CUT OUT (


COMMENTS:
WITH MAIN LIGHT SWITCH IN THE ON POSITION).:::THE PARK LAMPS ARE NOT A


COMMENTS:
FFECTED.:::REPLACED THE MAIN LIGHT SWITCH WITH NO CHANGE TO CONCERN.::


COMMENTS:
:PERFORMED WIGGLE TESTS WITH NO SUCCESS/DIRECTION.:::NO DTCS PRESENT I


COMMENTS:
N THE LCM.:::NO OTHER PARTS REPLACED AS OF YET.


COMMENTS:
INDJ004 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMTEST


COMMENTS:
AND RETESTREPORT #: 6JCBF002 REPLACE ELECTONIC MODULE (GEM) TECH COMM


COMMENTS:
ENTS: REPLACED LIGHTING CONTROL MODULEREPORT #: 6EJED001 REPLACE ELECT


COMMENTS:
=================:::CURTIS, OUR TECHNICAL FIX LIBRARY HERE INDICATES S


COMMENTS:
IMILAR CONCERNS WITH A HIGH RATE OF LCMS THAT RESOLVED THIS CONDITION.


COMMENTS:
:::SWAP IN A KNOWN GOOD LCM AND RETEST.:::VERIFY THAT THERE IS NOT EXC


COMMENTS:
ESSIVE CURRENT CAUSING CIRCUIT BREAKER AT PIN 16 OF LCM TO OPEN.


COMMENTS:
CUSTOMER STATES THAT HEADLMAPS ARE INOP AT IMES. TECH VERIFIED CONCERN


COMMENTS:
AND NO CODES. TECH STATES THAT HE CAN TAP ON LCM AND LIGHTS COME BACK


COMMENTS:
GAVE TECH APPROVAL CODE P96DU PER CONCERN.


COMMENTS:
CUSTOMER STATES THAT THE HEADLAMPS ARE INOP AT TIMES. TECH FOUND LCM T


COMMENTS:
O BE AT FAULT. LCM WAS REPLACED AND SHOP FOREMAN IS SEEKING APPROVAL C


COMMENTS:
ODE. DEALERSHIP DID NOT HAVE ALL THE NECESSARY PAPERS.


COMMENTS:
ADVISED TECH THAT NO APPROVAL CODE CAN BE GIVEN AS THE RTDA PROGRAM RE


COMMENTS:
CUST. STATES THAT THE HEADLIGHTS WILL SHUT OFF ON THEIR OWN.


COMMENTS:
TECH. VERIFIED CONCERN. REPLACED LIGHTING CONTROL MODULE. MODULE RETUR


COMMENTS:
NED AS PER FCSD ASSIGN. 07-084. LIGHTING CONTROL MODULE HAS A GREEN TA


COMMENTS:
G ON THE BACK OF THE MODULE THAT SAYS ''ENGINEERING SAMPLE...''.SEE ATTA


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS DROP OUT. TECH VERIFIED CONCERN AND NO


COMMENTS:
CODES. TECH VERIFIED PIDS AND IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96EV PER CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTRS GO OUT WHILE


COMMENTS:
DRIVINGDIAGNOSTICS ALREADY COMPLETED: PIN TESTED USED SECT 58-1 FOR A


COMMENTS:
SSISTANACE PIN TESTED IDS TESTED GEM ,LCM CINNCTORS REMOVED HEADLIGHT


COMMENTS:
SWITCH ALL CHECKED GOOD AT THIS TIME PARTS REPLACED: TECHNICIAN QUESTI


COMMENTS:
ON: EVERYTHING SEEMS TO POINT TOWARDS THE LCM BUT WE REALLY CAN NOT CO


COMMENTS:
NDEMN THE LCM WE SEEM TO BE AT A LOSS EXCEPT TO PUT A NEW LCM IN DUE T


COMMENTS:
O AN INTERMITTEN OPERATION BUT SEEM TO BE STUCK RIGHT NOW. DO YOU HAVE


COMMENTS:
ANY SUGGESTIONS? THANK YOUINITIAL HOTLINE RECOMMENDATION: GREGORY,<BR


COMMENTS:
/>PLEASE CONTACT THE TECHNICAL HOTLINE TOREVIEW THIS CONCERN. WE NEED


COMMENTS:
SOME MORE INFO FROM YOU TO MAKE AN ACCURATE RECOMMENDATION ON THIS HEA


COMMENTS:
DLIGHT ISSUE. USE CONTACTID 310144833.FORM QUESTION: IS THERE AN APPRO


COMMENTS:
PRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: YESFORM QUES


COMMENTS:
TION: WAS THE PINPOINTTEST FOLLOWED? ANSWER: YESCALL DATA:  THE CONCER


COMMENTS:
N IS THE HEADLAMPSINOPERATIVE INTERMITTENT. THERE ARE NO DTC CODES SET


COMMENTS:
TING. NO PARTS HAVE BEEN REPLACED OR SWAPPED OUT. THE VEHICLE IS A MOD


COMMENTS:
IFIED POLICE CRUISER. DEALER SEEKING KNOWN ISSUES


COMMENTS:
THE CONCERN COULD BE INDUCED BY A AMPERAGE SPIKE OR HIGH AMPERAGE ON T


COMMENTS:
HE HEADLAMPS CKTS. IF THE LCM DETECTS TO MUCH AMPERAGE BEING USE TO TH


COMMENTS:
E HEADLAMP BULBS IT WILL DEFAULTS POWER FOR MODULE PROTECTION. FOR TES


COMMENTS:
T CHECK THE AMPERAGE USAGE & VOLTAGE DROP THE HEADLAMPS CKTS WHILE IN


COMMENTS:
USE. PAST REPROTS SHOW THE LCM BEING REPLACE FOR THIS CONCERN.


COMMENTS:
ON THAT CAN BE CONFIRMED AS CORRECT FOR THE MODIFIED SYSTEM. ADVISED T


COMMENTS:
ECH OF PHONE NUMBER FOR CROWN NORTH AMERICA LTD FOR DIAGNOSTICS OF THE


COMMENTS:
SYSTEMS THEY HAVE MODIFIED/ INSTALLED AS LISTED IN THE ABOVE MESSAGE.


COMMENTS:
SEEKING ANY KNOWN CONCERNS FOR THE HEADLAMPS INTERM CUTTING OUT, THE H


COMMENTS:
EADLAMP SWITCH AND THE MFS HAVE BEEN REPLACED WITH NO CHANGE.


COMMENTS:
ADVISED TECH TO SUSPECT THE LCM VERFIY THAT NO AFTER MARKET EQUIPMENT


COMMENTS:
IS SPLICED INTO THE OUT FROM THE LCM. LOAD TEST POWER AND GRDS TO THE


COMMENTS:
CUST STATES AFTER RUNNING FOR EXTENDED PERIODS THE HEADLAMPS WILL CUT


COMMENTS:
OUT. DLR IS UNABLE TO VERIFY THE CONCERN. NO CODES. DLR CALLED FOR INF


COMMENTS:
PAIRS. MONITOR LCM HEADLAMP SWITCH INPUT PID. IF OK, VERIFY VOLTAGE FR


COMMENTS:
OM LCM TO M/F SWITCH. IF NO VOLTAGE, VERIFY LCM POWERS AND GROUNDS AND


COMMENTS:
TECH COMMENTS: LOW BEAM HEADLIGHTS TURN OFF AFTER EXTENDED USE, CHECKE


COMMENTS:
D ALL POWERS AND GROUNDS, WIGGLE TESTED COULD NOT LOCATE CAUSE OF CONC


COMMENTS:
ERN. OFFICER STATES CLICKING NOISE UNDER DASH WHEN LIGHTS GO OUT. REPL


COMMENTS:
ACE LCM. RUN VEHICLE FOR APPROX. 8 HRS. WITH LIGHTS ON. VERIFY REPAIR.


COMMENTS:
CUSTOMER STATES THAT HEADLMAPS ARE INOP AT TIMES. TECH VERIFIED CONCER


COMMENTS:
N AND NO CODES. TECH VEIRFIED SWITCH AND HARNESS. TECH IS SEKEING TO R


COMMENTS:
GAVE TECH APPROVAL CODE P96FS PER LIGHTING CONCERN.


COMMENTS:
TECH STS THE HEADLAMPS INTERMITTENTLY GO OUT. ALL OTHER LIGHTING STILL


COMMENTS:
WORKS. VEHICLE HAS AN AFTER MARKET WIG WAG SYSTEM WIRED INTO SYSTEM. H


COMMENTS:
AS REPLACED MAIN LIGHT SWITCH AND MULTIFUNCTION SWITCH TO NO AVAIL. SE


COMMENTS:
REPORT #: 2J2GM017 ADVISED TECH THAT I WOULD FAX COPY OF PINPOINT SECT


COMMENTS:
ION OF WORKSHOP ADVISED TECH OF PAST REPORTS INDICATING A KNOWN CO


COMMENTS:
NCERN WITH THE LCM. THE MODIFICATIONS TO THE VEHICLE INDICATE THAT OUR


COMMENTS:
WIRING DIAGRAMS MAY NO LONGER BE ACCURATE ENOUGH FOR DIAGNOSIS. WHILE


COMMENTS:
CONCERN IS PRESENT TEST FOR GROUND INTO LCM AT PIN 10AND POWER OUT OF


COMMENTS:
LCM AT PIN 16. IF GROUND PRESENT AND POWER MISSING REPLACE LCM. IF BO


COMMENTS:
TH PRESENT CONTINUE TESTING FURTHER DOWN THE CIRCUITFOR LOSS OF POWER


COMMENTS:
TECH. (RICH FROM LOCAL DEALER) INDICATES THAT THIS VEHICLE WAS NOT A C


COMMENTS:
V PI. THE DEALER ORIGINALLY COULD NOT DUPLICATE THE CONCERN AND RETURN


COMMENTS:
ED THE VEHICLE TO THE CUSTOMER. VEH. RETURNED AGAIN WITH SAME CONCERN


COMMENTS:
AND TECH. FOUND THAT AFTER DRIVING IT FOR A WHILE, HE PULLED ON THE CO


COMMENTS:
NNECTOR AT THE LCM AND WAS ABLE TO GET THE LIGHTS TO TURN ON AND OFF.


COMMENTS:
HE REPLACED THE LCM MODULE WHICH CORRECTED THE CONCERN. LCM BEING RETU


COMMENTS:
RNED AS PER FCSD ASSIGN. 07-084. (REDACTED)


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS DROP OUT AT TIMES. TECH VERIFIED CONCER


COMMENTS:
N AND CODE B2098 IS PRESENT. TECH STATES THAT LCM JUST LOSES OUTPUT. T


COMMENTS:
GAVE TECH APPROVAL CODE P96TN PER CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: VEHICLE HEAD LITES SHUT


COMMENTS:
OFF AFTER ABOUT A HALF HOUR. PARK LITES STAY ON HEADLITES GO OFF.IF YO


COMMENTS:
U LET IT SIT FOR A COUPLE OF MINUTES YOU CAN TURN THE LITE SWITCHOFF T


COMMENTS:
HEN ON AND THEY WILL COME BACK ON. THE PWR GOES AWAY ON THE GREY WIRE


COMMENTS:
TO THE MULTI FUNCTION SW. WHEN LITES GO OUT .I HAVE REPLACED THE LIGHT


COMMENTS:
ING CNTRL MODULE TRIED DIFFERENT BULBS TRIED A DIFFERENT MULTI SWTRIED


COMMENTS:
A DIFFERENT HDLITE SW.STILL DOES SAME THING. DIAGNOSTICS ALREADY COMP


COMMENTS:
LETED: CHECKED FOR CODES NONE FOUND TESTED FOR PWRS AND GRNDS OK TRIED


COMMENTS:
SWITCHING PARTS WITH KNOWN GOOD PARTS NOTHING FOUND PARTS REPLACED: L


COMMENTS:
ITING CONTROL MODULE SWITCHED HD LITE SW MULTI FUNCTION SW TECHNICIAN


COMMENTS:
QUESTION: CAN YOU HELP FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT


COMMENTS:
TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PI


COMMENTS:
NPOINT TEST FOLLOWED? ANSWER: CALL DATA:  -HEADLAMPS INTERMITTENTLY GO


COMMENTS:
OUT BUT THE PARKING LIGHTS STAY ON-AFTER A FEW MINUTES, TURN THE HEAD


COMMENTS:
LAMP SWITCH FROM OFF TO ON AND HEADLAMPS WORK UNTIL THE CIRCUIT WARMS


COMMENTS:
UP-REPLACED THELCM AND CONCERN STILL PRESENT-DISCONNECTED ALL POLICE P


COMMENTS:
ACKAGE CONNECTORS AND CONNECTIONS AND CONCERN STILL PRESENT


COMMENTS:
-LOAD TEST POWERS AND GROUNDS TO THE LCM-CONTINUE WITH FURTHER DIAGNOS


COMMENTS:
IS OF CIRCUIT 502 GY FOR A SHORT TO GROUND OR EXCESSIVE RESISTANCE


COMMENTS:
*HEADLIGHTS WENT OUT AFTER APPROX. 20 MINUTES OF USE WITH THE NEW LCM


COMMENTS:
INSTALLED.*PARKING LIGHTS STILL WORKED FINE.*TRIED ANOTHER MULTI FUNCT


COMMENTS:
ION SWITCH AND BULBS.*LOAD TESTED THE LCM POWER AND GROUND CIRCUITS.*W


COMMENTS:
STILL THE SAME JUST THE AUTO FUNCTION & SUN LOAD SENSOR ARE MISSING ON


COMMENTS:
THE VEHICLE. FOR KNOWN ISSUES MAKE SURE THE VEHICLE HAS 9007 HEAD LAMP


COMMENTS:
BULBS INSTALLED. CHECK FOR ANY CONNECTION ISSUES & USE DIELECTRICGREA


COMMENTS:
SE IN THE CONNECTION. MAKE SURE THERE IS NO AFTER MARKET TIED IN TO TH


COMMENTS:
E HEADLAMP CKTS. IF NO ISSUES ARE FOUND SUSPECT THE LCM AGAIN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS INOPDIAGNOSTI


COMMENTS:
CS ALREADY COMPLETED: EEC TESTPARTS REPLACED: NONETECHNICIAN QUESTION:


COMMENTS:
AAAAAFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM


COMMENTS:
FOR THIS CONCERN? ANSWER: FORM QUESTION: WAS THE PINPOINT TEST FOLLOWE


COMMENTS:
D? ANSWER: CALL DATA:  *DLRHAS VERIFIED THE CONCERN.*HIGH BEAMS AND IN


COMMENTS:
DICATOR WILL WORK NORMALLY IN FLASH TO PASS.*DLR CALLED FOR INFO.


COMMENTS:
*ADVISED DLR NO KNOWNS.*REVIEWED EVTM.*RECOMMEND DLR VERIFY VOLTAGE AT


COMMENTS:
C202C PIN 9 WHEN THIS OCCURS.*VERIFY VOLTAGE FROM THE LCM.*VERIFY HEA


COMMENTS:
DLAMP SWITCH INPUT TO THE LCM.*IF OK, REPLACE THE M/F SWITCH.*IF NO VO


COMMENTS:
*DLR REPLACED THE MULTIFUNCTION SWITCH WITH NO CHANGE.*VEHICLE RETURNE


COMMENTS:
D, SAME CONCERN.*DLR STATES THE LCM HEADLAMP PID SHOWS ON WHEN THIS OC


COMMENTS:
*RECOMMEND DLR LOAD TEST ALL LCM POWERS AND GROUNDS.*LOAD TEST CKT 502


COMMENTS:
FROM THE LCM TO THE MULTIFUNCTION SWITCH.*REPAIR AS NEEDED.*IFOK, REP


COMMENTS:
N. REPORTS NO CODES. TECH VERIFIED ALL CONNECTORS AT LCM. TECH REPORTS


COMMENTS:
NO OUTPUT ON PIN 16, AT LCM TO CIRCUIT 502 TECH REPORTS NO CONCERN WI


COMMENTS:
TH CIRCUIT 502. TECH IS SEEKING APPROVAL TO REPLACE THE LCM.


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03VZ TO REPLACE THE LCM PER HEADLAM


COMMENTS:
CUST REPORTS HEADLAMPS FLICKERING. TECH VERIFIED CONCERN REPORTS B-134


COMMENTS:
2 TECH REPORTS NO CONNECTION CONCERNS SEEKING APPROVAL TO REPLACETHE L


COMMENTS:
GAVE TECH APPROVAL CODE P03ZX TO REPLACE THE LCM PER CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: CHIME OR TONE SOUNDS AFT


COMMENTS:
ER VEHICLE HAS BEEN RUNNING FOR A SHORT TIME.DIAGNOSTICS ALREADY COMPL


COMMENTS:
ETED: ISOLATED TO LIGHT CONTROL MODULE,DISCONNECTED CONNECTOR-STOPPED


COMMENTS:
WARNING TONE/CHIME.PARTS REPLACED: HAS NEW LCM (HAD NO LIGHTS INTERMIT


COMMENTS:
TENTLY-CIRCUIT BOARD CRACKED). ORIGINAL LCM HADSAME TONE GENERATED.TEC


COMMENTS:
HNICIAN QUESTION: WHAT CAUSES THE GENERATION OF THE WARNING TONE(5 CHI


COMMENTS:
MES WITH A LONG PAUSE-REPEATS SEVERAL TIMES,THEN QUIET FOR APPROX. 1/2


COMMENTS:
HR.FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FO


COMMENTS:
R THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT TEST FOLLOWE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: NO HEADLIGHTSDIAGNOSTICS


COMMENTS:
ALREADY COMPLETED: REPLACE HEADLIGHT SWITCHPARTS REPLACED: HEADLIGHT


COMMENTS:
SWITCHTECHNICIAN QUESTION: CUSTOMER COMPLAINS OF NO HEADLIGHTS AFTER I


COMMENTS:
NITIAL START SHUTS OFF CAR AND RETURNS 2HRS LATER EVERYTHING OKFORM QU


COMMENTS:
ESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONC


COMMENTS:
ERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER:


COMMENTS:
CALL DATA:  HAVE NOT BEEN ABLE TO DUPLICATE CONCERN AS OF YET.REPLACED


COMMENTS:
*THE CONCERN WILL BE RELATED TO THE LCM, CIRCUITS, OR MULTIFUNCTION SW


COMMENTS:
ITCH.*DUPLICATE THE CONCERN AND CHECK FOR FROM THE LCM.*IF GOOD CHECK


COMMENTS:
WEB FORM DATA - CONCERN: HEAD LAMPS WILL NOT COME ON OR WILL BE DELAYE


COMMENTS:
D AFTER HOT SOAK. DIAGNOSTICS: PINPOINT TESTED AND WIGGLE TEST WIRING


COMMENTS:
FROM HEADLAMP SWITCH TO LIGHTING CONTROL MODULE. LIGHTING MODULE WILL


COMMENTS:
RELAY CLICK WHEN HEADLAMPS COME ON. WILL NOT WHEN ACTING UP. HEADLAMP


COMMENTS:
CONCERN IS VERY INTERMINTENT AND HARD TO TEST QUICK WHEN ACTING UP. TE


COMMENTS:
CH QUESTION: HAS ANYONE HEARD OF THIS AND HAVE A REPAIR OR SUGGESTION


COMMENTS:
AARON, BASED ON THE INFORMATION PROVIDED AND REPORTS TO THE HOTLINE. I


COMMENTS:
WOULD SUGGEST REPLACING THE LCM TO CORRECT THIS CONCERN.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS GO OUT WHILE DRIVING DIAGNOSTICS:


COMMENTS:
UNABLE TO VERIFY TECH QUESTION: IS ANY KNOWN CONCERNS OUT THERE -- POS


COMMENTS:
HOWARD,THERE ARE PAST REPORTS IN OUR DATABASE INDICATING SIMILAR CONDI


COMMENTS:
TIONS RESOLVED BY REPLACEMENT OF THE LCM. PLEASE CONTACT THE TECHNICAL


COMMENTS:
HOTLINE BY TELEPHONE IF YOU WISH TO REVIEW THIS CONDITION INFURTHER D


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: AFTER HEADLIGHTS ARE ON


COMMENTS:
FOR A FEW MINUTES THEY WILL TURN OFF. AFTER ANOTHER FWE MINUTES THEY W


COMMENTS:
ILL COME BACK ON. ALL OTHER LIGHTS WORK FINE.DIAGNOSTICS ALREADY COMPL


COMMENTS:
ETED: REPLACED HEADLIGHT BULBS, TESTED HEADLIGHT SWITCH AND MULTIFUNCT


COMMENTS:
FIX THIS FOR OUR POLICE DEPARTMENTFORM QUESTION:IS THERE AN APPROPRIAT


COMMENTS:
E PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION:


COMMENTS:
WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  -VEHICLE STATES


COMMENTS:
HEADLIGHTS INTERMITTENTLY SHUT OFF AFTER THREE MINUTES OR THREE HOURS-


COMMENTS:
UNABLE TO VERIFY CONCERN-RETRIEVED THREE CODES B1792,B1247,B2498 VEHIC


COMMENTS:
LE IS NOT EQUIPPED WITH AUTO HEADLIGHTS-LCM WAS SWAPPED IN ALTHOUGH PA


COMMENTS:
RT NUMBER DOES NOT APPEAR TO BE THE CORRECT PART


COMMENTS:
-SEVERAL REPORTS INDICATE FAULTY LCM AS ROOT CONCERN-CONFIRM THROUGHPA


COMMENTS:
CO PART NUMBER COMPATIBILITY-IF CORRECT PART NUMBER LOAD TEST POWER AN


COMMENTS:
D GROUNDS TO THE LCM-IF ALL TEST PASS SUSPECT FAULTY LCM


COMMENTS:
WEB FORM DATA - CONCERN: AUTO LAMPS STAY ON ALL THE TIME DIAGNOSTICS:


COMMENTS:
CHECKED CODES NO CODES TECH QUESTION: WHAT ELSE COULD I LOOK FOR MIKE


COMMENTS:
MIKE,*ARE THE LIGHTS ON ALL THE TIME OR DO THEY GO OFF WHEN THE KEY IS


COMMENTS:
OFF.*VERIFY WE ARE GETTING THE CORRECT GROUND INPUT FROM THE MAINLIGH


COMMENTS:
T SWITCH. IF WE HAVE GROUND ON MORE THAN ONE OF THE CIRCUITS TO THE LC


COMMENTS:
M IT WILL NOT KNOW WHAT POSITION THE SWITCH IS IN AND DEFAULT THE LIGH


COMMENTS:
TS ON.*IF WE HAVE THE CORRECT INPUT FROM THE MAIN LIGHT SWITCH THEN DI


COMMENTS:
SCONNECT C2145C AND SEE IF THE LIGHTS STAY ON.*IF THE LIGHTS STAY ON T


COMMENTS:
HEN CHECK CIRCUIT 502 FOR A POSSIBLE SHORT TO POWER. REFER TO 87-2 IN


COMMENTS:
THE WIRING DIAGRAM.*IF FURTHER ASSISTANCE IS NEEDEDPLEASE CONTACT THE


COMMENTS:
HOTLINE TO FURTHER DISCUSS THIS CONCERN.


COMMENTS:
TECH CALLING WITH CONCERN OF THE AUTOLAMPS ARE ALWAYS ON, NOTES HAS PE


COMMENTS:
RFORM DIAGNOSIS INCLUDING SWAP OF PHOTO CELL AND LIGHT SWITCH FROM LIK


COMMENTS:
E VEHICLE AND NO CHANGE WAS NOTED. TECH SUSPECTS LCM, SEEKING DIRECTIO


COMMENTS:
REPORT #: 5CXE9007 ADVISE TO VERIFY PHOTOCELL PID WILL CHANGE WITH VAR


COMMENTS:
IOUS LIGHT LEVELS, FURTHER IF OPERATION OF PHOTOCELL NORMAL TO SWAPIN


COMMENTS:
-VEHICLE AUTO LAMPS STAY ON ALL THE TIME, EVEN IN DAYLIGHT-NO CODES IN


COMMENTS:
SYSTEM, PID FOR PHOTOCELL INDICATES DAY AND NIGHT, -REPLACED HEADLIGH


COMMENTS:
T SWITCH, LCM AND PHOTOCELL, STILL SAME CONCERN-PERFORMED PPT TO NO SO


COMMENTS:
-BASED ON OUR CONVERSATION-REMOVE PINS 5,9,10 C205A AT MAIN LIGHT SWIT


COMMENTS:
CH AND RETEST IF NORMAL OPERATION SUSPECT GROUND ON ONE OF THE 3 CIRCU


COMMENTS:
ITS REMOVED-IF CONCERN IS STILL PRESENT SUSPECT LCM CONCERN


COMMENTS:
CUSTOMER STATES THAT THE HEADLAMPS ARE INOP. TECH VERIFIED CONCERN AND


COMMENTS:
CODE B1792 ARE PRESENT. TECH FOLLOWED PINPOINT TESTS AND IS SEEKING TO


COMMENTS:
GAVE TECH APPROVAL CODE P96NU PER CONCERN.


COMMENTS:
CODES. TECH FOLLOWED PINPOINT TESTS AND IS SEEKING TO RPELACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96PW PER CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHT CUT OUT WHILE


COMMENTS:
DRIVING INTER.DIAGNOSTICS ALREADY COMPLETED: CHECKED OASIS.CHECKED ALL


COMMENTS:
ELEC. CONNECTIONSLCM RESPONDS TO NETWORK TESTPARTS REPLACED: HEADLIGH


COMMENTS:
T SWITCH LAST VISITTECHNICIAN QUESTION: WHAT COULD CAUSE THIS PROBLEM.


COMMENTS:
I'M STUCK.FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE


COMMENTS:
WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT TEST F


COMMENTS:
OLLOWED? ANSWER: CALL DATA:  INTERMITTENTLY THE HEADLIGHTS CUT OUT WHI


COMMENTS:
LE DRIVING. NO CODES. THE HEADLIGHT SWITCH WAS REPLACED ON A PREVIOUS


COMMENTS:
VERIFY ALL PIN AND CONNECTOR FITS AT LCM, IF GOOD, REPLACE THE LCM. RE


COMMENTS:
PORT #: 6G5C5006 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: INSTALL


COMMENTS:
TECH COMMENTS: SAVED ME FROM EVIL ELECTRONICS ONCE AGAIN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS INTERMITTE NTL


COMMENTS:
Y STAY ON.DIAGNOSTICS ALREADY COMPLETED: PPT EPARTS REPLACED: FORM QUE


COMMENTS:
STION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCE


COMMENTS:
RN? ANSWER: YESFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER:


COMMENTS:
YESCALL DATA:  THE CONCERN IS THE HEADLAMP ON INTERMITTENT WITH OUT CO


COMMENTS:
MMAND. THERE IS A ON-DEMAND DTC CODE B1792 SETTING IN THE LCM. NO PART


COMMENTS:
S HAVE BEEN REPLACED OR SWAPPED OUT. PIN POINT TEST E FOR B1792 TO REP


COMMENTS:
LACE THE LCM IF THERE IS NO VOLTAGE ON PIN 7 AT THE LCM. THERE IS NO V


COMMENTS:
OLTAGE ON CKT 218 AT THE LCM ON PIN 7 AT THE LCM BUT ON A POLICE VEHIC


COMMENTS:
LE THERE SHOULD BE BATTERY VOLTAGE. DEALER SEEKING WHAT DOES THE CKT D


COMMENTS:
THERE IS NO INFORMATION ON WHAT THE CKT DOES AND TO REPLACE THE LCM PE


COMMENTS:
CUSTOMER STATES THAT HEAD LAMPS ARE INOP AT TIMES. TECH VERIFIED CONCE


COMMENTS:
RN AND NO CODES. TECH VERIFIED THAT TAPPING ON LCM WILL MAKE LIGHT GO


COMMENTS:
ON AND OFF. TECH IS SEEKING TO RPELACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96CZ PER CONCERN.


COMMENTS:
CUSTOMER STATE THAT HEADLAMPS DROP OUT. TECH ISOLATED TO LCM.


COMMENTS:
CUST REPORTS HEADLAMPS INOP. TECH VERIFIED CONCERN TECH PERFORMED SELF


COMMENTS:
TEST REPORTS HARDFAULT B-1342 TECH REPORTS NO CONNECTION CONCERNS AT L


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03SU TO REPLACE THE LCM PER CONCERN


COMMENTS:
Web Contact: Response: Referred to another activity


COMMENTS:
Web Contact: Diagnostics: checked powers and grounds performed pin pio


COMMENTS:
nt tests, a1 to a9. states replace lcm, ì Parts Replaced: installedkno


COMMENTS:
w good lcm, verified repair, ì Concern: headlamps low beam inop.


COMMENTS:
Web Contact: The Technical Hotline does not provide prior approval for


COMMENTS:
module replacement. Please direct your question to Real Time Diagnosti


COMMENTS:
CUSTOMER STATES THAT HEADLMAPS ARE INOP. TECH VERIFIED CONCERN AND NO


COMMENTS:
CODES. TECH VERIFIED CONCERN AND NO OUTPUT FROM LCM AT TIMES. TECH IS


COMMENTS:
GAVE TECH APPROVAL CODE P96XW PER CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LAMPS GOING OFF, BU


COMMENTS:
MPSDIAGNOSTICS ALREADY COMPLETED: TEST LCM PARTS REPLACED: NONETECHNIC


COMMENTS:
IAN QUESTION: KNOWSFORM QUESTION: CAN THIS CONCERN BE VERIFIED? ANSWER


COMMENTS:
: NOFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FO


COMMENTS:
D? ANSWER: CALL DATA:  BARRY STATES THE HEADLIGHTS GO OFF INTERMITTENT


COMMENTS:
LY WHILE DRIVING. THIS ISSUE IS ALLEGED.BARRY STATES THE LCM HAS ''CLEA


COMMENTS:
RED'' CODES DTC1: B1247 DTC2: B2498 AND P1000 IN THE PCM. BARRY IS LOOK


COMMENTS:
I ADVISED BARRY I HAVE A FEW REPORTS OF THE LCM AS A ROOT CAUSE. I ASK


COMMENTS:
ED BARRY TO CONFIRM THE ISSUE, CHECK THE PIN FIT AT THE LCM. CHECK COR


COMMENTS:
E SUPPORT HARNESS FOR POSSIBLE WATER ENTRY. NO SPECIFIC CAUSES FOR THI


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS GO OFF WHILESW


COMMENTS:
ITCHING FROM LOW TO HIGHDIAGNOSTICS ALREADY COMPLETED: CHECH CONNECTOR


COMMENTS:
AT MULTIFUNCTION SWITCH,SWITCH,CODES AT LCMPARTS REPLACED:NONETECHNIC


COMMENTS:
IAN QUESTION: ANY REPORTS, THIS IS A POLICE VEHICLEFORMQUESTION: IS TH


COMMENTS:
ERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER:


COMMENTS:
NOFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:


COMMENTS:
*LOW BEAMS ARE INOP AT TIMES.*NO CODES IN THE LCM.*CANNOT VERIFY THE


COMMENTS:
CONCERN.*WAS TOLD WHEN THE CONCERN IS PRESENT ALL THAT IS NEEDED TO GE


COMMENTS:
T THE LOW BEAMS TO WORK AGAIN IS TURNING OFF THE IGNITION KEY THEN TUR


COMMENTS:
REPORT #: 7AXDN009 REPLACE ELECTONIC MODULE (GEM) REPORT #: 7ABG7002RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMREPORT #: 6JPD


COMMENTS:
4005 REPLACE ELECTONIC MODULE (GEM) REPORT #: 6JMCS008 REPLACE ELECTON


COMMENTS:
IC MODULE (GEM) TECH COMMENTS: REPLACED THE LCM*BRUCE, WE HAVE SEEN SE


COMMENTS:
VERAL PAST REPORTS WITH THE SAME CONCERN.*MOST REPORTS MENTION THE LCM


COMMENTS:
WAS REPLACED TO FIX THE CONCERN.*TRY TO DUPLICATE THE CONCERN AND WHE


COMMENTS:
N IT IS PRESENT MAKE SURE THERE ARE NO LCM CONNECTION CONCERNS.


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS ARE INOP. TECH VERIFIED CONCERN AND COD


COMMENTS:
E B1792 ABD B1566 ARE PRESENT. TECH FOLLOWED PINPOINT TEST AND IS SEEK


COMMENTS:
GAVE TECH APPROVAL CODE P96KN PER CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LAMPS GO OFF AT TIM


COMMENTS:
ES DIAGNOSTICS ALREADY COMPLETED: THE LCM WAS BAD ACCORDING DTC RECEIV


COMMENTS:
ED AND WE REPLACED IT.PARTS REPLACED: B2498 IN NEW MODULETECHNICIAN QU


COMMENTS:
ESTION: WHAT DOES THIS CODE INDICATE .. AND I ALSO CAN'T SEEM TO LOCAT


COMMENTS:
E DAYTIME RUNNING LAMP MODULE ???FORM QUESTION: IS THERE AN APPROPRIAT


COMMENTS:
E PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: FORM QUESTION: WA


COMMENTS:
S THE PINPOINT TEST FOLLOWED? ANSWER: CALL DATA:  TECH STATES HE HAS R


COMMENTS:
EPLACED LCM REPLACED WITH NEW HEAD LIGHT SWITCH AND TURN SIGNAL SWITCH


COMMENTS:
*TECH TO CHECK FOR SHORTS IN THE HEADLIGHT CIRCUIT. * LOOK IN THE RADI


COMMENTS:
Web Contact: Diagnostics: BCED TEST NO CODES, WIGGLE WIRING AND FOUND


COMMENTS:
OK. ì Parts Replaced: NONE ì Concern: CUSTOMER STATES HEADLIGHTS INTER


COMMENTS:
Web Contact: Matthew, Most past reports indicate LCM as most likely ro


COMMENTS:
ot cause. If necessary, call the Technical Hotline to review this conc


COMMENTS:
NO CODES WHERE THE LCM WAS REPLACED TOFIX THE CONCERN.


COMMENTS:
(Web Contact) Response: Diagnostics/Repair Suggested


COMMENTS:
(Web Contact) Concern: headlamps come on intermittent by themselves fo


COMMENTS:
r 1 second (Web Contact) Diagnostics: many pinpoint tests (Web Contact


COMMENTS:
) Parts Replaced: headlamp switch, lighting control module, pin in hea


COMMENTS:
dlamp connector ì Is there an appropriate pinpoint test in the WSM for


COMMENTS:
this concern? : no (Web Contact) Question: what and why


COMMENTS:
(Web Contact) Jared, We will need more information to assist you. Howe


COMMENTS:
ver, some insight on the condition is that when there is a faultedinpu


COMMENTS:
t to the LCM, it will default the headlamps on (this is a safety defau


COMMENTS:
lt). If necessary, contact the Technical Hotline to review this concer


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS GO OUT INTERMI


COMMENTS:
TTENTLY.DIAGNOSTICS ALREADY COMPLETED: SCAN LCM. WIGGLE TEST LCM. LIGH


COMMENTS:
TS COME BACK ON WITH HARSH TAP ON LCM. DTC B1352 AS CLEARED CODE BUT I


COMMENTS:
DID NOT CLEAR?PARTS REPLACED: MULTIFUCTION SWITCH.TECHNICIAN QUESTION


COMMENTS:
: ANY KNOWN CONCERNS?INITIAL HOTLINE RECOMMENDATION: THE TECHNICAL HOT


COMMENTS:
LINE REQUIRES SOME ADDITIONAL INFORMATION TO ASSIST YOU WITH THIS COND


COMMENTS:
ITION. PLEASE CONTACT US USINGCONTACTID 113353763 FORM QUESTION: IS TH


COMMENTS:
*TECH CAN VERIFY THECONCERN.*TECH CALLED FOR INFO.


COMMENTS:
*ADVISED DLR NO KNOWNS FOR THIS CONCERN.*ADVISED DLR OF PAST REPORTS.*


COMMENTS:
RECOMMEND DLR REPLACE THE LCM AND RETEST.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS SHUT DOWN AFT


COMMENTS:
ER ABOUT 4 HOURS USEDIAGNOSTICS ALREADY COMPLETED: LIGHTING CONTROL MO


COMMENTS:
DULE REPLACED PARTS REPLACED: LIGHTING CONTROL MODULEFORM QUESTION: IS


COMMENTS:
THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWE


COMMENTS:
R: FORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: CALL DATA:


COMMENTS:
-INTERMITTENTLY AFTER APPROXIMATELY FOUR HOURS OF USE, THE HEADLAMPS S


COMMENTS:
HUT OFF.-ATTEMPTED TO REPLACE LCM BUT WAS UNABLE TO MOVE SHIFTER OUT O


COMMENTS:
F PARK.-INSTALLED ORIGINAL LCM AND WAS ABLE TO MOVE FROM PARK.-RETRIEV


COMMENTS:
ED CM DTC'S B2498 AND B1352 FROM LCM (ANOTHER TECHNICIAN WAS WORKING O


COMMENTS:
-CLEAR CM DTC'S AND RETEST.-PAST REPORTS INDICATE THIS SAME CONDITION


COMMENTS:
RESOLVED BY REPLACEMENT OF THE LCM.-SINCE WITH NEW MODULESTHE SHIFTER


COMMENTS:
WAS UNABLE TO BE MOVED FROM PARK, IT IS LIKELY THAT THE WRONG MODULES


COMMENTS:
WERE BEING INSTALLED.-YOU WILL REQUIRE AN LCM SPECIFICALLY FOR THIS VI


COMMENTS:
N AND FOR A VEHICLE WITHOUT CENTER CONSOLE.


COMMENTS:
CUSTOMER STATES THAT LOW BEAM HEADLIGHTS GO OUT AT TIMES WHILE DRIVING


COMMENTS:
TECHNICIAN COULD NOT VERIFY THE ISSUE. FQE RESEARCHED ISSUE AND FOUND


COMMENTS:
THAT THE LCM IS MOST COMMON PART REPLACED AND NOT SEEING COMEBACK'S ON


COMMENTS:
THOSE REPAIR. FQE ADVISED TO REPLACE THE LCM. TECH REPLACED THE LCM. F


COMMENTS:
QE HAS THE SUSPECT PART IF NEEDED. **DAN MYERS FQE - IA/IL/MN 563-505-


COMMENTS:
FQE CONTACTED DRIVER OF VEHICLE FOR MORE INFORMATION. DRIVER STATED TH


COMMENTS:
AT TYPICALLY ISSUE WOULD HAPPEN AFTER VEHICLE WAS RUNNING FOR MORE THA


COMMENTS:
N 2 HOURS. DRIVER STATED THAT ONCE THE ISSUE HAPPENED IT WOULD BECOME


COMMENTS:
MORE FREQUENT. WHEN ISSUE WOULD HAPPEN DRIVER TRIED ALL OTHER ELECTRIC


COMMENTS:
AL FUNCTIONS INCLUDING ADD-ONS TO SEE IF THERE WAS ANY RELATIONSHIP TO


COMMENTS:
THE ISSUE. NOTHING TRIED HAD ANY EFFECT ON THE LOW BEAM OPERATION. DR


COMMENTS:
IVER DID NOTE THAT HE COULD PULL THE TURN SIGNAL LEVER BACK IN THE FLA


COMMENTS:
SH TO PASS POSITION AND HIGH BEAMS WOULD WORK AS LONG AS HE HELD THE L


COMMENTS:
EVER BACK. DRIVER ALSO NOTED THAT WHILE IDLING WITH THE ENGINE ON LIGH


COMMENTS:
TS OFF HE ATTEMPTED TO START A PURSUIT AND THE LOW BEAMS DIDNT COME ON


COMMENTS:
WHEN HE TURNED THE SWITCH TO THE ON POSITION. **DAN MYERS FQE - IA/IL


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS ARE INOP. TECH VERIFIED CONCERN AND FOU


COMMENTS:
ND LCM TO BE AT FAULT. TECH DID NOT HAVE ALL THE INFORMATION REGUARDIN


COMMENTS:
G THE LCM BEING ON THE PROGRAM. TECH STATES THAT AFTER THE LCM WAS REP


COMMENTS:
ADVISED TECH THAT NO APPROVAL CODE CAN BE GIVEN AS RTDA REQUIRES PRIOR


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD-LITES GO OFF AFTER


COMMENTS:
ABOUT 10 MINS CUSTORM HEADS A CLICK UNDER DASH WHEN IT HAPPENS HEAD LI


COMMENTS:
TE SWITCH MAIN WAS REPLACE LAST WEEK FOR SAME PROBLEM BUT DIDNTHELP-DI


COMMENTS:
AGNOSTICS ALREADY COMPLETED: HEAD-LITE SWITCH WAS REPLACEDPARTS REPLAC


COMMENTS:
ED: HEAD LITE SWITCHTECHNICIAN QUESTION: NEED SOME HELPFORM QUESTION:


COMMENTS:
IS THERE AN APPROPRIATE PINPOINT TEST IN THEWSM FOR THIS CONCERN? ANSW


COMMENTS:
ER: YESFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL


COMMENTS:
DATA:  INTERMITTENTLY AFTER DRIVING10 MINUTE THE HEADLIGHTS GO INOPERA


COMMENTS:
TIVE. IF LIGHTS ARE TURNED OFF THENBACK ON AGAIN OR IF KEY IS CYCLED.


COMMENTS:
HEADLIGHT WORK AGAIN. NO AFTERMARKET EQUIPMENT.


COMMENTS:
EVTM 87-1THERE ARE SIMILAR REPORTS OF LIGHTING CONTROL MODULE CONCERN.


COMMENTS:
REPLACE LCM. EVALUATE.REPORT #: 7B1BI007 REPLACE ELECTONICMODULE (GEM)


COMMENTS:
REPORT #: 6LUGC003 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPL


COMMENTS:
TECH COMMENTS: AS FOR BILL REPLACED LCM NOW LITES ARE WORKING FINE STA


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS TURN OFF AFTE


COMMENTS:
R BEING ON FOR 2 MINDIAGNOSTICS ALREADY COMPLETED: NONEPARTSREPLACED:


COMMENTS:
HEADLAMP SWITCHFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN


COMMENTS:
THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT T


COMMENTS:
EST FOLLOWED? ANSWER: NOCALL DATA:  *TECH CALLEDFOR DIAGNOSTIC ASSISTA


COMMENTS:
*ADVISED DLR NO KNOWNS.*REVIEWED EVTM.*RECOMMEND DLR DUPLICATE THECONC


COMMENTS:
ERN.*MONITOR LAMP SWITCH PID.*IF OK, VERIFY VOLTAGE AT M/F SWITCH7DDCV


COMMENTS:
004 C202C PIN 2.*IF OK, CHECK M/F SWITCH OPERATION.IF OK, REPLACE THE


COMMENTS:
*HEAD LIGHT SWITCH PIDS DID AGREE.*REPLACED THE MULTI- FUNCTION SWITCH


COMMENTS:
TO NO AVAIL.*REPLACED THE HEADLIGHT SWITCH.*ALL CODES CLEARED OUT FRO


COMMENTS:
M THE LCM BUT THE CONCERN IS STILL PRESENT.*LOW AND HIGH BEAMS INOP BU


COMMENTS:
T FLASH TO PASS WORKED.*IF THE VEHICLE SITS FOR A FEW MINUTES THE HEAD


COMMENTS:
REPORT #: 6LUGC003 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLA


COMMENTS:
CED LIGHTING CONTROL MODULEREPORT #: 6LSAT002 REPLACE ELECTONICMODULE


COMMENTS:
(GEM) TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE*MARK, WE HAVE SO


COMMENTS:
ME PAST REPORTS WITH THE CONCERN OF THE HEADLIGHTS GOING OUTWHILE DRIV


COMMENTS:
ING.*IN THESE REPORTS IT WAS MENTIONED THERE MAY BE A SHORTED WIRING H


COMMENTS:
ARNESS TO THE HEADLIGHTS OR THE LCM WAS REPLACED TO FIX THE CONCERN. *


COMMENTS:
TRY SWAPPING THE LCM INTO A KNOWN GOOD VEHICLE SINCE THE CONCERN HAPPE


COMMENTS:
NS ALL OF THE TIME AND SEE IF THE CONCERN FOLLOWS INTO THE KNOWN GOOD


COMMENTS:
DEALER REPLACED THE LCM TO REPAIR THE CONCERN.


COMMENTS:
FQE CONTACTED DEALER FOR MORE INFORMATION. DEALER STATED THAT ISSUE WO


COMMENTS:
ULD HAPPEN WHEN VEHICLE WAS SITTING IN THE SERVICE DRIVE IDLING. VEHIC


COMMENTS:
LE IS CUSTOMER CAR NOT POLICE SQUAD. ISSUE HASNT RETURNED SINCE LCM WA


COMMENTS:
S REPLACED. FQE DIRECTED DEALER TO SHIP THE PART TO CHRIS GURNEY IN EC


COMMENTS:
I PER ASSIGNMENT 07-084. **DAN MYERS FQE - IA/IL/MN 563-505-9002**


COMMENTS:
(Web Contact) Concern: headlamps shut off while driving (Web Contact)


COMMENTS:
Diagnostics: checked codes, passed, lights working ok atthis time (Web


COMMENTS:
Contact) Parts Replaced: head lamp switch replaced by another shop ì


COMMENTS:
Is there an appropriate pinpoint test in the WSM for this concern? : y


COMMENTS:
es ì Was the pinpoint test followed? : no (Web Contact) Question: Any


COMMENTS:
(Web Contact) Daniel, We have seen this issue before. The headlamps sw


COMMENTS:
itch input, if lost, will default the headlamps on, so it is not likel


COMMENTS:
y an input issue. *The LCM circuit breakers the output at 18 amps, so


COMMENTS:
a shorted output could cause this. We have seen wig wag modules causin


COMMENTS:
g this issue in the past, as well as shorts in the core support area.


COMMENTS:
*This is less frequent that LCM modules for faulty circuit breakers an


COMMENTS:
d LCM powers and grounds. *Wiggle test the LCM powers and grounds and


COMMENTS:
load test them. Then, shake the underhood harness by the core support.


COMMENTS:
If fine, swap in a known good LCM and seeif the problem goes away. If


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: CUSTOMER STATES H/LAMPS


COMMENTS:
GO OUT AT NIGHT USUALLY 5 MIN. AFTER CAR IS STARTED AND DRIVENDIAGNOST


COMMENTS:
ICS ALREADY COMPLETED: INSPECT POWERS AND GROUNDS AT H/LAMP SWITCH, BU


COMMENTS:
LBS AND LCM ALSO CHECKED FOR BLUE BLUBS. ALSO LET CARRUN W/LOW BEAB 5


COMMENTS:
HRS AND H/BEAM FOR 3 HRS IN BAY WITH NO FAILURESPARTS REPLACED: NONETE


COMMENTS:
CHNICIAN QUESTION: ANY REPORTS SSM, TSB OR OTHER AREAS TO CHECKINITIAL


COMMENTS:
HOTLINE RECOMMENDATION: THE TECHNICAL HOTLINE WOULD LIKE SOME ADDITIO


COMMENTS:
NAL INFORMATION ON THIS HEADLAMP CONDITION. PLEASE CONTACT US USING CO


COMMENTS:
NTACTID 316035567 FORMQUESTION: IS THERE AN APPROPRIATE PINPOINT TEST


COMMENTS:
IN THE WSM FOR THIS CONCERN? ANSWER: FORM QUESTION: WAS THE PINPOINT T


COMMENTS:
EST FOLLOWED? ANSWER: CALL DATA:  HEADLAMPS ALLEGEDLY QUIT WHILE DRIVI


COMMENTS:
NG.HAVE NOT BEEN ABLE DUPLICATE THE CONCERN AS OF YET.


COMMENTS:
VED, MAY CAUSE OTHER DAMAGEREPORT #: 6KTCK008 ADVISED SM TO CK POWER A


COMMENTS:
ND GROUND TO LCM AND REPLACE LCM FOR VEHICLEREPORT #: 6G5C5006 REPLACE


COMMENTS:
ELECTONIC MODULE (GEM) TECH COMMENTS: INSTALL NEW LIGHTING CONTROL MO


COMMENTS:
DULE *DUPLICATE THE CONCERN BEFORE PROCEEDINGWITH DIAGNOSIS OR REP


COMMENTS:
AIR.*WHILE THE CONCERN IS PRESENT TRY THE FLASHTO PASS.*IF THE FLASH T


COMMENTS:
O PASS FUNCTIONS THIS PROVES THE GROUNDS GOOD.*REFER TO PAGES 87-1 AND


COMMENTS:
87-2.*GROUND IS SENT TO THE LCM BY THE MAIN LIGHT SWITCH ON PIN 13 CO


COMMENTS:
NNECTOR 2145A FOR THE HEADLAMPS.*IF GROUND IS PRESENT LOAD TEST POWER


COMMENTS:
FROM PIN 16 CONNECTOR 2145C WHILE THE CONCERN IS PRESENT.*IF LOAD TEST


COMMENTS:
FAILS LOAD TEST ALL POWERS AND GROUNDS TO THE LCM.*IF GOOD REPLACE TH


COMMENTS:
E LCM.*IF POWER FROM PIN 16 LOAD TESTS GOOD LOAD TEST POWER AT PIN 9 C


COMMENTS:
ONNECTOR 202C FOR THE MULTIFUNCTION SWITCH.*IF GOOD LOAD TEST POWERAT


COMMENTS:
PIN 12 CONNECTOR 202C.*REPAIR AS NECESSARY WHERE THE LOAD TEST FAILS.


COMMENTS:
TECH STATES HE HAS HEAD LIGHTS GOING OUT. HEADLIGHTS WENT OUT AND WHEN


COMMENTS:
OFFICER TURNED ON HIGH BEAMS HE HAD NOTHING. WHEN HE WENT TO FLASH TO


COMMENTS:
*TECH TO REPLACE LCM PER PAST REPORTS OF CONCERN.


COMMENTS:
(Web Contact) Concern: Headlamps quit working at times (Web Contact) D


COMMENTS:
iagnostics: No LCM DTC's Have checked wiring several times Have replac


COMMENTS:
ed headlamp switch and multifunction switch No change(Web Contact) Par


COMMENTS:
ts Replaced: Headlamp switch and multifunction switch ì Is there an ap


COMMENTS:
propriate pinpoint test in the WSM for this concern? : no ì Was the pi


COMMENTS:
npoint test followed? : no (Web Contact) Question: Possible internal L


COMMENTS:
(Web Contact) - Douglas, load test power and ground ckts to the lcm. -


COMMENTS:
Verify the correct headlamp bulbs are installed and that no wiring is


COMMENTS:
sues are present between the lcm and head lamp bulbs. - If no wiring o


COMMENTS:
r connector issues are present, Replace the lcm with part# 4w7z-13c788


COMMENTS:
-bb or later. - If necessary contact the hotline using CONTACTID 40807


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LPS GO OFF AT NIGHT


COMMENTS:
DIAGNOSTICS ALREADY COMPLETED: OPERATE LPS DID NOT GO OUT NO LCM DTC


COMMENTS:
STK BULBSPARTS REPLACED: NONETECHNICIAN QUESTION: KNOWM ISSUESINITIAL


COMMENTS:
HOTLINE RECOMMENDATION: THE TECHNICAL HOTLINE REQUIRESSOME ADDITIONAL


COMMENTS:
INFORMATION TO ASSIST YOU WITH THIS CONDITION. PLEASE CONTACT US USING


COMMENTS:
CONTACTID 510254065 FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT T


COMMENTS:
EST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINP


COMMENTS:
OINT TEST FOLLOWED? ANSWER: NOCALL DATA:  *INTERMITTENTLY THE HEADLAMP


COMMENTS:
S GO OFF WHILE DRIVING. *THE CONCERN HAS NOT BEEN VERIFIED. *NO CODES.


COMMENTS:
*THIS CONCERN IS USUALLY CAUSED BY EITHER THE WRONG BULBS INSTALLED IN


COMMENTS:
TO THE VEHICLE OR THE MOST COMMON THE FLASHER MODULE WITH A INTERNALFA


COMMENTS:
ULT. *SWAP THEIR POLICE HEAD LAMP FLASHER MODULE WITH A LIKE UNIT AND


COMMENTS:
SEE IF THE CONCERN FOLLOWS. *IF SO THEN REPLACE AS NEEDED.


COMMENTS:
TECH COMMENTS: LIGHTING CONTROL MODULE REPAIRED VEHICLE


COMMENTS:
CUST REPORTS HEADLAMPS BECOME INOP AT TIMES. TECH REPORTS HEADLAMPS WI


COMMENTS:
LL BECOME INOP AFTER DRIVING VEHICLE FOR 10 TO 20 MINUTES. TECH STATES


COMMENTS:
AFTER VEHICLE SETS FOR 10 TO 15 MINUTES HEADLAMPS WILL FUNCTIONAND RE


COMMENTS:
PETE CONCERN. TECH REPORTS NO CODES. TECH REPORTS NO CONCERNS WITH CON


COMMENTS:
NECTORS AT LCM. TECH IS REQUESTING APPROVAL TO REPLACE THE LCMPER CONC


COMMENTS:
REVIEWED. GAVE ETCH APPROVAL CODE P03JW TO REPLACE THE LCM PER INOP HE


COMMENTS:
(Web Contact) Concern: CUST STATES HEADLIGHT GO OUT WHILE DRIVING (Web


COMMENTS:
Contact) Diagnostics: PIN TESTED WIGGLE TESTED HARNESS CHECKED CONNEC


COMMENTS:
TIONS HEADLAMP SWITCH IS OK HOTLINE CONTACT IS 511285605 THIS IS A POL


COMMENTS:
ICE UNIT VEHICLE ALSO (Web Contact) Parts Replaced: None. ì Is there a


COMMENTS:
n appropriate pinpoint test in the WSM for this concern? : yes ì Was t


COMMENTS:
he pinpoint test followed? : yes (Web Contact) Question: DO YOU HAVE A


COMMENTS:
NY OTHER INFORMATION FOR TESTING ONE OF THE POLICE MECHANICS STATED TH


COMMENTS:
EY HEARD ABOUT THE LIGHTING CONTROL MODULES GOING BAD


COMMENTS:
(Web Contact) Good Morning Gregory. There is similar report of Lightin


COMMENTS:
g control module concern. However, if LCM has already been replaced pl


COMMENTS:
ease contact Hotline. Please refer to Wiring Diagram, section 58-1 to


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS DROP OUT AT TIMES. TECH VERIFIED CONERN


COMMENTS:
AND NO CODES. TECH IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96VT PER CONCERN.


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS ARE INOP AT TIMES. TECH VERIFIED CONCER


COMMENTS:
N AND NO CODES. TECH HAS NO OUTPUT FROM LCM AT TIMES. TECH IS SEEKING


COMMENTS:
IG WAG MODULE WAS REMOVED AND BY PASSED.*A HEADLIGHT BULB WAS CONNECTE


COMMENTS:
D DIRECTLY TO THE LCM AND BY PASSING THE HEADLIGHT CIRCUITS AND IT TOO


COMMENTS:
*BOB, TRY INSTALLING THIS SUSPECT LCM INTO A LIKE VEHICLE AND SEE IF T


COMMENTS:
HE CONCERN FOLLOWS.*TRY THE LCM FROM THE KNOWN GOOD VEHICLE INTO THIS


COMMENTS:
VEHICLE AND SEE IF THE CONCERN DUPLICATES.*MAKE SURE THERE IS NO EXTRA


COMMENTS:
HIGH RESISTANCE IN THE HEAD LIGHT CIRCUITS FROM THE MULTI FUNCTION SW


COMMENTS:
TECH COMMENTS: AFTER LOAD TESTING THE PWRS AND GRNDS AND CHECKING FOR


COMMENTS:
ANY OTHER PROBLEMS . I REPLACED THE LIFTING MODULE FOR THE SECOND TIME


COMMENTS:
N REPORTS NO CODES. TECH PERFORMED PINPOINT TESTS A- A-9 FROM THE WORK


COMMENTS:
SHOP MANUAL TECH REPORTS NO CONCERNS WITH HARNESS CONNECTORS AT LCM. T


COMMENTS:
ECH IS REQUESTING APPROVAL TO REPLACE LCM PER CONCERN.


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03XS TO REPLACE THE LCM PER INOP HE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS GO OUT, FLASH


COMMENTS:
TO PASS AND PARK LIGHTS NOT AFFECTEDDIAGNOSTICS ALREADY COMPLETED: CO


COMMENTS:
DE B1792 BUT THE CAR DOES NOT HAVE AUTOLAMPSPARTS REPLACED: TECHNICIAN


COMMENTS:
QUESTION: SEEKING ANY KNOWN CONCERNFORM QUESTION: IS THERE AN APPROPR


COMMENTS:
IATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: FORM QUESTION:


COMMENTS:
WAS THE PINPOINT TEST FOLLOWED? ANSWER: CALL DATA:  *TECH IS UNABLE T


COMMENTS:
O VERIFY THE CONCERN.*HEADLAMP HAS BEEN REPLACED WITH NO CHANGE.*FLASH


COMMENTS:
TO PASS OPERATES NORMALLY WHEN THIS OCCURS.


COMMENTS:
VED, MAY CAUSE OTHER DAMAGESSM 16698 03 CVIC,GMARQ-ERRATIC HEADLAMPS/A


COMMENTS:
UTOLAMPS-REPLACE LCM*RECOMMEND DLR DUPLICATE THE CONCERN PRIOR TO ANY


COMMENTS:
FURTHER REPAIRS. *RECOMMEND DLR INSPECT THE LCMCONNECTOR FOR CORROSION


COMMENTS:
OR TERMINAL CONCERN.*SWAP A KNOWN GOOD LCM AND DUPLICATE THE CONCERN.


COMMENTS:
TECH COMMENTS: REPLACED THE LIGHTING CONTROL MODULE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS GO OUT DRIVIN


COMMENTS:
GDIAGNOSTICS ALREADY COMPLETED: LCM SHOWS SWITCH ONPARTS REPLACED: NON


COMMENTS:
EFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR T


COMMENTS:
HIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED?


COMMENTS:
ANSWER: CALL DATA: -INTERMITTENTLY THE HEADLAMPS WILL SHUT OFF AT TIME


COMMENTS:
S WHILE DRIVING WITH THE HEADLAMP SWITCH IN THE ON POSITION.-WHEN THE


COMMENTS:
CONCERN HAPPENS THE POLICE OFFICER SAYS THERE IS A CLICKING NOISE HEAR


COMMENTS:
D FROM UNDER THE DASH.-I HAVE NOT BEEN ABLE TO VERIFY THE HEADLAMPS CU


COMMENTS:
TTING OUT, BUT AT TIMES IHAVE HAD THE HEADLAMPS ON AND THEN TURNED THE


COMMENTS:
M OFF AND BACK ON AND THEY DO NOT COME BACK ON EVEN THOUGH THE HEADLAM


COMMENTS:
P SWITCH PID IN THE LCM READS ON.-WHEN THE CONCERN HAPPENS THE PARKING


COMMENTS:
LAMPS STAY ON ANDTHE FLASH TO PASS FEATURE STILL WORKS.


COMMENTS:
CED LIGHTING CONTROL MODULE-WHEN YOU CAN GET THE HEADLAMPS TONOT COME


COMMENTS:
ON WITH THE HEADLAMP SWITCH IN THE ON POSTION AND THE HEADLAMP PID IN


COMMENTS:
THE LCM READING ON, LOAD TEST FOR POWER ON CIRCUIT 502AT THE LCM C2145


COMMENTS:
B PIN 16, IF NOT PRESENT REPLACE THE LCM.-IF THERE IS POWER ON CIRCUIT


COMMENTS:
502 AT THE LCM, CHECK FOR POWER ON THIS CIRCUIT ATTHE MULTI-FUNCTION


COMMENTS:
SWITCH, IF NOT PRESENT REPAIR CIRCUIT 502, IF PRESENT CHECK FOR POWER


COMMENTS:
COMING OUT OF THE MULTI-FUNCTION SWITCH ON C202C PIN 12, IF NOT PRESEN


COMMENTS:
T REPLACE THE MULTI-FUNCTION SWITCH.-IF THERE IS POWER COMING OUT OF T


COMMENTS:
HE MULTI-FUNCTION SWITCH C202C PIN 12, THEN USE THE EVTM TO TRACE CIRC


COMMENTS:
UIT 13 FROM THE MULTI-FUNCTION SWITCH TO THE CJB AND THROUGH THE CJB T


COMMENTS:
O THE HEADLAMPS AND REPAIR FAULTY CIRCUITS AS NEEDED.


COMMENTS:
E B1342 IS PRESENT. TECH IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96S7 PER CONCERN.


COMMENTS:
CUST REPORTS HEADLAMPS STAYING ON. TECH VERIFIED CONCERN REPORTS NO CO


COMMENTS:
DES. TECH INSTALLED A KNOW GOOD HEADLAMP SWITCH REPORTS SAME CONCERN.


COMMENTS:
TECH REPORTS NO CONCERNS WITH HARNESS CONNECTORS AT LCM. TECHINSTALLED


COMMENTS:
A KNOW GOOD TEST LCM INTO VEHICLE REPORTS NORMAL HEADLAMP FUNCTION. T


COMMENTS:
ECH REINSTALLED VEHICLE LCM REPORTS SAME CONCERN. TECH IS REQUESTING A


COMMENTS:
GAVE TECH APPROVAL CODE P03JT TO REPLACE THE LCM PER HEADLAMPS STAYING


COMMENTS:
CUST. STATES: THE HEADLIGHTS SHUT OFF BY THEMSELVES.


COMMENTS:
TECH. FOUND THAT THE HEADLIGHTS WILL NOT COME BACK ON WITH THE SWITCH


COMMENTS:
BUT WHEN THE SWITCH IS HELD BACK TO THE HIGH BEAM POSITION, THE HEADLI


COMMENTS:
GHTS WILL STAY ON AS LONG AS THE SWITCH IS HELD BACK TO THE HIGHBEAM L


COMMENTS:
OCATION. PINPOINT TEST LEAD TO THE LIGHTING CONTROL MODULE. MODULE CHA


COMMENTS:
NGED, WHICH CORRECTED THE CONCERN. LCM BEING RETURNED AS PERFCSD ASSIG


COMMENTS:
CUST. STATES: HEADLIGHTS WILL INTERMITTENTLY SHUT OFF.


COMMENTS:
TECH. VERIFIED THAT THE HEADLIGHTS SHUT OFF AND WON'T COME BACK ON WIT


COMMENTS:
H THE SWITCH. PERFORMED PINPOINT TESTS. TECH. CHANGED THE LIGHT SWITCH


COMMENTS:
AND THE LIGHTING CONTROL MODULE WHICH RESOLVED THE CONCERN. PART BEIN


COMMENTS:
G RETURNED AS PER FCSD ASSIGN. 07-084.(REDACTED)-


COMMENTS:
TECH. PERFORMED PIN POINT TEST AND CHANGED THE LIGHTING CONTROL MODULE


COMMENTS:
WHICH CORRECTED THE CONCERN. LCM RETURNED AS PER FCSD ASSIGN. 07-084.


COMMENTS:
CUST REPORTS HEADLAMPS BECOME INOP AT 10 MINUTES. TECH VERIFIED CONCER


COMMENTS:
N REPORTS NO CODES. TECH VERIFIED HEADLAMP SWITCH MULTI FUNCTIONSWITCH


COMMENTS:
. REPORTS NO CONCERNS WITH HARNESS OR LCM CONNECTORS. TECH REPORTS ERR


COMMENTS:
ATIC SIGNAL FROM PIN 16, C214SC CIRCUIT 502 TECH REPORTS NOAFTER MARKE


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03NZ TO REPLACE THE LCM PER CONCERN


COMMENTS:
(Web Contact) Concern: Cust says headligts go on and off whiledriving.


COMMENTS:
I'm assuming it's at night. (Web Contact) Diagnostics: Road tested and


COMMENTS:
checked connections at switch, bulbs, etc. (Web Contact) Parts Replac


COMMENTS:
ed: none yet (Web Contact) Question: Any known issues w/this?


COMMENTS:
(Web Contact) Sebastian, Our past reports indicate the same condition


COMMENTS:
for this symptom description resolved by replacement of the LCM. You m


COMMENTS:
ay want to verify that from pin 16 of the LCM to the CJB oncircuits 50


COMMENTS:
2 and 13 are not intermittently shorted to ground. If necessary, conta


COMMENTS:
ct the Technical Hotline by telephone to review this condition. Use CO


COMMENTS:
(Web Contact) Concern: Headlights go off by themselves while driving (


COMMENTS:
Web Contact) Diagnostics: Checked for DTC,s in LCM and for any DTC,s T


COMMENTS:
here were none.Headlight switch was recently replaced for this same co


COMMENTS:
ncern. (Web Contact) Parts Replaced: Headlight switch ì Is there an ap


COMMENTS:
propriate pinpoint test in the WSM for this concern? : no ì Was thepin


COMMENTS:
point test followed? : no (Web Contact) Question: Have only gotten the


COMMENTS:
headlights to go out 1 time and they were back on whithin 40 seconds.


COMMENTS:
so was unable to perform any tests at that time. I suspect LCM. Have


COMMENTS:
you heard of this type of concern on a police car and has the LCM cure


COMMENTS:
d them. Thishas the original headlamp bulbs. does not have the afterma


COMMENTS:
(Web Contact) Clinton, Verify that there is no police equipment splice


COMMENTS:
d in the LCM output for the headlamps, check for loose pinfits at the


COMMENTS:
LCM/MFS. If all check good past reports do indicate LCM replacement re


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS INTERMITTENTLY


COMMENTS:
NOT WORKING.DIAGNOSTICS ALREADY COMPLETED: Q/T LCM NOCODESPARTS REPLA


COMMENTS:
CED: NONETECHNICIAN QUESTION: LOOKING FOR CIRCUIT TO CKECK AT LCM WHEN


COMMENTS:
LAMPS GO OUT.FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN


COMMENTS:
THE WSM FOR THIS CONCERN? ANSWER: YESFORM QUESTION: WAS THE PINPOINT T


COMMENTS:
EST FOLLOWED? ANSWER: YESCALL DATA:  INTERMITTENTLY THE HEAD LIGHTS TU


COMMENTS:
RN OFF. CONCERN IS ONLY PRESENT FOR ABOUT 30 SECONDS THEN TURN BACK ON


COMMENTS:
. NO CODES, SEEKING KNOWN ISSUES BEFORE LCM REPLACEMENT.


COMMENTS:
CHECK LCM PIN 2145B PIN 16 OUTPUT AT TIME OF CONCERN. IF POWER IS NOT


COMMENTS:
PRESENT, CHECK FOR POWER ON CKT 1033. IF INPUTS ARE GOOD, REPLACE THE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS CUT OFF AND WI


COMMENTS:
LL COOL OFF AND COME BACK ONDIAGNOSTICS ALREADY COMPLETED: HEADLIGHT S


COMMENTS:
WITCH REPLACEDPARTS REPLACED: TECHNICIAN QUESTION: SEEKING ANY KNOWN C


COMMENTS:
ONCERNSFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM


COMMENTS:
FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT TEST FOLL


COMMENTS:
OWED? ANSWER: NOCALL DATA:  *DLR STATES LOW AND HIGH BEAMS GO INOP AT


COMMENTS:
TIMES.*UNABLE TO VERIFY THE CONCERN ATTHIS TIME.*NO CODES.


COMMENTS:
*RECOMMEND DLR DUPLICATE THE CONCERN PRIOR TO REPAIR.*GET ADDITIONALIN


COMMENTS:
FO FROM THE P/D AS TO FLASH TO PASS FUNCTION.*REVIEWED EVTM AND PAST R


COMMENTS:
EPORTS.*POSSIBLE LCM ISSUE.*LOAD TEST LCM POWER AND GROUNDS AND VERIFY


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: INTERMITTENT HEADLIGHTSD


COMMENTS:
IAGNOSTICS ALREADY COMPLETED: PPTPARTS REPLACED: HEADLAMP SWITCHTECHNI


COMMENTS:
CIAN QUESTION: KNOWN CONCERNS, IS LCM PROGRAMABLE?FORM QUESTION: IS TH


COMMENTS:
YESFORM QUESTION: WAS THE PINPOINTTEST FOLLOWED? ANSWER: YESCALL DATA:


COMMENTS:
-NOT SURE IF PARKING LIGHTS IN INSTRUMENT ILLUMINATION DROP OUT


COMMENTS:
-LCM IS NOT PROGRAMMABLE USING AS-BUILT-MOST REPORTS TO THE HOTLINE IN


COMMENTS:
DICATE THE LCM AS THE ROOT CAUSE-ENSURE NO POLICE ADD-ON EQUIPMENTADDI


COMMENTS:
NG EXTRA LOAD TO LCM OUTPUTS-SERVICE AS NECESSARY


COMMENTS:
TECH COMMENTS: R&R LCM CHECK HEADLAMP OP. O.K.


COMMENTS:
CUST REPORTS HEADLAMPS INOP AT TIMES. TECH VERIFIED THIS CONCERN REPOR


COMMENTS:
TS NO CODES. TECH REPLACED THE LCM REPORTS NORMAL HEADLAMP FUNCTION. R


COMMENTS:
.O. WAS RETURNED DUE TO NO APPROVAL CODE. TECH IS NOW SEEKING APPROVAL


COMMENTS:
E CAN BE GIVEN. GAVE TECH REPORT NUMBER PER REQUEST.


COMMENTS:
CUSTOMER STATES THAT AUTOLAMPS ARE INOP. TECH VERFIED CONCERN AND NO C


COMMENTS:
ODES. TECH VERIFIED HARNESS AND SUNLOAD SENSOR AND IS SEEKING TO REPLA


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: CUST C/O HEADLIGHTS WILL


COMMENTS:
GO OUT AT TIMESDIAGNOSTICS ALREADY COMPLETED: VERIFIED.NO CODES.PINPO


COMMENTS:
INT TEST PERFORMEDPARTS REPLACED: NONETECHNICIAN QUESTION: HAVE FOLLOW


COMMENTS:
ED PINPOINT TEST FOR LOW BEAM INOP.CHECKED POWERSAND GROUNDS. GROUND F


COMMENTS:
ROM HEADLITE SW OUT OF RANGE.IF TURNING HEAD LITES OFF TO ON,EVERY SO


COMMENTS:
OFTEN HEADLITES DO NOT COME ON. IF CYCLED BACK TO PARK THEN TO ON LITE


COMMENTS:
S STILL OFF. ANY IDEAS. LEANING TOWARD LCMFAULTFORM QUESTION: IS THERE


COMMENTS:
AN APPROPRIATE PINPOINT TEST IN THE WSMFOR THIS CONCERN? ANSWER: YESF


COMMENTS:
ORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  -


COMMENTS:
HEAD LAMPS INTERMITTENTLY INOP,PARK LIGHTS WORK.


COMMENTS:
- LOAD TEST ALL POWERS AND GROUNDS TO LCM AND REPAIR AS NECESSARY.- CH


COMMENTS:
ECK PINFITS AT HEADLAMP SWITCH AND LCM CONNECTORS.- TEST FOR GROUND SI


COMMENTS:
GNAL TO LCM AT PIN 10.- IF GROUND NOT PRESENT, TEST CIRCUIT1033 FOR OP


COMMENTS:
EN.- IF TEST IT TESTS GOOD, REPLACE HEAD LAMP SWITCH.- IF GROUND SIGNA


COMMENTS:
TECH COMMENTS: LCM FAULTY.REPLACED.CONCERN RESOLVED


COMMENTS:
WEB FORM DATA - CONCERN: AFTER SEVERAL HOURS OF RUNNING LIGHTS WILL JU


COMMENTS:
ST SHUT OFF. WILL COME BACK ON IN A FEW MINUTES DIAGNOSTICS: WE RAN CA


COMMENTS:
R IN SHOP FOR 8 FULL HOURS, COULD NOT DUPLICATE CONCERN. REPLACE HEADL


COMMENTS:
IGHT SWITCH AND HAD CUSTOMER TRY IT. HE RAN IT UNTIL MIDNIGHT ANDTHE L


COMMENTS:
IGHTS WENT OUT ON HIM AGAIN. BROUGHT BACK IN AND RAN IN SHOP FOR SEVER


COMMENTS:
AL HOURS COULDNOT MAKE LIGHTS GO OUT. CUSTOMER IS NOT DOING ANYTHING B


COMMENTS:
UT DRIVING DOWN ROAD TECH QUESTION: RAN TEST ON LIGHT MODULEAND ELECTR


COMMENTS:
ICAL SYSTEM , ALL CHECKS OUT AT THIS TIME. DO NOT KNOW WHAT TO DO TO C


COMMENTS:
ORRECT THIS , HAVE YOU HAD OTHER PROBLEMS LIKE THIS. THANKS


COMMENTS:
ROBERT,ISOLATE AND LOADTEST CIRCUITS FROM THE HEADLAMP SWITCH TO THE L


COMMENTS:
CM.FIX INFORMATION REPORTED FROM OTHER DEALERS INDICATE THAT REPLACING


COMMENTS:
THE LCM HAS RESOLVES SIMILAR HEADLAMP CONCERNS.


COMMENTS:
CUST REPORTS HEADLAMPS INOP AT TIMES. TECH VERIFIED THIS CONCERN PERFO


COMMENTS:
RMED SELF TEST REPORTS CODE B-1792 (AUTOLAMP SENSOR HAS NO INPUT)TECH


COMMENTS:
REPORTS THIS VEHICLE HAS NO AUTOLAMPS. TECH VERIFIED ALL HARNESS AND C


COMMENTS:
ONNECTORS REPORT WHEN HE TAPS ON THE LCM HEADLAMPS WILL FLASH. TECH IS


COMMENTS:
SEEKING APPROVAL TO REPLACE LCM PER CONCERN.


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03KK TO REPLACE THE LCM PER HEADLAM


COMMENTS:
CUSTOMER REPORTS ON THE REPAIR ORDER THAT HEADLIGHTS GO OFF WHILE DRIV


COMMENTS:
FQE SPOKE TO TECHNICIAN REGARDING THE REPAIR AND REPORTS THE FOLLOWING


COMMENTS:
: TECHNICIAN VERIFIED THE CONCERN, INSTALLED IDS AND FOLLOWEDTHE PINPO


COMMENTS:
INT TEST TO DIAGNOSIS LCM FAILURE. TECHNICIAN REPLACED LIGHTING CONTRO


COMMENTS:
L MODULE, VERIFIED REPAIR, REPAIR RESOLVED THE CONCERN.LCM BEING RETUR


COMMENTS:
NED AS PER FCSD ASSIGNMENT #07-084 INSTRUCTIONS. CONNIEAIRINGTON - DAL


COMMENTS:
LAS/HOUSTON FQE - 214-394-0489. NOTE: FQE SPOKE TO OFFICER REGARDING T


COMMENTS:
HE CONCERN AND REPORTS THE FOLLOWING; OFFICER WORKSGRAVEYARDS, STATES


COMMENTS:
THAT A ''CLICK'' NOISE IS HEARD WHEN CONCERN OCCURS, ''CLICK-LIGHTS GO OF


COMMENTS:
F, CLICKS AGAIN-LIGHTS GO ON," INITIALLY THE LIGHTSWENT ON/OFF EVERY 1


COMMENTS:
0 MINUTES AND BY THE 3RD DAY, THE LIGHTS WERE ON/OFF EVERY 5 MINUTES.


COMMENTS:
OFFICER DRIVES BOTH CITY AND HIGHWAY, THE CONCERN OCCURS AT ANYTIME AN


COMMENTS:
D WEATHER WAS NO FACTOR TO CONCERN. VEHICLE WAS BROUGHT IN FOR SERVICE


COMMENTS:
/REPAIR AT THAT TIME AND SINCE THE REPAIR THE CONCERN HAS NOT RE-OCCUR


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS TURN OFF BY TH


COMMENTS:
EMSELVES AT NIGHTDIAGNOSTICS ALREADY COMPLETED: UNABLE TO VERIFYPARTS


COMMENTS:
REPLACED: NONETECHNICIAN QUESTION: CUST STATES HEADLAMPS TURN OFF BYTH


COMMENTS:
EMSELVES WHILE DRIVING AT NIGHT WITH HEADLAMP SWITCH IN AUTO POSITION


COMMENTS:
VEHICLE HAS BEEN IN SERVICE FOR THIS ISSUE MULTIPLE TIMES NEVER ABLE T


COMMENTS:
O VERIFY I AM STILL NOT ABLE TO VERIFY THISCONCERN NO CODES IN LCM ALL


COMMENTS:
PIDS LOOK OK ANY HELP WOULD BE APPRECIATEDTHANKSINITIAL HOTLINE RECOM


COMMENTS:
MENDATION: JOSHUA, PLEASE CONTACT THE TECHNICAL HOTLINE TO REVIEW


COMMENTS:
THIS CONCERN. WE NEED TO KNOW FROM THECUSTOMER IF THE ILLUMINATION ON


COMMENTS:
THE DASH DROPS OUT AS WELL AS HEADLIGHTS, ALSO PARK LIGHT OPERATION AT


COMMENTS:
THE TIME OF THE EVENT. USE CONTACTID 116380741.FORM QUESTION: IS THER


COMMENTS:
E AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NO


COMMENTS:
FORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  T


COMMENTS:
HE CONCERN IS THE HEADLIGHTS INOPERATIVE INTERMITTENT. THE CONCERN HAS


COMMENTS:
NOT BEEN VERIFIEDAT THIS TIME. THERE ARE NO DTC CODES SETTING IN THE


COMMENTS:
VEHICLE MODULES. NO PARTS HAVE BEEN REPLACED OR SWAPPED OUT AT THIS TI


COMMENTS:
ME. THERE IS NO AFTER MARKET PARTS INSTALLED ON THE VEHICLE.


COMMENTS:
MAKE SURE THE CORRECT HEADLAMP BULBS ARE INSTALLED ON THE VEHICLE. LOA


COMMENTS:
D TEST THE LCM POWER & GROUND CKTS & SUSPECT THE LCM PER PAST REPORTS


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS GO OUT AT TIME


COMMENTS:
S WHILE DRIVING,STAY OUT 5-10 SECONDS AND COME BACK ONDIAGNOSTICS ALRE


COMMENTS:
ADY COMPLETED: CHECKED FOR LOOSE CONNECTIONS AND WIGGLE TEST HARNESSPA


COMMENTS:
RTS REPLACED: NONETECHNICIAN QUESTION: ANYTHING TO CORRECT CONCERN FOR


COMMENTS:
M QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS


COMMENTS:
ER: NOCALL DATA:  *HEADLIGHTS GO OUT WHILE DRIVING AT TIMES.*DON'T KNO


COMMENTS:
W IF IT IS THE LOW OR HIGH BEAMS.*NO LCM CODES FOUND.*CANNOT DUPLICATE


COMMENTS:
THE CONCERN.*LOOKINGFOR KNOWNS.*WIGGLE TESTED THE LCM CONNECTORS.


COMMENTS:
LL NEW LIGHTING CONTROL MODULEREPORT #: 7ABG7002 REPLACE ELECTONIC MOD


COMMENTS:
ULE (GEM) TECH COMMENTS: REPLACED LCMREPORT #: 7AXDN009REPLACE ELECTON


COMMENTS:
IC MODULE (GEM)*GREG, TRY TO DUPLICATE THE CONCERN.*ADVISED OF PAST RE


COMMENTS:
PORTS WITH A CONCERN OF THE HEADLIGHTS INOP AT TIMES WHILE DRIVING AND


COMMENTS:
: TECHNICIAN VERIFIED THE CONCERN, PERFORMED BCE DIAGNOSIS, FOLLOWED T


COMMENTS:
HE PINPOINT TEST IN WSM, AND TRACED CAUSE TO LCM FAILURE. TECHNICIAN R


COMMENTS:
EPLACED LIGHTING CONTROL MODULE, VERIFIED REPAIR, WHICH THE REPAIR RES


COMMENTS:
OLVED THE CONCERN. LCM BEING RETURNED AS PER FCSD ASSIGNMENT #07-084 I


COMMENTS:
NSTRUCTIONS. CONNIE AIRINGTON - DALLAS/HOUSTON FQE- 214-394-0489. NOTE


COMMENTS:
: FQE SPOKE TO FLEET MANAGER REGARDING THE CONCERNAND REPORTS THE FOLL


COMMENTS:
OWING; OFFICER WORKS GRAVEYARDS, STATES THAT THE CONCERN HAPPENS INTER


COMMENTS:
MITTENTLY-NOT ALL THE TIME, THE LIGHTS WERE ON/OFF EVERY 5 MINUTES. OF


COMMENTS:
FICER DRIVES CITY ROUTES ONLY DURING HER PATROL DUTIES, THE CONCERN OC


COMMENTS:
CURS INTERMITTENTLY, NO WEATHER CONDITIONS, BUT WHEN CONCERN DOES OCCU


COMMENTS:
R THE VEHICLE IS IN CODE MODE"" WITH ALL LIGHTS ON. VEHICLE WAS BROUGH


COMMENTS:
T IN FOR SERVICE/REPAIR AND SINCE THE REPAIR THE OFFICER STATES CONCER


COMMENTS:
N PERFORMED SELF TEST REPORTS NO CODES. TECH PERFORMED PINPOINT TESTS


COMMENTS:
A-1 A-9 FROM THE WORKSHOP MNAUAL PER CONCERN. TECH VERIFIED HEADLAMP S


COMMENTS:
WITCH CONNECTORS CIRCUIT. TECH REPORTS NO CONCERNS WITH HARNESS OR CON


COMMENTS:
NECTORS AT LCM. TECH IS REQUESTING APPROVAL TO REPLACE THE LCM PER CON


COMMENTS:
REVIEWED PINPOINT TESTS WITH CONCERN PRESENT. GAVE TECH APPROVAL CODE


COMMENTS:
P03JR TO REPLACE THE LCM PER INOP AT TIMES HEADLAMPS CONCERN.


COMMENTS:
CUST REPORTS HEADLAMPS INOP AT TIMES FLASH. TECH VERIFIED CONCERN REPO


COMMENTS:
RTS NO CODES. TECH PERFORMED PINPOINT TESTS A-1 A-9 FROM THE WORKSHOP


COMMENTS:
MANUAL. TECH VERIFIED HARNESS CONNECTORS AT LCM REPORTS NO CONCERNS. T


COMMENTS:
ECH REPORTS WHEN TAPING ON LCM HEADLAMPS WILL FLICKER ON AND OFF. TECH


COMMENTS:
GAVE TECH APPROVAL CODE P03LN TO REPLACE THE LCM PER HEADLAMP CONCERN.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHT GO OFF AND THEN ON DIAGNOSTICS: REP


COMMENTS:
LCED HEAD LAMP SWITCH TECH QUESTION: WHERE IS THE CIRCUT BREAKER LOCAT


COMMENTS:
GARNER, PLEASE CONTACT THE TECHNICAL HOTLINE TO REVIEW THIS CONCERN. U


COMMENTS:
*LOW BEAM HEADLIGHTS GO OFF WHILE DRIVING.*FOUND CODE B2498 IN THE LCM


COMMENTS:
*BILL, THERE IS AN INTERNAL CIRCUIT BREAKER IN THE LCM THAT COULD BE G


COMMENTS:
ETTING OVERLOADED AND OPENING.*ADVISED OF PAST REPORTS WITH THE SAMCON


COMMENTS:
CERN WHERE THE LCM WAS REPLACED TO FIX THE CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: NO HEAD LIGHTSDIAGNOSTIC


COMMENTS:
S ALREADY COMPLETED: REPLACED HEAD SWITCH WITH KOWN GOOD ONE. CHECKED


COMMENTS:
ALL FUSES. CHECKED CIRCUIT #57 (G201) PARTS REPLACED: HEAD LAMP SWITCH


COMMENTS:
TECHNICIAN QUESTION: SUSPECT IS LCMFORM QUESTION: IS THERE AN APPROPRI


COMMENTS:
ATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: YESFORM QUESTIO


COMMENTS:
N: WAS THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  -HEADLAMPS (


COMMENTS:
LOW AND HIGH BEAM) ARE INOPERATIVE.-FLASH TO PASS WORKS ACCORDINGLY.-U


COMMENTS:
NPLUGS THE MAIN LIGHT SWITCH AND THE HEADLAMPS DO NOT COME ON.-WITH TH


COMMENTS:
E CONDITION PRESENT, THERE IS NO POWER AT C202C-9 OF THE MULTIFUNCTION


COMMENTS:
-CHECK FOR VOLTAGE AT PIN 16 C2145B.-IF THERE IS NO VOLTAGE PRESENT,LO


COMMENTS:
AD TEST POWERS/GROUNDS OF THE LCM.-IF POWERS/GROUNDS ARE GOOD, SUSPECT


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: IN AUTOLAMP POSITION LIG


COMMENTS:
HTS TURN OFF AND OFF ERRATICLY AND WIPERS WONT PARK ALL INTERMITTENT A


COMMENTS:
ND INFREQUENT AFTER EVENTDIAGNOSTICS ALREADY COMPLETED: LCM REPLACED P


COMMENTS:
REVIOUSLY WIGGLE TEST ALL CONNECTORSTO LCM ,AUTOLAMP SENSOR AND HEADLA


COMMENTS:
MP SWITCHCK POWERS AND GROUNDS LOAD TEST WITH HIGH INTENSITY LAMPSELFT


COMMENTS:
EST NO CODESPARTS REPLACED: LCM WAS REPLACEDTECHNICIAN QUESTION: ANY K


COMMENTS:
NOWNS FOR THIS CONCERNFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT


COMMENTS:
TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PIN


COMMENTS:
POINT TEST FOLLOWED? ANSWER: NOCALL DATA:  -WHEN MAIN LIGHT SWITCH IS


COMMENTS:
IN THE AUTOLAMP POSITION, THE HEALAMPS WILL INTERMITTENTLY TURN OFF TH


COMMENTS:
EN BACK ON.-REPLACED THE LCM TO NO AVAIL.-NO DTC'S PRESENT.-CIRCUITS 2


COMMENTS:
-SUSPECT FAILING AUTOLAMP SENSOR.-REPLACE AND RETEST.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS GO OUT OCCASIONLY, LIKE ONCE A WEEK


COMMENTS:
. FLASH TO PASS STILL WORKS AND WIGWAG WORKS. PARK LAMPS STAY ON. DIAG


COMMENTS:
NOSTICS: REPLACED MULTIFUNCTION SW AND INSPECTED CONNECTOR TECH QUESTI


COMMENTS:
HI BRADLEY, SUSPECT THE LAMP CONTROL MODULE PER PAST REPORTS OF SAME.


COMMENTS:
COMM WITH LCM. TECH VERIFIED POWERS AND GROUNDS AND IS SEEKING TO REPL


COMMENTS:
GAVE TECH APPROVAL CODE P96TU PER CONCERN.


COMMENTS:
AND TURN SIGNALS FLASHED FAST ONCE DIAGNOSTICS: CK ALL CONNECTIONS SEL


COMMENTS:
F TEST LCM NOCODES TECH QUESTION: ARE THERE ANY CONCERNS NOTED FOR THI


COMMENTS:
HI CHAD. REPLACE LIGHTING CONTROL MODULE AS PER SIMILAR HOTLINE REPORT


COMMENTS:
COMPLAINT OF AUTO LIGHTS NOT WORKING TECHNICIAN STATES HEADLIGHTS DO N


COMMENTS:
OT FUNCTION AT ALL. ALL CONNECTORS CHECKED GOOD CAN TAP ON MODULE ANDL


COMMENTS:
IGHTS WORK FOR A PERIOD BUT THEN GO TO INOP TAPS ON MODULE AGAIN AND B


COMMENTS:
ACK ON LINE CALLING FOR APPROVAL TO REPALCE LCM


COMMENTS:
AUTHORIZED REPALCEMENT OF LCM PER TESTING PERFORMED P80GU


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS TURN OFF WHILE


COMMENTS:
DRIVING. SOMETIMES THE HEADLAMPS STAY ON WHEN THE SWITCH IS IN THE OF


COMMENTS:
F POSTIONDIAGNOSTICS ALREADY COMPLETED: RAN IDS FOR CODES ON CARPARTS


COMMENTS:
REPLACED: SUNLOAD SENSOR ,HEADLAMP SWITCHTECHNICIAN QUESTION: COULD TH


COMMENTS:
E LCM MODULE NEED REPLACEDFORM QUESTION: IS THERE AN APPROPRIATE PINPO


COMMENTS:
INT TEST IN THE WSM FOR THIS CONCERN? ANSWER: YESFORM QUESTION: WAS TH


COMMENTS:
E PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  TECH STATES HE HAS TH


COMMENTS:
E HEADLIGHTS GOING OUT WHEN DRIVING AND STAYING ON WHEN TURNED OFF. HE


COMMENTS:
HAS REPLACED THE HEADLIGHT SWITCH AND SUN-LOAD SENSOR. THE PIDS INDIC


COMMENTS:
ATE THE LIGHTS ARE OUT WHEN THE LIGHTS ARE ON.


COMMENTS:
*TECH TO CHECK FUSE TERMINAL FIT. *LOAD TEST POWERS AND GROUNDS *TRY A


COMMENTS:
-HEADLAMPS SHUT OFF WHILE DRIVING INTERMITTENTLY.-ALSO HAS A HEADLAMPS


COMMENTS:
ALWAYS ON CONDITION AT TIMES.-THE SUNLOAD SENSOR AND MAIN LIGHT SWITC


COMMENTS:
H HAVE BEEN REPLACED TO NO AVAIL.-B2498 PRESENT IN THE LCM.


COMMENTS:
-SUGGEST TO ADDRESS THE HEADLAMPS SHUTTING OFF WHILE DRIVING CONDITION


COMMENTS:
FIRST.-OUR PAST REPORTS INDICATE VERY SIMILAR CONDITIONS RESOLVED BYRE


COMMENTS:
PLACEMENT OF THE LCM.-IF THE LCM IS REPLACED RETEST FOR B2498 AND HEAD


COMMENTS:
LAMPS ALWAYS ON CONDITION.-CHECK CIRCUITS 220/165/1032/1033 FOR SHORTS


COMMENTS:
TO GROUND AND PERFORM COMPONENT TEST OF MAIN LIGHT SWITCH; REPAIR ANY


COMMENTS:
TECH COMMENTS: REPLACED LCM CUSTOMER STATES THE PROBLEM HAS NOT COME B


COMMENTS:
RN AND NO CODES. TECH VERIFIED HARNESS AND SWITCH AND IS SEEKING TO RE


COMMENTS:
GAVE TECH APPROVAL CODE P961V PER CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS WILL NOT COME


COMMENTS:
ON WITH SWITCH SOMETIMESDIAGNOSTICS ALREADY COMPLETED: PERFORMED SELF


COMMENTS:
TEST ON LIGHTING SYSTEMPARTS REPLACED: HEADLAMP SWITCH LAST TIMETECHNI


COMMENTS:
CIAN QUESTION: ANY KNOW CONCERNS FOR VEHICLE THAT HEADLAMPS WORK MOST


COMMENTS:
OF THE TIME. NOTE COULD TURN SWITCH ON AND OFF SEVERAL TIMES AND LIGHT


COMMENTS:
S WOULD COME ONFORM QUESTION: IS THERE ANAPPROPRIATE PINPOINT TEST IN


COMMENTS:
THE WSM FOR THIS CONCERN? ANSWER: FORM QUESTION: WAS THE PINPOINT TEST


COMMENTS:
FOLLOWED? ANSWER: CALL DATA:  *CANNOT DUPLICATE THE CONCERN.*NO CODES


COMMENTS:
*STERLING, TRY TO DUPLICATE THE CONCERN.*GET MORE INFORMATION FROM THE


COMMENTS:
CUSTOMER AS TO WHEN THE CONCERN ACTUALLY HAPPENS.*ADVISED OF PAST REP


COMMENTS:
ORTS WITH HEADLIGHTS CUTTING OFF AFTER THEY HAVE BEEN ON FOR AN EXTEND


COMMENTS:
ED PERIOD, WHERE THE LCM WAS REPLACED TO FIX THE CONCERN.


COMMENTS:
CODES. TECH STATES TAPPING ON LCM CHANGES CONCERN. TECH IS SEEKING TO


COMMENTS:
GAVE TECH APPROVAL CODE P96WN PER CONCERN.


COMMENTS:
WEB FORM DATA - CONCERN: CS STATES THAT HEADLIGHTS WILL GO OUT WHILE D


COMMENTS:
RIVING DOWN THE ROAD DIAGNOSTICS: IDS TEST ON LCM NO CODES HAVE NOT DU


COMMENTS:
PLACATED CONCERN LIGHTS HAVE BEEN ON MOST OF DAY SITTING AND ON THE RO


COMMENTS:
AD TURNED ON AND OFF SEVERAL TIMES AND WORKING OK TECH QUESTION: ANYKN


COMMENTS:
JAMES, NO KNOWN CONCERNS FOR THE HEADLIGHTS GOING OUT INTERMITTENTLY.


COMMENTS:
I DO HAVE A FEW REPORTS OF A SIMILAR CONCERN, TECH'S REPORT REPLACING


COMMENTS:
THE LCM. I RECOMMEND YOU REPLACE THE LCM ON THIS VEHICLE AND RETURN TO


COMMENTS:
THE CUSTOMER, HAVE THEM REPORT BACK IF ISSUE IS NOT RESOLVED.REPORT #:


COMMENTS:
7BWCE005 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED THELC


COMMENTS:
M.REPORT #: 7AXDN009 REPLACE ELECTONIC MODULE (GEM) REPORT #: 7ABG7002


COMMENTS:
REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMREPORT #: 6


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS GO OUT AFTER DRIVING A SHORT TIME.


COMMENTS:
MAY COME BACK ON BRIEFLYBUT WILL GO BACK OFF. DIAGNOSTICS: REPLACED LC


COMMENTS:
M (13C788) TECH QUESTION: REPLACING THE LCM FIXES THE PROBLEM. THIS IS


COMMENTS:
THE SECOND ONE I HAVE HAD FOR THIS POLICE DEPARTMENT.THEY HAVE HEARD


COMMENTS:
CODES. TECH FOLLOWED PINPOINT TEST AND IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96MS PER CONCERN.


COMMENTS:
CODES. TECH VERIFIED HARNES AND SWITCH AND IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P967X PER CONCERN.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS GO OFF WHILE DRIVING DIAGNOSTICS: C


COMMENTS:
K LCM CODES TECH QUESTION: MODULE GETS VERY HOT. WHEN LIGHTS DON'T WOR


COMMENTS:
HI DOUGLAS. REPLACE LIGHTING CONTROL MODULE AS PER OTHER SIMILAR HOTLI


COMMENTS:
NE REPORTS.  PLEASE REFER TO WIRING DIAGRAM, SECTION 58-2 TO ASSIST DI


COMMENTS:
CUST REPORTS HEADLAMPS INOP. TECH VERIFIED CONCERN REPORTS NO COMMUNIC


COMMENTS:
ATION WITH LCM. TECH PERFORMED PINPOINT TEST VERIFIED CONNECTORS HARNE


COMMENTS:
SS. TECH REPORTS NO CONCERN WITH HEADLAMP SWITCH FUNCTION SWITCH. TECH


COMMENTS:
IS REQUESTING APPROVAL TO REPLACE THE LCM PER CONCERN.


COMMENTS:
HAD TECH VERIFY POWER GROUND. GAVE TECH APPROVAL CODE P03DR TO REPLACE


COMMENTS:
CUSTOMER STATES THAT AUTOLAMPS ARE INOP. TECH VERIFIED CONCERN AND COD


COMMENTS:
E B1792 IS PRESENT. TECH VERIFIED SUNLOAD SENSOR AND PIDS ARE SWITCHIN


COMMENTS:
GAVE TECH APPROVAL CODE P969V PER CONCERN.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS COME ON BY THEMSELF KEY IS OFF VEH


COMMENTS:
ICLE JUST PARKED DIAGNOSTICS: REPLACED LCM CKED WIREING HAPPENS VERY R


COMMENTS:
ANDOMLY HEADLIGHTS COME OFF THEN GO OFF STAY ON FOR 10 SECONDS THEN GO


COMMENTS:
ES BACK OFF MIGHT STAY OFF FOR 1 HOUR THEN COME BACK ON STAY ONFOR A M


COMMENTS:
INUTE OR TWO GO OFF COME WRIGHT BACK ON ALSO THERE IS NO DTC FOR CONCE


COMMENTS:
RN PRESENT TECH QUESTION: HAVE YOU SEEN ANY THING OF THIS NATURE THIS


COMMENTS:
VEHICLE IS A PATROL CAR ALSO ANY HELP OR SUGGESTION WOULD BE GREATLY A


COMMENTS:
PPREICATED. THANKS IN ADVANCE FOR YOUR HELP.


COMMENTS:
RICHARD,THERE ARE NO KNOWNS ON CONCERN. IF THE LCM WAS REPLACED AND CO


COMMENTS:
NCERN IS STILL THERE SUGGEST UNPLUGGING THE MAIN LIGHT SWITCH TO SEEIF


COMMENTS:
CONCERN IS CORRECTED. SOUNDS LIKE THERE IS SHORT IN THE SWITCH OR WIR


COMMENTS:
E FROM HEADLAMP SWITCH TO LCM IS SHORTING TO GROUND INTERMITTENTLY CAU


COMMENTS:
-THE HEADLAMPS COME ON UNCOMMANDED AT TIMES.-THE LCM HAS BEEN REPLACED


COMMENTS:
TO NO AVAIL.-THERE ARE NO DTC'S PRESENT.-I UNPLUGGED THE HEADLAMP SWI


COMMENTS:
TCH AS DIRECTED TO ON THE WEB REQUEST AND THE HEADLAMPS STAYED ON, BUT


COMMENTS:
I DID THIS WHEN THE CONCERN WAS NOT PRESENT AND THEY CAME ON, IS THIS


COMMENTS:
-NO THE TEST IS NOT CORRECT, IF YOU UNPLUG THE HEADLAMP SWITCH THE HEA


COMMENTS:
DLAMPS ARE SUPPOSE TO DEFAULT TO ON AS A SAFETY FEATURE.-WHEN THECONCE


COMMENTS:
RN IS PRESENT MONITOR THE HEADLAMP OFF COMMAND CIRCUIT 165 AT THELCM C


COMMENTS:
2145A PIN 3 AND SEE IF THIS CIRCUIT IS BEING GROUNDED WITH THE HEADLAM


COMMENTS:
P SWITCH IN THE OFF POSITION.-THERE ARE FOUR VREF CIRCUITS COMING FROM


COMMENTS:
THE LCM TO THE HEADLAMP SWITCH AND ONE OF THEM MUST BE GROUNDED AT AL


COMMENTS:
L TIMES OR THE HEADLAMPS WILL COME ON, THERE ARE HEADLAMP ON, PARKLAMP


COMMENTS:
ON, OFF, AND AN (AUTOLAMP NOT USED ON THIS VEHICLE) CIRCUITS.-LOAD/WI


COMMENTS:
GGLE TEST THE GROUND CIRCUIT 57 AT THE HEADLAMP SWITCH AND REPAIR AS N


COMMENTS:
EEDED.-WHEN THE CONCERN IS PRESENT BACK PROBE A GROUND INTO CIRCUIT 16


COMMENTS:
5 AT THE LCM, IF THE CONCERN GOES AWAY THEN YOU HAVE TO FIND OUT WHY T


COMMENTS:
HIS CIRCUIT IS NOT BEING GROUNDED,IF ALL CIRCUITS ARE OK REPLACE THE H


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS CUT OFF WHILE


COMMENTS:
DRIVINGDIAGNOSTICS ALREADY COMPLETED: SHOP MANUAL PARTS REPLACED: LCM


COMMENTS:
TECHNICIAN QUESTION: ANY KNOW CONCERNSFORM QUESTION: IS THERE AN APPRO


COMMENTS:
TION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA: - HEAD LAM


COMMENTS:
PS CUT OUT WHILE DRIVING.- REPLACING LCM


COMMENTS:
- PAST REPORTS INDICATED THAT THE MOST COMMON CAUSE OF THIS CONCERN HA


COMMENTS:
N AND FOUND LCM AT FAULT. TECH REPLACED LCM AND CONCERN IS RESOLVED. T


COMMENTS:
ADVISED TECH THAT RTDA REQUIRES PRIOR APPROVAL AND NO APPROVAL CODE CA


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: LIGHTS GOING OUT WHILEDR


COMMENTS:
IVINGDIAGNOSTICS ALREADY COMPLETED: CK WIRING HEADLIGHT SWITCH,REPLACE


COMMENTS:
D MULTI-FUNCTION SWITCHPARTS REPLACED: MULTI-FUNCTION SWITCHTECHNICIAN


COMMENTS:
QUESTION: ANY CONCERNS ON THISFORM QUESTION: IS THERE AN APPROPRIATE


COMMENTS:
PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: YESFORM QUESTION: W


COMMENTS:
AS THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  HEADLIGHTS TURN


COMMENTS:
OFF INTERMITTENTLY. THE TECHNICIAN REPLACED MULTI-FUNCTION SWITCH AND


COMMENTS:
VERIFIED THE WIRING FOR THE HEADLIGHTS. TECHNICIAN IS SUSPECTING THE L


COMMENTS:
-CHECKING PAST REPORTS THERE ARE LCMS FIXING THIS CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS DON'T WORK SO


COMMENTS:
METIMESDIAGNOSTICS ALREADY COMPLETED: REPLACED MULTI-FUNCTION SWITCH A


COMMENTS:
ND HEADLIGHT SWITCH WITH KNOWN GOOD UNITSPARTS REPLACED: ABOVETECHNICI


COMMENTS:
AN QUESTION: SERVICE WRITER WANTS ME TO CALL AND VERIFYTHAT IT IS THE


COMMENTS:
LCMFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR


COMMENTS:
THIS CONCERN? ANSWER: FORM QUESTION: WAS THE PINPOINT TEST FOLLOWED?


COMMENTS:
ANSWER: CALL DATA:  *HEADLIGHTS WILL CUT OUT AFTER A WHILE OF BEING ON


COMMENTS:
.*HIGH AND LOW BEAMS WILL BE INOP.*FLASH TO PASS WILL OPERATE.*MULTI F


COMMENTS:
UNCTION SWITCH AND HEAD LIGHT SWITCH HAVE BEEN REPLACED.


COMMENTS:
*RUSSELL, WE HAVE HEARD OF THIS CONCERN BEFORE.*ADVISED OF SEVERAL PAS


COMMENTS:
T REPORTS WITH THE SAME CONCERN WHERE THE LCM WAS REPLACED TO FIX THE


COMMENTS:
CONCERN. *SUSPECT A BAD LCM.REPORT #: 7BWCE005 REPLACE ELECTONIC MODUL


COMMENTS:
E (GEM) TECH COMMENTS: REPLACED THE LCM.REPORT #: 7AXDN009 REPLACE ELE


COMMENTS:
CTONIC MODULE (GEM) REPORT #: 7ABG7002 REPLACE ELECTONIC MODULE (GEM)


COMMENTS:
WEB FORM DATA - CONCERN: HEADLITES GO OFF INTERMITTENTLY DIAGNOSTICS:


COMMENTS:
CK CONNECTIONS, CK MF SW, CK HEADLITE SW, SELF TEST-NO CODES, DATALOGG


COMMENTS:
ER TECH QUESTION: SUSPECT THERMAL SW, IS IT IN LIGHTING CONTROL MODULE


COMMENTS:
REPORT #: 6JMCS008 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLA


COMMENTS:
CED THE LCMTECH/C 10/23/2006 11:23AM SURVEY ENTRY MSS - FCSD - TECH SV


COMMENTS:
C HOTLINE TECH COMMENTS: REPLACED THE LCM -MIKE, THERE ARE NO MESSAGES


COMMENTS:
THAT APPLY TO THIS CONCERN, BUT I FOUND A FEW PAST REPORTSON LIKE UNI


COMMENTS:
TS FOR THE SAME CONCERN AND LCM REPLACEMENT RESOLVED THE CONCERN ON TH


COMMENTS:
OSE VEHICLES.-WHEN THE CONCERN IS PRESENT YOU WOULD WANT TO CHECK LCM


COMMENTS:
PIDS AND VERIFY THE HEADLAMPS ARE BEING COMMANDED ONBY THE SWITCH, IF


COMMENTS:
YES THEN LOAD TEST FOR B+ AT THE MULTI-FUNCTION SWITCH C202C PIN 9, IF


COMMENTS:
CUSTOMER STATE THAT HEADLAMPS FLICKER. TECH VERIFIED CONCERN AND NO CO


COMMENTS:
DES. TECH VERIFIED HARNESS AND IS SEEKING TO REPLACE LCM.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: CALIFORNIA HIGHWAY PATRO


COMMENTS:
L VEHICLE--INTERMITTANT CONCERN. SOMETIMES, THE HEADLIGHTS WILL NOT TU


COMMENTS:
RN ON AFTER A ROADSIDE STOP (INCLUDES TURNING HEADLIGHTS OFF).THE DRIV


COMMENTS:
ER HAS HAD TO USE THE SPOT LIGHTS, AT NIGHT, INSTEAD OFHEADLIGHTS, ON


COMMENTS:
AT LEAST ONE OCCASION.DIAGNOSTICS ALREADY COMPLETED: NO FAULT CODES IN


COMMENTS:
LCMCANNOT DUPLICATE THE SYMPTOM.PARTS REPLACED: NONETECHNICIAN QUESTI


COMMENTS:
ON: IS THERE A SUGGESTED REPAIR FOR THIS CONCERN?FORM QUESTION: IS THE


COMMENTS:
RE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: N


COMMENTS:
OFORM QUESTION: WAS THE PINPOINT TESTFOLLOWED? ANSWER: YESCALL DATA: -


COMMENTS:
THE POLICE OFFICER STATES AT TIMES HE PULLS OVER A CAR AND TURNS THE H


COMMENTS:
EADLAMPS OFF, THEN WHEN HE TURNS THE HEADLAMPS BACK ON USING THE HEADL


COMMENTS:
AMP SWITCH THEY DO NOT COMEON AND THAT THEY HAD TO DRIVE BACK TO THE S


COMMENTS:
TATION USING THE SPOT LIGHTS.-I HAVE NOT BEEN ABLE TO VERIFY OR DUPLIC


COMMENTS:
ATE THE CONCERN AND THERE ARE NO DTC'S PRESENT IN ANY MODULE.


COMMENTS:
REPORT #: 7DTCL001 REPLACE MODULE ASSY MULTIADD-ON 05/07/2007 01:13PM


COMMENTS:
AMY MEINKEN MSS - FCSD - TECH SVC HOTLINE TECH COMMENTS: AFTER LOAD TE


COMMENTS:
STING THE PWRS AND GRNDS AND CHECKING FOR ANY OTHER PROBLEMS . I REPLA


COMMENTS:
CED THE LIFTING MODULE FOR THE SECOND TIME THEN THE PROBLEM WAS FIXED.


COMMENTS:
-THERE ARE NO KNOWNS OR MESSAGES THAT APPLY TO THIS CONCERN.-I FOUND A


COMMENTS:
FEW PAST REPORTS FOR HEADLAMPS TURNING OFF WHILE DRIVING INTERMITTENT


COMMENTS:
LY AND IT SEEMS AS THROUGH LCM REPLACEMENT HAS RESOLVED THE CONCERN IN


COMMENTS:
THOSE OTHER REPORTS.-WHEN THE CONCERN ISPRESENT CHECK THE HEADLAMP SW


COMMENTS:
ITCH PID IN THE LCM AND SEE IF THE LCM ISRECEIVING THE HEADLAMP ON COM


COMMENTS:
MAND, IF SO LOAD TEST FOR B+ ON CIRCUIT 502 COMING OUT OF THE LCM C214


COMMENTS:
5 PIN 16 GOING TO THE MULTI-FUNCTION SWITCH, AND THROUGH THE SWITCH OU


COMMENTS:
T ON CIRCUITS 13 GOING TO THE CJB THROGH FUSES F2.19 AND F2.21 GOING O


COMMENTS:
UT TO CIRCUITS 160 AND 161 THEN TOTHE HEADLAMPS.-USE THE EVTM AS NECES


COMMENTS:
SARY TO TRACE THESE CIRCUITS.-IF THERE IS NO POWER OUT OF THE LCM ON C


COMMENTS:
TECH COMMENTS: I FINALLY GOT AN INTERMITTENT MALFUNCTION THAT WOULD LA


COMMENTS:
ST UP TO 30 SECONDS. VERIFIED THAT THE LCM HAD NO POWER AT CIRCUIT 502


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS AND DASH LAMPS GO OFF WHILE DRIVING


COMMENTS:
OF OTHERS WITH SAME PROBLEM.THEY WOULD LIKE TO KNOW IF THIS ISA KNOWN


COMMENTS:
CONCERN.IT IS AN EXPENSIVE REPAIR.THEY ARE CONCERNED ALL OF THE SQUADS


COMMENTS:
JIM, BASED ON THE INFORMATION PROVIDED AND REPORTS TO THE HOTLINE. BAS


COMMENTS:
ED ON THE MILEAGE OF THE CAR AND THE WAY THE LIGHTS ARE FIRED OFF FROM


COMMENTS:
THE WIG WAG MODULE IN A POLICE EVENT( BUSTING THE BAD GUYS) ITS NOT A


COMMENTS:
BNORMAL FOR THE LCM TO FAIL. IN THE FUTURE I WOULD DIAGNOSIS AND REPIA


COMMENTS:
CUST REPORTS HEADLAMPS INOP AT TIMES. TECH VERIFIED CONCERN REPORTS NO


COMMENTS:
CODES. TECH PERFORMED PINPOINT TESTS PER CONCERN A-A-9 FROM THE WORKSH


COMMENTS:
OP MANUAL. TECH VERIFIED CONNECTORS AT LCM REPORTS NO CONCERNS WITH HE


COMMENTS:
ADLAMP CIRCUIT SEEKING APPROVAL TO REPLACE THE LCM PER PINPOINTTEST A-


COMMENTS:
REVIEWED PINPOINT TESTS GAVE TECH APPROVAL CODE P031Z TO REPLACE THE L


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS GO OFF AFTER DRIVING FOR A WHILE.


COMMENTS:
DIAGNOSTICS: WHEN THE HEADLIGHTS GO OUT I HAVE NO POWER COMING OUT OF


COMMENTS:
THE LCM ON THE GRAY WIRE PIN 16. THE LCM CLICKS, THEN TURN OFF THE HEA


COMMENTS:
DLIGHT SWITCH FOR A WHILE AND BACK ON THEN THEY COME BACK ON AGAIN.CHE


COMMENTS:
CKED G201 203 OK. TECH QUESTION: WHAT COULD BE MAKING THE POWER TO SHU


COMMENTS:
HELLO SCOTT, WE HAVE HAD A FEW REPORTS OF THIS CONCERN. THE LIGHTING C


COMMENTS:
ONTROL MODULE IS RESPONSIBLE FOR PROVIDING POWER TO THE HEADLAMPS BY U


COMMENTS:
SING AND INTERNAL SWITCH. IF IT DOES NOT SUPPLY POWER ON CIRCUIT 502 (


COMMENTS:
GY), THEN REPLACE THE LCM AND RETEST THE SYSTEM. MOST OF OUR REPORTS H


COMMENTS:
AVE BEEN RESOLVED BY REPLACEMENT OF THE LIGHTING CONTROL MODULE. IF YO


COMMENTS:
U HAVE ANY QUESTIONS PLEASE GIVE US A CALL AT THE HOTLINE.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: LOSS OF HEADLAMPS,DRIVIN


COMMENTS:
G DOWN THE ROAD,INTERMITTANT.LOOKING FOR HEADLAMP WIRING SCHEMATIC ,WI


COMMENTS:
TH OUT AUTOLAMP,NO DRLDIAGNOSTICS ALREADY COMPLETED: NONEPARTS REPLACE


COMMENTS:
D: LCMTECHNICIAN QUESTION: WANT SCHEMATIC FOR HEADLAMPSFORM QUESTION:


COMMENTS:
WER: YESFORM QUESTION:WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL D


COMMENTS:
ATA:  DEALER CALLED SEEKING HEADLAMP SCHEMATICS & KNOWN ISSUES. THE LC


COMMENTS:
FOR THE WIRING SCHEMATICS USE THE AUTO LAMP SCHEMATICS. THE WIRING IS


COMMENTS:
ION SWITCH WHICH TESTED OK. LOSING POWER FROM C2145B PIN16 AT THE LIGH


COMMENTS:
TING CONTROL MODULEPARTS REPLACED: BOTH HEADLIGHT BULBSTECHNICIAN QUES


COMMENTS:
TION: WHERE TO GO FROM HERE. POSSIBLE FAULTY LCM?FORM QUESTION: IS THE


COMMENTS:
OFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:


COMMENTS:
-HEADLAMPS TURN ON AND OFF BY THEMSELVES NO MATTER IF THERE ON OR IN T


COMMENTS:
HE AUTOLAMP MODE-REPLACED THE BULBS TO ENSURE THE CORRECT ONES WERE IN


COMMENTS:
-PAST REPORTS INDICATED THAT THIS CONCERN, HEADLAMPS GOING ON AND OFF


COMMENTS:
BY THEMSELVES, WAS RESOLVED BY REPLACING THE LCM-LOAD TEST POWERS AND


COMMENTS:
GROUNDS TO THE LCM-CHECK FOR PROPER PIN FITS USING FLEX PROBES INSERTE


COMMENTS:
D INTO THE PIN FACE, CHECKING PIN TENSION-IF ALL CIRCUITS ANDPIN FITS


COMMENTS:
N AND NO CODES. TECH CAN TAP ON LCM AND CONCERN GOES AWAY.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS GO OUT AFTER USING LEFT TURNSIGNAL


COMMENTS:
FOR SEVERAL MINUTES DIAGNOSTICS: SELF TEST LCM SYSTEM PASS TECH QUESTI


COMMENTS:
ON: HEADLIGHTS GO OUT THEN WILL COME BACK ON,ANY KNOWNS


COMMENTS:
GOOD MORNING RICK. CHECK FOR AFTERMARKET DEVICES INTERFERING WITH LCM.


COMMENTS:
THERE ARE SIMILAR HOTLINE REPORTS OF LCM CONCERN. REPLACE LIGHTING CO


COMMENTS:
NTROL MODULE & EVALUATE. FEEL FREE TO CONTACT HOTLINE AS NEEDEDPLEASE


COMMENTS:
REFER TO WIRING DIAGRAM, SECTION 58-1 TO ASSIST DIAGNOSING THIS CONDIT


COMMENTS:
THE LCM IS NOT SENDING POWER OUT FOR THE HEADLAMPS WHILE THE CONCERN I


COMMENTS:
*WHILE THE CONCERN IS PRESENT ENSURE THE LCM IS GETTING THE PROPER INP


COMMENTS:
UT FROM THE MAIN LIGHT SWITCH.*IF GOOD LOAD TEST POWERS AND GROUNDS TO


COMMENTS:
THE LCM.*IF GOOD REPLACE THE LCM AND RETEST.


COMMENTS:
TECH COMMENTS: HEADLIGHTS WOULD GO OUT WHEN LEFT TURN SIGNAL HAD BEEN


COMMENTS:
ON FOR SEVERAL MINUTES. REPLACED LCM HEADLIGHTS WORKED FINE AFTER REPA


COMMENTS:
WEB FORM DATA - CONCERN: CUSTMOER STATES THE HEADLAMPS WILL GO OFF AT


COMMENTS:
TIMES WHEN ON. WILL ONLY WORK IF YOU USE THE FLASH TO PASS MODE ON THE


COMMENTS:
MULTIFUNCTION SWITCH DIAGNOSTICS: KOEO, KOER, CMDT'S TECH QUESTION: AN


COMMENTS:
Y KNOWN CONCERNS ON THIS PROBLEM COULD I BE LOOKING AT A LCM GOING FAU


COMMENTS:
ROBERTO,THERE ARE PAST REPORTS IN OUR DATABASE THAT INDICATE SIMILARCO


COMMENTS:
NDITIONS RESOLVED BY REPLACEMENT OF THE LCM. PLEASE CONTACT THE TECHNI


COMMENTS:
CAL HOTLINE BY TELEPHONE IF YOU WISH TO REVIEW THIS IN MORE DETAIL. US


COMMENTS:
THE CONCERN IS THE HEADLAMPS INOPERATIVE INTERMITTENT. DEALER SEEKING


COMMENTS:
FOR THE CONCERN MAKE SURE THE VEHICLE HAS THE CORRECT HEADLAMP BULBS I


COMMENTS:
NSTALLED. LOAD TEST THE LCM POWER & GROUND CKTS AND REPALCE THE LCM PE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: -HEADLAMPS WILL INTERMIT


COMMENTS:
TENTLY TURN OFF ON POLICE OFFICER WHILE DRIVING- ONLY LOW BEAMS ARE IN


COMMENTS:
OP-HIGH BEAMS CAN BE ACTIVATED USING MULTIFUNCTIONS SWITCHWHEN CONCERN


COMMENTS:
OCCURSDIAGNOSTICS ALREADY COMPLETED: -PERFORMED SHOP MANUAL ELECTRICA


COMMENTS:
L PINPOINT DIAGNOSTICS FOR REOCCURING HARDFAULT DTC: B2498; PINPOINT T


COMMENTS:
ESTS FOUND NO CIRCUIT OPENS, SHORTS, ETC...LED TO LIGHTING CONTROL MOD


COMMENTS:
ULE RELACEMENT...NOT SURE THAT SOME POLICE MODIFICATION IS NOT TO BLAM


COMMENTS:
E...HAS EXTENSIVE MODIFICATIONS AND ELETRICAL SPLICES....PARTS REPLACE


COMMENTS:
D: NO PARTS REPLACED YETTECHNICIAN QUESTION: -WHERE CAN I FIND THE DET


COMMENTS:
AILED DESCRIPTION OF WHAT WILL SET DTC B2498...LISTED AS MULTIPLE INPU


COMMENTS:
T SIGNALS... LCM IS NOT CHEAP AND DON'T HAVE A KNOWN GOOD PART TO A-B-


COMMENTS:
A EXCHANGE/TEST.....FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TE


COMMENTS:
ST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPO


COMMENTS:
INT TEST FOLLOWED? ANSWER: CALL DATA:  - SEEKING KNOWN CONCERNS FOR HE


COMMENTS:
ADLAMPS CUTTING OUT, THE POLICE REPAIR FACILITY THINKS IT MAY A MODULE


COMMENTS:
PROBLEM- CHECK ALL PINFITS AT THE LCM AND MFS AND ALL TEST GOOD


COMMENTS:
- INSPECT FOR POLICE EQUIPMENT SPLICED INTO THE LOW BEAM CIRCUITS AND


COMMENTS:
IF NOT PRESENT REPLACE THE LCM- PAST REPORTS INDICATE THIS AS RESOLVIN


COMMENTS:
N REPORTS NO CODES. TECH REPORTS WHEN TAPING ON LCM HEADLAMPS WILL FLA


COMMENTS:
SH ON AND OFF. TECH VERIFIED HARNESS CONNECTORS AT LCM REPORTSNO CONCE


COMMENTS:
RNS. TECH PERFORMED WIGGLE TEST REPORTS HEADLAMPS STAY INOP TILL HE TA


COMMENTS:
PS ON LCM. TECH IS SEEKING APPROVAL TO REPLACE THE LCM PER CONCERN.


COMMENTS:
GAVE TECH APPROVAL CODE P03TR TO REPLACE THE LCM PER HEADLAMPS INOP AT


COMMENTS:
CUSTOMER STATES THAT HEAD LAMPS ARE INOP. TECH VERIFIED CONCERN AND CO


COMMENTS:
DE B1472. TECH VEIRFIED HARNESS AND RELAYS AND IS SEEKING TO REPLACELC


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LAMPS GO OFF INT WH


COMMENTS:
ILE DRIVINGDIAGNOSTICS ALREADY COMPLETED: PERFORMED SYSTEMS TEST NO CO


COMMENTS:
DES (LCM)NO CLEAR HEADLAMP DIAGRAM IN EVTM POLICE CAR WITHOUTAUTOLAMPP


COMMENTS:
ARTS REPLACED: NONETECHNICIAN QUESTION: WHERE TO STARTFORM QUESTION: I


COMMENTS:
S THERE AN APPROPRIATE PINPOINT TEST IN THE WSMFOR THIS CONCERN? ANSWE


COMMENTS:
R: NOFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: CALL DATA:


COMMENTS:
TECH STATES HE HAS A INTERMITTENT HEADLAMPS THAT ARE GOING OUT. HE H


COMMENTS:
AS VERIFIED THE CONCERN. LOOKING FORANY KNOWNS.


COMMENTS:
*TECH TO CHECK LCM POWERS AND GROUNDS. *PIN FITS AND IF ALL OK SUSPECT


COMMENTS:
TECH COMMENTS: REPLACED LCM VEHICLE HAS NOT RETURNED


COMMENTS:
WEB FORM DATA - CONCERN: HEADLITES TURN OFF INTERM. WHEN DRIVING. DIAG


COMMENTS:
NOSTICS: CHECK FUSES TECH QUESTION: COULD THIS BE A LIGHTING CONTROLL


COMMENTS:
HI ERIC, THE CAUSE COULD BE THE CONTROL MODULE OR THE GEM. PLEASE CALL


COMMENTS:
WITH YOUR TESTS RESULTS AND IF IT WAS VERIFIED TO FURTHER ASSIST YOU.


COMMENTS:
CUSTOMER STATES THAT AUTOLAMPS COME ON ALL THE TIME. TECH VERIFIED CON


COMMENTS:
CERN AND NO CODES. TECH IS SEEKING TO RPELACE LCM. GAVE APPROVAL CODE


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS ARE INOP AT TIMES. TECH IS SEEKING TO R


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS INOP INTDIAGNO


COMMENTS:
STICS ALREADY COMPLETED: COULD NOT DUPPARTS REPLACED: NUNTECHNICIAN QU


COMMENTS:
ESTION: ANY KNOWNSFORM QUESTION: WERE YOU ABLE TO VERIFY THE CONCERN?


COMMENTS:
ANSWER: FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WS


COMMENTS:
M FOR THIS CONCERN? ANSWER: FORM QUESTION: WAS THE PINPOINT TEST FOLLO


COMMENTS:
WED? ANSWER: CALL DATA:  HAVE NOT BEEN ABLE TO DUPLICATE AS OF YET.


COMMENTS:
*WHILE THE CONCERN IS PRESENT CHECK FUNCTIONALLITY OF HIGH BEAMS, LOW


COMMENTS:
BEAMS, AND FLASH TO PASS. *IF FLASH TO PASS WORKS BUT BOTH HIGH AND LO


COMMENTS:
W BEAMS INOP EITHER POWER IS NOT BEING SENT BY THE LCM OR THE POWER IS


COMMENTS:
BEING LOST IN CIRCUIT 502.*IF FLASH TO PASS AND HIGH BEAMS FUNCTION W


COMMENTS:
ITH LOW BEAMS INOP LIKELY CAUSE IS A MULTIFUNCTION SWITCH.*IF ALL ARE


COMMENTS:
INOP WIG WAG MODULE OR GROUND 102 ARE THE MOST LIKELY CAUSES.


COMMENTS:
- HEADLAMP ISSUE WAS RESOLVED WITH LCM REPLACEMENT- NOW THE DARK MODE


COMMENTS:
- REFER TO SSM 17470 AND VERIFY PIN 7 C2145C HAS A GROUND IF NOT PRESE


COMMENTS:
NT ADD A GROUND THEN DISCONNECT AND RECONNECT THE BATTERY


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HAS NO HEADLIGHTS AND NO


COMMENTS:
TURN SIGNALS.DIAGNOSTICS ALREADY COMPLETED: TEST FOR POWER TO LCM DIC


COMMENTS:
ONNECT (C2145B), WHEN RECONNECTING ALL OF THE LIGHTS WORK.TEST DROVE T


COMMENTS:
HEY WORKED AT 79,755. THEY BROUGHT CAR BACK AT 80,033 NOT WORKING, RED


COMMENTS:
ISCONNECT (C2145B) AND CONNECTED THEY WORK.PARTS REPLACED: LCMTECHNICI


COMMENTS:
AN QUESTION: ANY OTHER IDEAS.FORM QUESTION: IS THERE AN APPROPRIATE PI


COMMENTS:
NPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: YESFORM QUESTION: WAS


COMMENTS:
THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  TECH STATES HE HAS


COMMENTS:
THE HEAD LIGHTS NOT WORKING ALONG WITH THE TURN SIGNALS AND HE UNPLUG


COMMENTS:
S THE LCM CONNECTOR 2145A AND PLUGS IT BACK UP AND IT WORKS FINE.


COMMENTS:
*TECH TO LOAD TEST ALL THE LCM POWERS AND GROUNDS. *CHECK PIN FITS WIT


COMMENTS:
H FLEX PROBES. *USE XG-12 TO LUBE THE PINS. *RETEST.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS INTMITTLY GO


COMMENTS:
OFFDIAGNOSTICS ALREADY COMPLETED: CK LCM DTCPARTS REPLACED: NONETECHNI


COMMENTS:
CIAN QUESTION: WITHOUT CLEARING LCM DTC B2498 COMES UP AS A CLEARED DT


COMMENTS:
C WHAT WILL CAUSE THIK AND WHERE DO I GO?FORM QUESTION: IS THERE AN AP


COMMENTS:
PROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QU


COMMENTS:
ESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  TECH STA


COMMENTS:
TES HE HAS A REPORT OF THE HEAD LIGHTS GOINGOUT INTERMITTENTLY. HE HAS


COMMENTS:
A CLEARED CODE B2498 IN THE LCM. HE HAS NOTCLEARED ANY CODES AND HAS


COMMENTS:
NOT BEEN IN BEFORE. HE CAN NOT VERIFY THIS CONCERN.


COMMENTS:
*TECH TO CHECK POWERS AND GROUND PIN FITS WITH FLEX PROBES. *LOAD TEST


COMMENTS:
TECH COMMENTS: CK POWERS &GRDS. REPLACED LCM


COMMENTS:
N REPORTS NO CODES. TECH PERFORMED PINPOINT TEST C-C-10 FROM THEWORKSH


COMMENTS:
OP MANUAL TECH REPORTS NO CONCERNS WITH LCM HARNESS OR CONNECTORS. TEC


COMMENTS:
H INSTALLED A KNOWN GOOD LCM REPORTS NO CONCERNS. TECH REINSTALLED VEH


COMMENTS:
ICLES LCM REPORTS SAME CONCERN. TECH IS SEEKING APPROVAL TO REPLACE TH


COMMENTS:
REVIEWED. GAVE ETCH APPROVAL CODE P03WR TO REPLACE THE LCM PER HEADELA


COMMENTS:
COMPLAINT OF LIGHTS INO LOW BEAM HIGH BEAM FUNCTION B1342 SET IN LCM A


COMMENTS:
LL POWER AND GROUNDS TO MODULE CHECKED GOOD TESTING FINDS NO OUTPUT TO


COMMENTS:
AUTHORIZED REPLACEMENT OF LCM PER TESTING PERFORMED P809K


COMMENTS:
CUST REPORTS HEADLAMPS BECOME INOP AT TIMES. TECH VERIFIED CONCERN REP


COMMENTS:
ORTS CODE B-1342 TECH VERIFIED HARNESS CONNECTORS REPORTS NO CONCERNS.


COMMENTS:
TECH SEEKING APPROVAL TO REPLACE THE LCM PER CONCERN.


COMMENTS:
GAVE TECH APPROVAL CODE P03ET TO REPLACE THE LCM PER HEADLAMPS INOP AT


COMMENTS:
N REPORTS NO CODES. TECH PERFORMED PINPOINT TESTS A-1 A-5 A-9 TECH REP


COMMENTS:
ORTS NO HARNESS CONNECTOR CONCERNS. TECH REPORTS WHEN HE TAPS ON THE L


COMMENTS:
CM HEADLAMS WILL FLICKER ON AND OFF. TECH REPORTS NO CONNECTION CONCER


COMMENTS:
GAVE TECH APPROVAL CODE P03M2 TO REPLACE THE LCM PER CONCERN.


COMMENTS:
CUST REPORTS HEADLAMPS FLICKER THEN BECOME INOP. TECH VERIFIED CONCERN


COMMENTS:
REPORTS NO CODES. TECH REPORTS ERRATIC SIGNAL FROM PIN 16, AT LCM TECH


COMMENTS:
IS SEEKING APPROVAL TO REPLACE THE LCM PER CONCERN.


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03UZ TO REPLACE THE LCM PER CONCERN


COMMENTS:
HEADLAMPS ERRATIC TAPS ON MODULE LIGHTS OCME BACK ON CALLING FOR APPRO


COMMENTS:
CUST REPORTS HEADLAMPS FLICKER AT TIMES. TECH VERIFIED COCNERN REPORTS


COMMENTS:
NO CODES. TECH VERIFIED HARNESS CONNECTORS AT LCM REPORTS NO CONCERNS.


COMMENTS:
TECH ALSO VERIFIED HEADLAMP CIRCUIT. TECH IS SEEKING APPROVAL TO REPLA


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P03DW TO REPLACE THE LCM PER HEADLAM


COMMENTS:
WEB FORM DATA - CONCERN: HEAD LITES CUT OUT B1792 THE ONLY CODE DIAGNO


COMMENTS:
STICS: PPT UNDER SYMPTOM CHART ALLPASS TECH QUESTION: DO THEY STILL HA


COMMENTS:
BARRY, LCMS ARE STILL SHOWING THIS CONCERN. CHECK POWERS AND GROUNDS T


COMMENTS:
O THE LCM. SINCE MOST POLICE VEHICLES DO NOT COME WITH AUTOLAMPS, RECO


COMMENTS:
MMEND REPLACING LCM IF THE POWER AND GROUNDS ARE GOOD.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS WILL FLASH AT


COMMENTS:
TIMES WHEN VEHICLE TURNED OFF, LIGHTS LOW LIKEDAY TIME RUNING LIGHTS,


COMMENTS:
STAY ON, FLASH ETC, NO RUNNING LAMPSNOT EQUIPED WITH DRL OR AUTO LAMP


COMMENTS:
S, IS POLICE CRUISERDIAGNOSTICS ALREADY COMPLETED: REPLACE LIGHT CONTR


COMMENTS:
OL MODULE, HEADLIGHT SWITCHPARTS REPLACED: HAVE YOU SEEN THIS OR WHERE


COMMENTS:
TO, WORKING OK TODAYTECHNICIAN QUESTION: IS THIS A KNOWN ISSUE, COULD


COMMENTS:
NOT FIND A DRL MODULE ETCFORM QUESTION: IS THERE AN APPROPRIATE PINPO


COMMENTS:
INT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE


COMMENTS:
PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  - HEADLAMPS COMING ON


COMMENTS:
DIM LIKE IT IS EQUIPPED WITH DRL'S- CAN TURN HEADLAMPS ON WHEN SYMPTOM


COMMENTS:
WAS PRESENT AND GOT BRIGHTER - NOFAULTS FOR HEADLAMPS IN THE LCM, LCM


COMMENTS:
- PER VEHICLE CONTENT THIS UNIT WAS ORDERED AS A BASE POLICE INTERCEPT


COMMENTS:
OR- INSPECT FOR AFTER PRODUCTION WIRING BEING SPLICED INTO THE LOW BEA


COMMENTS:
M CIRCUIT- INSPECT THE WIRING ALONG THE FRONT CORE SUPPORT/BUMPER SUPP


COMMENTS:
ORTS, AND BY THE PUSH BAR BARS MOUNTS- INSPECT ALONG BOTH INNER FENDER


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS GO OFF GOINGDO


COMMENTS:
WN THE ROAD AND RIGHT TURN SIGNAL FAST FLASHINGDIAGNOSTICS ALREADYCOMP


COMMENTS:
LETED: PULL LCM CODES AND MONITER PIDS DUPLICATEDPARTS REPLACED:NONETE


COMMENTS:
CHNICIAN QUESTION: ANY KNOWN OTHER CONCERNS SIMILARFORM QUESTION: IS T


COMMENTS:
HERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER:


COMMENTS:
YESFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA


COMMENTS:
:  -THE HEADLAMPS TURN OFF WHILE DRIVING-THE FLASH TO PASS FUNCTION IS


COMMENTS:
OPERATIVE WHEN THE HEADLAMPS ARE INOP-ALSOTHE RIGHT TURN SIGNAL BLINK


COMMENTS:
S FAST-PULLED CODES AND HAD A B2498 PRESENT IN THE CLEARED CODES SECTI


COMMENTS:
-REPLACE THE LCM AND BOTH HEADLAMP BULBS AND RETEST-CHECK ALL THE RIGH


COMMENTS:
T HAND TURN SIGNAL BULBS, CLEAN BULB SOCKETS AND REPLACE AS NECESSARY


COMMENTS:
TECH COMMENTS: REPLACED LCM AND FRT BULBS


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: ON ACCELL WITH OR WITHOU


COMMENTS:
T HEAD LIGHTS ON RELAY CLICK AND HEAD LIGHT WILL GO OFF IF ON DIAGNOST


COMMENTS:
ICS ALREADY COMPLETED: SWAPED WITH ANOTHER CAR LIGHT SWICH LCM MULTI F


COMMENTS:
UNCTION SWICH UN HOOKED ALL POLICE RADIOES DISABLED ALT. SWICHED DIMME


COMMENTS:
R SWICH ONE BATTERY CABLE BAD NOT MAKING GOOD CONTACT REPLACED IT PART


COMMENTS:
S REPLACED: LCM ON PREVIOUS REPAIR FOR DIFFRENT CONSERN TECHNICIAN QUE


COMMENTS:
STION: NEED HELP ELIMATING SOME MORE TO FIND THE CAUSEFORM QUESTION: I


COMMENTS:
S THERE AN APPROPRIATE PINPOINT TEST IN THEWSM FOR THIS CONCERN? ANSWE


COMMENTS:
*DLR HAS VERIFIED THE CONCERN.*DLRHAS DISCONNECTED ALL POLICE EQUIPMEN


COMMENTS:
T WITH NO CHANGE. *NO CODES. *CONCERN ONLY OCCURS UNDER ACCELLERATION.


COMMENTS:
*ADVISED DLR NO KNOWNS.*REVIEWED PAST REPORTS.*RECOMMEND DLR VERIFY AL


COMMENTS:
L LCM POWERS, GROUNDS AND ALL CONNECTIONS.*VERIFY LCM HEADLAMP SWITCH


COMMENTS:
INPUT PID.*CHECK FOR HARNESS CHAFFING, PULLED PINS.


COMMENTS:
CONCERN: HEADLAMPS WILL GO OUT VERY INTERMITTENTLY, PARKING LAMPS & IN


COMMENTS:
ST CLUSTER LAMPS REMAIN ON. CAN SWITCH FROM AUTOLAMP POSITION TO REGUL


COMMENTS:
AR HEADLAMP POSITION BUT WILL NO WORK ON EITHER ONE THEN MAY COMEBACK


COMMENTS:
ON AT RANDOM. DTC1: NONE DIAGNOSTICS PERFORMED: CHECKED OASIS, TESTED


COMMENTS:
FOR DTCS BUT FOUND NONE, TRIED WIGGLE & TAP TESTING LCM & HEADLAMP SWI


COMMENTS:
TCHPARTS REPLACED: NONEIS THERE AN APPROPRIATE PINPOINT TEST IN THE WS


COMMENTS:
M FOR THIS CONCERN? : NOWAS THE PINPOINT TEST FOLLOWED?:   INITIAL QUE


COMMENTS:
STION:ANY KNOWN CAUSES FOR THIS VERY INTERMITTENT CONCERN? *HEADLIGHTS


COMMENTS:
WILL CUT OUT AT TIMES WHILE DRIVING.*HAVE VERIFIED THIS CONCERN AFTER


COMMENTS:
DRIVING THE VEHICLE FOR OVER THAN 45 MINUTES.*NO LCM CODES.


COMMENTS:
REPORT #: 7BWCE005 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLA


COMMENTS:
CED THE LCM.REPORT #: 7AXDN009 REPLACE ELECTONIC MODULE (GEM) REPORT #


COMMENTS:
: 7ABG7002 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMR


COMMENTS:
EPORT #: 6JMCS008 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLAC


COMMENTS:
ED THE LCM*RICH, THERE HAVE BEEN PAST REPORTS WITH THIS CONCERN WHERE


COMMENTS:
THE LCM HAS BEEN REPLACED.*SUSPECT THE LCM.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS GOES OFF WHILE DRIVEING ON AUTOLAMP


COMMENTS:
AT NIGHT,PARKING LAMP STAYS ON DIAGNOSTICS: RAN SYM TEST TECH QUESTION


COMMENTS:
DANNY, BASED ON THE INFORMATION PROVIDED AND REPORTS TO THE HOTLINE. I


COMMENTS:
WOULD SUGGEST REPLACING THE LCM AND RETEST. THE SERVICE PART IS REVISE


COMMENTS:
WEB FORM DATA - CONCERN: AFTER RUNNING 4 TO 5 HOURS HEAD LAMPS QUIT DI


COMMENTS:
AGNOSTICS: CK SWITCH AND LAMP CONNECTIONS TECH QUESTION: ANY IDEAS


COMMENTS:
- LARRY, SUSPECT A LCM CONCERN. - PLEASE REFER TO SSM 16698 FOR ADDITI


COMMENTS:
ONAL INFORMATION. - VERIFY THE CORRECT HEADLAMP BULBS ARE BEING USED A


COMMENTS:
ND NO OVERCHARGE CONCERN IS PRESENT. - IF NECESSARY CONTACT THE HOTLIN


COMMENTS:
E USING CONTACTID 416412997 SSM 16698 03 CVIC,GMARQ-ERRATIC HEADLAMPS/


COMMENTS:
WEB FORM DATA - CONCERN: CUST STATES HEADLAMPS WITH COME ON AND GO OUT


COMMENTS:
AFTER 2-3 MINS. SOME TIMES HEAR CLICK FROM DASH. HOLD MUTILY SWITCH FO


COMMENTS:
R THEM TO COME BACK ON AND THEN WOULD COME BACK ON 5-10 MINS LATER. DI


COMMENTS:
AGNOSTICS: CHECK WIRING TO MUITY FUCNTION SWITCH. CHECK FUSES. RAN COD


COMMENTS:
ES ON LCM. NO CODES TECH QUESTION: I WENT THREW PINPOINT TEST. I JUMPE


COMMENTS:
D 221 (OG/WH), HARNESS SIDE AND THE LCM C2145B PIN 16, CIRCUIT 502 (GY


COMMENTS:
), HARNESS SIDE. IT CAME ON. THAT WOULD MEAN TO REPLACE MODULE.WHAT CO


COMMENTS:
ULD CAUSE THAT MODULE TO GO BAD. ALSO WILL THE MODULE FIX IT? THE FLAS


COMMENTS:
H TO PASS WORKS. SHOULD I REPLACE THE MODULE? AND WILL THAT FIX IT.


COMMENTS:
ANTHONY,THE TESTING YOU HAVE PERFORMED WOULD LEAD IN THE DIRECTION OF


COMMENTS:
MODULE REPLACEMENT. TO CONFIRM MODULE AS FAULT I WOULD SUGGEST TO PERF


COMMENTS:
ORM THE FOLLOWING TESTING WHILE THE CONCERN IS PRESENT. CHECK FOR PROP


COMMENTS:
ER INPUT TO THE LCM FROM THE MAIN LIGHT SWITCH, VOLTAGE DROP TEST POWE


COMMENTS:
RS AND GROUNDS TO THE LCM, AND CHECK FOR VOLTAGE OUTPUT FROM PIN 16 CO


COMMENTS:
NNECTOR 2145B. IF THE VOLTAGE DROP AND INPUT TEST GOOD WITH NO OUTPUT


COMMENTS:
REPLACE THE MODULE. THE LCM IS THE MOST COMMON CAUSE OF LIGHTING CONCE


COMMENTS:
WEB FORM DATA - CONCERN: HEAD LIGHTS GO OFF DRIVING CUST HAS TO JIGGLE


COMMENTS:
SWITCHES OR HIT BUMPS TO START WORKING AGAGIN DIAGNOSTICS: UNABLE TO D


COMMENTS:
UPLICAET AT THIS TIME,PERFORMED BCE DIAG, CODE B2498 IN LCM FOR HEADLA


COMMENTS:
MP SWITCH MULTIPLE INPUTS TECH QUESTION: ANY KNOWNS FOR THIS CONCERN


COMMENTS:
HI MATTHEW. ENSURE GOOD CIRCUIT INTEGRITY @ CIRCUITS 220,165,1032, &


COMMENTS:
1033. ENSURE CONCERN IS NOT INDUCED BY AFTERMARKET EQUIPMENT. IF ALL O


COMMENTS:
K, REPLACE LIGHTING CONTROL MODULE AS PER SIMILAR HOTLINE REPORT. FEEL


COMMENTS:
FREE TO CONTACT HOTLINE AS NEEDED.  PLEASE REFER TO WIRING DIAGRAM, S


COMMENTS:
ECTION 58-2 TO ASSIST DIAGNOSING THIS CONDITION.REPORT #: 7LDAK040 REP


COMMENTS:
LACE ELECTONIC MODULE (GEM) REPORT#: 7KFBE006 REPLACE ELECTONIC MODULE


COMMENTS:
TECH COMMENTS: REPLACED LIGHTING CONTROL MODULE AND LIGHTS OPERATING P


COMMENTS:
WEB FORM DATA - CONCERN: LOW BEAMS GO OFF AT TIMES DIAGNOSTICS: RAN CA


COMMENTS:
R 3 HOURS AND ROADTESTED 10 MILES LIGHTS NEVER WENT OFF TECH QUESTION:


COMMENTS:
RAYMOND, THERE ARE NO DTCS SUGGESTING KNOWN CONCERNS. PLEASE VERIFY AN


COMMENTS:
Y AND ALL DTCS AND CONTACT THE TECHNICAL HOTLINE TO REVIEW THIS CONCER


COMMENTS:
HAS VEHICLE IN AND HAS LOW BEAMS THAT CUT OFF WHILE DRIVING AND THIS W


COMMENTS:
ILL HAPPEN AND HAS TO SWITCH TO HIGH BEAMS


COMMENTS:
ATTEMPT TO DUPLICATE CONCERN AND CHECK FOR POWER ON CIRCUIT 502 AT LCM


COMMENTS:
-THE POLICE OFFICER THAT DRIVES THIS UNIT STATED THAT INTERMITTENTLY A


COMMENTS:
ND USUALLY WHILE PARKED THE HEADLAMPS WILL FLICKER OFF AND ON SEVERALT


COMMENTS:
IMES AND HE HEARS A CLICKING NOISE AT THE SAME TIME.-I HAVE NOT BEEN A


COMMENTS:
BLE TO VERIFY THE CONCERN YET, AND HAVE NOT YET CHECKED FOR DTC'S.-THE


COMMENTS:
MULTI-FUNCTION SWITCH AND HEADLAMP SWITCH HAVE BOTH BEEN REPLACED TO


COMMENTS:
-RANDY, PLEASE LOAD AND WIGGLE TEST ALL LCM POWER & GROUNDS AND REPAIR


COMMENTS:
AS NEEDED.-IF THE LCM POWERS & GROUNDS ARE OK, WHEN THE CONCERN IS PRE


COMMENTS:
SENT CHECK THE HEADLAMP SWITCH INPUT PID IN THE LCM TO CONFIRM THEYARE


COMMENTS:
BEING COMMANDED ON, IF OK THEN CHECK FOR POWER COMING OUT OF THE LCM


COMMENTS:
ON CIRCUIT 502 GY AT THE LCM C2145C PIN 16, IF NOT PRESENT REPLACETHE


COMMENTS:
LCM AND RE-TEST.REPORT #: 6I1ET004 REPLACE CONTROL TECH COMMENTS: REPL


COMMENTS:
ACED LIGHTING CONTROL MODULETECH/C 10/09/2006 03:26PM SURVEY ENTRY MSS


COMMENTS:
- FCSD - TECH SVC HOTLINE TECH COMMENTS: REPLACED LIGHTING CONTROL MO


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS SHUT OFF WHIL


COMMENTS:
E DRIVING.DIAGNOSTICS ALREADY COMPLETED: IDS ,TRIED TO VERIFY WITH NO


COMMENTS:
SUCCESS.PARTS REPLACED: HEADLIGHT SWITCHTECHNICIAN QUESTION: ANY IDEAL


COMMENTS:
SFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR T


COMMENTS:
HIS CONCERN? ANSWER: YESFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED?


COMMENTS:
REPORT #: 7GLBX011 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: LCMRE


COMMENTS:
*HEADLIGHTS GO OUT WHILE DRIVING.*CANNOT DUPLICATE THE CONCERN.*FOUND


COMMENTS:
CODE B1792 IN THE LCM.*ED, TRY TO DUPLICATE THE CONCERN.*THE CODE B179


COMMENTS:
2 IN THE LCM WILL BE PRESENT WHEN THE VEHICLE HAS NO AUTO LAMPS.*ADVIS


COMMENTS:
ED OF PAST REPORTS WITH THE SAME CONCERN WHERE THE LCM WAS REPLACED TO


COMMENTS:
WEB FORM DATA - CONCERN: AFTER 3 TO 4 HOURS OF DRIVING USALLY ON LOW B


COMMENTS:
EAMS, THE HEAD LIGHTS GO OUT, WE HAVE NOT BEEN ABLE TO DUPLICATE THISC


COMMENTS:
ONCERN, WE HAVE STARTED THE CAR UP AND LEFT IT RUN 4 HOURS WITH THE LI


COMMENTS:
GHTS ON, AND INSTALLED A MIRROR ON THE BRUSH GAURD TO WATCH THE LIGHTS


COMMENTS:
, DROVE IT FOR AN HOUR AND A HALF, AND LIGHTS DID NOT GO OUT. CUSTOMER


COMMENTS:
STATES WHEN THE THE HEADLIGHTS GO OUT, PARKING LIGHTS STAY ON,DASH LI


COMMENTS:
GHTS STAY ON, AND MADES CLICKING NOISE UNDER THE DASH, DIAGNOSTICS: PR


COMMENTS:
EFORM PIN POINT TEST, REPLACED MULTIFUCTION SWITCH, REDO PINPOINT TEST


COMMENTS:
AND REPLACED HEADLIGHT SWITCH, REDO PINPOINT TEST AND NO PROBLEM FOUN


COMMENTS:
D. TECH QUESTION: HAVE YOU SEEN THIS OR KNOW WHAT ELSE WE CAN CHECK TO


COMMENTS:
HI DARRELL. CHECK FOR ANY MODIFICATIONS TO VEHICLE INDUCING CONCERN.IF


COMMENTS:
NO PROBLEM FOUND. CHECK FOR POSSIBLE LIGHTING CONTROL MODULE CONCERN.


COMMENTS:
THERE ARE SOMEWHAT SIMILAR REPORTS OF LCM CONCERN.  FEELFREE TO CONT


COMMENTS:
ACT THE TECHNICAL HOTLINE TO REVIEW THIS CONCERN AS NEEDED. USE CONTAC


COMMENTS:
TID 102481849 REPORT #: 7C3CR006 REPLACE ELECTONIC MODULE (GEM) REPORT


COMMENTS:
#: 7KFBE006 REPLACE ELECTONIC MODULE (GEM)


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHT DO NOT COME ON HAVE TO HOLD HIGH BE


COMMENTS:
AM SWITCH ON TO MAKE LIGHTS WORK THIS IS A POLICE CAR WITH EVERY THING


COMMENTS:
DIAGNOSTICS: I TRIED TO CONFIRM CONCERN BUT CANNOT I TALKED TO OFFICE


COMMENTS:
R HE SAID IT IS INTERMITANT TECH QUESTION: IS THERE ANYTHING I NEED TO


COMMENTS:
LOOK AT THE HEADLIGHT SW CONNECTOR LOOKS OK BUT WHEN I UNPLUGED CONNE


COMMENTS:
CTOR THE HEADLIGHTS CAME ON I DON'T REMEMBER THIS HAPPENING ON ANY OTH


COMMENTS:
ER VEHICLES IS THIS NORMAL ON THIS MODULE OR DO I HAVE A GROUND PROBLE


COMMENTS:
IT IS NORMAL FOR THE HEAD LIGHT TO COME ON WHEN DISCONNECTING THE HEAD


COMMENTS:
LIGHT SWITCH. THIS IS A DEFAULT STATEGY WHEN THE HEAD LIGHT SWITCH GET


COMMENTS:
S DISCONNECTED. VOLTAGE DROP G102. IF FURTHER ASSISTANCE IS NEEDED PLE


COMMENTS:
ASE CONTACT THE TECHNICAL HOTLINE BY PHONE.


COMMENTS:
-THE HEADLIGHTS ARE INOP INTERMITTENTLY. WHEN THIS OCCURS THE CUSTOMER


COMMENTS:
CAN HOLD THE FLASH TO PASS AND THE HIGH BEAMS WILL WORK.


COMMENTS:
PAUL,BASED ON OUR CONVERSATION IT IS RECOMMENDED TO PERFORM A VOLTAGE


COMMENTS:
DROP TEST ON THE HEAD LAMP CIRCUITS. VERIFY THAT THERE IS NOT HIGH RES


COMMENTS:
ISTANCE CAUSING THE LCM TO STOP SENDING POWER TO THE HEADLIGHTS. ALSO


COMMENTS:
VERIFY THAT THERE ARE NOT HIGH WATTAGE REPLACEMENT HEADLIGHT BULBS INS


COMMENTS:
TALLED. IF ALL THESE CHECKS ARE OK THEN SUSPECT THELCM AS THE ROOT CAU


COMMENTS:
TECH COMMENTS: LIGHTING CONTROL MODULE DID FIX CONCERN


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: POLICE CAR AT IDLE WITH


COMMENTS:
PARKING LIGHTS ON,CAME OUT TO LEAVE AND HEADLIGHTS WOULD NOT WORKBUT W


COMMENTS:
HEN HOLDING FLASH TO PASS,HIGH BEAMS WORKED. AFTER ABOUT 5 MIN HEADLIG


COMMENTS:
HTS CAME ONDIAGNOSTICS ALREADY COMPLETED: PERFORMED SELF TEST,NO CODES


COMMENTS:
PARTS REPLACED: NONETECHNICIAN QUESTION: HAVE THERE BEEN ANY INTERM FA


COMMENTS:
ULTS WITH LIGHTING CONTROL MODULES?FORM QUESTION: IS THERE AN APPROPRI


COMMENTS:
ATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION


COMMENTS:
: WAS THE PINPOINT TEST FOLLOWED? ANSWER: CALL DATA:  HEADLIGHTS WOULD


COMMENTS:
NOT TURN ON FOR SEVERAL MINUTES. HIGHBEAMS WERE ALSO INOP. PASS TO FL


COMMENTS:
ASH AND THE PARK LIGHTS WORKED CORRECTLY.


COMMENTS:
SUGGEST YOU REPLACE THE LCM AND RE-EVALUATE THE CONCERN.


COMMENTS:
WEB FORM DATA - CONCERN: HEAD LIGHTS, DASH LIGHTS WENT OUT,TURN SIGNAL


COMMENTS:
QUIT. DIAGNOSTICS: SELF TEST LCM. NO COMUNICATION. DISCONECTED AND REC


COMMENTS:
ONECTED,ALL WORKING. TECH QUESTION: IS THERE SOME THING LOCKING UP LCM


COMMENTS:
SCOTT,IT IS POSSIBLE THE LCM IS LOCKING UP. BEFORE REPLACING MODULE,I


COMMENTS:
WOULD LOAD TEST POWER AND GROUNDS TO LCM, ENSURE CONNECTIONS AND PINFI


COMMENTS:
TS ARE GOOD TO THE LCM. IF CHECKS ARE GOOD, REPLACE LCM FOR THE CONCER


COMMENTS:
N. THERE ARE NO KNOWNS ON CONCERN, BUT IT DOES SEEM LIKE MODULE LOCKED


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS GO OUT WHEN DRIVING DIAGNOSTICS: E


COMMENTS:
EC TESTED LCM PASSED TECH QUESTION: HAVE YOU SEEN A PROBLEM LIKE THIST


COMMENTS:
ALK TO CUSTOMER HIGH BEAM WILL WORK AND IT IS NOT IN AUTO LIGHTS


COMMENTS:
BOB,THERE HAVE REPORTS FOR THIS SYMPTOM AND LCM REPLACEMENT RESOLVESTH


COMMENTS:
IS SYMPTOM. VERIFY PINFITS AT THE LCM AND MFS AND IF ALL TEST GOOD USI


COMMENTS:
NG A FLEX PROBES REPLACE THE LCM AND RETEST.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: C/S:HEADLAMPS GO OFF BY


COMMENTS:
THEMSELVES INTERMITTENTLY, FOR 15-30 SECONDS, THEN COME BACK ON. TURNI


COMMENTS:
NG OFF AUTO HEADLIGHTS TO MANUAL HEADLIGHTS MAKES NO DIFFERENCE.THERE


COMMENTS:
IS ALSO A BLOWER CONTROL CONCERNWITH THE EATC; MAY BE SSM # 19282DIAGN


COMMENTS:
OSTICS ALREADY COMPLETED: EEC TEST PASS-NO CODES CHECKED FUSES AND GRO


COMMENTS:
UNDS CHECKED CONNECTIONS AT HEADLIGHT SWITCH AND LCM.HAVE NOT VERIFIED


COMMENTS:
CONCERN YET.PARTS REPLACED: NONE YET.TECHNICIAN QUESTION: IM SUSPECTI


COMMENTS:
NG A HEAT RELATED FAILURE IN THELCM.ARE THERE ANY KNOWN CONCERNS OR PA


COMMENTS:
TTERN FAILURES? FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST I


COMMENTS:
N THE WSM FOR THIS CONCERN? ANSWER: FORM QUESTION: WAS THE PINPOINT TE


COMMENTS:
ST FOLLOWED? ANSWER: CALL DATA:  -CUSTOMER STATES THAT INTERMITTENTLY


COMMENTS:
THE HEADLAMPS WILL TURN OFF AND COME BACK ON SHORTLY AFTER-HAS NOT VER


COMMENTS:
IFIED CONCERN-THE EATC SET IN AUTO, WILL RAMP UP BLOWER MOTOR SPEED AF


COMMENTS:
TER REACHING SET TEMP AND SLOW BACK DOWN-VEHICLE HAD A MAP COVERING TH


COMMENTS:
-PAST REPORTS INDICATE THAT A CONCERN OF INTERMITTENT HEADLAMPS SHUTTI


COMMENTS:
NG OFF WERE FIXED BY A LCM-ONCE CONCERN IS DUPLICATED, LOAD TEST POWER


COMMENTS:
S AND GROUNDS TO THE LCM AND CHECK PIN FITS USING THE PROPERFLEX PROBE


COMMENTS:
INSERTED INTO THE PIN FACE AND COMPARE TENSIONS-IF PIN FITS, POWERS A


COMMENTS:
ND GROUNDS PROVE GOOD, REPLACE THE LCM AND RETEST-MONITOR YOUR IN CAR


COMMENTS:
TEMP SENSOR PID TO ENSURE PROPER SENSOR OPERATION-IF SENSOR IS READING


COMMENTS:
WEB FORM DATA - CONCERN: LOW BEAM LIGHTS DONT WORK AT TIMES DIAGNOSTIC


COMMENTS:
S: SWAPPED IN KNOWN GOOD MULTI FUNTION SWITCH CHECKED WIRINGTO HEADLIG


COMMENTS:
HT FROM MULTI FUNCTION SWITCH TECH QUESTION: IS THERE A KNOWN CONCERN


COMMENTS:
FOR THE LCM GOING BAD AT TIMES THEN WORKING AT TIMES


COMMENTS:
HI DANIEL. ENSURE CONDITION IS NOT INDUCED BY AFTERMARKET DEVICES.  IF


COMMENTS:
DUPLICATED, NOTE IF PARK LIGHTS ALSO GO OUT. SCAN FOR DTC'S IF ONLY H


COMMENTS:
EADLIGHT. THEN, POSSIBLE LIGHTING CONTROL MODULE CONCERN AS PER SIMILA


COMMENTS:
R HOTLINE REPORT.  FEEL FREE TO CONTACT HOTLINE IF ADDITIONAL ASSISTAN


COMMENTS:
TECH COMMENTS: IT WAS ONLY THE LOW BEAM LIGHTS AND ONCE LCM WAS REPLAC


COMMENTS:
WEB FORM DATA - CONCERN: CUSTOMER STATES AT TIMES WHEN DRIVING HEADLIG


COMMENTS:
HTS WILL GO OFF SOMTIMES WILL NOT COME PACK ON DIAGNOSTICS: NONE TECH


COMMENTS:
QUESTION: ANY RELAYS AOR MODULES THAT COULD CAUSE CONCERN


COMMENTS:
HI MATT. INSPECT VEHICLE FOR AFTERMARKET DEVICES POSSIBLY INDUCING CON


COMMENTS:
CERN.  SCAN LCM FOR DTC'S.  IF DUPLICATED, REPLACE THE LIGHTINGCONTROL


COMMENTS:
MODULE AS PER SIMILAR HOTLINE REPORT. FEEL FREE TO CONTACT HOTLINE IF


COMMENTS:
ADDITIONAL ASSISTANCE IS NEEDED. CONTACTID 102559850


COMMENTS:
*DLR HAS DUPLICATED THE CONCERN.*DLR STATES THE LCM WAS REPLACED WITH


COMMENTS:
A USED UNIT APPROX 4 MONTHS AGO FOR THIS CONCERN.*DLR CALLED FOR INFO.


COMMENTS:
*ADVISED DLR NO KNOWNS FOR THIS CONCERN.*REVIEWED PAST CASES AND SYSTE


COMMENTS:
M INFO.*ADVISED DLR OF MULTIPLE LCM UPDATES FOR DIFFERENT CONCERNS.*RE


COMMENTS:
COMMEND DLR CHECK FOR EXCESS AMP DRAW ON CKT 502 WHEN THIS OCCURS.*IF


COMMENTS:
OK, REPLACE THE LCM (WITH NEW) AS PER PAST REPORTS.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS TURN OFF WHILE DRIVING, DOESNT MAT


COMMENTS:
TER IF THE SWITCH IS ON AUTO OR MANUEL. CUST STATES HE HEARS A CLICKIN


COMMENTS:
G NOISE AND THE LIGHTS WILL FLICKER AND GO OUT. DIAGNOSTICS: CAN NOT D


COMMENTS:
UPLICATE LONG ENOUGH TO DIAG, THEY GO OUT AND COME RIGHT BACKON FOR ME


COMMENTS:
!! TRIED REPLACING MAIN HEADLIGHT SWITCH, CAME BACK....... TECH QUESTI


COMMENTS:
SSM 16698 03 CVIC,GMARQ-ERRATIC HEADLAMPS/AUTOLAMPS-REPLACE LCMMATTHEW


COMMENTS:
THIS VEHICLE DOES HAVE STOCK HEADLAMP BULBS AND NOT AFTERMARKET?PLEAS


COMMENTS:
E LOOK AT SSM 16698 AND REPLACE THE LCM.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS WILL NOT COME ON AT TIMES HAVE TO


COMMENTS:
HOLD IN FLASH TO PASS TO SEE DIAGNOSTICS: DIAG AND REPLACE HEADLIGHT S


COMMENTS:
WITCH STILL HAPPENS AT TIMES TECH QUESTION: I HAD IT HAPPEN ONE TIME I


COMMENTS:
THINK ITS THE LCM MODULE THATS CAUSING IT HAVE YOU HAD ANY COMPLALINT


COMMENTS:
AL,THERE ARE REPORTS WHERE THE LCM'S WERE REPLACED TO RESOLVE THIS CON


COMMENTS:
CERN. VERIFY THERE ARE NO PINFITS CONCERN FROM THE LCM HEADLAMP OUTPUT


COMMENTS:
ON PIN 16 C2145C, PINS 8 AND 12 C202C AND FOR POOR CONNECTIONS AT THE


COMMENTS:
CJB AND C1046. INSPECT AND REMOVE ANY AFTER PRODUCTION WIRING SPLICED


COMMENTS:
INTO THE HEADLAMPS CIRCUITS. IF ALL ABOVE TEST/CHECK GOOD REPLACE THE


COMMENTS:
LCM.REPORT #: 8CKA3001 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS:


COMMENTS:
REPLACED LCM.REPORT #: 8A3BA044 REPLACE ELECTONIC MODULE (GEM) TECH CO


COMMENTS:
MMENTS: REPLACED LCM AND FRT BULBSREPORT #: 7LAAQ001 REPLACE ELECTONIC


COMMENTS:
MODULE (GEM) TECH COMMENTS: CK POWERS &GRDS. REPLACED LCMREPORT #


COMMENTS:
: 7JLB5004 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACE LCMRE


COMMENTS:
PORT #: 7HNBT020 REPLACE ELECTONICMODULE (GEM) REPORT #: 7GLBX011 REPL


COMMENTS:
ACE ELECTONIC MODULE (GEM) TECH COMMENTS: LCMREPORT #: 6KTCK008 ADVISE


COMMENTS:
D SM TO CK POWER AND GROUND TOLCM AND REPLACE LCM FOR VEHICLEREPORT #:


COMMENTS:
6G5C5006 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: INSTALL NEW LI


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LIGHTS INOPDIAGNOST


COMMENTS:
ICS ALREADY COMPLETED: CHECKED ALL FUSES AND BULBSPARTS REPLACED: NONE


COMMENTS:
TECHNICIAN QUESTION: WHAT NOWFORM QUESTION: IS THERE AN APPROPRIATE PI


COMMENTS:
NPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS


COMMENTS:
THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  TECH STATES THAT THE


COMMENTS:
HEADLIGHTS ARE INOP. ANOTHER TECH WAS WORKING ON THIS VEHICLE AND HE


COMMENTS:
HAS REPLACED THE MULTIFUNCTION SWITCH. THE TECH STATEES THAT THE FLASH


COMMENTS:
TO PASS DOES WORK. TECH MONITORED THE VOLTAGE OUTPUT FROM THE LCM AND


COMMENTS:
THERE WAS NO VOLTAGE PRESENT. TECH LOAD TESTED POWER AND GROUND TO TH


COMMENTS:
E LCM AND THEYWERE GOOD. TECH ALSO VERIFIED THAT THE GROUND INPUT TO T


COMMENTS:
HE LCM IS CORRECT FROM THE MAIN LIGHT SWITCH.


COMMENTS:
KENNY,*FROM THE INFORMATION PROVIDED SUSPECT THE LCM IS AT FAULT FORTH


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS SHUT AFTER AFTER DRIVING AWHILE DI


COMMENTS:
AGNOSTICS: NO CODES, VISUAL INSPECTION OF HEADLIGHT SWITCH, CONNECTORS


COMMENTS:
AND LCM CONNECTORS ALLCHECKED OUT OK TECH QUESTION: SHOULD I FOLLOW T


COMMENTS:
HI WAYNE. YES. IF DUPLICATED, REPLACE THE LIGHTING CONTROL MODULE AS P


COMMENTS:
ER SIMILAR HOTLINE REPORT. SSM 16698 MAY BE REFERENCED.  ALSO, ENSURE


COMMENTS:
CONDITION IS NOT INDUCED BY AFTERMARKET DEVICES.  FEEL FREE TO CONTACT


COMMENTS:
HOTLINE IF ADDITIONAL ASSISTANCE IS NEEDED. CONTACTID 102568836


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS WILL RANDOMLY SHUT OFF WHILE DRIVIN


COMMENTS:
G DIAGNOSTICS: PULLED CODES. B1792, AUTOLAMP SENSOR, HEADLAMPS WILL NO


COMMENTS:
T COME ON WHEN IN AUTOLAMP OR WHEN SWITCHED TO THE HEADLAMPO POSITION.


COMMENTS:
WHEN THEY DO COME ON ITT, THE RELAY INTERNAL TO THE LCM MAKES A HIGH


COMMENTS:
PITCHED WHINE NOISE. PERF PINPOINT TESTS FOR HEADLAMPS INOP AND FOR B1


COMMENTS:
792. BOTH TESTS LEAD ME TO REPLACEMENT OF THE LCM.OEMBULBS ARE IN THE


COMMENTS:
HEADLAMPS. TECH QUESTION: ANY OTHER KNOWNS BEFORE I CALL RTDA FOR APPR


COMMENTS:
MICHAEL,THERE ARE NO OTHER KNOWNS. IF CONCERN IS CURRENTLY PRESENT, SU


COMMENTS:
GGEST SEEING IF HEADLAMPS WORK GOING TO FLASH TO PASS. IF THEY I WOULD


COMMENTS:
CHECK CIRCUIT 502 FROM LCM TO MULTIFUNCTION SWITCH AND CIRCUITS FROM


COMMENTS:
MULTIFUNCTION SWITCH TO HIGH/LOW BEAM FOR HIGH LOAD/SHORT TO GROUND CA


COMMENTS:
USING CONCERN. LCM WILL TURN POWER OFF IF IT SENSES HIGH LOADTO PROTEC


COMMENTS:
T IT SELF. BY GOING TO FLASH TO PASS IT NOW USES FUSED POWER AND NOT L


COMMENTS:
CM FOR POWER SOURCE. IF WIRING IS GOOD AND HEADLAMPS DO WORK IN FLASH


COMMENTS:
TO PASS SETTING, SUSPECT CONCERN IS WITH THE LCM.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEALIGHTS FLASHING AFTER


COMMENTS:
DRIVING FOR FEW MINUTES, DASH, RADIO LIGHT WILL TOODIAGNOSTICSALREADY


COMMENTS:
COMPLETED: SELF TEST LCMPARTS REPLACED: LCM, HEADLIGHT SWITCHTECHNICI


COMMENTS:
AN QUESTION: ANY KNOWN CONCERNSFORM QUESTION: IS THERE AN APPROPRIATE


COMMENTS:
PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WA


COMMENTS:
S THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  TECH STATED THAT T


COMMENTS:
HE HEADLAMPS AND ILLUMINATION COMEON AND FLICKER ALL THE TIME. LCM WAS


COMMENTS:
REPLACED ABOUT A WEEK AGO FOR THEHEADLAMPS REMAINING ON ALL THE TIME.


COMMENTS:
SUNLOAD SENSOR AND MAIN LIGHT SWITCH PIDS READ OK WHEN THE CONCERN IS


COMMENTS:
RALPH, SUGGEST YOU START BY PERFORMING VOLTAGE DROP TESTS ON THE POWER


COMMENTS:
AND GROUND CIRCUITS TO THE LCM TO FIND ANY KIND OF CIRCUIT ISSUES, AND


COMMENTS:
IF NON ARE FOUND, REPLACE THE LCM. THANKS FOR CALLING!


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS INTERMITTENLY TURN OFF WHILE DRIVI


COMMENTS:
NG. HAPPENS IN AUTO MODE, WILL NOT COME ON MANUELLY EITHER WHEN IN FAU


COMMENTS:
LT MODE. FLASH TO PASS ALWAYS WORKS. CUSTOMER DRIVES HOME HOLDING FLAS


COMMENTS:
H TO PASS. SHUT IGNITION SWITCH OFF HEADLIGHTS WORKS PROPERLY SOMETIME


COMMENTS:
S THEN. SOMETIMES WILL COME BACK ON BY THEMSELVES. DIAGNOSTICS: LCM TE


COMMENTS:
ST. WORKSHOP MANUEL KEEPS BOUNCING ME BACK BETWEEN SEC417 AND 413 TECH


COMMENTS:
QUESTION: SEEKING ASSISTANCE IN DIAG. I UNDERSTANDIT IS INTERMITTEN W


COMMENTS:
KEITH,*I SEARCHED AND FOUND SOME PAST REPORTS WITH SIMILAR CONCERN. DU


COMMENTS:
PLICATE THE CONCERN AND WHILE THE CONCERN IS DUPLICATED INSPECT OUTPUT


COMMENTS:
CIRCUITS OF LCM FOR INTERMITTENT SHORTS AND OPENS. LOOK FOR THELCM OU


COMMENTS:
TPUT ON PIN 16. IF ALL LIGHT CIRCUITS GOOD CHECK FOR FALSE INPUTFROM L


COMMENTS:
IGHT SWITCH. IF CIRCUITS TO LCM ARE GOOD THEN SWAP LCM WITH A KNOWN GO


COMMENTS:
OD AND RETEST. REPORT #: 5LIB8015 REPLACE ELECTONIC MODULE(GEM) TECH C


COMMENTS:
OMMENTS: CHECKED PER CALL NO TROUBLE FOUND REPLACED LCMREPORT #: 5ALEJ


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LAMPS SHUT OFF AFTE


COMMENTS:
R THREE MIN OR THREE HOURS INTERMITENT..DIAGNOSTICS ALREADY COMPLETED:


COMMENTS:
CK OASIS UNABLE TO DUPLICATE AT THIS TIME OF TESTING PARTS REPLACED:


COMMENTS:
NONE AT THIS TIME SUSPECT LCM.TECHNICIAN QUESTION:ANY HELP TO TRY AND


COMMENTS:
WEB FORM DATA - CONCERN: AUTO LAMPS STAY ON DIAGNOSTICS: CHECKED FOR C


COMMENTS:
ODES NONE TECH QUESTION: HAVE CHECKED POWER AND GROUNDS WIREING FROM S


COMMENTS:
HITCH TO LCM ALL GOOD SHOP MANUAL IN PIN POINT TEST F1 STILL SAYS LCMB


COMMENTS:
AD THIS IS SECOND LCM IS THERE ANNY THING ELSE I CAN LOOK FOR MIKE


COMMENTS:
MIKE, THERE ARE NO KNOWNS ON CONCERN. FROM WHAT I AM FINDING ON THE BU


COMMENTS:
ILT SHEET, VEHICLE DOES NOT HAVE DRL'S BUT DOES HAVE THE WIPER ACTIVAT


COMMENTS:
ED HEADLAMP FEATURE. IF CHECKS ARE GOOD FROM THE LIGHT SWITCH TO THE L


COMMENTS:
CM ARE GOOD AND NOT SHORTED TO GROUND OR OPEN, AND SWITCH IS FUNCTIONI


COMMENTS:
NG CORRECTLY, MAY WANT TO UNPLUG THE WIPER MOTOR AND SEE IF CONCERN IS


COMMENTS:
CORRECTED, IF SO MAY NEED TO REPLACE THE WIPER MOTOR. IF CONCERN IS S


COMMENTS:
TILL THERE ENSURE CKT 28 IS NOT SHORTED TO GROUND FROM WIPER MOTOR TO


COMMENTS:
THE LCM (PAGE 81-1 OF EVTM). ONLY OTHER SUGGESTION IS TO ENSURE THE PH


COMMENTS:
OTO CELL IS WORKING CORRECTLY. IF STILL HAVING CONCERN, CALL IN AND WE


COMMENTS:
CAN TRY TO ASSIST WITH CONCERN IN GREATER DETAIL.


COMMENTS:
TECH COMMENTS: WIPER MOTOR FIXED THE PROBLEM


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS WILL GO OFF AND ON, WILL COME ON O


COMMENTS:
R GO OFF WHEN YOU TURN TURN SIGNAL ON, DISCONNECT HEADLIGHT SWITCH LIG


COMMENTS:
HTS WOULD GO OFF AND ON DIAGNOSTICS: CHECKED LCM CONN. HEADLIGHT SWITC


COMMENTS:
H CONN. MULTIFUNCTION CONN. ALL OK TECH QUESTION: I HAVE FINISHEDMY PI


COMMENTS:
NPOINT TESTS, LOOKS LIKE BAD LCM, THE ONLY THROWING ME OFF IS THELIGHT


COMMENTS:
S COMING BACK ON OR GOING OFF WHILE WORKING TURN SIGNAL SWITCH, IS THE


COMMENTS:
MARK, BASED ON OUR PAST REPORTS I WOULD RECOMMEND SWAPPING IN A KNOWN


COMMENTS:
GOOD LCM OR REPLACING THE LCM AND RETESTING.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS ARE INOP. THEY WORK SOMETIMES THE F


COMMENTS:
LASH TO PASS WORKS. DIAGNOSTICS: ON THE LAST VISIT ANOTHER TECH FOUNDT


COMMENTS:
HAT THE HEADLAMP SWITCH WAS BAD. NOW THE LIGHTS INTERMITTINGLY WORK. I


COMMENTS:
AM DOING PINPOINT TEST A AND IT IS THROWING ME FOR A LOOP TECH QUESTI


COMMENTS:
BRANDON,*YOU HAVE A CODE FOR MULTIPLE SIGNAL INPUTS ACTIVE SO THE LCM


COMMENTS:
IS NOT SURE WHAT TO DO.*I WOULD FIRST MAKE SURE THE FACTORY HEADLAMPS


COMMENTS:
ARE INSTALLED AS AFTERMARKET BULBS PULL TOO MANY AMPS AND CAN DAMAGE T


COMMENTS:
HE LCM.*IF THE CORRECT BULBS ARE INSTALLED THEN USE THE EVTM COMPONENT


COMMENTS:
TEST FOR THE HEAD LAMP SWITCH TO INSURE IT IS NOT INTERNALLY SHORTED


COMMENTS:
AGAIN.*IF THE HEADLAMP SWITCH IS GOOD THEN MAKE SURE THERE IS NOT AN A


COMMENTS:
FTER MARKET ALARM OR EVEN A FACTORY/DEALER INSTALLED UNIT TIES IN, IF


COMMENTS:
SO THEN REMOVE AND RETEST.*IF YOU NEED TO, CALL US FROM THE VEHICLE WI


COMMENTS:
TH A EVTM, DVOM AND THE PHONE AND WE CAN ASSIST IN FINDING THE SHORTED


COMMENTS:
-THE HEADLAMPS ARE INOP, BUT THE PARKING LAMPS AND CLUSTER LAMPS COME


COMMENTS:
ON WHEN THE HEADLAMP SWITCH IS PUT INTO THE ON POSITION, BUT THE HEADL


COMMENTS:
AMPS DO NOT.-THE FLASH TO PASS FEATURE WORKS FINE.-THERE WERESEVERAL D


COMMENTS:
TC'S IN THE LCM, BUT NONE OF THEM CAME BACK AFTER I CLEARED THEM.-THE


COMMENTS:
HEADLAMP SWITCH HAS BEEN REPLACED 2X ONCE ON A PAST VISIT AND ONCE ON


COMMENTS:
THIS VISIT.-WHEN THE SWITCH WAS REPLACED ON THE LAST VISIT IT SEEMED T


COMMENTS:
O RESOLVE THE HEADLAMP INOP CONCERN AT THAT TIME.


COMMENTS:
-PLEASE MONITOR THE HEADLAMP SWITCH PID IN THE LCM, IF IT READS CORREC


COMMENTS:
TLY, THEN WHEN IN THE HEADLAMP ON POSITION LOAD TEST FOR B+ ON CIRCUIT


COMMENTS:
502 AT THE MULTI-FUNCTION SWITCH C202C PIN 9, IF NOT PRESENT THEN GO


COMMENTS:
TO THE LCM C2145B PIN 16 AND LOAD TEST FOR B+.-IF THERE IS NOT A GOOD


COMMENTS:
B+ SIGNAL PRESENT ON CIRCUIT 502 WITH THE HEADLAMP SWITCH IN THE ON PO


COMMENTS:
SITION AND THE SWITCH PID READS CORRECTLY, THEN JUMPER B+ TO CIRCUIT 5


COMMENTS:
02 AT THE LCM C2145B PIN 16 AND SEE IF THE HEADLAMPS COME ON TO PROVE


COMMENTS:
THE LIGHTS AND ALL RELATED CIRCUITS FROM THE LCM TO THE HEADLAMPS.-IF


COMMENTS:
THE LCM IS GETTING A GOOD HEADLAMP SWITCH ON INPUT ANDIS NOT APPLYING


COMMENTS:
B+ TO CIRCUIT 502, THEN VOLTAGE DROP TEST ALL LCM POWERS AND GROUNDS W


COMMENTS:
ITH THE HEADLAMP SWITCH IN THE ON POSITION, IF THEY ARE ALL GOOD REPLA


COMMENTS:
TECH COMMENTS: CLOSER INSPECTION OF THE LCM CONNECTOR REVEALED THAT TH


COMMENTS:
E CONNECTOR WAS LOOSE INTERNALLY TO THE LCM. I COULD WIGGLE THE CONNEC


COMMENTS:
TOR AND MAKE THE LIGHTS GO ON AND OFF. I REPLACED THE LCM AND THE CONC


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: CUSTOMER STATES HEADLAMP


COMMENTS:
S ARE GOING OFF WHILE DRIVING DOWN THE ROAD.WAS UNABLE TO DUPLICATE CU


COMMENTS:
STOMER CONCERNDIAGNOSTICS ALREADY COMPLETED: PULL CODES.PERFORM PINPOI


COMMENTS:
NT TEST F PER SERVICE MANUEL 417-01.CARRY OUT HEADLAMP SWITCH COMPONEN


COMMENTS:
TTEST .FOUND BAD SWITCH.REPLACE SWITCH.CUSTOMER RETURNSSTIIL ACTINGUP.


COMMENTS:
PERFORM PINPOINT TEST F5 CHECK FOR SHORT TO GROUND OPEN CIRCUIT.HIGH


COMMENTS:
RESISTANCEIN CIRCUIT CHECK POWER AND GROUND.CHECK OK.CHECK CONNECTORS


COMMENTS:
AT LCM.OK.PARTS REPLACED: HEADLAMP SWITCHTECHNICIAN QUESTION: ANY UPDA


COMMENTS:
TES TO SOLVE THIS PROBLEM.FORM QUESTION: IS THERE AN APPROPRIATE PINPO


COMMENTS:
E PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  *DLR IS UNABLE TO DUP


COMMENTS:
LICATE THE CONCERN.*DLR CALLED FOR INFO.


COMMENTS:
*ADVISED DLR NO KNOWNS.*RECOMMEND DLR GET ADDITIONAL INFO FROM THE CUS


COMMENTS:
TOMER.*DUPLICATE THE CONCERN PRIOR TO REPAIRS.*VERIFY VOLTAGE FROM THE


COMMENTS:
LCM ON C202C PIN 6*IF YES, CHECK FOR POSSIBLE MF SWITCH CONCERN. *IF


COMMENTS:
*LIGHTS CUT OFF AND STAY OFF.*HIGH BEAMS OPERATE NORMALLY.


COMMENTS:
*RECOMMEND DLR DUPLICATE THE CONCERN PRIOR TO REPAIRS.*SUSPECT THE MUL


COMMENTS:
-THE CUSTOMER STATES THAT THE HEADLAMPS WILL SHUT OFF INTERMITTENTLY-T


COMMENTS:
HE SHOP HAS NOT DUPLICATED THE CONCERN-A B1352 IS THE ONLY CODE PRESEN


COMMENTS:
-DUPLICATE CONCERN-ONCE CONCERN IS DUPLICATED, LOAD TEST POWERS AND GR


COMMENTS:
OUNDS AND CHECK PINFITS-IF CIRCUITS AND PIN FITS PROVE GOOD, REPLACE T


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS GOING OFF AT TIMES WONT COME ON AT


COMMENTS:
TIMES ALL OTHER LIGHTS O.K. DIAGNOSTICS: CHECKED FOR CODES IN LCM B124


COMMENTS:
7, B2498 FOUND NO POWER AT HEADLAMPS WHEN CONCERN IS PRESENT CHECKED P


COMMENTS:
OWER GOING TO HEADLAMPS COMING OUT OF LCM NO POWER STARTED CHECKING HE


COMMENTS:
ADLAMP SWITCH CIRCUITS AND VEHICLE HAS STOPPED ACTING UP CHECKED PINS


COMMENTS:
AT LCM AND HEADLAMP SWITCH O.K. I DID MONITOR PIDS WHILE CONCERN WAS P


COMMENTS:
RESENT HEADLAMP PID SHOWED TO BE ON AT THAT TIME. THERE WERE SEVERAL T


COMMENTS:
IMES AFTER RUNNING ON DEMAND TEST ON LCM HEADLAMPS WOULDNT TURN ON AFT


COMMENTS:
ER TEST WAS RUN TECH QUESTION: ANY KNOWN CONCERNS FOR LCM, WIRING OR H


COMMENTS:
JERRY,PER PAST REPORTS AND KNOWN CONCERNS IT IS RECOMMENDED TO REPLACE


COMMENTS:
THE LCM FOR THIS CONCERN. THERE IS AN INTERNAL FAULT WITH THISMODULE


COMMENTS:
THAT CAUSES THIS CONCERN.THANK YOU FOR CONTACTING THE TECHNICAL HOTLIN


COMMENTS:
WEB FORM DATA - CONCERN: CUSTOMER STATES WHILE DRIVING IN EVENING INTE


COMMENTS:
RMITTINLEY HEADLIGHTS WILL GO OUT. IF CUSTOMER HOLDS HIGH BEAMS (FLASH


COMMENTS:
TO PASS)THEN CAN GET THE HIGH BEAMS TO STAY ON ONLY DIAGNOSTICS: DROV


COMMENTS:
E VEHICLE AND COULD NOT DUPLICATE CONCERN PERFORMED SELF TEST OF LCM A


COMMENTS:
ND ALSO VISUALLY INSPECTED THE LCM TECH QUESTION: LOOKING FOR ANYKNOWN


COMMENTS:
NICK,THERE ARE PREVIOUS HOTLINE REPORTS THAT INDICATE THAT THE LCM WAS


COMMENTS:
AT FAULT FOR THIS CONCERN. IT IS RECOMMENDED TO REPLACE THE LCM AND R


COMMENTS:
ETEST.THANK YOU FOR CONTACTING THE TECHNICAL HOTLINE.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS GO OUT THENCO


COMMENTS:
ME ON AFTER A WHILE DIAGNOSTICS ALREADY COMPLETED: CHECK SWITCH NOBURN


COMMENTS:
T CONNECTORPARTS REPLACED: NONETECHNICIAN QUESTION: IS THE SWITCH AT F


COMMENTS:
AULT OR LCMFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE


COMMENTS:
WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT TEST


COMMENTS:
FOLLOWED? ANSWER: NOCALL DATA:  -THE HEAD LIGHTS ARE INOP INTERMITTENT


COMMENTS:
LY WHILE DRIVING. THEY WILL COME ON AFTER A FEW MINUTES AND THE HIGH B


COMMENTS:
STEVE,BASED ON OUR CONVERSATION AND PER PAST REPORTS IT IS RECOMMENDED


COMMENTS:
TO REPLACE THE LCM FOR THIS CONCERN.THANKS FOR CALLING.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS STAY ONDIAGNO


COMMENTS:
STICS ALREADY COMPLETED: DTC RETRIVAL PASSED NO CODES IN SYSTEMPARTS R


COMMENTS:
EPLACED: LCMTECHNICIAN QUESTION: WANTED TO KMOW WHAT EVTM TO USE HAS N


COMMENTS:
O AUTO LAMPS OR DAYTIME RUNNING LAMPSFORM QUESTION:IS THERE AN APPROPR


COMMENTS:
IATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTIO


COMMENTS:
N: WAS THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  JAUN STATES


COMMENTS:
THAT THIS VEHICLE HAS ONE HEAD LAMP STAYING ON AND HE HAS CODES B2498


COMMENTS:
AND B1247 IN THE LCM. HE IS SEEKING DIRECTION TO PROCEED.


COMMENTS:
EXPLAINED WHAT A WIG WAG MODULE IS TO JAUN. ADVISED JUAN TO FIRST INSP


COMMENTS:
ECT FOR A SHORT TO GROUND ON MORE THAN ONE CIRCUIT BEING GROUNDED AT T


COMMENTS:
HE SAME TIME. IF NOT THEN INSPECT FOR HOW THE WIG WAG SYSTEM IS INTERA


COMMENTS:
WEB FORM DATA - CONCERN: HEARD CLICK HEAD LIGHTS WENT OUT 2 MIN CLICKE


COMMENTS:
D AGAIN HEAD LIGHTS CAME BACK ON DIAGNOSTICS: BROUGHT CAR IN ON 13 HAD


COMMENTS:
NO HEAD LAMPS HIGH OR LOW BEAM BY SWITCH BUT WITH MULTI FUNCTION SWIT


COMMENTS:
CH HAD FLASH TO PASS.CHECKED FOR CODES IN LCM NONE PRESENT HAS OEM BUL


COMMENTS:
BS AND HARNESS LOOKS GOOD THAT I CAN SEE .WENT TO DATALOGGER FOR LCM L


COMMENTS:
OOKED FOR HEAD LAMP SWITCH INPUT GOOD TRIED TO OSCHEAD LIGHTS WOULD NO


COMMENTS:
T WORK .ON THE MORNING OF 14 HEAD LAMPS WORK AND NO CODES WHEN LCM CHE


COMMENTS:
KED AGAIN TECH QUESTION: HAVING FLASH TO PASS EVEN WHEN HEAD LAMPS NOT


COMMENTS:
WORKING RULE OUT MUTI FUNCTION SWITCH AND HIGH BEAM CIRCUITRY I SUSPE


COMMENTS:
CT LCM CANT RUN PINPOINT NOW BECAUSE SYSTEMOPPERATING PROPERLY ANY INS


COMMENTS:
TIM DUE TO THE NATURE OF THE CONCERN PLEASE CONTACT THE TECHNICAL HOTL


COMMENTS:
INE TO REVIEW THIS CONCERN. USE CONTACTID 102764523


COMMENTS:
*LOW AND HIGH BEAMS ARE INOP AT TIMES.*WHEN THE CONCERN IS PRESENT THE


COMMENTS:
FLASH TO PASS WILL OPERATE AND MAY HEAR THE LCM MAKE A CLICKING NOISE


COMMENTS:
AND THE LIGHTS WILL START WORKING AGAIN AND MAY HEAR CLICK AGAINAND T


COMMENTS:
HE LIGHTS MAY GO OUT.*NO LCM CODES STORED.


COMMENTS:
LL NEW LIGHTING CONTROL MODULEREPORT #: 8CKA3001 REPLACE ELECTONIC MOD


COMMENTS:
ULE (GEM) TECH COMMENTS: REPLACED LCM.*TIM, THERE IS ANINTERNAL CIRCUI


COMMENTS:
T BREAKER INSIDE OF THE LCM THAT MAY BE TRIPPED AND CAUSING THE CONCER


COMMENTS:
N AND THE CLICKING.*SUSPECT THE LCM.*ADVISED OF PAST REPORTS WITH THIS


COMMENTS:
CONCERN WHERE THE LCM WAS REPLACED TO FIX THE CONCERN.


COMMENTS:
SYMPTOM 2,1,2, 00 CHANGED TO 2,1,2, 27 BY GJACKS12


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS DO NOT WORK.FL


COMMENTS:
ASH TO PASS FEATURE DOES WORK. PARK LAMPS WORK.DIAGNOSTICS ALREADYCOMP


COMMENTS:
LETED: CHECKED FOR DTC IN LCM NONE. PERF. PINPOINT TEST NO PROBLEMFOUN


COMMENTS:
D.PARTS REPLACED: HEADLAMP SWITCH.TECHNICIAN QUESTION: WHAT DOI TEST N


COMMENTS:
EXT SINCE PINPOINT TEST DID NOT LEAD TO PROBLEM?FORM QUESTION: IS THER


COMMENTS:
E AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: YE


COMMENTS:
SFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:


COMMENTS:
-HEADLAMPS ARE INOP AND THE FLASH TO PASS WORKS-PINPOINT TEST LEAD TO


COMMENTS:
MULTIFUNCTION SWITCH REPLACEMENT TO NO AVAIL-CHECKED CIRCUITS PER PIN


COMMENTS:
RYAN,PLEASE CHECK CIRCUIT 502 FORM THE LCM TO THE HEADLAMP FOR HIGH RE


COMMENTS:
SISTANCE OR A SHORTED CIRCUIT. IF ALL CIRCUITS TEST GOOD, LOAD TEST PO


COMMENTS:
WERS, GROUNDS AND CHECK PIN FITS USING FLEX PROBES TO THE LCM. IF ALL


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS WILL NOT COME


COMMENTS:
ON UNLESS HELD IN THE FLASH TO PASS POSITIONDIAGNOSTICS ALREADYCOMPLE


COMMENTS:
TED: SELF TESTED LCM NO ERROR CODES PARTS REPLACED: REPLACED MULTI FUN


COMMENTS:
CTION SWITCHTECHNICIAN QUESTION: HEADLIGHTS WILL COME ON 50PERCENT OF


COMMENTS:
THE TIME NOW AFTER REPLACING MULTI FUNCTION SWITCH. WHEN COMMANDED ON


COMMENTS:
WITH TESTER MODULE DOES NOT CLICK AT ALL. THEY SHOW AS BEING ON AND AT


COMMENTS:
TIMES HEADLIGHTS WILL COME ON.FORM QUESTION: IS THERE AN APPROPRIATE


COMMENTS:
AS THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  DONALD STATES TH


COMMENTS:
AT THIS VEHICLE HAS A CONCERN OF THE HEADLAMPS NOT COMMING ON INTERMIT


COMMENTS:
ENTLY. SOME TIMES HE CAN GET THEMTO COME ON AND SOME TIMES NOT. HE HAS


COMMENTS:
REPLACED THE MULTIFUNCTION SWITCH WITH NO CHANGE. HE CAN ACTIVE COMMA


COMMENTS:
ND ON THE HEADLAMPS USING THE PDS BUT SOME TIMES IT WILL NOT WORK EVEN


COMMENTS:
WITH ACTIVE COMMANDS. HE HAD NO CMDTC'S USING THE PDS.


COMMENTS:
ADVISED DONALD TO USE THE IDS AND MONITOR THE MAIN HEAD LAMP SWITCH PI


COMMENTS:
DS TO VERIFY THAT THEY ARE READING PROPERLY. IF SO THEN LOAD TEST THE


COMMENTS:
POWERS AND GROUNDS TO THE LCM AS WELL AS CHECKING FOR ANY CMDTC'S.IF O


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LAMPS WOULD NOT COM


COMMENTS:
E ON I FOUND COMES ON AT TIMES GOES OFF AT TIMES DIAGNOSTICS ALREADY C


COMMENTS:
OMPLETED: SWAPED HEAD LAMP SWITCH STILL CONSERN THERE LCM NO CODES PAR


COMMENTS:
TS REPLACED: SWAPPED HEAD LAMP SWITCHTECHNICIAN QUESTION:HELPCALL DATA


COMMENTS:
:  -TECH STATES HEADLAMPS HAVE INTERMITTENT OPERATION-PIDS FROM HEADLI


COMMENTS:
GHT SWITCH SHOW CORRECTLY-SEEKING GUIDANCE


COMMENTS:
-BASED ON THE FACT THAT YOUR PIDS FOR THE LIGHT SWITCH SHOW CORRECTLY,


COMMENTS:
IF YOUR POWERS AND GROUNDS TO THE MODULE SHOW CORRECTLY, SUSPECT A BAD


COMMENTS:
LCM-WE HAVE ALSO SEEN REPORTS OF THE LCMS BEING FAULTY IN THE PAST AS


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: CUSTOMER STATES HEADLIGH


COMMENTS:
TS WILL GO WHEN DRIVINGDIAGNOSTICS ALREADY COMPLETED: TESTEDSWITCH AND


COMMENTS:
RAN SELF TEST ON LCM. NO CODESPARTS REPLACED: NONETECHNICIAN QUESTION


COMMENTS:
: ANY KNOWNSFORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN TH


COMMENTS:
E WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS THE PINPOINT TEST


COMMENTS:
FOLLOWED? ANSWER: NOCALL DATA:  TODD REPORTS THAT HE HEAD LIGHTS ARE


COMMENTS:
GOING OUT INTERMITTENTLY. HE HAS NOT BEEN ABLE TO REPLICATE THE CONCER


COMMENTS:
TODD I WOULD AGREE WITH YOU SUSPICION. I ADVISE TO INSTALL A LCM IN TH


COMMENTS:
IS VEHICLE FOR THIS CONCERN. PLEASE CALL BACK WITH FURTHER QUESTIONS.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS SHUT OFF WHILE


COMMENTS:
DRIVING AT TIMESDIAGNOSTICS ALREADY COMPLETED: SELF TEST, PARTS REPLA


COMMENTS:
CED: MULTIFUNCTION SWITCHTECHNICIAN QUESTION: NEED INFOFORM QUESTION:


COMMENTS:
WER: NOFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL D


COMMENTS:
ATA:  MIKE STATES THAT THE HEADLAMPS WILL SHUT OFF INTERMITTENTLY WHIL


COMMENTS:
E DRIVING OR IDLING IN THE STALL. THECUSTOMER REPLACED THE LCM WITH A


COMMENTS:
JUNKYARD UNIT AND THE HEADLAMPS WORKED FOR ABOUT AN HOUR AN THEN COMPL


COMMENTS:
ETELY SHUT OFF. THE MULTIFUNCTION SWITCH HAS BEEN REPLACED AND THE CON


COMMENTS:
MIKE, PER PAST REPORTS, I WOULD RECOMMEND TO REPLACE THE LCM WITH A NE


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS GO OUT AT TIMES USALLY SOON AFTER T


COMMENTS:
URNING ON THEN AFTER A WHILE THEY ARE OK DIAGNOSTICS: SELF TEST CODE B


COMMENTS:
1792 DATALOGGER OK HAS BEEN RUNNING ABOUT 1 HOUR NO CONCERNS TAPPED ON


COMMENTS:
LCM WIGGLED WIRES CHECKED FOR PROPER HEADLAMP BULBS THEY ARE CORRECT


COMMENTS:
RICK,THE MOST COMMON CONCERN WITH THIS CONDITION IS DUE TO A DEFECTIVE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS INOP INTERMITT


COMMENTS:
ENTLYDIAGNOSTICS ALREADY COMPLETED: PULLED CODES,B1247 B2498 IN MEMORY


COMMENTS:
PARTS REPLACED: NONETECHNICIAN QUESTION: ANY KNOWNSFORM QUESTION: IS T


COMMENTS:
:  DAVE REPORTS THAT HE HAS THE HEADLAMPS TURNING OF RANDOMLY WHILE DR


COMMENTS:
IVING. SOMETIMES THEY WILL ALSO NOT TURN ON.


COMMENTS:
DAVE I ADVISE TO REPLACE THE LCM FOR THIS CONCER AS PER PAST REPORTS F


COMMENTS:
WEB FORM DATA - CONCERN: THE HEADLAMPS WILL NOT COME ON SOMETIMES,UNLE


COMMENTS:
SS THE SWITCH IS TURNED ON AND OFF SEVERAL TIMES DIAGNOSTICS: NONE TEC


COMMENTS:
H QUESTION: CUSTOMER IS LOCAL SHERRIFF DEPARTMENTTHEY CLAIM THREE 2005


COMMENTS:
YEAR MODELS DOING THIS NO OTHER YEAR MODELS GIVETHIS TROUBLE,AS LONG


COMMENTS:
AS THERE ON THEY HAVE NO TROUBLE ONLY WHEN THEY STOP AND SWITCH LIGHTS


COMMENTS:
OFF FOR A FEW MINUTES AND TURN THEM BACK ON DOES THIS PROBLEM OCCURHA


COMMENTS:
VE YOU HAD ANY MORE PROBLEMS LIKE THIS OR HAVE ANY SUGGESTIONS BECAUSE


COMMENTS:
BILL,THERE HAVE BEEN SIMILAR CONCERNS THAT WERE RELATED TO THE LCM. IT


COMMENTS:
IS RECOMMENDED TO REPLACE THE LCM FOR THIS CONCERN AND RETEST.THANK Y


COMMENTS:
OU FOR CONTACTING THE TECHNICAL HOTLINE.


COMMENTS:
CONCERN: SOME TIMES HEADLIGHTS DONT COME ONDTC1: B1792 DIAGNOSTICSPERF


COMMENTS:
ORMED: RUN IDS TESTSPARTS REPLACED: NONEIS THERE AN APPROPRIATE PINPOI


COMMENTS:
NT TEST IN THE WSM FOR THIS CONCERN? : NOWAS THE PINPOINT TEST FOLLOWE


COMMENTS:
D?: NOINITIAL QUESTION:THAT CODE ISB FOR AUTOLAMPS AND THIS CAR DOES N


COMMENTS:
OT HAVE AUTO LAMPS -THE HEADLAMPS ARE INOP AT TIMES, BUT THEY DO NOT S


COMMENTS:
HUT OFF ON THEIR OWN, BUT RATHER THEY COULD BE ON FOR SEVERAL HOURS WI


COMMENTS:
THOUT A PROBLEM, THEN IF YOU SHUT THEMOFF AND TURN THEM BACK ON THEY D


COMMENTS:
O NOT COME BACK ON.-IF YOU LET THE UNIT SIT FOR A FEW MINUTES AND THEN


COMMENTS:
TRY TO TURN THEM BACK ON THEY COMEON AND STAY ON.-WHEN THE CONCERN IS


COMMENTS:
PRESENT THE HEADLAMP SWITCH INPUT PID READS CORRECTLY.-THIS UNIT DOES


COMMENTS:
NOT HAVE AUTO LAMPS, BUT THERE IS A B1792 IN THE LCM FOR AN AUTOLAMP


COMMENTS:
-WHEN THE CONCERN IS PRESENT PERFORM A VOLTAGE DROP TEST ON CIRCUIT 50


COMMENTS:
2 COMING OUT OF THE LCM, THERE SHOULD BE NO MORE THAN A .2V DROP, IFEX


COMMENTS:
CESSIVE THE LCM IS NOT SENDING OUT ENOUGH OR ANY POWER ON THIS CIRCUIT


COMMENTS:
GOING TO THE MULTI-FUNCTION SWITCH AND THEN TO THE HEADLAMPS.-IF THE


COMMENTS:
LCM HEADLAMP SWITCH INPUT PID IS READING CORRECT WHEN THE HEADLAMP SWI


COMMENTS:
TCH IS IN THE HEADLAMP ON POSITION, THEN PERFORM A VOLTAGE DROP TEST O


COMMENTS:
N ALL LCM POWERS & GROUNDS, THERE SHOULD NOT BE MORE THAN A .2V DROP,


COMMENTS:
IF OK REPLACE THE LCM.-I FOUND A COUPLE OF PAST REPORTS FOR THE SAME T


COMMENTS:
YPE CONCERN AND THE LCM WAS AT FAULT.REPORT #: 7HNBT020 REPLACE ELECTO


COMMENTS:
NIC MODULE (GEM)ADD-ON 08/17/2007 02:05PM AMY MEINKEN MSS - FCSD - TEC


COMMENTS:
H SVC HOTLINE TECH COMMENTS: I FINALLY GOT AN INTERMITTENT MALFUNCTION


COMMENTS:
THAT WOULD LAST UPTO 30 SECONDS. VERIFIED THAT THE LCM HAD NO POWER A


COMMENTS:
T CIRCUIT 502, CONNECTOR 2145C. I ORDERED AN LCM.


COMMENTS:
WEB FORM DATA - CONCERN: CUST STATES HEAD LIGHTS GO ON AND OFF WHILE G


COMMENTS:
OING DOWN THE ROAD. DIAGNOSTICS: CANNOT VERIFY CONCERN. SELF TEST LIGH


COMMENTS:
TING CONTROL MODULE. LCM PASS... NO DTCS. TECH QUESTION: LOOKING FOR P


COMMENTS:
ROY, NO KNOWN CONCERNS FOR THE HEADLAMPS GOING OUT WHEN DRIVING BUT WE


COMMENTS:
DO HAVE A FEW PREVIOUS REPORTS OF A SIMILAR CONCERN FOR THE HEADLIGHT


COMMENTS:
OPERATION. PREVIOUS REPORTS INDICATE A BAD LCM AS THE CAUSE OF THE HEA


COMMENTS:
DLIGHTS SHUTTING OFF INTERMITTENTLY. I SEE THAT YOU ALREADY PERFORMED


COMMENTS:
A SELF-TEST ON THE LCM BUT THAT MAY NOT REVEAL A CONCERN SINCE IT'S SO


COMMENTS:
INTERMITTENT, REPLACE THE LCM AND HAVE THE CUSTOMER REPORT BACK IF TH


COMMENTS:
ERE ARE ANY FURTHER PROBLEMS. NORMALLY WE WOULD WAIT UNTIL THE CONCERN


COMMENTS:
COULD BE DUPLICATED BUT SINCE THE PROBLEM IS SO INTERMITTENT THAT'S N


COMMENTS:
OT REALLY PRACTICAL IN THIS INSTANCE. REPORT #:8ILAR012 REPLACE ELECTO


COMMENTS:
NIC MODULE (GEM) TECH COMMENTS: LCM FIX CONCERNTHANKS!REPORT #: 8HRBI0


COMMENTS:
13 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMREPORT #:


COMMENTS:
8CKA3001 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCM.


COMMENTS:
TECH COMMENTS: INFORMED CUST THAT SUSPECT PART WAS PROBABLY LIGHTING C


COMMENTS:
ONTROL MODULE AND GAVE PRICE ESTIMATE OF REPAIR. CUST TOOK VEH FOR A C


COMMENTS:
OUPLE DAYS THEN CALLED BACK AND REQUESTED WE ORDER SUGGESTED PART, BRO


COMMENTS:
UGHT THE VEH BACK AND WE REPLACED SUSPECT LCM. A BIT OF TIME HAS ELAPS


COMMENTS:
ED AND WE HAVE NOT HEARD BACK FROM CUST ABOUT LIGHTING CONCERN. SUSPEC


COMMENTS:
T CONCERN WAS REPAIRED BY REPLACING LIGHTING CONTROL MODULE LCM.


COMMENTS:
WEB FORM DATA - CONCERN: CUSTOMERS HEADLIGHTS WILL CUT OUT INTERMITTAN


COMMENTS:
TLY THEN COME BACK ON. IT DOES IT WHEN THE SWITCH IS IN AUTOLAMP POSIT


COMMENTS:
ION AND IN HEADLAMP ON POSITION. WHEN THE HEADLIGHTS GO OUT CUSTOMER H


COMMENTS:
AS TO HOLD THE FLASH TO PASS TO HAVE ANY LIGHT. REGULAR HIGH BEAMS GO


COMMENTS:
OUT WITH LOW BEAMS. WHEN LIGHTS GO OUT ALL OTHER LIGHTING WORKS NORMAL


COMMENTS:
LY. DIAGNOSTICS: EEC TEST LCM AND REPLACED HEADLIGHT SWITCH. CHECKED B


COMMENTS:
ULBS FOR OEM CAPATABILITY. OK TECH QUESTION: LIGHTS DO NOT STAY OFF LO


COMMENTS:
NG ENOUGH FOR ME TO SOLIDLY TEST THE SYSTEM. IVE CHECKED WIRES AND GRO


COMMENTS:
UNDS. NOTHING SEEMS TO RAISE A QUESTION. HAVE YOU SEEN THIS ISSUE BEFO


COMMENTS:
RE AND DO YOU HAVE ANY THOUGHTSOR INPUT THAT MIGHT HELP ME FIGURE THIS


COMMENTS:
REPORT #: 8JGAB073 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLA


COMMENTS:
CED LCM AND CONCERN REPAIREDREPORT #: 8D2BH017 REPLACE ELECTONIC MODUL


COMMENTS:
E (GEM) REPORT #: 8CQAC149 REPLACE ELECTONIC MODULE (GEM)TAVE YOU HAVE


COMMENTS:
PREFORMED JUST ABOUT EVERYTHING I WOULD HAVE YOU LOOK AT, CHECKING FO


COMMENTS:
R AFTERMARKET BULBS WAS A GOOD START. SINCE THIS SEEMS TO BE HAPPENING


COMMENTS:
IN BOTH THE AUTOLAMP AND REGULAR HEADLAMP POSITIONS AT THIS POINT SIN


COMMENTS:
CE THE SWITCH WAS REPLACED I AM GOING TO SUSPECT THERE IS AN INTERNAL


COMMENTS:
ISSUE WITH THE LCM WHICH WE HAVE SEEN BEFORE. PLEASE REPLACE THE MODUL


COMMENTS:
C2145C.PARTS REPLACED: OWNER HAD REPLACED 2 HEADLAMP BULBS, HEADLAMP S


COMMENTS:
WITCH, AND MULTIFUNCTION SWITCH PRIOR TO BRINGING TO SHOP.TECHNICIAN Q


COMMENTS:
UESTION: CONCERNS FOR LCM FAILURES ON INTERCEPTOR PACKAGES ON THESE CA


COMMENTS:
RS.FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR


COMMENTS:
THIS CONCERN? ANSWER: YESFORM QUESTION:WAS THE PINPOINT TEST FOLLOWED


COMMENTS:
? ANSWER: NOCALL DATA:  -TECH STATESHEADLAMPS GO ON AND OFF WHILE DRIV


COMMENTS:
ING-HAS CODE B1792-THIS HAPPENS IN NORMAL OR AUTOLAMP MODE-PID IN LCM


COMMENTS:
SHOWS CORRECTLY EVEN WITH HEADLAMPS INOP-PROBED CONNECTOR AT LCM, NO P


COMMENTS:
OWER TO HEADLAMPS-WHENLCM IS TAPPED, HEADLAMPS COME BACK ON-SEEKING GU


COMMENTS:
-BASED ON YOUR SYMPTOMS, THE FACT THAT THE PID SHOWS CORRECTLY, AND OU


COMMENTS:
R PAST REPORTS, I SUGGEST REPLACING THE LCM AT THIS TIMEREPORT #: 8IZA


COMMENTS:
C201 REPLACE ELECTONIC MODULE (GEM) REPORT #: 8ILAR012 REPLACE ELECTON


COMMENTS:
IC MODULE (GEM) TECH COMMENTS: LCM FIX CONCERN THANKS!REPORT #: 8IDBH2


COMMENTS:
23 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: THANKS FOR THE EXTEND


COMMENTS:
ED DIAGNOSTIC INFO.REPORT #: 8HRBI013 REPLACE ELECTONIC MODULE (GEM) T


COMMENTS:
ECH COMMENTS: REPLACED LCMREPORT #: 8CKA3001 REPLACE ELECTONIC MODULE


COMMENTS:
(GEM) TECH COMMENTS: REPLACED LCM.REPORT #: 8A3BA044 REPLACE ELECTONIC


COMMENTS:
MODULE (GEM) TECH COMMENTS: REPLACED LCM AND FRT BULBS


COMMENTS:
TECH COMMENTS: LCM OVERHEATING PROBABLE. WHEN LAMPS GO OUT YOU COULD T


COMMENTS:
URN HEADLAMP SWITCH ON/OFF AND NOTHING HAPPEN BUT TAP LCM YOU HEAR A C


COMMENTS:
LICK AND LIGHTS COME BACK ON. LCM REPLACEMENT SEEMS TO HAVE FIXED PROB


COMMENTS:
LEM, HEADLAMPS STAYED ON FOR 1 HR. AND AUTO LAMP PID NOW WORKS PROPERL


COMMENTS:
WEB FORM DATA - CONCERN: NO HEADLAMPS NO TAILLAMPS NO TURN SIGNALS NO


COMMENTS:
HAZARD NO PARK LIGHTS DIAGNOSTICS: IDS TESTED LIGHTING CONTROL MODULE


COMMENTS:
PASSES PID TEST HEADLAMP SWITCH AND MULTIFUNCTION SWITCH PID VALUES MA


COMMENTS:
TCH TECH QUESTION: UNPLUGGED LCM AND TESTED ALL POWERS AND GROUNDS TO


COMMENTS:
LCM IN C2145C PIN 7 BK IS A GROUND THERE IS NO PIN IN THIS CONNECTOR O


COMMENTS:
PENED HARNESS NO EXTRA WIRE IN THER FOR THIS JUST WONDERINGIF I SHOULD


COMMENTS:
ADD THIS GROUND WIRE CAR HAS KEYLESS ENTRY


COMMENTS:
KEVIN,THERE ARE NO KNOWNS ON CONCERN. C2145C PIN 7 IS FOR POLICE EQUIP


COMMENTS:
PED VEHICLES. I WOULD SUGGEST LOAD TESTING POWER AND GROUNDS TO THE LC


COMMENTS:
M TO ENSURE CKTS ARE GOOD. IF CKTS ARE GOOD AND PIDS ARE READINGCORREC


COMMENTS:
TLY FOR LIGHTS, I WOULD SUGGEST REPLACING THE LCM FOR THE CONCERN.


COMMENTS:
TECH COMMENTS: DID LOAD TEST ALL CIRCUITS PIN 7 ONLINE AND IN THE EVTM


COMMENTS:
DOESNT SAY ANYTHING ABOUT BEING FOR POLICE BUT EVERYTHING ELSE TESTEDO


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: LIGHT TURN OFF INTERMITD


COMMENTS:
IAGNOSTICS ALREADY COMPLETED: OASIS ,SCAN, TAP ON LCM,MULTIFUNCTION SW


COMMENTS:
.PARTS REPLACED: 0TECHNICIAN QUESTION: POSS LCMFORM QUESTION: IS THERE


COMMENTS:
AN APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOF


COMMENTS:
ORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  GR


COMMENTS:
EG STATES THE CUSTOMER STATES THE HEADLIGHTS AND DASH LIGHTS INTERMITT


COMMENTS:
ENTLY GO OUT WHEN DRIVING DOWNTHE ROAD, NOTED THE PARK LAMPS STAY ON W


COMMENTS:
HEN THE EVENT OCCURS. NO DTC'SAND UNABLE TO DUPLICATE THE CONCERN. NOT


COMMENTS:
ED AS WELL THAT THE LCM RELAY SOUND APPEARS MUCH LOUDER THAN EXPECTED


COMMENTS:
WHEN IT IS OPERATION. CALLING FOR KNOWNS.


COMMENTS:
ADVISE GREG THAT THE MOST COMMON REPORT IN THE HOTLINE DATABASE FOR TH


COMMENTS:
IS SYMPTOM INDICATED THAT THE FAULT WAS CAUSED BY A FAULTED LIGHTINGCO


COMMENTS:
NTROL MODULE. BASED ON THE INFORMATION PROVIDED I RECOMEND REPLACINGTH


COMMENTS:
E LCM.REPORT #: 8CKA3001 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS:


COMMENTS:
REPLACED LCM.REPORT #: 8ILAR012 REPLACE ELECTONIC MODULE (GEM) TECH C


COMMENTS:
OMMENTS: LCM FIX CONCERN THANKS!REPORT #: 8HRBI013 REPLACE ELECTONIC M


COMMENTS:
ODULE (GEM) TECH COMMENTS: REPLACED LCMREPORT #: 8IZAC201 REPLACE ELEC


COMMENTS:
CONCERN: HEAD LAMPS INT DONT WORK ALSO POLICE FLASHING HEADLAMPS INOP


COMMENTS:
DTC1: P1111 DIAGNOSTICS PERFORMED: I AM TRING TO READ THE WIREDIAGRAM


COMMENTS:
AND I CANT SEE WHERE THE HEADLAMPS ARE TIED IN TO THE POLICE OPTIONPAR


COMMENTS:
TS REPLACED: DO YOU HAVE ANY KNOWNS ON THISIS THERE AN APPROPRIATE PIN


COMMENTS:
POINT TEST IN THE WSM FOR THIS CONCERN? : NOWAS THE PINPOINT TEST FOLL


COMMENTS:
OWED?:   INITIAL QUESTION:THE RF HEADLAMP BULB WAS COMMING APART I HAV


COMMENTS:
E REPLACED IT  *HEADLIGHTS GO OUT AT TIMES.*WIG WAGS ARE ALSO INOP AT


COMMENTS:
TIMES.*NO LCM CODES FOUND.*CANNOT DUPLICATE THE CONCERN.


COMMENTS:
REPORT #: 7EWA9006 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: R&AMP


COMMENTS:
;R LCM CHECK HEADLAMP OP. O.K.REPORT #: 7F3BQ005 REPLACE ELECTONIC MOD


COMMENTS:
ULE (GEM) TECH COMMENTS: LCM FAULTY.REPLACED.CONCERN RESOLVEDREPORT #:


COMMENTS:
8EVA9017 REPLACE ELECTONIC MODULE (GEM)*CARL, THE WIG WAGS ARE SHOWN


COMMENTS:
IN SECTION 87 OR THE EVTM.*WE HAVE PAST REPORTS WITH THE SAME CONCERN


COMMENTS:
OF THE HEADLIGHTS GOING OUT WHILE DRIVING WHERE THE LCM WAS REPLACED T


COMMENTS:
O FIX THE CONCERN.*SUSPECT A POSSIBLE INTERNAL CIRCUIT BREAKER ON THE


COMMENTS:
LCM CIRCUIT BOARD IS GETTING WEAK AND OPENING AFTER AN EXTENDED USE OF


COMMENTS:
TECH COMMENTS: I REPLACED THE LCM AND NOW ALL LIGHTING WORKS PROPERLY


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LAMP FLASH OFF FOR


COMMENTS:
AWHILE THEN COME BACK ONDIAGNOSTICS ALREADY COMPLETED: CHECKED LCM FOR


COMMENTS:
DTCS FOUND NONE CHECKED WIRING AND BULBSPARTS REPLACED: NONETECHNICIA


COMMENTS:
N QUESTION: ANY KNOWN CONCERNSFORM QUESTION: IS THEREAN APPROPRIATE PI


COMMENTS:
THE PINPOINT TEST FOLLOWED? ANSWER: YESCALL DATA:  JEREMY STATES THE


COMMENTS:
HEADLIGHTS INTERMITTENTLY CUT OUT WHEN DRIVING DOWN THE ROAD. NO DTC'S


COMMENTS:
SET. VEHICLE IS A POLICE VEHICLE HOWEVER NO ACCESSORIES INSTALLED IN


COMMENTS:
THE LIGHTING SYSTEM. ALSO NOTED THE FLASH TO PASS OPERATION WORK WHEN


COMMENTS:
ADVISE JEREMY THAT BASED ON THE INFORMATION PROVIDED AND PAST REPORTS


COMMENTS:
TO THE HOTLINE I SUSPECT THE LCM IS FAULTED. I RECOMEND REPLACING THE


COMMENTS:
LCM AND RE-TEST TO CONFIRM FIX.REPORT #: 7EWA9006 REPLACE ELECTONIC MO


COMMENTS:
DULE (GEM) TECH COMMENTS: R&R LCM CHECK HEADLAMP OP. O.K.REPORT #:


COMMENTS:
7DMCI002 REPAIR ELECTONIC MODULE (GEM) TECH COMMENTS: LIGHTING CONTRO


COMMENTS:
L MODULE REPAIRED VEHICLEREPORT #: 7KTAJ072 REPLACE ELECTONIC MODULE (


COMMENTS:
GEM) TECH COMMENTS: REPLACED LCM VEHICLE HAS NOT RETURNEDREPORT #: 8IK


COMMENTS:
A1009 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED THE LCM


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS GO OFF WHEN DRIVING, HAD CUSTOMER


COMMENTS:
SHUT AUTOLAMP FEATURE OFF AND MONITOR CONCERN, CONCERN NOT PRESENT WIT


COMMENTS:
H AUTOLAMP FEATURE NOT ACTIVATED DIAGNOSTICS: ATTEMPT TO DUPLICATE CON


COMMENTS:
CERN, UNABLE TO. RAN OASIS EXTERIOR LIGHTING AND CHECK FOR ANY ADD ON


COMMENTS:
LIGHTS, NONE PRESENT, PERFORM SELF TEST ON LCM, NO CODES, START WITH C


COMMENTS:
OMPONENT TEST OF HEADLAMP SWITCH. AS SOON AS I UNPLUG THE HEADLIGHT SW


COMMENTS:
ITCH, WHILE IN THE OFF POSITION, THE HEADLIGHTS COME ON WITH PARKING L


COMMENTS:
AMPS. TECH QUESTION: IS THIS A NORMAL CHARACTERISTIC OF THE VEHICLE FO


COMMENTS:
R THE HEADLIGHTS TO COME ON AFTER DISCONNECTING THE HEADLIGHT SWICH OR


COMMENTS:
SHOULD I HEAD IN THE GENERAL DIRECTION OF ATTEMPTING TO DIAGNOSE A FA


COMMENTS:
ULTY LCM. THIS CONCERN IS HIGHLY INTERMITTENT. HAS ONLY HAPPENED TWICE


COMMENTS:
WEB FORM DATA - CONCERN: INTERMITTENTLY HEADLIGHTS WILL GO OFF WHILE D


COMMENTS:
RIVING. BOTH HIGH & LOW BEAMS. HIGH BEAMS WILL OPERATE IN FLASH TO PAS


COMMENTS:
S. ALSO DASH ILLUMINATION LIGHTS GO OUT AT SAME TIME. CUSTOMER STATES


COMMENTS:
SOMETIMES ''PLAYING'' WITH LIGHT SWITCH WILL RESTORE LIGHTS. DIAGNOSTI


COMMENTS:
CS: BCE-QUICK TEST-DIAG/ NO CODES. RAN VEHICLE FOR 30 MIN WITH HEADLIG


COMMENTS:
HTS ON(AND HEATER/AC, REAR DEFOG, RADIO, HAZARD FLASHER ON) IN ATTEMPT


COMMENTS:
TO VERIFY OR DUPLICATE/ NO FAULT DETECTED. TECH QUESTION: SUSPECT FAU


COMMENTS:
LT WITH LCM. QUESTION/ ANY KNOWN FAULTS OR REPORTS REGARDING THIS CONC


COMMENTS:
JEFFRY,I WOULD SUGGEST INSPECT CKT 502 FOR POTENTIAL SHORT TO GROUND.


COMMENTS:
IF CKT IS GOOD AND HEADLAMP BULBS ARE OEM AND NOT INCORRECT BULBS INST


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS GO OFF AT TIME


COMMENTS:
SDIAGNOSTICS ALREADY COMPLETED: CHECKED FUSES AND WIRINGPARTS REPLACED


COMMENTS:
: MULTIFUNCTION SWITCHTECHNICIAN QUESTION: POSSIBLE CAUSEFORM QUESTION


COMMENTS:
: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSMFOR THIS CONCERN? AN


COMMENTS:
SWER: NOFORM QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL


COMMENTS:
DATA:  -HEADLAMPS ON VEHICLE ARE INTERMITTENTLY INOPERATIVE, WILL SHUT


COMMENTS:
OFF IN AUTO LAMP OR MANUAL ON MODE-NO DTC'S ARE PRESENT -CONCERN IS I


COMMENTS:
NTERMITTENT, HEADLAMPS WILLNOT FLASH, WILL GO OFF AND STAY OFF FOR AN


COMMENTS:
EXTENDED PERIOD OF TIME -REPLACEMENT OF THE MULTIFUNCTION SWITCH DID N


COMMENTS:
-PAST REPORTS INDICATE A FAULTY LCM CAN CAUSE THIS CONCERN-CHECK PINFI


COMMENTS:
T AT C2145C PIN 16, AND AT ALL LCM POWER AND GROUND CONNECTIONS-WITH T


COMMENTS:
HE CONCERN PRESENT, VERIFY THE HEADLAMP SWITCH PIDIN THE LCM READS RAT


COMMENTS:
IONALLY, AND CHECK FOR POWER ON CIRCUIT 502 AT THELCM-IF PIN FITS, PID


COMMENTS:
'S, POWER, AND GROUND ALL TEST GOOD WITH THE CONCERN PRESENT, REPLACE


COMMENTS:
THE LCM AND RE TEST REPORT #: 8IDBH223 REPLACE ELECTONIC MODULE (GEM)


COMMENTS:
TECH COMMENTS: THANKS FOR THE EXTENDED DIAGNOSTIC INFO.REPORT #: 8ILAR


COMMENTS:
012 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: LCM FIX CONCERN THAN


COMMENTS:
KS!REPORT #: 8IZAC201 REPLACE ELECTONIC MODULE (GEM) REPORT #: 8CKA300


COMMENTS:
1 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCM.REPORT #:


COMMENTS:
8A3BA044 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCM A


COMMENTS:
ND FRT BULBSREPORT #: 7LAAQ001 REPLACE ELECTONIC MODULE (GEM) TECH COM


COMMENTS:
MENTS: CK POWERS &GRDS. REPLACED LCMREPORT #: 7JLB5004 REPLACE ELE


COMMENTS:
CTONIC MODULE (GEM) TECH COMMENTS: REPLACE LCMREPORT #: 7HNBT020 REPLA


COMMENTS:
CE ELECTONIC MODULE (GEM) REPORT #: 7GLBX011 REPLACE ELECTONIC MODULE


COMMENTS:
(GEM) TECH COMMENTS: LCMREPORT #: 6KTCK008 ADVISED SM TO CK POWER AND


COMMENTS:
GROUND TO LCM AND REPLACE LCM FOR VEHICLE


COMMENTS:
WEB FORM DATA - CONCERN: NO HEADLIGHTS AT TIMES THEY COME ON CHECKED A


COMMENTS:
LL WIRES AND RELAYS AND FUSES ALL OK ONLYTHING I SEE IS THE LIGHTING C


COMMENTS:
ONTROL MODULE NOT POWERING UP GRAY WIRE THAT GOES TO MULTIFUNCTION SWI


COMMENTS:
TCH AT TIMES SOMETIMES WORKS FINE DIAGNOSTICS: NO CODES IN LCM ALL FUS


COMMENTS:
ES AND WIRES OK. TECH QUESTION: COULD IT BE A BAD LCM MODULE THAT IS T


COMMENTS:
HE ONLY THING IN SYSTEM THAT SEEMS TO BE MESSING UP AT TIMES


COMMENTS:
RONALD, YOU COULD HAVE A LCM ISSUE, LOAD TEST POWERS AND GROUNDS USING


COMMENTS:
A HEADLIGHT BULB TO LCM. VERIFY NO A/M MODIFICATION INSTALLED THAT COU


COMMENTS:
LD BE INDUCING THIS CONCERN. VERIFY PIN FIT OR TERMINAL CONDITION. IF


COMMENTS:
NOT CIRCUIT OF CONNECTOR ISSUES THEN REPLACE THE MODULE.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS GO OFF AND ON


COMMENTS:
WHILE DRIVING.DIAGNOSTICS ALREADY COMPLETED: IDS CODE B1352. NOT ABLE


COMMENTS:
TO DUPLICATE CONCERN YET.PARTS REPLACED: NONETECHNICIAN QUESTION: ANY


COMMENTS:
KNOWN CONCERNS? AND WHAT DO I DO WITH CODE B1352? IT IS NOT LISTEDIN


COMMENTS:
THE DTC LIST OF THE LIGHTING CONTROL MODULE.FORM QUESTION: IS THERE AN


COMMENTS:
APPROPRIATE PINPOINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM


COMMENTS:
QUESTION: WAS THE PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  MIKE


COMMENTS:
STATES THAT THE HEADLAMPS TURN OFF AND COME BACK ON BY THEMSELVES INTE


COMMENTS:
RMITTENTLY. THE CODE B1352 IS PRESENT IN MEMORY, BUT IS NOT AVAILABLE


COMMENTS:
MIKE, THIS IS A COMMON PROBLEM FOR POLICE VEHICLES AND CIVILIAN VEHICL


COMMENTS:
ES. THE PROBLEM IS INTERNAL IN THE LCM, SO I WOULD RECOMMEND TO REPLAC


COMMENTS:
E THE LCM AND RETEST.REPORT #: 8IZAC201 REPLACE ELECTONIC MODULE (GEM)


COMMENTS:
REPORT #: 8ILAR012 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: LCM


COMMENTS:
FIX CONCERN THANKS!REPORT #: 8HRBI013 REPLACE ELECTONIC MODULE (GEM) T


COMMENTS:
ECH COMMENTS: REPLACED LCMREPORT #: 8CKA3001REPLACE ELECTONIC MODULE (


COMMENTS:
GEM) TECH COMMENTS: REPLACED LCM.REPORT #:8A3BA044 REPLACE ELECTONIC M


COMMENTS:
ODULE (GEM) TECH COMMENTS: REPLACED LCM AND FRT BULBS


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS GO OFF WHEN DRIVING AT NIGHT ON AU


COMMENTS:
TO LAMPS, MUST TURN THEM OFF AND THEN ON AND THEY WORK AGAIN DIAGNOSTI


COMMENTS:
CS: PERFORMED BCE TEST, NO CODES TECH QUESTION: ANY KNOWN CONCERNS,


COMMENTS:
TRACY,THERE HAVE BEEN PAST REPORTS OF THIS CONCERN RELATED TO THE LCM.


COMMENTS:
IT IS RECOMMENDED TO REPLACE THE LCM AND RETEST. THANK YOU FOR CONTAC


COMMENTS:
WEB FORM DATA - CONCERN: WHEN DRIVING HEADLIGHTS WILL GO OUT HAS TO US


COMMENTS:
E FLASH TO PASS WONT WORK IN AUTO OR MANUAL HERES A CLICK IN DASH LIGH


COMMENTS:
TS COME ON DIAGNOSTICS: IDS TEST LCM NO CODES TECH QUESTION: IS THERE


COMMENTS:
ANY CONCERNS FOR THIS PROBLEM SOUND LIKE A LCM TO ME BUT UNABLE TO VER


COMMENTS:
SCOTT,THANK YOU FOR YOUR INQUIRY. FOUND PAST REPORTS WITH SIMILAR CONC


COMMENTS:
ERN INDICATING REPLACING THE LCM REPAIRED THE CONCERN. CHECK FOR ANY A


COMMENTS:
FTERMARKET ACCESSORIES. CALL IF NEEDED. THANK YOU.


COMMENTS:
TECH COMMENTS: INSTALLED NEW LCM CAR HAS NOT COME BACK YET


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS CUT OUT WHILE DRIVING INTERMITANT P


COMMENTS:
ROBLEM DIAGNOSTICS: CHECKED FOR CODES NONE LOOKED OVER LCM CONNECTORSA


COMMENTS:
LL LOOK GOOD TECH QUESTION: ANY OTHER REPORTS FOR THIS CONCERN


COMMENTS:
JEFFERY, BASED ON THE INFORMATION PROVIDED AND REPORTS TO THE HOTLINE.


COMMENTS:
THE BIGGEST THING WE SEE IS THE LCM SHUTTING DOWN AFTER A FEW. THE LCM


COMMENTS:
WEB FORM DATA - CONCERN: HEAD LAMPS INTERMITENTLY GO OFF(FEW SEC) THEN


COMMENTS:
OK.CLICK SOUND WHEN HAPPENS. DIAGNOSTICS: UNABLE TO DUPLICATE. INSPECT


COMMENTS:
ED HEAD LAMP CIRCUIT,HARNESS & CONECTIONS.LCM SELF TEST PASS. TECH QUE


COMMENTS:
SCOTT,PAST REPORTS INDICATE THE LCM AS THE ROOT CAUSE. PLEASE THROUGHL


COMMENTS:
Y INSPECT FOR ADD-ON LIGHTING EQUIPMENT SPLICED IN TO THE HEADLAMP CIR


COMMENTS:
CUITS THAT MAY BE OVERLOADING THE DRIVER IN THE LCM CAUSING THE CONCER


COMMENTS:
N. IF NOTHING HAS BEEN SPLICED INTO THE CIRCUITS REPLACE THELCM.REPORT


COMMENTS:
#: 8IZAC201 REPLACE ELECTONIC MODULE (GEM) REPORT #: 8ILAR012 REPLACE


COMMENTS:
ELECTONIC MODULE (GEM) TECH COMMENTS: LCM FIX CONCERNTHANKS!REPORT #:


COMMENTS:
8HRBI013 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMRE


COMMENTS:
PORT #: 8CKA3001 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACE


COMMENTS:
D LCM.REPORT #: 8A3BA044 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS:


COMMENTS:
REPLACED LCM AND FRT BULBSREPORT #: 7LAAQ001 REPLACE ELECTONIC MODULE


COMMENTS:
(GEM) TECH COMMENTS: CK POWERS &GRDS. REPLACED LCMREPORT #: 7JLB5


COMMENTS:
004 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACE LCMREPORT #:


COMMENTS:
7HNBT020 REPLACE ELECTONIC MODULE (GEM) REPORT #: 7GLBX011 REPLACE EL


COMMENTS:
ECTONIC MODULE (GEM) TECH COMMENTS: LCMREPORT #: 6KTCK008 ADVISED SM T


COMMENTS:
O CK POWER AND GROUND TO LCM AND REPLACE LCM FOR VEHICLEREPORT #: 6G5C


COMMENTS:
5006 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: INSTALL NEW LIGHTIN


COMMENTS:
WEB FORM DATA - CONCERN: INSPECT FOR HEADLIGHTS SHUT OFF AT TIMES WHIL


COMMENTS:
E DRIVING DIAGNOSTICS: NO SPECIFIC PINPOINT TEST FOR CONCERN.CHECKBULB


COMMENTS:
S AND GROUND OK.CONSULT EVTM AND CHECK MULTI-SWITCH,CONNECTORS,ANDLCM


COMMENTS:
OK.RUN IDS,SELF-TEST NO CODES,MONITOR PIDS AND CHECK FUNCTIONS OK.ALLO


COMMENTS:
W TO SIT AND RUN IN STALL WITH HEADLIGHTS ON APPROX 1HR,NO FLICKER FRO


COMMENTS:
M LIGHTS.VEHICLE HAS RETURNED FOR THIS SAME CONCERN,WAS UNABLE TO VERI


COMMENTS:
FY THEN ALSO TECH QUESTION: CHECKED ALL FUSES AND CONNECTORS AGAIN,LOO


COMMENTS:
KED FOR HOTSPOTS AND HEAT DAMAGED PINS ALL OK. FOLLOWED PINPOINT TEST


COMMENTS:
ROY,THERE ARE SEVERAL REPORTS IN THE TECHNICAL HOTLINE DATABASE THAT A


COMMENTS:
RE POINTING TO A FEW CAUSES AS A POSSIBILITY FOR YOUR CONCERN. FIRST,


COMMENTS:
RECOMMEND TO INSPECT FOR ANY AFTERMARKET BULBS OR AFTERMARKET DEVICES


COMMENTS:
THAT COULD POSSIBLE BE TIED INTO HEADLAMP WIRING OR LCM WIRING. IF OK,


COMMENTS:
RECOMMEND TO LOAD TEST POWER AND GROUND TO LCM. IF OK, PAST FIX INFOR


COMMENTS:
MATION IS LEADING TOWARDS REPLACEMENT OF LCM TO RESOLVE YOUR CONCERN.


COMMENTS:
IF A FURTHER CONCERN IS NOTED, PLEASE CALL THE TECHNICALHOTLINE TO REV


COMMENTS:
IEW IN GREATER DETAIL.REPORT #: 8JGAB073 REPLACE ELECTONIC MODULE (GEM


COMMENTS:
) TECH COMMENTS: REPLACED LCM AND CONCERN REPAIREDREPORT #: 8CJAU056 R


COMMENTS:
EPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: HAD A BAD LCMREPORT #: 7C


COMMENTS:
3CR006 REPLACE ELECTONIC MODULE (GEM) REPORT #: 7ABG7002 REPLACE ELECT


COMMENTS:
ONIC MODULE (GEM) TECH COMMENTS: REPLACED LCMREPORT #: 6JCBF002 REPLAC


COMMENTS:
E ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LIGHTING CONTROL MODU


COMMENTS:
TECH COMMENTS: REPLACED LCM AND CONCERN WAS RESOLVED.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLAMPS HI/LOW GO OUT


COMMENTS:
INT.DIAGNOSTICS ALREADY COMPLETED: CK FUSES, SELF TEST LCM- 1732ODD. A


COMMENTS:
UTO LAMP CIRCUIT FAILURE. LET HEADLAMPS STAY ON IN HI FOR A WHILE- NO


COMMENTS:
CHANGE. PLAY WITH HEADLAMP SWITCH OFF/ON TILL THEY QUIT IN ON POSITION


COMMENTS:
, IF LCM IS TAPPED OR C2145C IS WIGGLED- LIGHTS COME ON. BACK PROBE C2


COMMENTS:
145C PIN 16 (GY) ON LCM. GET LIGHTS TO QUIT AGAIN. 0V. FROM PIN 16 OF


COMMENTS:
NATHAN, I WOULD GO IN THE DIRECTION OF DIAGNOSING A BAD LCM AS I DID N


COMMENTS:
OTE SEVERAL PREVIOUS REPORTS OF A BAD LCM CAUSING THE HEADLIGHTS TO SH


COMMENTS:
UT OFF WHEN DRIVING UNDER THE CONDITIONS YOU DESCRIBED. THE FACT THAT


COMMENTS:
THE CONCERN ONLY HAPPENS WHEN IN THE AUTOLAMP MODE POINTS TO THE LCM A


COMMENTS:
S WELL. REPORT #: 8KLAX001 REPLACE ELECTONIC MODULE (GEM) REPORT #: 8I


COMMENTS:
KA1009 REPLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED THE LCMR


COMMENTS:
EPORT #: 8EVA9017 REPLACE ELECTONIC MODULE (GEM) REPORT #: 7KTAJ072 RE


COMMENTS:
PLACE ELECTONIC MODULE (GEM) TECH COMMENTS: REPLACED LCM VEHICLE HAS N


COMMENTS:
WEB FORM DATA - CONCERN: CUSTOMER STATES WHEN HE TURNS THE HEADLIGHTS


COMMENTS:
ON ,ALL LIGHTS EXCEPT LOW BEAMS COME ON. IF HE PULLS HIGH BEAM FOR FLA


COMMENTS:
SH TO PASS-THEY WORK AND IF HE PUTS HIGH BEAMS ON(SWITCH FULL FORWARD)


COMMENTS:
HEADLIGTS DO NOT COME ON... DIAGNOSTICS: PERFORMED LCM SELFTEST-NO CO


COMMENTS:
DES.. DUPLICATE CONCERN AFTER SEVERAL TRIES....PERFORMEDPINPOINT TEST


COMMENTS:
A1-A2...HAVE GROUND FROM C205A RD/YE TO C2145C PIN 10 RD/YE..WHEN LIGH


COMMENTS:
TS DO NO LIGHT THERE IS NO CLICK NOISE FROM LCM OF INTERNAL RELAY....N


COMMENTS:
OTE-GROUND 201 C57 PIN 7 C205A OK. TECH QUESTION: HAVE YOU SEEN LCMS G


COMMENTS:
O BAD INTERNALLY-THIS APPEARS TO BE INTERNAL, IT ALSO INTERMITTENT . W


COMMENTS:
HEN PERFORMING PINPOINT TEST HEADLIGHT EVENTUALLYTRIGGER BACK ON-AS IF


COMMENTS:
HOWARD, WE HAVE SEEN THIS CONCERN IN THE PAST. LOAD TEST POWERS AND GR


COMMENTS:
OUNDS TO THE LCM WHILE THE FAULT IS PRESENT. PERFORM A PIN DRAG TESTON


COMMENTS:
THE LCM CONNECTOR TO CONFIRM GOOD PIN FIT. IF ALL WIRING PROVES OUTTH


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS WILL CUT OFF AFTER A FEW (3-5) MINU


COMMENTS:
TES, WILL NOT RETURN UNTIL H/LAMP SWITCH TURNED TO OFF OR PARK THEN BA


COMMENTS:
CK TO HEADLAMPS. DIAGNOSTICS: CHECKED LCM, NO DTCS. REMOVED WIG-WAG. S


COMMENTS:
UBSTITUTE TWO BULBS. SUBSTITUTED LCM. TECH QUESTION: THE 2005 ONLINE E


COMMENTS:
VTM LISTS ''AUTOLAMPS'' BUT NOT ''HEADLAMPS''. 04 AND 06 EVTMS DONT MA


COMMENTS:
TCH MY VEHICLE, AND THIS CAR HAS NO AUTOLAMPS. IM AFRAID IM MISSING SO


COMMENTS:
METHING DUE TO THIS DISCREPANCY. WHAT SHOULD I DO FOR A PROPER DIAGRAM


COMMENTS:
RAYMOND,IF YOU ARE LOOSING HEADLAMPS (LOW BEAM) AND THE CORRECT BULBS


COMMENTS:
WERE INSTALLED AND LCM WAS SWAPPED, I WOULD SUGGEST CHECKING CKTS FROM


COMMENTS:
LCM TO MULTIFUNCTION SWITCH AS WELL AS MULTIFUNCTION SWITCH TO THE LO


COMMENTS:
W BEAM BULBS FOR POTENTIAL SHORT TO GROUND. LCM WILL REMOVE POWER TO T


COMMENTS:
HE LOW BEAMS IF HIGH AMPERAGE/LOAD IS DETECTED. THIS IS A STRATEGY IN


COMMENTS:
THE LCM TO PROTECT ITSELF. I WOULD ALSO MAKE SURE WIRING FROM THE HEAD


COMMENTS:
LAMP SWITCH IS GOOD TO THE LCM. THE EVTM FOR THIS VEHICLEIS CORRECT FO


COMMENTS:
R YOUR APPLICATION, YOU WILL JUST WANT TO IGNORE ANY OF THE AUTO HEADL


COMMENTS:
TECH STATED THAT THE VEHICLE HAS THE CONCERN OF THE HEADLAMPS TURN ON


COMMENTS:
AND AFTER 3-5 MINUTES THEY TURN OFF. TECH REPLACED THE LCM. THE LCM TH


COMMENTS:
AT WAS REPLACED TECH STATED THAT THE BOX LOOKED LIKE IT HAD BEEN OPENE


COMMENTS:
D A FEW TIMES. TECH ALSO VERIFIED THAT THE PROPER LIGHT BULBS AREINSTA


COMMENTS:
LLED. TECH FOLLOWED PREVIOUS RECOMMENDATIONS AND DIDN'T FIND AN OPEN O


COMMENTS:
BASED ON OUR CONVERSATION AND DIAG ALREADY PERFORMED, ADVISED TECH TO


COMMENTS:
TECH REPLACED THE LCM WITH A KNOWN GOOD AND THE CONCERN WAS NOT PRESEN


COMMENTS:
T. TECH REPLACED THE LCM AND CONCERN WAS RESOLVED.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS INOP INTERMITANT TURN HEADLIGHTS O


COMMENTS:
N AND HAVE TO HOLD FLASH TO PASS TO GET EXTERIOR HEADLAMPS TO ILLUMINA


COMMENTS:
TE. DIAGNOSTICS: CHECK HEADLAMP SWITCH IN ON POSITION OCASIONALY HEADL


COMMENTS:
AMPS WILL NOT TURN ON LOW OR HIGH BEAM. FLASH TO PASS WILL WORK RUNNIN


COMMENTS:
G LAMPS AND INTERIOR LAMPS ILLUMINATE JUST NO HEADLAMPS. CONECTED DATA


COMMENTS:
LOGER FOUND HEADLAMPS ARE COMMANDED ON WHILE CONERN IS PRESANT AND LCM


COMMENTS:
HAS LOW BEAM PID ON. HEADLAMP PID ALSO SHOWSON, SOMETIMES YOU WILL HE


COMMENTS:
AR A CLICK AND THE HEADLAMPS WILL COME ON AFTER A FEW MINUTES OF NOT W


COMMENTS:
ORKING SUSPECTED POSIBLE STICKING RELAY BUT APEARS RELAY IS BUILT INTO


COMMENTS:
LCM. ALL SELFTESTS PASS CURENTLY NO CODES TECH QUESTION: GIVEN THE HE


COMMENTS:
ADLAMP PID SHOWS ON EVEN WHEN HEADLAMPS ARE NOT WORKING THIS WOULD IND


COMMENTS:
ICATE TO ME THE HEADLAMPS SWITCH IS WORKING THE MULTI FUNCTION SWITCH


COMMENTS:
HAS BEEN REPLACED I AM SUSPECTING LCM. ANY KNOWN CONCERNS? AND DO YOU


COMMENTS:
STEPHEN, LOAD TEST POWERS AND GROUNDS TO THE LCM. PAST REPORTS HAVE SH


COMMENTS:
OWN THE HEADLAMPS INTERMITTENTLY CUTTING OUT, IF ALL WIRING PROVES OUT


COMMENTS:
WEB FORM DATA - CONCERN: CUST STATES HEADLIGHTS GO OFF WHILE DRIVING D


COMMENTS:
IAGNOSTICS: IDS TEST LCM PASS-PASS CHECK OASIS, INSPECT WIRING AND HAS


COMMENTS:
CORRECT BULBS. TECH QUESTION: ANY KNOWN LCM INTERNAL PROBLEMS WITHTHI


COMMENTS:
DENNIS, WE DO HAVE A FEW PAST REPORTS OF THE LCM CAUSING THE HEADLIGHT


COMMENTS:
S TO SHUT OFF WHILE DRIVING. BASED ON THE PAST REPORTS WE RECOMMEND YO


COMMENTS:
U REPLACE THE LCM AND HAVE THE CUSTOMER REPORT BACK IF THECONCERN RE-O


COMMENTS:
CCURS. (I ASSUME THE CONCERN CAN'T BE DUPLICATED AT THIS TIME)


COMMENTS:
GCQIS PROBLEM, UNABLE TO ACCESS PAST REPORTS OF CONCERN.


COMMENTS:
CUST STATES THAT THE HEADLAMPS AND COURTESY LIGHTS ARE INOP TECH RAN N


COMMENTS:
GS NO COMMUNICATION WITH LCM TECH PERFORMED PINPOINT TESTS C-1 C-3 AND


COMMENTS:
VERIFIED ALL POWERS GROUNDS CONNECTOR PINS TECH IS SEEKING TO REPLACE


COMMENTS:
GAVE TECH APPROVAL CODE P03MQ TO REPLACE THE LCM PER HEADLAMP COURTEST


COMMENTS:
CUST STATES THAT THE HEADLAMPS BLINK ON AND OFF TECH VERIFIED CONCERN


COMMENTS:
AND RAN NGS NO CODES TECH VERIFIED POWERS AND GROUNDS NO CONCERNS TECH


COMMENTS:
IS SEEKING TO REPLACE THE LCM PER SSM-16698


COMMENTS:
GAVE TECH APPROVAL CODE P03MZ TO REPLACE THE LCM PER HEADLAMP ON/OFF C


COMMENTS:
WEB FORM DATA - CONCERN: HEAD LIGHTS WILL SHUT OFF WHILE DRIVING DIAGN


COMMENTS:
OSTICS: SELF TEST AND TEST DRIVING TECH QUESTION: NOT ABLE TO VERFY DU


COMMENTS:
GERARDO,THERE HAVE BEEN SOME SIMILAR REPORTS TO THIS CONCERN. IT IS RE


COMMENTS:
COMMENDED TO REPLACE THE LCM AND RETEST. THANK YOU FOR CONTACTING THE


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHTS GO OUTDIAGNOS


COMMENTS:
TICS ALREADY COMPLETED: SELF TESTPARTS REPLACED: LCMTECHNICIAN QUESTIO


COMMENTS:
N: HEADLIGHTS GO OUT INTER. FORM QUESTION: ISTHERE AN APPROPRIATE PINP


COMMENTS:
OINT TEST IN THE WSM FOR THIS CONCERN? ANSWER: NOFORM QUESTION: WAS TH


COMMENTS:
E PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  TECH INDICATES THAT TH


COMMENTS:
E HEADLIGHTS WHETHER IN AUTO OR REGULAR MODE INTERMITTENTLY WILL GO OU


COMMENTS:
T, TECH HAS CHECKED LCM CONNECTOR AND WIRING FOR ANY PIN FIT ISSUES AN


COMMENTS:
D FLASH TO PASS FUNCTIONS CORRECTLY,TECH LOOKING FOR ANY KNOWNS.


COMMENTS:
RALPH,RECOMMEND AT THIS TIME YOU REPLACE THE LCM, MOST CALLS IN THE SY


COMMENTS:
STEM POINT TO A LCM CONCERN IN MOST OF THESE VEHICLES SINCE YOU HAVERE


COMMENTS:
MOVED THE AUTO LOAD SENSOR AND CHECKED ALL WIRING FROM HEADLIGHT SWITC


COMMENTS:
WEB FORM DATA - CONCERN: HEADLIGHTS GO OUT WHILE DRIVING. DIAGNOSTICS:


COMMENTS:
VERIFIED CONCERN, RAN OASIS, NO TSBS. IDS TESTED, NO CODES. DATA LOGGE


COMMENTS:
R- HEADLIGHTS DID GO OUT, AND NOTHING CHANGED ON THE IDS SCREEN. I CAN


COMMENTS:
HEAR AN AUDIBLE CLICK WHEN THE HEADLAMPS TURN OFF BY THEMSELVES TECH


COMMENTS:
QUESTION: COULD IT BE THE LIGHTING MODULE IS GIVING UP..? LIKE ANINTER


COMMENTS:
PRESTON,THERE ARE MULTIPLE REPORTS THAT INDICATE THAT THE LCM WAS ATFA


COMMENTS:
ULT FOR THE SAME CONDITION. LOAD TEST POWER AND GROUND TO THE LCM WHIL


COMMENTS:
E THE CONCERN IS PRESENT. CHECK THE MULTIFUNCTION SWITCH PIDS WHILE TH


COMMENTS:
E CONCERN IS PRESENT TO CHECK FOR PROPER INPUT. IF OKAY REPLACE THE LC


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEADLIGHT AND AUTO LIGHT


COMMENTS:
DO NOT WORK AT TIMES.DIAGNOSTICS ALREADY COMPLETED: IDS TEST, NO CODE


COMMENTS:
S. INSPECT WIRING AT LCM, MULTI FUNCTION SWITCH, HEADLIGHT SWITCH.NO P


COMMENTS:
ROBLEMS FOUND.PARTS REPLACED: MULTI FUNCTION SWITCH.TECHNICIAN QUESTIO


COMMENTS:
N: ANY PROBLEMS LIKE THIS?FORM QUESTION: IS THERE AN APPROPRIATE PINPO


COMMENTS:
PINPOINT TEST FOLLOWED? ANSWER: NOCALL DATA:  TECH INDICATES THAT THE


COMMENTS:
AUTO-LAMP AND HEAD LIGHT FEATURE OPERATE ERRATICALLY, HEAD LIGHT SWIT


COMMENTS:
CH HAS BEEN REPLACED AND TECH INDICATES THAT THE AT TIME IN AUTO LAMP


COMMENTS:
MODE HE HEARS A CLICK TYPE NOISE COMING FROM LCM AND WHEN SWITCHING TO


COMMENTS:
HEADLIGHTS THE CLICK IS GONE AND HEARD AT OTHER TIMES, TECH LOOKING F


COMMENTS:
*REFER TO SSM 16698 FOR SIMILAR CONDITION.*INSPECT WIRING CONNECTOR TO


COMMENTS:
LCM FOR PUSH OUT PINS, FRAYED WIRES, BENT PINS AND SUCH IF ANY THING


COMMENTS:
FOUND REPAIR.*PERFORM WIGGLE TEST TO HARNESS AT LCM.*REPLACELCM PER SS


COMMENTS:
M LISTED ABOVE.SSM 16698 03 CVIC,GMARQ-ERRATIC HEADLAMPS/AUTOLAMPS-REP


COMMENTS:
S GO OUT WHILE DRIVING AT TIME.DIAGNOSTICS ALREADY COMPLETED: IDS TEST


COMMENTS:
CODE B1792PARTS REPLACED: NONETECHNICIAN QUESTION: ?FORM QUESTION: IS


COMMENTS:
-THE CUSTOMER STATES THAT THE HEAD LIGHTS GO OUT INTERMITTENTLY WHIL


COMMENTS:
E DRIVING. -THE TECH HAS NOT VERIFIED THIS CONCERN AT THIS TIME.


COMMENTS:
BASED ON OUR CONVERSATION AND PER PAST REPORTS IT IS RECOMMENDED TO RE


COMMENTS:
PLACE THE LCM FOR THIS CONCERN. THANKS FOR CALLING.


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS GO OFF AND COME BACK ON WHILE DRIVI


COMMENTS:
NG DIAGNOSTICS: IDS TEST LCM NO CODES, HAVE LIGHTS ON NOW AND NO PROBL


COMMENTS:
EM FOUND YET, CK BULBS AND THEY ARE FACTORY TECH QUESTION: HAVE WE HAD


COMMENTS:
PROBLEMS WITH HEADLAMP SWITCH OR LCM THAT WOULD NOT SHOW UP ON IDS TE


COMMENTS:
KEVIN, IF YOU ARE ABLE TO VERIFY THIS CONCERN AND THIS VEHICLE IS A PO


COMMENTS:
LICE OPTIONED VEHICLE THEN VERIFY THAT YOU HAVE REMOVED THE WIGWAG POL


COMMENTS:
ICE LAMP CONTROLER AND RETESTED AS THIS COULD BE INTERECEPTING THE SIG


COMMENTS:
NAL FOR THE HEADLAMPS. IF NOT THEN PLEASE CONTACT THE TECHNICAL HOTLIN


COMMENTS:
E WITH A PHONE CALL TO REVIEW THIS CONCERN. USE CONTACTID 102850835


COMMENTS:
*DLR IS UNABLLE TO DUPLICATE THE CONCERN AT THIS TIME.*CUSTOMER STATES


COMMENTS:
THE LAMPS WILL GO OFF FOR UP TO 15 MINUTES.*THIS IS A NON POLICE VEHI


COMMENTS:
*ADVISED DLR NO KNOWNS.*REVIEWED PAST REPORTS.RECOMMEND DLR DUPLICATE


COMMENTS:
THE CONCERN.*WIGGLE TEST HARNESSES AND CONNECTIONS.*IF NO TROUBLE FOUN


COMMENTS:
TECH COMMENTS: REPLACED LCM AND CONCERN REPAIRED


COMMENTS:
WEB FORM DATA - CONCERN: HEADLAMPS QUIT WORKING WHILE DRIVING, THEN CO


COMMENTS:
ME BACK. DIAGNOSTICS: LCM SELF TEST FOUND SYSTEM PASS. CHECKED BULBS,


COMMENTS:
OK. FOLLOWED PINPOINT TEST FOR LOW BEAMS INOP(HIGH BEAMS AND PARKING L


COMMENTS:
AMPS STAY ILLUMINATED, ONLY LOW BEAMS INOP) BUT LAMPS COME AND GO SO E


COMMENTS:
RRATICALLY, CANT GET THROUGH WHOLE TEST. INSPECTED THE MULTI FUNCTION


COMMENTS:
SWITCH AND CONNECTIONS, HEADLAMP SWITCH AND CONNECTIONS, LCM AND CONNE


COMMENTS:
CTIONS, OK. TECH QUESTION: HAVE YOU SEEN ANYTHING LIKE THIS BEFORE? TH


COMMENTS:
E LOW BEAMS JUST QUIT WHILE DRIVING AND THEN COME BACK WHENEVER. I THO


COMMENTS:
UGHT THIS WOULD SET A CODE, BUT NONE AREPRESENT. THE PROBLEM OCCURS IN


COMMENTS:
BOTH AUTOLAMPS AND REGULAR ''ON'' POSITIONS. THE HIGH BEAMS AND PARKI


COMMENTS:
NG AND TAIL LAMPS ALL STAY OPERATIONAL WHILE PROBLEM OCCURS. WHAT COUL


COMMENTS:
TYLER I ADVISE TO MAKE SURE THAT THE BULBS ARE THE CORRECT STOCK BULBS


COMMENTS:
. IF THEY ARE THAN PLEASE REPLACE THE LCM AND RE EVALUATE THE CONCERN.


COMMENTS:
WEB FORM DATA:DESCRIPTION OF VEHICLE CONCERN: HEAD LIGHTS GO OUT WHILE


COMMENTS:
DRIVINGDIAGNOSTICS ALREADY COMPLETED: TESTED LCM ON DEMAND PASS CONT


COMMENTS:
B1247 AND B2498INSP PARTS REPLACED: NONETECHNICIAN QUESTION: ANY KNOWS


COMMENTS:
?FORM QUESTION: IS THERE AN APPROPRIATE PINPOINT TEST IN THE WSM FOR T


COMMENTS:
ANSWER: YESCALL DATA:  -THE CUSTOMER ALLEGED THAT THE HEADLAMPS CUT O


COMMENTS:
UT AT TIMES WHILE DRIVING.-I HAVE NOT BEEN ABLE TO VERIFY THE CONCERN,


COMMENTS:
BUT THERE WERE LCM MEMORY DTC'S B1247 & B2498.-HAS THE HOTLINE SEEN T


COMMENTS:
HIS CONCERN BEFORE AND WHAT IS THE MOST COMMON FAULT THAT CAUSES THIS


COMMENTS:
-THE MOST COMMON REPAIR FOR THIS CONCERN ARE LCM REPLACEMENTS.-WHEN TH


COMMENTS:
E CONCERN IS PRESENT CHECK THE HEADLAMP INPUT PID IN THE LCM, IF IS RE


COMMENTS:
ADS CORRECTLY CHECK FOR VOLTAGE ON THE LCM HEADLAMP OUTPUT CIRCUIT 502


COMMENTS:
AT THE LCM C2145B PIN 16, AND AT THE MULTI-FUNCTION SWITCH C202C PIN


COMMENTS:
9.-IF THERE IS NO POWER ON CIRCUIT 502 COMING OUT OF THE LCM, THEN VOL


COMMENTS:
TAGE DROP TEST ALL LCM POWER & GROUND PINS AT THE LCM CONNECTORS, IF Y


COMMENTS:
OU FIND THERE IS AN EXCESSIVE VOLTAGE DROP ON A POWER CIRCUIT CHECK FO


COMMENTS:
R POSSIBLE LOOSE OR BLOWN FUSES THAT POWER UP THE LCM IN THE CJB, AS I


COMMENTS:
HAVE SEEN A FEW REPORTS FOR BAD FUSE RETENSION.


COMMENTS:
DLR STATES AFTER APPROX 15 MINUTES, THE HEADLAMPS WILL CUT OFF. TOGGLE


COMMENTS:
SWITCH TO PARK LAMPS AND BACK TO HEADLAMPS AND LAMPS COME ON.NO CODES


COMMENTS:
. TECH MONITORED PIDS AND WHILE HEADLAMP WAS CUTTING OFF THEPID WAS ST


COMMENTS:
ILL ON. NO CODES IN SYSTEM. TECH PERFORMED VOLTAGE DROPS TO VERIFY POW


COMMENTS:
ER AND GROUNDS. WIRING INTEGRITY AND CONNECTORS ARE FINE. SEATED PROPE


COMMENTS:
RLY. THIS VEHICLE IS NOT EQUIPPED WITH AUTO LAMPS. THIS ISA POLICE UNI


COMMENTS:
T BUT IS NOT FITTED WITH POLICE PACKAGES. TECH SEEKING APPROVAL


COMMENTS:
APPROVAL GIVEN FOR LIGHTING CONTROL MODULE REPLACEMENTP96PW


COMMENTS:
CUSTOMER STATES HEAD LIGHTS INOP. TECH VERIFIED CONCERN RAN SELF TEST


COMMENTS:
AND CODES B2498 AND B1792 WERE PRESENT. TECH VERIFIED PINS, HARNESS, A


COMMENTS:
ND SWITCH THEN USED KNOWN GOOD MODULE. TECH IS SEEKING TO REPLACE LCM


COMMENTS:
GAVE TECH APPROVAL CODE P962W PER HEADLIGHT INOP CONCERN.


COMMENTS:
CUSTOMER STATES AUTOLAMPS INOP AT TIMES AND INTORIOR LAMPS COME OFF AN


COMMENTS:
D ON.TECH VERIFIED CONCERN AND RAN SELF TEST NO CODES PRESENT. TECH VE


COMMENTS:
RIFIED PIDS, PINS, AND HARNESS. TECH USED KNOWN GOOD LCM AND CONCERNIS


COMMENTS:
RESOLVED. TECH IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P968R PER AUTOLAMPS INOP CONCERN


COMMENTS:
CUSTOMER STATES HEADLIGHTS INOP, INTERIOR LIGHTS INOP. TECH VERIFIED C


COMMENTS:
ONCRN AND STATES NO COMMUNICATION WITH LCM. TECH VERIFIED PINS, POWERS


COMMENTS:
, GROUNDS, AND IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P967S PER LIGHTING CONCERNS


COMMENTS:
CUST STATES THAT THE HEADLAMPS COME ON AT TIMES. TECH VERIFIED THIS CO


COMMENTS:
NCERN AND PERFORMED SELF TEST USING WDS. TECH REPORTS CODE B1352 TECH


COMMENTS:
VERIFIED KEY SWITCH PID AND REPORTS NO CONCERN WITH PHOTOCELL & AMPLIF


COMMENTS:
IER SENSOR. TECH IS SEEKING TO REPLACE THE LCM PER CONCERN.


COMMENTS:
SUGGEST THAT TECH VERIFY HARNESS AT LCM. ALSO SUGGEST THAT TECH VERIFY


COMMENTS:
ALL CONNECTOR PINS AT LCM. INFORMED TECH TO PERFORM PINPOINT TEST FROM


COMMENTS:
SECTION 4-17-0 FROM WORKSHOP MANUAL GAVE TECH REPORT NUMBER AND INFORM


COMMENTS:
ED TECH TO CALL BACK IF NO CONCERN IS FOUND.


COMMENTS:
CUST STATES THAT THE RIGHT HEAD LAMP IS INOP. TECH VERIFIED CONCERN AN


COMMENTS:
D RAN NGS NO CODES TECH PERFORMED PINPOINT TEST AND STATES THAT THERE


COMMENTS:
IS NO OUTPUT POWER FROM LCM TECH VERIFIED HEADLAMP CIRCUIT AND IS SEEK


COMMENTS:
GAVE TECH APPROVAL CODE P03HT TO REPLACE THE LCM PER INOP RIGHT HEADLA


COMMENTS:
CUST STATES THAT THE TURN SIGNALS HEADLAMPS BRAKE LIGHTS COURTESY LIGH


COMMENTS:
TS ARE INOP. TECH VERIFIED CONCERN AND PERFORMED SELF TEST CODE B-1342


COMMENTS:
TECH REPLACED THE LCM AND STATES THAT ALL FUNCTIONS WORK TECH IS SEEK


COMMENTS:
E CAN BE GIVEN. SUGGEST THAT TECH CALL RTDA BEFORE REPLACING ANY PARTS


COMMENTS:
THAT ARE ON THE RTDA PROGRAM. SUGGEST THAT TECH GET RTDA SHEET FROM F


COMMENTS:
THE TECHNICIAN HAS DUPLICATED INOPERATION OF THE TAIL, TURN, INTERIOR


COMMENTS:
LAMP, AND HEAD LIGHTS. THE TECHNICIAN IS SEEKING APPROVAL TO REPLACE T


COMMENTS:
HE LCM AS DIRECTED IN PPT A14 FOR DTC B1688.


COMMENTS:
PROVIDED APPROVAL CODE P04FT TO REPLACE THE LCM.


COMMENTS:
CUST REPORTS TURN SIGNALS HEADLAMPS COURTESY LIGHTS INOP. TECH VERIFIE


COMMENTS:
D CONCERNS REPORTS HARD FAULT B-1342 TECH VERIFIED ALL CONNECTORS AT L


COMMENTS:
CM. TECH IS SEEKING TO REPLACE PER CONCERN.


COMMENTS:
GAVE TECH APPROVAL CODE P038D TO REPLACE THE LCM PER HARD FAULT B-1342


COMMENTS:
E B1472 IS PRESENT. TECH FOLLOWED PINPOINT TEST C AND IS SEEKING TOREP


COMMENTS:
GAVE TECH APPROVAL CODE P96SV PER LIGHTING CONCERN.


COMMENTS:
CUST REPORTS DASH LIGHTS BECOME INOP AT TIMES. TECH REPORTS AFTER TURN


COMMENTS:
ING HEADLAMP SWITCH OFF AND ON DASH LIGHTS WILL FUNCTION. TECH REPORTS


COMMENTS:
NO CODES. TECH VERIFIED ALL CONNECTORS AT CLUSTER. TECH VERIFIED HARN


COMMENTS:
ESS ALL CONNECTORS GROUNDS IN CIRCUIT. TECH IS SEEKING TOREPLACE THE T


COMMENTS:
INFORMED TECH TO REPLACE THE LCM GAVE TECH APPROVAL CODE P03WV INFORME


COMMENTS:
D TECH TO CALL RTDA BACK WITH REPAIR UPDATE.


COMMENTS:
CUST REPORTS HEADLAMPS INOP WHEN AUTO LAMP FUNCTION IS ON. TECH VERIFI


COMMENTS:
ED CONCERN REPORTS NO CODES. TECH VERIFIED ALL CONNECTORS AT LCMTECH I


COMMENTS:
S SEEKING TO REPLACE THE LCM PER SECTION 417-01 IN WORKSHOP MANUAL PER


COMMENTS:
REVIEWED. GAVE TECH APPROVAL CODE P038S TO REPLACE THE LCM PER HEADLAM


COMMENTS:
CUSTOMER STATES THAT LOWBEAMS STAY ON. TECH VERIFIED CONCERN AND NO CO


COMMENTS:
DES. TECH STATES THAT LIGHTS STAY ON WHEN SWITCH IS DISCONNECTED, BUT


COMMENTS:
GOES OUT WHEN LCM IS UNPLUGGED. TECH IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P967U PER LIGHTING CONCERN.


COMMENTS:
CUSTOMER STATES THAT HEADLMAPS STAY ON AT TIMES. TECH VERIFIED CONCERN


COMMENTS:
AND NO CODES. TECH STATES THAT TAPPING ON THE MODULE WILL MAKE THE LIG


COMMENTS:
HTS COME ON AND OFF. TECH IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96HS PER LIGHTING CONCERN.


COMMENTS:
THE TECHNICIAN CANNOT ESTABLISH COMMUNICATION WITH THE LCM DURING DIAG


COMMENTS:
NOSTICS FOR INOPERATIVE HEADLAMPS, INTERIOR LAMPS, AND TURN SIGNALS. T


COMMENTS:
HE TECHNICIAN HAS VERIFIED POWER CIRCUITS, GROUND CIRCUITS AND CONNECT


COMMENTS:
ORS TO THE LCM. INSTALLATION OF A KNOWN GOOD MODULE HAS RESOLVED THE C


COMMENTS:
APPROVAL CODE P04E3 WAS PROVIDED TO REPLACE THE LCM.


COMMENTS:
CODES. TECH FOLLOWED PINPOINT TEST A AND IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P961S PER LIGHTING CONCERN.


COMMENTS:
CUSTOMER STATES THAT HEADLAMPS ARE INOP, VEHICLE WON'T COME OUT OF PAR


COMMENTS:
K, AND NO DASH LIGHTS. TECH VERIFIED CONCERN AND NO CODES. TECH FOLLOW


COMMENTS:
ED PINPOINT TEST A AND IS SEEKING TO REPLACE LCM.


COMMENTS:
GAVE TECH APPROVAL CODE P96KS PER CONCERN.


COMMENTS:
(REDACTED),IF YOU ARE LOOSING HEADLAMPS (LOW BEAM) AND THE CORRECT BULBS


COMMENTS:
CUSTOMER STATES THAT LIGHTS ARE INOP ON THE DASH. TECH HAS FUSE 9 OPEN


# t_C_Header (REDACTED BY ODI)

P_A_NAME:
Crossroads Ford Lincoln Mercury of Morganton, Inc


P_A_NAME:
Ourisman Ford Lincoln Mercury of Alexandria


P_A_NAME:
George Ballentine Ford Lincoln-Mercury,  Inc.


P_A_NAME:
Jerry Duncan Ford, Lincoln, Mercury, Inc.


P_A_NAME:
Anderson Ford Lincoln Mercury of St. Joseph


P_A_NAME:
David McDavid's Plano Lincoln Mercury, Inc.


P_A_NAME:
Golden Circle Ford, Lincoln, Mercury, Inc.


P_A_NAME:
Warnock Automotive, Inc./DBA Warnock Ford


# t_M3_Comments (REDACTED BY ODI)

Comments:
GHT, CUST WAS GIVEN A COURTESY RIDE HOME   - NEXT DAY CUST W


Comments:
AS GIVEN A CALL WHEN VEH WAS READY FOR PICK UP   - VERY HAPP


Comments:
Y & SATISFIED WITH THE PROFESSIONAL TIMELY SERVICE    ===OBC


Comments:
TO CUST===  - VERY HAPPY WITH THE DLRSHP.   - VEH IS  FINE


Comments:
& THERE IS NO CURRENT ISSUE.  PER CUSTOMER, DEALER SAYS:   -


Comments:
COLONIAL FORD    - DANBURY, CT 06811  - TEL: (203) 748-3503


Comments:
- SER ADV MARK GERGELY.  CAC ADVISED:  - CUSTOMER FOCUS -


Comments:
VIDING FORD MOTOR COMPANY WITH FEEDBACK; YOUR OPINIONS ARE V


Comments:
ALUABLE TO US.  I HAVE DOCUMENTED YOUR COMMENTS AND THE INFO


Comments:
RMATION YOU PROVIDED REGARDING YOUR POSITIVE EXPERIENCE, WHI


Comments:
CH WILL BE FORWARDED TO THE CUSTOMER RELATIONS MANAGER AT TH


Comments:
E DEALERSHIP.  I WILL ALSO FORWARD A COPY TO FORD MANAGEMENT


Comments:
, SO THAT THEY ARE AWARE OF HOW PLEASED YOU WERE WITH THE DE


Comments:
CUSTOMER SAID: -  CHIEF OF POLICE, DANBURY CONNECTICUT CALLE


Comments:
D WITH CONCERN ON HEADLIGHT- POLICE DEPT HAS 6  CROWN VICS I


Comments:
OF HEADLIGHT MODULE-CUST IS SEEKING ASSISTANCE FOR REPAIRDEA


Comments:
LER SAID: BEAU TOWNSEND FORD1020 WEST NATIONAL ROAD VANDALIA


Comments:
, OH 45377TEL:(800) 998-9596CRC ADVISED: I HAVE REVIEWED YOU


Comments:
R SITUATION AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA/


Comments:
CSP ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS R


Comments:
EPAIR.PLEASE STAY IN CONTACT WITH YOUR S/M FOR FURTHER INFOR


Comments:
CUSTOMER SAID: THREAD ID:1-46HPX2-THE LIGHTS WENT OUT WHILE


Comments:
DRIVING ON JULY 14, 2008-HAD TO HOLD THE LIGHT SWITCH/TURN S


Comments:
IGNAL TO HAVE LIGHTS-WAS ADVISED IT WAS THE THE LCM MODULE(4


Comments:
W7213C788-BC)-TOOK TO DLRSHP AND THE VEH WAS FIXED-THEY ARE


Comments:
HAVING PROBLEMS WITH THE STEERING BEING HARD-STATES THAT FMC


Comments:
SHOULD CONSIDER PAYING THE LCM MODULE-CUST IS ASKING FOR RE


Comments:
IMBURSEMENT FOR THE LCM MODULE WITH THE COST OF $444.33 AND


Comments:
LABOR FOR $132.00 AND TAX WAS $27.77 WITH THE TOTAL $604.10D


Comments:
EALER SAID: -SERVICING DLR:-VICTORY LANE FORD903 OLD ROUTE 6


Comments:
6 NORTH LITCHFIELD, IL 62056TEL:(217) 324-3965-REPAIRING DLR


Comments:
:DREW FORD INC114 WEST SPRUCE GILLESPIE, IL 62033TEL:(217) 8


Comments:
39-2145FAX:(217) 839-4074CRC ADVISED: I HAVE REVIEWED YOUR S


Comments:
ITUATION AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA/CSP


Comments:
ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPA


Comments:
IR.PLEASE STAY IN CONTACT WITH YOUR S/M FOR FURTHER INFORMAT


Comments:
R VICTORY LANE FORD***-SPOKE WITH S/M LYNN-WAS TAKEN FOR DRE


Comments:
W FORD FOR THIS REPAIR-BEEN TO THE DLR TWICE FOR SERVICE TIR


Comments:
E STEERING***OBC TO DLR DREW FORD INC***-SPOKE WITH S/M TERR


Comments:
Y-WAS AT THE DLR AT 7/21/08 AT 72,529 MILES-CUST HAD EXPIRED


Comments:
ESP-BOUGHT THIS ONE AT THE DLR -DOESN'T THINK THE CUST COUL


Comments:
D HAVE CAUSED THE CONCERN-NOT A COMMON PROBLEM-CUST OF REPAI


Comments:
RS IS $604.10 -DLR DOESN'T THINK THIS IS A GOOD BUSINESS CAS


Comments:
CUSTOMER SAID: 1.  AUTO SENSOR AND MANUAL HEADLIGHTS WOULD T


Comments:
URN OFF-CUST NOTICED CONCERN IN FEBRUARY 2008-INTERMITTENT C


Comments:
ONCERN-CUST CALLED LOCAL DLR AND FORD CRC AND THERE WAS NO R


Comments:
ECALLS FOR THE VEH-CUST TOOK VEH INTO INDEPENDENT MECHANIC F


Comments:
OR REPAIR (FEBRUARY 2008)-MECHANIC REPLACED A LIGHT CONTROL


Comments:
MODULE-CUST PAID APPROXIMATELY  $569.00 FOR REPAIR-CUST DIDN


Comments:
'T WANT TO WAIT AROUND TOO LONG FOR REPAIR AND WAS CONCERNED


Comments:
BECAUSE HIS WIFE AND CHILDREN WOULD BE IN THE CAR ALSO-FEEL


Comments:
S CONCERNS SHOULD NOT BE HAPPENING AT CURRENT AGE AND MILEAG


Comments:
E-CUST WROTE A LETTER TO THE CRC REQUESTING REIMBURSEMENT AN


Comments:
D RECEIVED A LETTER TO CALL BACK IN TO DISCUSS CONCERNS-CUST


Comments:
SEEKING REIMBURSEMENT TOWARDS REPAIRDEALER SAID: -DLR ADVIS


Comments:
ED CUST THERE WERE NO RECALLS AND THERE IS NOTHING DLRSHP CA


Comments:
N DO-ROGER BURDICK LINCOLN MERCURY INC.5885 EAST CIRCLE DR C


Comments:
ICERO, NY 13039TEL:(315) 699-6300CRC ADVISED: I HAVE REVIEWE


Comments:
D YOUR SITUATION AND THERE ARE NO WARRANTIES, FSA/CSP'S ON Y


Comments:
OUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR YOUR REIMBURSE


Comments:
MENT REQUEST.-ADVISED CUST NO RECALLS, CSP, OR WARRANTIES TO


Comments:
PROVIDE COVERAGE AND UNFORTUNATELY WOULD BE CUST PAY SITUAT


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ION AND FMC CAN NOT PROVIDE FIN ASST TOWARDS REIMBURSEMENT R


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EQUEST-ADDITIONALLY SINCE REPAIR WAS PERFORMED AT INDEPENDEN


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T MECHANIC FMC DOESN'T PROVIDE REIMBURSEMENT TOWARDS REPAIRS


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PERFORMED AT INDEPENDENT MECHANICS-IF A RECALL ARISES IN TH


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N FLEET- HEADLIGHT ASSEMBLY MODULE KEEPS GOING OUT- DRIVERS


Comments:
HAVE TO SMACK THE DASHBOARD TO GET HEADLIGHTS BACK ON WHILE


Comments:
DRIVING- SAFETY ISSUE- PARTS HAVE BEEN DELAYED- CUST WANTS P


Comments:
ARTS IMMEDIATELYDEALER SAID: - PORT CLINTON FORD MERCURY2155


Comments:
GILL ROAD PORT CLINTON, OH 43452TEL:(800) 332-3176- RYAN, P


Comments:
M- SAID PART IS IN TRANSMITCRC ADVISED: I HAVE CONTACTED YOU


Comments:
R DEALERSHIP REGARDING THIS MATTER AND THE PARTS FOR YOUR VE


Comments:
HICLE ARE NOW AVAILABLE. PLEASE CONTACT THE DEALERSHIP DIREC


Comments:
TLY TO SET UP AN APPOINTMENT FOR YOUR VEHICLE REPAIRS. (PROV


Comments:
IDE DEALER TELEPHONE NUMBER AND CONTACT PERSON)---OBC TO DLR


Comments:
---- SPOKE TO RYAN, PM- FORGOT TO ORDER PART- ORDER IS GOING


Comments:
IN TODAY- PARTS NUMBER: 4W7Z13C788AA- LIGHTING CONTROL MODU


Comments:
CUSTOMER SAID: 1. HEADLIGHTS WOULD NOT COME ON=STARTED THIS


Comments:
PAST WEEK=FIRST TIME HAPPENED=TOOK TO DLR YESTERDAY=33000 =V


Comments:
EH AT DLR=CUST WANTS FORD TO REPLACE THE SWITCHDEALER SAID:


Comments:
SANFORD FORD LINCOLN MERCURY, INC. 27332 TEL:(919) 775-2221=


Comments:
CUST DOESN'T REMEMBER WHO HE SPOKE WITH =REPLACING LIGHTING


Comments:
MODULAR=$490 PART=$182 LABOR (2 HOURS)CRC ADVISED: I HAVE RE


Comments:
VIEWED THIS SITUATION WITH YOUR DEALERSHIP AND WE HAVE AGREE


Comments:
D DUE TO YOUR LOYALTY TO FORD AND THE DEALERSHIP THEY WOULD


Comments:
LIKE TO PROVIDE YOU WITH ASSISTANCE TOWARDS YOUR VEHICLE REP


Comments:
AIR.  PLEASE CONTACT (NAME OF SERVICE MANAGER/SERVICE ADVISO


Comments:
R OR CRM) TO SCHEDULE A REPAIR. NOTE TO CSR - IS MAY BE APPR


Comments:
OPRIATE TO MAKE A CONFERENCE BRIDGE/CALL IN AN ATTEMPT TO SC


Comments:
HEDULE THE REPAIR. PLEASE MAKE SURE YOU RECEIVE THE CONCURRE


Comments:
NCE OF THE SERVICE MANGER BEFORE CONNECTING THE CUSTOMER.=OB


Comments:
C TO DLR=SPOKE WITH PAT IN SERVICE=SPOKE WITH SCOTT S/M=HEAD


Comments:
LIGHTS WOULD NOT COME ON=HAD IT AT A SHOP, REPLACED SEVERAL


Comments:
PARTS=NEEDS LIGHTING CONTROL=$457 PARTS=$213 LABOR (2 HOURS)


Comments:
=$670 TOTAL=CUST DOES NOT DO SERVICE/MAINTENANCE BUT HAS 5 O


Comments:
THER FORDS=LAST TIME IN WAS IN 06=TRANS REPLACED=GOOD BUSINE


Comments:
SS DECISION FOR FORD=MIGHT NOT BENEFIT DLR=SEEMS LIKE HE TAK


Comments:
ES HIS VEH SOMEWHERE ELSE=WARRANTABLE REPAIR=FMC TO ASST WIT


Comments:
H $300=CUST PAY $370=DLR PARTICIPATION-NONE=1-800-333-9115 P


Comments:
== CCST JBROW710 EXT 7396 == OBC TO DLR == SPOKE TO SCOTT S/


Comments:
A == THE PART IS IN TODAY 05/05 == LIGHTING CONTROL MODULE =


Comments:
= THE HEADLIGHTS WOULD NOT COME ON == THE VEH WILL BE READY


Comments:
BY THE EOB TODAY 05/05 == OBC TO CUST (REDACTED) == LM ON


Comments:
VM == ADVISED THAT I UNDERSTAND THAT THE VEH WILL BE READY B


Comments:
Y EOB TODAY 05/05 == ADVSIED OF MY INFORMATION 866-631-3788


Comments:
EXT 7396 == SCHEDULED F/U FOR WEDNESDAY 05/07/2008 BY 5 PM E


Comments:
A == THE VEH IS REPAIRED == AND THE CUST HAS THE VEH == THE


Comments:
CUST PICKED UP THE VEH ON MONDAY 05/05 == OBC TO CUST 919-77


Comments:
6-4567 == LM ON VM == ADVISING THAT I WAS SEEKING TO SEE HWO


Comments:
THE VHE WAS DOING AT THIS TIME == ADVSIED OF MY INFORMATION


Comments:
866-631-3788 EXT 7396 == ADVISED THAT THEY COULD CALL ME AS


Comments:
WELL TO LET ME KNOW HOW THE VHE IS CURRENTLY DOING == SCHED


Comments:
ULED F/U FOR THURSDAY 05/08/2008 BY 5 PM EST ==


Comments:
ON VM == ADVISING CUST THAT I WAS SEEKING TO SEE HOW THE VEH


Comments:
WAS DOING AT THIS TIME == ADVISED OF MY INFORMATION 866-631


Comments:
-3788 EXT 7396 == ADVISED THAT HE COULD CALL ME AS WELL TO L


Comments:
ET ME KNOW HOW THE VEH IS CURRENTLY DOING == SCHEDULED 3RD F


Comments:
/U FOR FRIDAY 05/09/2008 BY 5 PM EST == IF NO CONTACT WITH C


Comments:
== CCST JBROW710 EXT 7396 == OBC TO CUST (REDACTED) == LM


Comments:
ON VM == ADVISED WAS SEEKING TO SEE HOW THE VEH WAS DOING AT


Comments:
THIS TIME == ADVSIED CUST IF ANY FURTHER QUESTIONS OR CONCE


Comments:
RNS TO PLEASE GIVE US A CALL BACK == PROVIDED NUMBER FOR CRC


Comments:
800-392-3673 == THIS WAS 3RD ATTEMPT TO REACH THE CUST == T


Comments:
HERE HAS BEEN NO CONTACT == NO FURTHER ACTION IS REQUIRED ==


Comments:
CUSTOMER SAID: 1. HEADLIGHTS ON THE VEH WENT OUT AND CAME BA


Comments:
CK ON 2 NIGHTS AGO AS WELL AS LAST NIGHT-IT IS ALMOST 1000 D


Comments:
OLLARS TO GET THE HEADLIGHTS TO WORK AT NIGHT-SOME KIND OF M


Comments:
ODULE OR ELECTRONIC PART-SOMETHING LIKE THIS SHOULD BE COVER


Comments:
ED UNDER SOME KIND OF WARRANTY-NEVER HAD AN ISSUE LIKE THIS


Comments:
WITH ANY OTHER MANUFACTURER-CUST COULD UNDERSTAND IF HE FLIP


Comments:
PED THE SWITCH OVER AND OVER AGAIN AND THE PART BURNT OUT-SW


Comments:
ITCH IS ON AUTOMODE-STRUTS WENT OUT THE VEH AND THE WAS CHAR


Comments:
GED $500 FOR THE REPAIR IN THE PAST-THIS IS A LUXURY VEH DOE


Comments:
S NOT GO OFFROAD WITH IT AND FEELS THE STRUTS SHOULD NOT HAV


Comments:
E GONE OUT THAT SOON-DOES NOT EVEN FOOL WITH THE LIGHT SWITC


Comments:
H-CUST IS SEEKING FINANCIAL ASSISTANCE WITH THE COST OF THIS


Comments:
REPAIRDEALER SAID: BANNER FORD1943 NORTH CAUSEWAY BOULEVARD


Comments:
MANDEVILLE, LA 70471TEL:(800) 761-6157-SPOKE WITH STEVE S/A


Comments:
-IT WOULD COME OUT TO BE AROUND $1000CRC ADVISED: I HAVE REV


Comments:
IEWED THIS SITUATION WITH YOUR DEALERSHIP AND WE HAVE AGREED


Comments:
DUE TO YOUR LOYALTY TO FORD AND THE DEALERSHIP THEY WOULD L


Comments:
IKE TO PROVIDE YOU WITH ASSISTANCE TOWARDS YOUR VEHICLE REPA


Comments:
IR.  PLEASE CONTACT (NAME OF SERVICE MANAGER/SERVICE ADVISOR


Comments:
OR CRM) TO SCHEDULE A REPAIR. NOTE TO CSR - IS MAY BE APPRO


Comments:
PRIATE TO MAKE A CONFERENCE BRIDGE/CALL IN AN ATTEMPT TO SCH


Comments:
EDULE THE REPAIR. PLEASE MAKE SURE YOU RECEIVE THE CONCURREN


Comments:
CE OF THE SERVICE MANGER BEFORE CONNECTING THE CUSTOMER.-ADV


Comments:
AS ABOVE-ADVISED CUST AFTER WE ASSIST HE WOULD END UP PAYIN


Comments:
G $230 FOR THE REPAIR-ADV CUST IF HE NEEDS FURTHER CLARIFICA


Comments:
TION ON THE SITUATION HE CAN CONTACT LIZ S/M AT THE DLRSHP--


Comments:
-OBC TO DLR----SPOKE WITH LIZ S/M-I WOULD NOT BE ABLE TO ASS


Comments:
IST ON MY END-THE VEH HAS ONLY BEEN HERE ONCE BEFORE-HAS NOT


Comments:
DONE MUCH AT OUR DLRSHP AT ALL-I WOULD NOT BE OPPOSED TO YO


Comments:
U GUYS ASSISTING IF YOU FEEL THAT IT WOULD BE A GOOD DECISIO


Comments:
N-IF YOU GUYS WANT TO YOU CAN PAY FOR THE PART AND WE WILL J


Comments:
UST HAVE THE CUST PAY FOR THE LABOR-LABOR AT WARRANTY RATES:


Comments:
$230-PART AT WARRANTY RATES: $279.93-CUST PAY: $230


Comments:
CCS LINDA X-7143***UPON CASE REVIEW MADE OBC TO DEALER AND S


Comments:
POKE TO STEVE SA WHO IS HANDLING THE VEHICLE***SA STATED THA


Comments:
T VEHICLE IS REPAIRED AND CUSTOMER PICKED IT UP*****MADE OBC


Comments:
TO CUSTOMER AT 9858012203 AND LEFT MESSAGE THAT REP WOULD F


Comments:
/U ON WEDNESDAY 2/13/08 BY 6PM EASTERN TO VERIFY THE REPAIR


Comments:
CCS LINDA X-7143***PER SCHEDULED F/U CCS MADE OBC TO CALLER/


Comments:
WRITER AT (REDACTED) AND LEFT MESSAGE THAT REP WAS ATTEMPTIN


Comments:
G TO VERIFY THAT THE CONCERN WITH HIS VEHICLE HAD BEEN RESOL


Comments:
VED***CCS SCHEDULED THIRD AND FINAL ATTEMPT TO CONTACT THE C


Comments:
USTOMER FOR THURSDAY 2/14/08 BY 6PM EASTERN AND LEFT DIRECT


Comments:
CCS LINDA X-7143***RECEIVED IBC FROM CUSTOMER WHO STATED THA


Comments:
T THE CONCERN HAD BEEN RESOLVED BY THE DEALERSHIP***CUSTOMER


Comments:
STATED THAT HE SPOKE TO SHAUN AND WAS ABLE TO LOWER THE REP


Comments:
AIR PRICE***CUSTOMER UNDERSTANDS THAT VEHICLE IS OUT OF WARR


Comments:
ANTY BUT BELIEVES THAT CONCERN WAS DUE TO A DEFECT***CCST IS


Comments:
CLOSING THIS CASE AND NO FURTHER ACTION IS REQUIRED


Comments:
CUSTOMER SAID: -HEAD LIGHTS QUIT WORKING WHILE DRIVING AT NI


Comments:
GHT-TOOK TO DLR-DLR SAID I NEED A MODULE REPLACED-COST OF RE


Comments:
PAIR IS AROUND $450.00-I WOULD LIKE TO HAVE FORD PAY FOR THI


Comments:
S SAFETY ISSUE-WE ARE A FORD LOYAL FAMILYDEALER SAID: LINDSA


Comments:
Y FORD, LLC11250 VEIRS MILL ROAD WHEATON, MD 20902TEL:(888)


Comments:
901-2978CRC ADVISED: I WOULD LIKE TO RESEARCH THIS SITUATION


Comments:
FURTHER ON YOUR BEHALF TO ENSURE YOUR REQUEST RECEIVES PROP


Comments:
ER CONSIDERATION. IS THERE A TIME THAT IS MOST CONVENIENT FO


Comments:
R ME TO CONTACT YOU?-OBC TO DLR-SPOKE TO RUDY, SA-LIGHTS STA


Comments:
RTED FLICKING OFF AND ON OVER A 1-2 YEARS AGO AFTER AN ACCID


Comments:
ENT-CUST WAS IN A RECENT ACCIDENT AND LIGHTS WERE NOT WORKIN


Comments:
G-NEEDS A HEAD LAMP MODULE REPLACED, IT HAD GONE BAD-THIS IS


Comments:
NOT RELATED TO HIS ACCIDENTS-THIS IS A NORMAL WEAR & TEAR I


Comments:
TEM-WE ARE NOT GOING TO PAY FOR THIS REPAIR-CUST INSURANCE W


Comments:
ILL PAY FOR REPAIR BECAUSE IT WAS NOT CAUSED FROM THE AACIDE


Comments:
CCS BECKY EXT 7104-PER SIEBEL F/U IS TO OCCUR TODAY FROM AGE


Comments:
NT 2/20 BY 5:00 PM EST -CCS WILL MONITOR TO ENSURE F/U IS KE


Comments:
CCS BECKY EXT 7104-PER HISTORICS AGENT CONTACTED CUST AND PR


Comments:
OVIDED RESOLUTION OF NO ASSIST -NO ACTION REQUIRED FROM CCS


Comments:
CUSTOMER SAID: -HEADLIGHTS WOULD NOT STAY ON -MAY STAY ON FO


Comments:
R FEW MIN THEN JUST GO OFF-THEN MAY COME ON AGAIN-DLRSHP PUT


Comments:
IN LIGHT SWITCH $250 -CONTINUED TO HAPPEN-TOOK BACK TO DLRS


Comments:
HP AND SAID HEADLIGHT MODULE BAD DLRSHP CHARGED $583-CUST FE


Comments:
ELS TO MUCH TO PAY FOR HEADLIGHT REPAIR-CUST FEELS HE SHOULD


Comments:
BE REIMBURSED FOR LIGHT SWITCH COST AS WELL AS OVERPRICING


Comments:
DATE STAMPED 7-28-03.  ATTORNEY ALLEGES CLIENT'S VEHICLE HA


Comments:
S BEEN SERVICED ON AT LEAST FOUR OCCASIONS FOR HEADLIGHTS AN


Comments:
D PANEL LIGHTS MALFUNCTIONING.  ATTORNEY DEMANDS CONTACT FRO


Comments:
ATTY AWARE OF DEMAND RECIEPT. LETTER SENT TO CSM REQUESTING


Comments:
LPA HAS REVIEWED THE SRV HISTORY FROM BOTH THE SELLING AND T


Comments:
HE SERVICING DLR. BASED ON THE AVAILABLE INFORMATION, WE CAN


Comments:
NOT HONOR REQUEST FOR REPURCHASE. LETTER OF CLOSING WILL BE


Comments:
CUSTOMER SAYS:   **LETTER DT DEC 17, 2004**  - HAD SOME ELEC


Comments:
TRICAL SYSTEM ISSUES WITH THE TURN SIGNALS, HAZARD BLINKERS,


Comments:
HEAD LIGHTS STAYING ON, TAIL LIGHTS & REAR WINDOW DEFROSTER


Comments:
NOT WORKING  - TOOK IT TO COLONIAL FORD WITHOUT APPOOINTMEN


Comments:
T AS IT WAS A SERIOUS ISSUE   - SER ADV MARK GOT THE VEH CHE


Comments:
CKED THOUGH THEY WERE VERY BUSY   - DLR ORDERED PARTS OVERNI


Comments:
& THERE IS NO CURRENT ISSUE.   PER CUSTOMER, DEALER SAYS:


Comments:
- COLONIAL FORD    - DANBURY, CT 06811  - TEL: (203) 748-350


Comments:
3  - SER ADV MARK GERGELY.  CAC ADVISED:  THANK YOU FOR PROV


Comments:
IDING FORD MOTOR COMPANY WITH FEEDBACK; YOUR OPINIONS ARE VA


Comments:
LUABLE TO US.  I HAVE DOCUMENTED YOUR COMMENTS AND THE INFOR


Comments:
MATION YOU PROVIDED REGARDING YOUR POSITIVE EXPERIENCE, WHIC


Comments:
H WILL BE FORWARDED TO THE CUSTOMER RELATIONS MANAGER AT THE


Comments:
DEALERSHIP.  I WILL ALSO FORWARD A COPY TO FORD MANAGEMENT,


Comments:
SO THAT THEY ARE AWARE OF HOW PLEASED YOU WERE WITH THE DEA


Comments:
LERSHIP EXPERIENCE. INFERENCE CASE ID:  1034


Comments:
E FUTURE CUST SHOULD BE NOTIFIED THROUGH MAIL-3/36 MILES BTB


Comments:
WARRANTY-ADVISED CUST OF $1,000.00 RETAIL CUSTOMER CASH PLU


Comments:
S $500.00 FORD CREDIT RETAIL BONUS CUSTOMER CASH PLUS $400.0


Comments:
0  BONUS CUSTOMER CASH-WWW.GENINUESERVICE.COM AND WWW.FORDVE


Comments:
CUSTOMER SAID: ==CUST LIGHTS WENT OUT ON THE VEH AND HE HAD


Comments:
TO REPLACE THE LIGHTING CONTROL MODULE WHICH COST HIM 600.00


Comments:
==CUST WANTED TO KNOW IF THERE WERE ANY RECALLS ON THE VEHDE


Comments:
ALER SAID: WEST - HERR FORD OF AMHERST, LLC10 CAMPBELL BLVD


Comments:
GETZVILLE, NY 14068TEL:(716) 568-2000 X359CRC ADVISED: I HAV


Comments:
E REVIEWED YOUR SITUATION AND UNFORTUNATELY, THERE ARE NO WA


Comments:
RRANTIES, FSA/CSP ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTA


Comments:
NCE FOR THIS REPAIR.PLEASE STAY IN CONTACT WITH YOUR S/M FOR


Comments:
CUSTOMER SAID: **HISTORICAL**-ìTHREAD-ID: 1-48L6HO┘-VEH IS 2


Comments:
003 FORD CROWN VICTORIA WITH 78000 MILES-THE LIGHTS GO OUT F


Comments:
OR NO APPARENT REASON-SHE HAVE SEEN IN OTHER E-MAIL SITES TH


Comments:
AT THE LCM IS THE PROBLEM-SHE WANTS TO KNOW WHY THERE HAS NO


Comments:
T BEEN ANY RECALLS ISSUED ON THIS PROBLEM.-ìTHREAD ID:1-48U1


Comments:
HI┘-SHE WOULD LIKE TO KNOW IF THERE'S A RECALL ON THE LIGHTI


Comments:
NG CONTROL MODULE (LCM)-SHE THINKS THAT A RECALL SHOULD BE I


Comments:
SSUED SINCE THIS IS A SAFETY ISSUE, WHEN DRIVING DOWN THE RO


Comments:
AD AND THE LIGHT GOES OUT FOR NO APPARENT REASON-SHE HAVE CH


Comments:
ECKED THE COST IN REPLACING THE LCM-THE COST IS $800 FOR THE


Comments:
PART ONLY-SHE CANNOT AFFORD THAT, BUT SHE REALLY NEEDS HER


Comments:
VEH-THEY WERE FAITHFUL FORD CUSTS SINCE SHE WAS 17 YEARS OLD


Comments:
-HER FIRST VEH IS A FESTIVA-THEY HAVE OWNED NOTHING BUT FORD


Comments:
S FOR THE LAST 20 YEARS-SHE WANTS TO KNOW WHAT FORD CAN DO T


Comments:
O HELP HER-SEEKING ASSISTANCE.DEALER SAID: -NONE.-CLASSIC FO


Comments:
RD LINCOLN MERCURY-1698 BOOKER DAIRY ROAD -SMITHFIELD, NC 27


Comments:
577-4844-TEL:(919) 934-6500.CRC ADVISED: -I HAVE REVIEWED YO


Comments:
UR SITUATION AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA


Comments:
/CSP ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS


Comments:
REPAIR.-MANY FACTORS ARE USED TO DETERMINE WHEN A RECALL IS


Comments:
NECESSARY. SOME OF THESE INCLUDE WARRANTY, VEHICLE HISTORY,


Comments:
CUST CONTACTS, DEALER INPUT. THESE FACTORS HELP DETERMINE WH


Comments:
EN A VEH RECALL IS NECESSARY. THIS IS TO ENSURE THAT OUR CUS


Comments:
TOMERS HAVE THE BEST POSSIBLE VEH OWNERSHIP EXPERIENCE IN LI


Comments:
GHT OF SOME CONCERNS, AND/OR DEFECTS THAT MAY BE RELATED TO


Comments:
VEHICLES MANUFACTURED AT THE SAME PLANT OR WITH THE SAME COM


Comments:
PONENTS DURING SPECIFIC TIME FRAMES. NO VEH MANUFACTURER IS


Comments:
EXEMPT FROM THE POSSIBILITY OF VEHICLE RECALLS.-THE NATIONAL


Comments:
HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) IS THE FEDERA


Comments:
L AGENCY RESPONSIBLE FOR MOTOR VEH SAFETY, AND IS THE ONLY O


Comments:
RGANIZATION WITH THE AUTHORITY TO ORDER A RECALL-AT THIS TIM


Comments:
E, WE SUGGEST YOU HOLD ON TO YOUR ORIGINAL RECEIPTS IN THE E


Comments:
VENT THAT CUST CONTACTS SUCH AS YOURS HAVE BEEN REVIEWED & F


Comments:
MC DECIDES TO ISSUE A PROGRAM RELATED TO YOUR VEH'S CONCERN.


Comments:
YOUR ORIGINAL REPAIR RECEIPTS WILL BE REQUIRED FOR SUBMISSI


Comments:
ON TO A LOCAL FORD DLRSHP FOR REFUND ELIGIBILITY.*EMAILED TH


Comments:
CUSTOMER SAID: -SEE HISTORIC'S---------------SEEKING FIN ASS


Comments:
TDEALER SAID: LINDSAY FORD, LLC11250 VEIRS MILL ROAD WHEATON


Comments:
, MD 20902TEL:(888) 901-2978CRC ADVISED: I HAVE REVIEWED YOU


Comments:
MATION ON YOUR REPAIR.------------------------ADVISED CUST O


Comments:
F ABOVE-------------------OBC TO DLR-SPOKE TO RUDY, SA-LIGHT


Comments:
S STARTED FLICKING OFF AND ON OVER A 1-2 YEARS AGO AFTER AN


Comments:
ACCIDENT-CUST WAS IN A RECENT ACCIDENT AND LIGHTS WERE NOT W


Comments:
ORKING-NEEDS A HEAD LAMP MODULE REPLACED, IT HAD GONE BAD-TH


Comments:
ERE ARE NO TSB'S OUT ON THIS ISSUE-THIS IS NOT RELATED TO HI


Comments:
S ACCIDENTS-THIS IS A NORMAL WEAR & TEAR ITEM-WE ARE NOT GOI


Comments:
NG TO PAY FOR THIS REPAIR-CUST INSURANCE WILL NOT PAY FOR RE


Comments:
PAIR BECAUSE IT WAS NOT CAUSED FROM THE ACCIDENT------------


Comments:
--**CUST NOT HAPPY WITH RESOLUTION****CUST STATES HE WILL NE


Comments:
CUSTOMER SAID: -CUST HAS VEH -PURCHASED THE VEH FROM AUCTION


Comments:
IN 12/20061.  HEADLAMPS NOT FUNCTIONING-THIS BEGAN THREE WE


Comments:
EKS AFTER PURCHASE-WHEN DRIVING THE LIGHTS WOULD FLICK ON AN


Comments:
D OFF-HIGH BEAMS ONLY ARE WORKING-ONLY DROVE THE VEH DURING


Comments:
THE DAY BECAUSE WAS PULLED OVER BY POLICE BECAUSE ONLY HIGH


Comments:
BEAMS WERE WORKING -THE INSPECTION STICKER HAS EXPIRED SO NO


Comments:
T DRIVING THE VEH ANY LONGER -RECEIVED A RECALL REGARDING TH


Comments:
E WHEEL REPLACEMENT-THIS VEH IS NO LONGER BEING USED AS POLI


Comments:
CE VEH-WANT TO KNOW WHAT THIS RECALL IS REFERENCING-WILL NOT


Comments:
USE FLM DLRSHP FOR ELECTRICAL REPAIRS BECAUSE THEY ALWAYS O


Comments:
UTSOURCE TO ANOTHER REPAIR FACILITY-WANT TO KNOW IF ASSISTAN


Comments:
CE CAN BE PROVIDEDDEALER SAID: -NONEENGLE - RISSINGER AUTO G


Comments:
ROUP INC1661 NORTH RIVER ROAD HALIFAX, PA 17032TEL:(717) 896


Comments:
-3421-WOULD USE HERSHEY LOCATIONCRC ADVISED: I HAVE REVIEWED


Comments:
YOUR SITUATION AND UNFORTUNATELY, THERE ARE NO WARRANTIES,


Comments:
FSA/CSP ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR TH


Comments:
IS REPAIR.PLEASE STAY IN CONTACT WITH YOUR S/M FOR FURTHER I


Comments:
NFORMATION ON YOUR REPAIR.-ADVISED NEW PART WARRANTY IS 12/1


Comments:
2000 WARRANTY-ADVISED CUST THAT 07S48 DOES NOT APPLY IF VEH


Comments:
NOT BEING USED AS POLICE VEH-ADVISED CUST THAT CCR WILL FOLL


Comments:
OW UP BY 12/14/07 BY 5:00 PM EST-CUST ADVISED THAT LETTER DO


Comments:
ES NOT STATE THAT IF NO LONGER POLICE VEH THEN RECALL WILL N


Comments:
OT BE PERFORMED-CUST ADVISED THAT WILL BE VERY UPSET IF RECA


Comments:
LL NOT PERFORMED-CUST ADVISED THAT RECALL IS DATED NOVEMBER


Comments:
CUSTOMER SAID: 1.THE HEAD LIGHTS SHUT OFF INTERMITTENTLY-AFT


Comments:
ER A FEW MINUTES OF DRIVING, THEY WILL TURN BACK ON-IF YOU T


Comments:
URN THE HIGH BEAMS ON, THEY WILL NOT WORK-IF YOU PULL THE ST


Comments:
ICK FOR THE HIGH BEAMS BACK TO FLASH THE LIGHTS, THEY WILL W


Comments:
ORK-CUST NOTICED THIS A MONTH AGO-CUST HAS NOT BROUGHT THE V


Comments:
EH TO THE DLRSHP YET -VEH WAS MADE IN CANADA-CUST IS SEEKING


Comments:
FOR THE REPAIR COST TO BE COVEREDDEALER SAID: LUCAS MOTOR C


Comments:
OMPANY INCROUTE 130 BURLINGTON, NJ 08016TEL:(856) 220-3582CR


Comments:
C ADVISED: I HAVE REVIEWED YOUR SITUATION AND UNFORTUNATELY,


Comments:
THERE ARE NO WARRANTIES, FSA/CSP ON YOUR VEHICLE THAT WOULD


Comments:
PROVIDE ASSISTANCE FOR THIS REPAIR.PLEASE STAY IN CONTACT W


Comments:
ITH YOUR S/M FOR FURTHER INFORMATION ON YOUR REPAIR.-ADVISED


Comments:
CUST THAT THERE ARE NO RECALLS ON HIS VEH FOR THIS CONCERN


Comments:
CUSTOMER SAID: -1-4A5HR8***SEE HISTORICS-CUST SENDS FOLLOW U


Comments:
P EMAIL -CUST WAS NOT ABLE TO SEND REQUEST OF PREVIOUS CSR F


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CUSTOMER SAID: HEADLIGHTS HAD TO BE REPLACED - BOTH HEADLIGH


Comments:
TS WOULD NOT ILLUMINATE  -CONCERN HAS BEEN REPAIREDDEALER SA


Comments:
ID: -NONECRC ADVISED: THANK YOU FOR PROVIDING FORD MOTOR COM


Comments:
PANY WITH YOUR THOUGHTS; YOUR OPINIONS ARE VALUABLE TO US.


Comments:
I HAVE DOCUMENTED YOUR FEEDBACK AND THE INFORMATION YOU PROV


Comments:
IDED REGARDING YOUR EXPERIENCE WITH OUR PRODUCT.  THIS INFOR


Comments:
MATION IS FORWARDED TO VARIOUS DEPARTMENTS WITHIN FORD TO CO


Comments:
NTINUOUSLY IMPROVE OUR PRODUCTS AND SERVICES. YOU WILL ONLY


Comments:
BE CONTACTED IF A SPECIFIC DEPARTMENT REQUIRES ADDITIONAL IN


Comments:
CUSTOMER SAYS:   CUSTOMER SAYS:    **LETTER DT DEC 17, 2004*


Comments:
*  - HAD SOME ELECTRICAL SYSTEM ISSUES WITH THE TURN SIGNALS


Comments:
, HAZARD BLINKERS, HEAD LIGHTS STAYING ON, TAIL LIGHTS & REA


Comments:
R WINDOW DEFROSTER NOT WORKING  - TOOK IT TO COLONIAL FORD W


Comments:
ITHOUT APPOOINTMENT AS IT WAS A SERIOUS ISSUE   - SER ADV MA


Comments:
RK GOT THE VEH CHECKED THOUGH THEY WERE VERY BUSY   - DLR OR


Comments:
DERED PARTS OVERNIGHT, CUST WAS GIVEN A COURTESY RIDE HOME


Comments:
- NEXT DAY CUST WAS GIVEN A CALL WHEN VEH WAS READY FOR PIC


Comments:
OR COPY OF ORIGINAL EMAIL-CUST FEELS DISGUSTED WITH LACK OF


Comments:
RESPONSE FOR DANGEROUS ISSUE-BOUGHT VEH USED FOR $8000 FROM


Comments:
USED CAR DEALER-CUST DISCOVERED AFTER DRIVING VEH THAT HEAD


Comments:
LIGHT SHUT DOWN WITH NO REASON EITHER DURING THE DAY OR NIGH


Comments:
T WITH NO REASON-HAS RESEARCHED AND DISCOVERED VEH WAS NOTOR


Comments:
IOUS FOR THE PROBLEM-WITH CUST'S RESEARCH SAID THAT FMC WAS


Comments:
AWARE OF THE ISSUE BUT DID NOTHING TO RECTIFY PROBLEM-HAS NO


Comments:
T RECTIFIED THE PROBLEM BY MEANS OF A NEW LIGHTING CONTROL M


Comments:
ODULE THAT COSTS AN ADDITIONAL $400-WOULD LIKE TO BE REIMBUR


Comments:
SED FOR THE AMOUNT SPENT SEEING THAT IT WAS A BAD UNIT INSTA


Comments:
LLED IN THE FACTORYDEALER SAID: -NONEGATEWAY FORD, LINCOLN-M


Comments:
ERCURY1055 W. ANDREW JOHNSON HWY. GREENEVILLE, TN 37745TEL:(


Comments:
YOUR ORIGINAL RECEIPTS TO THE CRM/SM OF YOUR LOCAL F/L/M DEA


Comments:
LER FOR REIMBURSEMENT REVIEW.- THE DEALER WILL DETERMINE IF


Comments:
REIMBURSEMENT IS POSSIBLE OR NOT---------------SENT CUST EMA


Comments:
CUSTOMER SAID: =BOUGHT THE CAR AT 2003 AND EVER SINCE THE DA


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SH LIGHTS GO OUT AND LATELY THE HEADLIGHTS WENT OUT=THE LIGH


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TS DIMMED OUT AND THE HEADLIGHTS WENT OUT AND THEN CAME BACK


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ON - HAPPENING THE DASH LIGHTS GO ON ANF OFF ANF IT WILL CL


Comments:
ICK =HE DID TAKE IT TO ANOTHER FORD GARAGE AND THEY WORKED O


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N IT AND THEY SAID THERE =ALSO HAVING A RATTLE IN THE BACK D


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OOR  OF THE VEHICLE ON THE PASSENGER SIDE=THE VEH HAS ALREAD


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Y GONE INTO THE DLR FOUR TIMES =THREE TIMES TO T& W FORD AND


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ONE TIME TO ROBKE FORDDEALER SAID: ROBKE FORD4299 WINSTON A


Comments:
VENUECOVINGTON,  KY  41015TEL: (859) 431-3673CRC ADVISED: TH


Comments:
ANK YOU FOR PROVIDING FORD MOTOR COMPANY WITH YOUR THOUGHTS;


Comments:
YOUR OPINIONS ARE VALUABLE TO US.  I HAVE DOCUMENTED YOUR F


Comments:
EEDBACK AND THE INFORMATION YOU PROVIDED REGARDING YOUR EXPE


Comments:
RIENCE WITH OUR PRODUCT.  THIS INFORMATION IS FORWARDED TO V


Comments:
ARIOUS DEPARTMENTS WITHIN FORD TO CONTINUOUSLY IMPROVE OUR P


Comments:
RODUCTS AND SERVICES. YOU WILL ONLY BE CONTACTED IF A SPECIF


Comments:
IC DEPARTMENT REQUIRES ADDITIONAL INFORMATION OR CLARIFICATI


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ON.==TELEPHONE LINES GOT DISCONNECTED=CALLED CUSTOMER BACK A


Comments:
DVICED CUST THERE ARE NO RECALLS ON HIS VEH


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CUSTOMER SAID: 1. HEAD LIGHTS GO OUT AT NIGHT -CUST STATED T


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HIS HAS HAPPENED THREE TIMES -CUST STATED THAT THIS CONCERN


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HAS BEEN GOING ON FOR ABOUT A MONTH -CUST STATED THAT THEY U


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SE THE AUTOMATIC LIGHTS ON THE VEH -CUST STATED THAT HE SPOK


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E WITH DLRSHP -DLRSHP ADVISED CUST TO COME IN AND HAVE THE V


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EH DIAGNOSED -DLRSHP ADVISED THEY NEVER HEARD OF THIS CONCER


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N WITH A VEH -CUST STATED THAT HE LOVES HIS VEH -CUST SEEKIN


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G FOR VEH TO BE REPAIREDDEALER SAID: -DLRSHP ADVISED CUST TO


Comments:
COME IN AND HAVE THE VEH DIAGNOSED -DLRSHP ADVISED THEY NEV


Comments:
ER HEARD OF THIS CONCERN WITH A VEH TOM ADDIS NEWPORT FORD,


Comments:
INC.110 W. PINE NEWPORT, WA 99156TEL:(509) 447-3102CRC ADVIS


Comments:
ED: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFORMED BY A FORD/


Comments:
LINCOLN MERCURY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENTS A


Comments:
ND I WILL FORWARD A COPY TO YOUR SERVICING DEALERSHIP OF YOU


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R CHOICE.  PLEASE CONTACT THE DEALERSHIP TO SCHEDULE A SERVI


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CE APPOINTMENT.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY BE


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CHARGED.    IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST


Comments:
YOU CONTACT THE SM/CRM. THEY WILL FURTHER ASSIST IN FACILIT


Comments:
ATING YOUR SERVICE/REPAIR NEEDS.I JUST WANT TO CONFIRM, YOUR


Comments:
NEXT STEPS ARE TO DISCUSS THIS REPAIR WITH YOUR S/M AT YOUR


Comments:
CUSTOMER SAID: =HAVING A PROBLEM THE PAST WEEK WITH HEADLIGH


Comments:
TS=THEY TURN OFF AUTOMATICALLY WHEN DRIVING DOWN THE ROAD=IN


Comments:
TURN, HE NEEDS TO USE THE SIDE LIGHTS OR HIGH BEAMS=WAS TOL


Comments:
D BY MECHANIC THERE WAS A RECALL BUT THIS WAS AN INDEPENDANT


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.=NOT BEEN TO DLR YET=DEALER SAID: MIDWAY FORD4400 SOUTH ARC


Comments:
HER AVENUE CHICAGO,  IL  60632TEL: (866) 347-5958CRC ADVISED


Comments:
: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFORMED BY A FORD/LI


Comments:
NCOLN MERCURY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENTS AND


Comments:
I WILL FORWARD A COPY TO YOUR SERVICING DEALERSHIP OF YOUR


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CHOICE.  PLEASE CONTACT THE DEALERSHIP TO SCHEDULE A SERVICE


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APPOINTMENT.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY BE CH


Comments:
ARGED.    IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST Y


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OU CONTACT THE SM/CRM. THEY WILL FURTHER ASSIST IN FACILITAT


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ING YOUR SERVICE/REPAIR NEEDS.=CSR ADVISED THAT THERE IS NO


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K UP   - VERY HAPPY & SATISFIED WITH THE PROFESSIONAL TIMELY


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SERVICE    ===OBC TO CUST===  - VERY HAPPY WITH THE DLRSHP.


Comments:
- VEH IS  FINE & THERE IS NO CURRENT ISSUE.   - IT WAS A


Comments:
MODULE CAUSED ALL THE ELCTRICAL ISSUES.   PER CUSTOMER, DEAL


Comments:
ER SAYS:   - COLONIAL FORD    - DANBURY, CT 06811  - TEL: (2


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03) 748-3503  - SER ADV MARK GERGELY.  CAC ADVISED:  THANK Y


Comments:
OU FOR PROVIDING FORD MOTOR COMPANY WITH YOUR THOUGHTS; YOUR


Comments:
OPINIONS ARE VALUABLE TO US.  I HAVE DOCUMENTED YOUR FEEDBA


Comments:
CK AND THE INFORMATION YOU PROVIDED REGARDING YOUR EXPERIENC


Comments:
E WITH OUR PRODUCT.  THIS INFORMATION IS FORWARDED TO VARIOU


Comments:
S DEPARTMENTS WITHIN FORD TO CONTINUOUSLY IMPROVE OUR PRODUC


Comments:
TS AND SERVICES. YOU WILL ONLY BE CONTACTED IF A SPECIFIC DE


Comments:
PARTMENT REQUIRES ADDITIONAL INFORMATION OR CLARIFICATION. I


Comments:
CUSTOMER SAID: -VEH AT INDEPENDENT DLRSHP1.  THE HEADLIGHTS


Comments:
WILL FLICKER OUT -THIS HAPPENS EVERYTIME THE VEH IS DRIVEN -


Comments:
THIS HAS BEEN GOING ON FOR A MONTH-THE INDEPENDENT HAS ADVIS


Comments:
ED THE REPAIR WILL COST APPROXIMATELY $500-WANT TO KNOW IF F


Comments:
CUSTOMER SAID: 1-3W8P26-THE HEAD, INTERIOR AND DASH LIGHTS A


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ND TURN SIGNALS WOULD NOT OPERATE-HAVE TO DRIVE HOME  WITH T


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HE HIGH BEAM LEVER PUSHED BY HIS LEFT HAND-INTERIOR LIGHTS W


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ILL WORK, BUT WILL NOT TURN ON WHEN THE DOORS WERE OPENED-FU


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SES ON THE FUSE BOX WERE CHECKED AND APPEARED TO BE OK-CUST


Comments:
WHAT HAD CAUSED THIS TO HAPPEN-HOW MUCH WOULD IT COST TO HAV


Comments:
E IT REPAIREDDEALER SAID: -NONE-BOB DUNN FORD INC.801 EAST B


Comments:
ESSEMER AVENUE GREENSBORO, NC 27405TEL:(336) 275-9761FAX:(33


Comments:
6) 275-7087CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR BE


Comments:
PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCUME


Comments:
NTED YOUR COMMENTS AND I WILL FORWARD A COPY TO YOUR SERVICI


Comments:
NG DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEALERSHIP


Comments:
TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVISED A DI


Comments:
AGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTANCE IS


Comments:
REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL FURTH


Comments:
ER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I JUST W


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ANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS REPAIR W


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ORD CAN PROVIDE ASSISTANCE WITH REPAIRDEALER SAID: -A MODULA


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R NEEDS TO BE REPLACEDD-PATRICK FORD500 WALNUT ST EVANSVILLE


Comments:
, IN 47708TEL:(812) 428-7800CRC ADVISED: BEFORE WE CAN MAKE


Comments:
A DECISION REGARDING ANY FORD WARRANTY OR ESP COVERAGE IT MU


Comments:
ST BE REVIEWED BY A FORD/LINCOLN MERCURY DEALERSHIP. THEY WI


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LL NEED TO INSPECT THE VEHICLE AND DETERMINE WHAT IS WRONG W


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ITH IT BEFORE A DECISION ON WARRANTY OR ESP COVERAGE IS MADE


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. ANY REPAIRS OR SERVICES NOT COMPLETED AT A FORD/LINCOLN ME


Comments:
RCURY DEALERSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTOMER


Comments:
.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS TO MAKE AN APPOIN


Comments:
TMENT WITH YOUR SERVICING DEALERSHIP TO HAVE YOUR VEHICLE DI


Comments:
AGNOSED.  THERE IS NO FURTHER ACTION REQUIRED FROM THE CUSTO


Comments:
MER RELATIONSHIP CENTER AT THIS TIME.-ADVISED CUST TO CALL B


Comments:
ACK WITH ESTIMATE -ADVISED CRC COULD NOT GUARANTEE ASSISTANC


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E BUT CRC COULD RESEARCH UPON CALL BACK-ADVISED THAT ONCE VE


Comments:
H IS OUTSIDE OF BTB CUST WILL HAVE TO PAY PORTION-OBC TO D-P


Comments:
ATRICK FORD-SPOKE WITH SA JEREMY-SA WILL CALL BACK WITH ESTI


Comments:
MATE FOR REPAIRS -APPT SCHEDULED FOR 7/11/07


Comments:
ITH YOUR S/M AT YOUR SERVICING DEALERSHIP.**SENT EMAIL TO CU


Comments:
CUSTOMER SAID: ~THE HEAD LIGHTS ARE GOING OUT AT NIGHT~THIS


Comments:
HAS BEEN HAPPENING THROUGH OUT THE CITY ~BROUGHT TO DLR YEST


Comments:
ERDAY ~DLR PUT A LIGHT CONTROL MODULE IN ~REPAIR $570.18~CUS


Comments:
T IS NOT HAVING THE CONCERN ANY LONGER~CUST STATES THAT FORD


Comments:
NEEDS TO HAVE A RECALL ON THIS BECAUSE ITS DANGEROUS~CUST S


Comments:
EEKING TO HAVE FORD MAKE THIS A RECALLDEALER SAID: SYLVANIA


Comments:
FORD - MERCURY INCUS 301 BYPASS PO1705 SYLVANIA, GA 30467TEL


Comments:
:(800) 241-5451CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR


Comments:
BE PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE DO


Comments:
CUMENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO YOUR SER


Comments:
VICING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEALER


Comments:
SHIP TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVISED


Comments:
A DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTANCE


Comments:
IS REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL F


Comments:
URTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I JU


Comments:
ST WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS REPA


Comments:
IR WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.~ADVISED THAT


Comments:
FMC CANNOT JUST MAKE SOMETHING A RECALL THIS IS DETERMINED T


Comments:
HROUGH FMC IF THEY FEEL ITS A SAFETY CONCERN AND IF THIS IS


Comments:
OCCURING TO MANY VEH'S~ADVISED CUST THAT ALL WE CAN DO IS DO


Comments:
CUSTOMER SAID: 1. HEADLIGHTS TURN OFF ON THEIR OWN-FIRST NOT


Comments:
ICED A WEEK AFTER PURCHASING-PREVIOUS OWNER HAD THE SAME PRO


Comments:
BLEM AND IT ONLY HAPPENED TO HIM ONE TIME-VEH IS WITH THE CU


Comments:
ST NOW-NO PARTICULAR CONDITION NO BUMPY ROADS THE LIGHTS JUS


Comments:
T TURN OFF-NOT SURE WHAT CAUSES IT-IT KEEPS HAPPENING-IT IS


Comments:
INTERMITTENT IT DOESN'T DO IT ALL OF THE TIME-HAD IT HAPPEN


Comments:
QUITE A FEW TIMES -CALLED THE DLR AND THERE IS NO RECALL ON


Comments:
IT-CUST OWNS A CROWN VICTORIA INTERCEPTOR MODEL-LIGHTING CON


Comments:
TROL MODULE-WHILE DRIVING THE HEADLIGHTS WOULD TURN OFF ON T


Comments:
HEIR OWN-SPOKE WITH A PARTS PERSON-THERE WERE ORDERS PUT IN


Comments:
FOR LOCAL SHERIFFS-CUST IS SEEKING TO HAVE THIS REPAIR COVER


Comments:
ED UNDER WARRANTY OR RECALLDEALER SAID: RUSS MILNE FORD24777


Comments:
HALL ROAD MACOMB, MI 48042TEL:(866) 353-5840-SPOKE WITH PAR


Comments:
TS AND SERVICE SEPERATLYCRC ADVISED: I HAVE REVIEWED IF ANY


Comments:
AVAILABLE COVERAGES MAY ASSIST IN YOUR REPAIR REQUEST. THERE


Comments:
IS NO ACTIVE  ESP TO COVER THE PART OR THE REPAIR AND THE V


Comments:
EHICLE IS OUTSIDE OF ANY APPLICABLE WARRANTY.-ADVISED CUST A


Comments:
S ABOVE-ADVISED CUST BY CALLING IN AND MAKING US AWARE OF TH


Comments:
E ISSUE HE IS HAVING WITH HIS VEH THIS INFORMATION DOES GET


Comments:
REVIEWED BY OUR ENGINEERS-ADVISED CUST IF THE ENGINEERS FEEL


Comments:
A RECALL IS NECESSARY IN THIS CASE AND HE KEPT HIS ORIGINAL


Comments:
PAID RECEIPT FOR THE REPAIR THEN HE MAY BE ELIGIBLE FOR REI


Comments:
CUSTOMER SAID: ìTHREAD ID:1-3NEU2H┘-PROBLEM WITH THE VEH HEA


Comments:
DLAMPS-PARKING LIGHTS AND DASH LIGHTS STAY ON-INSTALLED A NE


Comments:
W SWITCH BUT THIS DID NOT SOLVE THE PROBLEM-HAVE CALLED A NU


Comments:
MBER OF FORD DLRSHPS-S/M OF THE DLRSHP STATED THAT THEY HAVE


Comments:
NOT ENCOUNTERED THIS PROBLEM BEFORE-THEY CANNOT FIX THE PRO


Comments:
BLEM UNLESS THEY HAVE THE VEH WHEN THE PROBLEM EXISTS-ASKING


Comments:
WHAT CAUSES THE FAILURE SO HE CAN GET IT FIXEDDEALER SAID:


Comments:
-S/M OF THE DLRSHP STATED THAT THEY HAVE NOT ENCOUNTERED THI


Comments:
ATER THEY COME ON AGAIN-CUST HAS NOT TAKEN VEH TO A DLRSHP Y


Comments:
ET-CUST DID GO TO AN INDEPENDENT WHO TOLD CUST IT IS THE LIG


Comments:
HT CONTROL BOX THAT IS CAUSING A PROBLEM-INDEPENDENT TOLD CU


Comments:
ST THIS IS A KNOWN PROBLEM WITH THIS MODEL-CUST FINDS IT ODD


Comments:
THAT THIS PART HAD GONE BAD ON A RELATIVELY NEW VEH-CUST WA


Comments:
NTS TO KNOW IF THERE ARE ANY RECALLS ON HIS VEH ADDRESSING T


Comments:
HIS PROBLEMDEALER SAID: -SOUTH BAY FORD LINCOLN MERCURY5100


Comments:
ROSECRANS AVENUE HAWTHORNE, CA 90250TEL:(310) 706-6000CRC AD


Comments:
VISED: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFORMED BY A FO


Comments:
RD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENT


Comments:
S AND I WILL FORWARD A COPY TO YOUR SERVICING DEALERSHIP OF


Comments:
YOUR CHOICE.  PLEASE CONTACT THE DEALERSHIP TO SCHEDULE A SE


Comments:
RVICE APPOINTMENT.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY


Comments:
BE CHARGED.    IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGG


Comments:
EST YOU CONTACT THE SM/CRM. THEY WILL FURTHER ASSIST IN FACI


Comments:
LITATING YOUR SERVICE/REPAIR NEEDS.I JUST WANT TO CONFIRM, Y


Comments:
OUR NEXT STEPS ARE TO DISCUSS THIS REPAIR WITH YOUR S/M AT Y


Comments:
OUR SERVICING DEALERSHIP.-DID NOT ADVICE CUST OF THE ABOVE-A


Comments:
S PROBLEM BEFORE-THEY CANNOT FIX THE PROBLEM UNLESS THEY HAV


Comments:
E THE VEH WHEN THE PROBLEM EXISTS**LEGACY AUTO GROUP (INDEPE


Comments:
NDENT DLRSHP)**CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR


Comments:
BE PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.  I HAVE


Comments:
DOCUMENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO YOUR S


Comments:
ERVICING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEAL


Comments:
ERSHIP TO SCHEDULE A SERVICE APPOINTMENT.  PLEASE BE ADVISED


Comments:
A DIAGNOSTIC FEE MAY BE CHARGED.  IF ADDITIONAL ASSISTANCE


Comments:
IS REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL FU


Comments:
RTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I JUS


Comments:
T WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS REPAI


Comments:
R WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.----FOR DOCUMEN


Comments:
TATION ONLY----PARKWAY FORD, INC.157 MARKET STREET POTSDAM,


Comments:
EST DLRSHP----CASE OF DLRSHP WILL NOT SERVICE THE VEH-NEED T


Comments:
O KNOW THE NAME AND ADDRESS OF THE FLM DLRSHP-SENT NEED MORE


Comments:
CUSTOMER SAID: -1-4E0V47-VEH SUDDENLY LOST HEADLIGHTS, DIREC


Comments:
TIONALS, 4 WAYS, DASH LIGHTS ETC.-DIAGNOSED AS LIGHTING MODU


Comments:
LE ISSUE-FEELS IS DANGEROUS WHILE DRIVING 60 MPH ON A HIGHWA


Comments:
Y AND LIGHTS GO OUT -FEELS NO CRITICAL SAFETY SYSTEM SHOULD


Comments:
BE DESIGNED WITH A MODULE THAT HAS NO PREVIOUS INDICATION OF


Comments:
ISSUE BEFORE FAILING-FEELS IS A VERY DANGEROUS AND A SAFETY


Comments:
PROBLEMDEALER SAID: -NONECOLONIAL FORD LINCOLN MERCURY120 F


Comments:
-5226CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFOR


Comments:
MED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCUMENTED Y


Comments:
OUR COMMENTS AND I WILL FORWARD A COPY TO YOUR SERVICING DEA


Comments:
LERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEALERSHIP TO SC


Comments:
HEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVISED A DIAGNOST


Comments:
IC FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTANCE IS REQUIR


Comments:
ED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL FURTHER ASS


Comments:
IST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I JUST WANT TO


Comments:
CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS REPAIR WITH YO


Comments:
UR S/M AT YOUR SERVICING DEALERSHIP.---------------SENT CUST


Comments:
EMAIL ADVISING ABOVE INFORMATION AND NEGATIVE VEHICLE FEEDB


Comments:
CUSTOMER SAID: -VEH HAS BEEN LOOSING LIGHTS-INTERIOR LIGHTS


Comments:
DON'T WORK-EXTERIOR LIGHTS DON'T WORK-CUST ALWAYS KEPT LIGHT


Comments:
S ON-CUST HIT THE LIGHT SWITCH TO SEE IF THEY WOULD TURN ON-


Comments:
LIGHTS REMAINED OFF-TURNED SIGNAL WOULD NOT WORK-LAST NIGHT


Comments:
CUST WAS DRIVING AND LOST EVERYTHING-CUST POSSIBLE SMELLED W


Comments:
IRES WHEN SHE WAS DRIVING-BEEN GOING ON FOR ABOUT 2 WEEKS-CU


Comments:
ST HAS NOT BEEN TO DLRSHP-VEH IS WITH CUST-CUST SEEKING TO F


Comments:
IND OUT IF THERE WERE ANY RECALLS ON THE VEHDEALER SAID:   M


Comments:
ONTAVON MOTORS INC1510 POKEGAMA AVE., SOUTH GRAND RAPIDS, MN


Comments:
55744TEL:(218) 326-0551CRC ADVISED: WE RECOMMEND YOUR SERVI


Comments:
CE/REPAIR BE PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.


Comments:
I HAVE DOCUMENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO


Comments:
YOUR SERVICING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT T


Comments:
HE DEALERSHIP TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE


Comments:
ADVISED A DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL A


Comments:
SSISTANCE IS REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. TH


Comments:
EY WILL FURTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR N


Comments:
YOURSELF, SHOP MANUALS AND WIRING DIAGRAMS THAT PROVIDE TEC


Comments:
HNICAL REPAIR INFORMATION ARE AVAILABLE FOR PURCHASE FROM OU


Comments:
R SUPPLIER, HELM INC. AT 1(800) 782-4356 OR AT WWW.HELMINC.C


Comments:
OM. OUR FORD AND LINCOLN MERCURY DEALERS ALSO HAVE TECHNICIA


Comments:
NS THAT ARE FACTORY TRAINED AND CERTIFIED.  WE SUGGEST YOU C


Comments:
ONTACT THE DEALERSHIP AND SCHEDULE AN APPOINTMENT FOR VEHICL


Comments:
E DIAGNOSIS AND THE REPAIR.  SHOULD YOU REQUIRE ADDITIONAL G


Comments:
UIDANCE YOU MAY DISCUSS THE SERVICE CONCERN(S) WITH THE SERV


Comments:
ICE DEPARTMENT OR MANAGER WHO ARE IN THE BEST POSITION TO AS


Comments:
CUSTOMER:  MR. (REDACTED) CONTACTED THIS OFFI


Comments:
CE WITH CONCERN THAT THE VEHICLE HAS THE HEADLIGHTS GO OUT W


Comments:
HEN THE TURN SIGNALS ARE ON.  THERE ARE 4 OTHER CABS THAT AR


Comments:
E HAVING THE SAME PROBLEM.  MR. (REDACTED) WAS TOLD TO CONTACT TH


Comments:
IS OFFICE TO FIND OUT WHAT IS CAUSING THIS CONCERN.CVO:  ANA


Comments:
LYST ADVISED THAT INFORMATION IS INCORRECT.  THIS OFFICE CAN


Comments:
NOT PROVIDE THAT TYPE OF INFORMATION AS THERE IS NO WAY TO D


Comments:
IAGNOSE OR SEE THE VEHICLE OVER THE TELEPHONE.  MR. (REDACTED) AS


Comments:
KED IF THERE WAS A 'RECALL' ON THIS VEHICLE FOR THE LIGHTS.


Comments:
ANALSYT ADVISED THERE ARE NO CAMPAIGNS FOR THIS TYPE OF CON


Comments:
CERN.  MR. (REDACTED) THANKED ANALYST FOR THE INFORMATION.


Comments:
CUSTOMER:  (REDACTED) CONTACTED THIS OFFICE AS THE V


Comments:
EHICLE CONTINUES TO HAVE ELECTRICAL ISSUES WHERE THE HEADLAM


Comments:
PS AND TAIL LAMPS FLASH INTERMITTENTLY WHILE DRIVING.  THE C


Comments:
USTOMER HAS DISCONNECTED THE HEADLAMP AND TAILLAMP FLASHERS


Comments:
TO SEE IF THAT HAD CAUSED IT.  THE CUSTOMER BELIEVES THAT IT


Comments:
WOULD BE IN THE WIRING HARNESS. THE CUSTOMER HEARS THE LCM


Comments:
CLICKING.    CVO:  ANALYST ADVISED THAT THE DEALERSHIP WOULD


Comments:
NEED TO VERIFY THIS CONCERN, AND STAY IN CONTACT WITH THE T


Comments:
CUSTOMER SAID: -- I WANT TO LEAVE A COMLAINT ABOUT THE REPAI


Comments:
R THAT WAS DONE ON MY VEH -- THE CAR HAS BEEN REPAIRED SUCCE


Comments:
SSFULLY-- I BOUGHT THIS CAR NEW IN 2003-- I REPLACED THE TIR


Comments:
ES A YEAR AGO -- I GOT THE BRAKES RESERVICED LAST SUMMER-- A


Comments:
BOUT TWO WEEKS AGO THE HEAD LIGHTS WENT OUT FOR NO REASON--


Comments:
THIS IS A DEFECT -- THE REPAIR TO FIX THE HEAD LIGHTS CAME T


Comments:
W OF CUSTOMER'S SITUATION AND WILL HAVE HIM CALL HER AGAIN T


Comments:
ODAY -- REP ADVISED THAT REP WILL F/U WITH CUSTOMER ON FRIDA


Comments:
MRS (REDACTED) HAS APPOINTMENT SCHEDULED FOR 1/2/2008 A/M   F


Comments:
CUSTOMER (REDACTED)VEHICLE IS COMPLETED LIGHTING CONTROL MOD


Comments:
WAS FOUND DEFECTIVE AFTER HOURS OF TESTING,REPLACED UNIT RE


Comments:
TEST SYSTEM ALL OK CUSTOMER PICKED UP VEHICLE 1/3/08 WE  ALS


Comments:
O PROVIDED HER WITH A LOANER VEHICLE WHILE HER CAR WAS SERVI


Comments:
CCST REP JOLYNN X7225 SPOKE WITH CUSTOMER (REDACTED) AND CONFIR


Comments:
MED CUSTOMER HAS VEHICLE BACK AND SO FAR THE HEADLAMP'S ARE


Comments:
OPERATING CORRECTLY -- CUSTOMER ADVISED THAT HER PEEVE IS TH


Comments:
AT SHE PAID A $90 DIAGNOSIS FEE A FEW DAYS AGO AND THEN HAD


Comments:
TO PAY THE $100 DEDUCTIBLE AND CUSTOMER FEELS THAT SHE WAS T


Comments:
AKEN ADVANTAGE OF BECAUSE SHE IS A WOMAN AND THEY DIDN'T EVE


Comments:
N FIX ANYTHING THE FIRST TIME -- REP ADVISED THAT THE DIAGNO


Comments:
SIS FEE IS STANDARD AND IS THERE FOR WHEN THE DEALER IS UNAB


Comments:
LE TO FIND A CONCERN; REP ADVISED THAT IT HAS NOTHING TO DO


Comments:
O $500 JUST FOR THE PARTS OF THE REPAIR-- WITH THE LABOR IT


Comments:
CAME TO BE MORE THAN $800 -- CUST IS SEEKING FOR FORD TO DOC


Comments:
UMENT THIS CONCERNDEALER SAID: TED BRITT FORD11165 MAIN STRE


Comments:
ET FAIRFAX, VA 22030TEL:(800) 734-4148CRC ADVISED: BASED UPO


Comments:
N YOUR REQUEST I HAVE DOCUMENTED YOUR COMMENTS. THANKS FOR C


Comments:
ALLING FORD MOTOR COMPANY.-- ADVISED CUST OF THE ABOVE


Comments:
CUSTOMER SAYS:   THE CUSTOMER NOTICED LAST WEEK THAT THE HEA


Comments:
DLIGHTS DO NOT FUNCTION PROPERLY. THE CUSTOMER STATES THE LI


Comments:
GHTS DO NOT GO OFF WHEN IN THE OFF POSITION UNTIL THE IGNITI


Comments:
ON IS OFF. THE WEATHER CONDITIONS ARE NOT A FACTOR AND THERE


Comments:
ARE NO AFTER MARKET MODIFICATIONS MADE TO THE VEHICLE. THE


Comments:
CUSTOMER WILL BE ADDRESSING THIS CONCERN WITH THE DEALER ON


Comments:
HIS OWN TIME.   PER CUSTOMER, DEALER SAYS:     CAC ADVISED:


Comments:
THIS CUSTOMER WAS CONTACTED ON BEHALF OF THE GRAND MARQUIS


Comments:
ASSEMBLY PLANT THROUGH THE ICCD PROGRAM, AT WHICH TIME WE WE


Comments:
RE MADE AWARE OF THIS CONCERN. WE ARE SENDING YOU THIS CONCE


Comments:
RN AS AN EARLY INDICATOR THAT THIS CUSTOMER MAY ADDRESS THIS


Comments:
ISSUE AT YOUR DEALERSHIP IN THE NEAR FUTURE. THANKYOU IN AD


Comments:
CUSTOMER SAYS:   - THREE WKS AGO THE ENTIRE ELECTRICAL SYSTE


Comments:
M SYSTEM WENT OFF AND VEH  WAS STILL RUNNING  - WHEN CUST FI


Comments:
DDLED WITH THE HEAD LIGHT SWITCH AND THE ELECTRICAL SYSTEM T


Comments:
URNED BACK ON   - PURVIS FORD INSPECTED VEH CONCERN AND PROV


Comments:
IDED CUST WITH A LOANER VEH   - CUST PICKED UP VEH AND THE C


Comments:
ONCERN OCCURRED AGAIN  - CUST DOES NOT WANT TO HAVE THE DLR


Comments:
PROVIDE THE VEH FOR TEST DRIVING PURPOSES OF DIAGNOSING VEH


Comments:
CONCERN   PER CUSTOMER, DEALER SAYS:   - THE PURVIS FORD DLR


Comments:
SHP ADVISED THE VEH WAS FINE AND NO CONCERN WAS ABLE TO DUPL


Comments:
ICATE THE VEH CONCERN   CAC ADVISED:  - FOR THE VEHICLE TO B


Comments:
E REPAIRED, THE DEALERSHIP WOULD FIRST NEED TO DUPLICATE THE


Comments:
SYMPTOM.  - THIS WOULD ASSIST THE DEALERSHIP IN DIAGNOSING


Comments:
THE VEHICLE.  - IF THEY CANNOT DUPLICATE THE CONCERN, THE DE


Comments:
ALERSHIP WILL BE UNABLE TO REPAIR WHAT THEY CANNOT FIND  - A


Comments:
DVISE CUSTOMER TO CONTACT DEALERSHIP AS SOON AS (INTERMITTEN


Comments:
T) CONCERN IS NOTICED  - ADVISED THE LM CAC SUPPORTS  ANY RE


Comments:
COMMENDATION PROVIDED TO CUST BY THE LMF DLRSP    INFERENCE


Comments:
EEDS.I JUST WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS


Comments:
THIS REPAIR WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.-ADVI


Comments:
CUSTOMER SAID: -HEADLIGHTS ON VEH GO ON & OFF BY THEMSELVES-


Comments:
VEH HAS NOT BEEN TO A DLR-CUST WANNTS TO KNOW IF THERE IS A


Comments:
RECALL FOR THISDEALER SAID: DOBBS FORD AT WOLFCHASE7925 HIGH


Comments:
WAY 64 MEMPHIS, TN 38133TEL:(901) 382-5555CRC ADVISED: I HAV


Comments:
E REVIEWED IF ANY AVAILABLE COVERAGES MAY ASSIST IN YOUR REP


Comments:
AIR REQUEST. THERE IS NO ACTIVE  ESP TO COVER THE PART OR TH


Comments:
E REPAIR AND THE VEHICLE IS OUTSIDE OF ANY APPLICABLE WARRAN


Comments:
TY.*************************ADVISED CUST TO TAKE VEH TO LOCA


Comments:
CUSTOMER SAID: -DAN KETZ, 6108630300, S&G AUTOMOTIVE,-LIGHTS


Comments:
GO OUT WHEN DRIVING AT NIGHT-REPLACED HEADLIGHT SWITCH, STI


Comments:
LL HAVE PROBLEM-SEEKING REPAIR FOR HEADLIGHTS CONCERN55925DE


Comments:
ALER SAID: WARNOCK FORD170 RIDGEDALE AVENUEMORRISTOWN,  NJ


Comments:
07960TEL: (973) 644-3200-SRV ADV, LAST PIECE OF PROBLEM IS C


Comments:
ONTROL MODULECRC ADVISED: IF YOU ARE CHOOSING TO DO A REPAIR


Comments:
CUSTOMER SAYS:   -CUST SAYS HE IS HAVING A SAFETY ISSUE WITH


Comments:
A BRAND NEW CAR  -CUST SAYS THE HEADLAMPS ARE CUTTING OFF


Comments:
-CUST SAYS HE HAS TAKEN THE VEH 2 TIMES FOR THIS CONCERN


Comments:
-CUST SAYS THE VEH IS NOT FIXED  -CUST SAYS DLR DID NOT DO W


Comments:
HAT THEY ARE SUPPOSED TO  PER CUSTOMER, DEALER SAYS:     CAC


Comments:
ADVISED:  - FOR THE VEHICLE TO BE REPAIRED, THE DEALERSHIP


Comments:
WOULD FIRST NEED TO DUPLICATE THE SYMPTOM.  - THIS WOULD ASS


Comments:
IST THE DEALERSHIP IN DIAGNOSING THE VEHICLE.  - IF THEY CAN


Comments:
NOT DUPLICATE THE CONCERN, THE DEALERSHIP WILL BE UNABLE TO


Comments:
REPAIR WHAT THEY CANNOT FIND  - ADVISE CUSTOMER TO CONTACT D


Comments:
EALERSHIP AS SOON AS (INTERMITTENT) CONCERN IS NOTICED  ****


Comments:
SPOKE TO RON S/M @ PURVIS FORD  -RON SAYS ALL HE WAS TRYING


Comments:
TO DO WAS ASSIST CUST IN GETTING HIS VEH REPAIRED  -RON SAYS


Comments:
CUST WAS NOT APPRECIATIVE   -RON SAYS HE WOULD PREFER NOT T


Comments:
O WORK ON CUST'S VEH AGAIN AND TOLD CSR TO HAVE CUST GO TO H


Comments:
IS SELLING DLRSHP FOR FURTHER ASSISTANCE   *****************


Comments:
*************  -CSR OPINION  -CSR SENSE'S SOME TENSION BETWE


Comments:
EN CUST AND DLRSHP   -CSR TRIED TO CONVINCE CUST TO TAKE THE


Comments:
VEH TO THE SELLING DLRSHP (MALLOY L/M)  -CUST SAYS HE SHOUL


Comments:
D NOT HAVE TO AND WOULD LIKE TO GO TO PURVIS FORD BECAUSE TH


Comments:
EY ARE VERY CLOSE TO HIM  -CUST SAYS HE WILL CONTACT AN ATTO


Comments:
CUSTOMER SAYS:   ** LETTER DT 12/18/2002 **   - VEH IS UNSAF


Comments:
E  - VEH HAS BEEN TO DLR 2X FOR THE SAME ISSUE OF DASH & HEA


Comments:
D LIGHTS GOING OUT WHILE DRIVING   - IT HAPPENED ON 10/24/02


Comments:
& 11/17/02   - TOOK VEH TO NEAREST FMC DLR & UNHAPPY WITH T


Comments:
HE DIAGNOSIS   - S/M MISLED THE CUST 2X BY SAYING VEH IS SAF


Comments:
E   - HAS BEEN LOYAL TO FMC ALL LIFE   - PURVIS FORD DOESNT


Comments:
WANT TO WORK ON VEH AGAIN & SELLING DLR IS AN HOUR AWAY   ++


Comments:
+ ATTACHED DLR INVOCES +++  PER CUSTOMER, DEALER SAYS:   - P


Comments:
URVIS FORD INC  - S/A STACEY JONES   - S/M RONNIE SMITH -> V


Comments:
EH IS SAFE   CAC ADVISED:  - CUSTOMER FOCUS - NO CONTACT REQ


Comments:
UIRED/DECISION ALREADY RENDERED  +++ CUST WAS ADVISED 2X FOR


Comments:
THE SAME INTERMITTENT CONCERN ON 11/26/02 & ON 11/20/02....


Comments:
O BE REPAIRED, THE DEALERSHIP WOULD FIRST NEED TO DUPLICATE


Comments:
THE SYMPTOM.  - THIS WOULD ASSIST THE DEALERSHIP IN DIAGNOSI


Comments:
NG THE VEHICLE.  - IF THEY CANNOT DUPLICATE THE CONCERN, THE


Comments:
DEALERSHIP WILL BE UNABLE TO REPAIR WHAT THEY CANNOT FIND


Comments:
- ADVISE CUSTOMER TO CONTACT DEALERSHIP AS SOON AS (INTERMIT


Comments:
TENT) CONCERN IS NOTICED  *****************CSR OBC TO DLR***


Comments:
-RON SAYS ALL HE WAS TRYING TO DO WAS ASSIST CUST IN GETTI


Comments:
NG HIS VEH REPAIRED  -RON SAYS CUST WAS NOT APPRECIATIVE   -


Comments:
RON SAYS HE WOULD PREFER NOT TO WORK ON CUST'S VEH AGAIN AND


Comments:
TOLD CSR TO HAVE CUST GO TO HIS SELLING DLRSHP FOR FURTHER


Comments:
CSR SENSE'S SOME TENSION BETWEEN CUST AND DLRSHP   -CSR TRIE


Comments:
D TO CONVINCE CUST TO TAKE THE VEH TO THE SELLING DLRSHP (MA


Comments:
LLOY L/M)  -CUST SAYS HE SHOULD NOT HAVE TO AND WOULD LIKE T


Comments:
O GO TO PURVIS FORD BECAUSE THEY ARE VERY CLOSE TO HIM  -CUS


Comments:
CUSTOMER SAID: 1. LIGHTS GO OUT FOR NO REASON-WHILE DRIVING


Comments:
THE VEH THE FRONT LIGHT JUST GO OUT-HAS HAD THIS CONCERN FOR


Comments:
A MONTH-CUST HAS THE VEH-DLR SAYS THEY FOUND NOTHING WRONG


Comments:
WITH THE VEH-CUST IS SEEKING FOR HER LIGHT TO BE FIXEDDEALER


Comments:
SAID: DELRAY LINCOLN MERCURY2102 S. FEDERAL HIGHWAY DELRAY


Comments:
BEACH, FL 33483TEL:(561) 454-1800-DLR COULD NOT FIND ANYTHIN


Comments:
G WRONG WITH THE VEHCRC ADVISED: LET ME ESCALATE THIS TO OUR


Comments:
CUSTOMER CARE SOLUTIONS TEAM.  THEY CAN INVESTIGATE YOUR CO


Comments:
NCERNS FURTHER AND WORK WITH YOUR DEALERSHIP TO UTILIZE ALL


Comments:
AVAILABLE RESOURCES TO RESOLVE YOUR CONCERN. FOR THE VEHICLE


Comments:
TO BE REPAIRED, THE DEALERSHIP WOULD FIRST NEED TO DUPLICAT


Comments:
E THE SYMPTOM. A FORD CUSTOMER CARE SPECIALIST WILL CONTACT


Comments:
YOU WITHIN  2 BUSINESS DAYS.-ADVISED CUST OF ABOVE---OBC TO


Comments:
SHARON CALLED TO DOCUMENT CONCERN WITH LAMP CONTROL MODULE.


Comments:
SHARON STATED THAT THE LIGHTS TURN OFF AND ON INTERMITTENTL


Comments:
Y. CSR ADVISED THAT THE CONCERN WILL BE DOCUMENTED.


Comments:
CUST CALLED TO DOCUMENT CONCERN WITH LIGHTING CONTROL MUDULE


Comments:
.  CUST HAS HAD SEVERAL VEHICLES WITH THE SAME PROBLEM.  HEA


Comments:
DLIGHTS FLICKER AND GO OUT.  CSR TOLD TOM CONCERN WILL BE DO


Comments:
CUSTOMER SAID: -HEADLIGHTS WILL GO OFF WHEN DRIVING DOWN THE


Comments:
ROAD-WILL COME BACK ON AFTER AWHILE-STARTED ABOUT A MONTH A


Comments:
GO-HAS NOT BEEN TO DLRSHP-DO NOT USUALLY GO TO DLRSHP-HAS OW


Comments:
N GARAGE-CUST WOULD LIKE TO KNOW WHAT COULD BE CAUSING THIS


Comments:
CONCERNDEALER SAID: -NONE**DUNN - BENSON FORD1700 WEST CUMBE


Comments:
RLAND STREET DUNN, NC 28334TEL:(800) 796-7285CRC ADVISED: WE


Comments:
RECOMMEND YOUR SERVICE/REPAIR BE PERFORMED BY A FORD/LINCOL


Comments:
N MERCURY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENTS AND I W


Comments:
ILL FORWARD A COPY TO YOUR SERVICING DEALERSHIP OF YOUR CHOI


Comments:
CE.  PLEASE CONTACT THE DEALERSHIP TO SCHEDULE A SERVICE APP


Comments:
OINTMENT.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY BE CHARGE


Comments:
D.    IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST YOU C


Comments:
ONTACT THE SM/CRM. THEY WILL FURTHER ASSIST IN FACILITATING


Comments:
YOUR SERVICE/REPAIR NEEDS.I JUST WANT TO CONFIRM, YOUR NEXT


Comments:
STEPS ARE TO DISCUSS THIS REPAIR WITH YOUR S/M AT YOUR SERVI


Comments:
CUSTOMER SAID: =THE LIGHTS ARE SHUTTING OFF=HAS NOT BEEN TO


Comments:
THE DLRSHP=IT IS THE LIGHTING CONTROL MODULE THAT HAS STOPPE


Comments:
D WORKING PREMATURELY=ALREADY KNOWS THE PRICE OF THE PART IS


Comments:
EXPENSIVE=HAS READ ON WEBSITES THAT THIS IS A COMMON PROBLE


Comments:
M FOR 2003 MODEL YEAR F/L/M VEHS=REQUESTING RECALL INFODEALE


Comments:
R SAID: =NONEISLAND FORD, INC.2385 RICHMOND AVE STATEN ISLAN


Comments:
D, NY 10314TEL:(800) 781-2395CRC ADVISED: WE RECOMMEND YOUR


Comments:
SERVICE/REPAIR BE PERFORMED BY A FORD/LINCOLN MERCURY DEALER


Comments:
SHIP.I HAVE DOCUMENTED YOUR COMMENTS AND I WILL FORWARD A CO


Comments:
PY TO YOUR SERVICING DEALERSHIP OF YOUR CHOICE.  PLEASE CONT


Comments:
ACT THE DEALERSHIP TO SCHEDULE A SERVICE APPOINTMENT.   PLEA


Comments:
SE BE ADVISED A DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIO


Comments:
NAL ASSISTANCE IS REQUIRED, WE SUGGEST YOU CONTACT THE SM/CR


Comments:
M. THEY WILL FURTHER ASSIST IN FACILITATING YOUR SERVICE/REP


Comments:
AIR NEEDS.=ADVISED THAT THERE WERE NO RECALLS ON THE LCM  FO


Comments:
CUSTOMER SAID: **IS HAVING SOME CONCERNS WITH THE HEADLIGHTS


Comments:
GOING OFF AND ON RANDOMLY.**IS CALLING BECAUSE NOBODY CAN F


Comments:
IGURE OUT WHY IT IS OCCURRING.**VEH HAS ONLY BEEN TO THE DLR


Comments:
ONE TIME FOR THE CONCERN ON THE VEH.**HAS BEEN HAVING THE C


Comments:
ONCERNS FOR ABOUT A YEAR NOW.**DOESN'T WANT TO PAY TO HAVE T


Comments:
HE CONCERNS LOOKED AT AGAIN AND NOT GET THE PROBLEM FIXED.DE


Comments:
ALER SAID: **TOOK VEH IN ONE TIME FOR THE CONCERNS BUT THEY


Comments:
ARE NOT AWARE OF THE REGULAR CONCERNS.EDWARDS AUTO SALES CO


Comments:
INC3440 BLUE RIDGE BLVD. WALHALLA,  SC  29691TEL: (864) 638-


Comments:
3631CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR BE PERFORM


Comments:
ED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCUMENTED YO


Comments:
UR COMMENTS AND I WILL FORWARD A COPY TO YOUR SERVICING DEAL


Comments:
ERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEALERSHIP TO SCH


Comments:
EDULE A SERVICE APPOINTMENT.   PLEASE BE ADVISED A DIAGNOSTI


Comments:
C FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTANCE IS REQUIRE


Comments:
D, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL FURTHER ASSI


Comments:
ST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.****CRC ADVISED


Comments:
*****THAT NOBODY HERE AT THE CRC IS TECHNICALLY TRAINED ON T


Comments:
HE VEH'S TO EXPLAIN WHAT COULD BE CAUSING THE CONCERNS.*THAT


Comments:
THE DLR'S ARE OUR TECHNICAL RESOURCES AND THEREFORE WE WOUL


Comments:
D RECOMMEND THEY HAVE THE VEH DIAGNOSED BY AN AUTHORIZED F/L


Comments:
CUSTOMER SAID: -DROPPED VEH, SAID HEADLIGHTS WERE SHUTTING O


Comments:
FF-PICKED UP SAME DAY LIGHTS WENT OUT AGAIN-BEEN AT DLRSHP 4


Comments:
DIFFERENT TIMES FOR THE SAME CONCERN IN THE LAST 2 WKS-CUST


Comments:
LEAVING DLRSHP RIGHT NOW AND GOING TO COMPETITOR TO BUY A N


Comments:
EW VEHDEALER SAID: -DLRSHP KEEPS SAYING IT'S FIXED AND IT'S


Comments:
NOTGILLESPIE FORD7111 NW LOOP 410 SAN ANTONIO, TX 78238TEL:(


Comments:
800) 315-4315CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR B


Comments:
E PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCU


Comments:
MENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO YOUR SERVI


Comments:
CING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEALERSH


Comments:
IP TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVISED A


Comments:
DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTANCE I


Comments:
S REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL FUR


Comments:
THER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I JUST


Comments:
WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS REPAIR


Comments:
WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.-CUST DOESN'T WA


Comments:
NT TO GO TO DLRSHP, BEEN THERE TO MANY TIMES FOR THIS ALREAD


Comments:
Y-ADVISED CUST CRC WAS DOCUMENTING THE CALL


Comments:
CUSTOMER SAID: -THE HEADLIGHTS GO OFF FOR NO REASON-JUST STA


Comments:
RTED HAPPENING-SOMETIMES, THE LIGHTS JUST STAY ON-THE VEH HA


Comments:
S NOT BEEN INSPECTED FOR THIS CONCERN-WOULD LIKE TO KNOW IF


Comments:
THERE IS A RECALL ON THE VEH FOR THE HEADLIGHTS GOING OUTDEA


Comments:
LER SAID: -NONECRC ADVISED: I HAVE REVIEWED IF ANY AVAILABLE


Comments:
COVERAGES MAY ASSIST IN YOUR REPAIR REQUEST. THERE IS NO AC


Comments:
TIVE  ESP TO COVER THE PART OR THE REPAIR AND THE VEHICLE IS


Comments:
OUTSIDE OF ANY APPLICABLE WARRANTY.**ADVISED THE CUST OF NO


Comments:
CUSTOMER SAID: -CUST HAS A PROBLEM WITH VEH-CUST STATES THE


Comments:
HEADLIGHTS SWITCH OFF BY THEMSELVES AND THEN A FEW MINUTES L


Comments:
DLR----SPOKE WITH S/A RON-S/A ADVISED ME THAT THEY COULD NOT


Comments:
DUPLICATE THIS CONCERN-HAD THE VEH FOR TWO DAYS LOOKING THE


Comments:
CCST REP JOLYNN, EXT 7225, REVIEWED OASIS AND FOUND NO TSB,


Comments:
SSM, CSP, OR SVC TIPS IN REGARDS TO HEADLAMPS FOR THE 2003 G


Comments:
RAND MARQUIS -- THERE ARE NO RELATED REPAIRS IN AWS HISTORY


Comments:
-- THERE ARE 3 VEHICLES ON CUSTOMER'S PROFILE (2, CUSTOMER N


Comments:
O LONGER OWNS) -- THIS VEHICLE HAS A 5 YEAR/60,000 MILE POWE


Comments:
ATTEMPTED TO CALL LEFT MESSAGE WITH MRS LEITSTEIN 1/2/2008 A


Comments:
/M FOR HER CAR TO BE INSPECTED AGAIN FOR THE HEADLAMP CONCER


Comments:
N SPOKE TO HER MOTHER IN NEW YORK EXPLAINED WE MUST DUPLICAT


Comments:
CCST REP JOLYNN, EXT 7225, SPOKE WITH CUSTOMER (REDACTED)


Comments:
TEIN AND CONFIRMED VEHICLE, CONCERN, DEALER, AND REQUEST --


Comments:
CUSTOMER ADVISED SHE WILL NEED A LOANER VEHICLE IF THE DEALE


Comments:
R WANTS TO TEST THE VEHICLE AGAIN BECAUSE SHE IS BY HERSELF


Comments:
IN FLORIDA AND CANNOT AFFORD TO RENT ANOTHER VEHICLE -- REP


Comments:
ADVISED THAT REP WILL CALL SVC MGR DAVE AND WILL LET HIM KNO


Comments:
CERN -CCS ADVISED CUST TO CONTINUE WORKING WITH DLR AND CONT


Comments:
ACT US BACK IF HE HAS ANY QUESTIONS AT THAT TIME - NO FURTHE


Comments:
CUSTOMER SAID: -CUST STATES THE LIGHTS IN THE VEH ARE BLINKI


Comments:
NG OUT ON HIM-THE VEH WAS BROUGHT BACK TO THE DLRSHP FOR THI


Comments:
S CONCERN AND THEY COULD NOT FIND A PROBLEM IN THE VEH-THIS


Comments:
STARTED AT ABOUT 5100 MILES VEH CURRENTLY HAS ABOUT 6800 MIL


Comments:
ES-THE DLRSHP WAS NOT ABLE TO DUPLICATE THIS CONCERN-CUST ST


Comments:
ATES THIS IS THE FIFTH VEH HE PURCHASED FROM THIS DLRSHP-CUS


Comments:
T SEEKING REPAIR OF THE VEHDEALER SAID: BEAMAN LINCOLN - MER


Comments:
CURY2300 FRANKLIN ROAD NASHVILLE, TN 37204TEL:(888) 591-3135


Comments:
CRC ADVISED: LET ME ESCALATE THIS TO OUR CUSTOMER CARE SOLUT


Comments:
IONS TEAM.  THEY CAN INVESTIGATE YOUR CONCERNS FURTHER AND W


Comments:
ORK WITH YOUR DEALERSHIP TO UTILIZE ALL AVAILABLE RESOURCES


Comments:
TO RESOLVE YOUR CONCERN. FOR THE VEHICLE TO BE REPAIRED, THE


Comments:
DEALERSHIP WOULD FIRST NEED TO DUPLICATE THE SYMPTOM. A FOR


Comments:
D CUSTOMER CARE SPECIALIST WILL CONTACT YOU WITHIN  2 BUSINE


Comments:
{CCS REVIEWED AWS, NO REPAIRS FOR ELECTRICAL SYSTEM PREVIOUS


Comments:
LY.}***CCS MIKE EXT 7271 SPOKE WITH KAY S/M @ BEAMAN LINCOLN


Comments:
MERCURY-THE S/M PULLED THE CUST HISTORY. THE DLRSHP COULD N


Comments:
OT DUPLICATE THE CONCERN.-THE S/M CHECKED FOR TSB'S OR SSM'S


Comments:
, NONE FOUND.-THE CUST COULD LEAVE THE VEHICLE OVER NIGHT AT


Comments:
LEAST. THE DLRSHP WILL NEED TO TEST THE VEHICLE OUT.***CCS


Comments:
MIKE EXT 7271 OBC TO 615-889-4435-SPOKE WITH MR. NABORS: THE


Comments:
CCS CONFIRMED THE VEHICLE WAS IN THE SHOP FOR A LIGHT CONCE


Comments:
RN. THE S/M EXPLAINED THEY COULD NOT DUPLICATE THE CONCERN.


Comments:
THE DLRSHP SEARCHED FOR TSBS AND SSMS BUT COULD NOT FIND ANY


Comments:
THING RELATING. THE CCS EXPLAINED THE VEHICLE COULD COME BAC


Comments:
K IN BUT THE DLRSHP MAY NEED TO KEEP IT FOR A DAY OR SO. THE


Comments:
CUST SAID IT WOULD BE A FEW DAYS. THE CCS EXPLAINED HE WOUL


Comments:
D BE OUT OF THE OFFICE ON 5/1 AND 5/2 AND WOULD FOLLOW UP ON


Comments:
- CCST MARGOT FOR CCST MIKE.- CCST HAS SCHEDULED FOLLOW UP W


Comments:
***CCS MIKE EXT 7271 SPOKE WITH KAY S/M @ BEAMAN L/M-THE CUS


Comments:
T DID NOT COME BACK IN AS OF YET. THE S/A HAS NOT WRITTEN A


Comments:
TICKET ON THE CUST.***CCS MIKE EXT 7271 OBC TO 615-889-4435-


Comments:
LEFT A MESSAGE FOR THE CUST TO CONTACT THE CCS BACK @ 866-63


Comments:
1-3788 EXT. 7271. THE CCS WILL ATTEMPT TO REACH THE CUST BAC


Comments:
***CCS MIKE EXT 7271 OBC TO 615-889-4435 -THE CUST WAS NOT A


Comments:
VAIL. CCS WAS PROVIDED WITH THE CUST CELL NUMBER.***CCS MIKE


Comments:
EXT 7271 OBC TO (REDACTED)-SPOKE WITH MR.(REDACTED): THE CUS


Comments:
T HAS NOT HAD THE CHANCE TO MAKE AN APPOINTMENT YET. THE CUS


Comments:
T IS GOING TO TRY AND COME IN THIS WEEK.-THE CUST ASKED WHAT


Comments:
THE DLRSHP NEEDS TO DO? THE CCS DID INFORM THE CUST THAT TH


Comments:
E S/M REQUEST FOR THE VEHICLE TO BE LEFT OVERNIGHT.-THE CUST


Comments:
ASKED WHAT HAPPENS IF THE VEHICLE CANNOT BE FIXED? THE CCS


Comments:
EXPLAINED THAT ROAD WOULD BE CROSSED WHEN IT COMES UP. THE C


Comments:
UST WILL TRY TO MAKE IT IN THIS WEEK. THE CCS WILL FOLLOW UP


Comments:
***CCS MIKE EXT 7271 OBC TO(REDACTED)-ATTEMPTED TO REACH


Comments:
THE CUST BUT THERE WAS NO ANSWER.***CCS MIKE EXT 7271 OBC TO


Comments:
(REDACTED)-LEFT A MESSAGE FOR THE CUST TO CONTACT THE CCS


Comments:
BACK @ 866-631-3788 EXT. 7271. THE CCS WILL ATTEMPT TO REAC


Comments:
H THE CUST BACK ON 5-12-2008 BETWEEN 11:30-3:30 PM EST.


Comments:
***CCS MIKE EXT 7271 OBC TO (REDACTED) -SPOKE WITH MR. (REDACTED)


Comments:
: THE CUST GOT THE VEHICLE BACK. HE TOOK IT TO THE DLRSHP


Comments:
LAST WEEK FRIDAY. THE DLRSHP HAD TO PUT A PART ON, COST ARO


Comments:
UND $694.-THE CUST DROVE THE VEHICLE ONCE LAST NIGHT. EVERYT


Comments:
HING WORKED WILL LAST NIGHT. THE TECH PUT A NEW MOD. IN THE


Comments:
VEHICLE. THE TECH CLAIMED IT HAD A SHORT.-THE CUST HAS A FRI


Comments:
END WHO IS A MECHANIC WHO SAID THE PART ONLY COST AROUND $30


Comments:
0. -THE CCS DID EXPLAINED THAT THE DLRSHP WILL HAVE DIFFEREN


Comments:
T LABOR RATES AND PARTS PRICES.-THE DLRSHP DID OFFER A LOANE


Comments:
R VEHICLE TO THE CUST, THE CUST DID DECLINE.-THE CUST WAS GI


Comments:
VEN AN ESTIMATE ON THE PRICE AND WHAT NEEDED TO BE REPLACED.


Comments:
-THE CUST WILL CONTINUE TO TEST THE VEHICLE.-THERE IS NOTHIN


Comments:
G THE CUST IS SEEKING. CUST FEELS THE PRICE WAS ALITTLE HIGH


Comments:
. THE CUST EXPLAINS HE REALIZES THE DLRSHP WOULD CHARGE ALIT


Comments:
TLE MORE. THE CUST ASKED IF THE CCS COULD FIND OUT WHAT THE


Comments:
PRICE OF THE PART WOULD BE? THE CCS EXPLAINED HE DOES NOT HA


Comments:
VE PARTS PRICING AVAIL. THE CCS ASKED AGAIN IF THE CUST WAS


Comments:
SEEKING ANYTHING? THE CUST SAID HE WAS NOT.-THE CCS ASKED TH


Comments:
E CUST TO CALL BACK IF THERE ARE ANY FURTHER QUESTIONS OR CO


Comments:
CUSTOMER SAID: -CUST CALLED LAST WEEK IN REGARDS TO HEADLIGH


Comments:
TS GOING OUT ON THE VEH-WAS ADV NEED TO DO A DIAGNOSTIC BEFO


Comments:
RE WARRANTY COVERAGE CAN BE DETERMINED-WHEN HE TOOK THE VEH


Comments:
TO THE DLR THE LIGHTS WERE ON, AND WORKING FINE-STATED HE CA


Comments:
NNOT TURN THE LIGHTS ON MANUALLY -HEADLIGHTS WILL GO OUT ON


Comments:
THEIR OWN WHILE IN USE-ON ONE OCCASION HE HAD TO TURN THE CA


Comments:
R OFF AND RESTART TO HAVE THE HEADLIGHTS COME BACK ON -THE L


Comments:
AST TIME THE CONCERN OCCURRED HE HAD TO HOLD ON THE HIGH BEA


Comments:
M SWITCH -SEEMS TO BE SHORT IN THE LIGHTS-DLR NOT OPEN AT NI


Comments:
GHT, SO ITS HARD TO PRESENT THE ISSUE TO THE DLR-VEH HAS BEE


Comments:
N TO DLR TWICE FOR THIS ISSUE-STATED CAN REPLACE THE COMPUTE


Comments:
R FOR $612 AND THIS SHOULD RESOLVE THE ISSUE-CUST WOULD LIKE


Comments:
TO SPK W/A REP FROM FORD TO TRY AND GET VEH REPAIREDDEALER


Comments:
WITH CUSTOMER BEING FEMALE OR MALE -- CUSTOMER ADVISED THAT


Comments:
SHE HAD ASKED THE DEALERSHIP TO REFUND HER THE $90 DIAGNOSIS


Comments:
FEE, BUT THEY DENIED HER CLAIM -- REP ADVISED CUSTOMER TO C


Comments:
ONTACT FORD AGAIN IF THE HEADLAMP CONCERN RETURNS -- CASE CL


Comments:
CUSTOMER SAID: = VEH HAS INTERMITANT PROBLEM  - HEAD LIGHTS


Comments:
GO OUT INTERMITANTLY= TOOK VEH TO DEALER= DEALER CANNOT FIND


Comments:
PROBLEM=DEALER HAS HAD VEH MANY TIMES= HAPPENS EVERY ONCE I


Comments:
N A WHILE= JUST PICKED VEH UP FROM VEH= SEEKING TO HAVE VEH


Comments:
REPAIRED= FEELS THIS IS A SAFETY ISSUEDEALER SAID: LTD FORD


Comments:
LINCOLN MERCURY848 EAST NOLEMAN CENTRALIA, IL 62801TEL:(618)


Comments:
532-4733CRC ADVISED: LET ME ESCALATE THIS TO OUR CUSTOMER C


Comments:
ARE SOLUTIONS TEAM.  THEY CAN INVESTIGATE YOUR CONCERNS FURT


Comments:
HER AND WORK WITH YOUR DEALERSHIP TO UTILIZE ALL AVAILABLE R


Comments:
ESOURCES TO RESOLVE YOUR CONCERN. FOR THE VEHICLE TO BE REPA


Comments:
IRED, THE DEALERSHIP WOULD FIRST NEED TO DUPLICATE THE SYMPT


Comments:
OM. A FORD CUSTOMER CARE SPECIALIST WILL CONTACT YOU WITHIN


Comments:
2 BUSINESS DAYS.= OBC TO DEALER= S/A ROY = SAID CUST HAS CO


Comments:
ME IN 3 TIMES FOR WINDOW CONCERN= 2 TIMES FOR HEAD LIGHT CON


Comments:
CERN= NOT ABLE TO DUPLICATE CONCERN= ADVISED CUST OF ABOVE


Comments:
CCS MONICA X7308 - NO ESP - CHECKED GCQIS -NO HOTLINE CONCER


Comments:
N LISTED FOR HEADLIGHT -FOUND HOTLINE REPORT ON INTERMITENT


Comments:
WINDOW OPERATIONS CONCERNS -HOTLINE STATES NEED TO DUPLICATE


Comments:
CCS MONICA X7308 - OBC TO DLR, SPOKE WITH SM MATT -SM STATES


Comments:
THAT VEH LEFT YESTERDAY WAS AT DLR FOR TWO WEEKS -THEY WERE


Comments:
NOT ABLE TO DUPLICATE ANYTHING -SM STATES THAT THEY TIRED D


Comments:
RIVING VEH HOME AS WELL -  -SM STATES THAT PREVIOUSLY WHEN V


Comments:
EH CAME IN THEY DID REPLACE MULTI FUNCTION SWITCH HOWEVER CU


Comments:
ST FEELS THAT THERE IS STILL A PROBLEM -CCS MADE OBC TO CUST


Comments:
TO COMPLETE INITIAL CONTACT AT 618-478-5386  -PHONELINE BUS


Comments:
CCS MONICA X7308 - CCS MADE OBC TO CUST TO COMPLETE FOLLOW U


Comments:
P AT 618-478-5386  -CCS ADVISED CUST THAT I HAVE SPOKEN WITH


Comments:
DLR AND AT THIS TIME THE DLR HAS ALREADY EXAUSTED ALL OF TH


Comments:
EIR RESOURCES AND THE ONLY NEXT STEP IS TO DUPLICATE THE CON


Comments:
SAID: -DLR ADV REPLACED THE COMPUTER-CANNOT REPAIR UNLESS TH


Comments:
E CONCERN IS PRESENTLADIN LINCOLN - MERCURY3725 AUTO MALL DR


Comments:
IVE THOUSAND OAKS, CA 91362TEL:(805) 495-2193CRC ADVISED: LE


Comments:
T ME ESCALATE THIS TO OUR CUSTOMER CARE SOLUTIONS TEAM.  THE


Comments:
Y CAN INVESTIGATE YOUR CONCERNS FURTHER AND WORK WITH YOUR D


Comments:
EALERSHIP TO UTILIZE ALL AVAILABLE RESOURCES TO RESOLVE YOUR


Comments:
CONCERN. FOR THE VEHICLE TO BE REPAIRED, THE DEALERSHIP WOU


Comments:
LD FIRST NEED TO DUPLICATE THE SYMPTOM. A FORD CUSTOMER CARE


Comments:
SPECIALIST WILL CONTACT YOU WITHIN  2 BUSINESS DAYS.-OBC TO


Comments:
DLR AND SPOKE W/BILL-UNABLE TO VERIFY CONCERN AND ALL LIGHT


Comments:
S WERE WORKING NORMAL-LIGHTING CONTROL MODULE MAY RECTIFY TH


Comments:
E ISSUE, BUT UNABLE TO DUPLICATE THE CONCERN


Comments:
***CCS ABE X 7032*** -- OBC TO CUSTOMER, PROVIDED MY CONTACT


Comments:
INFORMATION, CUSTOMER ADVISED THAT HE IS WORKING WITH THE D


Comments:
EALERSHIP AND THEY WILL BE REPLACING HIS PCM FOR $150.00.  C


Comments:
USTOMER WILL CONTACT ME IF THE CONCERN PRESENTS ITSELF AGAIN


Comments:
IN THE FUTURE.  NO FURTHER CCST ACTION REQUIRED, CASE CLOSE


Comments:
CUSTOMER SAID: THREAD ID 1-3OC8ZY-WHILE DRIVING AT NIGHT WIT


Comments:
H LIGHTS ON THE LIGHTS SUDDENLY GO OUT -TURNING SWITCH ON AN


Comments:
D OFF BRINGS THEM BACK BUT IT IS A DANGEROUS PROBLEM -OCCURE


Comments:
D AGAIN WHILE DROPPING SON OFF TO WORK -THE TAIL LIGHTS WERE


Comments:
ON AND ALL THE DASH LIGHTS WERE ON BUT THE HEADLIGHTS WERE


Comments:
NOT -THIS TIME WHILE TURNING THE SWITCH ON AND OFF IT DID NO


Comments:
T TURN THE LIGHTS BACK ON -FINALLY CAME ON BY TURNING THE VE


Comments:
H TO THE LEFT -BROUGHT TO DLR AND THEY WERE UNABLE TO DUPLIC


Comments:
ATE CONCERNDEALER SAID: ALEX KARRAS LINCOLN - MERCURY6760 14


Comments:
TH STREET WEST BRADENTON, FL 34207TEL:(941) 756-4004-UNABLE


Comments:
TO DUPLICATE CONCERN WITH HEADLIGHTSCRC ADVISED: LET ME ESCA


Comments:
LATE THIS TO OUR CUSTOMER CARE SOLUTIONS TEAM.  THEY CAN INV


Comments:
ESTIGATE YOUR CONCERNS FURTHER AND WORK WITH YOUR DEALERSHIP


Comments:
TO UTILIZE ALL AVAILABLE RESOURCES TO RESOLVE YOUR CONCERN.


Comments:
FOR THE VEHICLE TO BE REPAIRED, THE DEALERSHIP WOULD FIRST


Comments:
NEED TO DUPLICATE THE SYMPTOM. A FORD CUSTOMER CARE SPECIALI


Comments:
ST WILL CONTACT YOU WITHIN  2 BUSINESS DAYS.-SENT EMAIL ADVI


Comments:
SING CUST OF ABOVE ***IBC FROM DLR***-SPOKE TO GARY WILSON/S


Comments:
D-UNABLE TO DUPLICATE CONCERN WITH HEADLIGHTS-CALLED CUST TO


Comments:
BRING IT IN FRIDAY AND CUST HASN'T BROUGHT VEH IN YET


Comments:
CONTACTED CUSTOMER ON MONDAY, SEPTEMBER 17TH. SET AN APPOINT


Comments:
MENT FOR MS. (REDACTED) TO DROP OFF HER VEHICLE SO WE CAN VERI


Comments:
FY CONCERN WITH THE HEADLIGHTS. WE ARE ALSO PROVIDING CUSTOM


Comments:
ER WITH A LOANER VEHICLE FROM ENTERPRISE. APPOINTMENT IS SET


Comments:
CCS REP LOIDA X 7381 MADE OBC TO DLRSHP- SM GARY VEH IS AT D


Comments:
LRSHP- HUSBAND STATES-LIGHTS  GO OFF AT 6AM-WIFE CALLED LAST


Comments:
WEEK AND ADVISED  LIGHTS GOING OFF CONSTANTLY AND WAS HAPPE


Comments:
NING THAT VERY MOMENT- CUST WAS ADVISED TO BRING VEH IN , AN


Comments:
D SHE ANSWERED SHE COULD NOT- -AT THIS TIME SM HAS NOT DUPLI


Comments:
CATED CONCERN, BUT HE WILL CONTINUE TO RESEARCH-IF THE DLRSH


Comments:
P CANNOT DUPLICATE VEH WILL BE RETURNED TOMORROW AFTERNOON-


Comments:
SM ADVISED THERE COULD BE SOME ITEMS DEFECTIVE THAT MAY CAUS


Comments:
E THIS CONCERN - SM WILL LOOK INTO THAT ALSO- CUST IS IN A L


Comments:
OANER VEH>>>>REP MADE OBC TO CUST PRIMARY PHONE:(REDACTED)


Comments:
7 REP LEFT VM ADVISING REP WILL F/U NO LATER THAN FRIDAY SEP


Comments:
T 21ST BEFORE 5PM-REP PROVIDED NUMBER AND EXT IN VM


Comments:
AFTER EXTENSIVE TESTING & LEAVING LIGHTS ON FOR APPROX 8 HOU


Comments:
RS BEFORE CUSTOMERS CONCERN WAS VERIFIED, WE REPLACED MULTI-


Comments:
FUNCTION SWITCH & LIGHTING CONTROL MODULE. ESP CLAIM. RO 161


Comments:
704. CUSTOMER WAS FIRNISHED W/LOANER VEHICLE.


Comments:
CCS REP LOIDA X 7381 MADE OBC TO CUST AT PRIMARY PHONE: (REDACTED)


Comments:
- CUST ADVISED VEH HAS BEEN REPAIRED AND OPERATING


Comments:
PROPERLY- REP ADVISED IF ANY CONCERNS SHOULD APPEAR TO PLEAS


Comments:
TO DUPLICATE CONCERN WITH HEADLIGHTSCRC ADVISED: THE DEALERS


Comments:
HIP HAS INSPECTED YOU VEHICLE AND IS AWARE OF YOUR CONCERN.


Comments:
THE DEALERSHIP IS USING FORD TECHNICAL RESOURCES TO ASSIST I


Comments:
N REPAIRING  YOUR VEHICLE. PLEASE STAY IN CONTACT WITH YOUR


Comments:
DEALERSHIP.***OBC TO DLR***-SPOKE WITH RECEPTIONIST-SERVICE


Comments:
IS BUSY -TOOK MESSAGE FOR SOMEONE IN SERVICE TO CALL BACK


Comments:
CCS REP LOIDA X 7381 CLOSING DUPLICATE CONTACT-


Comments:
CUSTOMER SAID: -1) LIGHTS DON'T WORK AT TIMES-COULDN'T TELL


Comments:
IF THEY WERE ON OR OFF-DOESN'T DO IT ALL THE TIME-FEELS IS E


Comments:
LECTRICAL ISSUE-TOOK TO AFTERMARKET GARAGE-AFTER FORD SAID T


Comments:
HEY CAN'T FIND THE PROBLEM-PAID FORD DEALER $90 TO LOOK AT -


Comments:
AFTERMARKET GARAGE FOUND THE PROBLEM-BROUGHT OUT BLACK BOX P


Comments:
LUG IN FROM BEHIND THE INSTRUMENT PANEL-ONE WHOLE CORNER WAS


Comments:
BURNED OUT-ASKED THE AFTERMARKET GARAGE TO FIX AND WAS CHAR


Comments:
GED$600 TO FIX ($ 401.00 FOR PART AND 200.00 FOR LABOR) -UPS


Comments:
ET THAT DEALER COULDN'T FIND THE PROBLEM -SAID DEALER DID IT


Comments:
LAST TIME TO (THIS DEALER NOT IN BUSINESS NOW) WITH SHOCKIS


Comments:
SUE AND FINALLY THEY FIXED THE SHOCKS -HAVE THE BILLS IN FRO


Comments:
NT OF HIM AND THE DEFECTIVE PART -CALLER/WRITER IS HUSBAND W


Comments:
(REDACTED) -CALLER JUST WANTED DEALER TO KNOW THAT THE


Comments:
AFTERMARKET SHOP FOUND THE PROBLEM AND FIXED IT -SEEKING FRO


Comments:
M FORD?  CAN FORD REIMBURSE FOR THE PARTS REPLACED AT AFTERM


Comments:
ARKET SHOPDEALER SAID: -CHARLOTTE COUNTY LINCOLN MERCURY2021


Comments:
SOUTH TAMIAMI TRAIL PUNTA GORDA, FL 33950TEL:(941) 639-9595


Comments:
CRC ADVISED: THANK YOU FOR PROVIDING FORD MOTOR COMPANY WITH


Comments:
FEEDBACK; YOUR OPINIONS ARE VALUABLE TO US.  I HAVE DOCUMEN


Comments:
TED YOUR COMMENTS AND THE INFORMATION YOU PROVIDED REGARDING


Comments:
YOUR EXPERIENCE AT THE DEALERSHIP.  THIS INFORMATION WILL B


Comments:
E FORWARDED TO THE CUSTOMER RELATIONS MANAGER AT THE DEALERS


Comments:
HIP FOR THEIR REVIEW AND CONSIDERATION.  ONCE AGAIN, THANK Y


Comments:
OU FOR TAKING THE TIME TO LET US KNOW HOW YOU FEEL ABOUT THE


Comments:
CCS REP LORRAINE X7140-THE CUST WAS ALREADY ADVISED OF AWA D


Comments:
ENIED DECISION AND IS NO LONGER HAVING VEH ISSUES -CCS REP S


Comments:
POKE TO TL SANDI REGARDING CLOSING ACTION-NO FURTHER ACTION


Comments:
CRC ADVISED: BEFORE WE CAN MAKE A DECISION REGA


Comments:
RDING ANY FORD COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOL


Comments:
N/MERCURY DEALERSHIP SO THAT HAVE THE OPPORTUNITY TO INSPECT


Comments:
THE VEHICLE AND DETERMINE WHAT IS WRONG WITH THE VEHICLE. A


Comments:
NY REPAIR OR SERVICES NOT COMPLETED AT A FORD/LINCOLN/MERCUR


Comments:
Y DEALERSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTOMER.-AD


Comments:
VISED CUST THAT THERE MAY BE A 12/12 WARRANTY ON THE VEH BUT


Comments:
IT HAS TO BE LOOKED AT THE BY THE DLRSHP FIRST TO SEE IF IT


Comments:
IS IN FACT THE SAME PARTS-IF THE REPAIR IS NOT COVERED UNDE


Comments:
R ANY TYPE OF 12/12 WARRANTY SPEAK WITH THE SM CLINT TO SEE


Comments:
WHAT ELSE CAN BE DONE-THE LEMON LAW VARIES FROM STATE TO STA


Comments:
TE****SPOKE WITH CLINT SM AT BOB SITE****-IT SHOULDNT BE A P


Comments:
ROBLEM GETTING SOME ASSISTANCE FOR THE REPAIR ON THE VEH-THE


Comments:
RE WAS A REPAIR DONE TO THE VEH IN NOVEMBER OF LAST YEAR AT


Comments:
24000 MILES-THE VEH SHOULD BE UNDER A 12/12 IF IT IS IN FACT


Comments:
CUSTOMER SAID: =HEAD LIGHTS  HAVE BEEN GOING OUT AT NIGHT WH


Comments:
ITCHED WAS REPLACED THE SECOND TIME, THE PROBLEM POPED UP=TH


Comments:
E REPAIR TOOK 8HRS FOR LABOR, ONLY CHARGED CUST 3HRS=DLR NOT


Comments:
WILLING TO PROVIDE FURTHER MORE CUST WITH ASST


Comments:
CUSTOMER SAID: -3 DAYS, NOTICED HEADLIGHTS NOT WORKING PROPE


Comments:
RLY.-SOMETIMES IT WORKS AND SOMTIMES IT DOES NOT.  PROBLEM I


Comments:
S INTERMITTENT.-PARKING LIGHTS COME ON, BUT NO HEADLIGHTS.-D


Comments:
LR SAYS MODULE IS BAD AND WILL COST $700 TO REPAIR.-TRAVIS S


Comments:
/A STATED TO CALL FORD TO SEE IF A DEAL CAN BE WORKED OUT FO


Comments:
R 80% FINANCIAL ASSISTANCE AND 20% CUSTOMER PAY.-SEEKING FIN


Comments:
ANCIAL ASSISTANCE BASED ON CONVERSATION WITH S/A.DEALER SAID


Comments:
: VELDE LINCOLN MERCURY OF PEORIA & PEKIN2200 W. PIONEER PAR


Comments:
KWAY PEORIA, IL 61615TEL:(309) 692-9880CRC ADVISED: I HAVE R


Comments:
EVIEWED THIS SITUATION WITH YOUR DEALERSHIP AND WE HAVE AGRE


Comments:
ED DUE TO YOUR LOYALTY TO FORD AND THE DEALERSHIP THEY WOULD


Comments:
LIKE TO PROVIDE YOU WITH ASSISTANCE TOWARDS YOUR VEHICLE RE


Comments:
PAIR.  PLEASE CONTACT (NAME OF SERVICE MANAGER/SERVICE ADVIS


Comments:
OR OR CRM) TO SCHEDULE A REPAIR. NOTE TO CSR - IS MAY BE APP


Comments:
ROPRIATE TO MAKE A CONFERENCE BRIDGE/CALL IN AN ATTEMPT TO S


Comments:
CUSTOMER SAID: -NONE-DEALER SAID: -NONE-CRC ADVISED: OBC TO:


Comments:
GRIFFIN FORD - LINCOLN - MERCURY, INC511 W SEVENTH STREET TI


Comments:
FTON,  GA  31794TEL: (229) 382-1300REQUESTED TO SPEAK S/M ST


Comments:
EVE::: -RECEPTIONIST DEBBY SAYS THAT STEVE LEFT EARLY TO GO


Comments:
CUSTOMER SAID: -HAS EXPERIENCED THIS ISSUE SEVERAL TIMES -FO


Comments:
R THE PAST COUPLE OF MONTHS, THE HEADLIGHTS WOULD GO OUT -CU


Comments:
ST HAS BROUGHT IT TO WARNER ROBINS FORD - WERE UNABLE TO FIN


Comments:
D OUT WHAT IT WAS-BROUGHT VEH TO GRIFFIN FORD - LINCOLN - ME


Comments:
RCURY, INC AND THEY WERE FINALLY ABLE TO FIGURE OUT WHAT THE


Comments:
ISSUE WAS.-CUST SEEKING TO KNOW IF FORD WOULD ASSIST WITH T


Comments:
HE COST OF THIS REPAIR.DEALER SAID: GRIFFIN FORD - LINCOLN -


Comments:
MERCURY, 511 W SEVENTH STREET TIFTON,  GA  31794TEL: (229)


Comments:
382-1300 - S/A SCOTT NICHOLS SAYS THAT A COMPONENT HAD TENDE


Comments:
D TO OVERHEAT AND AUTOMATICALLY CAUSE THE HEADLIGHTS TO TURN


Comments:
OFF.CRC ADVISED: I HAVE REVIEWED THISI SITUATION WITH YOUR


Comments:
DEALERSHIP AND THEY HAVE AGREED THAT DUE TO YOUR LOYALTY WIT


Comments:
H FORD AND THE DEALERSHIP, THEY WOULD LIKE TO PROVIDE YOU WI


Comments:
TH ASSISTANCE TOWARDS YOUR VEHICLE REPAIR.- PLEASE SPEAK WIT


Comments:
H YOUR SM/CRM TO REVIEW THE DETAILS.------------------------


Comments:
D - LINCOLN - MERCURY, INC511 W SEVENTH STREET TIFTON,  GA


Comments:
31794TEL: (229) 382-1300REQUESTED TO SPEAK S/M STEVE:::S/M S


Comments:
TEVE SAYS HE WOULD DO A P05 AND HAVE THE CUST PAY A $50 DEDU


Comments:
CTIBLE.MR. OLIN HAMLIN AT 2293827089 AND ADVISED CUST OF DET


Comments:
CUSTOMER SAID: -HEADLIGHT KEPT GOING OFF-DLR DIAG LIGHTING C


Comments:
ONTROL NEEDED REPLACEMENT-ESTIMATED $800 FOR REPAIR-DLR STAT


Comments:
ED REPAIR IS NOT COVERED UNDER ESP-CUST HAS ESP ON VEH AND I


Comments:
S SEEKING IF THIS WOULD BE COVERED OR NOT-CUST IS SEEKING AW


Comments:
A FOR REPAIRDEALER SAID: FAIRPORT FORD, LLC71 MARSH ROAD EAS


Comments:
T ROCHESTER, NY 14445TEL:(585) 586-4415CRC ADVISED: I WOULD


Comments:
LIKE TO RESEARCH THIS SITUATION FURTHER ON YOUR BEHALF TO EN


Comments:
SURE YOUR REQUEST RECEIVES PROPER CONSIDERATION. IS THERE A


Comments:
TIME THAT IS MOST CONVENIENT FOR ME TO CONTACT YOU?---------


Comments:
--------------------WAS NOT ABLE TO GET A HOLD OF SM AT DLR-


Comments:
MRS (REDACTED) DAYTIME PHONE-ADVISED CUST I W


Comments:
CUSTOMER SAID: -PER HISTORICS CUST IS SEEKING AWA FOR REPAIR


Comments:
OF HEADLAMPSDEALER SAID: FAIRPORT FORD, LLC71 MARSH ROAD EA


Comments:
ST ROCHESTER, NY 14445TEL:(585) 586-4415CRC ADVISED: I HAVE


Comments:
REVIEWED THIS SITUATION WITH YOUR DEALERSHIP AND THEY HAVE A


Comments:
GREED THAT DUE TO YOUR LOYALTY WITH FORD AND THE DEALERSHIP,


Comments:
THEY WOULD LIKE TO PROVIDE YOU WITH ASSISTANCE TOWARDS YOUR


Comments:
VEHICLE REPAIR.- PLEASE SPEAK WITH YOUR SM/CRM TO REVIEW TH


Comments:
SED CUST OF ABOVE   ---OBC TO DLR----SPOKE WITH DICK CLARK S


Comments:
M -LIGHTING CONTROL MODULE NEEDS REPLACEMENT-SM WILL WORK OU


Comments:
T WITH CUST FINANCIAL ASSISTANCE-MIGHT CHARGE DEDUCTIBLE LIK


Comments:
E IT WAS COVERED UNDER ESP-IT IS ESTIMATED CUST WILL PAY 20%


Comments:
CUSTOMER SAID: NONEDEALER SAID: NONECRC ADVISED: ---OBC TO D


Comments:
CUSTOMER SAID: -THE VEH HEADLIGHTS ARE SUPPOSE TO COME ON AF


Comments:
TER YOU TURN ON THE WIPER -WE TOOK THE VEH INTO THE DLRSHP A


Comments:
ND THEY CHANGED THE MODULE AND NOW THE WIPERS DON'T TURN ON


Comments:
THE HEADLIGHTS -WE WERE TOLD THAT IT TAKES A LONGER DELAY AN


Comments:
D IT DOES NOT WORK -WE TRIED TO ADDRESS THE CONCERN WITH THE


Comments:
DLRSHP AND THEY REFUSE TO SERVICE THE VEH -WHEN WE TURN TO


Comments:
THE RIGHT IN THE WINTER THE HEATER BLOWS COLD AIR -THE DLRSH


Comments:
P WAS VERY RUDE TO THE US AND WE WERE TOLD TO GO SOMEWHERE E


Comments:
LSE-WE'VE HAVE PAID $150.00 FOR NOTHING BEING FIXED -CUST IS


Comments:
SEEKING DOCUMENTATION ON THE EXPERIENCE AT THE DLRSHPDEALER


Comments:
SAID: -THE OWNER TOLD US TO GET THE VEH FIXED ELSWHERE AND


Comments:
HE WOULD REFUND THE DEDUCTABLE -MCCARTHY FORD, INC.11400 S.


Comments:
PULASKI ROAD CHICAGO, IL 60655TEL:(773) 239-7900CRC ADVISED:


Comments:
THANK YOU FOR PROVIDING FORD MOTOR COMPANY WITH FEEDBACK; Y


Comments:
OUR OPINIONS ARE VALUABLE TO US.  I HAVE DOCUMENTED YOUR COM


Comments:
MENTS AND THE INFORMATION YOU PROVIDED REGARDING YOUR EXPERI


Comments:
ENCE AT THE DEALERSHIP.  THIS INFORMATION WILL BE FORWARDED


Comments:
TO THE CUSTOMER RELATIONS MANAGER AT THE DEALERSHIP FOR THEI


Comments:
R REVIEW AND CONSIDERATION.  ONCE AGAIN, THANK YOU FOR TAKIN


Comments:
G THE TIME TO LET US KNOW HOW YOU FEEL ABOUT THE SERVICES PR


Comments:
---------AGENT ADVISED CUST OF THE ABOVE SCRIPT -CUST CONTEN


Comments:
DS TO TAKE THE VEH TO ANOTHER DLRSHP LISTED BELOW -NAPLETON


Comments:
LINCOLN MERCURY2950 WEST 127TH STREET BLUE ISLAND, IL 60406T


Comments:
EL:(708) 385-4500-CUST IS SEEKING DOCUMENTATION ON THE EXPER


Comments:
IENCE AT THE DLRSHP -CUST WILL SET UP AN APPOINTMENT AT THE


Comments:
-- CCS RALPH PEREZ X-7436-- REP MADE OBC TO CUSTOMER, CALLER


Comments:
/WRITER,(REDACTED)-- INFORMED CUSTOMER THAT NEGATIVE FEED


Comments:
BACK PROVIDED TO THE CRC REGARDING CUSTOMER'S EXPERIENCE AT


Comments:
THE DLRSHP, HAS BEEN RECEIVED AND REVIEWED BY OUR REGIONAL O


Comments:
FFICE, AND IS BEING ADDRESSED WITH THE DLRSHP.-- THAT FMC WI


Comments:
LL BE HANDLING THE ISSUE INTERNALLY WITH THE DLRSHP.-- THANK


Comments:
ED CUSTOMER FOR PROVIDING NEGATIVE FEEDBACK AND RECOMMENDED


Comments:
CUSTOMER CONTACT CRC FOR ANY FUTURE VEH SERVICING CONCERNS--


Comments:
NO FURTHER ACTIONS REQUIRED BY CCS-- CASE CLOSED


Comments:
CUSTOMER SAID: -VEH HAS LOTS OF TROUBLE WITH THE LIGHTS-TOOK


Comments:
VEH TO SELLING DLRSHP AND WORKED ON 2 OR 3 TIMES-BOUGHT VEH


Comments:
AT G R MILNER FORD-BOB SITE FORD HAS WORKED ON VEH AS WELL-


Comments:
HAS HAD TROUBLE WITH THE VEH FOR A LONG TIME-TURNED ON THE W


Comments:
IPERS AND THE DASH LIGHTS WENT OUT-THE VEH WORKS FOR A LITTL


Comments:
E BIT AND THEN IT STOPS WORKING-PROBLEM WITH THE HEADLIGHTS


Comments:
AS WELL-WHEN THE WIPERS GET TURNED ON THE HEADLAMPS GO OFF A


Comments:
ND THE DASH LIGHTS AS WELL-THERE SHOULD BE A WAY TO GET THE


Comments:
VEH FIXED ONCE IN FOR ALL-CUST DOESNT THINK THAT HE SHOULD H


Comments:
AVE OT PAY FOR THIS REPAIR TO BE DONE-THE DLRSHP WILL LOOK A


Comments:
T THE VEH THURSDAY AT BOB SITE-G R MILNER WAS SOUPOSSED TO B


Comments:
E CALLING THE CUST BACK ABOUT THE WARRANTY-SPOKE WITH THE SA


Comments:
LES MANAGER SAID HIS COMPUTER WAS DOWN*CUST HAS A ESC FROM A


Comments:
3RD PARTY COMPANY THAT COST 1500*CUST WILL BRING IN THE PAP


Comments:
ERWORK FOR ESC TO THE DLRSHP ON THURSDAYDEALER SAID: -IF A V


Comments:
EH HAS TRIED TO BE REPAIRED MORE THAN 3 TIMES IT IS CONSIDED


Comments:
TO BE COVERED UNDER THE LEMON LAW-PUT WRONG MODULE IN AND T


Comments:
ILE DRIVING=TOOK IT TO THE DLR=DLR SAID SAID IT WAS THE SWIT


Comments:
H, THEY ORDERED THE SWITCH, AND REPLACED IT=THE LIGHTS WENT


Comments:
OUT ONCE AGAIN=WAS ADVISED THAT ITS THE LIGHTING CONTROL MOD


Comments:
ULE GONE BAD=THE VEH HAS BEEN AT THE DLR SINCE MONDAY=ITS WI


Comments:
LL COST $800 DOLLARS TO BE REPAIRED=DONT THINK THAT SHE SHOU


Comments:
LD HAVE TO PAY THE BILL=THINKS ITS A DEFAULT=AND IS SEEKING


Comments:
FOR FORD TO PAY PARTIAL OF THE REPAIR COSTDEALER SAID: PALME


Comments:
TTO FORD1625 SAVANNAH HWY CHARLESTON, SC 29407TEL:(843) 971-


Comments:
3700CRC ADVISED: YOUR DEALER HAD MADE AN ASSESSMENT BASED UP


Comments:
ON FORD WARRANTY & POLICY. THEY ARE IN THE BEST POSITION TO


Comments:
DETERMINE THE AMOUNT OF ASSISTANCE THAT WILL BE PROVIDED. IN


Comments:
THIS CASE THE CRC FEELS THAT THAT AMOUNT OF ASSISTANCE OFFE


Comments:
RED BY THE DEALERSHIP IS MORE THAN ADEQUATE AND THE CRC WILL


Comments:
NOT PROVIDE ANY ADDITIONAL ASSISTANCE.=ADVISED CUST OF THE


Comments:
ABOVE-----------OBC TO DLR----------=SPOKE WITH S/M JAMES WI


Comments:
LSON=STATED THAT THE VEH HAS BEEN IN TWICE FOR THE SAME CONC


Comments:
ERN=THE FIRST TIME, DLR WAS UNABLE TO DUPLICATE=THE SECOND T


Comments:
IME, THE DLR LET THE VEH RUN FOR ABOUT 4HRS=THEN WHEN THE SW


Comments:
OFF.CRC ADVISED: I WOULD LIKE TO RESEARCH THIS SITUATION FU


Comments:
RTHER ON YOUR BEHALF TO ENSURE YOUR REQUEST RECEIVES PROPER


Comments:
CONSIDERATION. IS THERE A TIME THAT IS MOST CONVENIENT FOR M


Comments:
E TO CONTACT YOU?ADVISED CUST OF THE ABOVE ╡╡╡ -SCHEDULED TO


Comments:
CONTACT CUST AT 10:30 AM EST TOMORROW ---------------------


Comments:
RIFFIN FORD - LINCOLN - MERCURY, INC511 W SEVENTH STREET TIF


Comments:
TON,  GA  31794TEL: (229) 382-1300REQUESTED TO SPEAK S/M :::


Comments:
OUT TO LUNCH-LEFT MESSAGE FOR S/M STEVE TO CALL CCR BACK -P


Comments:
---CCS TBOSWEL3 EXT. 7194==CCS OBC TO DLRSHP SPOKE WITH RALP


Comments:
H S/M, ADVISED CUST TURNED RECEIPTS IN ON 11/07, WAITING FOR


Comments:
APPROVAL FROM WARRANTY, S/M WILL CONTACT CCS OR UPDATE CUDL


Comments:
---CCS TBOSWEL3 EXT. 7194==IBC FROM S/M RALPH, LEFT MSG, ADV


Comments:
ISED SIGNED CHECK CUST SHOULD HAVE REIMBURSEMENT SOON==CCS W


Comments:
---CCS TBOSWEL3 EXT. 7194==CCS OBC TO CUST, SPOKE TO MS. HAY


Comments:
ES ON CELL PHONE NUMBER, CONFIRMED CUST HAS RECEIVED REIMBUR


Comments:
SEMENT==CUST SAID THANK YOU SO MUCH==NO FURTHER ACTION REQUI


Comments:
CUSTOMER SAID: -1. HEADLIGHTS WENT OUT 5/14/08-VEH REPAIRED


Comments:
ON 5/19/08 AT FLM-COST OF $626.35-CUST SEEKING  PARTIAL OR F


Comments:
ULL REIMBURSEMENT FROM FMC  FOR REPAIRSDEALER SAID: -TOWN SQ


Comments:
UARE OF LINCOLNTON1129 E MAIN STREET LINCOLNTON, NC 28092TEL


Comments:
:(704) 735-8091CRC ADVISED: I HAVE REVIEWED THIS SITUATION W


Comments:
ITH YOUR DEALERSHIP AND THEY HAVE AGREED TO REVIEW YOUR REQU


Comments:
EST. PLEASE SUBMIT THE RECEIPTS FOR POSSIBLE REIMBURSEMENT T


Comments:
SISTANCE FOR THIS REPAIR.PLEASE STAY IN CONTACT WITH YOUR S/


Comments:
M FOR FURTHER INFORMATION ON YOUR REPAIR.==OBC TO DLRSHP==CO


Comments:
NSULTATION WITH SM BILL==REPAIR NEEDED FOR HEADLIGHTS NOT CO


Comments:
VERED ITEM UNDER CPO COVERAGE==NO ASST IN REPAIR============


Comments:
CUSTOMER SAID: TOOK IT TO THE DLR-THEY RAN A DIAGNOSTIC CHEC


Comments:
K ON IT AND SAID HIS LIGHTS WERE NOT STAYING ON AT NIGHT-IT


Comments:
IS THE SAME BULB-THAT IS THE FIRST THING THEY DID-DID NOT HA


Comments:
VE DRIVING LIGHTS AND BROUGHT IT IN THE NEXT DAY-GAVE HIM A


Comments:
RENTAL-DOES NOT UNDERSTAND HOW THEY COULD SAY IT WAS A BULB-


Comments:
THEY CHARGED THE MONEY TO FIND OUT IT WAS A BULB AND THAT DI


Comments:
D NOT FIX THE PROBLEM-IF IT SOMETHING THAT THEY DO NOT HAVE


Comments:
MUCH TROUBLE-DOES NOT THINK HE SHOULD HAVE TO PAY 500 DOLLAR


Comments:
FOR ALL OF THESE REPAIRS-HAS ALREADY PAID FOR THE REPAIRS-T


Comments:
HE 112 DOLLAR LABOR FOR THE BULB IS OUTRAGEOUS-DOES NOT THIN


Comments:
K THAT HE SHOULD HAVE BEEN CHARGED -FEELS THAT HE SHOULD GET


Comments:
HIS MONEY BACK FOR THE FIRST LABOR-HE MADE IT PART OF THE P


Comments:
ROBLEM BECAUSE HE DID NOT HAVE THE TIME TO LOOK AT THE VEHDE


Comments:
CUSTOMER SAID: 1. CUSTOMER STATES THAT THE VEHICE HEADLIGHTS


Comments:
KEEP GOING OFF - CUSTOMER REFUSED TO GIVE MILAGE - SAID BS


Comments:
***- CUSTOMER ASKED IF THERE WAS A RECALL ON THE HEADLAMPS-


Comments:
CUSTOMER STATES THAT HE WANTS THIS DOCUMENTED - CUSTOMER WAN


Comments:
TS TO KNOW IF RECALL IS PUT OUT FOR THIS HOW TO GET REIMBURS


Comments:
ED- CUSTOMER STATES THAT IF HE HOLDS THE HI/LO BEAM SWITCH A


Comments:
ND PUTS IT BACK THE HEADLAMPS COME BACK ON - CUSTOMER IS VER


Comments:
Y ANGRY AND SAYS THIS IS A SAFTY ISSUE. - CUSTOMER WANTS TO


Comments:
KNOW IF THE VEHICLE HAS DAYTIME RUNNING LAMPSDEALER SAID: -


Comments:
NEILL - SANDLER FORD LINCOLN MERCURY INC.3699 AIRPORT HIGHWA


Comments:
Y ALCOA, TN 37701TEL:(800) 757-9728CRC ADVISED: BEFORE WE CA


Comments:
N MAKE A DECISION REGARDING ANY FORD WARRANTY OR ESP COVERAG


Comments:
E IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DEALERSHIP.


Comments:
THEY WILL NEED TO INSPECT THE VEHICLE AND DETERMINE WHAT IS


Comments:
WRONG WITH IT BEFORE A DECISION ON WARRANTY OR ESP COVERAGE


Comments:
IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT A FORD/LIN


Comments:
COLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBILITY OF THE C


Comments:
USTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS TO MAKE AN


Comments:
CHEDULE THE REPAIR. PLEASE MAKE SURE YOU RECEIVE THE CONCURR


Comments:
ENCE OF THE SERVICE MANGER BEFORE CONNECTING THE CUSTOMER.OB


Comments:
C TO DEALER:  PER TRAVIS, S/A, WARRANTY LABOR AND PARTS = $6


Comments:
23.76.RETAIL = $688.92.  SUGGESTED 80% AND 20%.  FOR DLRSHIP


Comments:
, THIS WOULD BE GOOD BUSINESS DECISION FOR REPEAT REPAIRS ON


Comments:
THIS VEHICLE.  PER TL AARON, OK FOR 50% = $312.00, CUSTOMER


Comments:
-CCS BRIANA EXT 7379-OBC TO DLRSHP SPOKE WITH TRAVIS -SAYS T


Comments:
HAT THEY HAD TO ORDER THE MODULE AND IT SHOULD BE HERE EITHE


Comments:
R TODAY OR ANOTHER DAY -REP ADVISED ONCE EVERYTHING IS DONE


Comments:
IF THEY CAN UPDATE CUDL -CCS WILL MONITOR CASE


Comments:
-CCS BRIANA EXT 7379-OBC TO DLRSHP SPOKE WITH TRENT -SAYS TH


Comments:
AT THE VEH IS REPAIRED AND PICKED UP -OBC TO CUST  (REDACTED)


Comments:
UNABLE TO REACH -(REDACTED) UNABLE TO REACH COULDNT L


Comments:
M PHONE WOULD RING AND DISCONNECT -REP TRIED TWICE -REP WILL


Comments:
-CCS BRIANA EXT 7379-OBC TO CUST (REDACTED) -CUST WAS INTI


Comments:
SIPATING GOING TO DLRSHP AND NOT GETTING A RENTAL BUT WENT T


Comments:
HERE AND GOT A LINCOLN WITHOUT ASKING FOR A RENTAL -DLRSHP N


Comments:
EW ME BY NAME AND WAS VERY KIND -CUST WAS SHOCKED ABOUT THE


Comments:
SERVICE THAT THE DLRSHP GAVE HIM WHICH WAS GREAT -CUST BOUGH


Comments:
T A WARRANTY ON THE VEH THAT COVERED 113.00 DOLLARS AND THAT


Comments:
THE MODULE NEEDING TO BE REPLACED WASN'T COVERED UNDER WARR


Comments:
ANTY AND WAS TOLD TO CALL THE CRC -SO CUST CALLED THE CRC AN


Comments:
D TALKED TO REP SUP BECAUSE HE WAS GREAT -CUST PAID 20% AND


Comments:
WAS HAPPY WITH THE WHOLE REPAIR  -REP ADVISED THAT WE ARE HA


Comments:
PPY HE GOT GREAT SERVICE AND THAT IF HE HAS ANY FUTURE  CONC


Comments:
ERNS TO CONTACT THE CRC -CUST UNDERSTOOD AND THANKED REP -CU


Comments:
ST WOULD RECOMMEND THE DLRSHP FOR FUTURE CUST


Comments:
CUSTOMER SAID: =  HEAD LIGHTS ARE NOT  WORKING  = VEH NEEDS


Comments:
RUNNING OUT MODULE =  VEH  WAS DIAGNOSED BY  JACK DEMMER FO


Comments:
RD=  FIRST  TIME AT  JACK DEMMER FORD=  MAINTAIN VEH AT  IND


Comments:
EPENDENT=  PURCHASED VEH FROM ANOTHER DLRSHP=  CUST  IS SEEK


Comments:
ING  FINANCIAL ASSISTANCE ON REPAIRDEALER SAID: =  S/M, BOB


Comments:
FLINCHUM   SAID IT  WILL COST   OVER $600 TO  REPAIR THE VE


Comments:
HCRC ADVISED: BEFORE WE CAN MAKE A DECISION REGARDING ANY FO


Comments:
RD COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DE


Comments:
ALERSHIP SO THAT THEY HAVE THE OPPORTUNITY TO INSPECT THE VE


Comments:
HICLE AND DETERMINE WHAT IS WRONG WITH THE VEHICLE.  ANY REP


Comments:
AIRS OR SERVICES NOT COMPLETED AT A FORD/LINCOLN.MERCURY DEA


Comments:
LERSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTOMER. I WOULD


Comments:
LIKE TO RESEARCH THIS SITUATION FURTHER ON YOUR BEHALF TO E


Comments:
NSURE YOUR REQUEST RECEIVES PROPER CONSIDERATION. IS THERE A


Comments:
TIME THAT IS MOST CONVENIENT FOR ME TO CONTACT YOU?=  ADV C


Comments:
UST  I  WILL F/UP  OCT 25 AT 4-5 PM ===============  OBC TO


Comments:
S/M, JOE, LEFT  MESSAGE TO  CALL ME BACK WHETHER THERE WILL


Comments:
CUSTOMER SAID: = NONEDEALER SAID: JACK DEMMER FORD, INC.3730


Comments:
0 MICHIGAN AVENUEWAYNE,  MI  48184TEL:(REDACTED)CRC ADV


Comments:
ISED: =  OBC TO  S/M, JOE (  2ND ATTEMPT)  AT (REDACTED),


Comments:
TO  FIND OUT  IF THERE WILL BE FIN ASSISTANCE , UNABLE TO


Comments:
CUSTOMER IS BEING TAKEN CARE OF AT OUR L/M DEALER


Comments:
LR----SPOKE WITH DICK CLARK SM -LIGHTING CONTROL MODULE NEED


Comments:
S REPLACEMENT-SM WILL WORK OUT WITH CUST FINANCIAL ASSISTANC


Comments:
E-MIGHT CHARGE DEDUCTIBLE LIKE IT WAS COVERED UNDER ESP-IT I


Comments:
S ESTIMATED CUST WILL PAY 20% OF WARRANTABLE RATES


Comments:
CUSTOMER SAID: NONEDEALER SAID: NONECRC ADVISED: ---OBC TO C


Comments:
UST----ADVISED CUST THAT DUE TO LOYALTY DLR IS WILLING TO PR


Comments:
OVIDE AWA-FOR ALL DETAILS IN REGARDS TO REPAIR CONTACT SM DI


Comments:
====GREAT LAKES CCS LEAD AGENT JOSEPH RICE X 7047===== CLOSI


Comments:
NG PER DEALER REVIEW AND HANDLING OF CASEFILE


Comments:
CUSTOMER SAID: -TWO DAYS AGO-LOW BEAMS DON'T WORK-VEHICLE IS


Comments:
AT DEALER-HAS BEEN DIAGNOSED-SEEKING FINANCIAL ASSISTANCEDE


Comments:
ALER SAID: LITHIA LINCOLN MERCURY OF RENO7175 VIRGINIA STREE


Comments:
T RENO, NV 89511TEL:(775) 851-5000CRC ADVISED: I WOULD LIKE


Comments:
TO RESEARCH THIS SITUATION FURTHER ON YOUR BEHALF TO ENSURE


Comments:
YOUR REQUEST RECEIVES PROPER CONSIDERATION. IS THERE A TIME


Comments:
THAT IS MOST CONVENIENT FOR ME TO CONTACT YOU?SET FOLLOW UP


Comments:
2/26 5PMOBC TO DEALERS/M STATES-CUSTOMER IS NOT LOYAL TO ME-


Comments:
I AM OKAY IF FORD ASSISTS-WILL CALL BACK WITH WARRANTY RATES


Comments:
FCRS SPOKE WITH ZM TERRY.  TERRY INDICATED THAT SHE WILL CON


Comments:
TACT THE DEALER AND SEE WHAT CAN BE DONE.  TERRY WILL ADVISE


Comments:
ZONE MANAGER TERRY INFORMED FCRS THAT SHE WILL BE WORKING WI


Comments:
TH HER DEALERSHIP ON ASSISTANCE BY PROVING A P01.  NO FURTHE


Comments:
===CCS ROBERT X7404---CCS REP RECEIVED CASE---SCHEDULED FOLL


Comments:
OW UP TO CONTACT CUSTOMER ON 02-27-2008 BY 5:00 PM PST


Comments:
===CCS ROBERT X7404---OBC TO DLRSHP @ 775-851-5000---SPOKE W


Comments:
ITH KEN S/A---VEHICLE HAS BEEN REPAIRED AND RETURNED TO CUST


Comments:
OMER---ONLY CONTACT NUMBER FOR CUSTOMER IS (REDACTED)===OB


Comments:
C TO CUST @ (REDACTED)---CUST IS VERY SATISFIED WITH THE R


Comments:
EPAIRS AND ASSISTANCE---ADVISED CUSTOMER TO CONTACT FORD CUS


Comments:
TOMER RELATIONS CENTER FOR ANY FUTURE CONCERNS OR QUESTIONS-


Comments:
--NO FURTHER ACTION REQUIRED AT THIS TIME---CLOSING CASE


Comments:
CUSTOMER SAID: -BROUGHT VEH IN BECASUE WHEN HE WAS DRIVING A


Comments:
T NIGHT AND USED HIS BLINKER HIS LIGHTS WENT OFF-THE LIGHTS


Comments:
GO ON AN OFF WHEN NOT USING BLINKER AT ALL-REAR SHOCKS WERE


Comments:
LEAKING AND NEEDED TO BE REPLACED-HE SAID OK, REPLACE THEM-C


Comments:
AR ONLY HAD 22,000 MILES ON CAR-HE KEPT IT IN GOOD SHAPE, SH


Comments:
OULDN'T HAVE NEEDED THEM REPAIRED-LIGHTS WENT OUT AGAIN-DLR


Comments:
SAID SWITCH WAS FAULTY-THEN SAID NEVERMIND IT'S THE LIGHTING


Comments:
CONTROL MODULE-CUST IS CONCERNED THAT THIS HAPPENED SO SOON


Comments:
AFTER HIS WARRANTY WAS UP, AND DOES NOT THINK HE NEEDED NEW


Comments:
SHOCKS-DLR SHOULD HAVE NOTICED THE SWITCH PROBLEM BEFORE-WA


Comments:
NTS HIS SITUATION REVIEWED-WANTS ADJUSTMENT ON THE MONEY HE


Comments:
PAID FOR ALL OF THESE REPAIRSDEALER SAID: -SPOKE WITH SM AAR


Comments:
ON- MALFUNCTIONING SWITCH THAT THEY REPLACED, REAR SHOCKS WE


Comments:
RE LEAKING AND HE NEEDED THEM REPLACED- THEN THE LIGHTING CO


Comments:
NTROL MODULE NEEDED REPLACED-SCANLON LINCOLN MERCURY14200 SO


Comments:
UTH TAMIAMI TRAIL FT MYERS,  FL  33912TEL: (239) 433-2277CRC


Comments:
ADVISED: BEFORE WE CAN MAKE A DECISION REGARDING ANY FORD C


Comments:
OVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DEALER


Comments:
SHIP SO THAT THEY HAVE THE OPPORTUNITY TO INSPECT THE VEHICL


Comments:
E AND DETERMINE WHAT IS WRONG WITH THE VEHICLE.  ANY REPAIRS


Comments:
OR SERVICES NOT COMPLETED AT A FORD/LINCOLN.MERCURY DEALERS


Comments:
HIP WOULD BE THE RESPONSIBILITY OF THE CUSTOMER. I WOULD LIK


Comments:
E TO RESEARCH THIS SITUATION FURTHER ON YOUR BEHALF TO ENSUR


Comments:
E YOUR REQUEST RECEIVES PROPER CONSIDERATION. IS THERE A TIM


Comments:
E THAT IS MOST CONVENIENT FOR ME TO CONTACT YOU?____________


Comments:
__-ADVISED CUST I WILL CALL BACK TOMORROW AFTER FURTHER RESE


Comments:
ARCHING______________OBC TO DLR-LEFT MESSAGE WITH CLAUDE, SM


Comments:
CUSTOMER SAID: -THANK YOU FOR CALLING MEDEALER SAID: NONECRC


Comments:
ADVISED: -ADVISED CUST I AM STILL RESEARCHING WILL CALL BAC


Comments:
CUSTOMER SAID: -NONEDEALER SAID: -NONECRC ADVISED: -SPOKE WI


Comments:
TH CLAUDE SM-VERY GOOD CUST, LOYAL-CUST NEVER ASKED FOR AWA-


Comments:
NOBODY OFFERED-DLR SAID HE WOULD HAVE GIVEN ASSISTANCE IF HE


Comments:
HAD ASKED-LIGHTING CONTROL MODULE COST 526.98-REAR SHOCK AB


Comments:
SORBERS COST 262.90-TURN SIGNAL SWITCH COST 193.90


Comments:
CUSTOMER SAID: -NONEDEALER SAID: -NONECRC ADVISED: CLAUDE SM


Comments:
, DOES NOT WANT TO SUBMIT THIS TO REGION-NO REIMBURSMENT


Comments:
CUSTOMER HAS ALREADY PAID FOR REPAIRS. CALLED FORD CUSTOMER


Comments:
SERVICE AFTERWARD. TOO LATE FOR P05. ASKED MONICA AT CUSTOME


Comments:
R SERVICE FOR PROGRAM CODE IF SHE WANTS TO REFUND CUSTOMER.


Comments:
CUSTOMER SAID: - NOTICED THAT THE VEH DID NOT HAVE LIGHT DUR


Comments:
ING THE NIGHT- LAST OCT TO REPLACE A LIGHTING CONTROL- PAID


Comments:
432.89 + 89.95- CUST DOES NOT UNDERSTAND WHY DID SHE HAVE TO


Comments:
PAYDEALER SAID: NORTH SHORE LINCOLN - MERCURYONE CROSS STRE


Comments:
ET PEABODY,  MA  01960TEL: (978) 531-4280LUCY GACHIGNARDKATR


Comments:
INACRC ADVISED: BEFORE WE CAN MAKE A DECISION REGARIND ANY F


Comments:
ORD COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN/MERCURY D


Comments:
EALERSHIP. I WOULD LIKE TO RESEARCH THIS SITUATION FURTHER O


Comments:
N YOUR BEHALD TO ENSURE YOUR REQUEST RECEIVES PROPER CONSIDE


Comments:
RATION. IS THERE A TIME THAT IS MOST CONVENIENT FOR ME TO CO


Comments:
NTACT YOU.OBC TO DLRSPOKW WITH LUCY S/ADLR OASIS SHOW PREMIU


Comments:
N CARE EXPIRED ON 09/12/06CSR OASIS SHOWS EXPIRATION ON 09/1


Comments:
2/98LEFT MESSAGE FOR THE S/M TO CONTACT CSR SO WE CAN CLARIF


Comments:
Y THE ISSUE- SCHEDULE A FOLLOW UP QWITH CUST FOR WED NOV 08,


Comments:
CUST TO BE REIMBURSED FOR REPAIR THAT WAS COVERED UNDER HIS


Comments:
---CCS TBOSWEL3 EXT. 7194**************COPIED INFORMATION AS


Comments:
TO RESOLUTION GIVEN TO CUST BY CSR************ACTION: ADVIS


Comments:
E CUSTOMER TO SUBMIT RECEIPTS TO DEALER FOR REVIEW   DEALER:


Comments:
10004 NORTH SHORE L-M INC  ORIGIN DESC: US CONCERN CASE BAS


Comments:
E  ODOMETER: 1 MI  COMM TYPE: PHONE  ANALYST NAME: FILHO JOE


Comments:
L  ANALYST: JFILHO17  ACTION DATE: 11/08/2006  ACTION TIME:


Comments:
11.40.28.647  ACTION DATA: NO    COMMENTS CRC ADVISED: I HAV


Comments:
E REVIEWED THIS SITUATION WITH YOUR DEALERSHIP AND THEY HAVE


Comments:
AGREED TO REVIEW YOUR REQUEST. PLEASE SUBMIT THE RECEIPTS F


Comments:
OR POSSIBLE REIMBURSEMENT TO THE SERVICE MANAGER/CUSTOMER RE


Comments:
LATIONS MANAGER (PROVIDE NAME) TO REVIEW THE DETAILS.OBC TO


Comments:
DLR SPOKE WITH RALPH S/M- EVRYTHING IS OK- FOUND OUT THAT ES


Comments:
P EXPIRES ONLY ON 2008- CUST WILL TUNR THE RECIPT IN TO GET


Comments:
REFUND   *******************CCS OBC TO DLRSHP SPOKE WITH RAL


Comments:
PH S/M , ADVISED UNABLE TO CLOSED CASE UNTIL A DECISION HAS


Comments:
BEEN MADE REGARDING REIMBURSEMENT, S/M WILL UPDATE CUDL WITH


Comments:
ANY NEW INFORMATION ===========CCS WILL FOLLOW UP IN ONE WE


Comments:
O THE SERVICE MANAGER/CUSTOMER RELATIONS MANAGER (PROVIDE NA


Comments:
ME) TO REVIEW THE DETAILS.----------------ADVISED CUST TO SP


Comments:
EAK TO SM JJ-------OBC TO DLR-SM JJ-LIGHTING CONTROL MODULE


Comments:
REPLACED-CUST VERY LOYAL-SM WILL REVIEW FOR CUST


Comments:
==CCS KATHY EXT 7043==OBC TO DLR, SPOKE  TO JJ, S/M, WE ARE


Comments:
TAKING CARE OF THIS REIMBURSEMENT THROUGH A P05. I HAVE TALK


Comments:
ED WITH THE CUST AND SHE KNOWS WHAT IS GOING ON.==OBC TO CUS


Comments:
T AT (REDACTED), ADVISED DLRSHP WILL BE REIMBURSING YOU KE


Comments:
EP IN TOUCH WITH JJ, S/M.==CUST VERY PLEASED WITH DLRSHP AND


Comments:
F/L/M, THANKED FOR THE CALL==NO FURTHER ACTION FROM CCST RE


Comments:
CUSTOMER SAID: STATES THE HEADLIGHTS WOULD NOT WORK AND HAD


Comments:
TO HAVE THE CONTROL REPLACED IN OCT $536.00 FOR REPAIR <><><


Comments:
>STATES DLR GAVE HIM A 10% <><><>STATES ALL OTHER LIGHTS WOR


Comments:
KED BUT HEADLIGHTS , <><SAYS THAT HE WOULD LIKE A REFUND ON


Comments:
THIS PART <><><>STATES THIS SHOULD NOT BE A PART THAT NEEDS


Comments:
REPLACED <><><>DEALER SAID: MIKE MURPHY FORD INC565 WEST JAC


Comments:
KSON STREET MORTON, IL 61550309-263-2311CRC ADVISED: BEFORE


Comments:
WE CAN MAKE A DECISION REGARIND ANY FORD COVERAGE IT MUST BE


Comments:
REVIEWED BY A FORD/LINCOLN/MERCURY DEALERSHIP. I WOULD LIKE


Comments:
TO RESEARCH THIS SITUATION FURTHER ON YOUR BEHALD TO ENSURE


Comments:
THAT IS MOST CONVENIENT FOR ME TO CONTACT YOU.<><><><OBC TO


Comments:
S/M LEFT MESSAGE TO CALL 888-333-9115 EXT 7415 <><><>ADVISE


Comments:
-CCS BRIANA EXT 7379-CCS CLOSING CASE AND WILL CONTINUE TO W


Comments:
ORK THE DUPLICATE 03 CASE -NO FURTHER ACTION NECESSARY -CASE


Comments:
CUSTOMER SAID: -HEADLIGHTS CUTTING IN AND OUT-DASHLIGHT CUTT


Comments:
ING IN AND OUT-LIGHT WENT OUT AND WOULD NOT GO BACK ON-HAD V


Comments:
EH LOOKED AT WHILE IT WAS UNDER WARRANTY AND WAS TOLD FORD W


Comments:
AS WORKING ON A PART TO FIX THIS CONCERN -SEEKING REIMBURSEM


Comments:
ENT FOR REPAIRDEALER SAID: GANLEY LINCOLN MERCURY BRUNSWICK,


Comments:
INC.1700 PEARL ROAD BRUNSWICK, OH 44212TEL:(330) 225-3700CR


Comments:
C ADVISED: I HAVE REVIEWED YOUR SITUATION AND THERE ARE NO W


Comments:
ARRANTIES, FSA/CSP'S ON YOUR VEHICLE THAT WOULD PROVIDE ASSI


Comments:
STANCE FOR YOUR REIMBURSEMENT REQUEST.-ADVISED CUST. DECISIO


Comments:
N IS DUE TO FORD POLICY NOT AUTHORITY AND TRANSFERRING HER T


Comments:
CUSTOMER SAID: -HEAD LIGHTS GOING OUT-WHEN YOU DRIVE AWHILE


Comments:
THE HEAD LIGHTS GO OUT-HAD AT DLRSHP 2 TIMES AND IT WOULD NO


Comments:
T DO IT THERE-FINALLY IT WAS DOING IT FOR ABOUT 6 TO 8 MONTH


Comments:
S AND I TOOK IT BACK AND IT DID IT-THEY SAID IT WAS A LIGHTI


Comments:
NG MODULE-ALSO THE DRIVER'S SIDE WINDOW GOES DOWN BY IT'S SE


Comments:
LF-AT DLRSHP NOW-SEEKING IF THERE ARE ANY RECALLS OR IF FORD


Comments:
WOULD HELP PAY FOR THISDEALER SAID: -NEEDS LIGHTING MODULEL


Comments:
TD FORD LINCOLN MERCURY848 EAST NOLEMAN CENTRALIA, IL 62801T


Comments:
EL:(618) 532-4733CRC ADVISED: I HAVE REVIEWED YOUR SITUATION


Comments:
AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA/CSP ON YOUR


Comments:
VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR.PLEAS


Comments:
E STAY IN CONTACT WITH YOUR S/M FOR FURTHER INFORMATION ON Y


Comments:
OUR REPAIR.***ADVISED CUST THAT REPAIRS DONE AT DLRSHP HAVE


Comments:
CUSTOMER SAID: -VEH CURRENTLY AT DLR-VEH HAS BEEN DIAGNOSED-


Comments:
APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO HAVE YOUR VEH


Comments:
ICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQUIRED FROM TH


Comments:
E CUSTOMER RELATIONSHIP CENTER AT THIS TIME.*** DID NOT ADVI


Comments:
SE ABOVE - CUSTOMER DID NOT WANT TO HEAR IT - SAID HE HAS A


Comments:
ESP AND KNOWS WHERE THE DEALERSHIP IS. (CUSTOMER WAS VERY RU


Comments:
DE) - ADVISED THAT THERE ARE NO CURRENT RECALLS ON THE VEHIC


Comments:
CUSTOMER SAID: - VEH HEADLIGHTS COME ON AND OFF INTERMITTENT


Comments:
LY- CUST BROUGHT VEH TO DLR AND WAS TOLD THAT PROBLEM MAY BE


Comments:
CAUSED AFTERMARKET ALARM INSTALLED BY BEST BUY- CUST BROUGH


Comments:
T TO BEST BUY AND THEY COULD NOT FIND A PROBLEM WITH THE ALA


Comments:
RM SYSTEM- CUST HAS TO PARK VEH WHEN LIGHTS GO OUT AND VEH W


Comments:
ILL RESTART AFTER BEING PARKED FOR SEVERAL MINUTESDEALER SAI


Comments:
D: - NONECRC ADVISED: BEFORE WE CAN MAKE A DECISION REGARDIN


Comments:
G ANY FORD WARRANTY OR ESP COVERAGE IT MUST BE REVIEWED BY A


Comments:
FORD/LINCOLN/MERCURY DEALERSHIP. THEY WILL NEED TO INSPECT


Comments:
THE VEHICLE AND DETERMINE WHAT IS WRONG WITH IT BEFORE A DEC


Comments:
ISION ON WARRANTY OR ESP COVERAGE IS MADE. ANY REPAIRS OR SE


Comments:
GHTS ARE STILL ON- CUST DID NOT FOUND ANY RECORD OF THIS VEH


Comments:
- CUST STATES THAT THEY ALWAYS BUY GRAND MARQUIS AND NEVER H


Comments:
AD ANY PROBLEM LIKE THIS VEH- CUST STATES THAT THIS VEH IS A


Comments:
LEMON BUT HE CANNOT DECIDE THAT AS THIS IS OWNED BY HIS COM


Comments:
PANY- CUST STATES THAT MOST LIKELY HIS COMPANY WILL MAKE A D


Comments:
ECISION ABOUT THAT-= CUST STATES THAT THE VEH HAS AN ESP- WA


Comments:
NTS TO KNOW IF THESE CONCERNS ARE GOING TO BE COVERED UNDER


Comments:
THE ESP- CUST IS SEEKING REPAIRDEALER SAID: -NONECRC ADVISED


Comments:
: BEFORE WE CAN MAKE A DECISION REGARDING ANY FORD WARRANTY


Comments:
OR ESP COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN/MERCUR


Comments:
Y DEALERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AND DETE


Comments:
RMINE WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR


Comments:
ESP COVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED


Comments:
AT A FORD/LINCOLN/MERCURY DEALERSHIP WOULD BE THE RESPONSIB


Comments:
ILITY OF THE CUSTOMER.- CLOSEST DLRSHP IN DENVER COLORADO:-


Comments:
PRICE FORD3625 EAST COLFAX AVENUEDENVER,  CO  80206TEL: (303


Comments:
TIFIED LIMITED WARRANTY - DISTANCE: 75,000 - ADV CUST THAT E


Comments:
PARTS FOR HEAD LIGHT ASSEMBLY WAS BAD-HE SHOULD ONLY HAVE TO


Comments:
PAY $475 FOR THE PART AND $100-HE SHOULD NOT HAVE TO PAY $1


Comments:
000 FOR THE BAD PART AND THE OTHER WORK  THAT HAD TO BE DONE


Comments:
TO DETERMINE THAT THE PART WAS BAD-CUST SEEKING FINANCIAL A


Comments:
SSISTANCE WITH REPAIRSDEALER SAID: MCCOTTER FORD MERCURY INC


Comments:
.3000 CHENEY HIGHWAY TITUSVILLE, FL 32780TEL:(800) 924-8492F


Comments:
AX:(321) 268-1044CRC ADVISED: I HAVE REVIEWED YOUR SITUATION


Comments:
OUR REPAIR.DID NOT FULLY ADVISE ABOVE*CRC ADVISED*-CUST IS N


Comments:
OT PAYING FOR THE SECOND MODULE-CUST AUTHORIZED DLR TO REPAI


Comments:
R THE HEADLIGHT SWITCH ALSO-THE TOTAL AMOUNT OF THE REPAIRS


Comments:
FOR BOTH ARE ABOUT $900~OBC TO DLR~-S/M MIKE-CUST NOT PAYING


Comments:
FOR SECOND MODULE-FOUND HEADLIGHT SWITCH IS BAD-PAYING FOR


Comments:
FURTHER DIAGNOSIS WHICH CUST AUTHORIZED-LAST VISIT WAS IN 20


Comments:
03-NO ROUTINE MAINTENANCE (DONE AT DLR)-NO ASSISTANCE


Comments:
CUSTOMER SAID: -CALLER IS KAREN MCDONALD-SHE IS CUST'S WIFE-


Comments:
HER BEST DAYTIME (HOME) NUMBER IS:(REDACTED)-VEH IS AT DL


Comments:
R-HAVE 03 GRAND MARQUIS-DAYTIME RUNNING LIGHT MODULE FAILING


Comments:
1-HEADLIGHTS GO OFF AND ON AT NIGHT-ESTIMATE $471 PART, TOTA


Comments:
L $739-IS THIS COMMON OR COVERED?-HAVE ASKED DLR TO BYPASS M


Comments:
ODULE, THEY'RE LOOKING INTO IT-WANTS FIN ASST FOR REPAIRDEAL


Comments:
ER SAID: WILLOWBROOK F INC60521TEL:(630) 405-8044-SPOKE TO S


Comments:
/M-DAYTIME RUNNING LIGHT MODULE IS FAILING-ESTIMATE $417 FOR


Comments:
PART-TOTAL IS $739-WILL SEE IF CAN DO A REPAIR FOR LESS OR


Comments:
BYPASS THAT MODULECRC ADVISED: I HAVE REVIEWED YOUR SITUATIO


Comments:
N AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA/CSP ON YOU


Comments:
R VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR.PLEA


Comments:
SE STAY IN CONTACT WITH YOUR S/M FOR FURTHER INFORMATION ON


Comments:
YOUR REPAIR.-CCR RAN THIS PATH SINCE VEH MILEAGE PUTS IT OUT


Comments:
ILLIAM COLGROVE -SEEKING FROM FORD?  CAN FORD REIMBURSE FOR


Comments:
THE PARTS REPLACED AT AFTERMARKET SHOPDEALER SAID: -CHARLOTT


Comments:
E COUNTY LINCOLN MERCURY2021 SOUTH TAMIAMI TRAIL PUNTA GORDA


Comments:
, FL 33950TEL:(941) 639-9595-CONTACT AMBER LOARING S/ACRC AD


Comments:
VISED: I HAVE REVIEWED YOUR SITUATION AND UNFORTUNATELY, THE


Comments:
RE ARE NO WARRANTIES, FSA/CSP ON YOUR VEHICLE THAT WOULD PRO


Comments:
VIDE ASSISTANCE FOR THIS REPAIR.PLEASE STAY IN CONTACT WITH


Comments:
YOUR S/M FOR FURTHER INFORMATION ON YOUR REPAIR.


Comments:
CUSTOMER SAID: -CUST HEADLIGHTS CAME ON IT WAS LIGHTING MODU


Comments:
LE-CUST HAS ORIGANL RECIEPT-JAN 3 08 PROBLEM FIRST OCCURED-P


Comments:
ROBLEM WAS CONSTANT-JUST HEAD LIGHTS AND BREAKLIGHTS WOULD N


Comments:
OT COME ON-WAS NOT OUT OF TOWN WAS A MILE AWAY FROM HIS HOUS


Comments:
E-TOOK VEH TO INDIEPENDENT GARAGE-$444.33+$49 FOR LABORDEALE


Comments:
R SAID: ROBINSON BROTHERS9550 INTERLINE AVE. BATON ROUGE, LA


Comments:
70809TEL:(225) 932-8500CRC ADVISED: I HAVE REVIEWED YOUR SI


Comments:
TUATION AND THERE ARE NO WARRANTIES, FSA/CSP'S ON YOUR VEHIC


Comments:
LE THAT WOULD PROVIDE ASSISTANCE FOR YOUR REIMBURSEMENT REQU


Comments:
CUSTOMER SAID: -HEADLIGHTS SHUT OFF WHILE DRIVING-MADDEN DLR


Comments:
SHP SAID THE CONTROL MODULE NEEDS TO BE REPLACED-HAPPENING F


Comments:
OR A COUPLE OF WEEKS-DLR SAID IT WOULD COST $600 TO REPAIR-F


Comments:
EELS THAT FORD SHOULD PAY FOR IT BECAUSE THIS IS A SAFETY IS


Comments:
SUE-SEEKING FINANCIAL ASSISTANCEDEALER SAID: -WORKING JEFFER


Comments:
Y HORN S/M-IT WILL COST $600 -THEY CANT HELP AT THE DEALERSH


Comments:
IPMADDEN LINCOLN MERCURY2620 SKYLAND BLVD., EAST TUSCALOOSA,


Comments:
AL 35405TEL:(205) 562-1800CRC ADVISED: I HAVE REVIEWED YOUR


Comments:
SITUATION AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA/C


Comments:
SP ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS RE


Comments:
PAIR.PLEASE STAY IN CONTACT WITH YOUR S/M FOR FURTHER INFORM


Comments:
ATION ON YOUR REPAIR.--------OBC TO DLR--SPOKE TO JEFF S/A--


Comments:
NO ASSISTANCE ALREADY HAD 2 AWA --NOT A LOYAL CUSTOMER


Comments:
CUSTOMER SAID: ==DRIVERS WINDOW GOES DOWN SLOW==HEADLIGHTS C


Comments:
OME ON THEN GO OFF==SEEKING TO GET HEADLIGHTS REPAIREDDEALER


Comments:
SAID: BURLINGTON LINCOLN MERCURY40 W. ROUTE 130 BURLINGTON,


Comments:
NJ 08016TEL:(609) 386-4900==PERFORMED LCM TESTCRC ADVISED:


Comments:
I HAVE REVIEWED YOUR SITUATION AND UNFORTUNATELY, THERE ARE


Comments:
NO WARRANTIES, FSA/CSP ON YOUR VEHICLE THAT WOULD PROVIDE AS


Comments:
ALER SAID: -THEY SAID THAT IT WAS THE WRONG BULB TYPE IN THE


Comments:
LAMP-CHARGED 158 DOLLARS-BRING IT BACK-FOUND LIGHTING CONTR


Comments:
OL MODULE  85.88 CHARGED 174.95 LABOR-DARREN FALCONE SERVICE


Comments:
ADVISORKEYSTONE FORD301 SOUTH ANTRIM WAY GREENCASTLE,  PA


Comments:
17225TEL: (717) 597-2103CRC ADVISED: I HAVE REVIEWED YOUR SI


Comments:
EST.----OBC TO DLR-----LOU SERVICE ADVISOR-ED S/M-BARRY KELL


Comments:
ER SERVICE DIRECTOR-SEPTEMBER 7TH WAS ONE-FIRST REPAIR PARTS


Comments:
28 DOLLARS AS IT HAD THE WRONG BULB TYPE LABOR WAS -SEPTEMB


Comments:
ER THE 7TH 85.88 AND 174.95 LABOR-HE MIGHT HAVE HAD A PROBLE


Comments:
M WITH THE FIRST REPAIR-MODULE WAS SENSING A SHORT CIRCUIT F


Comments:
OR THE FIRST CONCERN-SEEING THAT HE GAVE THE GUY A LOANER FO


Comments:
R 6 DAYS FOR FREE-THE LOANER COST 35 DOLLARS


Comments:
CUSTOMER SAID: 1-3LKA7K1. LCM DOES NOT WORK- HAVE NO HEADLIG


Comments:
HTS-VEH WAS TAKEN TO DLR-DLR ADVISED THAT REPAIRS COSTS WOUL


Comments:
D BE $700-FEEL THAT THIS IS A SAFETY ISSUE-FEEL THAT THIS IS


Comments:
A DEFECT-I KNOW THAT IT CONTROLS OTHER LIGHTING IN THE CAR


Comments:
BUT HEADLIGHTS SHOULD BE SEPARATE SO THIS NEVER HAPPENS-SEEK


Comments:
ING FINANCIAL ASSISTANCEDEALER SAID: TOWN MOTORS135 S. DEAN


Comments:
STREET & GARRETT PL. ENGLEWOOD, NJ 07631TEL:(201) 568-5200-D


Comments:
LR ADVISED THAT REPAIRS COSTS WOULD BE $700CRC ADVISED: I HA


Comments:
VE REVIEWED YOUR SITUATION AND UNFORTUNATELY, THERE ARE NO W


Comments:
ARRANTIES, FSA/CSP ON YOUR VEHICLE THAT WOULD PROVIDE ASSIST


Comments:
ANCE FOR THIS REPAIR.PLEASE STAY IN CONTACT WITH YOUR S/M FO


Comments:
R FURTHER INFORMATION ON YOUR REPAIR.-EMAIL SENT TO CUSTOMER


Comments:
ADVISING OF ABOVE-OBC TO DLR:=SPOKE WITH SM JOE=NO MAINTENA


Comments:
NCE HISTORY=NO DLR LOYALTY SINCE VEH WAS PURCHASED=DLR WILL


Comments:
NOT PARTICIPATE IN PROVIDING FINANCIAL ASSISTANCE


Comments:
CUSTOMER SAID: LAST WEEK HEADLIGHT STAY ON. CUST BOUGHT CONT


Comments:
ROLLER FOR $272. AND REPLACED BY HIMSELF. CUST SEEKING REIMB


Comments:
URSEMENT.CRC ADVISED: I HAVE REVIEWED YOUR SITUATION AND UNF


Comments:
ORTUNATELY, THERE ARE NO WARRANTIES, FSA/CSP'S ON YOUR VEHIC


Comments:
CUSTOMER SAID:   HEAD LIGHTS ARE NOT  WORKING  = VEH NEEDS


Comments:
RUNNING OUT MODULE =  VEH  WAS DIAGNOSED BY  JACK DEMMER FOR


Comments:
D=  FIRST  TIME AT  JACK DEMMER FORD=  MAINTAIN VEH AT  INDE


Comments:
PENDENT=  PURCHASED VEH FROM ANOTHER DLRSHP=  CUST  IS SEEKI


Comments:
NG  FINANCIAL ASSISTANCE ON REPAIRDEALER SAID: JACK DEMMER L


Comments:
INCOLN MERCURY21531 MICHIGAN AVENUEDEARBORN,  MI  48124TEL:


Comments:
(313) 274-8800CRC ADVISED: I HAVE REVIEWED YOUR SITUATION AN


Comments:
D UNFORTUNATELY, THERE ARE NO WARRANTIES, FSA/CSP ON YOUR VE


Comments:
HICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR.== OBC T


Comments:
O  CUST  (  F/UP  ) , ADV CUST  AS ABOVE=  ADV CUST  TO  SPE


Comments:
AK TO  S/M, MARK  AT  TEL: (313) 274-8800 FOR  DETAILS ON TH


Comments:
E REPAIR DISCOUNT  ==============  OBC TO  S/M, JOE AT  TEL:


Comments:
(734) 721-2600, , HE ADV CRC THAT THE FILE IS AT  JACK DEMM


Comments:
ER L/M DLRHSP  AND HE REVIWED THE REQUEST  FOR FIN ASSIST  W


Comments:
ITH S/M AT  L/M DLRSHP , MARK AND THE CUST  DOES NO  HAVE SE


Comments:
RVICE HISTORY  AT  DLRSHP, NO  FIN ASSIST AVAIL FOR THIS CUS


Comments:
T BUT  S/M MARK WILL PROVIDE CUST  WITH A DISCOUNT== NO  FUR


Comments:
CUSTOMER SAID: --THE VEH ISAT THE DLR RIGHT NOW  -- VEH BEEN


Comments:
TO THE SEVERAL TIMF FOR THE REPAIRS ON THE ELECTRICAL SYSTE


Comments:
M , HEAD LIGHT ARE NOT WORKING , INDICATOR LIGHTS ARE NOT WO


Comments:
RKING AND THE WIPERS AND THE DEFROST ARE NOT WORKING  -- ALL


Comments:
L THESE CONCERNS WERE ADDRESSED IN THE PAST BY THE DLR  -- C


Comments:
UST WANT TO PROCEED WITH THE ARBITRATION  -- DLR IS WORKING


Comments:
ON THE  VEH RIGHT NOW  -- CUST IS NOT HAPPY WITH THE VEH  --


Comments:
CUST DO NOT WANT CSR TO SENT ANY INFO OR CONTACT THE DLR ON


Comments:
THIS ISSUECRC ADVISED: -- AS PER THE LCSR ANDREW  THANK YOU


Comments:
FOR PROVIDING FORD MOTOR COMPANY WITH YOUR THOUGHTS; YOUR O


Comments:
PINIONS ARE VALUABLE TO US.  I HAVE DOCUMENTED YOUR FEEDBACK


Comments:
AND THE INFORMATION YOU PROVIDED REGARDING YOUR EXPERIENCE


Comments:
WITH OUR PRODUCT.  THIS INFORMATION IS FORWARDED TO VARIOUS


Comments:
DEPARTMENTS WITHIN FORD TO CONTINUOUSLY IMPROVE OUR PRODUCTS


Comments:
AND SERVICES. YOU WILL ONLY BE CONTACTED IF A SPECIFIC DEPA


Comments:
RTMENT REQUIRES ADDITIONAL INFORMATION OR CLARIFICATION.


Comments:
CUSTOMER SAID: -CUST STATES THAT NOW HE IS  TRAVELLING TO CO


Comments:
LORADO, HEADING TO DENVER- RIGHT NOW WIPERS ARE NOT STOPPING


Comments:
AND HEADLIGHTS ARE ON THOUGH BOTH SWITCHES ARE TURNED OFF-


Comments:
URTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.****


Comments:
OKE WITH LYNN SM--THEY WOULD BE HAPPY TO SEE THE VEH


Comments:
CUSTOMER SAID: -CUST FEELS HE HAS LOW MILEAGE ON VEH -THE WI


Comments:
NDSHIELD WIPERS AND HEADLIGHTS CAME ON AND COULD NOT TURN OF


Comments:
F -CUST BROUGHT IN ON MONDAY MORNING -DLR REPLACED THE WIPER


Comments:
MOTOR ASSEMBLY AND THE LIGHTING CONTROL PROCESSOR -THE TOTA


Comments:
L BILL WAS $898.00 -CUST FEELS THIS SHOULD NOT HAVE HAPPENED


Comments:
-CUST JUST FEELS THIS WAS A HIGH AMOUNT TO PAY SINCE VEH HA


Comments:
S SUCH LOW MILEAGE-CUST SAID HE JUST WANTS TO FILE A COMPLAI


Comments:
NT ABOUT THIS -CUST SAID HE IS VERY UNHAPPY THAT HE HAD TO P


Comments:
AY SUCH A HIGH AMOUNT WITH SUCH LOW MILEAGE ON VEHDEALER SAI


Comments:
D: MARSHALL BROS LINCOLN - MERCURY INC.4641 VETERANS BLVD. M


Comments:
ETAIRIE, LA 70006FAX:(504) 885-2441-SPOKE WITH DANNY MILLERC


Comments:
RC ADVISED: I HAVE REVIEWED IF ANY AVAILABLE COVERAGE'S MAY


Comments:
ASSIST IN YOUR REPAIR REQUEST. THERE IS NO ACTIVE  ESP TO CO


Comments:
VER THE PART OR THE REPAIR AND THE VEHICLE IS OUTSIDE OF ANY


Comments:
APPLICABLE WARRANTY.-ADVISED CUST THERE WAS NOT AN ESP THAT


Comments:
WAS PURCHASED THAT COULD HAVE ASSISTED WITH THE REPAIR -ADV


Comments:
ISED THERE IS NO RECALL OR CSP THAT WOULD PROVIDE ASSIST -AD


Comments:
VISED CUST THAT THE MILEAGE DOES NOT PLAY IN TO FACTOR WHEN


Comments:
DETERMINING THE PRICE OF A REPAIR -ADVISED CUST TO HOLD ON T


Comments:
CUSTOMER SAID: - CUST HAD PROBLEM WITH HEAD LIGHT NOT WORKIN


Comments:
G-IN AUGUST BEEN MONTH A HALF AGO HAD PROBLEM WITH HEADLIGHT


Comments:
S-TOOK IT TO DLR AND THEY FOUND OUT IT WAS HEADLIGHT MODULE-


Comments:
SEEMS THAT THERE HAS BEEN QUITE A FEW BEING REPLACED ON THES


Comments:
E VEHS-THERE WAS ANOTHER LADY WITH SAME PROBLEM-CUST WOULD L


Comments:
IKE TO KNOW IF THERE IS RECALL ON HEADLIGHTSDEALER SAID: CRA


Comments:
NE LINCOLN - MERCURY, INC!3223 SUMMERHILL ROAD TEXARKANA, TX


Comments:
75503TEL:(903) 793-5531CRC ADVISED: I HAVE REVIEWED IF ANY


Comments:
CUST STATES THAT WHEN HE STOPS AND TURNS THE VEH OFF, THE LI


Comments:
ILITY OF THE CUSTOMER.=============- CLOSEST DLRSHP IN DENVE


Comments:
R COLORADO:- PRICE FORD3625 EAST COLFAX AVENUEDENVER,  CO  8


Comments:
0 MERCURY CERTIFIED LIMITED WARRANTY - DISTANCE: 75,000 - AD


Comments:
V CUST THAT ESP COVERAGE IS BASED ON SPECIFIC PART # AND THA


Comments:
T CAN BE DETERMINED ONLY AFTER DIAGNOSIS DONE BY A F/L/M DLR


Comments:
CUSTOMER SAID: -HEADLIGHTS KEEP GOING OUT-CUST HAS NOT TAKEN


Comments:
VEH TO A DLR-CUST WANTS TO KNOW IF THIS IS COVERED BY HER W


Comments:
ARRANTYDEALER SAID: JACK DEMMER LINCOLN MERCURY21531 MICHIGA


Comments:
N AVENUE DEARBORN, MI 48124TEL:(313) 274-8800CRC ADVISED: BE


Comments:
FORE WE CAN MAKE A DECISION REGARDING ANY FORD WARRANTY OR E


Comments:
SP COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN MERCURY DE


Comments:
ALERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AND DETERMIN


Comments:
E WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRANTY OR ESP


Comments:
COVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COMPLETED AT


Comments:
A FORD/LINCOLN MERCURY DEALERSHIP WOULD BE THE RESPONSIBILIT


Comments:
Y OF THE CUSTOMER.I JUST WANT TO CONFIRM, YOUR NEXT STEP IS


Comments:
TO MAKE AN APPOINTMENT WITH YOUR SERVICING DEALERSHIP TO HAV


Comments:
E YOUR VEHICLE DIAGNOSED.  THERE IS NO FURTHER ACTION REQUIR


Comments:
ED FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.


Comments:
RVICES NOT COMPLETED AT A FORD/LINCOLN/MERCURY DEALERSHIP WO


Comments:
ULD BE THE RESPONSIBILITY OF THE CUSTOMER.


Comments:
CUSTOMER SAID: -CUST REPORTS THAT THE HEADLIGHTS-BOTH OF THE


Comments:
M GO OUT-THEY COME AUTOMATICALLY AND MAY STAY ON 5 MINUTES O


Comments:
R THIRTY MINUTES-WHEN THEY GO OUT, HE CANNOT TURN THEM BACK


Comments:
ON-THIS IS A CYCLE-CUST FIRST NOTICED THIS THREE WEEKS AGO,


Comments:
HAD TO GO OUT OF TOWN BUT HAD TAKEN TO A DEALERSHIP AND THEY


Comments:
COULD NOT FIND "WHAT WAS WRONG"-CUST REPORTS THIS IS A CONS


Comments:
TANT CONCERN-LAST TIME WAS THIS MORNING AT FRANK NERO LINCOL


Comments:
N-CUST IS SEEKING FOR "SOMEONE TO FIX THIS IF THEY CANNOT FI


Comments:
X THIS AT THE DEALERSHIP"DEALER SAID: MARSHALL FORD6200 MAYF


Comments:
IELD ROAD MAYFIELD HEIGHTS, OH 44124TEL:(440) 449-1000FRANK


Comments:
NERO LINCOLN - MERCURY INC310 BROADWAY AVE BEDFORD, OH 44146


Comments:
TEL:(440) 232-6440JEFF GRAZIANO S/MCRC ADVISED: BEFORE WE CA


Comments:
E CUSTOMER RELATIONSHIP CENTER AT THIS TIME.********OBC TO D


Comments:
EALERSHIP*********-CCR SPOKE WITH JEFF S/M-CUST CAME THIS MO


Comments:
RNING-VEH CONCERN CAN BE DUPLICATED BUT CUST DID NOT WISH TO


Comments:
PAY ANY MORE THAT THE $100.00 DEDUCT-S/M REPORTS THAT HE WI


Comments:
LL LOOK AT CUST'S VEH AGAIN AND CHARGE HIM THE $100.00 ONLY


Comments:
CRC ADVISED: -THIS CCR RAN THE INCORRECT SMART SCRIPT FOR TH


Comments:
IS CONCERN-CUST ASKING FOR VEH TO BE REPAIRED WITH NO ASSIST


Comments:
ANCE FROM THE CRC-CUST AWARE THAT HE WILL BE CHARGED A DIAGN


Comments:
OSTIC FEE AND THEN HE WILL BE PROVIDED THE COST OF THE REPAI


Comments:
CUSTOMER SAID: ~THE HEADLIGHTS ARE TURNING OFF ON THERE OWN


Comments:
WHILE DRIVING AT NIGHT~HAS NOT BROUGH TO DLR YET ~CONCERN OC


Comments:
CURED WITHIN THE LAST WEEK~CUST SEEKING FINANCIAL ASSISTANCE


Comments:
DEALER SAID: GANLEY LINCOLN MERCURY BRUNSWICK, INC. 1700 PEA


Comments:
RL ROAD BRUNSWICK, OH 44212TEL:(330) 225-3700CRC ADVISED: BE


Comments:
ED FROM THE CUSTOMER RELATIONSHIP CENTER AT THIS TIME.~ADVIS


Comments:
ED CUST ABOVE INFORMATION ~ADVISED CUST TO A DLR NEAREST TO


Comments:
HIM GANLEY LINCOLN MERCURY BRUNSWICK, INC. 1700 PEARL ROAD B


Comments:
CUSTOMER SAID: =CUST WAS DRIVING HOME ON 19 AUG 07 AT NIGHT


Comments:
AND HEADLIGHTS STOP WORKING=CUST WAS ABLE TO GET LIGHTS WORK


Comments:
ING MOMENTARILY=CUST DROVE VEH HOME WITH HAZARDS LIGHTS ON=C


Comments:
UST STATED LIGHTS ARE WORKING TODAY=CUST TOOK VEH TO DLR AND


Comments:
DLR SAID COMPUTER MODULE NEEDS TO BE REPLACED=CUST STATED D


Comments:
LR SAID ESTIMATED COST OF REPAIRS WOULD BE AROUND $580.00=CU


Comments:
ST WOULD LIKE TO TALK TO SOMEONE WHO IS KNOWLEDALBE OF HEADL


Comments:
IGHTDEALER SAID: NONECRC ADVISED: BEFORE WE CAN MAKE A DECIS


Comments:
ION REGARDING ANY FORD WARRANTY OR ESP COVERAGE IT MUST BE R


Comments:
EVIEWED BY A FORD/LINCOLN MERCURY DEALERSHIP. THEY WILL NEED


Comments:
TO INSPECT THE VEHICLE AND DETERMINE WHAT IS WRONG WITH IT


Comments:
BEFORE A DECISION ON WARRANTY OR ESP COVERAGE IS MADE. ANY R


Comments:
EPAIRS OR SERVICES NOT COMPLETED AT A FORD/LINCOLN MERCURY D


Comments:
EALERSHIP WOULD BE THE RESPONSIBILITY OF THE CUSTOMER.I JUST


Comments:
WANT TO CONFIRM, YOUR NEXT STEP IS TO MAKE AN APPOINTMENT W


Comments:
ITH YOUR SERVICING DEALERSHIP TO HAVE YOUR VEHICLE DIAGNOSED


Comments:
.  THERE IS NO FURTHER ACTION REQUIRED FROM THE CUSTOMER REL


Comments:
CUSTOMER SAID:(REDACTED)- - - 2003 MARQUIS- MILES = 42561-


Comments:
WHEN UNDER WARRANTY LIGHTS WOULD FLICKER INTERMITTENT - - H


Comments:
EADLIGHTS WERENT WORKING SO WELL SO HAD TO HAVE FIXED-  LIGH


Comments:
TING CONTROL PROCESSOR WAS REPLACED BY AN INDEPENDENT - $848


Comments:
FOR REPAIR- IS THIS A RECALL?-DEALER SAID: - NONE- VEH WAS


Comments:
AT INDEPENDENT- FUTURE FORD650 AUTO MALL DRIVE ROSEVILLE, CA


Comments:
95661TEL:(916) 969-3600- SA N/ACRC ADVISED: I HAVE REVIEWED


Comments:
IF ANY AVAILABLE COVERAGES MAY ASSIST IN YOUR REPAIR REQUES


Comments:
T. THERE IS NOT ACTIVE ESP TO COVER THE PART OR THE REPAIR A


Comments:
ND THE VEHICLE IS OUTSIDE OF ANY APPLICABLE WARRANTY. WE REC


Comments:
OMMEND THAT YOUR VEHICLE BE INSPECTED BY A FORD/LINCOLN/MERC


Comments:
URY DEALERSHIP TO DETERMINE THE CAUSE OF ANY SYMPTOMS YOUR V


Comments:
EHICLE MAY BE EXPERIENCING.- INFORMED CUST NO RECALLS ON VEH


Comments:
CUSTOMER SAID: =PAST CONCERN: HEAD LAMPS WOULDN'T COME1. HIG


Comments:
HBEAM INDICATOR ON WHEN HIGHBEAMS ARE NOT ON=STARTED LATE 10


Comments:
/07=CUST TOOK VEH TO KOONS FORD OF ROCKVILLE=DLR REPLACED TH


Comments:
E HEADLIGHT SWITCH & A MODULE=WORK COVERED BY EASY CARE=CUST


Comments:
PICKED UP THE VEH =STILL HAVING INDICATOR CONCERN2. HEADLAM


Comments:
PS SEEM TOO DIM=STARTED 10/07=KOONS FOR HAS NOW CLOSED=CUST


Comments:
WANTS TO GET VEH REPAIRED ONCE & FOR ALLDEALER SAID: KING LM


Comments:
953 NORTH FREDERICK AVENUE GAITHERSBURG, MD 20879(301) 948-3


Comments:
333=NONECRC ADVISED: BEFORE WE CAN MAKE A DECISION REGARDING


Comments:
ANY FORD WARRANTY OR ESP COVERAGE IT MUST BE REVIEWED BY A


Comments:
FORD/LINCOLN MERCURY DEALERSHIP. THEY WILL NEED TO INSPECT T


Comments:
HE VEHICLE AND DETERMINE WHAT IS WRONG WITH IT BEFORE A DECI


Comments:
SION ON WARRANTY OR ESP COVERAGE IS MADE. ANY REPAIRS OR SER


Comments:
VICES NOT COMPLETED AT A FORD/LINCOLN MERCURY DEALERSHIP WOU


Comments:
LD BE THE RESPONSIBILITY OF THE CUSTOMER.I JUST WANT TO CONF


Comments:
IRM, YOUR NEXT STEP IS TO MAKE AN APPOINTMENT WITH YOUR SERV


Comments:
ICING DEALERSHIP TO HAVE YOUR VEHICLE DIAGNOSED.  THERE IS N


Comments:
O FURTHER ACTION REQUIRED FROM THE CUSTOMER RELATIONSHIP CEN


Comments:
TER AT THIS TIME.=ADVISED CUST THAT ALL DLR REPAIRS COME WIT


Comments:
CUSTOMER SAID: 1.HEADLAMPS DONT STAY ON=BROUGHT VEHICLE INTO


Comments:
DLR SEVERAL TIMES=HAS REPAIRED IT BUT IT KEEPS OCCURING=LAS


Comments:
T TIME IT WAS AT THE DLR IN 01/2008=IT DOESNT COME ON WHEN S


Comments:
HE NEEDS IT TODEALER SAID: NORTHPOINT FORD LINCOLN MERCURY,


Comments:
S TOLD BY SERVICE MANAGER THAT IT IS DANGEROUS TO DRIVE=IT M


Comments:
AY BE SOMETHING WRONG WITH COMPUTERCRC ADVISED: BEFORE WE CA


Comments:
E CUSTOMER RELATIONSHIP CENTER AT THIS TIME.----------------


Comments:
-------------==OBC TO DLR===BUDDY - SERVICE MANAGER=DID PLAC


Comments:
E NEW BULBS=HAS PLACED NEW LIGHT SWITCH=SOMETHING IS WRONG W


Comments:
ITH THE VEHICLE=HAS TRIED EVERYTHING POSSIBLE TO HELP HER WI


Comments:
TH VEHICLE=HAS NOT BEEN ABLE TO DUPLICATE THE CONCERN OF IT


Comments:
CUTTING OUT=BRING VEHICLE IN ON MONDAY SERVICE MANAGER WILL


Comments:
LOOK AT VEHICLE =01/08/08-REPLACE LIGHTING MODULE


Comments:
CUSTOMER SAID: -HEADLIGHTS WON'T SHUT OFF-OIL GAUGE LIGHT IS


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OUT ANALOG-FRONT END SQUEAKS ATSLOW SPEEDS OVER BUMPS-PUT I


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N GEAR DOORS WOULD LOCK-CURRENTLY DOORS DON'T LOCK-DLR SAYS


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NOT A FEATUREDEALER SAID: -NONE-LIBERTY LINCOLN MERCURY, INC


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798 ROUTE 3 WEST CLIFTON,  NJ  07012TEL: (973) 473-7800CRC A


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DVISED: BEFORE WE CAN MAKE A DECISION REGARDING ANY FORD WAR


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RANTY OR ESP COVERAGE IT MUST BE REVIEWED BY A FORD/LINCOLN/


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MERCURY DEALERSHIP. THEY WILL NEED TO INSPECT THE VEHICLE AN


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D DETERMINE WHAT IS WRONG WITH IT BEFORE A DECISION ON WARRA


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NTY OR ESP COVERAGE IS MADE. ANY REPAIRS OR SERVICES NOT COM


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PLETED AT A FORD/LINCOLN/MERCURY DEALERSHIP WOULD BE THE RES


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CUSTOMER SAID: ==CUST IS HAVING PROBLEMS WITH THE HEADLIGHTS


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NOT STAYING.==CUST SAYS HE WILL BE DRIVING AND THE LIGHT WI


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LL SHUT OFF WHILE IS HE IS DRIVING, CUST SAYS THE LIGHT WILL


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STAY ON FOR ABOUT 20 MINS.==CUST SAYS HE WAS TOLD THERE IS


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A TSB OUT STATING THE ALTERNATOR WAS CAUSING THE PROBLEM WIT


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H THE LIGHT SHUTTING OFF.;DEALER SAID: GERMAIN L/M13329 TAMI


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WAS JUST OUTSIDE OF WARRANTY AND THEY COULD NOT LOCATE THE P


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ROBLEM.  THE CUST REPAIRED THE VEHICLE HIMSELF.  FFS INFORME


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CUSTOMER SAID: -LIGHTS IN VEHICLE CURRENTLY ARE GOING ON AND


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OFF-THIS IS HAPPENING WITH THE HEADLIGHTS AND THE LIGHTS IN


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SIDE THE VEHICLES AS WELL-EVERYTHING ELSE WITH VEHICLE IS NO


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RMAL EXCEPT FOR THE LIGHTS GOING ON AND OFF-THEY COME ON AND


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STAY ON FOR A FEW MINUTES THEN IT TURNS OFF-CUST TURNS ON E


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MERGENCY BLINKERS AND THE LIGHTS COMES BACK ON THEN THEY SHU


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T OFF AGAIN-78000 MILES-CUST SEEKING REPAIRDEALER SAID: -NON


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ECOMMERCIAL MOTOR CO.160 S. COMMERCIAL ARANSAS PASS, TX 7833


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6TEL:(361) 758-5361CRC ADVISED: WE RECOMMEND YOUR SERVICE/RE


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PAIR BE PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAV


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E DOCUMENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO YOUR


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SERVICING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DE


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ALERSHIP TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVI


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SED A DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL ASSIST


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ANCE IS REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WI


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LL FURTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.


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I JUST WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS THIS


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REPAIR WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.


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CUSTOMER SAID: -VEH AT DLRSHP-VERY UPSET THAT THE LIGHTS GO


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OUT WHEN DRIVING THE VEH-THE HEADLIGHTS WILL GO OUT WHEN DRI


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VING VEH-FEEL THIS IS A DEFECT WITH THE VEH-DROVE THE VEH OV


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ER 50 MILES LAST NIGHT BUT THE LIGHTS WORKED FINE-TOOK TO TH


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E DLRSHP AND WAS TOLD THAT THE DIAGNOSTIC FEE WAS CHARGED-SA


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T AT THE DLRSHP FOR TWO HOURS -THE CONCERN WAS DIAGNOSED AS


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THE LIGHTING CONTROL MODULE-WAS TOLD THE REPAIR WAS $595 FOR


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REPAIR BUT THIS MAY NOT CORRECT THE CONCERNDEALER SAID: -TH


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E LIGHTING CONTROL MODULE NEEDS TO BE REPLACEDCOMMERCIAL MOT


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OR CO.160 S. COMMERCIAL ARANSAS PASS, TX 78336TEL:(361) 758-


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5361CRC ADVISED: I HAVE REVIEWED IF ANY AVAILABLE COVERAGES


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MAY ASSIST IN YOUR REPAIR REQUEST. THERE IS NO ACTIVE  ESP T


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O COVER THE PART OR THE REPAIR AND THE VEHICLE IS OUTSIDE OF


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ANY APPLICABLE WARRANTY.-ADVISED OF 12/12000 MILE WARRANTY


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ON NEW PARTS -ADVISED THAT TO KEEP RECEIPTS AND IN FUTURE IF


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598-3661CRC ADVISED: BEFORE WE CAN MAKE A DECISION REGARDIN


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ULD BE THE RESPONSIBILITY OF THE CUSTOMER.==OBC TO DLRSHP SP


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OKE WITH THE S/A FRANK HE ADVISED AN AFTERMARKET KEYLESS ENT


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RY SYS WAS INSTALLED BY THE SELLING DLRSHP.==S/A FRANK ADVIS


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ED IF THEY INSPECT THE CAR AND THEY FIND THE PROBLEM IS RELA


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TED TO THE AFTERMARKET KEYLESS ENTRY SYS CUST WILL HAVE TO P


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AY FOR THE REPAIRS AND THEN SPEAK TO IS SELLING DLRSHP.==FRA


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NK SAYS THE CAR WAS INSPECTED BY THE FORD DLRSHP NOT THEIR D


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LRSHP.; ==ADVISED CUST OF THE ABOVE INFO.;


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SP COVERAGE IS BASED ON SPECIFIC PART # AND THAT CAN BE DETE


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RMINED ONLY AFTER DIAGNOSIS DONE BY A F/L/M DLRSHP


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CUSTOMER SAID: *** SPOKE WITH DAUGHTER TIFFANY MORIN, OFFICE


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#: (REDACTED) ***- PURCHASED IN FEB 2006- VEH IS IN SHOP


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FOR 5TH TIME FOR SAME CONCERN- CUST NEEDS THE VEH TO FUNCTIO


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N PROPERLY** ALL THE EXTERIOR LIGHTS CONTINUALLY GO OUT- GO


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TO START VEH, THERE ARE NO LIGHTS ON- IF NO SIGNAL LIGHTS DU


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RING THE DAY, THEN NO HEADLIGHTS/ TAIL LIGHTS AT NIGHT- SEP


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8, TOOK BACK AGAIN- DLR CANNOT FIND THE CONCERN, HAVE COMMUN


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ICATED WITH TECH HOTLINE- WEDNESDAY LIGHTS HAD GONE OUT, VEH


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WAS TAKEN TO DLRSHP YESTERDAY AFTERNOON- LIGHTS HAD BEEN OP


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ERATING- IF BATTERY IS DISCONNECTED AND RECONNECTED, THE LIG


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HTS WILL OPERATE FINE- VEH HAS BEEN REPAIRED FOR THIS CONCER


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N BEFORE ** CUST IS JUST SEEKING TO HAVE VEH REPAIRED ONCE A


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ND FOR ALLDEALER SAID: - JASON FOSTER, SA- GARCIA, SM JOE KE


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RLEY LINCOLN - MERCURY 3566 STEVENS CREEK BLVD SAN JOSE, CA


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95117TEL: (408) 241-8800CRC ADVISED: WE WILL ESCALATE THIS T


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O OUR CUSTOMER CARE SOLUTIONS TEAM SO THEY CAN INVESTIGATE Y


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OUR CONCERNS FURTHER AS THEY HAVE ADDITIONAL RESOURCES AVAIL


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ABLE. A FORD CUSTOMER CARE SPECIALIST  WILL CONTACT YOU WITH


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IN  2 BUSINESS DAYS.   NOTE: TO CSR DOCUMENT CONVERSATION FR


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OM DEALERSHIP===- OBC TO JOE KERLEY L/M, SPOKE WITH SM JIM -


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CAN DUPLICATE THE CONCERN- DISCONNECT THE BATTERY, THE CONC


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ERN DISAPPEARS - WORKING WITH HOTLINE CURRENTLY TO TRY REPAI


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R ATTEMPTS- CUST DOES HAVE A LEGITIMATE CONCERN AND ARE WORK


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ING WITH CUST TO PERFORM REPAIR ATTEMPTS AT NO COST TO CUST=


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==- ADVISED CUST OF THE ABOVE AND THAT CCS WOULD BE IN CONTA


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CT WITH CUST BY COB 03 OCT 06- CAN CONTACT CUST AT HOME:


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WORKING WITH HOT LINE ALL LIGHTS WILL NOT WORK AT TIMES YES


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-CCS EDDIE X7422 -CCS ADVISED WE ARE WORKING WITH THE DLRSHP


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TO GET THE CONCERNS WITH IT, RESOLVED -CCS WILL F/U ON 10/6


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-CCS EDDIE X7422 -S/A STATES HOTLINE HAS BEEN CONTACTED -S/A


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STATES VEH IS AT DLRSHP NOW; CONCERNS HAVE NOT BEEN DUPLICA


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-CCS EDDIE X7422 -EMAIL SENT TO Z/M DISCUSSING CASE


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-CCS EDDIE X7422 -CCS ADVISED CUST DLRSHP IS STILL ATTEMPTIN


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G TO DUPLICATE CONCERN WITH VEH -DLRSHP IS UTILIZING ALL TEC


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HNICAL RESOURCES AVAILABLE AT THIS TIME -CUST WAS UPSET THAT


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WE ARE NOT ABLE TO LOCATE THE CONCER -CCS WILL F/U ON 10/11


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/06 BY 4:30 PM PST WITH MORE INFORMATION


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-CCS EDDIE X7422 -ASS. S/M STATES CONCERNS WERE NOT DUPLICAT


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ED AND VEH WAS/WILL BE RELEASED TO THE CUST, BUT NOT SURE IF


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/WHEN IT WAS -ASS. S/M WILL DO FURTHER RESEARCH AND CONTACT


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-CCS EDDIE X7422 -S/M STATES CUST DOES HAVE A CONCERN WITH T


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HE VEH BUT IT ONLY HAPPENS ONCE EVER 2-3 MONTHS -IF THE BATT


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ERY IS DISCONNECTED THEN RECONNECTED, THE CONCERNS STOP -S/M


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STATED THE VEH IS NOT AT THE DLRSHP, AS IT WAS GIVEN BACK T


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-CCS EDDIE X7422 -CUST STATES THAT THE VEH WAS PICKED UP ON


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10/6 AND THAT THE VEH IS RUNNING FINE -CCS PROVIDED CONTACT


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INFORMATION AND ADVISED THAT IF/WHEN THE CONCERN HAPPENS AGA


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IN, PLEASE MAKE CONTACT WITH CCS SO WE CAN UTILIZE OUR RESOU


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RCES IN ORDER TO GET THE VEH REPAIRED -CCS ADVISED CUST THAT


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WE WILL PROVIDE A RENTAL VEH THE NEXT TIME THE CONCERN HAPP


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ENS, BECAUSE WE ARE AWARE THAT THIS IS A CONCERN WITH HER VE


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H -CUST WAS VERY UNDERSTANDING AND JUST WANTS HER VEH REPAIR


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ED -CCS CLOSING CONTACT AT THIS TIME AS VEH IS REPAIRED, BUT


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WILL REOPEN IF/WHEN CONCERN HAPPENS AGAIN


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CUSTOMER SAID: -THE HEADLIGHTS, SIGNAL LIGHTS AND INSIDE LIG


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HTS DON'T WORK.-THE LIGHTS WERE FIXED ON OCT 06 AND THEY WEN


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T OUT AGAIN ON 01/11/07DEALER SAID: NONECRC ADVISED: WE WILL


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ESCALATE THIS TO OUR CUSTOMER CARE SOLUTIONS TEAM SO THEY C


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AN INVESTIGATE YOUR CONCERNS FURTHER AS THEY HAVE ADDITIONAL


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RESOURCES AVAILABLE. A FORD CUSTOMER CARE SPECIALIST  WILL


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CONTACT YOU WITHIN  2 BUSINESS DAYS.   NOTE: TO CSR DOCUMENT


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CONVERSATION FROM DEALERSHIP.-RAN PATH AS PER HISTORICS.-PE


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R QA CRYSTAL AS CCS NO LONGER WORKS HERE.-CUST DAUGHTER MRS


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*****LCCS ANGIE X 7337****** -OBC TO CUSTOMER -CUSTOMER CONF


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IRMS ALL INFO PROVIDED TO CRC -CUSTOMER STATES THAT VEHICLE


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HAS NOT BEEN TAKEN TO DEALERSHIP AS CCS EDDIE HAD ADVISED CU


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STOMER THAT IF CONCERN SHOULD COME BACK HE WOULD ASSIST CUST


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OMER WITH FINDING ANOTHER DEALERSHIP TO WORK ON THIS CONCERN


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-CUSTOMER STATES THAT CCS EDDIE ALSO ADIVSED CUSTOMER HE WO


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ULD ASSIST WITH RENTAL VEHICLE (CONFIRMED IN PREVIOUS DOCUME


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NTATION) -ADVISED CUSTOMER THAT LCCS WILL ASSIST CUSTOMER WI


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TH RENTAL VEHICLE $28/DAY FOR BASE CHARGE EXCLUDING TAXES, M


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ILEAGE, GAS OR OTHER FEES -ADVISED CUSTOMER TO CONTACT BOB L


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EWIS IN AM TO ADVISE OF VEHICLE CONCERNS AND BRING VEHICLE I


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N -ADVISED CUSTOMER LCCS WILL CONTACT DEALERSHIP IN AM TO AD


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VISE OF RENTAL ASSISTANCE -PROVIDED CUSTOMER CONTACT INFO AN


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D ADVISED CUSTOMER TO CALL LCCS FOR ANY QUESTIONS -ADVISED C


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USTOMER LCCS WILL FOLLOW-UP BY 5 PM PST 1/19


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*****LCCS ANGIE X 7337****** -OBC TO DEALERSHIP, NO SM ON ST


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AFF -LEFT MESSAGE FOR SA DECKLIN ADVISING OF THIS CUSTOMER A


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ND VEHICLE CONCERNS -ADVISED THAT CUSTOMER IS BRINGING VEHIC


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LE IN TODAY -ADVISED THAT LCCS HAS OFFERED CUSTOMER RENTAL V


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EHICLE ($28/DAY FOR BASE CHARGE, EXCLUDING FEES) -PROVIDED C


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ONTACT NUMBER AND REQUESTED SA RETURN LCCS CALL


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****LCCS ANGIE X 7337******-IBC FROM SA DECKLIN -SA LEFT MES


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SAGE REQUESTING LCCS RETURN LCCS CALL  *******-OBC TO DEALER


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SHIP SPOKE TO SA DECKLIN -SA STATES THAT HE WOULD LIKE CUSTO


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MER TO CONTACT DEALERSHIP TO SCHEDULE APPOINTMENT FOR EARLY


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NEXT WEEK AS DEALERSHIP IS NOT OPEN ON WEEKENDS -ADVISED SA


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THAT LCCS HAS OFFERED TO ASSIST CUSTOMER $28/DAY WITH RENTAL


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VEHICLE EXCLUDING TAXES AND OTHER FEES -SA STATES THAT IS N


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OT A PROBLEM -SA REQUESTS THAT CUSTOMER BRING IN ALL RECIEPT


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S FOR WORK DONE AT JOE KEARLY -SA REQUESTS LCCS ADVISE CUSTO


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MER THAT THERE WILL BE DIAGNOSITC FEE THAT WILL NOT BE CHARG


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ED IF REPAIRS ARE COVERED UNDER WARRANTY -SA STATES HE WILL


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*****LCCS ANGIE X 7337***** -OBC TO CUSTOMER, CUSTOMER UNAVA


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ILABLE -LEFT MESSAGE REQUESTING CUSTOMER CONTACT DEALERSHIP


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TO SET APPOINTMENT -PROVIDED CONTACT INFO AND REQUESTED CUST


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***CCS BRIAN X 7175*** OBC TO DLR ß SPOKE WITH SA DECKLIN.


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SA SPOKE TO DAUGHTER STEPHANIE. SM ADVISED CUSTOMER OF OPER


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ATING HOURS FOR SERVICE DEPT. CUSTOMER HAS STILL NOT BEEN TO


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DLRSHP TO BE DIAG BUT DID ADVISE THAT SHE WOULD BE DROPPING


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THE VEHICLE OFF DURING HER LUNCH BREAK.OBC TO CUSTOMER- CCS


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PROVIDED CUSTOMER WITH CONTACT INFORMATION AND ADVISED HER


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TO CONTACT ME IF SHE NEEDED TO PROVIDE ANY ADDITIONAL INFORM


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ATION. CCS ADVISED THAT I WOULD CONTINUE TO FOLLOW UP ON JAN


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OBC TO DLR - SPOKE WITH SA DECKIN. SA ADVISED THAT HE HAS VE


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RIFIED CONCERN AND THAT CUSTOMER IS IN RENTAL. SA STATES THA


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T CUSTOMER WAS SATISFIED WITH FORDS HELP SO FAR. CCS REQUEST


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ED SA CONTACT ME WITH UPDATE AS SOON AS POSSIBLE.


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OBC TO CUSTOMER - CCS LEFT MESSAGE ON CUSTOMER'S DAUGHTER'S


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VOICEMAIL. CCS ALSO CONTACTED CUSTOMER AND PROVIDED HER WITH


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CONTACT INFO TO GIVE TO HER DAUGHTER. CCS ADVISED CUSTOMER


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AND VOICEMAIL THAT I WOULD FOLLOW UP ON FEB 6 BY 4:30 PST.


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IBC FROM DLRSHP - SPOKE WITH SA DECKLAN. SA STATES THAT VEHI


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CLE HAS BEEN REPAIRED AND IS NOW PICKED UP. SA STATES THAT C


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THERE IS A RECALL CUST CAN SUBMIT FOR POSSIBLE REIMBURSEMEN


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T-ADVISED OF BTB IS 3/36000 WHICHEVER OCCURS FIRST


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CUSTOMER SAID: =HEADLIGHTS NOT FUNCTIONING PROPERLY=GO ON AN


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D OFF WHILE DRIVING=TRIED TURNING ENGINE OFF=TRIED TURNING T


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HEM ON AND OFF=ONLY DASH LIGHTS AND TURNING LAMPS WORK=SEEKI


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NG IF THERE IS ANY RECALLSDEALER SAID: =LANDERS FORD LINCOLN


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MERCURY OF MEMPHIS2082 WEST POPLAR AVENUE COLLIERVILLE, TN


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38017TEL:(901) 854-3673CRC ADVISED: WE RECOMMEND YOUR SERVIC


Comments:
E/REPAIR BE PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.I


Comments:
HAVE DOCUMENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO


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YOUR SERVICING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT TH


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E DEALERSHIP TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE


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ADVISED A DIAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL AS


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SISTANCE IS REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THE


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Y WILL FURTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NE


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EDS.I JUST WANT TO CONFIRM, YOUR NEXT STEPS ARE TO DISCUSS T


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HIS REPAIR WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.


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CRC ADVISED: "(NOTE TO CSR - THIS MAC IS USED FOR INQUIRY CA


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LLS WHERE THE CUSTOMER SIMPLY WANTS CONTACT INFO FOR THE DEA


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LERSHIP.  NO CONCERNS, NO BROCHURES, ONLY A SERVICE OR SALES


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VISIT WITH NO OTHER DETAILS FORTHCOMING.)"


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CUSTOMER SAID: -1 HEADLIGHT ONLY FUNCTION INTERMITTENTLY-BRI


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GHTS WORK-NOTICED CONCERN 1 MONTH AGO-TOOK TO DLR 5/19/08-CU


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ST STATES OTHER PEOPLE HAVE SAME PROBLEM-CUST SEEKING VEH RE


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PAIREDDEALER SAID: BURCHETT FORD LINCOLN MERCURY1673 WEST MA


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IN STREET LEBANON, TN 37087TEL:(615) 444-8221-S/A JOE TUBBS-


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DLR STATES RELAY MAY CORRECT, $600 COST.-TECH STATES HE HAS


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PUT 6 RELAYS IN OTHER VEH AND 2 CAME BACK WITH SAME CONCERNC


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RC ADVISED: FOR THIS VEHICLE TO BE REPAIRED, THE DEALERSHIP


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WOULD FIRST NEED  TO DUPLICATE THE SYMPTOM . THIS WOULD ASSI


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ST THE DEALERSHIP  IN DIAGNOSING THE VEHICLE . PLEASE CONTAC


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T YOUR DEALERSHIP AS SOON AS THE INTERMITTENT CONCERN IS NOT


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ICED.-ADVISED CUST HE MAY SUGGEST OVERNIGHT TEST DRIVE TO DL


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RSHP-ADVISED TO LEAVE HEADLIGHTS ON DURING DAY DRIVING AND T


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AKE VEH TO DLRSHP IF CONCERN PRESENTS ITSELF-ADVISED OF GENU


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USTOMER IS VERY HAPPY WITH THE REPAIRS AND THE SERVICE DONE


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AT DLRSHP. CCS CONFIRMS THAT BECAUSE THIS IS A MULTIPLE REPA


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IR ISSUE THE REPAIR AND RENTAL WILL BE COVERED.----RO - 1014


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OBC TO CUSTOMER - CUSTOMER ADVISED THAT VEHICLE REPAIR IS WO


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RKING CORRECTLY. CUSTOMER STATES THAT THE LAST TIME A REPAIR


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WAS DONE IT TOOK 8 MONTHS FOR THE CONCERN TO OCCUR AGAIN. C


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CS ADVISED CUSTOMER TO CONTACT ME DIRECTLY IF SIMILAR CONCER


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N HAPPENED AGAIN. CUSTOMER AGREED. CCS ADVISED THAT CUSTOMER


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WILL GET A SURVEY ON HER FEELINGS ABOUT HOW THE CASE WAS HA


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NDLED. CCS REQUESTED THAT CUSTOMER WAIT TO FILL IT OUT UNTIL


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L SHE IS COMPLETELY SATISFIED WITH THE REPAIRS. NO FURTHER A


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CUSTOMER SAID: -CUST IS CALLING AS THE VEH HEAD LIGHTS GO OU


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T AND ON, THE MULIT FUNCTION SWITCH HAS TO BE HELD TO GET BR


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IGHT THE LIGHTS TO KICK BACK IN, THE BRIGHT LIGHTS WORK OK I


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F YOU HOLD THE SWITCH FOR A PERIOD OF TIME, REGULAR HEAD LIG


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HT DO COME ON WHEN VEH IS STARTED, BUT THEN GO OUT, SO CUST


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MESSES WITH BRIGHT'S AND FINALLY  THE REGULAR HEAD LIGHTS CO


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ME BACK ON-TOOK TO DLR 10/25/07 THEY SAID THEY COULD NOT FIN


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D THE PROBLEM, CUST EXPLAINED WHAT THE PROBLEM WAS, THE DLR


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ORDERED A MULTI FUNCTION SWITCH-DLR REPLACED THE MULTI FUNCT


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ION SWITCH, ON SAT THE HEAD LIGHTS WERE STILL NOT WORKING, T


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HE CUST LEFT MESSAGE A VOICE MAIL, BUT NEVER GOT A RESPONSE-


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GOT HOLD OF THE DLR ON MONDAY 10/29/07, DLR COULD NOT DUP PR


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OBLEM AGAIN-DLR ASKED CUST TO COME DOWN AND GO FOR A ROAD TE


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ST WITH DLR, CUST DID NOT WANT TO DO THAT-CUST WENT ON LINE


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TO SEE WHAT SHE COULD FIND, 03 CROWN VIC HAS A PROBLEM-DLR W


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AS GOING TO TAKE VEH OVER NIGHT TO DUP THE PROBLEM, -CUST TO


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OK VEH BACK-CUST IS SEEKING FROM FORD; WANTS TO KNOW WHERE C


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AN SHE GO TO HAVE VEH FIXED, CAN SHE GO TO ANOTHER DLR-VEH I


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S WITH CUSTDEALER SAID: BOULEVARD AUTO SALES INC.ROUTE 113 A


Comments:
T 18 GEORGETOWN, DE 19947TEL:(302) 856-2561CRC ADVISED: WE R


Comments:
ECOMMEND YOUR SERVICE/REPAIR BE PERFORMED BY A FORD/LINCOLN


Comments:
MERCURY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENTS AND I WIL


Comments:
L FORWARD A COPY TO YOUR SERVICING DEALERSHIP OF YOUR CHOICE


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.  PLEASE CONTACT THE DEALERSHIP TO SCHEDULE A SERVICE APPOI


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NTMENT.   PLEASE BE ADVISED A DIAGNOSTIC FEE MAY BE CHARGED.


Comments:
IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST YOU CON


Comments:
TACT THE SM/CRM. THEY WILL FURTHER ASSIST IN FACILITATING YO


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UR SERVICE/REPAIR NEEDS.I JUST WANT TO CONFIRM, YOUR NEXT ST


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EPS ARE TO DISCUSS THIS REPAIR WITH YOUR S/M AT YOUR SERVICI


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NG DEALERSHIP.--S/M SARAH-GAVE CUST A LOANER-CUST WOULD NOT


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LET DLR KEEP OVER NIGHT TO DUP THE PROBLEM-WOULD NOT GO ON A


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ROAD TEST-CUST DAD CALLED AND WAS NASTY DLR DOES NOT WANT T


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O TALK TO HIM AGAIN-DLR WOULD APPLY DEDUCTIBLE IF THEY HAD T


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O REPLACE ANOTHER PART, AS THEY DID CHANGE MULIT FUNCTION SW


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ITCH-WOULD NOT ALLOW TIME FOR TIME DLR TO DUP-SALES PICKED U


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P VEH AND THEY COULD NOT DUP-CUST DOES NOT WANT TO WORK WITH


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DLR-OK TO GO TO A DIFFERENT DLR, AS HAS FORD ESP, WILL HAVE


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CUSTOMER SAID: 1. HEADLIGHTS WILL NOT COME ON= VEH HAS NOT B


Comments:
EEN TO DLR= GOING TO DLR TODAY = ELECTRICAL CONCERN SINCE BU


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Y THE VEH= HAS OWNED GRAND MARQUIS SINCE 1979DEALER SAID: TR


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I - COUNTY MOTOR CO17825 HIGHLAND DRIVE MCKENZIE, TN 38201TE


Comments:
L:(731) 352-7925CRC ADVISED: I HAVE REVIEWED IF ANY AVAILABL


Comments:
E COVERAGES MAY ASSIST IN YOUR REPAIR REQUEST. THERE IS NO A


Comments:
CTIVE  ESP TO COVER THE PART OR THE REPAIR AND THE VEHICLE I


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CUSTOMER SAID: =HEADLIGHTS ARE RANDOMLY FAILING WHEN SET ON


Comments:
AUTOMATIC, SETTING THEM TO ON AND WAITING AND THEY COME BACK


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ON AFTER A BIT=STARTED TWO WEEKS AGO, OCCURS FREQUENTLY=DOE


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S NOT FEEL SAFE DRIVING VEH AT NIGHT=HAS NO PROBLEM TAKING V


Comments:
EH TO DLRSHP, JUST CALLING TO SEE IF WE HAVE ANY INFORMATION


Comments:
ON THE SITUATIONDEALER SAID: =BIRD-KULTGEN, INC.1701 WEST L


Comments:
OOP 340 WACO, TX 76712TEL:(254) 666-2473=NONECRC ADVISED: WE


Comments:
CUSTOMER SAID: 1. HEADLIGHTS WENT OUT 4 TIMES AND THEN STAYE


Comments:
D OUT-VISITED DLRSHP FOR REPAIR-MODULATOR WAS REPLACED-$600


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COST FOR MODULATOR-CUST IS CONCERNED THERE IS NO BACKUP FOR


Comments:
HEADLIGHTS--CUST WANTS TO DOCUMENT SAFETY CONCERNDEALER SAID


Comments:
: BIRD-KULTGEN, INC. 1701 WEST LOOP 340 WACO, TX 76712TEL:(2


Comments:
54) 666-2473CRC ADVISED: WE RECOMMEND YOUR SERVICE/REPAIR BE


Comments:
PERFORMED BY A FORD/LINCOLN MERCURY DEALERSHIP.I HAVE DOCUM


Comments:
ENTED YOUR COMMENTS AND I WILL FORWARD A COPY TO YOUR SERVIC


Comments:
ING DEALERSHIP OF YOUR CHOICE.  PLEASE CONTACT THE DEALERSHI


Comments:
P TO SCHEDULE A SERVICE APPOINTMENT.   PLEASE BE ADVISED A D


Comments:
IAGNOSTIC FEE MAY BE CHARGED.    IF ADDITIONAL ASSISTANCE IS


Comments:
REQUIRED, WE SUGGEST YOU CONTACT THE SM/CRM. THEY WILL FURT


Comments:
HER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS.I JUST


Comments:
WITH YOUR S/M AT YOUR SERVICING DEALERSHIP.


Comments:
CUSTOMER SAID: -1-48062R--HAD THE LIGHTING MODULE CHANGED-IT


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RAINED 2 DAYS AGO AND WHEN THE WIPERS ARE TURNED ON, THE HE


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ADLIGHTS DID NOT GO ON-CHECKED THE OWNER'S MANUAL AND FOUND


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OUT THAT IT IS SUPPOSED TO DO THAT-IT HAS BEEN-CALLED THE DL


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R AND THEY ARE NOT FAMILIAR WITH IT EITHER-BUT THE DLR PROMI


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SED TO LOOK IT UP FURTHER-ASKING IF THE MODULE REPLACEMENT W


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AS DEFECTIVE-WANTS TO KNOW WHAT IS HAPPENINGDEALER SAID: -NO


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NE-***CUST IDENTIFIED DLR ASNORTH HILLS LINCOLN MERCURY401 N


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.E. LOOP 820 HURST, TX 76053TEL:(817) 595-4488CRC ADVISED: W


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E RECOMMEND YOUR SERVICE/REPAIR BE PERFORMED BY A FORD/LINCO


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LN MERCURY DEALERSHIP.I HAVE DOCUMENTED YOUR COMMENTS AND I


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WILL FORWARD A COPY TO YOUR SERVICING DEALERSHIP OF YOUR CHO


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ICE.  PLEASE CONTACT THE DEALERSHIP TO SCHEDULE A SERVICE AP


